May 27-29, 2015 Westin Harbour Castle Hotel

CONFERENCE PROGRAM HIGHLIGHTS
The 2015 program offers delegates fresh
perspectives and innovative ideas. Engaging
knowledge transfer for achieving excellence in
patient and caregiver experiences.
May 27-29, 2015
Westin Harbour Castle Hotel
Achieving Excellence
in Patient Experience
Achieving Excellence
Through Governance
Topics will include:
Topics will include:
•Caregiver Engagement
•Culture of Inquiry in the
Boardroom
•Caring for Patients with
HIV
OPENING KEYNOTE:
OPENING KEYNOTE:
•Caring for Patients in
the LGBT Community
Dr. Anne Snowdon
Dr. Samantha Nutt
•Healthcare Integration
Thursday, May 28, 2015
8:45-10:00am
Friday, May 29, 2015
8:30-9:30am
•Palliative Care
Personalization of
Health Care: 10
Steps to Achieving a
Personalized Health
Care System
Leadership in Difficult
Times
Awards for
Excellence Banquet
Graham Chittenden
Thursday, May 28, 2015
7:00 – 9:00 p.m.
Celebrating the
Extraordinary
Together
CLOSING KEYNOTE:
Jessica Holmes
Friday, May 29, 2015
1:10-2:00pm
The 60-Minute
Perspective Makeover:
Proven Tips to Living
an Awesome Life!
•Governance Roles and
Functions
• Strategic Governance
•Patient Engagement
Achieving Excellent
Value
Achieving Excellence
Through Quality
Topics will include:
Topics will include:
•Balancing Optimal
Patient Outcomes
• ALC Value Stream
Mapping
•Drugless Pain
Management
• CHRIS Competency
•Evidence-Based Decision
Making
•Innovation & Technology
•Lessons Learned from
Telehomecare
•Optimizing Care
Coordination
•Research Results & Data
Analysis
•Standardized Approach,
Customized Experience
• Employee SelfManagement
• Falls Prevention
• Improving and Driving
Excellence Across Sectors
• Multi Incident Analysis
Technique
• Quality Improvement
through Relationships,
History, and People