OTCS Remote Demo

OTCS Remote Demo
The aim of this remote demo is to show:

How a customer can call the contact center through different media

How an agent answers interactions with the customer

How the supervisor manages and monitors the OTCS contact center
For that, you will have to remotely connect to 3 PCs:

One stands for the customer who wants to contact a company (Media House) contact center

The second is the OTCS contact center agent

The third is the OTCS supervisor which may also be used as an OTCS agent
For this connection, you will only need to use Microsoft Remote Desktop Client (embedded on Microsoft
Windows ® distributions: XP, 7 & 8) on one or several PCs
First of all go to the eDemo OTCS website: http://edemo.al-mydemo.com/?page_id=462
Enter your first name, last name, E-mail address and your phone number. Then you need to select one
date for testing the demo and another for the demo itself. You may select the morning, the afternoon
or the whole day. Be careful when the date is in green it means it's already reserved to someone else,
but please check if it's in the morning or the afternoon by clicking on the green squares. You may
reserve in the morning if it's booked in the afternoon and the same thing in return.
The 2 last questions are to make sure you're a human. To finalize your request click on “Submit”.
When it's all done you will have a message in green at the top of your page.
An E-mail is then sent to eDemo team for approval. You will also receive an email explaining you than
your request is currently pending to an administrator approval
Once your request is approved, you will receive another E-mail to say that your OTCS remote demo
account has been created, you will receive a second email with your credentials:
• Remote Desktop Gateway
• Server : dmz38-rdpgw-otcs.al-mydemo.com
• Your personal RDP login : OTCS\YOUR PERSONAL LOGIN
• Your personal RDP password : YOUR PERSONAL PASSWORD
• Agent
• IP address : 192.168.152.100
• Login : Nelly.Pfeifer
• Password : Aludemo2012!
• Supervisory
• IP address : 192.168.152.101
• Login : Lucy.Moretti
• Password : Aludemo2012!
• Customer
• IP address : 192.168.152.102
• Login : Joke.Challan
• Password : Aludemo2012!
In the mail you'll have 3 attached documents. Clicking on one of them will connect you to the Remote
Desktop Gateway : log yourself with your RDP login and your personal RDP password. You can then enter
the agent, supervisor or customer login and password according to the RDP file you've selected.
Everytime you need to connect yourself to the agent account, the supervisor account or the customer account you
will have to log yourself with the RDP gateway.
First connection with your RDP
login/password
Agent
Supervisor
Customer
Enjoy OTCS !!!
End of document
Second connection with the
Agent/Supervisor/Customer login /
password