Protecting our customers - Direct Line Group
Transcription
Protecting our customers - Direct Line Group
Group at a glance Protecting our customers We have multiple brands, products and distribution channels. Each enables our customers to choose the right cover to protect their cars, homes, holidays, businesses and pets. Our brands Direct Line has maintained the heritage of its brand in the UK by selling products direct to customers by phone and internet only. We target customers with a high brand affinity, focusing on a quick and straightforward customer experience. www.directline.com Direct Line for Business is an extension of the Direct Line brand. It is our direct commercial insurance brand for small businesses in the UK that have straightforward commercial insurance requirements. www.directlineforbusiness.co.uk Green Flag is our roadside rescue and recovery product, which is sold both as a standalone service and an additional optional product alongside motor insurance. www.greenflag.com NIG is our specialist commercial insurance brand, focused on small and medium-sized enterprises (“SMEs”) in the UK. We sell our products through brokers, including an in-house intermediary that arranges RBS and NatWest commercial insurance1. www.nig.com Churchill is a household name with products marketed in the UK by phone and internet, including by price comparison websites (“PCWs”). We target customers with a high brand affinity and that value the need for support. Brand Partners is the business-to-business arm of the Group. We specialise in providing personal lines insurance, and roadside rescue and recovery products to some of the UK’s well-known brands. www.churchill.com www.brand-partners.co.uk Privilege targets customers who mainly buy through PCWs. We focus on providing a quick customer experience at the best price. www.privilege.com Note: 1. The Royal Bank of Scotland Group plc, including National Westminster Bank plc. 6 Direct Line Group Annual Report & Accounts 2014 Strategic report Our divisions Personal Motor We are Britain’s leading personal motor insurer, with a 13.1% share of in-force policies1, mainly represented through our highly recognised brands, Direct Line, Churchill and Privilege, and through partners. We insure around one in seven cars on the road, representing 3.7 million in-force policies. Home We are one of Britain’s leading home insurers, with a 16.7% share of in-force policies1. We reach our customers by selling home insurance products through our brands Direct Line, Churchill and Privilege as well as through our partners Sainsbury’s Bank, RBS, NatWest, Nationwide Building Society and Prudential. £1 ,342.0m Gross written premium £898.6 m Gross written premium 3,672 In-force policies (thousands) 96.2 % £297 .1m Combined operating ratio Operating profit For more information, see page 36 92.7 % £1 13.9m Combined operating ratio Operating profit For more information, see page 37 Rescue and other personal lines We are one of the leading providers of rescue and other personal lines insurance in the UK2,3 with 8,592 thousand in-force policies. This includes providing roadside assistance and recovery for customers through Green Flag, the UK’s third-largest roadside recovery provider2. We also offer customers protection for their pets and holidays and we are the third largest insurer in the UK for these insurance products3. Commercial £371 .8m Gross written premium £487 .0 m Gross written premium 8,592 In-force policies (thousands) 92.0 % £48.0 m Combined operating ratio Operating profit For more information, see page 38 3,526 In-force policies (thousands) We protect small and medium-sized enterprises through our own brands, NIG, Direct Line for Business and Churchill, plus RBS and NatWest. NIG sells its products exclusively through independent brokers operating across the UK. Direct Line for Business provides business, van and landlord insurance products. Churchill sells van insurance direct and via PCWs. 611 In-force policies (thousands) 98.8 % £47 .0m Combined operating ratio Operating profit For more information, see page 39 Our performance – ongoing operations 4 Gross written premium4 (%) Contribution to operating profit4 (%) Motor 43.3 Motor 58.7 Home 29.0 Home 22.5 Rescue and other personal lines 12.0 Rescue and other personal lines 9.5 Commercial 15.7 Commercial 9.3 Notes: 1. Ranked by total in-force policies in the motor and home markets, including partner brands: RBS, NatWest, Nationwide and Prudential © GfK NOP Financial Research Survey (FRS) 6 months ending December 2014, 12,973 adults interviewed for motor insurance and 12,181 for home insurance. 2. Mintel Vehicle Recovery – UK, September 2014 3. Mintel Pet Insurance – UK, August 2014 and Mintel Travel Insurance – UK, February 2014 4. See note 2 on page 4 www.directlinegroup.com 7