500 North Michigan Avenue Electronic Tenant® Portal PDF

500 North Michigan Avenue
Electronic Tenant® Portal
Created on July 5, 2015
Amenities: Parking
The Building's parking garage is operated by Standard Parking. For rates and availability, please contact
Jeries Tadros at 312-296-6009 or [email protected].
Short term parking is available at the Intercontinental Hotel located at 505 N. Michigan Avenue. For guests
parking for 0-4 hours, the rate is $15.00. For guests parking for over 4 hours and out by midnight the same
day, the rate is $20.00. To receive these rates, the parking ticket must be validated at the front security desk
of 500 North Michigan.
Amenities: Recycling
500 North Michigan encourages all tenants to participate in the Building’s recycling programs. Paper and
plastic/aluminum/glass recycling is available in each tenant’s space. An electronic recycling drop box is
located near the loading dock, where tenants can recycle electronics and empty toner cartridges.
Click here to download additional recycling information for 500 North Michigan.
If you have any questions about recycling at 500 North Michigan or questions about how to properly dispose
of any materials, please contact the Management Office.
Amenities: Storage Space
There are several options for extra storage space at 500 North Michigan. If you are interested in renting
storage space, please contact the Management Office for rates and availability.
Amenities: Additional Amenities
Exclusive Employee Offers Card
Every employee working at 500 N. Michigan Avenue is eligible to receive an Exclusive Employee Offers
card with discounts and services from The Shops at North Bridge stores, restaurants and hotels including
Nordstrom, Spa Nordstrom, Papyrus, California Pizza Kitchen and Homewood Suites by Hilton Chicago
Downtown. As a holder of the employee card, you get VIP shopper status at The Shops at North Bridge and
the North Bridge district - just steps outside of your office building. Present your Exclusive Employee Offers
card at participating stores, restaurants and hotels to receive promotions created especially for you. Pick up
your Exclusive Employee Offers card at the Concierge desk located on Level 1 near Michigan Avenue.
Simply show your business card or email signature to redeem your employee discount card full of savings!
North Bridge News
As part of the Macerich family, which covers seven chic blocks around the Michigan Avenue and the River
North neighborhood, all 500 N. Michigan Avenue tenants are invited to take advantage of special offers and
discounts and be "in the know" on happenings throughout the district. Each month, The Shops at North
Bridge offers an exclusive newsletter to tenants, the North Bridge News, which supplies you with the latest
information on store sales, mall events, restaurant openings, neighbor discounts and special invitations just
for you! Sign up to receive the North Bridge News by visiting our Concierge desk located on Level 1 near
Michigan Avenue.
Shopper Rewards
The Shops at North Bridge offers a free program to reward our shoppers with gifts including free garage
parking, complimentary Gift Cards, VIP invitations to center and retailer-specific events, access to exclusive
partnership deals and member-only perks. Earning rewards is sweet and simple. To sign up, simply bring
your receipts to our Concierge desk located on Level 1 near Michigan Avenue or click here to register
online. Sign up to be a Shopper Rewards member and start rewarding yourself today! For more information,
call our Concierge desk at (312) 327-2300.
Concierge Services
As a complimentary service for all tenants at 500 N. Michigan Avenue, The Shops at North Bridge
Concierge Services team can help you connect and create an amazing experience in the heart of one of the
most fascinating cities and shopping districts. Warm people attuned to your preferences will provide you
with the key to a multitude of services to better enhance your shopping, dining and entertainment
experience. For personal assistance, expert recommendations, dinner reservations and superior customer
service, please visit our Concierge desk located on Level 1 near Michigan Avenue or call (312) 327-2300.
They'll make your day, night or weekend unforgettable!
Currency Exchange
Currency Exchange International (CXI) is open inside the mall. Conveniently located on Level 1 at our
Concierge Desk near Michigan Avenue, CXI buys and sells more than 80 currencies, exchanges U.S. and
foreign Traveler's Checks and holds many currencies in stock daily. Exchange your currency with us for
great exchange rates at a low fee every day. Sorry, no foreign coins are exchanged.
The following is a list of vendors and retailers located on the first floor of 500 North Michigan Avenue:
Bank of America
312-464-0701
Verizon Wireless
312-464-1390
The Purple Pig
312-464-1744
Emergency Procedures: Civil Disturbance
Should a riot or civil disturbance start outside the Building, the security guards will immediately lock all
entrances to the building. The police will be notified and Building Management will keep you informed.
If a disturbance should occur in the main lobby, all elevators will be turned off at the first floor and the police
will be summoned.
Please listen to all announcements on the speakers for instructions and updates.
Emergency Procedures: Earthquake
In the event of an earthquake, Building tenants should follow the instructions listed below:
1. Take cover under a solid desk or doorway.
2. Stay away from windows, bookcases and hanging objects.
3. If you are inside an elevator during the time of an earthquake, exit the car at your first opportunity and
move to a doorway. Use the emergency call button inside of the elevator to notify building security if
the elevator stops.
4. Do not attempt to exit the building until the "all clear" signal is given by the Floor Warden or Building
Management.
5. When the earthquake is over, immediately report any structural damage to Building Management.
6. If the earthquake is severe, additional instructions will be given by a Fire Safety Team Member or
Building Management.
Emergency Procedures: Elevator Malfunction
If you are in the elevator and it stops unexpectedly, remember to remain calm and press the emergency
button to notify Building Security. The cab number and the specific floor on which it is stuck will be identified
by Security. The Guard will establish two-way communication with the elevator’s occupants until assistance
has arrived.
IN THE EVENT OF A FIRE, ELEVATORS MUST NOT BE USED FOR EVACUATION. USE THE
STAIRWELLS.
Emergency Procedures: Emergency Contacts
All Emergencies
Building Management Office
Building Security/After Hours
Emergencies
Fire Department (non Emergency)
Police Department (non-Emergency)
Northwestern Memorial Hospital
911
312-291-3500
312-205-7429
312-747-6502
312-742-5870
312-926-2000
Important notes
If you call 911 as a result of a medical emergency, please be sure also to notify Building Management with
your name, callback number and location so that Security may swiftly guide the paramedics to your exact
location.
If the audible alarm within the building sounds, please do not call the Management Office unless you have
something specific to report. Building Management is aware of the noise, as well as the source of the
alarm, and whether it is a false or a legitimate emergency. We need to keep the telephone lines clear so
that Management may to attend to the situation as quickly and efficiently as possible.
Please provide the Office of the Building with Emergency Contact Information for your suite in case of
emergency. As your information changes, please notify the Management Office.
Emergency Procedures: Fire and Life Safety Team
Building Team Members
The Fire and Life Safety Team consists of the 500 North Michigan Avenue Staff Fire Safety Director, Deputy
Fire Safety Director, Building Evacuation Supervisor and Tenant Evacuation Team Members.
Tenant Team Members
The following tenant positions make up the evacuation team. Each member of the Fire and Life Safety Team
must read and understand the responsibilities of their assigned position as outlined below.
Tenant Team Members
Tenant Floor Warden
Assistant Floor Warden
Elevator Monitors
Stairwell Monitors
Searchers
Tenant Evacuation Alternates
RESPONSIBILITIES OF TENANT TEAM MEMBERS
Floor Warden
Reports any potential or actual emergency condition to Building Management or Security.
Directs their floor’s entire Fire and Life Safety Team in accordance with the plan, making sure all Fire
and Life Safety Team Members are performing their assigned functions.
Knows the locations of all exits leading from the occupied areas.
Maintains a current emergency evacuation plan.
General Knowledge and Training
Studies all of the material covered here.
Ensures that all personnel on the floor know the emergency evacuation/relocation procedures.
Maintains a current listing of all physical disabled persons who will need special assistance during an
emergency situation and provides the list to Building Management.
Knows the location and operation of the portable fire suppression equipment located on the floor and
the emergency evacuation chairs in the stairwells.
Knows the office and stairwell exit route locations. Stairwells are labeled Stairwell A & Stairwell B.
Makes sure all Tenant Team Member positions on the floor are filled and provide a roster to Building
Management.
Ensures office and stairwell doors are never blocked.
First Aid/CPR training is highly recommended.
Duties During an Emergency
Directs the floor’s Tenant Team Members and assists floor occupants to the relocation floor under the
direction of Building Personnel or the Fire Department.
If necessary, designates a “Buddy System” to aid in evacuation of physically disabled persons to the
appropriate escape route and informs Building Security of their location via the red emergency
phones located every fifth floor in the stairwells (Floors 5, 10, 15, 20, and 24).
Nominates personnel for Tenant Team Member positions that are vacant during an evacuation.
Alerts key Emergency Floor Personnel of potential emergencies.
Maintains communications with key personnel within the Building during time of emergency.
Ensures that all Team Members are informed when the floor’s evacuation is complete so that they
may evacuate.
Takes attendance on the relocation floor/area and notifies Building Personnel of anyone who is
missing.
Assistant Floor Warden
The Fire Warden/Floor Warden will assist the Tenant Safety Warden in all areas of responsibility and
assume the leadership role in his/her absence.
Elevator Monitor
Ensures that everyone evacuates through the stairwells and makes sure that no one uses the
elevators.
General Knowledge and Training
Understands evacuation procedures outlined in this section.
Understands the location of all passenger elevators on the floor and their identification numbers.
Understands the location of all exits on the floor and of the stairwells.
Is aware of the location and operation of the portable fire suppression equipment located in your area.
First Aid/CPR training is highly recommended.
Duties During an Emergency
Directs employees to nearest stairway.
Is familiar with Building evacuation plan and the location of all stairways.
Notifies the Life Safety Manager, a Tenant Evacuation coordinator, or the Area/Floor Warden if any of
the passenger elevators are stopping on the floor.
Stays at their designated post until instructed to evacuate by the Area/Floor Warden.
Stairwell Monitors
Direct the orderly and safe evacuation in the stairwells of all personnel located on their floor (there is a
Stairwell Monitor at each stairwell exit).
General Knowledge and Training
Understand evacuation procedures outlined in this manual.
Understand the location of the stairwells and all the exits on the floor.
Are aware of the location and operation of the portable fire suppression equipment that is housed in
the stairwells.
First Aid/CPR Training is highly recommended.
Duties During an Emergency
Assume their position at the assigned exit and inspect the stairwell for possible heat or smoke
conditions before anyone uses it to evacuate.
Instruct personnel to form single file lines into the stairwell.
Maintain order in the stairwell while tenants are evacuating and direct them to exit along the right side
of the stairwell.
Know Stairwell Evacuation Procedures:
Stress Calmness
Limited Talking
Inform others not to bring beverages, food, or personal belongings into the stairwell
Urge the removal of high-heeled shoes
Keep stairwell exits clear and keep foot traffic moving
Work under direct supervision of the Area/Floor Warden and remain at the post until informed that all
persons have been evacuated.
Searchers
Ensure the evacuation of personnel from their office space.
Assist in the evacuation of common area washrooms, storage rooms, etc.
Inspect the premises to ensure everyone has evacuated and that all interior doors are closed.
Once a room has been checked and the door is closed, a self-sticking note sheet (yellow “Post-It”)
should be placed on the door to avoid repeat checks by other Team Members.
General Knowledge and Training
Understand the general layout of offices within your suite and the common areas of the floor, including
the location of all office and stairwell exits.
Understand the evacuation procedures outlined in this manual.
Are aware of the location and operation of the portable fire suppression equipment located on the
floor.
First Aid/CPR training is highly recommended.
Duties During an Emergency
Work under the direct supervision of the Tenant Safety Warden and Area/Floor Warden.
Searchers should begin from a common starting point and move in opposite directions to cover all
areas of the space.
Calmly advise all personnel to move to the assigned stairwell exit, making sure this procedure is
Calmly advise all personnel to move to the assigned stairwell exit, making sure this procedure is
orderly and efficient.
Check all washrooms, kitchenettes, conference rooms, reception areas, storerooms, file rooms and
all remote areas to confirm that all personnel are evacuated.
Work with the Physically Disabled Assistant to ensure that all disabled persons are escorted safely
out of the space.
Tenant Evacuation Alternates
Assume the responsibility of a missing Team Member during his or her absence.
Assist in the evacuation of personnel to safe areas.
Cross-training should be provided for all Tenant Team Members to enable them to share duties and
avoid overburdening a single individual during an emergency situation.
General Knowledge and Training
Understand the emergency procedures described here, along with the job descriptions for each of the
Tenant Team Members.
Know all emergency evacuation routes.
Aware of the location and operation of the portable fire suppression equipment located on the floor.
If not filling in for a regular Team Member, report to the Area/Floor Warden to find out if there is
additional assistance needed on the floor.
Emergency Procedures: Evacuation
Most times, evacuations do not require all tenants to evacuate down to the first floor. Tenants most likely will
only travel two to three floors, therefore it is imperative to listen to the instructions given over the Building
annunciator system.
In the event an evacuation is necessary, PLEASE LISTEN FOR ANNOUNCEMENTS AND SPECIFIC
INSTRUCTIONS OVER THE BUILDNG ENUNCIATOR SYSTEM.
Emergency Procedures: Fire and Life Safety
FIRE EVACUATION DRILLS
The purpose of fire drills is to ensure that an emergency condition is responded to as quickly and effectively
as possible. This is accomplished by annual training sessions or “drills” that involve Building staff members,
Tenant Fire and Life Safety Team Members and the tenant’s employees.
The fire drills are conducted under the direct supervision of the Chicago Fire Department. They will take
place during regular business hours and will involve the evacuation of selected floors to their designated
relocation floor. Only the selected floors will receive the evacuation message and all other Building functions
will remain normal. During the fire drill, Tenant Fire and Life Safety Team Members will respond to the
simulated emergency as outlined previously.
Fire Drill Preparation
Incorporate all pertinent information found in Emergency Evacuation Manual into your orientation program
for new employees to ensure that everyone knows what to expect and how to react during an emergency
situation.
It is the tenant’s responsibility to submit the names of the individuals who are filling the Fire and Life Safety
Team Members positions. As team memers change, please contact the Management Office to inform them
of the change. The Management Office will send out requests semi-annually for updates of Team Member
names.
FIRE EVACUATION PROCEDURES
In an emergency evacuation, the ability to respond quickly and to operate in a coordinated team effort is
vital to the reduction or elimination of personal injury and property damage. If an evacuation ever becomes
necessary, the information listed in this section should be strictly followed. Therefore, you must ensure that
all personnel in your space are informed of these procedures.
Most fires within the Building will be detected by the Fire and Life Safety systems that are monitored
24-hours a day. In the event of a fire alarm, the following steps should be followed immediately:
LISTEN for instructions over the announcement system and remain calm.
Follow the instructions. Typically, instructions will be given for a PARTIAL EVACUATION or a FULL
BUILDING EVACUATION.
PARTIAL EVACUATION INSTRUCTIONS: If the fire is localized to a specific floor, the announcement
system instructions will normally be for an involved zone to vacate the affected floor and move to a different
area of the Building as directed. All Team members should organize and perform evacuation duties.
Tenants will be instructed to enter one of the two Building stairwells and exit onto the designated elevator
lobby of the floor directed. They will wait there until further instructions are provided.
FULL BUILDING EVACUATION INSTRUCTIONS: If a fire is not localized, the announcement system will
instruct all tenants to enter one of the two Building stairwells and exit into the lobby level of the Building. All
Team Members should organize and perform evacuation duties. Tenants will then be directed by Building
staff to exit away from the Building and await instructions. Each tenant should have an outside meeting
place at least 500 feet from the Building.
Please also keep in mind these important safety tips when evacuating the Building:
Do not try to access the roof for safety.
Do not try to break windows.
Do not bring any food or drink into the stairwells.
Do not use the elevators during an evacuation.
Before opening any door during a fire, feel it with the back of your hand. If the door is hot, there is probably a
fire on the other side. If this is the case, leave the door closed and use an alternate route. If the door feels
normal, brace your body against the door and open it slightly. If heat or smoke escapes, immediately close
it.
Emergency Procedures: Reporting a Fire
The following steps should be followed immediately if fire or smoke is discovered within the Building:
Dial 911 to notify the fire department.
Notify Building Management of the situation.
Alert others in your office. The Security Control Center operator will alert affected floor tenants.
Attempt to put out the fire by using available fire extinguishers, ONLY if it can be done so without
endangering your safety.
Be prepared to evacuate.
Keep in mind that your escape may take place through a darkened or smoke filled corridor where you
cannot read the names on the doors or find the Building’s exit and stairwell signs.
If you are breathing in smoke, make sure to get down low where the air is cleaner and take short breaths
through your nose.
Building Office Support
While personnel are evacuating their assigned area, the Management Office, Security and Engineering staff
will be engaged in their varied duties to assist you in the evacuation and will inform you of current conditions
and possible change of plans.
FIRE SUPPRESSION
A fire extinguisher is a pressurized canister device that releases either water or chemicals to put out a fire.
The type of extinguisher used must fit the class of fire. The definitions of the four (4) fire classifications and
the type of extinguisher to use in each class are described below.
Class A Fires - Ordinary Combustibles (Green Triangle)
Wood, cloth, paper, rubber, any plastics, and other common materials that burn easily.
Class B Fires - Flammable Liquids (Red Square)
Gasoline and other flammable liquids, oil, grease, tar, oil-based paint, lacquer and flammable gas.
Class C Fires - Electrical Equipment (Blue Circle)
Energized electrical equipment, including wiring, fuse boxes, circuit breakers, machinery and appliances.
Class D Fires - Combustible Metals (Yellow Star)
None found at this property.
In the event of a minor fire a portable fire extinguisher may be used.
A pressurized water extinguisher is effective for Class A Fires only.
A multi-purpose, dry chemical extinguisher is effective for Class A, Class B and Class C Fires.
Multi-purpose, dry chemical extinguishes are found at 500 North Michigan Avenue.
Using an extinguisher that is not rated for the fire you are fighting may make the fire worse! It is particularly
dangerous to use water or a Type A extinguisher on a grease or electrical fire.
Even if employees take the responsibility of successfully extinguishing a small fire, the Office of the Building
must be notified.
You should not attempt to fight even a small fire until people have begun evacuating the area and the fire
department has been notified.
When extinguishing a small fire, use the PASS system.
P - Pull locking pin.
A - Aim nozzle at base of fire.
S - Squeeze trigger all the way closed.
S - Sweep extinguisher and discharge side to side over the area of fire.
Never attempt to fight a fire if any of the following are true:
You are uncertain about how to use the extinguisher.
The fire is spreading beyond the immediate area where it started.
The fire could possibly block your escape route.
You are alone.
Hand-held fire extinguishers are ineffective on major fires and should not be used.
Keep in mind that a fire can double in size each minute that it exists.
BASIC STEPS FOR FIRE PREVENTION
Listed below are ten recommendations to help protect against a fire occurring in a tenant space. Tenants
should examine their space for any infractions. The Fire Safety Director is available to assist with the
assessment, if requested.
Smoking is not permitted inside the Building. If you are smoking outside, please smoke in the
designated areas at least 25 feet from the entrance of the Building.
Be alert around electrical equipment.
If electrical equipment is not working properly, disconnect the equipment and call the provider.
Often the first sign of an electrical problem is the emission of an unusual odor, which should be
reported to the Management Office.
Promptly replace any electrical cord that is cracked or has a broken connection.
When using extension cords, protect them from damage.
Do not pull extension cords across doorways or in a place where they will be stepped on or
chafed.
Check the amperage load specified by the manufacturer or the listing laboratory and do not
exceed its recommendations.
Do not plug one extension cord into another.
Do not plug more than one extension cord into a single outlet.
Keep all heat producing appliances away from the wall and any other objects that might burn.
Leave plenty of space for air to circulate around copy machines, computers, and other equipment that
normally gives off heat.
Make sure that all appliances in your work area, such as coffee makers and microwaves, are turned
off at the end of each workday. It is best if the responsibility for this daily check is assigned to one
person.
Space heaters are not permitted at 500 North Michigan. They can overload electrical circuits and
pose a fire hazard. If any space heaters in tenant spaces are found by Building staff, they will be
removed.
Do your part to keep storage areas, stairway landings, and other out-of-the-way locations free of
waste paper, empty cartons, dirty rags or other material that could fuel a fire.
Keep Security informed of any suspicious or unauthorized persons on your floor. This will help
prevent both theft and fire. Arson is the largest single cause of office Building fires.
Emergency Procedures: Flooding
FLOODING IN THE BUILDING
Building tenants should follow the instructions listed below in the event of a flood:
1. The most important consideration is to eliminate, if possible, all sources of electricity from the flooded
area. If the power switch is accessible and AWAY FROM THE WATER, switch it off.
2. If possible, remove all documents and portable equipment from the premises or relocate it to a higher
location. Close file drawers to limit damage.
3. Evacuate the immediate area and listen for an announcement over the annunciator with direction
from the Building Staff.
4. The Building’s engineering department will turn off the water source and shut down the electrical
power as required. They will then activate flood-proofing measures.
Emergency Procedures: Homeland Security
500 North Michigan Avenue recommends that each tenant have an emergency action plan in place to help
their employees prepare for, and react quickly to a regional emergency, including terrorist attacks. Click on
the links below to access a variety of resources that aid in preparing for a regional emergency.
Department of Homeland Security
http://www.dhs.gov/dhspublic
Federal Emergency Management Association
http://fema.gov/
American Red Cross
http://www.redcross.org/
Center for Disease Control and Prevention Emergency Preparedness and Response
http://www.bt.cdc.gov/
Emergency Procedures: Medical Emergency
Building tenants should follow the instructions listed below if a medical emergency is encountered:
1. Ascertain as much information about the injury as possible, either from the victim or witnesses.
2. Make the victim as comfortable as possible. Do not attempt to move the individual if there is no
immediate danger.
3. Remain with the victim and call for assistance.
4. Ensure 911 is contacted for trained emergency help.
State the nature of the emergency.
State the Building’s street address.
State the company, floor, and suite number.
Answer all questions of the 911 operator.
Do not hang up until the operator releases you.
5. If the victim is not breathing and/or has no pulse, CPR should be performed.
Administer CPR until the emergency response team arrives or the victim is resuscitated and/or
there is a pulse.
Maintain an open airway at all times.
6. Notify Building Management or Security of the emergency so they can send trained personnel to the
emergency scene as quickly as possibly by having an elevator waiting for them in the lobby.
7. Remain calm and be prepared to give any information to Building Management and Fire and Life
Safety Team.
Emergency Procedures: Power Failure
POWER OUTAGE IN THE BUILDING
The following are some guidelines that will prepare you for a power outage in the Building:
1. Notify Building Management of the problem in your area.
2. Emergency lighting will illuminate the stairwell landings, and typically every third fixture in the
hallways.
3. If an evacuation becomes necessary, use the stairs.
4. Do not use the elevators.
5. While evacuating, travel in pairs or large groups.
6. Turn off lights and office equipment to prevent a power surge when the electricity returns.
7. Store a flashlight, battery operated radio and fresh batteries centrally in your office.
Emergency Procedures: Severe Weather
The U.S. Weather Bureau describes severe weather conditions by two (2) classifications, a Watch or a
Warning. This applies to the reporting of severe thunderstorms, the approach of weather conditions favoring
the formation of tornadoes, a hurricane condition, a winter storm condition, etc. A Watch becomes effective
when atmospheric conditions are present that can produce the particular weather phenomenon. A Warning
is issued when the weather condition has been spotted and prompt action must be taken to enhance safety.
Except in very rare circumstances, the decision to evacuate the building based on the above weather
reports will not be made by Building Management, but rather by each Tenant Company.
However, in the event of these severe weather conditions, the following guidelines should be
adhered to:
Move away from outside windows. If the windows in your offices are supplied with blinds, close the
blinds (this will provide protection from broken glass).
Do not panic.
If evacuated, lock all desk drawers and take all items of value with you.
If evacuated, use a route that is in the building interior and stay away from large expanses of glass
and windows.
Use the stairwells rather than the elevators.
If evacuated, do not return to your office until advised to do so.
Emergency Procedures: Tornadoes
TORNADO EMERGENCY PLAN
In the event of a high wind warning or the sighting of a tornado in the area, all occupants are advised to
seek shelter. The Building’s annunciator system will notify tenants that such an emergency situation has
developed.
Tornado Watch:
Tornado watch means that weather conditions can develop into a tornado. If a tornado watch is broadcast
by your local radio or television station, stay tuned for further advisories and be prepared to take cover.
Tornado Warning:
Tornado warning means that a tornado has actually been sighted. Warnings are issued for individual
counties and include the tornado’s location and its direction of speed. If you are near its path, take cover
immediately.
Please take the following precautions:
Listen for directions from building annunciator system.
Exit the elevators at the next stop.
Move all personnel away from exterior windows and stay away from the building lobby.
Seek out protection in the areas of the building offering the greatest protection (inner offices, hallways
and stairwells).
Have a flashlight available.
Do not go outside. If outside, seek shelter in the nearest building.
Once the tornado emergency is over, the building will announce "All Clear" either by the annunciator
system or emergency response personnel.
Emergency Procedures: Toxic Hazards
If there is a toxic spill or exposure, proceed immediately to an area where you are no longer exposed and
call 911. Provide them with the Building’s address, your suite number, phone number and also what type of
spill has occurred, then notify Building Management. Take appropriate action to contain the hazard; close
doors behind you and always follow all safety procedures when working with toxic materials.
Introduction: Welcome
The information provided in this Electronic Tenant® Handbook is meant to provide you with a better
understanding of 500 North Michigan Avenue and to facilitate your company's operations. Please note that
the Building Management Office is available to help in any way possible. Please feel free to visit the Office
in Suite 1540 or call (312) 291-3500 with any questions or concerns.
Every attempt has been made to provide current and accurate information in this Handbook, but it is
possible that some items will change over time. The Building Management Office will promptly notify you of
any such changes.
Welcome to 500 North Michigan Avenue.
Introduction: About Macerich
Macerich (MAC) is a fully integrated real estate investment trust that owns approximately 76 million square
feet of gross leasable area consisting of retail, office, residential and hotel space. Macerich successfully
aligns exceptional retail properties in attractive U.S. markets with the business goals of the Nation’s retailers
and the shopping preferences of local consumers. With a focus on the acquisition, leasing, management,
development and redevelopment of regional malls and mixed-use assets throughout the U.S., Macerich
brings long-experienced management and a conservative approach to guiding its dynamic, well-placed
portfolio while maintaining highly committed to tenant success that endures.
Introduction: About Zeller Realty Group
Zeller Realty Group (ZRG) is a growth-oriented commercial real estate firm operating over $1.1 billion in
current investments anchored in the Midwest. ZRG specializes in acquisition and property management,
carefully choosing properties for repositioning and reintroduction to their markets. The company’s success
is driven in part by the fact that their management team makes personally significant investments in all of
their properties and has hands-on management and leasing responsibilities for them. ZRG has delivered
extraordinary returns over the past 25 years for their partners and co-investors, while providing Best-in-Class
facilities and services for tenants and employees.
Introduction: About 500 North Michigan Avenue
500 North Michigan Avenue was completed in 1967. It is a 24 floor commercial high rise with 322,443 total
square feet. The Building is fully sprinklered and operates on a two-part HVAC system. The interior zone
handles the heating and cooling of the core of the Building, through air coming from ceiling diffusers. The
perimeter zone runs along the windows. Running both systems is necessary for proper balancing in each
office space.
In recent years, several changes have been made to the Building, including upgrades to the fire
annunciator, smoke detector panels, fan systems, domestic water system, Building façade, roof, plumbing
system, and the Building Lobby. Recently, the Building was acquired by Macerich in March 2012 and Zeller
continues to provide Property Management services.
Introduction: Operating Instructions
Navigation
You move through The Electronic Tenant® Handbook just as you would a traditional Internet site. It’s as
simple as pointing and clicking. The main page features a Table of Contents that provides links to each
Chapter. Upon entering a Chapter, you will find links to the specific information provided in that chapter’s
Sub-Sections. You may return to the Table of Contents or Chapter Overview at any time by clicking the
clearly labeled link on every page.
Special Features
This Electronic Tenant® Handbook has special features, such as a Search Engine. In order to take
advantage of useful features, you must have Adobe Acrobat Reader installed on your computer. This
software is free, easy to use, and can be obtained by clicking here.
Electronic Tenant Work Order System
The Service and Maintenance Request Application is an interactive application that allows tenants to submit
work orders through the Electronic Tenant Handbook. Property Management is then able to process and
manage the tenants' requests.
If you are having trouble accessing the Electronic Tenant® Handbook or need assistance, please e-mail
[email protected] or call the Management Office.
Operations: Accounting
Rent Statements are sent via mail every month from Macerich.
Payments should be remitted to:
Chicago 500 North Michigan LLC
P.O. Box 844155
Los Angeles, CA 90084-4155
There is a $50.00 fee for any returned checks.
For Electronic/ACH Payment information, please contact the Management Office.
Operations: Building Management
Please feel free to contact the Management team for any questions or concerns:
Phone
E-Mail
Number
General Manager
Helen Karlos
312-291-3502 [email protected]
Assistant Property Manager Ashanti Johnson 312-291-3509 [email protected]
Tenant Services
Carly Swanson 312-291-3500 [email protected]
Coordinator
Title
Title
Chief Engineer
Engineer
Engineer
Day Matron
Name
Name
Kevin O'Conner
Jason Duncan
Randy Ziemba
Maria Wnek
All of these individuals value customer service and are happy to help in any situation. If you have any
questions, concerns or comments, please do not hesitate to contact the Management Office.
Operations: Tenant Contact Information
Please fill out the contact information sheet below to the best of your ability. Always notify the Office of the
Building as soon as possible if any information changes.
Click here to download a Contact Information Sheet
Operations: Holidays
The Building Holidays observed each year are listed below in order to aid your planning operations during
the year, as certain services are not provided on weekends and Building Holidays.
New Year's Day
Memorial Day
Independence Day
Labor Day
Thanksgiving Day
Christmas Day
The Management Office will notify Tenants if it will be closed other than the dates listed.
Operations: Leasing
The leasing company for 500 North Michigan Avenue is Zeller Realty Group, located at 500 North Michigan,
Suite 1540. Listed below is the contact information for the authorized representatives.
Title
Vice President
Senior Vice
President
Name
Phone Number
Dan
312-640-7608
Baumeister
Howard Meyer 312-636-2743
E-Mail
[email protected]
[email protected]
Policies and Procedures: Contractors
Outside Contractors
Should you need to bring in outside contractors (telephone set-up, copy machine repairs, furniture delivery,
etc.) please contact the Management Office to coordinate scheduling. You will be notified at this time if a
Certificate of Insurance is required for the work. All contractors must present a union card upon arriving at
the Building. If the Management Office has not been contacted when the contractor arrives, the contractor
can be turned away by Security.
If you need any assistance regarding these issues or other information, please contact the Management
Office.
Policies and Procedures: Dock Usage
Deliveries
The dock is to be used for deliveries only. All deliveries should be scheduled with the Management Office
and depending on the size of the delivery, it may need to occur after hours. Please note that all dock spaces
are first come, first serve with a 15 minute limit. Drivers may need to wait until a spot is available on the
dock to make delivery.
If you would like to schedule a large delivery or a move, please contact the Management Office.
Parking
No parking is allowed on the dock at anytime. Violators will be towed at their own expense.
Tenant Use
The dock is not to be used as a tenant entrance or egress at anytime. Please use the main entrance on
Michigan Avenue to access the Building.
Policies and Procedures: Insurance Protection
500 North Michigan requires that all tenants have a current Certificate of Insurance on file with the Office of
the Building. Insurance Requirements are stated in each tenant’s Lease.
Click here to view the Tenant Insurance Requirements Form
Policies and Procedures: Moving Procedures
If you will be moving in or out of the Building, please contact the Management Office as soon as possible
with your move date. Provide the Office with the moving company's information and their Certificate of
Insurance. Please note that moves cannot begin before 5:00 p.m. and must be completed after regular
business hours.
Policies and Procedures: Smoking
500 North Michigan Avenue maintains a no-smoking policy throughout the Building, including all entrances,
common areas, the lobby, restrooms, stairwells and elevators. There is no smoking within 25 feet of the
Building entrance.
Security: Overview
500 North Michigan Avenue maintains in-house security 24 hours a day, 7 days a week. Security officers
monitor tenants and visitors and make regular patrols of all common areas Building, including the front door
and back area of the Building.
Security: After Hour Access
The Building is accessible 24 hours a day, seven days a week. A Building keycard is required to access your
suite/floor Monday through Thursday from 6:00PM-7:00AM, and 6:00PM Friday through 7:00AM Monday.
Please submit a service request for a Building keycard and an authorized representative will contact you to
schedule a date and time to apply for a keycard. Please note that you will be required to show a photo ID
(such as a driver’s license or state ID to receive the Building keycard). All keycards issued must have a
name assigned to them and there is a $10 charge for a replacement keycard.
Click here to download a Keycard Request Form
Security: Building Access
The Building is open Monday through Friday 7:00 a.m. to 6:00 p.m. to all employees. All visitors, contractors,
messengers, etc. are required to sign-in at the security desk.
Security: Deliveries
Please notify the Management Office for all deliveries. In some cases, a Certificate of Insurance may be
required and the Office will notify you as soon as possible if insurance is needed.
Security: General Office Security
If you see suspicious or offensive persons in the Building, please call the Management Office immediately.
If possible, make note of appearance, clothing, etc. in order to assist building security in locating them.
Please be aware of strangers in your tenant areas and halls. Quite often a question such as "May I help
you locate someone?" will be enough to deter a potential thief. All suspicious encounters of this type should
be reported to the Management Office immediately.
The following is a list of general office security suggestions, which are offered to you as an aid in
establishing your internal security procedures:
Restrict office keys to those who actually need them.
Ensure that a responsible person is in charge of issuing all keys.
Keep complete, up-to-date records of the distribution of all office keys.
Establish uniform procedures for collecting keys prior to the termination of employees.
Establish a rule that keys must never be left unguarded on desks or cabinets.
Require that filing cabinet keys be removed from locks and placed in a secure location after opening
cabinets.
Prevent unauthorized entry by reporting a lost keycard and receiving a replacement.
Store keys systematically in a secured wall cabinet of either your own design or one that conforms to
a commercial key control system.
Insist on identification from repairmen who come to work in your office.
Clear all desks of important papers.
When working alone in the office at night, lock the front door to prevent anyone else from entering.
Keep the police, fire department, and Building security telephone numbers posted.
Double check to see that all doors are securely locked before you leave.
Security: Key and Lock Policy
Keys can be ordered by placing a service request. There is a $5 charge per key. These charges will be
added to your suite’s rent statement. Please note that washrooms on certain floors require keys for entry
and you will be notified if this pertains to your suite.
Security: Lost and Found
Please contact the Management Office to claim items that have been lost or found in the Building.
Security: Property Removal
For any large items (desks, chairs, computers, electronic equipment, etc.) that need to be removed from the
Building, please notify the Management Office in writing or submit a Property Removal Pass to the security
desk, which can be obtained from the Management Office.
Security: Solicitation
Solicitation is not permitted. If someone is soliciting in your suite, then please notify the Management Office,
who will send appropriate personnel to escort them off of the premises. If possible, ask them to leave a
business card so that we may contact the appropriate persons to ensure the solicitation does not occur in
the future.
Services: Building Signage and Directory
Signage will be provided upon move in. Should you choose to change your signage at anytime, a Signage
Request Form should be submitted to the Management Office. Once the request has been received, the
Management Office will provide a proposal including costs. There is a maximum of two suite signs at the
entrance door. Please allow up to two weeks for new signage orders.
Services: Cleaning
Cleaning service is provided five nights a week, Monday through Friday. Large items for disposal should be
identified with orange "Throw Away" stickers that can be obtained from the Management Office. Please DO
NOT leave items that are not trash on top or near wastebaskets that might be misconstrued as garbage. If
you have special cleaning needs, such as carpet shampooing, then contact the Management Office, who
will provide a proposal including costs for these services.
If you have any questions or comments regarding the cleaning services, please contact the Management
Office.
Services: Elevators
There are four low-rise passenger elevators and three high-rise passenger elevators in the Building. The
freight should be used for deliveries and by contractors only. If you notice any problems with the elevators,
please contact the Management Office immediately.
Services: Electricity
Please contact ComEd by calling 1-877-4-ComEd-1 (1-877-426-6331) immediately to set-up an electric
account for your suite.
Services: Forms
For your convenience, we have included downloadable and printable PDF document forms that will expedite
various Building Management service requests. Hard copies of all forms are available from the Office of the
Building as well. To view and print PDF files, you need the Adobe Acrobat Reader software. If not already
installed on your computer, it can be obtained for free at www.adobe.com.
After Hours Contact Form
Bomb Threat Checklist
Contractor Requirements Form
Fire and Life Safety Team Form
Insurance Requirements Form
Keycard Request Form
Property Removal Letter
Service Price List
Tenant Contact Information Form
Services: HVAC
Heating, cooling and ventilation, adjusted to provide comfortable conditions, are provided Monday through
Friday, 7:00 a.m. to 6:00 p.m. and Saturdays, 7:00 a.m. to 12:00 p.m. If you would like to request additional
HVAC outside of these time frames, please contact the Management Office. Please note that 24-hour notice
is required for an additional HVAC request (or by Thursday for weekend requests). Charges for any
services performed will appear on your suite’s monthly rent statement.
For any HVAC issues, please contact the Management Office. An Engineer will respond to the request as
soon as possible.
Services: Mail Service
Mail is delivered daily to each suite. Please do not leave mail or packages in the corridors. A mail drop box
is located on the lobby level and is picked up two times per day. For your convenience, UPS and FedEx
drop boxes located in the Lobby.
Please remember to notify the United States Postal Service of your new address when you move in, or any
changes to your address or recipients within your suite.