ProctorU Frequently Asked Questions

ProctorU Frequently Asked Questions
General FAQ
What is involved in the set-up and how long does it usually take?
How does ProctorU gain access to my machine?
What kind of access does the Proctor have on my machine, and will they be able to do anything without
my knowledge?
Do I need to wear professional dress while completing the assessments?
Are breaks allowed?
What materials are allowed during the assessment?
Can I use a scientific/graphing calculator or the calculator on my computer or tablet?
Scheduling with ProctorU
When can I schedule my assessment?
When is ProctorU available to proctor assessments?
I’m unable to complete the assessments within the given time frame. What are my options?
I need to reschedule. What should I do?
Do I need to schedule separate appointments for each assessment?
The ProctorU website won’t let me schedule. What should I do?
When I click on New Reservation in New Exam, there are no options in the dropdown list. It says "No
Active Term or Exams for Epic*". What should I do?
Technical FAQ
Do I need a microphone while taking the assessments or just a webcam?
Which operating systems work with ProctorU?
Is there somewhere I can make sure my computer meets the requirements?
Can I complete the assessments on my tablet?
Want to see ProctorU in action? Check out their video on their website (go.proctoru.com).
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What is involved in the set-up and how long does it usually take?
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The proctor will make sure the environment is appropriate for testing.
o Ensure you are in a well-lit, quiet and private room. The lighting of your room must be
daylight quality and overhead lighting is preferred. If overhead lighting is not possible,
please make sure that your light source is not directly behind you because it will make it
difficult for your proctor to see you.
o If your webcam is built into your laptop or desktop and it cannot be removed or detached,
you will also need a reflective surface such as a smartphone, DVD, CD, or a small
mirror. This is needed so your proctor can verify that the monitor surface is clear of any
materials.
Next, the proctor will authenticate your identity.
o Please have your government-issued photo ID ready.
o You will take a short authentication quiz and show the proctor your photo ID.
o The proctor snapped my picture. Why? And what is it used for?
 The photo is a part of the authentication process for ProctorU. Taking a file photo
allows them to complete three factor authentication: Something you are (your
photo), something you have (your photo I.D.), and something you know (the
authentication quiz).
 The photo is kept on file by ProctorU for their records.
o If your computer is in good working condition with a sufficient high speed internet
connection, the set up should not take more than 10 minutes.
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Where does Epic get those authentication questions we answer?
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ProctorU works with a company called Acxiom to gather the information through public records.
Epic never receives any of the information or has access to it.
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What kind of access does the Proctor have on my machine, and will they be able to do
anything without my knowledge?
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With your permission, the proctor will connect with your machine via remote access software called
LogMeIn.
Using LogMeIn, the proctor has the capability to use the mouse and take actions on your computer,
when necessary. They will not take any actions without your knowledge. Should they need to take
any actions on your machine, you will once again be asked for permission and the proctor will
explain what actions they’ll be taking, and why. You’ll also be able to see any and all actions that
the Proctor would take on your monitor in real time.
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How does ProctorU gain access to my machine?
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With the user’s permission, the proctor will connect to your machine using a remote access program
called LogMeIn. You will be asked to confirm that you’ve given your permission for them to connect
with a dialog box during the set-up process.
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Do I need to wear professional dress while completing the assessments?
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Please feel free to dress casually. If a tuxedo is your idea of casual, we won’t stop you.
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Are breaks allowed?
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Breaks are allowed in-between assessments. Please keep this in mind before beginning your
assessments.
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What materials are allowed during the assessment?
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You are allowed the use of a basic calculator (for more info on the calculator, see the question
below). You’re also allowed the use of scratch paper. The paper should be loose leaf, not a
notebook. You’ll be required to show the Proctor any scratch paper you’re using.
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Can I use a scientific/graphing calculator or the calculator on my computer or tablet?
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Only basic calculators will be allowed during the assessments. Please don’t plan to use your
computer’s calculator – navigating away from the assessments will cause them to automatically
pause.
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When is ProctorU available to proctor assessments?
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ProctorU is available 24 hours a day, 7 days a week.
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When can I schedule my assessment?
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You can schedule your assessment at your convenience on ProctorU’s website (go.proctoru.com) or
by calling 855-772-8678 (menu option 1).
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If you’d like to schedule your assessment for the same day, you should plan to call ProctorU for
availability or schedule using the “Take it now” feature on the website. The online scheduling
module will not allow you to make same day appointments.
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I’m unable to complete the assessments within the given time frame. What are my options?
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Please schedule and complete the assessments at your earliest convenience. Please also let your HR
Contact know when you plan to take the assessment.
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I need to reschedule. What should I do?
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No problem. You can reschedule your appointment by calling 855-772-8678 (menu option 1).
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Do I need to schedule separate appointments for each assessment?
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Only one appointment is necessary.
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The ProctorU website won’t let me schedule. What should I do?
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Sorry to hear that. Please give them a call at 855-772-8678 (menu option 1).
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When I click on New Reservation in New Exam, there are no options in the dropdown list. It
says "No Active Term or Exams for Epic*". What should I do?
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You should navigate to the “My Exams” tab and select the “Schedule Now!” button.
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Do I need a microphone while taking the assessments or just a webcam?
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You will need a working microphone in order to communicate with your proctor. Most
webcams have a built-in microphone.
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Which operating systems work with ProctorU?
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For PC: Windows XP or higher. For MAC: OSX 10.5 and above
Linux and Unix are not compatible
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Is there somewhere I can make sure my computer meets the requirements?
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ProctorU has you covered! (http://www.proctoru.com/testitout/)
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Can I complete the assessments on my tablet?
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No. At this time, mobile devices are not supported. Please plan to use a desktop or laptop
computer.
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