The Wright Stuff
Transcription
The Wright Stuff
Volume 2, Issue 5 In God We Trust national elections. Elections that generate the lowest voter turnout are for government closest to us, the level of government we can most likely affect: local city and school elections. In This Issue: Property Tax News ..................... 4 Motor Vehicle News .................. 6 A Look Back .............................. 8 What’s Been Happening............. 10 KAB ........................................... 15 Contact Information and Map of Locations ....................... 16 May 1, 2015 Ron Wright The Wright Stuff This is somewhat understandable. Most of us are attracted to the big issues that nations face; less so to the mundane problems of the city in which we live. Nevertheless, our city council affects us much more on a day -to-day basis than the U. S. Congress ever will. The government services we have come to rely on to maintain our general quality of life do not come from Washington; they come from down the street. THE VOTING IMPERATIVE Dates to Remember: Cinco de Mayo ............................ 5 National Day of Prayer ................ 7 Mother’s Day .............................. 9 Staff Development Day ............... 13 (all tax office locations closed) World Turtle Day ………………..23 Memorial Day…………………...25 3rd Qtr Property Tax Pymts Due..31 Protest Deadline with TAD……...31 The local general election on May 9 seems destined to draw the same hohum response from voters that past local elections have inspired. If recent years are an indicator, voter turnout will be in the dismal 5% -- 10% range. That’s right, roughly 90% of registered voters will not vote. 90%! That means less than 10% of registered voters will decide for all of us who will represent us on our school boards and city councils. Democracy in America has always been a bit of paradox. The elections that generate the greatest interest and voter participation are for the government farthest away from the people: Another part of the paradox is the rise in voter apathy of recent decades as political clamor also rose. Voter participation has been going down since the 1960s while the 24/7 news cycle focusing mainly on politics has increased along with the mind bogContinued on Page 2 Volume 2, Issue 5 The Wright Stuff, Continued gling cost of political campaigns. Which is to say that political candidates are getting less for their money in votes than ever before as Americans become more and more desensitized to political messages. The last couple of elections illustrate the point. Since presidential elections always produce the most voter turnout, let’s look at offyear elections. Nationally, voter turnout in 2010 and 2014 was consistent: 37.52% in 2010 and 37.9% in 2014. In Texas the numbers were 32.6% in 2010 and 28.5% in 2014. In other words, 2/3 of Texas voters stayed home. According to The Washington Post, voter turnout in 2014 was the lowest since World War II, and only 12 states improved voter turnout compared to 2010. A U S News report on the election stated that nonvoters tended to be more ethnically diverse and less educated than those who voted. And as if to dramatically underscore the disenchantment of young people with politics, only 13% under 30 voted. These results do not bode well for the future, and it gets worse when we look at local elections. In Tarrant County’s two largest cities, Fort Worth and Arlington, voter turnout above 10% is so rare that it’s celebrated when it happens. In Arlington terms are staggered so that half the city council is up for election every year. In Fort Worth the entire council is up for election every other year. Out of 187,325 voters in Arlington, 10, 906 or 5.8% voted in 2013 and 12,747 or 6.8% voted in 2014. The numbers were driven up in 2014 due to the Taxing News ¼ cent sales tax for street maintenance on the ballot. This year a controversial measure to ban red light cameras is on the Arlington ballot. That coupled with the first competitive mayor’s race in years may drive the numbers up. In Fort Worth, with more than 325,000 voters, 8% voted in 2013 and 10.3% voted in 2011. Notably, the numbers in 2011 were driven by the most competitive mayor’s race in recent memory. Voting in the U.S. is not mandatory. The choice to not vote, like the choice to vote, is a right. We have the right to ignore politics altogether. But we do so at our own peril. Just as voters must accept the responsibility for their votes, nonvoters must accept responsibility for not voting. Elections have consequences. Never was this truth more clearly demonstrated than in the small town of Ferguson, Mo. Ferguson’s population was 67% black, but the mayor and all but one member of the city council were white. The white city council hired a white police chief who hired predominantly white police officers. This was no new phenomenon; the situation in Ferguson had been racially lopsided for years. It wasn’t lopsided because African Americans in the city didn’t vote; they voted in large numbers in the 2012 presidential election. According to the Post, they voted at about the same ratio as whites in Ferguson that year, 54% and 55%. But African Americans walked past the vot- 2 May 1, 2015 ing booth in droves during the city council election. As expected, voter turnout for the Ferguson city council election was much lower than the presidential election for all ethnicities. But whites were three times more likely to vote in the city election than blacks. The result was white voters outnumbered black voters in the election 52% to 47%. African Americans in Ferguson did not seem to grasp the value or necessity of voting in city elections until a white police officer shot and killed an unarmed African American, and the city exploded in riots. African American voters in Ferguson then had to face the inconvenient truth that their own indifference to city elections had helped create the conditions in which black-owned businesses were burned to the ground by rioters. The people of Ferguson learned from the experience. Last month, in a record turnout for a city election, voters added two more African Americans to their city council, which now stands at three white, three black, and a white mayor. This new council more closely approximates the racial balance in the city. The people of Ferguson learned only too well the cost of voter apathy in local elections. The question remains, will the rest of us? Ron Wright All Tax Office locations will be closed on Wednesday, May 13, 2015. 3 Taxing News Volume 2, Issue 5 May 1, 2015 Property Tax News Agreed Judgments - The What and the Why What is an Agreed Judgment? By Christine Smith, Property Tax Refunds Manager (pictured left) and Katharine Woldt, Refunds Supervisor (pictured right) Why do we have them and what is their significance? These are great questions and the best way to answer them is to give a brief lesson on protesting the assessment data, specifically the valuation, on a property tax account. The Tarrant Appraisal District (TAD) has the immense task of maintaining all records eligible for ad valorem taxation. This includes current ownership & address information, accurate property descriptions, property values and eligible exemptions. The Texas Property Tax Code allows for property owners to dispute the information that TAD has for their property. April 1st of each year. An appointment is scheduled with an appraiser for the property owner to present justification for the proposed value correction. According to Vickie Wilkie, Operations Manager, TAD had 70,217 protests filed in 2014. The reasons for the protests included denied exemptions, market values and in the case of mineral accounts, updated ownership. According to the September 2014 Certified Roll there were 1,459,389 accounts for 2014. That means a mere 4.8% of accounts were protested, which is reflective of how hard TAD strives to accurately appraise and maintain accounts each year. This board is comprised of taxpayers that live in Tarrant County and are not TAD employees. Their purpose is to hear from both the owner and the appraiser and make a determination. More than 98% of these protests are resolved by the end of these two steps. When the owner and appraiser come to an agreement, the account is updated and the protest is considered resolved. If no agreement is reached, the property owner is scheduled to go before the Appraisal Review Board (ARB). If there is still no resolution, the final step is for the property owner to file a lawsuit in the District Courts. Only about 1.6% go to the final step of filing a lawsuit against them. Being good stewards of taxpayer funds, TAD will do everything possible to avoid the additional expense of going to court by resolving protests before they go in front of a judge. The first step is to file a written protest by May 31. A protest form can be found on the TAD website at www.tad.org, as well as on the back of the Value Notifications that are mailed out around 4 Property Tax News, Continued So, now that there is a little background, the remaining few protests are finalized as an Agreed Judgment. Officially, the Agreed Judgment is the decision and conclusion of litigation between the property owner and the appraisal district. Again, most of these disputes are over property value, but some are disputes over the right to receive exemptions. In the previous fiscal year Tarrant County processed 1,123 Agreed Judgments that refunded a total of $12,173,735. While the Agreed Judgments are only about 2% of the number of refunds we processed they represent about 38% of the total funds we sent back to tax payers last year. Just to make Agreed Judgments a little more complicated, there is an additional law that is included in these special cases. The Texas Property Tax Code (§42.43) requires interest to be paid on all Agreed Judgment refunds unless otherwise stated in the documentation. If the plaintiff does not agree to waive interest, the tax office must pay up. The amount of interest is to be paid at an annual rate of 2% above the prime rate set by the Federal Reserve Board at the beginning of the month in which the refund is to be paid out but no more than 8% annually. This amount is to be calculated from the original delinquency date of the year the taxes were due. est must be paid at an annual rate of 12% (regular recals are 8%). Once the Agreed Judgment is received at TAD, they must make changes according to the court’s ruling and then certify those changes to the Tax Assessor Collector’s office. The Agreed Judgment is logged in and tracked every step of the way. Agreed Judgments take top priority every month when the Once TAD has certified the change and it is loaded into our Tax Client software, the Agreed Judgment is read thoroughly and compared to the actual changes that were done to the account. If everything matches then a refund is worked or a statement is sent. On occasion the property owner actually estimated the correct amount so there is no further action necessary. TAD NCD is processed because of two primary reasons; one, it is a signed court order that is to be handled quickly and accurately. The second reason is the interest we may be required to pay. The Texas Property Tax Code requires all recalculation refunds (Agreed Judgments included) be issued within 60 days of the certified date. If an Agreed Judgment refund is not paid out in the allotted time frame the inter5 What this really points out is how critical each organization is to the entire property taxation process. Developing and maintaining working professional relationships between the Tarrant Appraisal District and Tax Assessor Collector’s office is the only way that together we can serve the taxpayers of Tarrant County efficiently and accurately. Most importantly is to be accountable for our Tarrant County taxpayer dollars. For example: Prime rate 4-1-2015 was 3.25% 3.25% + 2% = 5.25% 5.25% / 12= 0.4375per month Agreed Judgment refunds appear the same as all other recalculation refunds in the tax client. However, they require a totally separate processing than the regular recalculation refunds. All Agreed Judgment refunds have to be approved by the refund manager and the Tax Assessor-Collector. If the refund is above $1,000.00 it must also be approved by the County Auditor. Of course, not all Agreed Judgments result in a refund. Some require statements to be mailed, but all are handled by the refund department. For questions regarding Agreed Judgments or other property tax refunds please contact: Vivian Perez-Guajardo 817-884-1056 Kat Woldt 817-884-1081 Taxing News Volume 2, Issue 5 May 1, 2015 Motor Vehicle News Dorothy Starr, MV Director Web Dealer On October 21, 2014 the tax office started working with three of our franchised dealerships processing title transfers through Web Dealer, the newest system of the Texas Department of Motor Vehicles (TxDMV). At that time, they were only able to process new vehicles. In March 2015, TxDMV allowed the dealerships to process both new and used title transfers. Since March, we have added 24 dealers and processed 5,792 titles. The benefits for our dealers to process titles through web dealer are huge. No longer do our dealers need to call the tax office for fees when a customer has special plates to transfer. Web Dealer will figure the fees and do work for us. Web Dealer will also let the dealer know if they need a Vehicle Inspection Report and figure the fees for that as well. If a transaction needs to be returned to the dealer the transaction is returned electronically with typed notes of what is missing from the title transfer. The changeover from the laptop to Web Dealer is a huge benefit for the tax office as well, eliminating the need to update laptops. We are able to help and support our dealers more efficiently. Web Dealer has changed the way we all do business in a positive way. By Kelly Starks Motor Vehicle Manager II Fort Worth Star Telegram, 4/25/15 Photo courtesy of Tom Spencer: Tired of being blue? Renew Registration at Your Neighborhood Grocery Store We recently added a Kroger store to the list of neighborhood locations where you can purchase registration. The newest store issuing registration is located in North Richland Hills at 9150 N Tarrant Parkway. Visit our website for a full listing of all Kroger locations, as well as Fiesta, Carnival and Tom Thumb stores that issue stickers. Grocery stores have the ability to check for updated inspection information, but you should bring your Vehicle Inspection Report if you have it handy. Also, you need your registration renewal notice, proof of insurance, and ID. You can renew last month, current month and next month at these locations. They issue stickers only, and are not able to issue license plates or disabled placards. COMING SOON: Additional grocery store locations to add to our list of convenient locations to serve you better. Watch for updates on our website, social media, and the newsletter. 6 Pesky Mosquitoes!! Do You Know What To Do? Severe Weather Season is Here! Severe weather season can bring frightening storms, incredible damage and change lives in the blink of an eye. The best way to meet violent Texas weather is to be prepared in every way possible. KnoWhat2Do has a number of steps you can take to help each member of the family KnoWhat2Do when storms are coming, and when they hit. Visit www.knowhat2do.com for more information and details about how to create an emergency plan for your family. There is plenty of kid-friendly information on the website. Be prepared for the mosquitoe-borne West Nile virus in North Central Texas. There are several actions that you can take to help keep your family and pets safe from this disease. Drain standing water around your home. Mosquitoes use stagnant water to lay their eggs, so there is a potential breeding ground wherever still water is found. Apply insect repellent on exposed skin and clothing when you go outdoors. Products that contain deet, picaridin or oil of lemon eucalyptus will reduce your chance of attracting mosquitoes. Wear long sleeve shirts, pants and socks when outdoors. Avoid outdoor activity between dusk and dawn when mosquitoes are most active. Source: Knowhat2do.com 2014 Proclamation BY THE PRESIDENT OF THE UNITED STATES OF AMERICA A PROCLAMATION One of our Nation’s great strengths is the freedom we hold dear, including the freedom to exercise our faiths freely. For many Americans, prayer is an essential act of worship and a daily discipline. Today and every day, prayers will be said for comfort for those who mourn, healing for those who are sick, protection for those who are in harm’s way, and strength for those who lead. Today and every day, forgiveness and reconciliation will be sought through prayer. Across our country, Americans give thanks for our many blessings, including the freedom to pray as our consciences dictate. As we give thanks for our liberties, we must never forget those around the world, including Americans, who are being held or persecuted because of their convictions. Let us remember all prisoners of conscience today, whatever their faiths or beliefs and wherever they are held. Let us continue to take every action within our power to secure their release. And let us carry forward our Nation’s tradition of religious liberty, which protects Americans’ rights to pray and to practice our faiths as we see fit. The Congress, by Public Law 100-307, as amended, has called on the President to issue each year a proclamation designating the first Thursday in May as a “National Day of Prayer.” NOW, THEREFORE, I, BARACK OBAMA, President of the United States of America, by virtue of the authority vested in me by the Constitution and the laws of the United States, do hereby proclaim May 1, 2014, as a National Day of Prayer. I invite the citizens of our Nation to give thanks, in accordance with their own faiths and consciences, for our many freedoms and blessings, and I join all people of faith in asking for God’s continued guidance, mercy, and protection as we seek a more just world. IN WITNESS WHEREOF, I have hereunto set my hand this thirtieth day of April, in the year of our Lord two thousand fourteen, and of the Independence of the United States of America the two hundred and thirty-eighth. BARACK OBAMA ### 7 Volume 2, Issue 5 Taxing News May 1, 2015 A Look Back ……..by Ron Wright Jeff McLean and the End of Open Gambling Jeff McLean was a man on a mission. He had run for County Attorney of Tarrant County on the promise that he would clean up Hell’s Half Acre and end the plague of gambling in Fort Worth. He was making good on that promise when he was shot to death on March 22, 1907 on Main St. by a notorious gambler in what is still one of the most sensational crimes ever committed in Tarrant County. He died at the age of 36 in his wife’s blood-drenched arms, a martyr to the cause of law and order. Jefferson Davis McLean was born in 1870, the son of renown Texas Judge William Pinckney McLean and his wife Margaret Batte. The McLeans had relocated to Texas after the Civil War, settling first in Mt. Pleasant where Jeff was born. In addition to holding a judgeship, the elder McLean served in the U.S. Congress, the Texas Legislature, and was a member of the original Texas Railroad Commission. He was one of the most respected judges in Texas. McLean Middle School in Fort Worth is named in his honor. Jeff’s younger brother, “Wild Bill” McLean, would become one of the most distinguished trial lawyers in the state in the decades after his brother’s death. After the McLean family moved to Fort Worth in 1895, young Jeff became the assistant to County Attorney James Swayne. He proved to be an excellent prosecutor. When Swayne stepped down in 1904, McLean won election as County Attorney. He made open gambling in Fort Worth his chief issue in the campaign and vowed to not only prosecute the gamblers, but also the owners of the establishments. The latter threat raised the eyebrows of a number of leading citizens who owned property in Hell’s Half Acre. Fort Worth had always been torn between the blatant immorality of the Acre with its saloons, bordellos and gambling houses and the considerable revenue the city gained from having those businesses in the city. Consequently, politicians in the city paid mostly lip service to cleaning up the Acre. Gamblers, if arrested at all during periodic crackdowns, simply paid the fine and went right back to plying their trade. Jeff McLean, however, was a crusader. He did more that arrest and prosecute. He upped 8 the ante on the gambling houses. McLean knew that as bad as the saloons and brothels were, it was the gambling that caused most of the violence, often ending with a cold body in the morgue. He began raiding the gambling houses, arresting everybody caught gambling and confiscating all the winnings and the equipment, from poker chips to gaming tables! When McLean went on a raid, it was for keeps. It was McLean’s practice to lead the raids himself, often being the first to burst into a gambling room. It was also his practice to be accompanied by Sheriff’s deputies, not Fort Worth police, whom he suspected were on the payroll of gamblers and saloon-owners. McLean planned a series of raids in March, 1907 to coincide with the National Feeders and Breeders Show, the precursor to today’s Stock Show, when hundreds of visitors would be in town. The target on March 22, the last day of the show, was to be the gambling room upstairs above the Stag Saloon at 702 Main St. The gambler operating the establishment was Bill Thomason, known for his one arm and short fuse. A Look Back , continued Deputies arrived at approximately 5:00 pm and were loading wagons with gaming equipment when Thomason arrived on the scene. Outraged, he confronted McLean outside the saloon, pulled a .45 from his hip pocket and fired from only a few feet away. The bullet tore through the County Attorney’s larynx to his spine. Thomason disappeared into the alley behind the saloon. No doubt believing this raid would be as routine as others, McLean had brought his young wife of two years and his brother, Bill, along in the family buggy. They watched helplessly from across the street as several men picked McLean up and carried him to nearby R.A. Anderson’s drug store where he was laid on the floor. He died within minutes, cradled in his wife’s arms. Word quickly spread of the shooting. Police, Sheriff’s deputies, and citizens spread out to find Thomason. He was finally found in the lumberyard where a gunfight ensued, mortally wounding the gambler, but not before he mortally wounded railroad peace officer Hamil Scott who would die a few weeks later. The murder of Jeff McLean by a gambler in broad daylight stunned not only Fort Worth, but the state of Texas. News of the shooting spread quickly over the wires and was picked up by major newspapers as far away as the Washington Post. It galvanized the people of Texas against the gambling interests. The Texas Legislature was in session, and a significant number of its members were in Fort Worth for the stock show when the shooting occurred. They returned to Austin and, invoking the name of Jeff McLean, passed tough anti-gambling legislation, making it a felony and effectively ending open gambling in Texas. Texas newspapers decried the shooting, calling it “an assassination”, and declaring Jeff McLean a martyr. His funeral was reported to be the largest ever held in Fort Worth. In his short life, he had accomplished much. He accomplished even more in death. Tarrant County and Texas would never be the same. The days of open gambling were over. FWST 3/25/07 p8 FWST 2/16/16 p18 (Valuation of City Inventories) 9 Volume 2, Issue 5 Taxing News May 1, 2015 What’s Been Happening…. County Tax Assessor-Collector Ron Wright testified before the House Ways and Means Committee in Austin on April 21, 2015 Mr. Wright Goes to Austin In an effort to reduce costs and the inconvenience to taxpayers with small mineral accounts, Ron Wright testified before the House Ways and Means Committee in favor of HB-128, introduced by Tarrant County Representative Craig Goldman. The bill would expand the exemption from taxation on mineral accounts to a value of $2000. Current law exempts accounts with a value of $500 or less. Because of the tremendous gas drilling activity in our county which saw entire subdivisions leased for drilling, Tarrant has more very small value mineral accounts than any county in Texas. These small value accounts mean a great deal of work for very little revenue. Increasing the exemption amount would reduce the mineral account workload and reduce costs to the county in printing and postage without a great loss of revenue for the taxing entities in the county. Wright also visited with Tarrant County Representatives Stephanie Klick, Gio Capriglione, Jonathan Stickland, Tony Tinderholt, and Bill Zedler, as well as Senator Konni Burton. In addition to HB-128, they discussed HB-315, which Wright requested, to allow the national motto, In God We Trust, on Texas license plates as an option and bills being monitored by the Tax Assessor-Collector Association of Texas. Ron Wright, left, pictured here with Rep. Bill Zedler Mission Statement We will serve the citizens of Tarrant County with pride, courtesy, respect, and determination. We will achieve excellence in what we do by providing accurate, efficient, and timely service consistent with the laws of the State of Texas and the highest ethical standard. 10 What’s Been Happening…. Printing Property Tax Statements Shelley Hyde and Marietta Judge with the printing company, NDSI, met with Property Tax Assessment Manager, Jeff Hodges, and other property tax staff on Wednesday, April 29, to discuss printing for our tax statements that will go out in October. This company printed over a million statements last year. This year, we may top 1,200,000 according to Hodges. DID YOU KNOW? The US Interstate system requires that one mile in every five must be straight. These straight sections are usable as airstrips in times of war or other emergencies. http://www.fhwa.dot.gov/interstate/ Ron Wright is pictured here with Marietta Judge, Account Manager, and Shelley Hyde, Owner, NDSI. Property Tax Supervisors Meet at Cheesecake Factory Pictured left to right are property tax supervisors: Joe Abrego, Tiffany Eubanks, Andree Johnson, Amelia Rice, Dana Roe, Donna Fenton, Katharine Woldt, and Judy Burgess. Pictured left to right: Mark Butler, Jim Pritchard and Danny Nichols; Three of many who showed up in support of our own Misty Dixon, diagnosed with Stage 4 melanoma in 2014. Tax Assessor-Collector Ron Wright and Chief Deputy Tom Spencer contributed toward one of the hole sponsorships. The Property Tax Supervisors started meeting on a regular basis this past year. Donna Fenton suggested making it a working lunch, and it was a big hit! They plan to meet at a different restaurant at least every other month. Their agenda includes discussing the usual orders of business, upcoming changes, personnel issues, problems that may be occurring and how these problems affect each area, and they share ideas, etc. One of the best things that has come out of these luncheons is the opportunity to get to know one another on a more personal level which they feel has strengthened their bond as a business team. Contributed by Andree Johnson 11 Volume 2, Issue 5 Taxing News May 1, 2015 What’s Been Happening…. Auto Agent Presentation Linda Baggett from Wichita County was joined by her Chief Deputy Clay Glasgow and Michelle Torres (not pictured here) in a visit to Tarrant County on April 29. They received a warm welcome from Morris Booth who handles VIT collections, among other duties. He presented an Auto Agent presentation to the team from Wichita County, where they had an opportunity to get a close up look at our Special Inventory Tax Operations. Linda Baggett, Wichita County Assistant Property Tax Supervisor, and Morris Booth, Tarrant County Special Collections Manager. LifeGift Second Chance Run As an organ recipient, Commissioner Fickes has great appreciation for those who are organ donors, he considers their families as heroes. Commissioner Fickes was able to have a new lease on life after he received the vital organ needed for his survival from the difficult decision of one's family. The LifeGift 2nd Chance 5K & 1 Mile Fun Run/Walk helps bring awareness and raise money for LifeGift, a not-for-profit procurement organization that recovers organs and tissue for individuals needing transplants in 109 Texas counties. Pictured above: Ron Wright with Jeff Law, Chief Appraiser at Tarrant Appraisal District, Dallas County staff and Michelle French, TAC Denton County and members of her staff on April 7, 2015 to discuss the new Aumentum computer system put in place by TAD in October 2014. Our Vision: For Team Fickes Information, call 817-581-3600. We are a professional team of positive and dedicated individuals who serve with integrity, tenacity, and compassion in an innovative and inclusive environment. 12 What’s Been Happening…. Courthouse Tour April 10, 2015 Get Ready, Get Set, Go: First Stop, Water Trough on the courthouse lawn. Kameisha Williams, Katy Kheao, Donna Davis, Taylor Minter and Billy O’Dell prepare for their traditional courthouse tour, led by Ron Wright. Inside the normally very quiet Law Library. Last Stop: Inside the 1895 Museum...always a favorite. Taking note of the notable men whose pictures line the walls. A short walk across the street takes everyone to the patio of Tarrant County College. All done here! Front steps of courthouse. 13 Billy O’Dell makes it to the top of the stairs on the TCC campus. Taxing News Volume 2, Issue 5 May 1, 2015 What’s Been Happening…. Welcome New Motor Vehicle Employees Jaymee Alcox Rosalinda Bedford, Part-time Liliana Covarrubias, Part-time Cathryn Warner Markeysha Richardson, Part-time Donna Davis, Part-time The Leadership Development Series Continues with Diversity & Emotional Intelligence Training on April 22 and 23, 2015 Jeanette Johnson discussing objectives of training with Ron Wright Motor Vehicle Managers and Supervisors Mr. Guess addresses motor vehicle staff one on one Property tax and Quality Assurance staff Motor Vehicle Directors, Managers and Supervisors participated in diversity and emotional management training provided by James Bird Guess. The training was coordinated through Jeanette Johnson, Organizational Development Officer with Tarrant County’s Human Resource Department. Mr. Guess presented information on how to use emotional intelligence, recognize and understand bias, and how to respond vs. react to situations. This is part of a series of courses offered to Directors and Managers this year, and all supervisors were invited to this one because the subject matter is so important and relative to those in management. 14 "Our attitude towards others determines their attitude towards us. " Earl Nightingale, Author and Motivational Speaker Customer service is not a department, it’s everyone’s job. Katie, Mansfield: “Katy was amazing! She was patient and professional with my complicated matter...She is a true asset!” Michael, Southlake: “My experience was the best I have had in any government office…” Gloria, Poly: “Best DMV ever!!” Yessica, Poly: “ ….courteous and knowledgeable, professional and efficient!” Sandy, NW: “Sandy was very helpful and pleasant to work with.” Prince & Ingrid, SW: “Both were highly competent and friendly.” Congratulations to this employee who will be recognized in Commissioners Court in Tina Horton - 15 years Camryn Robbins ........................ 3 Lalania Gaines ........................... 7 Fengyu Hong ............................. 3 Kim Jayme ................................. 8 Kameisha Williams ................... 3 Theresa Steele............................ 8 Julia Kelly.................................. 20 Danny Nichols ........................... 7 Jan Phillips ................................ 9 Carmen Holloway ...................... 21 Marcy Hubbard.......................... 5 Karina Villalba .......................... 10 Joan Coulter ............................... 23 Kat Woldt .................................. 6 Amelia Rice ............................... 13 15 Taxing News Volume 2, Issue 5 Tarrant County Tax Office Locations Hours: Monday—Friday 8:00 am—5:00 pm May 1, 2015 CONTACT US Main Office Building 100 East Weatherford St. Fort Worth, TX 76196 Phone: 817-884-1100 Northwest 6713 Telephone Rd. Rm. 101 Lake Worth, TX 76135 Phone: 817-238-4435 Arlington 700 E. Abram St. Arlington, TX 76010 Phone: 817-548-3935 Poly 3212 Miller Ave. Fort Worth, TX 76105 Phone: 817-531-5635 Mansfield 1100 E. Broad St. Mansfield, TX 76063 Phone: 817-473-5127 Southlake 1400 Main St. Suite 110 Southlake TX 76092 Phone: 817-481-8141 Northeast 645 E. Grapevine Highway Hurst, TX 76054 Phone: 817-581-3635 Southwest 6551 Granbury Rd Fort Worth, TX 76133 Phone: 817-370-4535 817-884-1100 Email Property Tax Department at: [email protected] Email Motor Vehicle Department at: [email protected] Questions about the newsletter may be directed to Vickie Doane at [email protected] Visit our website at: www.tarrantcounty.com Registration renewals may be purchased at your local Carnival, Fiesta, Kroger, and Tom Thumb stores in Bedford, Hurst, Keller, Mansfield, Southlake, Arlington, Grapevine, and Fort Worth. Check our website for a list of locations at www.tarrantcounty.com. Be sure to bring your renewal notice, proof of insurance and an acceptable form of ID such as a Texas Driver’s License or ID card. Email [email protected] to subscribe to our monthly newsletter distribution list. 16