Mendums Pond Attendant (Reports to Mendums Pond Supervisor

Mendums Pond Attendant
(Reports to Mendums Pond Supervisor)
The attendant will rotate between the gatehouse and boathouse duties. Mendums Pond staff are employees of the
University of New Hampshire Department of Campus Recreation. While on duty, the gate attendant is expected to:
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Gatehouse:
o Station him/herself inside or directly outside the gatehouse in order to be visible and accessible to
patrons at all times
o Inform patrons of area rules and regulations and provide directions to parking and drop off areas –
distribute Mendums regulations and map to new visitors
o Collect entrance fees and/or check passes for all visitors
Boathouse:
o Ensure that renters complete boat rental forms completely and accurately
o Distribute and collect equipment from patrons (boats, paddles, PFDs)
o Inform renters of PFD policy
o Assist patrons in getting boats on and off of boat racks and into/out of water
o Ensure that all boats, PFDs and paddles are cleaned, put away, and secured at the end of the day
o Ensure that all boats are put away properly (upside down on boat racks) and locked
o Monitor boaters and swimmers for signs of distress
o Keep an accurate account of all rentals
o Collect and record boat rental fees
Represent UNH and Campus Recreation in a professional, positive, and courteous manner in all interactions
with patrons and other passers-by
Pick up any and all trash/litter from around the gatehouse and front gate area
Keep an accurate account of visitors coming and leaving
Maintain the cash box and complete all forms accurately and completely
Give all completed forms to the Supervisor at the end of the day and inform the supervisor if any additional
forms are needed for the next day
Keep the binder neat and in order
Greet reservation groups as they arrive and direct them to their site and ask them to check in with the supervisor
at the Administrative pavilion
Arrive on time (15 minutes early) for all shifts
Wear a Mendums Pond staff shirt and appropriate attire at all times during shifts
Represent UNH and Campus Rec. in a professional, positive, and courteous manner at all times
Provide excellent customer service to all patrons
Handle visitor questions regarding facility
Report emergencies, thefts, equipment damage, etc. to supervisor
Perform maintenance jobs as assigned by supervisor
Hold first Aid/CPR certification
The attendant is the “face” of Mendums Pond and is responsible for greeting all patrons as they enter, providing
information about the facility, and directing patrons toward the parking and/or drop off area and assisting with boat
rentals. Attendants will also interact with our neighbors and other passersby and need to be excellent representatives
of the University and the Department.