sap international forum for insurance

SAP INTERNATIONAL FORUM
FOR INSURANCE
ENSURING FLEXIBILITY IN
DYNAMIC MARKETS
June 10 –11, 2008
Congress Center, Leipzig
Invitation
ENSURING FLEXIBILITY IN DYNAMIC MARKETS
SAP International Forum for Insurance
Mergers here, acquisitions there – the insurance industry
is transforming itself in order to face the challenges the
future will bring. The need to successfully manage the
collaboration of people in different locations and different
IT environments is one of the increasingly important
challenges.
At the SAP International Forum for Insurance, SAP will
present those industry solutions that can help you address
these challenges: SAP® for Insurance, CRM for Insurance
and SAP NetWeaver®.
Networked solutions are the future. They enable your
company to react more flexibly and quickly to changes,
such as an acquisition or legal changes. With SAP software it is easy to bring together different IT structures.
Separate companies or divisions can work together effectively without needing to change their tried-and-tested
environments.
At the Forum, customer presentations will illustrate the
benefits of SAP software. You will also have excellent
opportunities to meet SAP specialists and partners to
discuss your unique cases. Having so much know-how
in one place is what makes the SAP International Forum
for Insurance the only event of its kind.
Leo Schneider
Senior Vice President, IBU Insurance
SAP AG
Gunnar Schief
Head of Industry Business Development
Insurance EMEA
SAP Deutschland AG & Co.KG
keynote SPEAKERS
Leo Schneider,
IBU Insurance, SAP AG
Dr. Carsten Zielke,
Bear Stearns International Ltd.
Senior Vice President
Insurance Strategist-FAST
"Enabling Flexibility in
Dynamic Markets"
"Financial and Risk Analysis of Insurance
Companies in a Volatile World"
Dr. Matthias Nöllke
Consultant and Author
"Wolves as Management Masterminds,
Piranhas as Masters of Moderation:
What Managers Can Learn from Nature"
WHAT'S ON OFFER?
Demonstration Point,
Expert Sessions
We have set up a demonstration point
where we can give you system demonstrations on different processes and
answer any questions. See the agenda
for the topics on offer.
In the expert sessions we invite you to
discuss specific topical issues with our
experts.
Meet the Speaker
After each presentation you will have
the opportunity for discussion with the
featured speaker.
Meet the Expert
Conference Languages
If you have any special questions, we
would be pleased to organize a meeting
for you with the appropriate experts.
Please contact the information desk on
site.
The conference languages are German
and English (with simultaneous interpreting). A country flag indicates which
presentations will be given in English.
Partner Exhibition
Visit the SAP partner exhibition and
find out what our partners have to offer
in the way of implementation solutions
or complementary software solutions
for the insurance industry.
ENTERTAINMENT PROGRAM
Pre Check-in
Congress Center, Monday June 9, 2008,
from 6:00 to 10:00 P.M.
If you arrive the evening before the start of the event, you
can check in then. You will be given a name badge and the
conference documents. Come to this pre-event and enjoy
this first opportunity to meet other participants in a relaxed
environment. Refreshments will be available.
Evening Event
Volkspalast, Tuesday June 10, 2008,
starting at 7:00 P.M.
You have had a long day packed with information and discussions – now it's time to relax! We cordially invite you to
the evening event in the Volkspalast (People's Palace) on
the grounds of the Alte Messe (Old Trade Fair) in Leipzig.
The Volkspalast has a long history. It was built in 1913 by
the upcoming German concrete industry in the style of the
pantheon in Rome to show what could be done with concrete. Since then it has been used as a trade fair hall. In recent
years it has been a popular venue for functions and parties.
The building was renovated extensively in 2005.
The Volkspalast is now regarded as one of the best event
locations in Germany. Just the right place for the evening
event of the SAP International Forum for Insurance. We
have put together an exciting program and hope that you
will enjoy an unforgettable evening. But we don't want to
reveal anything more at the moment. Just wait and see.
Agenda
TUESDAY JUNE 10, 2008
10:00 A.M.
Welcome
Hartmut Cordes, Jürgen Nöth, SAP
10:15 A.M.
Keynote: Enabling Flexibility in Dynamic Markets
Leo Schneider, SAP
11:15 A.M.
Keynote: Financial and Risk Analysis of Insurance Companies in a Volatile World
Dr. Carsten Zielke, Insurance Strategist-FAST
Managing Director, Bear Stearns International Ltd.
12:00 noon
Lunch break and exhibition
Hall 1: Plenum
1:30 P.M.
A1
Solvency II: A Challenge for
the Insurance Industry
• Why the need for new solvency
requirements?
• Solvency II: How, what and
when?
• Risks and opportunities
Ines Alpert, European
Commission, Brussels
2:00 P.M.
Break and exhibition
Hall 3
B1
Investment Management
• Introduction to the analyzer and
an overview of new strategic
development
Christian Kupper, Julia Schäfer,
SAP
Hall 2: Partner Presentations
P1
Successful Rollout of
International Template –
A Success Story
Peter Zeuzem,
Esprit Consulting AG
11:15 A.M.
Break
Hall 5: Health/Statutory Health
11:30 A.M.
KV1 Morbidity Clustering as Basis for Innovative
Healthcare Approach
• Starting point: German legislation Wettbewerbstärkungsgesetz and Morbi-RSA
• From disease staging to morbidity-oriented approach
• Healthcare management at Schwenninger BKK
Daniela Amann, Head of Benefits Department,
Schwenninger BKK,
Michael Heutmann, Health Care,
Steria Mummert Consulting
KV2 After Customer Relationship Management and
Healthcare Management: IT Is Becoming the
Strategic Source of Competitive Advantage in
Statutory Health Insurance!
12:00 noon
• Findings from market research and customer
projects
• In practice: Challenges as seen by Vereinigte IKK
Stefan Schellberg, Head of IT and Healthcare
Department at Vereinigte IKK,
Michael Schaaf, Board Member of CareHelix-Institute
for Management and Dialog in Healthcare
12:30 P.M.
Lunch
Hall 4: Demo Point, Expert Session
1:30 P.M.
E1
Expert Session: New SLO Services and
Customer Examples
• Groupwide harmonization of financial accounting
• New services for Business Intelligence, Customer
Relationship Management and Human Resources
systems
Sabine Wachter, Hans Joachim Würth, SAP
Hall 5: Health/Statutory Health
KV3 Communication in Healthcare Management
• Current CRM requirements in the health sector
• Case study: Customer retention with internet
call center
Thomas Weinhardt, Head of Customer Relationship
Management, EXXETA AG
Agenda
TUESDAY JUNE 10, 2008
Hall 1: Plenum
2:15 P.M.
A2
Quick Implementation of
SAP Reinsurance at GIC Re
Hall 3
B2
3:00 P.M.
A3
3:30 P.M.
SAP Incentive and Commission Management at Mass
Mutual
Christian-Hendrik Noelle,
Senior Manager, Financial
Services, Accenture
B3
Sales Portals Based on SAP
NetWeaver and SAP CRM –
Experiences at Öffentliche
Versicherung Braunschweig
P3
SAP Integrated Concept at
LSV
P4
• Agents, banks, brokers, and
more
• Concept, design and lessons
learned
Dennis Lidzba, IT/Managing
Director, Öffentliche Versicherung Braunschweig
Integrated Risk and
Insurance Control Using
SAP and IBM's Insurance
Application Architecture
Thorsten Wolter, Head of
Insurance, Financial, and Risk
Control, IBM Global Business
Services
Break and exhibition
A4
SAP CRM at MLP
Financial Services AG
• Challenges placed on a CRM
system in broker sales
• Optimized sales approach
through analytical CRM
• Tailored campaign management
with standard software for increased customer retention
Klaus Strumberger, CIO, MLP
Financial Services AG,
Heiko Mahr, Manager Professional Services, eC4u Expert
Consulting AG
B4
• SAP Insurance solutions in
statutory social insurance
• The road from host-based insurance applications to an SAP
system landscape for insurance
companies
Ulrike Fuchs, Bernhard Oks, LSV
4:30 P.M.
Break
4:45 P.M.
Benefits of Enhanced Solution Portfolio Through SAP BusinessObjects™
5:30 P.M.
End of presentations
From 6:30 P.M.
Improved Process Performance Using Accenture's
Performance Management,
Based on SAP NetWeaver BI
Break
• Flexibility as the prerequisite
for an optimized commission
system
• Quick and successful implementation of SAP Incentive
and Commission Management
improves incentive processes
Sam Jaberi, Mass Mutual
4:00 P.M.
P2
• Quick claim settlement by
telephone
• Complaints as an opportunity
• Learning from customers
Birgit Fien-Schmalzbauer, SAP
K. Raghunath, Deputy General
Manager, GIC Re, India
2:45 P.M.
Customer Service Management
Hall 2: Partner Presentations
Commission Management:
Implementation of Portfolio
Assignment as an SAP
Standard
• Theoretical basis
• Implementation scenario
• Experiences made
Steffen Egly, SYSTEMATIK GmbH
Pat Saporito, Director of Insurance Solutions, SAP Business Objects, Stefan Schöpfel, Holger Neuert, SAP
Transfer to evening event
Hall 4: Demo Point, Expert Session
2:15 P.M.
D1
Demo: Fund-Linked Products in Policy
Management
• New business, changes, additional deposits
Dr. Volkhardt Klein, SAP
2:30 P.M.
D2
Demo: SAP Incentive and Commission
Management – Agent Portal
Hall 5: Health/Statutory Health
KV4 Trends in Healthcare
• Current business requirements and putting them
into practice
• eHealth systems of healthcare partners
• CHN – SAP's network platform
Roland Nagel, Accenture
• Realtime sales data
• Agent assignment via the portal
Wolfgang Metzner, SAP
2:45 P.M.
3:00 P.M.
E2
Expert Session: Capital Investment Reporting
with SAP NetWeaver BI
KV5 Complete, Competent, Customer-Oriented –
A Head Start with oscare®
Demo: The New BI Generation
KV6 Effects of German "WSG" Legislation on IT in
Statutory Health Insurance
• Use of BI content extractors to set up a central,
homogenous data pool
• KPI designer for defining customer-specific key
figures for comprehensive, strategic capital investment reporting
Christian Kreps, Kay Dupont, SAP
• Industry solution for statutory health insurance used
completely for the first time
• Success story of AOK Bremen/Bremerhaven
Heike Nowotnik, Department Head, Organization and
Information Processing, AOK Bremen/Bremerhaven
3:30 P.M.
4:00 P.M.
4:15 P.M.
D3
D4
• Integration of business objects – dashboarding and
analysis
Joachim Küpper, SAP
Demo: Authorization Assignment and
Segregation of Duties
• An automated compliance process
Jasmin Reuschling, SAP
• Additional premium, personal tariffs, Morbi-RSA
• Requirements
• Realization in the oscare® industry solution
Lieselotte Cloesters, Director of Business Area EDP
Control, AOK-Bundesverband
Agenda
WEDNESDAY JUNE 11, 2008
9:30 A.M.
Welcome
Hall 1: Plenum
9:45 A.M.
A5
SAP Policy Management,
A Progressive Solution for
a Progressive Market
Hall 5
B5
10:30 A.M.
A6
11:00 A.M.
Differentiation and Growth
in Saturated Markets –
Approach of AXA Winterthur
• CRM as "trigger" of processes
in back-office
• Holistic view of the customer
• Integrated end-to-end
processing
Steffen Sabrowske, xft GmbH
B6
Management Cockpits for
the Insurance Industry
P6
Business Process Platform
in Insurance?
P7
Andy Hirst, Senior Director
Financial Services, Business
Objects
SAP Policy Management
• "Plug and Play" – Opportunities
• From vision to reality
• Can processes and structures
be standardized?
Sabine Glomsda, C1 FinCon
GmbH
Break and exhibition
A7
SAP Claims Management at
CLAL
• Benefits of integration between
SAP Claims Management and
SAP CRM
• Improved claims processes
Ruslan Torgovetsky, Claims
Management Project Manager,
Yosi Goldberg, Vice President,
Organization and Information
Division Manager, Clal Insurance
12:00 noon
Potential in Integration of
SAP CRM and ProcessOriented Electronic Customer
Data
Break
• Integration of CRM in an established insurance infrastructure
• Benefits for users
Marco Dellapina, Distribution,
Project Lead Prospero,
AXA Winterthur
11:30 A.M.
P5
• Harmonizing the Implementation of SAP Collections and
Disbursements Across All
Lines of Business
Christian Euler, Head Industry
Solutions, Zürich Financial
Services
• Progress in SAP Policy
Management
• Progress in the market when
using SAP Policy Management
Bernhard Graf, Solution
Management, Peter Umscheid,
Solution Management, SAP
10:15 A.M.
Global Strategy for Collections and Disbursements
Hall 2: Partner Presentations
Break
B7
• From Operational Excellence to
Business Agility
• Major Building Blocks of a
Business Process Platform
• Customer Best Practice
Examples
Uwe Hofstätter, SAP
Solvency II – Implications
for IT
• Efficient data management
• Flexible infrastructure
• Transparent processes
Florian Dehnerdt,
Senior Consultant,
ITE computence GmbH
9:30 A.M.
Hall 3: Partner Presentations
9:45 A.M.
P9
Hall 4: Demo Point, Expert Session
Acceleration of Claims Management and
Customer Service Processes with SAP
Document Access by Open Text
E3
Cost Optimization and Efficiency Improvement
in SAP Environment
D5
Expert Session: Support in Implementing
8. EU Directive
Jasmin Reuschling, Christos Lemonidis, SAP
• Importance of content as an integral part of
insurance processes
• Digital mailroom for SAP
• Integrated claim file
Michael Cybala, Open Text
10:15 A.M.
10:30 A.M.
P10
• Collections and disbursements processes in the
call center of an insurance company
Zelia Marques, Hubert Schlees, SAP
Alexander Voss, Microsoft Deutschland GmbH
10:45 A.M.
Demo: Customer Billing and Payments –
Call Center Integration
D6
Demo: Electronic Customer and Case Files
E4
Expert Session: SAP NetWeaver BI and CPM
Strategy – The Roadmaps
• Integration of insurance processes in electronic files
Harald Mayer, SAP
11:00 A.M.
11:30 A.M.
12:00 noon
P11
Integrated Product Development Process
• Taking automobile insurance as an example
Maryan Karpyk, msg systems ag
Joachim Küpper, SAP
Agenda
WEDNESDAY JUNE 11, 2008
Hall 1: Plenum
12:15 P.M.
A8
First Experiences Made
When Implementing Policy
and Claims Processes at
VBL
• Starting point
• Structure and procedure
• Next steps
Jürgen Weiß, Versorgungsanstalt des Bundes und der
Länder
12:45 P.M.
1:00 P.M.
B8
Human Resources Management – More Than Just
Administration
Elke Hecht-Friedrich, SAP
Hall 2: Partner Presentations
P8
Independent Software Vendor Strategy of ConVista for
Sales Force Management
• Functionality and usage
• Development plan
Frank Westendorf, ConVista
Consulting AG
Break
Keynote: Wolves as Management Masterminds, Piranhas as Masters of Moderation:
What Managers Can Learn from Nature
Dr. Matthias Nöllke
1:45 P.M.
Hall 5
Farewell and lunch
Hall 3: Partner Presentations
12:15 P.M.
12:30 P.M.
P12
Use of SAP CRM in Insurance
• Integration of SAP CRM
• Technological opportunities
• Coordination with other SAP applications
Michael Flicker, syskoplan AG
Hall 4: Demo Point, Expert Session
D7
Demo: More sales through integration of sales
channels
• Internet as an integrated sales channel
• Customer self-service
• Benefits of integration for the agent
Michael Leinert, ConVista Consulting AG,
Ulrich Kaiser, SAP
D8
Demo: Customer Interaction Center –
A Different Account Balance Display in
Collections/Disbursements
• The new, user-friendly view of your customer data
Thomas Weber, SAP
12:45 P.M.
PARTNER EXHIBITION
Accenture is a global management consulting, technology services, and outsourcing company. (www.accenture.com)
Systems and software for the health insurance industry. Complete SAP-based and custom IT solutions.
BearingPoint is a leading management and technology consulting company serving insurance companies.
Business & Decision – a leading international consultancy specializing in BI and CRM.
Consulting and solutions focused on banks and insurance companies.
Tailored consulting and optimized processes for insurance and reinsurance.
ConVista is a special expertise partner for the implementation of SAP for Insurance.
eC4u Expert Consulting AG is one of the leading independent CRM consultancies in Central Europe.
EMC develops and sells products, services and solutions for management and for saving requirements.
We combine management and IT consulting – pragmatic solutions for people who get things moving.
EXXETA – Competence in SAP and custom solutions.
The "Financial Solutions Provider“ for SAP Treasury and Risk Management, Loans Management, NetWeaver BI
and NetWeaver XI.
Fujitsu Siemens Computers is the leading European IT infrastructure vendor.
Server, storage, and software solutions for infrastructure management and process optimization.
IBM Global Business Services – our teams create innovative solutions and proven business benefits.
Modern concepts for analytical and core insurance, user-oriented SAP solutions, and successful implementation.
consulting.software.results
IMG specializes in implementing innovative business models in processes and systems.
Comprehensive range of services, accounting and financial analytics.
Lodestone Management Consultants – a global management consultancy.
Working with a familiar user interface: Microsoft Office System and SAP HealthCare Relationship Management.
Longstanding strategic development and consultant partner of SAP in the entire insurance environment.
Open Text is the leading provider of Enterprise Content Management software (ECM).
Provider of predictive analytics software solutions that help companies to become predictive enterprises.
From identifying strategic fields to implementing efficient concepts.
Optimized high-volume printing and consolidation of document processes for SAP for Insurance.
Sun Microsystems is the leading manufacturer of UNIX platforms and a longstanding provider of system platforms for SAP.
syskoplan is a software integrator and consulting partner for leading insurance companies with a focus on CRM, BI and eSOA.
In-depth SAP consulting focused on the insurance industry. We create sustainable added value!
UC4 Software – Workload automation excellence integration and control of your critical processes.
The leading solution provider for SAP Records Management. Holistic, file-based process management.
REGISTRATION
COPY AND FAX TO +49/7 11/7 16 88-01
OR REGISTER ONLINE UNDER www.sap.de/insuranceforum
Please accept my binding registration for the SAP International Forum for Insurance
on June 10–11, 2008 in Leipzig.
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Seaside Park Hotel
T +49/3 41/98 52-0 SR: € 120/DR: € 140*
Radisson SAS Hotel Leipzig
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SR: € 130/DR: € 147*
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Leipzig Marriott Hotel
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