Datasheet: Kony Field Services
Transcription
Datasheet: Kony Field Services
Data Sheet: Kony Field Service Mobile Time your Field Force with Kony Field Services Provide your field organization a mobile-first optimized experience designed to work the way your field workers do. Improve your customer engagements with optimized workflows and greater collaboration. Built on Kony Modeler, make rapid changes to workflows and backend integration that can be deployed in real-time. Kony Field Service allows organizations to: • • • • Transition to profit centers: Support upsell and cross-sell activities Increase utilization and productivity: Real-time visibility into schedules, locations and capacity Enhance job performance: Insight into operating procedures and history Improve customer satisfaction: Resolve customer issues rapidly Kony Field Service empowers your employees with: Work Order Management • Capture activities in real-time • Respond to priority and scheduling changes • Collaborate with technicians, backoffice and customers in the field • Convert notifications into work orders • Actionable KPI dashboards orders Parts Management • Ensure parts availability to mitigate service delays • View and add photos • Order or replace parts • Access additional parts/assets service information (e.g. schematics) Routes & Navigation • Pinpoint job locations and routes to avoid missed appointments • Capture odometer readings • Display traffic for optimized route efficiency Customer Management • Troubleshoot and customize based on past service history • Schedule and modify work orders proactively • Close out work orders with signature capture Change Ready • Leverage pre-built connections to existing ERP systems such as SAP and Oracle • Use Kony Modeler to rapidly configure to customers workflows • Configure with multiple enterprise and legacy systems using Kony Modeler • Access data in real-time or leverage sync services for offline scenarios Data Sheet: Kony Field Service Kony Field Service is built on Kony Modeler, which supports: • WYSIWYM (What You See Is What You Mobilize) visual design tool • iOS, Android support • Smartphones, Tablet support • Pre-built connectors to SAP, Salesforce • Receive upgrades while preserving customizations User Friendly Configurable Extensible • Design and build from the “outside-in” with the field worker in mind • Deliver device and OS optimized experiences • Configure and improve workflows • Conform to existing infrastructure and configure easily to back-end systems • Utilize native device capabilities to deliver a premium user experience across devices • Enable quick and easy customization of features and branding pre-built into the app • Provide user experience by devices, locales and environments • Customize in terms of features, business rules, layouts, styles and languages • Leverage Kony Modeler, to maximize timeto-value and rapid speed to configurations • Extend pre-built apps to meet unique business requirements • Drive your roadmap at your pace • Differentiate while reducing risk from building apps from scratch • Incorporate future updates with ease Part of the Kony Mobility Platform The Kony Mobility Platform is an open and standards-based, integrated platform that supports the entire application software development lifecycle (SDLC) and empowers enterprises to quickly define, design, build, integrate, deploy, and manage multi-edge app experiences. DEFINE DESIGN BUILD INTEGRATE DEPLOY MANAGE Kony is the fastest-growing, cloud-based enterprise mobility solutions company and an industry leader among mobile application development platform (MADP) providers. Kony empowers today’s leading organizations to compete in mobile time by rapidly delivering multi-edge mobile apps across the broadest array of devices and systems, today and in the future. Kony offers ready-to-run business mobile apps to help organizations better engage with customers and partners, as well as increase employee productivity through mobile device access to company systems and information. Powered by Kony’s industry-leading Mobility Platform, enterprises can design, build, configure, and manage mobile apps across the entire software development lifecycle, and get to market faster with a lower total cost of ownership. For two years in a row (2013 and 2014), Gartner has named Kony a Leader in its Magic Quadrant for Mobile Application Development Platforms. Kony was also honored in the Mobile Star Awards for achievements in enterprise application development; named the first place winner in CTIA’s MobITs Awards in the Mobile Applications, Development & Platforms category, and included on the Inc. 500|5000 list of fastest growing private companies in America. For more information, please visit www.kony.com. Connect with Kony on Twitter, Facebook, and LinkedIn. 7380 West Sand Lake Road #390 | Orlando, FL 32819 1.888.323.9630 | [email protected] | www.kony.com © 2015 Kony, Inc. All rights reserved.