PROFILE - Gruppent Solutions.com

GRUPPENT SOLUTIONS PRIVATE LIMITED
Leadership . Commitment . Success
A BPO / IT COMPANY
Operational Office :
Headquarter :
Gruppent Technologie Pvt. Ltd.
PROFILE
Matrix Tower 7th Floor, DN BLOCK,DN 24
,Salt Lake ,Sec V Kolkata -700091,India
And Branch Located At :
Quantum IT Park 5th Floor,Siliguri NH31
,Matigara ,West Bengal 734010,India
Contact No – 033 406 2 4174 / 9804742046
Website url – www.gruppentsolutions.com
Email – [email protected]
Gruppent Solutions has the resources, technology and operational expertise
in place to help companies expand globally and exceed their customer sales,
services and marketing expectations by the PROACTIVE Customer Centric
approach.
Gruppent Solutions is a fast growing remote offshore provider,extending high quality-value added offshore
Contact Center Services from our state of art 100 seated Call Center based in India, at Kolkata & Siliguri.
Gruppent Solutions specializes in all forms of call center outsourcing services. It includes outbound and
inbound call center services which helps you better utilize..." your time, money and resources, and boost
your bottom-line. We partner with you to provide you the entire spectrum of BPO services using our
experience, industry insights and proven, repeatable methodologies.
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Technical support is a range of services providing assistance with computer hardware, software, or
other electronic or mechanical goods. In general, technical support services attempt to help the
user solve specific problems with a product-rather than providing training customization, or other
support services.
Technical Support provides online answers to your technical questions and troubleshoots any
technical issues related to Visual Paradigm products. If you have any technical enquiries about our
products or need help, please contact us using this support.
We at GRUPPENT SOLUTIONS provide an extensive facility of service to inbound customers
with a single point of contact for all their service questions. Customers rings a single
number to order products, make a payment, register a purchase or obtain product
information. They can also place a support request or make an inquiry about a product. The
agents handling the incoming calls must have the product and technical knowledge to deal
with the call personally or, if necessary, transfer the call to a specialist. Customers
appreciate the convenience of a single point of contact, provided they receive an
appropriate response.
Outbound customer service provides two important benefits. Managers can make greater use of
agents during quiet periods, improving productivity further. Outbound calls can also strengthen
customer relationships by increasing contact and improving the quality of customer experience. A
welcome call to a new customer, for example, reinforces the relationship and provides an
opportunity to offer additional products or services. Calling a customer for feedback after a service
visit demonstrates that you are concerned about the quality of service.
Are you looking for any specific data for you business? Life insurance lead generation? Home
insurance lead generation? Car insurance lead generation? Disability insurance lead generation or
life insurance lead generation? Or possibly some other type of health insurance lead generation?
No problem! We are the largest provider of multi-source compiled data and database services in
the country, is here to help you find exactly what you are looking for.
Here Are Some Specific Leads category We Provide :
• Life Insurance Leads
• Health Insurance Leads
• Business Insurance Leads
• Auto Insurance Leads
Appointment setting is a niche B2B area where, specific business specializes in increasing sales for
clients by cold calling, generating leads, setting qualified appointments for their clients with their
end customers and dealers. The qualified appointments, in turn assist the company in acquiring
clients.
Our appointment setting team specialize in many techniques of lead generation like social media
researching, targeting customers, reaching out through various modes and channels, negotiation,
leveraging contacts, network building.
Design Survey:
Use your web browser and our intuitive survey wizard to create your survey. Get started by
browsing through Survey Template Library or create your own custom survey from scratch. No
programming skills required.
Collect Response:
After creating your survey, click on the Send Survey link where you can post a web link, send out
customized email invitations or add the survey to your own email newsletter. Your survey is
automatically hosted on our servers.
Analyze Results:
Results are collected and tabulated automatically. Graphs and charts are generated online and may
also be exported to MS Excel.
BENEFITS :
• More accurate view of current marketing initiatives
• Identify new marketing opportunities
• Gain competitive insight
• All the functionality you need for questionnaire design, testing, report creation &
distribution.
• Market research surveys can be deployed by e-mail or by pop-ups/banners.
• High scalability able to support hundreds, thousands or millions of respondents.
• Integrated panel / respondent management system
• Purchase Leads
• ASP and server offering available.
We at GRUPPENT SOLUTIONS offer a full range of web design and development services. We have
been serving with creativity & effectiveness since 2010.Our expertise does not limit itself to web
development but also it includes Search Engine Optimization, E-Commerce, Graphic designing,
Web Designing, Website Hosting, Web marketing, Website Management and linking (one way,
two way, three way).We partner hundreds of organization to enhance their business, marketing
and profit goals.
A web designer :Focuses on look and feel of a website
Uses HTML, CSS, and JavaScript
Is competent in color scheming, graphic design, and information flow
Creates a great user experience
Is right-brained: Strong intuition, creativity, & imagination
Portfolio is worth more than a degree
A web developer:
Creates the inner workings of a website
Is competent in programming languages (PHP, .NET, Python, C, Ruby)
Develops the user interface
Is left-brained: logic, linear thinking, technical
Hands-on coding experience is required (either your own products or github)
WE INDULGE CREATIVENESS TO YOUR WEBSITE
Many software vendors such as Salesforce, SAP and Oracle offer enterprise CRM systems, but there
are two major problems with their out-of-the-box solutions: difficulty in implementation and inflated
costs.
Instead of pouring tons of money into a complicated and cumbersome CRM software package, we at
GRUPPENT SOLUTIONS create a light-weight and effective customized CRM at a fraction of the cost.
Below are four major reasons that have motivated many customers to build their own CRM.
1. Your Exact Needs, No More, No Less
2. Better Integration with Your Business Operation
3. Escape the Draconian Pricing
4. CRM-Centric Apps for Different Departments
Our Java Developers have following competencies
Frameworks: Core java, Advance java, Hibernate Core, Struts, Spring, Hibernate, Swing, SWT
Web Services: SOAP, WSDL, RESTFUL Web Services, Apache Axis
Architectures / Core Structures: J2EE, J2ME, J2SE
Web Technology: JSP, servlet, Jquery, Ajax, Java Script, HTML/HTML5, Open CMS
Server: Apache Tomcat, Jboss(Red Hat),
Databases: SQL Server 2008/2005, My SQL 4.x/5.x, Oracle 8i/9i/10g/11g, SQLite
Board of Directors
Manager : Operations and Human
Resource
Team Leaders : Sales and Technical
Supervisors
Customer Service Agents
Hardware Infrastructure
• Work stations
• IBM Server
• Switch
• Router
• Firewall(Sonicwall)
• Predictive dialer
• CAD5 cable for network connections.
Internet Connectivity
• Dedicated leased line
• Backup broadband cable link.
Internal Training Facilities
• LCD Projector
• White board
• Internal trainers
Communication Infrastructure
• 24 x 7 VOIP service
• Remote desktop connection tool (For remote technical support)
• ACD (voice support and inbound call handling)
• Toll free number
Infrastructure
• MATRIX TOWER , Block – DN, Plot – 24, Sector - V, Salt Lake City, Kolkata – 700091
• Area in Sq. ft. – 2000 sq.ft.
• Capacity :60 seats
MANPOWER
• 40 Agents Available currently for Voice Process
• 15 Agents Available for Data Entry (Non Voice )Process
Projects Undertaken
• Lead Generation Survey Process from A UK company
• Outbound Sales Process From A US Based Client
PROPOSED 100 SEATER CONTACT CENTER
• Quantum IT Park 5th Floor,Siliguri NH31 ,Matigara ,West Bengal 734010,India
• Area in Sq. Ft. -4130 sq.ft.
• Capacity 100 seats
• Quality support
We believe in quality service so we hire certified and experienced
professionals. Our technicians are best in the industry with long years of
experience. We provide regular training to our technicians to keep them
updated with latest technical trend.
• Customer satisfaction
We focus on 100% customer satisfaction by providing them best
quality service at lowest cost.
• Customer retention
For customer retention we –
a. Provide regular services to our customer.
b. Do quality check for every support we provide
c. Provide attractive offers.
d. Encourage customer feed back.
Contact Center Operations
Sales Call Center
Forecasting and Target Setting
Sales Call Center Optimization
Call Center Reporting and
Dashboards
 Call Center Operational Efficiencies
 Shift Design and Evaluation
 Call Center Management
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Customer Data Base
9%
12%
United Kingdom
United States & Canada
Australia
79%