CARD Bingo

Plug & Play Reconciliation Solutions
Maximizing agility, productivity & competitiveness for Banks
A Case study from National Bank of Egypt (www.nbe.com.eg)
The reconciliation
backbone of
Operationally Mature
ATM Networks
ATM Bingo, which is part
of eVision’s Bingo Suite®
of Financial Applications,
is a well integrated
platform that performs
end-to-end reconciliation
of electronic transactions
between host, switch,
interchanges and
electronic journal logs
NBE’s experience
with ATM Bingo
National Bank of Egypt, is Egypt’s premier financial institution
with a century old history of fuelling Egypt’s growth and strong
presence in the global financial landscape
A critical element of NBE’s expansion plans within Egypt included
ATMs as a vehicle to achieve higher market penetration and
customer acquisition
This case study looks at how NBE was able to overcome critical
bottlenecks associated with manual reconciliation of ATM
transactions using eVision’s ATM Bingo reconciliation platform which proved a springboard for its rapid expansion plans
The rapid expansion of ATM’s and self-serviced outlets – to enable
market penetration and customer acquisition - has led to tremendous
pressure on operations teams. Sustaining the reconciliation of high
volume, multi-location transaction data – including cash
replenishments, withdrawals, deposits, transfers etc, is now requiring
large back-office resources and hazardous high risks
Optimal utilization of float cash
Large volumes of float cash, in the ATM replenishment cycle - An
invisible cost with significant bearing on bank profitability
Says Mr.Kamal Refaat,
GM, Distribution
Channels, NBE
“ATM Bingo has been a
strong pillar enabling
NBE’s Egypt-wide ATM
expansion plans from 450
to a four-fold increase.
Today, the back-office
team size managing the
centralized reconciliation,
process has been
reduced from 450 to just
10, who now manage a
four times higher number
of ATM’s.
ATM Bingo has helped us
realize significant
productivity
enhancements and cost
savings”
.
Back office team for manual processing
Manual processing of voluminous data required a large back office
deployment – a significant cost center
Roadblock to ATM expansion needs
Large back-office team size for reconciliations hinders ATM expansion
Customer Dissatisfaction on response time
High service response time for customer complaints and exceptions
handling - leading to customer dissatisfaction
Risk Exposure
Significantly higher risk exposure arising from manual processing
Operational Challenges faced by NBE
Reactive response to customer complaints
Resolution of customer complaints and exceptions took more than 10 days
No unified, centralized ATM management system – Individual branches
handled the ATM clusters
A large 350+ employees managing the entire reconciliation and
replenishment process – requiring the logistics of a separate business unit
and cost center
Operational Benefits realized by NBE from ATM Bingo
How it Works
ATM Bingo solution
automates a 3 legged
reconciliation process
through
-
-
matching ATM
Journals against
ATM Switch
transactions on
one hand;
ATM Switch
transactions
against ATM Host
transactions on
the other hand.
Scalability - Number of ATMs increased from 450 to 1895. Reduction in
back-office team size from 450 to just 10 – managing a four-fold increase
in ATM network
Centralized reconciliation with minimal manual intervention
Value Added work - Freeing back-office resources for more valueadded work.
Proactive exception handling and resolution, before customer
complaint originates
Seamless compatibility with ATM cards issuing process
Compatibility - The software is compliant with PCI DSS regulations

Long Term Benefits
Productivity enhancement - elimination of manual tracking. Focusing
resources only for managing exceptions
Operational Risk reduction resulting from higher accuracy of
automated processes.
The Bingo Suite ®
The Bingo Suite® is a
portfolio of
reconciliation software
solutions that helps
financial institutions
better manage the
reconciliation activities
that support their core
business while reducing
cost and risk. The
Bingo Suite ® manages
transaction matching,
exceptions for
institutions regardless
of size, processes, or
lines of business.
For more information
on how to achieve
significant productivity
enhancements and cost
savings, please send us
an email to
Allows unhindered expansion of ATM network in line with business
plan,
Optimized utilization of ATM float cash under circulation.
Proactive dispute resolution and shortened response time to
customers resulting in higher customer trust and retention.
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

Incisive analytics for business critical decision making
What Next! – Addressing Card Transaction
Reconciliation Challenges for NBE
Today eVision has deployed the CARD Bingo at NBE to reconcile
transactions done on all payment networks including the Egyptian
National Switch 123, Visa, MasterCard, Euro Pay, among others. The
bank is preparing for a very aggressive plan to penetrate the prepaid
and mobile payment space and Card Bingo engine is there to make
this possible!
Card Bingo fully automates the NBE back office card operation from
loading the network files, to validating and reconciling the
transactions, and availing investigative tools to solve all disputes
within 24hours; including managing reversals on the general ledger
accounts.
About eVision
eVision is an emerging leader in IT powered reconciliation products
[email protected]
for the financial services industry. It’s Bingo Suite® of Financial
Applications are helping financial institutions enhance their
competitive advantage through high degrees of data integrity,
operational efficiency and risk mitigation - essential ingredients for a
faster, transparent and more accurate financial close