Introduction to Human Resource Management


Introduction to Human Resource Management
Introduction to
Human Resource Management is the art of procuring, developing and engaging
competent people to achieve the goals of the organisation efficiently and effectively.
It therefore adds significant value for organisations, value which is strongest when
human resource management decisions are tied to strategy and the practitioners are
part of the leadership team. Human Resource Management involves processes that
bring the individual employee and the organisation together so that the goals of each
are met. It tries to secure the best from people by winning their trust and commitment
to create the best and most important outcomes for the business.
When an organisation gives priority to the function, it ensures a positive, productive,
innovative organisational climate and encourages more of the actions and thinking
that make organisations successful. When HR functions are executed well people feel
appreciated and are more positive about themselves and their employer. They feel
connected to the business and its strategy and are driven to contribute.
This sixteen (16) hour / 2 day workshop will provide an understanding and appreciation
of some of the key functions principles, tools and techniques associated with human
resource management. Attendees will be taken through a simple employee life cycle
to get an appreciation of the key success factors. They will review sample models and
will participate in group exercises that will allow them to evaluate and implement tools
and methodologies for improving the HRM function in their organisations. Attendees will
also be provided with articles written by renowned academics and practitioners.
The workshop also introduces concepts that can be utilised in making
recommendations and decisions. The tools, techniques and methodologies are in
accordance with Industry Best Practices.
At the end of this programme, participants should be able to:
Develop an understanding of the key elements of Human Resource practices
and their own role in each stage of the employee life cycle.
Use international best practices to effectively build HR programs
Justify resource requirements for HR tools, technologies and programs
Guide line Managers and Supervisors in best practice
Role of HR
Key Functions
Value of Planning
Sourcing of Candidates
Tools for Selection
On Boarding
Performance Management
Goals and Steps
and Development
Benefits & Challenges
Roles of HR
Balanced Scorecard
Performance Cycle
Training / Career Management
Introduction to HRM
Recruitment and Selection
Total Rewards Model
Components of Compensation System
Employee Benefits
Cash Compensation Framework
Pay for Performance Philosophy (Merit & STI)
Employee Relations and
Grievances and Discipline
Employee Experience
Drivers of Engagement
Link between Recognition and Engagement
Recognition Programmes
Communication and Branding
Reasons for Separation
Exit Interview
Managing turnover
Developing & Monitoring the Action Plan
The target audience includes, but is not limited to:
Human Resource Officers
Small Business Owners
Supervisors & Team Leaders
Janine Delzin Burke is a Human Resources s p e c i a l i s t w h o s e experience in the
Human Resource profession spans some twenty (20) years.
Mrs. Delzin-Burke started her working career in banking before moving into the HR
field. Sh e worked with t h e R B T T / R B C C a r i b b e a n f or nineteen (19) years as an
HR practitioner. Her responsibilities included Policy Formulation, Recruitment, Resource
Planning, Employee Care and Relations, Employee Engagement, Performance
Management, Project Management, Process Reengineering, Change Management,
Communication, Human Resource Operations, Budgeting & HR technology.
During h e r period of employment at RBC/ RBTT, she developed Human Resource
Policies and Manuals, Performance Management Systems, led the conversion to a
new Human Capital Management System and an HR process re-engineering project,
led the design and administration of the company’s Employee Opinion Survey,
redesigned the Employee Assistance Program, trained Managers in Employee
Recognition and Performance Management across the English and Dutch Caribbean
and strongly influenced the performance recognition culture across the region.
Mrs. Delzin-Burke holds a B.Sc. Degree in Sociology and Business Management from
the University of the West Indies, St Augustine and is a SHRM Senior Certified
Professional (SHRM-SCP). She has attended several workshops and seminars in
Performance Management, Leadership and Employee Engagement. In addition, she
h a s b e e n c e r t i f i e d b y t h e WorldatWork Association of HR Professionals in
Performance Management Strategy, Design & Implementation.
Her memberships include the Human Resource Management Association of Trinidad
& Tobago, CaribHRForum and the S t J o s e p h ’ s C o n v e n t , P . O . S . P a s t P u p i l s
Association. In addition, she has coached s e c o n d a r y s c h o o l s t u d e n t s i n
P e r s o n a l D e v e l o p m e n t and conducted Career Guidance programs.
Mrs. Delzin-Burke is the proud mother of three. She is passionate about education and
issues affecting the modern family. She enjoys reading autobiographies, gardening,
writing poetry and calypsoes and playing board games.
Her motto is: “There is more to life than personal gain”
April 7th, 9th, 14th, 16th, & 21st, 2015 (Evening Classes)
5:30 pm - 8:30pm
$2,800.00 per participant, inclusive of all training materials,
lunch, refreshments, and certification.
Shadeed Ali (ext 131)
Shadell Haywood (ext 149)
Fax: 662-1411
E-Mail: [email protected]
Arthur Lok Jack Graduate School of Business
Max Richards Drive, Uriah Butler Hwy, North West, Mt Hope
Programme Cancellation/Reschedule
Arthur Lok Jack GSB (ALJGSB) reserves the right to cancel training at any time. If ALJGSB
cancels the training due to unforeseen circumstances beyond the control of ALJGSB,
you are entitled to a full refund of the course fee, or your course fee can be credited
toward future training, based upon availability.
ALJGSB reserves the right to reschedule training at any time. If ALJGSB reschedules
training due to unforeseen circumstances beyond the control of ALJGSB, the training
will continue at the next available time. Participants will be informed via phone and/or