GRS Access - Great

Get the
Great-West Life
advantage
What matters to us
is the success
of your group retirement
and savings plans.
Your organization is unique.
You have your own set of standards, goals and perspectives. That’s why we take an individual approach to
your group retirement and savings plans needs.
Your needs and the needs of your members are what push us to be innovative and to provide superior products
and services.
That’s why we measure customer satisfaction which dictates itself to continual improvement of our products
and services. The high levels of satisfaction reported on our surveys prove we have the expertise and
dedication you are looking for.
We take that feedback and improve on our innovation, supporting you with the right people,
in the right places at the right time.
This brochure features QR codes. Scanning one of these codes with a QR-code
reader on your mobile device will give you a direct link to more information on
that product or service.
www.brainshark.com/grs/psintro
1
1
1
Innovation
To provide you and your members with the best support and service,
we need to be innovators. So we’re constantly using new technologies
and platforms to connect with you and your members.
GRS Access – Member home page
Members customize their home page to show the information
that’s most important to them. We can also customize it with
custom content widgets and your logo.
www.grsaccess.com
Take a tour using this guest access ID:
Access ID: Password: DEMO
ONLINE4U
Personal rate of return widget
Plan members visiting GRS Access can see a dynamic personal
rate of return widget on their home page. It’s fun and easy
for members to use and shows them what their investments
actually earned within various time periods. By using an
Internal rate of return (IRR) calculation, also known as
dollar-weighted return, Great-West Life helps them see how
their personal activities affect their investment returns,
which we feel is a much more realistic picture than the
time-weighted calculation many other financial firms offer.
www.brainshark.com/grs/PSPROR
2
Dynamic, online member
presentations
This engaging format can include animations, quizzes,
surveys and videos to keep members interested.
www.brainshark.com/grs/PSTFSA
eMagazines –
Smart retirement and Smart investing
Members can flip through the Smart investing magazine and the Smart retirement guide
on their home computer or certain tablets.
www.brainshark.com/grs/PSsmart_inv
3
Mobile My 1 per cent advantage
This award-winning calculator helps members who prefer to get
information to go. It’s compatible with iPhones, iPads, and most
BlackBerry devices.
www.my1percentadvantage.ca
Member education
when and how
members want it.
BlackBerry ®, RIM ®, Research In Motion ®, SureType ®, SurePress™ and related trademarks, names and logos are the property of Research In Motion Limited
and are registered and/or used in the U.S. and countries around the world.
iPhone ® and iPad ® are trademarks of Apple Inc., registered in the U.S. and other countries.
4
Member experience
Exceptional member experience is a key to a successful group retirement plan.
For that reason we provide members with plain speaking, engaging resources that
are meaningful to members.
Your retirement guide
Your retirement guide is an all-in-one solution for members, containing everything they
need to enrol in a convenient magazine-style format.
www.brainshark.com/grs/PSYRG
Follow the
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Member enrolment presentation
Led by our knowledgeable and approachable education
and communication managers, these presentations help
your members start on the right foot when it comes to your
retirement plan.
Online enrolment
An easier way for members to enrol in your group
retirement plan.
Making
retirement
planning easy
for members
5
Retirement planning tool
Helps members envision their retirement and what they need to save to
get there. The information members fill in here powers their retirement
income illustration on their statement.
www.brainshark.com/grs/PSRPT_video
Access Line
When your members call Monday to Friday, 8 a.m. to 8 p.m. ET,
they’re greeted by a friendly client service representative, who can
help them understand their investment options or answer their
questions. They can use the automated service 24 hours a day,
seven days a week, anywhere in North America.
1-800-724-3402
To prevent confusion for members whose first language isn’t
English or French, you can choose to include a service that offers
interpretation in more than 150 languages.
Investment and retirement specialists
Non-commissioned Certified Financial Planners are available through
Access Line to tailor an investment strategy that’s in line with a member’s
retirement goal, investment personality and unique circumstances – even to
help members choose the retirement income product(s) that can work best.
Customized posters
Remind members of your plan
services, benefits, education
sessions or recent changes to
your plan.
Retirement pl
home
Make yourself at
Make the mo
Visit www.grsa
Service at you
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logo goes
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or visit
your smartphone
Scan this code with
shark.com/grs/MHPP-E
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to see the video.
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6
under licence by
its subsidiary, London
Life Insurance Company
(London Life).
services availab
service
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Once registere
ccess.com
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ractive website,
complete tran
sactions, view
you can view
information abo
or print your
plan statemen
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retirement
poster, the group
As described in this
anning at your
st of the many
Member meetings
Gives members the opportunity to receive in-depth education on a variety of investment
and retirement related topics.
Simply speaking news
investing in our turb
ulent
times
The media loves a
good story. They focuse
of 2011. With these
d
kinds of headlines and on negative attention-grabbing headlin
drop 600 points one
es for the last half
the media’s power
to affect behaviour,
day and recover much
we’ve seen the marke
of their value the next.
ts
This semi-annual newsletter tells your members
about new tools,
Some time-tested
strategies that may
help:
updates and reminds them to regularly increase
> their contributions.
Simply Speaking neWS
Wint er 2012
Diversification is key.
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towards reaching your buying a home. The earlier you
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start saving, the more got a jump on many of your peers
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future. Plus, as a membe than those traditionally available
fees
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GRS Access
www.grsaccess.com
Great-West Life
Group Retirement Services
, T-540
255 Dufferin Avenue
London, ON N6A 4K1
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Life.
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asked what age old
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nts
number that represe
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difference in retiremen
$200,000
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wins 2011 ifCA awa home page
rd
to every
of zoomers is a benefit those
This active attitude
on retirement found the
community. A survey
were concerned for
polled, all retired people, n, their parents and their
childre
likely,
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more
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to
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involved in their health
one that
on a new look. It’s
Retirement has taken
most of your
planning. Make the
benefits from good by compar ing how much
plan
ent
your
group retirem
g all your savings to
you could save by bringingroup advantage calculator on
My
group plan. Visit the a difference the fee structure
GRS Access to see what to your bottom line
make
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individ
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before
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You can personalize er home page is easy to use and innova
the information you
tive.
if your plan has an
secure website. The
see when you sign
rrSP, save on the
latest enhancement
in
s to the member home to this
have been recognized
2011 income tax you
pay by making an
Association (IFCA) by the Insurance and Financial Comm page
in their 2011 awards
unicators
additional contribution
competition.
to your rrSP
Members have shown
before the february
the performance of they’re most interested in account balanc
29, 2012 deadline.
their funds.
es and
We designed the dynam
ic member home page
Check the notice of
personalized items,
Assessment you
to include these
giving you easier access
most important.
to what you consid
received after filing
er
your 2010 income
tax
You can choose what
return for your availab
le contribution limit.
containers of inform to display by moving, deleting or closing
ation called widget
Contribute as much
s.
as suits you within
You can:
that limit. You can
also
top
up your regular
• Get a quick picture
of your investment
savings if you still
portfolio balance by
and asset class
have room so your
plan
retirement savings
• review the types of
grow even faster.
investment options
you’ve chosen
• Compare your investm
ent performance over
and graphs
time using charts
Make sure to leave
time to mail in
• review your
your cheques; contrib
utions must
investments
be postmarked by
• Get fund reports
Feb. 29, 2012.
Complete a lump-s
• find useful educational
um contribution
tools like videos,
form and mail it to
Great-West Life.
calculators and articles
Call Access Line if
you need assistance.
Feedback indicates
we’ve hit
the mark and we’ll
continue to
introduce useful new
widgets,
such as the new person
rate of return widget alized
.
The sandwich gene
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$500,000
Your investment choices
different investment
should be based on
styles (e.g., growth
your tolerance to risk
and value), asset classes
and diversified across
offset losses in others.
and regions. Gains
Although a diversifi
in one sector or region
ed investment portfol
to ease the impact
help
io still fluctuates in
of short-term events
value, diversification
and enhances returns
helps
in the long run.
Stay invested. While
it’s tough to stay put
when
fear and anxiety are
the media coverag
the worst emotions
e is dominated by negativ
for a long-term investo
e
or market-timing,
news,
the truth is that
r. An emotion-based
can lead to a signific
decision, whether it’s
ant loss. Staying investe
you achieve your goals.
panic-selling
d and buying more
units when prices are
low can help
Revisit your portfo
lio. Just like a regular
ly scheduled health
to ensure it’s aligned
checkup, your investm
with your tolerance
ent portfolio needs
to risk. Check out GRS
Launch the Plan your
to be revisited
Access > Planning
retirement tool and
&
learnin
select Questionnaire
g > Plan your retirem
to redo your investm
ent.
ent personality questio
While there’s no magic
nnaire (iPQ).
bullet to help
MCC# 89160
Get a quick picture
of your personal rates
of return. See inSid
e to learn how
>
12/9/2011 11:34:30
AM
AM
12/9/2011 11:34:35
r 2012.indd 3-4
46-3717 SS News-Winte
Statements
With our statements, members get a clear idea of where they are and what they need to do to reach
their goals. They don’t need to work to get this information – statements clearly show action items in
smart messages and the smart retirement income illustrations show if they’re on track to reaching
their savings goals.
Your
logo goes
here
Your
logo goes
here
7
Pay inserts
A convenient way to communicate to your members.
Give members a quick reminder to keep an eye on
their retirement savings, or let them know about new
services and products.
At your service… at your convenience
Are you making the most of the many member services available to you?
Visit our web site at www.grsaccess.com. Once registered, you can: view or print your plan
statement at any time; change the direction of your future deposits and maturing investments;
complete transactions; and view information about your current investment choices.
Call Access Line at 1-800-724-3402 and speak directly with a client service specialist, between
8:00 a.m. and 8:00 p.m., eastern time. With Access Line you can: transfer retirement assets
between funds; change future investment instructions; check plan balances; and much more.
Call today!
Smart tools
Centralizes online education resources and tools into
one convenient online portal. It’s updated regularly with
articles, tools and resources – such as our award-winning
education videos.
Education and enrolment
videos
Even when one-on-one education isn’t
possible for members, we can provide
award-winning education videos on
Smart tools or through dynamic online
presentations.
www.brainshark.com/grs/PSed_videos
8
Simply speaking articles
One page articles that give members quick and valuable
information on investing for retirement.
Hold on
during
volatile
times
Since
Staying
the Cours
e: S&P/T
Annualiz
SX Comp
ed Perfo
rmance
June 30,
from June osite
2011
30, 2006
to
no on
market wil e can accurately
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ted in the
it's wise
capture
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market to
the days
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Oct. 6, 2011
My group advantage calculator
Members get a clear idea of the advantage their group plan
offers with My group advantage calculator. It demonstrates
the difference lower investment management fees can have
on their retirement savings and income.
www.brainshark.com/grs/PSGroup_calc
ing
Sm art inv est
S m a rt
g
investin
Smart investing
Provides insights into investing for retirement and
practical advice on how members can get the most out
of their savings.
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9
Acquaint Financial
Having a healthy financial plan isn’t limited to retirement. Our exclusive
agreement with Acquaint Financial allows you to help members develop their
overall financial plan through interactive seminars and the iAcquaint website.
www.brainshark.com/grs/PSAcquaint
Online cash withdrawal
This optional service makes withdrawing funds convenient –
allowing members to make secure online withdrawals with
direct deposits to their personal bank account.
Smart retirement
Retirement income solutions
Guides members in turning their retirement savings into
retirement income.
Members can count on Great-West Life support even after
they retire with our dependable retirement income solutions.
Sm ar t re tir
em en
S m a rt
retire
t
Retirement
income
solutions
ment
sponsored by
<YourCompany logo>
We know your standards extend well beyond your career. When you retire,
you might relax but your standards won’t. That’s why we’ve established a group registered
retirement income fund (RRIF) and life income fund (LIF) to meet the needs of retiring
members and their families.
Through the YourCompany group retirement income plan you have access to retirement
income products such as non-registered savings plan, the registered retirement savings plan
(RRSP) and a tax-free savings account.
The group advantage?
Lower-than-typical retail management fees
(see Think of the savings for an example)
An impressive array of investment options from professional
investment managers
Access to free, personalized assistance from an investment
and retirement specialist
> Coun
tdown to
retiremen
> Source
t
s of retir
ement in
> Invest
come
ing to m
in
im
iz
e
> Quick
tax
tips
Better interest rates on guaranteed investment accounts
Online access to your account and important information
a
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No administration or transfer fees
Ret
Use
t
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ro a
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me
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Investments
One of the benefits of partnering
with Great-West Life is your access
to the most extensive investment
line-up in the group retirement
industry in Canada. It gives you
choices and greater flexibility to
create an investment menu to
meet the needs of plan members at
every stage of their lives.
A compArison of
Cadence Series Funds
Launched
Number of funds
Asset allocation funds
Simple yet sophisticated
Through Great-West Life you have access to two types
of asset allocation fund solutions: target risk and target
date asset allocation funds. Both offer plan members
simple investment solutions built on sophisticated and
proven investment management principles.
Asset allocation funds –
a single fund solution
We offer the most extensive asset allocation fund solution
in the industry: three target risk and four target date asset
allocation funds. Our suite of asset allocation funds offer plan
members a simple yet sophisticated investment solution to
help reach their retirement goals.
Two types of asset allocation fund
programs
Target risk asset allocation funds – based on risk profiles
determined by our Investment personality questionnaire. The
spectrum of target risk funds includes conservative, moderate,
balanced, advanced and aggressive profiles.
Target date asset allocation funds – based on a selected
retirement date, also referred to as the member’s investment
time horizon. Custom target date funds are available for plans
with $20 million or more in assets.
Highlight the information
members need to
know to make sound
investment decisions
and help them keep
track of their investment
performance.
Continuum Target Date Funds
2006
Nine funds, ranging from 2010 to 2050
BlackRock Canadian LifePath®
Index Funds
2008
Nine funds, ranging from 2010 to 2050
Fidelity ClearPath™
Retirement Portfolios
2007
Eight funds, ranging from 2010 to 2045
2004
Eight funds, ranging from 2010 to 2045
Key characteristic
Option to tailor the funds to members’
risk tolerance
Use mostly institutional investment
managers
Index-based
First institutional target date fund in
Canada
Investment
approach
• Multi-manager
• Multi-style
• Multi-manager
• Multi-style
• Passive
• Single-manager (BlackRock)
• Active
• Single-manager (Pyramis Asset
Portfolio
construction
• Diversified investments
• Managed by Great-West Life
• Modelled after Continuum Funds
• Managed by Great-West Life
• Underlying funds consist of primarily
• BlackRock index funds
• Constructed by BlackRock
• Designed to emulate the performance
• Fidelity institutional pooled funds
• Constructed by Pyramis Asset Allocation
• Underlying funds consist of primarily
Asset class
• Canadian equity
• Canadian bond
• U.S. equity
• International equity
• Canadian equity
• Canadian bond
• U.S. equity
• International equity
• Canadian equity
• Global equity
• Canadian bond
• Canadian inflation-linked bond
• Canadian equity
• U.S. equity
• International equity
• Fixed income
• Money market funds
Alternative
investments
• Real estate
• Mortgages
• Global bonds
• Real estate
• Mortgages
• Global bonds
• Global infrastructure
• Real estate
• Emerging markets
• High yield bonds
• Global real estate
Equity allocation
at maturity
Thirty six per cent equity and
64 per cent fixed income at target date
and thereafter
Thirty six per cent equity and
64 per cent fixed income at target date
and thereafter
Forty per cent equity and
60 per cent fixed income at target date
and thereafter
Retirement phase - Shifts from
40 per cent equity and 60 per cent fixed
income into the post-retirement phase.
Post-retirement phase - 10 years after
retirement. Set at 30 per cent equity and
70 per cent fixed income.
Portfolio Solutions Group
internal managers
Portfolio Solutions Group
external managers
of certain equity and fixed income
indexes
Allocation Team, a division of Fidelity)
Team
Asset mix
rebalancing
Actively managed and regularly
rebalanced to maintain a
pre-determined threshold
Actively managed and regularly
rebalanced to maintain a
pre-determined threshold
Reviewed and rebalanced quarterly
Regularly rebalanced using cash flows
to maintain a daily target asset mix
Due diligence
These funds and their associated
investment managers are monitored
by Great-West Life Portfolio Solutions
Group and are subject to our investment
manager review* process.
These funds and their associated
investment managers are monitored
by Great-West Life Portfolio Solutions
Group and are subject to our investment
manager review process.
These funds are monitored by BlackRock
and are subject to our investment
manager review process.
These funds are monitored by Pyramis
Asset Allocation Team and are subject to
our investment manager review process.
Cadence Plus (counterweight funds)
N/A
N/A
N/A
Consideration for
risk tolerance
Fund reports
target date fund solutions
Great-West Life offers the most extensive target date fund lineup in the group retirement industry. The chart below compares our four target date fund solutions.
*The investment manager review, a quantitative and qualitative review process, is applied on a semi-annual basis to every investment manager and
each investment fund accessible in our core investment lineup. The process is performed by the Investment Manager Review Committee.
Automatic investment rebalancing
service
This optional service automatically re-adjusts a members’
investments to ensure the investment options remain in line
with that member’s risk tolerance.
Member investment selection service
This optional service helps members choose their investment
options. Members get help by calling Great-West Life plan
investment consultants. Our non-commissioned, qualified
investment professionals provide unbiased investment
advice and help members select investments that best suit
their retirement and savings goals. As an additional benefit,
automatic investment rebalancing is included in this service.
Investment manager reviews
As a value-added service, the investment manager
reviews ensure the quality and consistency of our
investment options, allow you to spend less time
monitoring investments offered in your plan and help
to meet your plan governance responsibilities.
The results of the reviews are easily accessible on
GRS Access.
National investments
services team
Our national investments services team are experts on
all of our investment managers and their funds and are
here to help you with additional investment expertise
and support.
11
Sponsor services
Good working relationships aren’t created – they’re earned. We’re eager to earn your
trust and respect.
When you work with us, you work with a dedicated team who knows you and knows your plan.
Your very own customer service specialist will be with you every step of the way.
National service program
Created annually and specific to each client, our national service program sets high standards for
quality service and continuous improvement through a structured, disciplined service delivery.
GRS Access (www.grsaccess.com)
Your online hub for the information and tools you need
to manage your plan. You can generate your most recent
client statement, create reports and transfer files. Access to
information by your plan administrators can be restricted at
your discretion. Take a tour of the sponsor view using this guest
access ID:
Access ID: Password: ADMIN
ONLINE4U
Client reporting
Stay up-to-date on your group retirement plans when you need
it with GRS Access, where you can create reports on demand.
We’ll also work with you to create custom reports that give you
information in the format you want it.
The Link™ online newsletter
To save you time, we deliver timely and relevant information
directly to your inbox six times a year. Our sponsor newsletter
lets you know about important services, products and
legislation that could make a difference to you and your
members.
12
Measurement
Client satisfaction is an important part of our corporate culture.
We post quarterly client satisfaction posters in our offices to keep us focused on the goal
of exceptional customer service.
That ability to continually build and improve the client and member experience is one
of our key qualities. We follow a cycle of innovation.
If it’s worth doing, it’s worth measuring.
Gathering feedback
from clients and
members
Providing platforms
for feedback including
surveys in the call centre,
member meetings,
client meetings
Implementing
through the
right people
at the right time
Analyzing their
needs during
quarterly reviews
Innovating
and creating
solutions
Our group products
n R
egistered retirement savings plans
(RRSP)
n S implified pension plans
(in Quebec and Manitoba)
n R
egistered pension plans (RPP)
(defined contribution)
n Non-registered savings plans (NRSP)
n Deferred profit sharing plans (DPSP)
n Investment-only plans
n Tax-free savings accounts (TFSA)
13
Implementation
First impressions count. So during the implementation process, we take it very seriously.
We offer:
n A
project management approach that makes for a simple implementation for you and your members
n P
eople who are dedicated to the success of your plan and willing to hear and understand your perspective
n A
foundation in experience that allows us to be flexible enough to meet your unique needs
n A
dedicated customer service specialist who’s there for you as your first point of contact for your day-to-day plan needs
Working with you
to understand your unique needs
Our commitment to you
Your trust and confidence is vital to us. So we won’t compromise when it comes to safeguards and
compliance. Our business processes are matched with careful plan design and ongoing education to
help you meet your obligations.
Privacy
guidelines
CAP
Independent guidelines
tools and
audits
support
Investment
Business
continuity manager
reviews
plans
We’ve got you covered.
14
Legislative
updates
Our experience –
your advantage
Get the advantage of a leading provider
of capital accumulation plans in Canada
Group retirement services
n M
ore than 17,500 plans administered
n O
ver 1.3 million plan member accounts
n $
37.6 billion in assets under administration
n $
5.3 billion in annual contributions for 2013
n 1
3 offices across Canada
n M
ore than 130 retirement specialists ready to help you and your members
Great-West Life, London Life and Canada Life
n O
ver $42.2 billion in pension and group savings assets
n O
ver $341 billion in assets under administration
n S
erve the financial security needs of more than 12 million people across Canada
n M
embers of the Power Financial Corporation group of companies
As at Dec. 31, 2013
In the U.S. – Great-West Financial*
n U
S$386.8 billion in pension and savings plan assets
n S
econd largest retirement plan provider based on participant count
*Numbers as at Dec. 31, 2013 and including amounts from the pending acquisition of
J.P. Morgan Retirement Plan Services, scheduled for the third quarter of 2014, subject to U.S. regulatory approval.
If each of our members took only one second to
introduce themselves to you, it would take them almost
two weeks, 24 hours a day, to do so.
15
Begin your partnership
with Great-West Life
by contacting your local
Group Retirement Services
representative.
16
The Great-West Life Assurance Company, the key design and “Retirement solutions that never stop working” are trademarks of The Great-West Life Assurance Company (Great-West Life), used
under licence by London Life Insurance Company (London Life) and The Canada Life Assurance Company (Canada Life) for the promotion and marketing of insurance products. London Life and
Canada Life are subsidiaries of Great-West Life. As described in this brochure, the group retirement and savings products are issued by London Life and the payout annuity products are issued
by Canada Life. The Link is a registered trademark of London Life Insurance Company. 46-3094B-5/14
Find your local contact by
visiting www.grsaccess.com.