HD Wireless User Guide

1. INTRODUCTION
Congratulations on purchasing the HD Wireless™.
The HD Wireless was developed by Polaris Communications, Australia’s leading supplier of high
quality and acoustically safe headset solutions.
•
Designed for headset users of both traditional & VoIP telephone systems as well as PCs.
•
HD Wideband Sound Quality.
•
Easy Call Controls.
•
Large and Intuitive Colour Touchscreen.
•
Uses Polaris’ patented Sonaron™ software which provides unique Shriek Rejection™ protection.
HD Wireless is the best wireless headset for today’s office.
1
Introduction
2
Care and
Maintenance
3
Product
Overview
4
System
Setup and
Connections
5
Touchscreen
Display
6
Settings
Overview
7
HD Wireless
Headset Controls
8
Advanced
HD Wireless
Features
9
Conference
Calling
10
Support
11
Warranty
and Safety
Information
2. CARE AND MAINTENANCE
Protect your HD Wireless headset just as you would any other electronic equipment.
If your HD Wireless base or headset requires cleaning please consider the following:
1
Introduction
2
Care and
Maintenance
3
Product
Overview
•
Do not use spray cleaning solutions directly onto the base or headset piece.
•
Clean the product or cables by wiping with a damp cloth as required.
•
Clean the touchscreen with standard computer screen cleaning solution and soft cloth
provided.
•
When cleaning the back of the HD Wireless, make sure not to place the damp cloth in or too close
to the ports.
•
Ear cushions can be cleaned or replaced. Leatherette ear cushions should be removed and wiped
with a damp cloth. We recommend that you replace ear cushions as required.
•
Avoid exposing the HD Wireless ports to rain or other liquids.
•
Do not immerse the product in water.
4
System
Setup and
Connections
5
Touchscreen
Display
6
Settings
Overview
7
HD Wireless
Headset Controls
8
Advanced
HD Wireless
Features
9
Conference
Calling
10
Support
11
Warranty
and Safety
Information
3. PRODUCT OVERVIEW
3.1
PACKAGE CONTENTS
3.2
OPTIONAL ACCESSORIES
3.3
HEADSET DIAGRAM
3.4
HEADSET ATTACHMENTS
3.5
HD WIRELESS BASE DIAGRAM
wHAT'S IN THE BOX?
Cleaning Cloth
Wireless Base
Headset
Power Adaptor
TAIL CORD
Ear Cushion
USB Cable
HD wireless
Quick Start Guide
STEP 1 SETTING UP YOUR HEADSET
HD Wireless Offers the choice of two wearing styles - Headband
and Earhook.
OPTION 1: ATTACHING THE HEADBAND
1. Align the headset and the headband attachment, as
illustrated, and press firmly together until they click into place.
2. Rotate the microphone boom arm for left or right ear use.
3. Adjust the length of the headband to fit comfortably against
your head.
Headband Attachment
1
Introduction
2
Care and
Maintenance
Earhooks
(small, medium and large)
3
Product
Overview
4
System
Setup and
Connections
5
Touchscreen
Display
Quick Start Guide
6
Settings
Overview
7
HD Wireless
Headset Controls
8
Advanced
HD Wireless
Features
9
Conference
Calling
10
Support
11
Warranty
and Safety
Information
3. PRODUCT OVERVIEW
3.1
PACKAGE CONTENTS
3.2
OPTIONAL ACCESSORIES
3.3
HEADSET DIAGRAM
3.4
HEADSET ATTACHMENTS
3.5
HD WIRELESS BASE DIAGRAM
The following accessories are available separately.
Both the Electronic Hook Switch (EHS) and Remote Handset Lifter enable you to answer your phone
via your headset while away from your desk.
EHS Cables are available for Avaya, Cisco and Polycom telephones. Contact our Firstpoint Customer
Service & Sales team for more information on 1800 626 505.
Remote Handset Lifter
Electronic Hookswitch Adaptor (EHS)
1
Introduction
2
Care and
Maintenance
3
Product
Overview
4
System
Setup and
Connections
5
Touchscreen
Display
6
Settings
Overview
7
HD Wireless
Headset Controls
8
Advanced
HD Wireless
Features
9
Conference
Calling
10
Support
11
Warranty
and Safety
Information
3. PRODUCT OVERVIEW
3.1
PACKAGE CONTENTS
3.2
OPTIONAL ACCESSORIES
3.3
HEADSET DIAGRAM
3.4
HEADSET ATTACHMENTS
3.5
HD WIRELESS BASE DIAGRAM
Volume
MULTI-FUNCTION BUTTON
(ANSWER/END)
Speaker
LED INDICATOR
MUTE
Recharge Contact
MICROPHONE BOOM ARM
Noise-cancelling
Microphone
1
Introduction
2
Care and
Maintenance
3
Product
Overview
4
System
Setup and
Connections
5
Touchscreen
Display
6
Settings
Overview
7
HD Wireless
Headset Controls
8
Advanced
HD Wireless
Features
9
Conference
Calling
10
Support
11
Warranty
and Safety
Information
3. PRODUCT OVERVIEW
3.1
PACKAGE CONTENTS
3.2
OPTIONAL ACCESSORIES
3.3
HEADSET DIAGRAM
3.4
HEADSET ATTACHMENTS
3.5
HD WIRELESS BASE DIAGRAM
The HD Wireless headset can be worn in the headband or earhook wearing-styles and can be worn
on either the left or right ear. Regardless of wearing-style, remember to ensure your microphone is
positioned at least two finger widths from your mouth to maximise the efficiency of the noise-cancelling
microphone.
LEFT
LEFT
RIGHT
CLICK!
RIGHT
CLICK!
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Introduction
2
Care and
Maintenance
3
Product
Overview
4
System
Setup and
Connections
5
Touchscreen
Display
6
Settings
Overview
7
HD Wireless
Headset Controls
8
Advanced
HD Wireless
Features
9
Conference
Calling
10
Support
11
Warranty
and Safety
Information
3. PRODUCT OVERVIEW
3.1
PACKAGE CONTENTS
3.2
OPTIONAL ACCESSORIES
3.3
HEADSET DIAGRAM
3.4
HEADSET ATTACHMENTS
3.5
HD WIRELESS BASE DIAGRAM
HEADSET RECHARGE CONTACT
TOUCHSCREEN
USB PORT
1
Introduction
2
Care and
Maintenance
3
Product
Overview
4
System
Setup and
Connections
5
Touchscreen
Display
6
Settings
Overview
POWER ADAPTOR
PORT
7
HD Wireless
Headset Controls
AUXILIARY
PORT
8
Advanced
HD Wireless
Features
HANDSET
PORT
9
Conference
Calling
10
Support
TELEPHONE
PORT
11
Warranty
and Safety
Information
4. SYSTEM SETUP AND
CONNECTIONS
This section describes how to connect your HD Wireless to your telephone and other equipment.
4.1
CONNECTING YOUR HD WIRELESS TO MAINS POWER
4.2
DOCKING YOUR HD WIRELESS HEADSET
4.3
CONNECTING YOUR HD WIRELESS TO A PC
44
IDENTIFYING THE CORRECT TAIL CORD FOR YOUR
TELEPHONE
4.5
CONNECTING YOUR HD WIRELESS TO A DESK-PHONE
NOTE: Before following these instructions, you will need to determine whether your desk-phone has
a headset port. If you are unsure, please contact our Firstpoint Customer Service & Sales team on
1800 626 505 for further assistance.
CONNECT YOUR HD WIRELESS TO MAINS POWER
1. Plug the supplied power adaptor into the port marked on the HD Wireless headset base.
2. Connect the other end of the power adaptor to the mains power socket.
1
Introduction
2
Care and
Maintenance
3
Product
Overview
4
System
Setup and
Connections
5
Touchscreen
Display
6
Settings
Overview
7
HD Wireless
Headset Controls
8
Advanced
HD Wireless
Features
9
Conference
Calling
10
Support
11
Warranty
and Safety
Information
4. SYSTEM SETUP AND
CONNECTIONS
Dock the headset, as illustrated below. When the headset is docked correctly the headset battery
will begin charging and the battery charge indicator will appear on the screen. If the battery is fully
charged, no battery charge indicator will appear.
4.1
CONNECTING YOUR HD WIRELESS TO MAINS POWER
4.2
DOCKING YOUR HD WIRELESS HEADSET
4.3
CONNECTING YOUR HD WIRELESS TO A PC
44
IDENTIFYING THE CORRECT TAIL CORD FOR YOUR
TELEPHONE
4.5
CONNECTING YOUR HD WIRELESS TO A DESK-PHONE
1
Introduction
2
Care and
Maintenance
3
NOTE: Remember to keep the headset docked while installing the HD Wireless headset, and when
not in use.
Product
Overview
4
System
Setup and
Connections
5
Touchscreen
Display
6
Settings
Overview
7
HD Wireless
Headset Controls
8
Advanced
HD Wireless
Features
9
Conference
Calling
10
Support
11
Warranty
and Safety
Information
4. SYSTEM SETUP AND
CONNECTIONS
1. Plug the supplied USB cable into the PC port on the HD Wireless headset base.
2. Connect the other end of the USB cable to any free USB port on the PC.
4.1
CONNECTING YOUR HD WIRELESS TO MAINS POWER
4.2
DOCKING YOUR HD WIRELESS HEADSET
4.3
CONNECTING YOUR HD WIRELESS TO A PC
44
IDENTIFYING THE CORRECT TAIL CORD FOR YOUR
TELEPHONE
4.5
CONNECTING YOUR HD WIRELESS TO A DESK-PHONE
1
Introduction
2
Care and
Maintenance
3
Product
Overview
NOTE: USB connection is only required for PC audio. Do not connect via a USB hub.
4
System
Setup and
Connections
5
Touchscreen
Display
6
Settings
Overview
7
HD Wireless
Headset Controls
8
Advanced
HD Wireless
Features
9
Conference
Calling
10
Support
11
Warranty
and Safety
Information
4. SYSTEM SETUP AND
CONNECTIONS
IDENTIFYING THE CORRECT TAIL CORD FOR YOUR TELEPHONE
4.1
CONNECTING YOUR HD WIRELESS TO MAINS POWER
4.2
DOCKING YOUR HD WIRELESS HEADSET
4.3
CONNECTING YOUR HD WIRELESS TO A PC
44
IDENTIFYING THE CORRECT TAIL CORD FOR YOUR
TELEPHONE
4.5
CONNECTING YOUR HD WIRELESS TO A DESK-PHONE
The HD Wireless comes with two different tail cords – Black and White. Most telephones will have
a headset socket with one of two wiring configurations. Based on the type of phone you have, either
the Black or White tail cord is required to install your HD Wireless. The information below will help you
determine the correct tail cord to use with your phone.
Black Cord
Use for most current telephone models with a dedicated headset socket, including those manufactured by:
•
Alcatel
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Aria / LG IPECS
•
Avaya
•
Nortel IP Phones
•
Polycom
White Cord
Use for some current telephone models with a dedicated headset socket, specifically those manufactured by:
•
Cisco
•
ShoreTel
Also use for older telephone models that traditionally require an amplifier for headset use.
Important Notes
Some phones have a 2.5mm or 3.5mm headset socket. The HD Wireless will operate normally when
connected into the handset socket of these phones, however some phone models will require a headset
button to be programmed to operate in this configuration. In instances where the 2.5mm or 3.5mm
socket must be utilised, the appropriate adaptor cable can be ordered through your headset supplier.
A full list of telephone makes and models and the recommended tail cord can be viewed at
www.polaris.com.au/wirelesscompatibility. Please contact our Firstpoint Customer Service & Sales
team on 1800 626 505 should you require any further information.
1
Introduction
2
Care and
Maintenance
3
Product
Overview
4
System
Setup and
Connections
5
Touchscreen
Display
6
Settings
Overview
7
HD Wireless
Headset Controls
8
Advanced
HD Wireless
Features
9
Conference
Calling
10
Support
11
Warranty
and Safety
Information
4. SYSTEM SETUP AND
CONNECTIONS
CONNECTING YOUR HD WIRELESS TO A DESK-PHONE WITH A DEDICATED HEADSET PORT
4.1
CONNECTING YOUR HD WIRELESS TO MAINS POWER
1. Plug the appropriate tail cord into the Phone port on the HD Wireless headset base (refer to section 4.4).
4.2
DOCKING YOUR HD WIRELESS HEADSET
4.3
CONNECTING YOUR HD WIRELESS TO A PC
44
IDENTIFYING THE CORRECT TAIL CORD FOR YOUR
TELEPHONE
4.5
CONNECTING YOUR HD WIRELESS TO A DESK-PHONE
1
Introduction
2
Care and
Maintenance
3
If your desk-phone includes a dedicated headset port, complete the following:
2. Connect the other end of the tail cord to the headset port on the desk-phone.
Product
Overview
4
System
Setup and
Connections
5
Touchscreen
Display
6
Settings
Overview
7
HD Wireless
Headset Controls
8
Advanced
HD Wireless
Features
9
Conference
Calling
10
Support
11
Warranty
and Safety
Information
4. SYSTEM SETUP AND
CONNECTIONS
CONNECTING YOUR HD WIRELESS TO A DESK-PHONE WITHOUT A HEADSET PORT
4.1
CONNECTING YOUR HD WIRELESS TO MAINS POWER
1. On the desk-phone, unplug the handset cable from the telephone.
4.2
DOCKING YOUR HD WIRELESS HEADSET
4.3
CONNECTING YOUR HD WIRELESS TO A PC
44
IDENTIFYING THE CORRECT TAIL CORD FOR YOUR
TELEPHONE
4.5
CONNECTING YOUR HD WIRELESS TO A DESK-PHONE
1
Introduction
2
Care and
Maintenance
3
If your desk-phone does not include a dedicated headset port, complete the following:
2. Connect the handset cable to the Handset port on the HD Wireless headset base.
Product
Overview
3. Plug the appropriate tail cord into the Phone port on the HD Wireless headset base (refer to section 4.4).
4. Connect the other end of the tail cord into the handset port on the desk-phone.
4
System
Setup and
Connections
5
Touchscreen
Display
6
Settings
Overview
7
HD Wireless
Headset Controls
8
Advanced
HD Wireless
Features
9
Conference
Calling
10
Support
11
Warranty
and Safety
Information
5. TOUCHSCREEN DISPLAY
5.1
ADJUSTING THE TOUCHSCREEN ANGLE
5.2
BASIC GESTURES REQUIRED FOR TOUCHSCREEN
INTERACTION
5.3
STANDARD OPERATION
HD Wireless features a 3.5” colour touchscreen that enables you to customise settings to individual
preferences.
This section explains how to use the features of the HD Wireless touchscreen.
The HD Wireless touchscreen angle can be adjusted for optimum viewing. Simply tilt the touchscreen
back and forth until it sits at your preferred angle. As you adjust the touchscreen you will notice you
have free range of up to 15° of forward tilt and 70° backward tilt.
NOTE: Do not press directly onto the screen when adjusting the screen angle.
1
Introduction
2
Care and
Maintenance
3
Product
Overview
4
System
Setup and
Connections
5
Touchscreen
Display
6
Settings
Overview
7
HD Wireless
Headset Controls
8
Advanced
HD Wireless
Features
9
Conference
Calling
10
Support
11
Warranty
and Safety
Information
5. TOUCHSCREEN DISPLAY
5.1
ADJUSTING THE TOUCHSCREEN ANGLE
5.2
BASIC GESTURES REQUIRED FOR TOUCHSCREEN
SINGLE TAP
INTERACTION
5.3
Briefly touch surface with fingertip.
STANDARD OPERATION
DRAG
Move fingertip over surface without losing contact.
FLICK
Quickly brush surface with fingertip.
SCROLL
Move fingertip over menu bar to drag the screen up/down.
1
Introduction
2
Care and
Maintenance
3
Product
Overview
4
System
Setup and
Connections
5
Touchscreen
Display
6
Settings
Overview
7
HD Wireless
Headset Controls
8
Advanced
HD Wireless
Features
9
Conference
Calling
10
Support
11
Warranty
and Safety
Information
5. TOUCHSCREEN DISPLAY
5.1
ADJUSTING THE TOUCHSCREEN ANGLE
5.2
BASIC GESTURES REQUIRED FOR TOUCHSCREEN
During standard operation, the touchscreen displays the phone as the current target Audio Source.
The touchscreen also provides access to your HD Wireless User Settings and Controls.
INTERACTION
5.3
BATTERY LEVEL INDICATOR
STANDARD OPERATION
PC & TELEPHONE
AUDIO SOURCE &
SWITCHING CONTROL
USER SETTINGS
CONFERENCE CALL
HEADSET/HANDSET
SWITCHING CONTROL
VOLUME LEVEL
RECEIVE VOLUME
LEVEL INDICATOR
RECEIVE VOLUME
LEVEL CONTROL
MUTE CONTROL
1
Introduction
2
Care and
Maintenance
3
Product
Overview
4
System
Setup and
Connections
5
Touchscreen
Display
6
Settings
Overview
7
HD Wireless
Headset Controls
8
Advanced
HD Wireless
Features
9
Conference
Calling
10
Support
11
Warranty
and Safety
Information
6. SETTINGS OVERVIEW
To access the Settings Menu simply tap the User Settings icon on the top right hand corner.
MUTE ALERT TONE
Mute Alert Tone
PAIRING
Determines if you will hear an audio notification while your
headset is muted.
Default setting: ON
On
Dock the headset with the base to initiate pairing.
Headset
Off
AUDIO TONE
Pairing
Audio Tone
Affects how you hear the person you are talking to.
Default setting: Mid Range.
Single Tap the desired Audio Tone setting to make your
Treble
Treble Boost
DISPLAY BRIGHTNESS
Base
Display Brightness
Affects the brightness level of your touchscreen display.
Default setting: 5
Drag slider control or Single Tap either side of control to
5
selection.
Mid Range
adjust the Brightness level.
MIC LEVEL
Bass Boost
Mic Level
Controls how loud people hear you.
Default setting: 5
Drag slider control or Single Tap either side of control to
adjust the mic level.
5
Wireless Range
Display Timeout
10
15 min
DISPLAY TIMEOUT
Affects the time in which your screen saver is launched.
Default setting: 10 mins
Drag slider control or Single Tap either side of control to
adjust the Timeout level.
Remote Call Control
About
Long
WIRELESS RANGE
Long Range
Medium Range
Short Range
Audio Mode
REMOTE CALL CONTROL
Affects how far you can move from the Wireless base.
Default setting: Long Range
Three range settings are available and the medium
range is ideal for most users. If you experience
interference from other devices, or require longer battery
times, the short range setting may be more suitable.
The longer the range setting, the greater battery
consumption.
Long Range - up to 150 metres
Medium Range - up to 75 metres
Short Range - up to 25 metres
Wideband
Narrowband
Wideband
Remote Handset Lifter or Electronic Hookswitch (EHS)
can be purchased as an accessory, which lets you answer
and end telephone calls while away from your desk.
Please contact our Firstpoint Customer Service & Sales
team on 1800 626 505 for further assistance.
ABOUT SCREEN
Provides you with your HD Wireless’ Serial Number,
Firmware version and Copyright information.
AUDIO MODE
HD Wireless supports both Narrowband & Wideband
audio.
Default setting: Wideband
Note: Wideband audio reduces battery talk time.
1
Introduction
2
Care and
Maintenance
3
Product
Overview
4
System
Setup and
Connections
5
Touchscreen
Display
6
Settings
Overview
7
HD Wireless
Headset Controls
8
Advanced
HD Wireless
Features
9
Conference
Calling
10
Support
11
Warranty
and Safety
Information
7. HD WIRELESS HEADSET
CONTROLS
7.1
HEADSET FUNCTION BUTTON
7.2
HEADSET LED INDICATORS
7.3
HEADSET AUDIO INDICATORS
-
+
Numerical indicator is displayed
showing new value.
VOLUME TOGGLE BUTTON
+ to increase receive volume.
Press in direction - to decrease receive volume.
Press in direction
Bar level indicator updates to new
level.
Touchscreen display updates
as buttons are activated
Control highlights during
button activation on Headset.
MULTI FUNCTION BUTTON
FUNCTION
TAP
PRESS (HOLD 1-3 SECS)
Answer / end calls
Get a dial tone on target phone
Power headset on/off
(5 secs)
MUTE BUTTON
Press to mute/unmute headset microphone
MUTE button displays and updates as headset buttons are activated.
1
Introduction
2
Care and
Maintenance
3
Product
Overview
4
System
Setup and
Connections
5
Touchscreen
Display
6
Settings
Overview
7
HD Wireless
Headset Controls
8
Advanced
HD Wireless
Features
9
Conference
Calling
10
Support
11
Warranty
and Safety
Information
7. HD WIRELESS HEADSET
CONTROLS
7.1
HEADSET FUNCTION BUTTON
7.2
HEADSET LED INDICATORS
7.3
HEADSET AUDIO INDICATORS
The multi-coloured LED indicator is located on the boom arm of the headset and indicates headset
status.
HEADSET LED
ON STAND BY
White LED - indicates headset ready for use
ON CALL - IN USE
Blue LED - Indicates Headset is On Call / In Use
PAIRING HEADSET
White LED - Quick “flashing” during pairing process
Fades OFF after pairing is complete
1
Introduction
2
Care and
Maintenance
3
Product
Overview
4
System
Setup and
Connections
5
Touchscreen
Display
6
Settings
Overview
7
HD Wireless
Headset Controls
8
Advanced
HD Wireless
Features
9
Conference
Calling
10
Support
11
Warranty
and Safety
Information
7. HD WIRELESS HEADSET
CONTROLS
7.1
HEADSET FUNCTION BUTTON
7.2
HEADSET LED INDICATORS
7.3
HEADSET AUDIO INDICATORS
The headset plays a variety of audio tones to indicate events. For a complete list of playable audio
indicators please visit our HD Wireless Interactive User Guide at www.hd-wireless.com.au.
HEADSET ACTION
AUDIO INDICATOR
Two fast descending tones
Battery low
(repeats every 3 minutes)
Volume Max reached
Two quick tones
Volume Min reached
Two quick tones
Incoming call
Three ascending tones
(with EHS/RHL functionality)
(repeated in groups of two)
Conference call Request
Three urgent tones
(in primary headset)
(low-high-low)
Conference call Accept
Three tones
(in primary headset)
(low-low-high)
Change source
Single swish
(PC to Telephone or vice versa)
(as display SOURCE ICON graphic closes)
Headset out of range
Two urgent descending tones
(in groups of two)
Mute Activation
Three tones
(decreasing in pitch)
Mute Deactivation
Three tones
(increasing in pitch)
Mute Enabled
Double tone
(single pitch which repeats every 15 seconds)
1
Introduction
2
Care and
Maintenance
3
Product
Overview
4
System
Setup and
Connections
5
Touchscreen
Display
6
Settings
Overview
7
HD Wireless
Headset Controls
8
Advanced
HD Wireless
Features
9
Conference
Calling
10
Support
11
Warranty
and Safety
Information
8. ADVANCED HD WIRELESS
FEATURES
The HD Wireless supports a maximum wireless range of up to 150 metres. Physical obstructions and
electromagnetic interference may shorten this range.
8.1
WIRELESS RANGE
8.2
HEADSET DENSITY LIMITS
The headset sound quality may deteriorate the further the headset is away from the base.
When the headset is completely out of range, a tone (two urgent descending tones) will be played in
the headset every few seconds.
If the headset is on a call when moved out of range, the audio will be lost; however the call will remain
active at the base for 120 seconds. To restore audio to the call, move the headset back in range of the
HD Wireless headset base.
If the headset remains out of range of the headset base for more than an hour, the headset will power
down to conserve battery.
1
Introduction
2
Care and
Maintenance
3
Product
Overview
4
System
Setup and
Connections
5
Touchscreen
Display
6
Settings
Overview
7
HD Wireless
Headset Controls
8
Advanced
HD Wireless
Features
9
Conference
Calling
10
Support
11
Warranty
and Safety
Information
8. ADVANCED HD WIRELESS
FEATURES
8.1
WIRELESS RANGE
8.2
HEADSET DENSITY LIMITS
If too many wireless headsets are operated in a confined space, interference can occur. Small or
home offices do not usually experience this problem because the density levels of wireless headsets
are quite low.
HD Wireless headsets operate on the DECT 1.8GHz frequency band and utilise 120 dedicated DECT
channels. This means that 120 headsets can be used at the same time within the same area.
When using your HD Wireless headset in Wideband mode, this will operate on two DECT channels
instead of one which means the number of HD Wireless headsets that can be used in the same area
will be halved.
NARROWBAND MODE
WIDEBAND MODE
120 headsets*
60 headsets*
*Number of headsets based on area size 250m²
Using a lower wireless range setting will increase the number of headsets that can be used at the
same time however this will reduce your wireless range.
1
Introduction
2
Care and
Maintenance
3
Product
Overview
4
System
Setup and
Connections
5
Touchscreen
Display
6
Settings
Overview
7
HD Wireless
Headset Controls
8
Advanced
HD Wireless
Features
9
Conference
Calling
10
Support
11
Warranty
and Safety
Information
9. CONFERENCE CALLING
9.1
CONFERENCE CALL VIA THE CONFERENCE
CALL ICON
The HD Wireless enables up to three additional HD Wireless headsets to be connected to
the base.
NOTE: When on a conference call you automatically switch to Narrowband mode.
CONNECT ADDITIONAL HEADSET(S)
1. While the Master Headset is undocked, dock a secondary headset with the base hosting the call.
Pairing will take a few seconds after which the touchscreen will indicate a positive connection.
Select ‘Guest’ on the touch screen when prompted how you would like to connect. When the
headsets are successfully paired, three-tones will sound in the Master Headset.
2. Tap the Multi-function button on the Master Headset or press ‘Yes’ on the touchscreen to
accept the secondary headset. The audio is now shared between headsets.
NOTE: The Guest headset is automatically muted.
3. Repeat the procedure to connect additional headsets, as required (Maximum 3 additional
guest headsets).
ENDING OR LEAVING THE CONFERENCE
The Master Headset user can end the conference by hanging up the call from the headset. The call
is ended for all headsets.
Guests can leave the conference by tapping the multi-function button on their headset, or by Single
Tapping the appropriate Guest End Conference icon on the Master Base touchscreen. The conference
call is still active for all other headsets.
1
Introduction
2
Care and
Maintenance
3
Product
Overview
4
System
Setup and
Connections
5
Touchscreen
Display
6
Settings
Overview
7
HD Wireless
Headset Controls
8
Advanced
HD Wireless
Features
9
Conference
Calling
10
Support
11
Warranty
and Safety
Information
9. CONFERENCE CALLING
9.1
CONFERENCE CALL VIA THE CONFERENCE
CALL ICON
Battery charge indicator
while headset is docked.
Conference
Conference
Remove Master
Headset from dock
P
Place
Guest
headset on
h
base
b
SINGLE TAP
on Conference
icon
Guest 1
Conference
Guest
1 1
Guest
Pairing
Charging
Place Guest Headset on Base
Remove Guest Headset from
base to begin conference.
SINGLE TAP to minimise
Conference
Conference screen
Guest 1
Conference icon
highlighted while
conference is active.
A maximum of 3 Guest
headsets can be added
to a conference by
docking in HD Wireless
base.
SINGLE TAP to end
End Conference
1
Introduction
2
Care and
Maintenance
3
Product
Overview
4
System
Setup and
Connections
Docking of additional
Guests headsets will
trigger return to
Conference screen.
Conference. All Guest headsets
re-connect to last known host.
5
Touchscreen
Display
6
Settings
Overview
7
HD Wireless
Headset Controls
8
Advanced
HD Wireless
Features
9
Conference
Calling
10
Support
11
Warranty
and Safety
Information
10. SUPPORT
10.1
Q. HOW DO I PAIR MY HEADSET WITH THE HD WIRELESS BASE?
A. Dock the headset with the base to initiate pairing. Pairing will occur automatically.
FAQS AND TROUBLESHOOTING
Q. IS IT POSSIBLE TO DOCK MY HEADSET ON ANOTHER BASE FROM THE HD WIRELESS?
A. Yes. The headset can be docked with any HD Wireless base.
Q. CAN I PAIR MY HEADSET DIRECTLY WITH A THIRD-PARTY DECT PHONE?
A. No. The headset can only be paired with a HD Wireless base.
Q. WHY DOESN’T MY COMPUTER DETECT THE HD WIRELESS BASE?
A. Try connecting the base to another USB port on the PC. It is recommended to have a direct
connection between the base and USB port without the use of a USB hub.
Q.
A.
•
•
•
WHY DOESN’T MY HEADSET WORK WITH MY DESK-PHONE/SOFTPHONE?
Check the following:
Ensure the headset battery is charged. The touchscreen will acknowlege correct charging.
Ensure the headset is in range of the base. Up to 150 metres, depending on the working environment.
Ensure the headset and base are paired. Dock the headset to initiate pairing.
Q.
A.
•
•
WHY DOES NOTHING HAPPEN WHEN I TRY TO USE MY DESK-PHONE?
Check the following:
Ensure the HD Wireless headset base is powered by the AC power adaptor.
Ensure that desk-phone is the current audio source. The touchscreen desk-phone icon will be
white.
Ensure there is a dial tone. Lift the desk-phone handset, or press the headset button on the deskphone, to get a dial tone.
•
1
Introduction
2
Care and
Maintenance
3
Product
Overview
4
System
Setup and
Connections
5
Touchscreen
Display
6
Settings
Overview
7
HD Wireless
Headset Controls
8
Advanced
HD Wireless
Features
9
Conference
Calling
10
Support
11
Warranty
and Safety
Information
10. SUPPORT
10.1
Q. WHY AM I GETTING A BUZZING SOUND IN MY HEADSET?
A. Assuming the device has been set up correctly, the phone may not be fully immune to the radio
signals the headset uses. To overcome this problem, move the headset base at least 30 cm away
from the telephone and PC.
FAQS AND TROUBLESHOOTING
Q.
A.
•
•
WHY CAN’T I HEAR SOUND OR LISTEN TO MUSIC FROM MY PC IN MY HEADSET?
Check the following:
Ensure PC is the current audio source. The touchscreen PC icon will be white.
Ensure the HD Wireless is set as the current audio device in the Windows sound control panel,
and in your softphone software.
Q. WHEN I TRY TO MAKE A CALL ON MY DESK-PHONE, THE HANDSET LIFTER LIFTS, BUT
THE CALL IS NOT CONNECTED.
A. Ensure the base is connected to the desk-phone handset port, and not the desk-phone headset
port. The Handset Lifter cannot be used in conjunction with a headset port.
Q. IS IT POSSIBLE TO AUTOMATE CALLING AND ANSWERING ON MY DESK-PHONE WITHOUT
USING A HANDSET LIFTER?
A. Yes, if the desk-phone has an Electronic Hook Switch feature. Check your supplier for compatibility
with your phone, or call our Firstpoint Customer Service team on 1800 626 505.
Q. WHY DOES MY DESK-PHONE’S ELECTRONIC HOOK SWITCH NOT WORK WITH MY
HEADSET?
A. Ensure the correct Electronic Hook Switch is selected in the Settings > Remote Call Control menu.
Alternatively, check your specific desk-phone documentation for compatibility and configuration settings,
or contact our Firstpoint Customer Service & Sales team on 1800 626 505.
1
Introduction
2
Care and
Maintenance
3
Product
Overview
4
System
Setup and
Connections
5
Touchscreen
Display
6
Settings
Overview
7
HD Wireless
Headset Controls
8
Advanced
HD Wireless
Features
9
Conference
Calling
10
Support
11
Warranty
and Safety
Information
11. warranty and safety
information
HD Wireless comes with guarantees that cannot be excluded under Australian Consumer Law. You are entitled
to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or
damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality
and the failure does not amount to major failure. Three (3) year warranty coverage commences from the date
of purchase. Batteries are covered by a one (1) year warranty. Warranty does not cover misuse, accidental
damage (i.e. liquid spillage, natural disasters, etc.), normal wear and tear or replacement of consumables. To
claim your warranty please contact our Firstpoint Customer Service & Sales team on 1800 626 505 (free call)
or via email at [email protected]
You will be required to send the goods at your expense to:
Polaris Communications Pty Ltd
Service Centre
393 Flemington Road, North Melbourne Vic 3051
Repaired or replacement goods will be dispatched back to you free of charge. The benefits provided under
this warranty are in addition to other rights and remedies under Australian law in relation to the goods and
services to which the warranty relates.
IMPORTANT HEADSET SAFETY INFORMATION
Please read carefully before using your new headset:
> If your telephone has a volume control, turn the volume down before connecting your headset.
> Whilst wearing your headset, adjust the volume to your preferred volume level. Make sure that the ear
cushion is resting gently on the exterior of your ear.
> Position the microphone approximately two finger widths away from your lips to ensure your voice is not
transmitted too loudly.
CAUTION
Telephone Headsets may hold small magnetic objects in the area of the earpiece.
1
Introduction
2
Care and
Maintenance
3
Product
Overview
4
System
Setup and
Connections
5
Touchscreen
Display
6
Settings
Overview
7
HD Wireless
Headset Controls
8
Advanced
HD Wireless
Features
9
Conference
Calling
10
Support
11
Warranty
and Safety
Information
11. warranty and safety
information
OPERATIONAL INFORMATION
Clean the product by wiping with a dry cloth or alcoholic wipe as required. Avoid exposing the product to rain
or other liquids. Do not immerse the product in water.
KEEP OUT OF THE REACH OF CHILDREN
The packaging, including plastic bags and wrapping parts, are not toys for children. Please be aware that
small parts may cause choking if swallowed.
PRODUCT DISPOSAL
Please dispose of the product according to local standards and regulations.
CERTIFICATION AND SAFETY APPROVALS
Assurance that the HD Wireless meets the relevant safety standards. HD Wireless meets the test requirements
of the Industry Standard AS/ACIF S004:2008, AS/NZS 60950.1:2011, and EN 60950-1:2006. Wideband
mode compatibility I-ETS 300 245-5.
It also meets the electrical safety standards AS/NZS CISPR 22, AS/NZS CISPR 24, EN55022 and EN55024.
CE
This product is CE marked according to the provisions of the R & TTE Directive (99/5/EC). Hereby, Polaris
Communications Pty Ltd declares that this product is in compliance with the essential requirements and
other relevant provisions of Directive 1999/5/EC. For further information please consult www.polaris.com.au
For more information, please contact our Firstpoint Customer Service team on 1800 626 505 or visit our
website at www.polaris.com.au
HD Wireless is a registered trademark of Polaris Communications Pty Ltd. Polaris Communications Pty Ltd owns, reserves and retains all copyright in the
Sonaron™ software and icons in our HD product, which is also the subject of Patent Application No. 2011904477. You are prohibited from copying, distributing,
adapting, reverse engineering or otherwise dealing with the product, or any part of it, in a way that would infringe our exclusive rights. We reserve our rights to take
any legal action necessary to protect our rights and to seek compensation to the maximum extent.
1
Introduction
2
Care and
Maintenance
3
Product
Overview
4
System
Setup and
Connections
5
Touchscreen
Display
6
Settings
Overview
7
HD Wireless
Headset Controls
8
Advanced
HD Wireless
Features
9
Conference
Calling
10
Support
11
Warranty
and Safety
Information
For more information on the Polaris HD Wireless, or for any other information about using your headset, please contact our Firstpoint Customer
Service team on 1800 626 505 or visit our website at www.hd-wireless.com.au.
Polaris Communications
393 Flemington Road, North Melbourne, Victoria 3051 Australia
1800 626 505
[email protected]
© 2013 Polaris Communications Pty Ltd