Learn More About Banking

Strong company.
Stronger employees.
Here’s what our employees are saying:
“It's a really dynamic environment. It's a great
opportunity to help customers.”
“If you have strong customer service skills, the
ability to multitask, and a desire to learn about
the banking industry, then the Bank Response
Center is for you.”
State Farm Bank®
Our commitment to meeting the changing needs of our customers and employees began the minute we opened our
doors for business in 1922. Our ability to anticipate and embrace change has made us a leader in the insurance
industry and is serving us well on our journey to becoming a leader in financial services. Our commitment to the best
interests of our associates and customers fosters loyalty and nurtures opportunity.
A Peek at What Our Bank Customer Service Employees Do
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Talk on the phone in a “virtual teller” role to customers, agents,
and State Farm employees
Answer account-related questions from customers
Provide verbal and written communication with customers, agents
and employees
Handle balance and interest rate inquiries, general account
services and new account openings
Provide information on State Farm Bank products
Utilize computer technology and multiple software systems
simultaneously to access online job aids and interact with
customers through on-line chat and email
Other Things to Know
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Employees may work non-standard shifts, including weekends,
holidays, and evenings, to provide remarkable customer service to
our customers and agents
Complete an extensive, paid training program to learn policies and
procedures
Manage a variety of customer service situations
Receive additional on-the-job coaching and training
Bank offers a variety of virtual customer service roles such as loan
underwriting, back-office account processing and collections
Note: Entry into this job family may require passing additional
background checks, including a credit check
Bank Customer Service Locations
Bloomington, Illinois  Earth City, Missouri  Phoenix, Arizona
Take your career to a better state.
Visit statefarm.com/careers today!