PDF - Flip the Clinic
Transcription
PDF - Flip the Clinic
Framing the Flip: Zeroing in on an idea A Flip is an idea that fundamentally shifts something about the patient-clinician encounter—a process, an interaction, a technology—so that it works better for patients, clinicians, or both. It’s something that is explainable and shareable. With community feedback and testing, a Flip is an idea that will grow, increasing effectiveness and impact over time. A Flip starts when you respond to the question: APPROACHES FOR DESIGNING A FLIP QUESTIONS TO GUIDE YOUR WORK TOOLS TO HELP THE DESIGN PROCESS Insight: something new or different in the way you’re thinking about addressing the pinch point. These new insights help us understand a Flip’s purpose or possibility. An insight could be an image, answer, dream, or single word that moves us. Describe the insight that led to your Flip. The Iceberg Model can help you explore patterns related to a problem, the structures supporting those patterns, and finally, the ingrained thinking that creates those structures. Purpose: why a Flip is needed. What is a pinch point in the health care encounter that you seek to address? Use these design tips to develop your Flip. Treat them like suggested ingredients in a recipe; use them in whatever order is most helpful to you. Your design work doesn’t have to be linear - start with what you’ve got and design out from there. Keep your thinking visible by writing, drawing, sketching your responses in the following conversation guide. Deconstruction: the discrete components of your overarching goal—the systems, steps, habits, and processes that need to change. ZERO IN DOWN HERE! Resources: • FTC Tool Kit - fliptheclinic.org/tools • Andrew Levitt. The Inner Studio: A Designer’s Guide to the Resources of the Psyche • Dietrich Dorner. The Logic of Failure: Recognizing and Avoiding Error in Complex Situations • The Point People. Keywords: Building a Language of Systems Change: http://thepointpeople.com/publications/ • Creativity: How Constraints Drive Genius - http://www.forbes.comsites/groupthink/2013/07/12/creativity-how-constraints-drive-genius/ Version 1.0 March 2015 Support Provided by: • What does this insight reveal about a possible hypothesis? • How does the insight change the way you’d previously viewed the pinch point? • How do your ideas connect with the ideas of the others you’re working with? Explain why it’s important to address this pinch point. • What goal would be met by addressing this pinch point? • What five things could be done to transform this pinch point? (Be creative) Break down your goal into clear and distinct elements. • What are the smaller, supporting goals of your idea? Ex: If making a library more user-friendly is the main goal, improving book check out, accessibility to computer stations, and seating options are the supporting goals. • How might these supporting goals turn into Flips?” Journaling can help draw you closer to the purpose behind the idea. The Peer Input Process can give you valuable feedback, helping you to identify what parts of your idea resonate, so you can make it stronger. Designing the Flip: Strengthening an idea through iteration Connecting the Flip: Working together to improve an idea APPROACHES FOR DESIGNING A FLIP QUESTIONS TO GUIDE YOUR WORK TOOLS TO HELP THE DESIGN PROCESS APPROACHES FOR DESIGNING A FLIP QUESTIONS TO GUIDE YOUR WORK TOOLS TO HELP THE DESIGN PROCESS Empathy: listen deeply, suspend judgment and place yourself in the shoes of people in different positions in the health care system. Take in different perspectives. The Four Ways of Talking and Listening can help you discover important ideas by people you may not normally collaborate with. Constraint: acknowledge constraints not as barriers to your ability to innovate, but instead as a puzzle that holds the opportunity for creativity. Constraints give us a starting point— some building blocks to work with— and provide us with the ability to focus on the most important elements of our Flip. Clarify the boundaries of your Flip. The Peer Input Process can help clarify your thinking, bringing out new constraints—as well as new way to get around them. Iteration: Improving your Flip in stages during the idea and pilot phase. Make a plan for trying out your Flip. • • • Illumination: deepening your knowledge of the current system. This helps identify connections between seemingly disparate things, reveal patterns, and bring out opportunities to intervene. What needs to be considered to get their buy in? What unintended consequences might result from your Flip? Understand the system to accelerate your ideas. • • PREPARE FOR ACCELERATION! What would someone who doesn’t think this Flip is necessary say? How could you tap the assets your Flip team already has to advance your idea? What assets does your team need to advance your idea? • What knowledge do you need in order to move forward? • How does this Flip enable something that is not happening now? The Iceberg Model can help you zoom out—to see more of the system you seek to influence • What is working in this context? • Can you apply any existing ideas to designing your Flip? • What should not be disrupted? • What should be retained? • What parts of the system will be easy to modify and what parts of the system will be more stubborn? • What assumptions about the design of your Flip do you need to test? • What criteria will you use to assess how your Flip is addressing the pinch point you identified? ITERATE, ITERATE, ITEREATE! Rapid Cycle Prototyping can be used in Flip testing for gathering feedback and making improvements.