Documentation Specialist

ON THE MARK Documentation Specialist Full Job Description
April 2015
POSITION DESCRIPTION:
Documentation Specialist – US/UK Based
ABOUT ON THE MARK (OTM):
OTM is a boutique consultancy known for its organization design and business transformation
solutions. Now in its 25th year of operation with offices located on both sides of the Atlantic,
we are recognized by many of our customers as their preferred vendor in providing substantive
yet practical organization design and lasting change. We are looking to grow our team.
ROLE DESCRIPTION:
As a documentation specialist you will become an integral member of the OTM consulting
team. You will have the unique and exciting opportunity to work with leading companies
around the world as well as help build and develop the OTM brand internally helping us grow
to new levels. You will have the chance to learn OTM's proprietary business transformation
methodology directly from top practitioners in the field and gain exposure to a vast range of
global businesses. At OTM we are looking for a talented and motivated documentation &
specialist to join and support our global consulting team. Successful candidates will be able to
learn fast, use their initiative and adapt to the many tasks which could come their way, rising to
the challenge with good humour and a sense of purpose.
ROLE REQUIREMENTS:
Minimum of a BA/BSc university degree or equivalent.
Ability to produce documentation based on core principles of instructional design,
graphic design and technical writing.
Able to produce complex documentation that tells both the narrative story and
transformational blueprint of our customer organisations - not just a set of slides. Easily
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ON THE MARK Documentation Specialist Full Job Description
April 2015
discerns between merely documenting pages versus capturing the narrative that occurs
within a collaborative workshop environment.
High expertise in document layout, formatting, graphics, flow and linkages.
Must be a highly skilled in all Microsoft Office applications such as PowerPoint, Excel,
Word, Visio, Outlook, SharePoint, CRM and Project.
Proficiency in Adobe Creative Cloud apps such as Photoshop, Illustrator and InDesign
for more complex documentation.
Be able to create and develop tools and templates based on OTM’s signature
methodology for customer use.
Ability to rapidly learn how to use new pieces of software and web interfaces (e.g. client
portals, and software) and contribute to our continued improvement software whilst
appreciating you are working within an established business.
Strong verbal and writing skills -- able to write business communications; able to
communicate concisely, simply and in a step-by-step fashion. Able to work with C-level
executives, middle managers and front-line staff equally well while maintaining an
executive presence.
Travel up to 75% of time including both domestic and international (Must have a
passport). The successful candidate will be on the road a lot of the time and could be
gone from home for up to 2-3 weeks at a time. This means total flexibility and
adaptability in work/travel schedules is required. E.g. traveling from one country to the
next at a moment’s notice with ease. The consultant team becomes your on-the-road
support network.
Well organised e.g. supporting the lead consultants during workshops, arranging hotels,
ordering supplies and arranging transport for the consulting team when needed.
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ON THE MARK Documentation Specialist Full Job Description
April 2015
Thrives in a highly autonomous work environment and has the desire to learn, innovate
and truly contribute; Able to take direct direction, guidance and feedback without being
adversely affected.
Has a can do attitude and is willing to take on a variety of projects & challenges.
Must be able to work as a team. This will enable the candidate to work with existing
Documentation Specialists, Support Consultants and Senior Consultants effectively both
in person and virtually at all times.
Strong work ethic and time management with the ability to get the work done in
sometimes short spaces of time regardless of time zone. Some days can be long (15-16
hours).
Ability to manage projects from end-to-end; application of lateral thinking and doing.
Must have high emotional maturity, good relationship skills and sound judgment to work
in sensitive environments with clients. This includes what to wear/not wear and what to
say/not say. Self-awareness and restraint is required at all times when working with
clients.
Will be part of the OTM team and will spend most of their time with them so a strong
ability to build and maintain both a working and personal relationship with them is
required. Must be able to have fun on with road without complaining.
Additional skills (Nice to haves):
Able to speak, read and write in another language ideally French, German, Spanish,
Mandarin.
Existing experience living and/or working in other countries and cultures.
Background knowledge and understanding of organisation design, organisation
development, business transformation, instructional design or facilitation.
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ON THE MARK Documentation Specialist Full Job Description
April 2015
Perks of the Role:
With good time management, candidates are able to exploit working calendars to travel
to locations prior or after onsite project milestones for sightseeing, leisure, etc. at their
own expense.
Exposure to a vast variety of businesses allowing candidates to both use their existing
connections as well as developing many new ones.
Work with some of the world’s leading consultants and learn the trade.
Continuous learning both culturally, academically and practically.
The ability to work virtually from home and other sites when not on site delivering a
client milestone.
Flexible working hours when not on site for a client milestone.
Role will initially be on a contractor basis to ensure fit, skill sets and contribution of the
candidate. In addition to the perks of the role, OTM offers competitive compensation
and benefits packages including bonus, generous vacation/holiday per year and
healthcare benefits (medical, dental, vision for US employees).
Previous successful candidates come from a range of backgrounds including seasoned
technical writers to recent graduates from a wide range of subjects (e.g. Science and
History to Business).
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ON THE MARK Documentation Specialist Full Job Description
April 2015
TO APPLY:
Interested candidates should send the following;
a) Your resume/CV.
b) No more than a two-page cover letter addressing why you are the ideal candidate in
response to the requirements as stated above.
c) 3 references. They will not be contacted without your prior consent.
d) Three work samples of your own documentation work that should include written,
illustrative, graphical and technical elements.
e) Be prepared to move quickly.
Title your email “Documentation Specialist Application” so that we are sure to receive it.
Send your packet to [email protected]
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