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FAST ER, MORE
EFFICIENT WAY
TO MANAGE
INT ER AC T IONS
COL L ABOR AT I V E
BUSINE SS
MODEL
MULT I-USER
MULT I-CHANNEL
SE T T ING
INDUS T R Y
S TANDARDS
S T RE AML INED
AND SECURE
E XCHANGE OF
INF ORM AT ION
Making it easy to
share information and
complete transactions.
Konnect NET provides an information exchange platform that links organisations
with their business networks, enabling them to work effectively together.
KCP0914
do better together
© Copyright 2014 – Konnect Net Limited | New Zealand: www.konnect.co.nz | Australia: www.konnectnet.com.au
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CONNEC T ING BUSINESS FOR BE T T ER PERFORMANCE
A collaborative approach to business
Organisations that need to work across
business networks can find the process slow,
inefficient, and difficult to track and manage.
Corporate
Government
Konnect NET’s solutions make it easy to
work collaboratively, helping to lift business
performance.
Konnect
All major insurers and GP practices in New Zealand now
Advisers
NET
manage insurance medical requests through Konnect NET.
From this initial idea the business and service offering
has continued to grow, creating a strong position in
New Zealand, and a platform for expansion into Australia
and other markets.
Finance
Insurers
Banks
Health
Providers
Health
Konnect NET’s primary customers are insurers and banks, but
the model is equally relevant to other organisations that need
KCP0914
to interface with internal or external business networks.
Konnect NET acts as a trusted independent
in the centre, connecting the parties with
full transparency. Facilitating interactions
and managing exceptions.
© Copyright 2014 – Konnect Net Limited | New Zealand: www.konnect.co.nz | Australia: www.konnectnet.com.au
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CONNEC T ING BUSINESS FOR BE T T ER PERFORMANCE
Enabled by a flexible
technology platform
and network
INSURER
Konnect NET’s information exchange platform
is configurable to meet the needs of our
customers and their networks, minimising
development and enabling fast implementation.
KCP0914
CUR
E EXCHAN
GE
HEALTH
PROVIDERS
request
or distribute
respond
or submit
SALES
CHANNELS
pay
and reconcile
IN
FO
RM
ATION & SERV
IC
ES
BUSINESS
NETWORKS
Services and transactions
currently supported
Key features
•Easy to set up and configure
information and service requests,
applications, quotes and referrals.
•Visibility and tools to manage
workflow, and enable users to
communicate effectively.
•Generate and send to a single user or
deploy across your business network.
•Follow-up of transactions on behalf
of customers.
•Integrate with end-user systems
to match existing workflows and
pre-populate forms.
•Efficient payment and reconciliation.
•Set up rules to assist decisions on
information received (and create
notes to support assessment).
SE
Request, receive and pay for services
or information from business networks:
•Health Information Requests
•Specialist Approvals
•Service Requests
•Medical information is encrypted and
seen only by those authorised to view it.
Distribute forms and documents for completion,
submission and payment:
•Respond or submit electronically
or manually.
•Insurance Quotes and Applications
•Sales Referrals
© Copyright 2014 – Konnect Net Limited | New Zealand: www.konnect.co.nz | Australia: www.konnectnet.com.au
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CONNEC T ING BUSINESS FOR BE T T ER PERFORMANCE
Providing better outcomes for
all parties involved, with no need
to invest in new systems
Services are delivered through a commercial
model that reduces the need for investment
in new systems or processes, and delivers
benefits of scale and innovation that could
not be achieved by any individual party.
from
complexity
Connect
Standardise Drive change
Konnect NET configures the solutions, builds and maintains
the network, on-boards users, and takes responsibility for
all interactions, managing the secure, efficient exchange
of information, as well as billing/payment.
Services are continually improved based on user feedback.
to efficiency
Corporate
Advisers
Government
Time
Konnect
NET
Insurance
Health
Health
Providers
Cost
Transparency
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Insurers
© Copyright 2014 – Konnect Net Limited | New Zealand: www.konnect.co.nz | Australia: www.konnectnet.com.au
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CONNEC T ING BUSINESS FOR BE T T ER PERFORMANCE
C A SE S T UDY – L IF E IN SUR A NC E
Konnect NET has been a game changer for
the life insurance industry in New Zealand
THE PROBLEM
Medical information required for
insurance underwriting was obtained
through an inefficient, inconsistent
paper-based process.
THE KONNECT NET SOLUTION
Smart forms are sent directly to the doctor
desktop for prepopulation from within their
practice management system database.
INSURERS: Log-in and generate medical requests
GPs: Complete electronically in 4 easy steps
1. Open message
INDUSTRY BEFORE
19
80
Life
insurers
different information
request forms,
different workflows
Hand-written responses
INDUSTRY AFTER
ONE
smart form with
standard workflow
75%
Completed electronically
Paper/fax option supported
30-45 MINUTES
8-12 MINUTES
20+ DAY
6 DAY
Doctor and staff time
turnaround
Lots of ‘noise’ in the process
Doctor and staff time
ONE
average
turnaround
contact point
2. Match patient
3. Open request
4. Complete and submit
“Konnect NET has taken turnaround times from 18 days to seven. It means faster
processing for clients and more accurate data, which means less re-work.”
— Angela Tiy, Senior Manager Marketing & Insight, Asteron Life, New Zealand
“It is helping us make big cost and time savings. Any time the doctors can save is
always a bonus. And my reception front line staff aren’t being held up doing
photocopying when their time is under such pressure and can be much better used.”
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— Dale Shepherd, Practice Manager, Pakuranga Medical Centre, Auckland, NZ
© Copyright 2014 – Konnect Net Limited | New Zealand: www.konnect.co.nz | Australia: www.konnectnet.com.au
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CONNEC T ING BUSINESS FOR BE T T ER PERFORMANCE
Smart technology and
collaboration are a
winning combination!
If your organisation is looking for a faster, more efficient way
Recent Awards
2012 Winner
Deloitte 2012
to work across your business networks, we’d welcome the
opportunity to explain in more detail the tangible results we
achieve for our customers and how our information exchange
platform can help you to transform your performance.
Konnect Net Limited
New Zealand p> +64 9 302 3575
8 Cleveland Road, Parnell, Auckland 1052
PO Box 8933, Symonds Street, Auckland 1150
www.konnect.co.nz
Australia
PO Box 901, Milsons Point,
Sydney, NSW, 1565
www.konnectnet.com.au
KCP0914
Mike Weiss – CEO
e> [email protected]
p> +64 21 309 587
© Copyright 2014 – Konnect Net Limited | New Zealand: www.konnect.co.nz | Australia: www.konnectnet.com.au
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