SAY AFTER - Omnetric Group
Transcription
SAY AFTER - Omnetric Group
In association with For more information : www.usa.siemens.com/roi created by: Utility *THE CALCULATIONS ARE NOT A GUARANTEE; A NUMBER OF FACTORS MAY IMPACT ACTUAL RESULTS. WHAT WILL THE HEADLINES SAY AFTER YOUR NEXT MAJOR STORM? OMS In association with Outage intelligence can save your utility millions. Reduction In Truck Rolls* Reduction In Average Restoration Time* 10% MINUTES 1-5 Bra nd St ud io Improvement In Customer Satisfaction* 2% Find Out More Annual Savings* $2.96 MILLION A FIERCE STORM CAUSES WIDESPREAD expectations for outage restoration are higher than ever OUTAGES ACROSS a utility’s service territory due to technology advancements and real-time data of 1.5 million rural and urban customers.* The utility starts the arduous process of assessing the damage, dispatching restoration crews and responding to questions from customers and the media while trying to manage restoration time expectations. Post-storm damage assessment relies on collecting data from disparate sources including customer calls, SCADA alarms, field crew inspections, weather reports and GIS data – requiring significant manual efforts to validate and prioritize outages. Inaccurate estimated restoration times lead to frustrated customers who turn to social media to express their dissatisfaction with the utility. Unfortunately, this isn’t just a mock scenario – many utilities have faced problems associated with large numbers of outages, overwhelmed call centers and slow restoration efforts. And more than just the utility’s reputation is at stake. Perceived poor storm response and lengthy outage durations can spur state investigations, performance-based regulatory initiatives and even punitive actions costing the utility millions of dollars to address.* Meanwhile, availability from advanced metering infrastructure (AMI) and smart grid investments. With OMNETRIC Group’s Outage Management Solution architecture, utility back office applications and IT systems seamlessly integrate to monitor more data sources and improve outage intelligence. OMNETRIC Group’s solution leverages both weather forecast data and social media data mining to predict areas of greatest potential impact from the storm, and correlating posted storm damage pictures with GIS positioning and customer data to improve outage restoration performance. Engagement with customers is automated across communication platforms, including social media, to reduce operational risk. Pre-storm preparation enhancements can support optimized crew dispatch and targeted outage location determination. The utility can also proactively respond to customers with restoration updates, automate voice and text messages, manage customer expectations, monitor for true and perceived problems, and receive timely confirmation of service restoration. OMNETRIC GROUP OUTAGE MANAGEMENT SOLUTION OVERVIEW • Built on Siemens’ Spectrum Power 7 Advanced Distribution Management System (ADMS), the “Next Generation” Outage Management Solution is bundled with a suite of products via OMNETRIC Group’s integration architecture to create valuable outage insights and functionality, including streamlining customer engagement. • Utilities using OMNETRIC Group’s Outage Management Solution will experience better restoration performance that will yield labor savings and improvement in key outage duration and customer satisfaction metrics. Contact Us Lifetime savings* $12,300,000