Unified Communications - Avaya

APSS - Unified Communications Curriculum and Credential Updates
Overview
Avaya Learning is pleased to introduce updated curriculum and a new Online Test for the
APSS – Unified Communications credential in June 2015.
Curriculum Updates
The following curriculum associated with the APSS - Unified Communications credential is
available now. Additional training offers will be announced in subsequent articles through
June.

2U00270W – Selling Avaya Unified Communications Clients Components Course: In
this course, you will be introduced to the Avaya Unified Communications Clients including:
Avaya Communicator for Android, Windows, iPhone, iPad, and for Microsoft Lync 6.4,
(formerly Avaya Client Applications or ACA). Avaya VDI Communicator, while not part of
the Avaya Communicator Client Portfolio, is also covered in this course. This course will
cover the features and benefits for each, and explore the target customers and industries;
discuss the value proposition; it will also examine competitors in the Unified Client space;
and it will cover how to counter customer objections to our UC Clients.

2U00280W - Avaya UC Messaging Heritage Components Course: This course provides
a high-level overview of Avaya UC Messaging Heritage Components. This course looks at
functionality, capabilities, and business values of the various components that make up the
of Avaya UC Heritage Messaging solutions, the challenges they solve, and identifies target
customers and industries.
Slip sheets augment existing web-based training with corrected, new or other information
about products and business solutions. The following slip sheets are now available or coming
soon for the Unified Communications Sales curriculum:

S8300 Slip sheet: This document contains information about the added features for the
S8300E Embedded Server to be aligned with the existing 2U00149O Avaya Unified
Communications - Core Components course.

Avaya Engagement Assistant Snap-in Application Slip Sheet: This document contains
information about the added features for Collaboration Environment Snap-ins to be aligned
with the existing 2U00200O Selling Avaya Collaboration Environment Learning Bytes and
3U00200O Designing Avaya Aura® Collaboration Environment courses.

Avaya Call Park and Page Snap-in Application Slip Sheet: This document contains
information about the added features for Collaboration Environment Snap-ins to be aligned
with the existing 2U00200O Selling Avaya Collaboration Environment Learning Bytes and
3U00200O Designing Avaya Aura® Collaboration Environment courses.
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© 2015 Avaya, Inc. all rights reserved.
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Credential Transition Plans
The APSS - Unified Communications credential validates that the candidate has a basic-tointermediary level of knowledge to sell Unified Communications products and customer
focused solutions.
With the release of the updated curriculum, Avaya Learning releases the APSS Unified
Communications Online Tests (#4400T and 4400TCHS) on 27 June 2015 through the
Avaya Learning Center, www.avaya-learning.com.
Test Code
4400T
4400TCHS
Title
APSS Unified Communications Online Test
(English)
APSS Unified Communications Online Test
(Chinese)
Duration
Availability Date
1 hr
27 June 2015
1 hr
27 June 2015
In conjunction with the new training and Online Test for the APSS - Unified Communications
credential, the following Online Tests retire.
Test Code
2U00210A
2U00211A
Title
APSS Unified Communications Online Test
(English)
APSS Unified Communications Online Test
(Chinese)
Duration
Retirement Date
1 hr
27 June 2015
1 hr
27 June 2015
Students who have completed training, but have not yet completed Online Test #2U00210A or
#2U00211A will need to do so prior to 27 June 2015.
Individuals holding the APSS – Unified Communications credential today will continue to hold
this credential until the expiration date reflected on their credential record in the Avaya
Credential Management System (CMS).
To renew their credential, existing credential holders may complete either of the new APSS
Unified Communications Online Tests (#4400T or 4400TCHS) once released but prior to the
expiration date reflected on their credential record in the Avaya Credential Management
System (CMS).
Starting 180 days prior to the individual expiration date reflected on the students credential
transcript, a Credential Expiration Warning will be sent to the email on record of the Credential
Account.
Visit the APSS - Unified Communications (APSS - 1100) credential curriculum map on the
Avaya Learning Center, www.avaya-learning.com, for full details and to register for the
refreshed curriculum and new Online Tests.
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© 2015 Avaya, Inc. all rights reserved.
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Channel Partner Note
Avaya Connect Partners should review the Avaya Solutions Authorization Policy Guide
published on the Partner Portal for details on Avaya Sales Authorization requirements
associated with Avaya’s Unified Communications Solutions.
Questions?
Avaya Learning Help Desk:
North America: +1 866-Avaya-54 (+1 866-282-9254)
Outside North America: Regional Local Number Listing
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© 2015 Avaya, Inc. all rights reserved.
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