Office 365 Technical Diagram - Adobe pdf

3rd Pary DNS Management
Client Setup
Microsoft Office 365 Online Services (Exchange, SharePoint, Lync, Office 2013 Subscriptions)
Remote Document Compression / RDC enables Co-authoring and Efficient File Transfer/EFT
Microsoft
Enterprise: Single Provider
(i.e. Go Daddy, Primus, Network
Solutions, DynDNS, Bell, Rogers,
plus many others...)
1) Domain Name Registrar
2) DNS Name Servers
3) Website HTTP Server
4) Email Service (MX Record)
*Go Daddy, Primus, Network
Solutions, Bell, Rogers, etc.
Email Account: @outlook, @live, @hotmail,
also includes free access to web apps
*Office 365 Enterprise (E1, E2,
E3, E4) or Exchange Only Plans.
Calendars
Autodiscover Outlook Config.
Spam Control / SPF
Video Conf.,
Instant Mess.,
VOIP Services
IMPORTANT: Delete any existing MX & autodiscover records prior to
adding these new records. (Print existing configuration for Backout Plan)
DNS Records: Lync – Desktop Support
*Pre Feb 2012 (tls)
SIP Communication
2) DNS Name Servers
3) Website HTTP Server
4) Email Service (MX Record)
IMPORTANT: Not all 3rd Party DNS Managers support SRV records or End User
Access using a web interface. Verify this before selling Lync Services!
*Microsoft Outlook.com uses
ActiveSync for Smartphones, Tablets
and Outlook 2013
HOST, TTL, TYPE, DATA (100 1 5061 sipfed.online.lync.com.)
_sipfederationtls.workingconsultants.ca. 3600 SRV 100 1 5061 sipfed.online.lync.com.
(Primus, DynDNS Web Manager format)
Small Business
&
Small Business Premium
_sipfederationtls._tcp.workingconsultants.ca. IN SRV 100 1 5061 sipfed.online.lync.com.
(Provider RFC Specification format)
DNS Records: Lync – Mobile App Support
1) Domain
Name
Registrar
2) Website
HTTP
Server
path to Midsize or Enterprise Plans,
25 Users Maximum, No Blackberry
Business Cloud Services, Redirected
Name Servers to Microsoft)
Microsoft Cloud Services Infochart
©Working Consultants Inc.
www.workingconsultants.ca
Website Support for www.
Website Domain Support
*Small Business: Limited to the SharePoint Online website template capabilities...
B) DNS Records: Redirect to Ext. Website (Small Business)
http://mxtoolbox.com
http://network-tools.com
http://www.who.is
Website Support for www.
Website Domain Support
*Small Business: Requires IP Address for redirection capability with the www prefix...
2) DNS
Name
Servers
Microsoft Name Servers / Small Business Plan:
ns1.bdm.microsoftonline.com
ns2.bdm.microsoftonline.com
SharePoint based website is available for simple
website – optional. Office 265 SB can also redirect
to external website via IP address
Also, DNS entry for webmail.workingconsultants.ca
Shared Mailbox
*5GB - no extra costs
Public Folders – Email Enabled
*Not Web Accessible, only
Outlook Client
Site Mailbox – Email Enabled
*5GB - no extra costs, Requires
Both Exchange and SharePoint
(Office 365) and requires/
supports the version of Outlook
from Office Professional Plus.
Outlook Mailbox Configurations:
Exchange Mailboxes: EWS for automatic configuration (w/AutoDiscover) and extended
functionality via the Exchange-Outlook Protocols. User needs username and password only.
Tablet and Smartphone Exchange Connector: ActiveSync auto configuration (w/
AutoDiscover). User needs username and password only.
Exchange Shared Mailboxes and Shared or Delegated Inbox-folders/Calendar/Contacts:
Manually added to Outlook Account (PC: Account Setting > More Settings > Advanced, Mac:
File > Open > Other user s Folder )
Exchange Site Mailboxes and Public Folders: Automatically shows up in outlook with
primary mail login to Exchange.
Outlook.com (Formerly Hotmail): ActiveSync auto configuration (w/AutoDiscover) for
Outlook 2013, Outlook 2007/2010 need Hotmail Connector x32/x64. User needs username
and password only.
POP and IMAP: User needs username, password, POP or IMAP server name, SMTP server
name, port numbers, authentication method.
SkyDrive Pro – External Access
*Requires Microsoft Account
for external user access
SkyDrive Pro (My Site)
SharePoint
Site Mailbox – Document Collection
*Requires Both Exchange and
SharePoint or Office 365
SharePoint List - Custom Columns
*Import / Export to Excel
Office 2013:
License x1 PC
Subscription x5 PC s
Office for Mac 2011
License x1 Mac
Subscription x5 Mac s
*April 2014 – Next Version
Office Web Apps
*Password Policy can be set via GUI (730/14)
Website (Optional): Office 365 based websites
are for simple websites only. Your existing
website can stay as it is with no changes since
this is an optional feature.
WebClient
3) Web > Edit w/WebApp or Office WinHTTP Web Auto-discovery Service
Instant Messaging / IM
Video and Voice Calls
Present Online – Access via Office
Backstage Menu File > Share
Whiteboard
Presence Awareness (Outlook, Lync)
Integration Point: SharePoint is integrated with
Lync for Web based presence, Office Backstage
for places, versions and sharing, Outlook for
SharePoint Lists, Calendars and Site Mailboxes
Lync user list is
now federated
with Skype –
voice and IM
only as of June
2013
Set file sharing privilege – Office Backstage 2013 only
Office 2010/2013: SkyDrive Pro – Local Offline Sync.
*Co-Authoring: Word 2010/2013/Web App, PowerPoint 2010/2013/Web App,
OneNote 2010/2013/Web App, Excel Web App, Visio 2013, Office for Macintosh 2011
Office on Demand
Note: Built-in Workflow and content approval features are also available for advanced
automation capabilities
Temporary Install: Word, Excel, PowerPoint, Access,
Publisher, Project, Visio (No for Lync , OneNote, Outlook)
Subscription for 5 Computers / Devices
*Office on Demand streams full versions of Office
application to any computer For temporary access.
(Requires Windows 7 / 8)
Note: Install Office 365 Desktop Setup for Office 2007 or 2010 only
Lync Admin Center / LAC: Policies
and external access options.
Access Versions – Office Backstage
Light versions: Word, Excel, PowerPoint, OneNote
Office 365 Plans
$10 / $144
Pro Plus*
$4.10 / $49.20
$6.20 / $61.20
$16.10 /$160.80
$15.40 / $184.80
$8.20 / $98.40
$23.20 / $278.40
Exchange Only
Small Business (25 max)
Small Business Premium* (25 max)
Mid Size Business* (300 max)
Enterprise E1 (or E2)
Enterprise E3* (or E4*)
BlackBerry Enterprise
Server v5 – BES*
Polling
Co-Authoring* (No Check in/out)
*Click-to-Run / App-V
(Volume Licenses have MSI
while Retail Licenses and
Office 365 subscriptions use
click-to-run)
Lync Mobile Client: Windows
Phone, iPhone, iPad, Android
Lync Client: Separate Installation for 2010
versions x32, x64, part of Office 2013 365
Subscription Installation
BBCS Exchange SharePoint Lync Office*
Online
Online Online
*Office 2013 for Windows or Office 2011 for Macintosh
BlackBerry Device
Server v10 - BDS
* BES or BBCS requires an
additional $10 month BES
Tax to your local provider.
Telco Providers
Internet Explorer Add-ons:
Office 2013 2012-10-01 15.0.4420.1017
Microsoft Office List 15.0
Office Document Cache Handler
PersonalSite Class
SharePoint Spreadsheet Launcher
SharePoint Export Database Launcher
SharePoint OpenDocuments Class
SharePoint DragUpload Control
SharePoint Stssync Handler
NameC5trl Class
Add to Local Intranet &
Trusted Sites (https:// or
http:// if required):
*.outlook.com
*.sharepoint.com
*.lync.com
*.microsoftonline.com
Microsoft s Office 365, Outlook.com and SkyDrive all
use Windows Azure Platform-as-a-Service / PAAS...
*Active Directory Federated Sync / ADFS (+100 users)
*Automatically
uses Office File
Cache (ODC)
*Restart the Service,
set to Automatic
Upload Center
msouc.exe
MSOSYNC.EXE
SkyDrive
SkyDrive synchronizes at the
file level and ODC, 2GB
Limit, all file types are
allowed. (Windows, Mac)
*14 – 30 Day Cache
(Open > Places &
Recent Documents)
Note: imap.outlook.com
(If no BES Plan, user can
add IMAP email account
using the telco providers
BIS service)
Office 365
SkyDrive
SkyDrive
File Cache
SkyDrive
(outlook.com)
BlackBerry Business
Cloud Services - BBCS*
SD
(Windows, Macintosh)
(Win 8/RT Modern UI App,
iPhone, iPad iOS App )
C:\Users\%username%\SkyDrive
CSISYNCCLIENT.EXE
*Metro and iOS app s do not synchronize
files locally, just provide online access
SPWS 2010
SPWS File Cache
GROOVE.EXE
GROOVEMN.EXE
*This version only comes with Office 2010
(Now called SkyDrive Pro with Office 2013)
Note: SharePoint Workspace 2010 is not compatible
with Windows 8 & Office 365 Small Business.
View on Web
Right Click > SkyDrive Pro > Browse...
Right Click > SkyDrive > View...
Troubleshooting
Right Click > SkyDrive Pro > View Errors
Right Click > SkyDrive > View Problems
Word
Excel
PowerPoint
OneNote
Windows
Media Center
Groove
C:\Users\%username%\AppData\Local\Microsoft\Office\Groove
or C:\Documents & Settings\%username%\Local Settings\
Application Data\Microsoft\Office\Groove
*SharePoint Workspace 2010 is slow to respond when adding folders of files for upload
*SharePoint Workspace 2010 Explorer Access via Workspace does not allow you to add files, just folders
*All or Some Files,
choose folders option
in SkyDrive Settings
Bookmarks
Files
Accounts
Photos
Music
Movies
Books
ActiveSync
Visio*
SkyDrive Pro
Co-Authoring* (No Check in/out)
Set file sharing privilege – Office Backstage 2013 only
Apple iMac / Mac Book
Access Versions – Office Backstage
SharePoint
Integration
Tasks
Windows 8/RT
Windows Desktops /
Ultra Books / Laptops
Apple iTunes
(Windows, Macintosh)
Office 2010/2013: SkyDrive Pro – Local Offline Sync.
Voice/Data Network with VOIP Support
Right Click Options available in File
Explorer for both SkyDrive Pro and
SkyDrive with Windows 7 / 8
SkyDrive
Blackberry
*Co-Authoring: Word 2010/2013/Web App, PowerPoint 2010/2013/Web App, OneNote
2010/2013/Web App, Excel Web App, Visio 2013, Office for Macintosh 2011
Apple iCloud
IMAP4
2) Office Backstage
SkyDrive Pro (SharePoint)
SkyDrive (skydrive.com)
Access
InfoPath
Publisher
SharePoint
Designer 2013
Microsoft Lync
Project*
*Microsoft Visio / Microsoft Project sold separately.
*Use Office ODC option in
SkyDrive Settings (Sync
Faster, Co-Authoring)
4) Web > Mobile SkyDrive App
*Mapped Drive using special URL
from Website is also possible using
WebDAV over SSL...
N/A – Right Click > View in SkyDrive
Office Backstage Menu
C:\Users\%username%\AppData\Local\
Microsoft\Office\15.0\OfficeFileCache
2) File Explorer > SkyDrive
3) Web > Edit w/WebApp or Office
N/A – Right Click > Browse on S.P.
*All Files in Doc Library
C:\Users\%username%\
SharePoint\<<Library
Name>>
1) Microsoft Office Backstage Menu
rogers.blackberry.com
bell.blackberry.com
telus.blackberry.com
Access Other Versions
Calendars
Note: SkyDrive works just like DropBox,
Google Drive or Box.NET. All provide file
based synchronization to Windows.
ODC
SkyDrive.exe
Blackberry Internet
Server - BIS
Right Click > SkyDrive > Sharing
*Use Upload Monitor to change cache settings 14 – 30 days, Clear Cache if required, see cached files, save a copy of file
*Clear out both Local File Caches to resolve difficult synchronization issues, or view log files (ODC Cache and SPW Cache)
Office File Cache
(ODC/RDC/EFT)
Microsoft
SharePoint Workspace 2010
Federated Authentication, Platform as
a Service / PAAS, Multi Tennant
Applications, 99.9% Uptime Guarantee
SkyDrive Pro
Windows Services
4) Web > Open w/Explorer
Conference Features
SharePoint & Office Backstage Integration
Month/Year
Microsoft Business Cloud Service
portal.microsoftonline.com
mail.office365.com
External Partner Access: External Invitations are
supported to share Site, Folder, File. A separate
site is recommended, allowing for external
access to TeamSite to be OFF.
2) File Explorer > SkyDrive Pro
Right Click > SkyDrive Pro > Sharing
Contacts
Open, w/Co-Authoring
File > Open > Place, Cntrl-S to Update
File > Open > Place, Cntrl-S to Update
Sharing (Files Only)
File > Share (SharePoint 2013 only)
File > Share
Access Other Versions
File > Info > Versions
N/A – View in Browser or Office
Present Word, PowerPoint
File > Share > Present Online
File > Share > Present Online
Troubleshooting
See Upload Center, Delete Cache
See Upload Center, Delete Cache
*Office Backstage access to Sharing needs SharePoint 2013 on Backend, can only shares files only from Backstage (Not Folders)
*Office Backstage access to Versions with SkyDrive Pro needs Word 2013, Word 2010 needs to use Web Open
*Word Present Online in 2013 only, PowerPoint Present Online in 2013 or 2010 (File > Save & Send > Broadcast)
*Word 2013 can open and convert PDF s to word format for editing, can then convert back to PDF
3) Internet Browser
Open, w/Co-Authoring
SkyDrive Pro (SharePoint)
Click Document, Cntrl-S to Update
> Share
SkyDrive (skydrive.com)
Click Document, Cntrl-S to Update
Sharing (Files or Folders)
Select File or Folder >
Access Other Versions
Select File > Manage > Version History
Select File > Manage > Version History
Troubleshooting
Internet Options > Trusted Sites
Internet Options > Trusted Sites
Cisco
ShoreTel
Vonage
OOMA
*Can often Forward voicemail as an MP3 attachment to an email address.
*Local Number Porting is often an option depending on location
POP3
*POP Issues, No Synchronized Sent Mail, Delete
from both phone and outlook, wired sync for
calendar and contacts in Outlook PST file.
Other...
CardDAV
CalDAV
Microsoft Outlook 2013 with ActiveSync
OST: Cached Offline
Access for email, folders,
contacts, calendars, tasks
Outlook
OST File
Outlook 2013 now
uses ActiveSync for
outlook.com,
Outlook 2007/2010
uses the Hotmail
Connector (x32, x64)
OWA
Outlook
Web Access
Outlook uses Exchange Web Services / EWS account type for Exchange: This provides
Outlook with Delegation, Calendar & Contact Sharing, Auto Reply / Out of Office,
Recycle Bin, Quota and Progress Bar, Schedule Assistant / Free-Busy , Global Address
List / GAL, Distribution Lists, Message Recall, Archive Mailbox Access, AutoDiscover.
Exchange
*Outlook is only included in Business, Office
Web Services
Professional Plus, Office Mac 2011 Business
Presence Awareness Integration
Between Outlook <> Lync
Microsoft Lync 2013 integrated with Skype (June 2013)
Select File or Folder > Sharing
*SkyDrive versioning is automatic, but only accessible via the web, not the Office Backstage
*For SharePoint Collections Versioning support needs to be enabled via the web (Library > Library Settings > Versioning)
*SharePoint 2010 Versions accessible via Web (Select Collection > Library Tools > Documents > Versions)
VOIP is Voice over
IP, Voice over a
Data Network
Microsoft Skype
*POP / IMAP Issues, wired sync for calendar and
contacts in Outlook PST file.
Mobility Planning with BYOD Support
Microsoft Windows
Phone 8 / Surface Pro / RT
Google Android Devices
Smartphone / 7" 10" Tablet
*Android 2.3, 3.1 only 30 days sync with ActiveSync
Apple iOS Devices
iPhone / iPad /iPad Mini
Blackberry Z10, Q10 /
Playbook Tablet
Lync Basic,
Full Version
Lync Web
(HTML5)
Lync Mobile (Windows
Phone, iOS, Android) *Manual Config. Servers:
*SRV Record Type in DNS *Audio / Video Support *More DNS entries
sipdir.online.lync.com:443
Windows Store,
Xbox Music, Video
*WiFi, USB Port,
HDMI Out
*WiFi, 3/4G, USB
Link, HDMI Out,
micro-SD Slot
*WiFi, 3/4G, USB
Link, HDMI Out w/
Adapter
HomeGroup
www.windowsstore.com
www.xbox.com/music
www.xbox.com/video
Google MarketPlace,
Google Play
Windows Explorer
iTunes Software
Apple iOS
Blackberry App World
appworld.blackberry.com
(Also has music and video)
RT=No
RT=Online
RT WP8
*Office 14 – 30 day ODC
*July 2013
Google Android
Apple App Store
*WiFi, 4G, USB Link
BB5, BB6, BB7 Blackberry Link & BB
*No ActiveSync Desktop Software
ActiveSync: Licenses (Apple,
Google,Blackberry) Outlook
2013, Metro Mail,
Smartphones, Tablet Clients
play.google.com
store.apple.com
itunes.apple.com
RT=No
Windows 8/RT
*Gmail Mail App or Open
Protocols (IMAP, CardDAV,
CalDav) July 30th, 2013
Gmail will be EAS Hostile
www.google.com/enterprise/marketplace
Misc.
Small Business: No upgrade
SkyDrive Pro – Teamsite
*Document Collection Web Part,
Enable Versioning, Activate
OpenDocument, Setup Access
1) Microsoft Office Backstage Menu
Sharing (Files or Folders)
Folders
POP3
A) DNS Records: SharePoint Website (Small Business)
*Office 365 Small
Business License
requires domains to
be fully redelegated
to Microsoft, then
Microsoft csn manage
your DNS entries.
*BELL promotes this
SB plan, using their
own DNS! - BEWARE
ActiveSync: Exchange synchronization services for
tablets, smartphones and Windows 8 Metro Mail App.
Provides synchronization of email, folders, contacts,
calendars and tasks.
RSS Feed
Outlook / OWA
User Management: – Admin adds users to
appropriate group for Role Based Access
Control /RBAC from the Active Directory –
populated with all of the Exchange Users.
Corporations
C:\Users\%username%\AppData\
Local\Microsoft\Office\Spw
Double Click to Open, Cntrl-S to Update
IMAP4
*Redirect to Microsoft Name Servers
Exchange
Web Services
SkyDrive Pro – My Site (7GB)
*Document Collection Web Part
Web Conferencing
*All Files in My Site
C:\Users\%username%\
SkyDrive @ wc5
Double Click to Open, Cntrl-S to Update
iCloud
Enterprise Plans - up to 300 users,
otherwise like Enterprise
Exchange Web Services / EWS: This provides Outlook
with Delegation, Calendar & Contact Sharing, Auto
Reply / Out of Office, Recycle Bin, Quota and Progress
Bar, Schedule Assistant / Free-Busy , Global Address
List / GAL, Distribution Lists, Message Recall, Archive
Mailbox Access, AutoDiscover.
User Mailbox – w/In-Place Archive
*25GB Plan 1, 100GB Plan 2
*All services from Exchange Online and
SharePoint Online are available using a supported
browser – except for Exchange Public Folders
SharePoint Admin Center / SAC: Web based
SharePoint Administration, Create Site
Mailboxes, SharePoint Collections, Site and Sub
Sites, Settings Page, External Access.
SPW
SkyDrive (skydrive.com)
Emails
Open, w/Co-Authoring
SkyDrive Pro synchronizes RDC, 250MB
Limit, many file types blocked, 5000
files per Library, 20000 files for My Site.
SkyDrive Pro (SharePoint)
BDS,
BES,
BBCS
Microsoft DNS
Manager
Message Policies and Compliance: eDiscovery, InPlace Hold, Email Reporting, Journaling, Data loss
Prevention / DLP, Transport Rules, Admin and Mailbox
Auditing.
Tasks
1) File Explorer w/Cache
SkyDrive
Automatic Lync Config.
Mid Size: No upgrade path to
Exchange Online Protection / EOP: Centralized
Quarantine access for Administrator, Message Trace,
Virus and Malware protection.
Calendars
Files
groove.exe
SkyDrive Pro (My Site)
SkyDrive
Pro
SIP Communication
Global Address List / GAL: Mail Users, External Mail
Contacts, External Mail Users, Rooms and Equipment,
Distribution Groups.
Contacts
Lists
Blackberry
Link (BB10)
SharePoint
Object Cache
SkyDrive Pro
Cloud Data
Desktop Computing
Active
Sync
(Professional License in 2010)
Exchange Admin Center / EAC: Web based Exchange
Administration, Create Shared Mailboxes, Public
Folders, Email aliases. Replaces Exchange Control
Panel / ECP.
Folders
Websites
Blackberry
Desktop
Software
SharePoint Online
Office Suite w/Office 365
Microsoft Office 2013 with SkyDrive / SkyDrive Pro Support
Win 8
Domain Name, 1 for DNS
Name Servers, 1 for Website
Hosting, 1 for Email)
3) Website
2) DNS
HTTP
Name
Server
Servers &
Email (MX)
www.outlook.com
www.skydrive.com
www.skype.com
IMPORTANT: Previous to Feb 2012, there was 2 SRV records to be created 1 for
_tls and 1 for _tcp, the _tls is no longer required, can be deleted if it exists.
Enterprise: Three /
Four Providers (1 for
1) Domain
Name
Registrar
SkyDrive
Mail Redirection to Microsoft
Name, 1 for DNS Name Servers,
Website, Email)
1) Domain
Name
Registrar
Emails
Word, Excel, PowerPoint, OneNote...
Enterprise: Two
Providers (1 for Domain
Lync Online
SharePoint Online
Exchange Online
DNS Records: Exchange & Outlook
Microsoft
Microsoft
Microsoft
BBM, Emails, Folders,
Calendar, Contacts
Document Mangement: Co-authoring, Versioning, Sharing
*iCloud for Macintosh,
iOS, Windows or Open
Protocols (IMAP, CardDAV,
CalDav)
3rd Party 3rd Party
3rd Party
Blackberry BB10
*BES v10 June 2013
EAS Compatible, still
needs BES v5 running.
3rd Party
3rdParty
Social Media
Integration
Personal Email
Integration