Membership Representative

 Job TTitle: Welcom
me Center Representative FLSA Status: Non Exempt Repo
orts to: Membership Direcctor POSITON SUMMA
ARY: Emplloyee deliverss excellent cu
ustomer service to all mem
mbers, guests and program
m participantss. Responds tto member and gguest needs, promotes me
emberships and programs,, and maintaiins cleanlinesss and organizzation of the lobby area. ESSENTIAL FUNCT
TIONS: 1
1. Must be aat least 16 yeaars of age. 2
2. Provides e
excellent servvice to memb
bers, guests, aand program participants iin the Y and o
on the phone, contributing
g to membe
er retention. 3
3. Conduct interviews and /or tours re
esponsive to tthe needs of prospective m
members; sellls membersh
hips. 4
4. Builds relaationships with members; helps memb
bers connect w
with one anotther and the YMCA. 5
5. Handles aand resolves m
membership cconcerns and
d informs supeervisor of unu
ons or unresolved issues.
usual situatio
6
6. Applies all YMCA policiies dealing with member sservices. 7
7. May hand
d out locker &
& elevator keyys, towels, baasketballs andd racquetball equipment. 8
8. Know and
d follow opening and closin
ng procedure
es establishedd for the YMC
CA Facility. 9
9. Security o
of the facility, verifying me
emberships. 1
10. Receiptingg process followed accurately and time
ely. 1
11. The positiion requires ccontinuous orr repetitive arrm‐hand movvements and the ability to sit and stand
d. 1
12. Learn job‐‐related respo
onsibilities prrimarily throu
ugh oral instruuction and ob
bservation wh
hich takes plaace mainly in an on‐the
e‐job training setting. 1
13. Responsib
ble for securin
ng a qualified
d sub if neede
ed. CEMENT: Acccepts and dem
monstrates th
he Y’s values. Demonstrates a desire to
o serve otherss and fulfill MISSSION ADVANC
comm
munity needss. Recruits vo
olunteers and builds effecttive, supportivve working reelationships w
with them. Su
upports fund‐
raisin
ng. COLLLABORATION:: Works effecctively with people of diffe
erent backgroounds, abilitiees, opinions, aand perceptio
ons. Builds rapport and relate
es well to oth
hers. Seeks firrst to understtand the otheer person’s po
oint of view, and remains calm in nding and meaning; speakss and writes eeffectively. TTakes initiativee to assist in challenging situations. Listen ffor understan
deveeloping otherss. OPER
RATIONAL EFFFECTIVENESS: Makes soun
nd judgmentss, and transfeers learning frrom one situaation to anoth
her. Embrraces new approaches and
d discovers ideas to create
e a better mem
mber experieence. Establisshes goals, claarifies tasks, plans work and actively participates in meetings. Reports all financial irregularities immediately to Supervisor. Strives to meet or exceed goals and deliver a high‐value experience for members. PERSONAL GROWTH: Pursues self‐development that enhances job performance. Demonstrates an openness to change, and seeks opportunities in the change process. Accurately assesses personal feelings, strengths and limitations and how they impact relationships. Has the functional and technical knowledge and skills required to perform well; uses best practices and demonstrates up‐to‐date knowledge and skills in technology. QUALIFICATIONS: 1. Certifications required within 90 days of hire: CPR/AED, and First Aid 2. Excellent interpersonal and problem solving skills. 3. Ability to relate effectively to diverse groups of people from all social and economic segments of the community. 4. Previous customer service, sales or related experience. 5. Basic knowledge of computers. Date:______________________________ Signature: _______________________________________________