View - Axentel
Transcription
View - Axentel
Case Study Axentel provides consulting services, hardware and hardware support to large IT Service Integrator (SI). Overview The Need Provide new hardware with short lead times, hardware maintenance for EOL equipment and consulting services on HP and IBM server systems. The Solution Axentel: One-stop-shop for Malaysian S.I. Our customer is a very large and well-known technology service Integrator in Malaysia with additional offices overseas. Managing multiple projects, service contracts and hardware & software procurement is a daily routine for most SI’s. But even SI’s cannot do everything themselves. Sometimes projects require some out-of-the-box strategy and planning when customers have requests that don’t fit into the OEM mold. In some cases, customers want to continue to use their legacy hardware and EOL equipment in some portions of their network. Of course, OEM’s will try to force an upgrade but an SI, Copyright © 2015. All Rights Reserved. Axentel Technologies Ltd. Asses the current server environment and advise accordingly, procure hardware at a competitive price point while also delivering in a timely manner and create an Axencare agreement which covers legacy system and provides SLA’s to meet customers requirements The Benefits • Continuity of service • Project completed ontime and under budget • Legacy Systems covered • Servers optimized Case Study although they mostly sell new equipment, will try to accommodate their customers as best as possible. As an SI, they are bound by certain OEM rules and regulations. But a third-party provider such as Axentel Technologies has freedom to operate outside of the OEM guidelines and this is why they approached us. The Axentel Value Proposition Axentel Technologies is able to extend the lifespan of any legacy system or EOL hardware product by offering continued support long after the OEM declares it obsolete. While many companies choose to refresh their equipment at this EOL stage, more and more companies are realizing the value of their IT assets and looking for solutions that will help them maintain it as long as it performing optimally. Our Challenge Axentel was tasked with providing Cisco networking equipment, consulting services for the server side and hardware support for EOL equipment which is running in their customers environment. Also, time was an issue so lengthy lead times were not an option. A strategy was quickly developed to provide: New Cisco Routing & Switching Hardware 1-year ROR warranty on all equipment Consulting Service on HP/IBM Servers AxenCare Single Governance Contract for Cisco Legacy System Exemplary customer service Copyright © 2015. All Rights Reserved. Axentel Technologies Ltd. “Axentel is a long time partner…in the area of procurement and network solutions…I would not hesitate to commend their efforts in providing support that ensures customer satisfaction“ -Senior Manager Case Study Axentel immediately provided consulting on their customers IBM and HP server issues and helped to optimize their systems. The hardware was procured with short lead times and their Cisco legacy system was placed under an AxenCare agreement and now their customer has a solid asset management plan in place and the security of a 24/7 break-fix contract in case of hardware or software failure. A win-win for all parties involved. Business Outcome To accommodate their customers hardware and maintenance requirements, our customer approached us to manage a project that was outside of the OEM regulatory framework that they must abide by. By doing so, they have effective maintained an important relationship with their customer while providing first class service by utilizing Axentels expertise and manpower. Their customer is extremely satisfied and Axentel has solidified their position as a valued IT service partner. Copyright © 2015. All Rights Reserved. Axentel Technologies Ltd.