Manager of Gaming Technology Laboratory Operations The


Manager of Gaming Technology Laboratory Operations The
Manager of Gaming Technology Laboratory Operations
The Massachusetts Gaming Commission is responsible for the implementation of the expanded gaming
law (Chapter 194 of the Acts of 2011). Under the law, the Commission is tasked with establishing a
regulatory framework for the solicitation, licensing, taxation, and oversight of a maximum of three
casino licenses and one slots parlor license in Massachusetts.
The Commission is seeking to hire a technology manager with gaming industry experience. This position
requires a combination of management skills, technical knowledge of compliance areas within the
gaming industry, and knowledge of the business processes involved in using independent test
laboratories to test gaming devices on behalf of manufacturers, casino operators, and regulators of state
jurisdictions. Under the direction of the Chief Information Officer, the Manager of Gaming Technology
Laboratory Operations is responsible for organizing, directing, and controlling activities of the Gaming
Technology Laboratory for the purpose of carrying out the regulatory duties of the Gaming Commission.
The Manager of Gaming Technology Laboratory Operations is responsible for understanding, planning,
organizing, managing, and implementing the policies and procedures needed to ensure the integrity of
Electronic Gaming Devices and associated equipment. The GTL Manager is responsible for the
evaluation, inspection, permitting, registration, and investigation of EGD’s and associated equipment,
and will supervise a technical staff to help achieve stated objectives. The GTL Manager is responsible for
providing technical and managerial direction and oversight to the Gaming Technology Lab staff. The GTL
Manager will have in-depth knowledge of the regulations, business processes, policies and procedures
governing the manner in which EGD’s and associated equipment operate and are tested, permitted, and
Work includes assuring that policies and procedures comply with established regulations and that
professional technical design and review standards for slot machines and associated equipment are in
compliance when proposed for approval and subsequently when placed in operation in Massachusetts
Duties and responsibilities of the position include, but are not limited to, the following:
Oversee the testing and certification of slot machines and other electronic gaming devices
Develop and/or recommend changes in policy as required by technological innovations in slot
machines and associated equipment to maintain and uphold integrity of the industry
Develop policies and procedures that assure all products proposed for approval are in
compliance with the prevailing regulations adopted by the Commission
Manage the relationship with Certified Independent Testing Laboratories (CITLs) who provide
device certifications on behalf of the Gaming Commission
Conduct ongoing oversight, audit, and review of CITL’s certification processes to ensure accuracy
of billing, testing outcomes to meet technical standards of the Gaming Commission and ensure
compliance with regulations
Make recommendations regarding permitting of devices and specifications set forth within
MGC’s regulations
Ensure that the Commission has personnel, or access to personnel at the CITL’s, with expert
knowledge in the fields of statistical analysis, computer science, and electrical engineering as
necessary to meet the assignments
Support, train and assist the work of the staff of the Investigations and Enforcement Bureau
(IEB), which regulates and investigates complaints involving slot machines and associated
Cooperate with IEB and the Massachusetts State Police Gaming Enforcement Unit to develop
investigative procedures and support investigations into alleged incidents involving slot
machines or associated equipment
Assist the IEB with investigations of gaming devices involved in player disputes and furnish
reports as requested. Assist IEB with seizure of electronic equipment suspected of use in illegal
Oversee confirmation, accuracy, and completeness of vendor applications for EGD permits
Train personnel in gaming equipment inspection procedures as appropriate
Communicate and enforce policies, procedures, and standards of the Commission
Management, Leadership and Culture
Demonstrate a flexible leadership style by being fair-minded, forward-thinking, competent, and
inspiring, and in so doing, meet the needs of a broad range of individuals and situations
Build and maintain internal and external customer satisfaction
Build constructive working relationships characterized by a high level of acceptance, integrity,
cooperation, and mutual regard
Earn the trust, respect, and confidence of co-workers and customers, in good times and bad,
through honesty, forthrightness, and professionalism
Accept personal responsibility for the quality and timeliness of work, and for meeting
Knowledge, Skills, and Abilities
Strong business process, project management, and task management skills
Strong organizational and presentation skills
Demonstrate skills to communicate orally and verbally
Demonstrate ability to manage resources and time-sensitive, case-based testing
Knowledge of network security and encryption systems
Knowledge of the types of investigative procedures employed by the IEB
Experience in designing and maintaining documentation
Experience in developing and maintaining technical standards
Experience in the promulgation of regulations in the gaming industry
Experience in gaming industry compliance enforcement
Ability to delegate work among staff
Ability to efficiently identify and solve problems
Experience, Education, and Training
Experience in gaming industry compliance (Regulators, Slot Machine Manufacturers,
Independent Testing Laboratories or Operators) highly preferred.
Bachelor’s degree preferred. Degree concentration in the areas of electrical engineering,
computer engineering, software engineering, or computer science
Minimum of 5 years of progressively responsible management positions in a gaming laboratory
environment, including at least two years of establishing goals and operational policies and
procedures for professional subordinates involved in engineering and statistics, or an equivalent
combination of experience and training
Minimum 5 years’ experience in Information Technology
Minimum 3 years’ experience coordinating and/or supporting business processes
Salary is commensurate with experience.
To apply, please send a cover letter as an email, including salary requirements, along with your resume,
to [email protected] The job title should appear as the subject of the email.
The successful candidate will be required to pass an extensive background check that includes a full
credit check, CORI, drug screen, and finger printing.
It is the policy of the Massachusetts Gaming Commission and the Commonwealth of Massachusetts to
afford equal employment opportunities to all qualified individuals, without regard to their race, color,
ancestry, religion, sex, sexual orientation, national origin, age, physical or mental disability, citizenship
status, veteran status, gender identity or expression, or any other characteristic or status that is
protected by federal, state, or local law.