UPNHM Manager Notification 2015 Pdf file

Transcription

http://www.jlatest.com/
JOB DESCRIPTION
Block Community Process Manager (BCPMs), UPNHM; 820 Vacancies; one in each block of Uttar Pradesh
1. POSITIONS VACANT: Block Community Process Managers (BCPMs), UPNHM;820 Vacancies;one in each
block of Uttar Pradesh
2. ORGANIZATION BACKGROUND:
The National Health Mission (NHM) was launched with a view to bringing about dramatic improvements to the health
system and health status of people, especially those who live in the rural areas of the country. The Mission seeks to provide
universal access to equitable, affordable and quality health care which is accountable at the same time responsive to the
needs of the people, reduction of child and maternal deaths as well as population stabilization, gender and demographic
balance. In this process, the Mission helps achieve goals set under the National Health Policy and the Millennium
Development Goals.http://www.jlatest.com/
The Government of India (GoI) has approved the proposal of Government of Uttar Pradesh (GoUP) for deployment of
820 Block Community Process Managers (BCPMs), one in each of the 820 blocks in the State to achieve the goal of
communitization of health systems, through the more effective involvement and engagement of ASHAs, Village Health
Sanitation and Nutrition Committees (VHSNCs), community programmes, NGOs and public participation in facility based
committees.
3. JOB DESCRIPTION/ RESPONSIBILITIES:
Key Responsibilities:
4. QUALIFICATION, SKILLS AND EXPERIENCE: http://www.jlatest.com/
Qualification and Experience: http://www.jlatest.com/
(1) Bachelor’s degree in Social Work, or any of the Social Sciences, or Bachelors in Rural Development/ Business
Administration/ Business Management, with two years’ experience in community work/ health projects;
(2) Familiarity with or experience of having worked in community health programmes, or in empowerment of health
volunteers, or NGO health projects, or in involvement of PRIs in health projects;
(3)Sensitivity to and knowledge and experience of working on issues relating to the monitoring of health projects, as well as
coordination and cooperation between Govt. and NGOs in health programmes, at the grassroots level
Skills and Attitude:
(1) Knowledge of English and Hindi, both written and oral;
(2) Effective communication skills, with demonstrated ability to talk and listen to people and build rapport with them;
(3) Computer proficiency and familiarity with database management programmes and commonly used packages like MS
Word, Excel, Powerpoint etc.
Applicants should preferably belong to the same district from which choice of clusters are given.
5. AGE LIMIT: Upto 40 years with five years relaxation for SC/ST/OBC
6. CONTRACT TYPE AND PERIOD: The position is on offer on a contractual basis, initially for a period of one year, re
contractable thereafter, on the basis of performance and subject to further approval by the Government of India.
7. COMPENSATION OFFERED:
Gross compensation budgeted for the position is approx. Rs.1.44 lacs per annum.
8. LOCATION:
Covering each block of Uttar Pradesh. (Please refer to http://sams.co.in/up_district_block_List.html for a complete listing of
the blocks in which the vacancies are based).
9. RESERVATION POLICY: State reservation policy will be applicable with respect to all vacancies.
1. POSITION VACANT: Rogi Sahayata Kendra Manager (RSKM), UPNHM; 50 Vacancies at selected districts
hospitals of Uttar Pradesh
GOI’s ambitious health programme the National Health Mission, has resulted in multifold increases in the availability,
accessibility and utilization of health services, leading to sustainable improvements in the health attainments of
people. However, significant scope remains for improvement in utilization of rendered services. It is to be emphasized, that
full and effective utilization of services, depends not only on the provision of services, but also on awareness among
targeted beneficiaries, feedback and implementation of corrective strategies and acknowledgement of genuine grievances of
wouldbe beneficiaries, resulting in the devising of appropriate mechanisms to redress the same.
The Government of India (GoI) has accorded approved to the proposal for establishment and operationalization of Rogi
Sahayta Kendras (RSKs) in 50 district level hospitals in the State. The objectives of the RSKs are to provide detailed,
reliable and complete information to health beneficiaries regarding the services rendered by the hospitals; ensure timely,
prompt and appropriate response to complaints, grievances and concerns of patients and compile unresolved complaints
and bring it to the knowledge of the CMS.
The RSK Manager (RSKM) shall report to and assist the Chief Medical Superintendent (CMS) in ensuring smooth
operationalization of the Rogi Sahayata Kendra in the hospital.
Key Roles and Responsibilities: (1) Managing and supervising the Help Desk manned by Operators; http://www.jlatest.com/
(2) Ensuring shift duties and monitoring of the work of Operators;
(3) Ensuring that Help Desk staff are informed and updated on changes and information relating to different services
delivered by the hospital;
(4) Acting as representative of the Help Desk at meetings and important briefings;
(5) Preparing and submitting a daily feedback report from the Help Desk to the hospital;
(6) Analyzing and reporting on the feedback received through complaints/ suggestion letters/ emails/ telephone calls/ exit
interviews;
(7) Interacting and trying to resolve problems/ grievances in consultation with hospital management;
(8) Assisting in reporting and documenting Help Desk activities;
(9) Taking general rounds of the different departments of hospitals, to assess and ensure cleanliness of wards, toilets,
waiting areas and drug distribution rooms, sharing feedback on the same with the CMS for improvement;
(10) Undertaking two hourly weekly inspections during the night shift;
(11) Assisting the Superintendent in organizing meetings of the three committees of the Rogi Kalyan Samiti;
(12) Preparing and submitting monthly reports in the prescribed format regarding Help Desk activities.
4. QUALIFICATIONS, EXPERIENCE AND COMPETENCIES: http://www.jlatest.com/
Qualifications: Applicants should have post graduate qualification in Social Science from a reputed Institution/ University.
Experience: Applicants must have at least three years of experience in the development sector, preferably with exposure to public health
and/or public health projects.
Skills and Competencies:
(1) Knowledge of English and Hindi, both written and oral; http://www.jlatest.com/
(2) Computer Proficiency both in English and Hindi is a must; (3) Adequate communication skills.
Applicants should preferably belong to the same district in which the hospital is located.
5. COMPENSATION OFFERED:
Gross annual remuneration budgeted for the position is approx. Rs. 1.8 lacs per annum.
8. LOCATION:
Selected districtlevel hospitals in Uttar Pradesh.
1. POSITION VACANT: Rogi Sahayata Kendra Operator (RSKO), UPNHM; 200 Vacancies in selected districts of
Uttar Pradesh
GOI’s ambitious health programme the National Health Mission, has resulted in multifold increases in the availability,
accessibility and utilization of health services, leading to sustainable improvements in the health attainments of
people. However, significant scope remains for improvement in utilization of rendered services. It is to be emphasized, that
full and effective utilization of services, depends not only on the provision of services, but also on awareness among
targeted beneficiaries, feedback and implementation of corrective strategies and acknowledgement of genuine grievances of
wouldbe beneficiaries, resulting in the devising of appropriate mechanisms to redress the same.
The Government of Uttar Pradesh (GoUP) has approved the establishment and operationalization ofRogi Sahayta
Kendras (RSKs) in 50 district level hospitals of Uttar Pradesh. The objectives of the RSKsare to provide detailed, reliable
and complete information to health beneficiaries regarding the services rendered by the hospitals; Ensure timely, prompt and
appropriate response to complaints, grievances and concerns of patients and Compile unresolved complaints and bring it to
the knowledge of the Chief Medical Superintendent (CMS).
The RSK Operator (RSKO) shall report to the RSK Manager and assist the CMS and RSK Manager in ensuring smooth
operationalization of the RSK in the hospital
Key Roles and Responsibilities: (1) Assisting the public in getting information on how to access health services; http://www.jlatest.com/
(2) Responding to the complaints and grievances of patients and their attendants;
(3) Sharing the complaints and grievances of the patients with concerned service departments to facilitate their resolution;
(4) Filling the daily reporting format to be shared with the CMS and RSK Manager;
(5) Ensuring that the suggestion/ complaints box is emptied on a weekly basis and issues raised, takenup for resolution;
(6) Providing daily feedback to Managers/ Coordinators;
(7) Liaising with the RSK Manager for the resolution of unsolved problems, (e.g. inadequate stock of free drugs, staff
absence, shortage of stationary, breakdown of equipment, etc.);
(8) Participating in different capacity building, training and orientation programmes at the hospital;
(9) Undertaking two hourly weekly inspections of the night shift;
(10) Apprising the public about their health entitlements and health rights.
4. QUALIFICATIONS, EXPERIENCE AND COMPETENCIES: Qualifications: Applicants should have graduate degree in Social Science from a reputed Institution/ University.
Experience: Applicant must have at least one year of experience in the development sector, preferably with exposure to public health
and/or public health projects.
Skills and Competencies:
(1) Knowledge of English and Hindi, both written and oral;
(2) Adequate communication skills, with demonstrated ability to talk and listen to people and build rapport with them.
Applicants should preferably belong to the same district in which the hospital is located. 5. COMPENSATION OFFERED:
Gross annual remuneration budgeted for the position is approx. Rs. 0.96 lacs per annum.
8. RESERVATION POLICY: State reservation policy will be applicable on all the vacancies.
9. LOCATION:
Selected districtlevel hospitals in Uttar Pradesh.
10. REFERENCE: RSKOUPNHM
11. CONTACT INFORMATION: Senior Consultant
Strategic Alliance Management Services P Ltd.
1/1B, Choudhary Hetram House, Bharat Nagar New Friends Colony, New Delhi 110 025 011 2684 2162; 4165 3612
12. LAST DATE FOR APPLICATIONS:
Eligible candidates interested in this position are requested to fill the ‘online’ application form available
atwww.upnrhm.gov.in and www.sams.co.in by or before 11:59:00 PM on February 28, 2015.

UPNHM Manager Notification 2015 Pdf file

Transcription

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