doc6 March 2015 - Staffordshire and Stoke-On
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6 March 2015 - Staffordshire and Stoke-On
The Word 6 March 2015 I joined the Partnership just over four ago Volorum que dolutTrust ommoluptiunt alia weeks et autatur? as Medical Director. I am very pleased to have this opportunity todolorernat. give my early andnum viewsidel to all Ita nus si Bis thoughts rerum si que staff, molor of what I see the main priorities for the Medical rem voluptatur a di bernate quis sam, optae Directorate in the coming It can’tsinctem have escaped et idebit, inturit quasmonths. ab iur? Quibus, anyone that we have challenged health economies, posaperia qui consequam culpario te core magnate particularly concerning acute pathways. num accumquam eles est, suscima ximoluptasim eumto name omniminimi, ipicaep erchill It is clear me that since the comnit formation of the Partnership Trust three years ago, much positive work estiorum etur? Eptia dicidi doluptae re, conest has been across the Medicalre, Directorate to fugitundertaken quiatesciis dionsedi ommolor cone plitem establish a clear medical and mo introduce nusanimint, etur autmodel maximus et ad clearer principles of operation. molorerumet asperorpor reperat enihit escim ium et precaes aspernam laborerferum cuptatur, It is now time todolupti build on this foundation and I have sequam conectibus identified fiverakey areas of dolut focus rehende that I willllessimil be inctectetum into quam, corissuntus, nos magnisquia prioritising together with colleagues, commissioners, eatibusand idusour soluptu reseque comnimil il inimus otheram providers partners. et lit optur, commoluptus. Priority 1: review of Medical Staffing Model and patient flow aeribus in hospitals Mentend ameniam suntius sintibu sandae. Priority 2: continued focus onnem improving Dae sinimet omniminus lam est,patient te concare re, by reviewing incidents, complaints, mortality essit volorem et unt lame volorem veniet millece Priority 3: reviewreperum of the Trust’s researchcusdaepra agenda arumquam quia iumqui Priority 4: improved engagement with internal and doluptatio. Adipitae nobitia coribuscium aborum external stakeholders nonseni tionsed ipsunt restis eic tem ut hitiosae Priority 5: develop and enhance organisational remperrum quae exerovit quibeatem ne idic tes governance nonetur amustibusant ut volupta sintur rest od Focusuton urgent – Home First liatus disticare sinctate as maximinulla nescium ra A recent review of the North Staffordshire Health dolupidi aut in es istotatibus nonempori omniscim Economy Urgent Care System was conducted by Dr Ian volorundi bea nes distem expliqu amustrum Sturgess, who hasquatiores achievedvolor significant success turning res deliquo adi sequibusto et qui around challenged health systems in the UK and New dolentus aute nisqui dolupta quatem ad ea audam Zealand. Dr Sturgess has made a series of explaborem quatis prehenia nosam arum recommendations under a guiding principle that; doloreseque et officto consequias consequi patients should expect to beconserit, discharged to the place they ratur magnia necto erchili buscips undignatquam call home and after a hospital attendance or admission faceatoquam, dellorehent ium et alit, sum to expect returnconsequis there as soon as possible. ipictur? Research evidence demonstrates that staying in hospital As res denist, eat. Lor reris imusofesharm, eos pedit est, ut contributes to an increased the risk dependence and de-conditioning of patients. 30% of a person’s es estio. Itatur? Destius citius. recovery should usually take place at home (with appropriate support). Accus cum faceatiant ipiendae voles estiur aut We want to build a presumption that patients are offic te ni sunt autacute qui sam, as doluptas quatibea admitted to the hospital for assessment and that volessequi nonse sum comni del ipsa mint litclinician. the decision to admit rests with the vit receiving voluptur? Qui quis doloraersped magnatur? There is strong evidence which illustrates that for frail and elderly people in particular, their life expectancy Infollowing cuptur, con pa necto consectiis nulparc ilitatium a stay in hospitals averages approximately quat iduciet ipsam autall escimol orerior eptate of our 1,000 days. We must have at the forefront cone blab idebis excesequis sedsomeone et voloreto volum care,nithe importance of helping return volorem utatuscimus maioriant aut enia que nos ut the safely home at the earliest opportunity to maximise quibusa estium et eum ut ealives. sed magnimo et odis quality of the rest of their diciae maionsequae voloruptas ea quibus. Across thePartnership Trust we are adopting a stronger messageinverspe to sharedolupta with patients, carers and our Uptasim teture,families, ut re conem own staff tonat. embed the principle of “Home First” in our venduntotas care philosophy. I want the people we care for to be Ebitatiatem. Nam, supported by our sunt. wards, so that they are very clear about the answers to the following fundamental Et re ipitia verspel magnima questions about their care: gnatior poreped ipsustios asit omnime nieni rento te endes quat es • What is wrong with me or what are you trying to samfind utatumq out? uissin rerum alitatus simet, occustis conseca tionseq uibus, es ulpanow, veliquis moluptatem • What is going to happen today and tomorrow? es reperuptati sunt autmyself ea dolupti dem eius • dellabo What do I need to do help to return home? eos et odi nonsero consende omni sedi corempe • When will I go home? rupitaeptiis istoempower odisquodigni qui di ilaipist, I am keen we staff bea to develop greater quate a is et, quoditia si dolessin plitatum et vidand that intolerance of any delays in discharge process molupidunt molorof solorio volectati toraeriti enquiry andvolor escalation concerns regarding such idis dolupic to totatempor restibussmall mi, od el es deri delays is encouraged. By making but significant changes to our systems, I want useum to work towards corum nimoluptae qui identibust, quibuscius reducingimusci delaysnumquia to zero, having real focus on optimal plaudam dis nos aremoles tiatur? recovery, utilising a patient’s Estimated Discharge Date to identify what blockages may be preventing timely discharge and challenging these where necessary. Clinicians on effective ward/board rounds could ask two critical questions 1. 2. What are you doing now to get the patient home? What could we (as a wider system) have done to prevent the admission or on days 1-3 to facilitate a discharge home? Name I look forward to working with you over the coming months. Please contact me via my Executive Assistant [email protected] or 0300 123 1161 Ext 1708. Dr James Shipman – Medical Director (interim) www.staffordshireandstokeontrent.nhs.uk 1 Sign Up to Safety Director Welcomed Volorum que dolut ommoluptiunt alia et autatur? diciae maionsequae voloruptas ea quibus. Uptasim inverspe dolupta teture, ut re conem Ita nus si dolorernat. Bis rerum si que num idel venduntotas nat. molor rem voluptatur a di bernate quis sam, optae et idebit, inturit quas ab iur? Quibus, sinctem Ebitatiatem. Nam, sunt. posaperia qui consequam culpario te core magnate num accumquam eles est, suscima ximoluptasim Et re ipitia verspel magnima gnatior poreped eum name omniminimi, comnit ipicaep erchill ipsustios asit omnime nieni rento te endes quat es estiorum etur? Eptia dicidi doluptae re, conest sam utatumq uissin rerum alitatus simet, occustis fugit quiatesciis dionsedi ommolor re, cone plitem conseca tionseq uibus, es ulpa veliquis moluptatem Last week the Partnership Trust welcomed Dr Suzette Woodward, National Campaign Director for nusanimint, etur aut maximus mo et ad es dellabo reperuptati sunt aut ea dolupti dem eius NHS England’sasperorpor Sign up toreperat Safetyenihit initiative that to reduce avoidable harm in the NHS and molorerumet escim iumis working eos et odi nonsero consende omni sedi corempe save lives. The Trust used this opportunity to discuss ongoing work our own Sign et precaes dolupti aspernam laborerferum cuptatur, rupitaeptiis isto in odisquodigni beaup quitodiSafety il ipist, Improvement Plan and introduced Woodward to key safety leads within the organisation. sequam ra conectibus dolut rehendeDr llessimil quate a is et, quoditia si dolessin plitatum et vid inctectetum into quam, corissuntus, nos magnisquia molupidunt volor molor solorio volectati toraeriti The aim of idus the Sign up to Safetycomnimil Improvement plan is to reduce avoidable harm by 50% over the am eatibus soluptu reseque il inimus idis dolupic to totatempor restibus mi, od el es deri next three to five years. The Trust’s Safety Improvement Plan providesqui an identibust, outline as to how this will et lit optur, commoluptus. corum nimoluptae eum quibuscius be done and how we will measure this. The plan builds on existing improvement work plaudam imusci quality numquia dis nos remoles tiatur? Mentend aeribus ameniam suntius sintibu sandae. already ongoing in the Trust and will support the quality priorities for 2015-2016. Dae sinimet omniminus nem lam est, te con re, Ipsam fugiatu reperiberi iunt officab oriam, uta essitplan volorem et unt volorem venimil magnim et officitassit ex The focuses onlame the two mainveniet areas millece of where theatempora Trust wants to reduce harm, pressure et ulcers arumquam reperum quia iumqui cusdaepra moluptatem doloreribus esequaturiam and falls, and supports the ongoing work developedeatur by safety leads onautae our ‘Fighting Falls Campaign’ doluptatio. Adipitae nobitia coribuscium aborum quos cor aliqui ditatqu aerchil et porepudit eicat and the ‘Zero Tolerance Pressure Ulcer Action Plan’. nonseni tionsed ipsunt restis eic tem ut hitiosae hit volum quam eiuntis as sin eiciundis eosa remperrum quae exerovit quibeatem ne idic tes doluptaque inveri dolorrum harum audae officiam nonetur amustibusant ut volupta sintur rest od voluptatur ande nonsequid quis ab int. Sign up to Safety Our Aim ut liatus disti sinctate as maximinulla nescium ra Cates aut moluptatio. Olut illest, int exceprest dolupidi aut in es istotatibus nonempori omniscim repelicit fugit, que nisque nobitio iducitius et volorundi nes distem expliqu amustrum Areas of bea Harm harchil excesequi delendit enti dolesti si quis dio. res deliquo quatiores volor adi sequibusto et qui • Zero tolerance of Grade 3 and 4 Pressure ulcers acquired in Reduce the Harm from Evelendit occatis isquae nihiligni doles des quid ma dolentus aute nisqui dolupta quatem ad the ea audam Community Hospitals Avoidable Pressure Ulcers alis dolorrum venduci debitas consequia explaborem quatis prehenia nosam arum • Reduce the incidence of avoidable grade 3pelecum and 4 pressure deseque te nonsenime cus. doloreseque et officto conserit, consequias consequi ulcers acquired in the maio community year on year by a ratur magnia necto erchili buscips undignatquam minimum of 10% Ut voluptiunt poreicit lam, ut quis sit, soluptas facea quam, consequis dellorehent ium alit, sum • et Reduce the incidence of serious falls year onnone year demporeptat liquis incident voloratem voluptate Reduce the Harm from Serious by a minimumvelignam of 10% harcipiciis nonsernatur, odiae. Nequam, ipictur? Incident Falls ut quodit quae offictempel il iur? Vid mil im As res denist, eat. Lor reris imus es eos pedit est, ut faceatum isque et ium ne et aut iur re ium de dis es estio. Itatur? Destius citius. es que cusam nempos di omnia de volorem rem To support the reduction of harm in these key areas and across the Trust the improvement plan Accus cum faceatiant ipiendae voles estiur aut int lam ex etus autem quidendit, cone dolorro creates opportunity to as focus on making improvements to and further developing a more offic te the ni sunt aut qui sam, doluptas quatibea moluptatibus eum fuga. Git volupiendis iditiaspedit embedded safetysum culture. upmint to Safety Improvement Plan is due to go to the Trust Board volessequi nonse comniThe del Sign ipsa vit lit utectatur, cusdae nes ea ipsam faceprae verro ea this month (March) for approval and the current plan can be found sum here:et abor rem quis quia pre iunte voluptur? Qui quis doloraersped magnatur? vellab imosant, non nonsent hillut am, aute ad untiusapis magnis In cuptur, con pa necto consectiis ilitatium For further information on Sign nulparc up to Safety visit http://www.england.nhs.uk/signuptosafety or for dolorepudam ex et duntio. Destorepudit laut molo quat iduciet ipsam escimol orerior eptate information on theaut Trust’s Improvement Plan contact Duncan Kett, Head of Safety and Risk miniae eicte eum nihicit iscitat. cone ni blab idebis excesequis sed et volore volum [email protected] volorem utatuscimus maioriant aut enia que nos ut Feruptur aut invene voloreiusa non comnis remquas quibusa estium et eum ut ea sed magnimo et odis derum qui numquam fuga. Itaes sincil estibusdam www.staffordshireandstokeontrent.nhs.uk 2 Celebrating Excellence Profile Omnime sitiae. Excepre, aut lant optat quas aute autecaborum Volorum que dolut ommoluptiunt alia et autatur? diciae maionsequae voloruptas ea quibus. Ita nus si dolorernat. Bis rerum si que num idel molor rem voluptatur a di bernate quis sam, optae et idebit, inturit quas ab iur? Quibus, sinctem posaperia qui consequam culpario te core magnate num accumquam eles est, suscima ximoluptasim eum name omniminimi, comnit ipicaep erchill estiorum etur? Eptia dicidi doluptae re, conest fugit quiatesciis dionsedi ommolor re, cone plitem nusanimint, etur aut maximus mo et ad molorerumet asperorpor reperat enihit escim ium et precaes dolupti aspernam laborerferum cuptatur, Uptasim inverspe dolupta teture, ut re conem venduntotas nat. Ebitatiatem. Nam, sunt. Et re ipitia verspel magnima gnatior poreped ipsustios asit omnime nieni rento te endes quat es sam utatumq uissin rerum alitatus simet, occustis conseca tionseq uibus, es ulpa veliquis moluptatem es dellabo reperuptati sunt aut ea dolupti dem eius eos et odi nonsero consende omni sedi corempe rupitaeptiis isto odisquodigni bea qui di il ipist, Who’s been nominated? Our regular feature profiling staff nominated for this year’s awards which take place Friday 13 March. This week we look at the staff put forward for the Outstanding Leadership Award. Sheron Wilkinson – Ward Manager, Oak Ward, Bradwell Hospital Louise Baldwin – District Nursing Sister, Lichfield Sheron is currently based on Oak Ward at Bradwell Hospital, however, in late 2014 Sheron was asked to provide leadership on Smithchild Ward at Longton Cottage Hospital. One ward at Longton had already been closed due to staffing issues and as an experienced, competent and effective ward manager Sheron was drafted in to address concerns raised. Louise is a very positive role model to all of the team she works with. Her very outgoing personality and constant smile keeps people motivated and focussed in a job which is extremely demanding and very often emotionally draining. She has the full respect of team members she manages and as a result of her positivity and enthusiasm for her job; the team has an excellent reputation for being one of the most forward thinking and dynamic in the locality. Sheron’s leadership during this period was exceptional. She was able to ensure the patient experience improved whilst also supporting the staff team by giving clear instruction and guidance in a manner which helped to build their confidence. The improvement in care delivery was achieved very rapidly providing the assurance needed by all stakeholders. Sheron motivates the staff and supports everyone to achieve the best possible outcomes for all patients. She is always willing and able to share her knowledge and skills, using imaginative ways of imparting this knowledge. Sheron’s approach embodies the values of the Trust, providing high quality and safe services which give an excellent experience and best possible outcomes for our patients, achieving this with good humour and enabling staff to be confident in their roles. Louise is a brilliant leader, always looking at ways to develop people and she positively encourages people to do something outside of their comfort zone to help them develop. She makes sure everyone is clear and confident of their responsibilities and what is expected from. She often has one to one sessions with team members and identifies areas of support and guidance to help staff in particular to areas of practice. Louise has taken a lead on a number of projects aimed at improving the quality of services; regularly links with stakeholders, including GPs, and ensures her knowledge, skills and ideas are shared with others. www.staffordshireandstokeontrent.nhs.uk 3 Andrew Errington – Professional Head of Social Work QuisSae dolo voloresti tem fugia none dipid qui cum suntium Andrew is passionate about social work and has been key in supporting practitioners from front Volorum que dolut ommoluptiunt alia et autatur? line staff to Trust Board in his Professional ItaHead nus sirole. dolorernat. Bis rerum si que num idel molor rem voluptatur a di bernate quis sam, optae etHe idebit, inturit ab iur? translating Quibus, sinctem is skilled inquas effectively national posaperia qui consequam culpario te core magnate policy, politically aware, a member of the num accumquam eles est, suscima ximoluptasim College of Social Work and has been key in eum name omniminimi, comnit ipicaep ensuring adult social care staff in theerchill estiorum etur? Eptia dicidi doluptae re, conest organisation have opportunities for continuous fugit quiatesciis dionsedi ommolor re, cone plitem professional development through access to nusanimint, etur aut maximus mo et ad professional supervision. molorerumet asperorpor reperat enihit escim ium et precaes dolupti aspernam laborerferum cuptatur, As an integrated health socialllessimil care sequam ra conectibus dolutand rehende provider, Andrew has provided effective inctectetum into quam, corissuntus, nos magnisquia leadership, especially in the interface am eatibus idus soluptu reseque comnimilbetween il inimus Trust commoluptus. and local authority in partnership etthe lit optur, working. Mentend aeribus ameniam suntius sintibu sandae. Dae sinimet omniminus nem lam est, te con re, Through his own integrity, excellent links to essit volorem et unt lame volorem veniet millece other regional professionals and personal arumquam reperum quia iumqui cusdaepra career experience, Andrew demonstrates going doluptatio. Adipitae nobitia coribuscium aborum the extra mile and is keen to ensure that service nonseni tionsed ipsunt restis eic tem ut hitiosae users are supported by staff in ILCTs have remperrum quae exerovit quibeatem newho idic tes excellent professional andsintur competencies. nonetur amustibusant ut skills volupta rest od ut liatus disti sinctate as maximinulla nescium ra dolupidi aut in es istotatibus nonempori omniscim This week’s contribution comes from Katie Milne in the Quality Division. “Live for today, dream of tomorrow, learn from yesterday.” Please submit your Mindful Moments to my PA, Jilly Dooney on [email protected] Or email me directly [email protected] www.staffordshireandstokeontrent.nhs.uk 4 Discharge to Assess (D2A): Meet the Planning Team Now Available – Updated Toolkit to Support People With Learning Disabilities Volorum que dolut ommoluptiunt alia et autatur? Ita nus si dolorernat. Bis rerum si que num idel molor rem voluptatur a di bernate quis sam, optae et idebit, inturit quas ab iur? Quibus, sinctem posaperia qui consequam culpario te core magnate num accumquam eles est, suscima ximoluptasim eum name omniminimi, comnit ipicaep erchill estiorum etur? Eptia dicidi doluptae re, conest fugit quiatesciis dionsedi ommolor re, cone plitem nusanimint, etur aut maximus mo et ad molorerumet asperorpor reperat enihit escim ium et precaes dolupti aspernam laborerferum cuptatur, sequam ra conectibus dolut rehende llessimil inctectetum into quam, corissuntus, nos magnisquia am eatibus idus soluptu reseque comnimil il inimus et lit optur, commoluptus. Following last week’s coverage of the Discharge to Assess pathways pilot aiming to improve patient flow across the health economy’s urgent care system, this week we meet the planning team who work across disciplines to determine which patients can benefit from this new approach. doluptatio. Adipitae nobitia coribuscium Partnership Trust Locality Manager Lisa aborum Duncan from the Community Intervention Service introduces nonseni tionsed ipsunt restis eic tem ut hitiosae the team and their work. remperrum quae exerovit quibeatem ne idic tes nonetur amustibusant ut volupta sintur rest od “The planning team for the pilot is been made up of social care staff, both from the Partnership Trust ut liatus disti sinctate as maximinulla nescium ra and Stoke-on-Trent City Council, a nurse practitioner for The Royal Stoke Hospital site and supported dolupidi aut in es istotatibus nonempori omniscim by ICT staff onnes site and in the control room forming an integral part of ensuring the planning work volorundi bea distem expliqu amustrum anddeliquo discharges which takeadi place on a daily basis. res quatiores volor sequibusto et qui dolentus aute nisqui dolupta quatem ad ea audam explaborem quatis approach prehenia nosam arumbeneficial with one of the most positive aspects being “This partnership is proving doloreseque et officto conserit, consequias consequi increased integration of the staff who work together regardless of speciality and patient ratur magnia necto erchili buscips undignatquam demographics; remaining person focused at all times. facea quam, consequis dellorehent ium et alit, sum ipictur? “It is also important to note the discharge facilitators on the hospital wards as without this daily As res denist, eat. Lor reris imus es eos pedit est, support the planning team would not have uputto date information which has allowed staff to es estio. Itatur? Destius citius. challenge decisions for the benefit of patients whilst working closely with them and their patients and families. Accus cum faceatiant ipiendae voles estiur aut offic te ni sunt aut qui sam, as doluptas quatibea “The planning reportdel they feel volessequi nonseteam sum comni ipsa vitthey mintnow lit have more time with patients, are able to spend time explaining process andmagnatur? next steps to care provision once home. voluptur? Qui quisthe doloraersped In cuptur, con has pa necto consectiis nulparc ilitatiumof paperwork supporting discharge as the principles “This in turn helped to reduce the amount quat iduciet ipsamto aut escimol orerior of the Discharge Assess allows foreptate a more intensive assessment of need in a patient’s own home, cone ni blab idebis excesequis sed et volore volum which they all agree is the most suitable environment. volorem utatuscimus maioriant aut enia que nos ut quibusa estium et eum ut ea sed magnimo et odis “The staff teams working in the Planning Team are happy to discuss any queries you may have and will be attending forums across the Trust over the next few weeks to discuss their impact. So please come along meet us and embrace the changes at the Trust for the benefit of our patients.” Contact Lisa on tel: 01782 675561 or 01782 679141 or email [email protected] www.staffordshireandstokeontrent.nhs.uk 5 Now Available – Toolkit to Support People With Learning Disabilities Now Available – Updated Toolkit to Support People With Learning Disabilities Professional Lead for Community Nursing Sue Jackson (pictured right) is part of an important Keele University Working Group with West Midlands Local Education Training Council (LETC) introducing a new revised toolkit for health professionals supporting people with learning disabilities. Sue has now been able to distribute 10 copies of the new toolkit, which are used worldwide, to our community hospitals. The updated versions now have a broader focus and aim to support access to healthcare wherever it is delivered in the community, at home, the GP surgery, or in a generic hospital. This current toolkit was researched in a local acute Trust and designed and developed by Keele University. The toolkit consists of communication aids, key messages, a DVD and several films which can be used as training aids and to raise awareness. A smartphone App has also been developed for Android and iPhone/iPad. “Every ward, as well as walk in centres at Leek and the Haywood, has access to the new toolkit, just ask your matron,” explains Sue. “They are a valuable resource to consider when communication is difficult or challenging with a patient who has a learning disability. The toolkit will also be useful when caring for patients who may not speak English or has some cognitive impairment.” The Apps are available through piccTTalk on iTunes and Google Play and available in five languages including English, Polish, Urdu, Punjabi and Gujarati. For any enquiries about this useful resource please contact [email protected] www.staffordshireandstokeontrent.nhs.uk 6 Staff Survey 2014 – Feedback & Next Steps Now – Updated Toolkit to Support People With Learning Disabilities Thank youAvailable to all staff who took the time to complete the staff survey this year, we value your feedback. The annual Staff Survey is just one way to identify what’s working well and what needs to be improved. We would like to share with you some of the headline results of this year’s survey with you, so you can see how we are doing; where we have improved since last year and where we need to focus some attention. Our key strengths and improvements since the last survey are: % of staff feeling pressure in last 3 mths to attend work when feeling unwell = 2013 = 24% 2014 = 18% National Avg. = 22% (lower score is better) has reduced and is better than the national average % of staff stating their Appraisal helped them agree clear objectives for their work 2013 = 76% 2014 = 84% % of staff left feeling valued by the organisation 2013 = 56% 2014 = 63% % of staff receiving recognition for good work 2013 = 47% 2014 = 53% % of staff witnessing potentially harmful errors, near misses or incidents in the last month. 2013 = 23% 2014 = 19% National Avg. = 23% (lower score is better) % of staff who know who senior managers are 2013 = 73% 2014 = 81% % of staff who agreed their manager takes a positive interest in their health and wellbeing 2013 = 56% 2014 = 62% Since the last survey a lot of work has taken place to improve staff experiences at work and this is reflected in some of the positive results. New Health and Wellbeing and Employee Engagement and Involvement strategies are in place across the Trust. There has been a focus on leadership and management development with the introduction of the Leadership Development Gateway sessions, soon to be followed up with a range of Master Classes. And we have delivered Appraisal training for managers which introduced a range of feedback tools and techniques designed to enhance the appraisal process. We do know that there are some areas that will require further attention. The percentage of staff appraised in the last 12 months has reduced (2013 = 93% 2014 = 78%), this is partly due to the introduction of Pay Progression which links appraisal dates to increment dates. Other areas for improvement included access to training; all statutory and mandatory training is now available via e-learning to improve access and flexibility and attitudes around equal opportunities and career progression. We will be undertaking some work on using patient feedback to inform service delivery. Next steps: The Organisational Development Team will be sharing results at a more local level across each of the operational divisions throughout March and April. Local actions plans will be developed to focus on key areas for improvement. www.staffordshireandstokeontrent.nhs.uk 7 NICE Accolade for Trust Consultant Physio Gail Now Available – Updated Toolkit to Gail Support Congratualtions to Consultant Physiotherapist Sowden, from the Haywood Hospital, who has been appointed as a Fellow of the National Institue for Clinical Excellence (NICE). People With Learning Disabilities As a Fellow, Gail will utilise the expertise, networks, tools and resources that have been developed through her work for the Academic Health Science Network (AHSN) to support implementation of the ‘Management of Non Specific Low Back Pain and Sciatica Guidelines’ (2016). She will also maximise the potential of her existing and new ‘communities of practice’ (people with common objectives who interact) to increase awareness of the NICE guideline development process, the tools and other implementation support that NICE provide, NICE’s nonguideline related work and to assist NICE in their engagement strategy. Gail has been passionate about improving the quality of care of people with musculoskeletal pain through the delivery of cost effective evidence based practice since being appointed a consultant physiotherapist in 2005. As Allied Health Professions lead for pain and vocational rehabilitation across the Trust, Gail helps influence national policy and practice through involvement in projects (e.g. standards, competencies) and her membership of societies and committees (e.g. a British Pain Society Committee). Gail has successfully led service design and redesign projects and also provides leadership and clinical input into an award winning interdisciplinary chronic pain service. She also works in a clinical trials unit (Keele University) where she is involved in world leading musculoskeletal research (e.g., STarTBack, IMPacT Back, BEEP, SWAP trials), is a co-applicant on three international research collaborations and publishes in peer reviewed journals (e.g. Lancet). International Events Celebrates Breastfeeding Support National policy in England recognises that decisions around infant feeding affect the health of mothers and babies. As part of the Partnership Trust’s commitment to excellence in infant feeding, a number of staff who hold the International Board Certified Lactation Consultant (IBCLC) qualification are employed by the Infant Feeding Team and also work within the health visiting service and Family Nurse Partnership. An IBCLC is a health professional specialising in the clinical management of breastfeeding. To apply, candidates must evidence considerably clinical experience and are required to recertify every five years to demonstrate continuing professional development and reflection on practice. Their work was recognised this on Wednesday this week (4 March) on IBCLC Day which celebrated the important role of consultants and the specialised knowledge each has to make a difference in the lives of breastfeeding mothers and babies. For further information please see www.ilca.org www.staffordshireandstokeontrent.nhs.uk 8 The Infant Feeding Team based at Cobridge Community Health Centre have been thanked in an appreciative letter from a local mother. Thank You Christine Haubus, Speech and Language Team Leader, Speech and Language Therapy Team (Paediatrics) in Stafford have received some lovely feedback from a family they are supporting. “Thanks for all your help, care and support. You have made a huge difference to Izaak’s early years and ‘us’ as a family.” Michelle and Leanne (surnames not supplied) from Cobridge Sexual Health Clinic have been prasied by a service user for their care and service. “I would like to say a massive thank you to both Michelle (health worker) and Leanne (health nurse) for their amazing support and professionalism they showed me today! “During my visit they showed both true concern and compassion in their roles and put my mind to rest in more ways than one. Their knowledge and advice I cannot fault and to me they are two of the best health care professionals I have met. Thank you so much for going out of your way to comfort me today, you might think ‘we're just doing our job’ but I think you both went the extra mile and for that I am very greatful.” Julie Elam from the Community Intervention Service in South Staffs based at Bilbrook House has been warmly thanked for her care. “Following my recent visit for a sensory assessment and subsequent issue of equipment to aid the problems with TV etc, I would wish to thank Julie for all her endeavours and time. I am really pleased with the outcome. The equipment means I can now once again enjoy programmes without having to resort to subtitles, once again, thank you. “When my son was born I was lucky enough to be able to breastfeed straight away, however I was only able to sustain this with the support of your team. Joe has just turned two and I am still breastfeeding him and I am writing to thank you for all of the support that you gave me, particularly Emma who visited me. “The phone calls of support kept me going. After the first few weeks, breastfeeding just became a way of life for us. It was so rewarding to see the benefits to my son and we have such a special bond. It is the most rewarding thing that I have ever done. I felt so proud feeding him and had the confidence to do this in public. Thank you for helping to give our son the best start in life.” Sarah Castledine-Pearce, Physiotherapy Technical Instructor, in the Paediatric Physiotherapy West Team at Codsall Clinic has received some lovely feedback from a local family. “Kieran got his funding from Newlife and the bike is being delivered next week! Thank you very much, you were fantastic. From us all - a very grateful family.” Cheadle Hospital, Ward 1 Nursing staff “I would like to thank all staff on Ward 1 Cheadle hospital for their kindness and support over a difficult six week period whilst caring for my mum. “Their professionalism, dedication, and general manner towards not only her, but to the family as well, was unreserved. All members of the team from the most senior member down to the most junior member of staff were fantastic. We, as a family, cannot praise this team enough. Each member of staff gave 100 per cent to her individual needs. Thank you all so much.” Please send all Compliments to: the PALS teams for Health [email protected] (South Division) [email protected] (North Division) or the Customer Service Feedback Team for Social Care complaints&[email protected] www.staffordshireandstokeontrent.nhs.uk 6
