Unified Development Services - Charlotte Chamber of Commerce

Unified Development Services
Building Development Planning, Permitting and Inspections
The City of Charlotte and Mecklenburg County recognize there are opportunities to enhance services and
improve collaboration to provide more seamless service delivery as it relates to the building development
planning, permitting and inspection process. As a result, the City and County jointly contracted with
consultants to gather input from customers and conduct an independent review of current procedures
and processes, their effectiveness and efficiencies and to identify opportunities for improvement that
could further customer service and optimize service delivery.
As part of the independent review, the consultants identified primary themes describing current issues
and the desired future vision and then translated these into a series a recommendations. City/County staff
formed a Unified Development Services Committee to oversee implementation until, as recommended,
a “unified” governance structure is in place. Four work teams were established to advance prioritized
efforts and to facilitate continuous improvement.
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Unified Development
Services Committee
Governance
Team
Customer Alignment
Team
Organizational Culture
Team
Immediate Improvements
Team
Unified Development Services Committee
Co-Chairs:
 Leslie Johnson, Assistant County Manager
 Ann Wall, Assistant City Manager
Members:
 Dave Canaan – Director, LUESA - Storm Water (County)
 Ebenezer Gujjarlapudi - Land Use & Environmental Services Agency Director (County)
 Laura Harmon - Assistant Director, Planning (City)
 Sophia Hollingsworth - Customer Service Center Manager, LUESA- Code Enforcement (County)
 Nan Peterson - Customer Service and Permitting Manager – Engineering Land Development (City)
 Dave Weekly - Engineering Division Manager – Land Development (City)
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Governance Team


Leslie Johnson, Assistant County Manager
Ann Wall, Assistant City Manager
Customer Alignment – Co-Location Team (only)
Co-Chairs:
 Ebenezer Gujjarlapudi, Land Use & Environmental Services Agency Director (County)
 Laura Harmon, Assistant Planning Director (City)
Members:
 Jim Bartl – Director, LUESA - Code Enforcement (County)
 Patrick Granson - Deputy Director, Plan Review, LUESA - Code Enforcement (County)
 Laura Harmon - Assistant Director, Planning (City)
 Sophia Hollingsworth - Customer Service Center Manager, LUESA- Code Enforcement (County)
 Rob Kinniburgh - Deputy Fire Chief, Charlotte Fire Department (City)
 Ben Krise - Neighborhood &Business Services Division Manager, Code Enforcement (City)
 Dennis LaCaria - Sr. Assistant to the County Manager, County Manager’s Office (County)
 Kam Merrell - Plans Reviewer, Land Development (City)
 Nan Peterson - Customer Service and Permitting Manager - Engineering Land Development (City)
 Jane Taillon - Neighborhood &Business Services Operations Manager, Code Enforcement (City)
 Dave Weekly - Engineering Division Manager - Land Development (City)
 Carl Wilson - Chief Engineer, Charlotte Water (City)
Project Management Support:
 Bill Battaile - Project Manager, Business Process Management (County)
 Lou Fabian - Program Manager, Business Process Management (County)
 Sheila Carpenter - Program Manager, Business Process Management (County)
Organizational Culture Team
Co-Chairs:
 Sophia Hollingsworth - Customer Service Center Manager, LUESA- Code Enforcement (County)
 Nan Peterson, Customer Service and Permitting Manager – Engineering Land Development (City)
Members:
 TBD (City/County staff)
Immediate Process & Technology Improvements Team
Co-Chairs:
 Dave Canaan –Director, LUESA - Storm Water (County)
 Dave Weekly, Engineering Division Manager – Land Development
Members:
 Jim Bartl - Director, LUESA - Code Enforcement (County)
 Tom Ferguson - Program Manager - Land Development (City)
 Gene Morton - Deputy Director, Inspections, LUESA - Code Enforcement (County)
 Patrick Granson - Deputy Director, Plan Review, LUESA - Code Enforcement (County)
 Nan Peterson, Customer Service and Permitting Manager – Engineering Land Development (City)
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