January • February 2013 Issue
Transcription
January • February 2013 Issue
Since 1923 Canadian Funeral Director™ Serving the Funeral / Memorialization Profession in Canada COAST TO COAST www.canadianfuneraldirector.com Vo l . 9 0 , N o. 1 • J a n u a r y • Fe b r u a r y 2 0 1 3 Published Since 1923 Don Foster Recipient of Queen’s Diamond Jubilee Medal IN THE FUTURE EVERYTHING may integrate this seamlessly... ©2013 W.L. Smith & Associates Limited, Ajax, ON With integrated one-write logic, the Book of Memories™ Tribute Suite)('&%$)#")%'$!) )!)()")%$#)')%$'#% &%%$'&%$)$)'$)(%(#')%)&$)(%(#') %$)$%#%)'($)'!%)'$)&('&$)')'%$)"'") ) "%) ) (%(#') %$#"%) ) % "%$$!) %##) "%) %') ) (%(#') $%#%) %#%) %"'#$) #) '"('"#'!)'"%)"%)$"'"#%!)#"%($)')#"#)#$)$")')#&)''!)))')'#")') )"%) "%)") ) )!)')$#(!)"'")$)"'! $(#"( EVERYTHING may integrate this seamlessly... IN THE FUTURE Or you can EXPERIENCE it with us TODAY. ©2013 W.L. Smith & Associates Limited, Ajax, ON With integrated one-write logic, the Book of Memories™ Tribute Suite)('&%$)#")%'$!) )!)()")%$#)')%$'#% &%%$'&%$)$)'$)(%(#')%)&$)(%(#') %$)$%#%)'($)'!%)'$)&('&$)')'%$)"'") ) "%) ) (%(#') %$#"%) ) % "%$$!) %##) "%) %') ) (%(#') $%#%) %#%) %"'#$) #) '"('"#'!)'"%)"%)$"'"#%!)#"%($)')#"#)#$)$")')#&)''!)))')'#")') )"%) "%)") ) )!)')$#(!)"'")$)"'! $(#"( ( ANADIAN FUNERAL DIRECTOR M A G A Z I N E published since 1923 table of Contents January • February 2013 Vol. 90, No. 1 Features C o n t a c t info Publishers View...................................................................................6 Published by: CFDCover Story 1 7 8 M c Q u a y B l v d. W h i t b y, O N L 1 P 1 L 5 905.666.8011 [email protected] www.thefuneralmagazine.com Don Foster Recipient of Diamond Jubilee Medal.......... 8 FSAC - London.....................................................................................12 Hearse used as get-a-way vehicle...................................................14 Kingston, Ontario Funeral Director Tim Bailey..............................16 Death Café...........................................................................................20 Scott Hillier • Publisher • Owner • Advertising As the funeral, memorialization profession continues to evolve with industry trends and consumer attitudes CFD remains devoted to reporting the facts relating to Canada Funeral Directors from Coast to Coast. © Material may not be reprinted, reproduced, or duplicated in any manner without the written consent of the publisher. Roy Edward Smyth.............................................................................22 Geoff Carnell - CBC News Human Library Book............................22 Gerald Malcolm Lougheed................................................................24 How to Grow and Profit in a High Cremation Market..................26 Calendar Dates......................................................................................30 e.business............................................................................................31 Classifieds............................................................................................62 CFD •Januar y • Februar y 2013 5 ( ANADIAN FUNERAL DIRECTOR M A G A Z I N E published since 1923 table of Contents January • February 2013 Vol. 90, No. 1 Features C o n t a c t info Publishers View...................................................................................6 Published by: CFDCover Story 1 7 8 M c Q u a y B l v d. W h i t b y, O N L 1 P 1 L 5 905.666.8011 [email protected] www.thefuneralmagazine.com Don Foster Recipient of Diamond Jubilee Medal.......... 8 FSAC - London.....................................................................................12 Hearse used as get-a-way vehicle...................................................14 Kingston, Ontario Funeral Director Tim Bailey..............................16 Death Café...........................................................................................20 Scott Hillier • Publisher • Owner • Advertising As the funeral, memorialization profession continues to evolve with industry trends and consumer attitudes CFD remains devoted to reporting the facts relating to Canada Funeral Directors from Coast to Coast. © Material may not be reprinted, reproduced, or duplicated in any manner without the written consent of the publisher. Roy Edward Smyth.............................................................................22 Geoff Carnell - CBC News Human Library Book............................22 Gerald Malcolm Lougheed................................................................24 How to Grow and Profit in a High Cremation Market..................26 Calendar Dates......................................................................................30 e.business............................................................................................31 Classifieds............................................................................................62 CFD •Januar y • Februar y 2013 5 publishersnote compassion... a Funeral Directors praise by scott hillier Compassion, the deep awareness of the suffering of another, coupled with the wish to relieve it. A funeral director can be defined as someone who possesses a deep awareness of the suffering of another, coupled with the wish to relieve it. In the United States, shattered families and grieving residents of a family oriented community struggled to grasp that, most of the 27 people shot dead in a school were children aged just six and seven. As a human being, I was filled with outrage at the senseless brutality of this killing rampage. As a parent I was sickened at how those left to grieve the loss of their children must feel. One of the parents, Robbie Parker, a 30-year-old father, said the death of his loving six-year-old Emilie should "inspire us to be better, more compassionate and caring toward other people." He included the family of the apparent shooter, 20-year-old Adam Lanza, in his condolences, addressing them through the news media to say: "I can't imagine how hard this experience must be for you." Another set of parents, Robert and Diane Licata recounted their experience of uncertainty and described to media how their six-year-old son Aiden ran past the shooter in his classroom doorway to escape after seeing his teacher gunned down -- and recounted their desperate search for him. The Licata’s rushed to the school and saw their daughter been escorted from the school, but there was no sign of Aiden. They waited painstaking minute after minute with no sign of their son. Finally Licata received a text notifying her that her son was safe at the nearby police station. "When you're standing there waiting, and no one will tell you anything. It's an indescribable feeling of helplessness," said Licata. The first funeral was held on a Monday afternoon at Honan Funeral Home, Newtown, CT. Masses began 6 CFD • Januar y • Februar y 2013 to arrive three hours early, media reported that the adults came in suits, and the children wore hooded sweatshirts with the Sandy Hook Elementary School logo. nearby. On that day, the funeral home was surrounded with everything the mass shooting had become. Gun-control The image of a funeral director from Honan Funeral protesters, media trucks, police officers just to name a few. Home can be seen peering out the front entrance and The first funeral was for Jack Pinto. Age 6. “A brave boy,” eventually standing on the front porch of the converted the funeral program read. house originally build in 1903 and surveying the scene This would be only one of many funeral homes taking around his business. Honan Funeral Home would conduct care of the dead children of Sandy Hook. These are only eleven of the funerals for the community of Sandy Hook. some of the many stories that funeral professionals will Honan Funeral Home is a single funeral director have to share. These are only some of the many memories operation. Similar to many smaller volume funeral homes that these very same funeral directors will carry with them in Canada. There was a task at hand, and the funeral for the rest of their lives. director knew the role he would play in his community A funeral director... a compassionate person... a trusting and began to implement the years of training he received person... a funeral director is someone whom I want to as a funeral director and started to ensure that all the help my family through the arrangements and grieving arrangements process in the event of my death. took place with professionalism, compassion, all the while grieving himself for the loss in his community. For those of you who have or know of someone who has suffered the loss of a child, you can identify with the On that day, he would direct traffic to help ease community of Newton, and as a professional you can congestion on the streets of Newtown, CT. He would sympathize with the funeral director at Honan Funeral answer thousands of questions from on-lookers, from Home. media, from grieving family members and I am sure from himself. If you ever are in doubt about your career choice and the level of stress you face on a day to day basis, always Honan Funeral Home would borrow numerous funeral remember the tragic events at Sandy Hook Elementary coaches and limousines from across the State, rely on the School and that a funeral director was there to help those assistance of neighboring funeral homes and funeral innocent victims and their families face the uncertainty of directors all in an effort to help ensure that all funeral the future. arrangements would run as smoothly as possible as the world watched on. “This is too much,” he told a state trooper standing Your community appreciates what you do, it is your responsibility to appreciate it for yourself. Until next time! CFD • Januar y • Februar y 2013 7 publishersnote compassion... a Funeral Directors praise by scott hillier Compassion, the deep awareness of the suffering of another, coupled with the wish to relieve it. A funeral director can be defined as someone who possesses a deep awareness of the suffering of another, coupled with the wish to relieve it. In the United States, shattered families and grieving residents of a family oriented community struggled to grasp that, most of the 27 people shot dead in a school were children aged just six and seven. As a human being, I was filled with outrage at the senseless brutality of this killing rampage. As a parent I was sickened at how those left to grieve the loss of their children must feel. One of the parents, Robbie Parker, a 30-year-old father, said the death of his loving six-year-old Emilie should "inspire us to be better, more compassionate and caring toward other people." He included the family of the apparent shooter, 20-year-old Adam Lanza, in his condolences, addressing them through the news media to say: "I can't imagine how hard this experience must be for you." Another set of parents, Robert and Diane Licata recounted their experience of uncertainty and described to media how their six-year-old son Aiden ran past the shooter in his classroom doorway to escape after seeing his teacher gunned down -- and recounted their desperate search for him. The Licata’s rushed to the school and saw their daughter been escorted from the school, but there was no sign of Aiden. They waited painstaking minute after minute with no sign of their son. Finally Licata received a text notifying her that her son was safe at the nearby police station. "When you're standing there waiting, and no one will tell you anything. It's an indescribable feeling of helplessness," said Licata. The first funeral was held on a Monday afternoon at Honan Funeral Home, Newtown, CT. Masses began 6 CFD • Januar y • Februar y 2013 to arrive three hours early, media reported that the adults came in suits, and the children wore hooded sweatshirts with the Sandy Hook Elementary School logo. nearby. On that day, the funeral home was surrounded with everything the mass shooting had become. Gun-control The image of a funeral director from Honan Funeral protesters, media trucks, police officers just to name a few. Home can be seen peering out the front entrance and The first funeral was for Jack Pinto. Age 6. “A brave boy,” eventually standing on the front porch of the converted the funeral program read. house originally build in 1903 and surveying the scene This would be only one of many funeral homes taking around his business. Honan Funeral Home would conduct care of the dead children of Sandy Hook. These are only eleven of the funerals for the community of Sandy Hook. some of the many stories that funeral professionals will Honan Funeral Home is a single funeral director have to share. These are only some of the many memories operation. Similar to many smaller volume funeral homes that these very same funeral directors will carry with them in Canada. There was a task at hand, and the funeral for the rest of their lives. director knew the role he would play in his community A funeral director... a compassionate person... a trusting and began to implement the years of training he received person... a funeral director is someone whom I want to as a funeral director and started to ensure that all the help my family through the arrangements and grieving arrangements process in the event of my death. took place with professionalism, compassion, all the while grieving himself for the loss in his community. For those of you who have or know of someone who has suffered the loss of a child, you can identify with the On that day, he would direct traffic to help ease community of Newton, and as a professional you can congestion on the streets of Newtown, CT. He would sympathize with the funeral director at Honan Funeral answer thousands of questions from on-lookers, from Home. media, from grieving family members and I am sure from himself. If you ever are in doubt about your career choice and the level of stress you face on a day to day basis, always Honan Funeral Home would borrow numerous funeral remember the tragic events at Sandy Hook Elementary coaches and limousines from across the State, rely on the School and that a funeral director was there to help those assistance of neighboring funeral homes and funeral innocent victims and their families face the uncertainty of directors all in an effort to help ensure that all funeral the future. arrangements would run as smoothly as possible as the world watched on. “This is too much,” he told a state trooper standing Your community appreciates what you do, it is your responsibility to appreciate it for yourself. Until next time! CFD • Januar y • Februar y 2013 7 funeraldirectorsachievements DON FOSTER Funeral Services “Don Foster” Recipient of the Queen’s Diamond Jubilee Medal If you have graduated from Humber Colleges funeral service program you have c) his efforts in recycling for Phase One, either met Don Foster or you have heard of as well as the Fairfield Community Centre Don Foster. and more Don was recently featured in a private newsletter entitled “Community Corner.” The article was written by Mary Ciufo, who ...but he isn't really certain as to why he is receiving the award and it wasn’t something we dwelled upon.” interviews Don. Ciufo writes, “I’m always The Community Corner news letter went charmed by my elevator chats with Don and on to read, “Two of Don’s many stories struck his enchanting wife, Margaret. So, you can me as momentous or pivotal. understand my surprise when I finished my moment #1... when Don’s parents sold their interview with Don - he spent one minute on farm to ensure that he did not go into the upcoming Queen’s Jubilee Medal to be farming, and... it worked! At 13 years of age awarded by MPP Laurel Brotel this past the family went to Florida for three months. October in front of his church congregation. Don sold ice cream after school, from a push Our remaining time was spent on... his cart, and was strongly discouraged from progressive mother, his high school principal going to segregated neighborhoods - but and, ‘Pa Porter’. Are you getting a sense of Don went regardless. Rather, he went by on Don yet?!,” continued Ciufo. a weekly basis and said hello! All of which Pivotal Those of you who know Don on a paid off when these very low income (if not personal level probably know exactly what poor) people bought their weekly treat from she writes about. Don’s push cart. “Don suspects he was nominated by direction to His ability to ignore avoid the segregated Laurel Broten’s office for the Queen’s Jubilee neighbourhoods just may have come from medal. When asked why he was receiving the fact that; Don’s family attended one this award, he thought it may have church on Sunday morning and the something to do with the fact that he has... segregated church on Sunday night! a) been a Rotarian for over 50 years b) been singing baritone for various choral groups and, if paid, their money goes 8 to the rehab of stroke victims; or, CFD •Januar y • Februar y 2013 Remember, it was the 1940’s.!” ”Back to the sale of the farm for a moment - the proceeds from the sale allowed Don’s funeraldirectorsachievements DON FOSTER Funeral Services “Don Foster” Recipient of the Queen’s Diamond Jubilee Medal If you have graduated from Humber Colleges funeral service program you have c) his efforts in recycling for Phase One, either met Don Foster or you have heard of as well as the Fairfield Community Centre Don Foster. and more Don was recently featured in a private newsletter entitled “Community Corner.” The article was written by Mary Ciufo, who ...but he isn't really certain as to why he is receiving the award and it wasn’t something we dwelled upon.” interviews Don. Ciufo writes, “I’m always The Community Corner news letter went charmed by my elevator chats with Don and on to read, “Two of Don’s many stories struck his enchanting wife, Margaret. So, you can me as momentous or pivotal. understand my surprise when I finished my moment #1... when Don’s parents sold their interview with Don - he spent one minute on farm to ensure that he did not go into the upcoming Queen’s Jubilee Medal to be farming, and... it worked! At 13 years of age awarded by MPP Laurel Brotel this past the family went to Florida for three months. October in front of his church congregation. Don sold ice cream after school, from a push Our remaining time was spent on... his cart, and was strongly discouraged from progressive mother, his high school principal going to segregated neighborhoods - but and, ‘Pa Porter’. Are you getting a sense of Don went regardless. Rather, he went by on Don yet?!,” continued Ciufo. a weekly basis and said hello! All of which Pivotal Those of you who know Don on a paid off when these very low income (if not personal level probably know exactly what poor) people bought their weekly treat from she writes about. Don’s push cart. “Don suspects he was nominated by direction to His ability to ignore avoid the segregated Laurel Broten’s office for the Queen’s Jubilee neighbourhoods just may have come from medal. When asked why he was receiving the fact that; Don’s family attended one this award, he thought it may have church on Sunday morning and the something to do with the fact that he has... segregated church on Sunday night! a) been a Rotarian for over 50 years b) been singing baritone for various choral groups and, if paid, their money goes 8 to the rehab of stroke victims; or, CFD •Januar y • Februar y 2013 Remember, it was the 1940’s.!” ”Back to the sale of the farm for a moment - the proceeds from the sale allowed Don’s funeraldirectorsachievements father to lend money to a WWII veteran. This becomes commemorative medal created to mark the 2012 pivotal moment #2 where all roads lead to funeral service celebrations of the 60th anniversary of Her Majesty Queen and Humber College. The loan included a share in a Elizabeth II’s accession to the Throne as Queen of Canada. funeral and furniture business. Thus began Don’s interest The Queen Elizabeth II Diamond Jubilee Medal is a in funeral service. Despite this interest, the owner thought tangible way for Canada to honour Her Majesty for her Don was ‘too nervous’ to be in funeral service. For Don, service to this country. At the same time, it serves to “This was like waving a red flag in front of a bull”. Don honour significant contributions and achievements by went to Toronto, secured a job in funeral service and Canadians. trained at Turner & Porter Yorke Chapel on Bloor Street. During the year of celebrations, 60 000 deserving This is where Pa Porter comes in, grandfather Porter, was a Canadians from across the country and various walks of great influence throughout Don’s eleven years with Turner life will be recognized. & Porter. All of this eventually led to Don founding the Funeral Services program at Humber. The Charter President of Humber College at the time was Don’s high The Chancellery of Honours, as part of the Office of the Secretary to the Governor General, administers the Queen Elizabeth II Diamond Jubilee Medal program. school principal who used to let him sneak back into the Eligibility criteria school to use the lathe, and other tools for his creative To be eligible for this honour, a person must: endeavours - only after finishing his homework of course! * Be a Canadian citizen or a permanent resident of One other important aspect of the Humber experience this is where Don met his wife, Margaret, who was teaching in the Nursing program,” the author concluded. Canada, but need not necessarily reside in Canada; * Have made a significant contribution to a particular province, territory, region or community within Canada, or Don founded the Funeral Service Education Program in an achievement abroad that brings credit to Canada; and 1968. He helped educate funeral directors for over three * Be alive on February 6, 2012, the 60th anniversary of decades . Retirement came for Don in 1999 . Don has Her Majesty’s accession to the Throne. The medal can be spent his retirement keeping healthy through exercise, awarded posthumously, as long as the recipient was alive belongs to the Rotary Club and Barbershop Chorus and on that date. Quartet to keep busy. Don graduated from the Canadian School of Embalming in 1955. Don said in his retirement that, he had the opportunity to work with a fantastic team for over 31 years. The Queen Elizabeth II Diamond Jubilee Medal is a new 10 CFD •Januar y • Februar y 2013 From all of us in Funeral service who know Don, congratulations on your many life-time achievements and on being the Recipient of the Queen’s Jubilee Medal. funeraldirectorsachievements father to lend money to a WWII veteran. This becomes commemorative medal created to mark the 2012 pivotal moment #2 where all roads lead to funeral service celebrations of the 60th anniversary of Her Majesty Queen and Humber College. The loan included a share in a Elizabeth II’s accession to the Throne as Queen of Canada. funeral and furniture business. Thus began Don’s interest The Queen Elizabeth II Diamond Jubilee Medal is a in funeral service. Despite this interest, the owner thought tangible way for Canada to honour Her Majesty for her Don was ‘too nervous’ to be in funeral service. For Don, service to this country. At the same time, it serves to “This was like waving a red flag in front of a bull”. Don honour significant contributions and achievements by went to Toronto, secured a job in funeral service and Canadians. trained at Turner & Porter Yorke Chapel on Bloor Street. During the year of celebrations, 60 000 deserving This is where Pa Porter comes in, grandfather Porter, was a Canadians from across the country and various walks of great influence throughout Don’s eleven years with Turner life will be recognized. & Porter. All of this eventually led to Don founding the Funeral Services program at Humber. The Charter President of Humber College at the time was Don’s high The Chancellery of Honours, as part of the Office of the Secretary to the Governor General, administers the Queen Elizabeth II Diamond Jubilee Medal program. school principal who used to let him sneak back into the Eligibility criteria school to use the lathe, and other tools for his creative To be eligible for this honour, a person must: endeavours - only after finishing his homework of course! * Be a Canadian citizen or a permanent resident of One other important aspect of the Humber experience this is where Don met his wife, Margaret, who was teaching in the Nursing program,” the author concluded. Canada, but need not necessarily reside in Canada; * Have made a significant contribution to a particular province, territory, region or community within Canada, or Don founded the Funeral Service Education Program in an achievement abroad that brings credit to Canada; and 1968. He helped educate funeral directors for over three * Be alive on February 6, 2012, the 60th anniversary of decades . Retirement came for Don in 1999 . Don has Her Majesty’s accession to the Throne. The medal can be spent his retirement keeping healthy through exercise, awarded posthumously, as long as the recipient was alive belongs to the Rotary Club and Barbershop Chorus and on that date. Quartet to keep busy. Don graduated from the Canadian School of Embalming in 1955. Don said in his retirement that, he had the opportunity to work with a fantastic team for over 31 years. The Queen Elizabeth II Diamond Jubilee Medal is a new 10 CFD •Januar y • Februar y 2013 From all of us in Funeral service who know Don, congratulations on your many life-time achievements and on being the Recipient of the Queen’s Jubilee Medal. upcomingconvention FSAC LONDON, ONTARIO “London Calling” FSAC Presents DAVID CHILTON Come to London and let a dragon teach you how hard millennium. Funeral directors will appreciate his work, marketing and a clear vision leads to professional observations on launching a successful business, learning success. from mistakes and staying focused on the essentials. David Chilton, the newest member of CBC’s The “The FSAC Convention is known for its extraordinary Dragon’s Den is the keynote speaker at the 2013 FSAC lectures, workshops and seminars,” said Sue Lasher, Convention. In 1989, Chilton wrote a personal finance President of FSAC. book called The Wealthy Barber. He self-published the convention speakers will enlighten, entertain and inspire.” “David Chilton and the other Topics to be explored at the workshops and seminars include: • Managing and mitigating stress • How storytelling techniques can help you connect with the families you serve • Funeral technology: the good, the bad and the ugly • 60 minutes to better embalming • Unearthing the secrets of cremation instructive tale of a financially savvy barber, and it went on Once again, the FSAC Convention will feature the wildly to become the all-time, best-selling book in Canada. popular fishbowl discussion, which allowed delegates to Twenty-two years later, he wrote The Wealthy Barber share experiences and best practices with their colleagues Returns, full of sage financial advice for the new in a frank, participatory format. For Hotel Reservations: Hilton London Ontario 1 (519) 439-1661 Room Rate $139 Delta London Armories 1-800-668-9999 Room Rate $119 Visit www.fsac.ca for more information The FSAC Convention is also home to the premier funeral trade show in Canada. Every year, exhibitors from JUNE 3 - 6, 2013 around the world showcase products and services for funeral homes. Be the first to learn about exciting new products, catch up with existing suppliers, and make new contacts for your funeral home. As always, delegates and their families will enjoy golfing, tourist attractions, and organized social events. London, Ontario is a picturesque and historic city, with much to offer. Join us at the FSAC Convention in London, Ontario (June 3-6). For registration, hotel and exhibitor information, visit www.fsac.ca, call 1-866-841-7779, or email [email protected]. 12 CFD •Januar y • Februar y 2013 “The Future is Calling” upcomingconvention FSAC LONDON, ONTARIO “London Calling” FSAC Presents DAVID CHILTON Come to London and let a dragon teach you how hard millennium. Funeral directors will appreciate his work, marketing and a clear vision leads to professional observations on launching a successful business, learning success. from mistakes and staying focused on the essentials. David Chilton, the newest member of CBC’s The “The FSAC Convention is known for its extraordinary Dragon’s Den is the keynote speaker at the 2013 FSAC lectures, workshops and seminars,” said Sue Lasher, Convention. In 1989, Chilton wrote a personal finance President of FSAC. book called The Wealthy Barber. He self-published the convention speakers will enlighten, entertain and inspire.” “David Chilton and the other Topics to be explored at the workshops and seminars include: • Managing and mitigating stress • How storytelling techniques can help you connect with the families you serve • Funeral technology: the good, the bad and the ugly • 60 minutes to better embalming • Unearthing the secrets of cremation instructive tale of a financially savvy barber, and it went on Once again, the FSAC Convention will feature the wildly to become the all-time, best-selling book in Canada. popular fishbowl discussion, which allowed delegates to Twenty-two years later, he wrote The Wealthy Barber share experiences and best practices with their colleagues Returns, full of sage financial advice for the new in a frank, participatory format. For Hotel Reservations: Hilton London Ontario 1 (519) 439-1661 Room Rate $139 Delta London Armories 1-800-668-9999 Room Rate $119 Visit www.fsac.ca for more information The FSAC Convention is also home to the premier funeral trade show in Canada. Every year, exhibitors from JUNE 3 - 6, 2013 around the world showcase products and services for funeral homes. Be the first to learn about exciting new products, catch up with existing suppliers, and make new contacts for your funeral home. As always, delegates and their families will enjoy golfing, tourist attractions, and organized social events. London, Ontario is a picturesque and historic city, with much to offer. Join us at the FSAC Convention in London, Ontario (June 3-6). For registration, hotel and exhibitor information, visit www.fsac.ca, call 1-866-841-7779, or email [email protected]. 12 CFD •Januar y • Februar y 2013 “The Future is Calling” oddnews Hearse used as get-a-way vehicle M M A AC C F Fu u n n e e r r a a l l O O s s h h a a w w a a , , H H o o m m e e , , O O n n t t a a r r i i o o Shots fired as thief flees funeral home There is a saying for those of us who live in Durham the man, whose name has not been released. Region are well aware of. “Only in Oshawa.” That is Durham Regional Police have confirmed officers exactly what came to mind as I watched the news in spotted the man in the area of King St. E. near Charles December on a local shooting and theft of a hearse St. and then watched him break into the funeral home. from an Oshawa area funeral home. Reported in many newspapers across Canada, the The officers called for backup and soon after the building was surrounded by police. Toronto Sun reported that, “a day after a man was shot "He knew the police were out there," said Kellam, while allegedly trying to evade cops in a stolen hearse, who received a call immediately after the break-in it was business as usual at an Oshawa funeral home.” from the alarm company. But the daring Boxing Day getaway attempt, like a He said the man broke into a locked box and scene from a Hollywood action movie, is something swiped keys to the company's vehicles, but it appears the owner of the McIntosh-Anderson-Kellam Funeral nothing else was damaged. Home won't soon forget. "It was certainly alarming," John Kellam said Thursday. The man at the wheel of the funeral home's hearse The man apparently made his way to the funeral home's garage, jumped into a van and started it. But for some reason he ultimately decided the funeral coach was more to his liking. during the reckless escape effort is recovering in "I guess he thought he'd have a better chance at a hospital from gunshot wounds. But his injuries are not getaway in the hearse," Kellam said, adding the van considered life-threatening. was left running in the garage. Kellam, who is also the funeral director, said it's Around 2:20 a.m., the hearse burst through the thought the man was trying to lose police when he garage door into the rear parking lot and police broke into the funeral home around 1:20 a.m. opened fire. Wednesday. "He was looking for a hiding spot," Kellam said of The hearse smashed into a concrete barrier on the north side of Bond St. and came to rest on the boulevard just steps from the Durham Region Courthouse. It's not yet known how many times the man was hit, or where, but at least three shots pierced the windshield of the hearse. Police and investigators from Ontario's Special Investigations Unit, which probes any injury or death involving officers, spent the day at the funeral home gathering evidence. Kellam said he was forced to cancel visitation for one deceased person, but other services went ahead as scheduled. 14 CFD •Januar y • Februar y 2013 oddnews Hearse used as get-a-way vehicle M M A AC C F Fu u n n e e r r a a l l O O s s h h a a w w a a , , H H o o m m e e , , O O n n t t a a r r i i o o Shots fired as thief flees funeral home There is a saying for those of us who live in Durham the man, whose name has not been released. Region are well aware of. “Only in Oshawa.” That is Durham Regional Police have confirmed officers exactly what came to mind as I watched the news in spotted the man in the area of King St. E. near Charles December on a local shooting and theft of a hearse St. and then watched him break into the funeral home. from an Oshawa area funeral home. Reported in many newspapers across Canada, the The officers called for backup and soon after the building was surrounded by police. Toronto Sun reported that, “a day after a man was shot "He knew the police were out there," said Kellam, while allegedly trying to evade cops in a stolen hearse, who received a call immediately after the break-in it was business as usual at an Oshawa funeral home.” from the alarm company. But the daring Boxing Day getaway attempt, like a He said the man broke into a locked box and scene from a Hollywood action movie, is something swiped keys to the company's vehicles, but it appears the owner of the McIntosh-Anderson-Kellam Funeral nothing else was damaged. Home won't soon forget. "It was certainly alarming," John Kellam said Thursday. The man at the wheel of the funeral home's hearse The man apparently made his way to the funeral home's garage, jumped into a van and started it. But for some reason he ultimately decided the funeral coach was more to his liking. during the reckless escape effort is recovering in "I guess he thought he'd have a better chance at a hospital from gunshot wounds. But his injuries are not getaway in the hearse," Kellam said, adding the van considered life-threatening. was left running in the garage. Kellam, who is also the funeral director, said it's Around 2:20 a.m., the hearse burst through the thought the man was trying to lose police when he garage door into the rear parking lot and police broke into the funeral home around 1:20 a.m. opened fire. Wednesday. "He was looking for a hiding spot," Kellam said of The hearse smashed into a concrete barrier on the north side of Bond St. and came to rest on the boulevard just steps from the Durham Region Courthouse. It's not yet known how many times the man was hit, or where, but at least three shots pierced the windshield of the hearse. Police and investigators from Ontario's Special Investigations Unit, which probes any injury or death involving officers, spent the day at the funeral home gathering evidence. Kellam said he was forced to cancel visitation for one deceased person, but other services went ahead as scheduled. 14 CFD •Januar y • Februar y 2013 humaninterest ...receiving positive press Kingston, Ontario Funeral Director Tim Bailey, Robert J. Reid & Sons Featured in Community Paper I was born in Kingston, Ontario and have spent most of my life one that families must turn to when time together. I title it “Things To they can’t keep it together.” Know About Tim,” and it consists of visiting with family. So it comes with Ms. Enrile said, “Outside of Robert arbitrary observations like how he’s great interest to me when I see a J. Reid & Sons Funeral Home, Bailey tired of the smell of flowers, has two funeral home and funeral director looks like any other man in his late sons and has never seen HBO’s Six featured in the commuity paper. 30s. He’s the one who helps plan Feet Under. Funeral service should be proud of the article featured in the Queens funerals from the embalming to the burial. Bailey’s spent the entirety of his career within the walls of the Journal. Staff Editor, Janina Enrile As our interview moves on, he wrote on Arbor Memorial Services becomes friendly and open, but you Founded in 1901, Robert J. Reid & Robert J. Reid & Sons funeral home can tell he’s guarded with his first few Sons sits on the corner of Barrie and and funeral director Tim Bailey. answers. Maybe it’s not often that he Johnson Streets. Formerly entirely talks about his work this way. family-owned, it once used to Her article was entitled, surprisingly-large house. “Anticipating the dead - A funeral Throughout the interview, I make director’s job is tough, but it’s all part mental notes about who he is, what of the territory.” he’s like. I think that it’ll help me It’s an inconspicuous building, Enrile wrote, “Tim Bailey wants to figure out what it takes to work in with a memorial bench and a break down sometimes, but he the funeral business, not that I’ve fountain outside. On a Tuesday knows he can’t. ever wanted to go into it myself. morning, the corner’s as quiet as the It’s the nature of his business. As a When I go home, I find myself funeral home director, Bailey is the jotting down recollections from our occupy a space on Princess St., now taken by the Gap. inside of the funeral home. But it could all change with a phone call,” she continued. “You never know until you pick the phone up,” Bailey said.“You never know what the journey is of the family — if they’ve been sitting bedside for days or if they got a call at two in the morning that their mother’s passed away.” “I got into this job because I like the whole atmosphere,” he said. “You’ve just got to make people feel comfortable. You’ve got to visit [a term for when people come to plan funerals], and be able to talk about nothing and everything all at the same time.” It’s a succinct description of a job that can mean so many things. For 16 CFD •Januar y • Februar y 2013 humaninterest ...receiving positive press Kingston, Ontario Funeral Director Tim Bailey, Robert J. Reid & Sons Featured in Community Paper I was born in Kingston, Ontario and have spent most of my life one that families must turn to when time together. I title it “Things To they can’t keep it together.” Know About Tim,” and it consists of visiting with family. So it comes with Ms. Enrile said, “Outside of Robert arbitrary observations like how he’s great interest to me when I see a J. Reid & Sons Funeral Home, Bailey tired of the smell of flowers, has two funeral home and funeral director looks like any other man in his late sons and has never seen HBO’s Six featured in the commuity paper. 30s. He’s the one who helps plan Feet Under. Funeral service should be proud of the article featured in the Queens funerals from the embalming to the burial. Bailey’s spent the entirety of his career within the walls of the Journal. Staff Editor, Janina Enrile As our interview moves on, he wrote on Arbor Memorial Services becomes friendly and open, but you Founded in 1901, Robert J. Reid & Robert J. Reid & Sons funeral home can tell he’s guarded with his first few Sons sits on the corner of Barrie and and funeral director Tim Bailey. answers. Maybe it’s not often that he Johnson Streets. Formerly entirely talks about his work this way. family-owned, it once used to Her article was entitled, surprisingly-large house. “Anticipating the dead - A funeral Throughout the interview, I make director’s job is tough, but it’s all part mental notes about who he is, what of the territory.” he’s like. I think that it’ll help me It’s an inconspicuous building, Enrile wrote, “Tim Bailey wants to figure out what it takes to work in with a memorial bench and a break down sometimes, but he the funeral business, not that I’ve fountain outside. On a Tuesday knows he can’t. ever wanted to go into it myself. morning, the corner’s as quiet as the It’s the nature of his business. As a When I go home, I find myself funeral home director, Bailey is the jotting down recollections from our occupy a space on Princess St., now taken by the Gap. inside of the funeral home. But it could all change with a phone call,” she continued. “You never know until you pick the phone up,” Bailey said.“You never know what the journey is of the family — if they’ve been sitting bedside for days or if they got a call at two in the morning that their mother’s passed away.” “I got into this job because I like the whole atmosphere,” he said. “You’ve just got to make people feel comfortable. You’ve got to visit [a term for when people come to plan funerals], and be able to talk about nothing and everything all at the same time.” It’s a succinct description of a job that can mean so many things. For 16 CFD •Januar y • Februar y 2013 humaninterest ...receiving positive press some people, the funeral director Bailey’s kids must be different, lays out the two most important though. Unlike most children, they Most embalming takes place at options — cremation or burial? understand a little more about their affiliate, Gordon F. Tompkins death. Their dad is around it every Funeral Home on Colborne St., but day, after all. sitting on the counter of Reid and For others, he’s the mediator of a family conflict, a shoulder to cry on or the last person to ever see your mom before the casket lid is shut. At this point in the interview, we’re standing in the middle of the casket selection room. happen.” “We just started [explaining it Sons’ basement embalming room, with] … ‘when people die, daddy there’s an urn with one half of a gets them and puts them on the married couple inside. The other is table at work.’” on its way, but I wonder how an The questions don’t stop, though. entire person can be held in two There are 17 caskets around us, all “There’d be something on the handfuls. in different wood finishes, and we’re news about somebody who died talking about appreciating life. The somewhere,” Bailey said. “And [my job gets harder when you’re dealing son would] ask me did I get up last It can’t have always been easy for with kids, he tells me. night to get that body. ‘Did you get Bailey, so I ask him what his first time that guy, daddy? Is he on your embalming was like — before two table?’” years of training in Humber College’s “There’s an eight-year-old girl. We’ll be getting ready for her wake tomorrow,” he said at that time. It all seems so casual now to the “They’ll be together in this urn forever,” he said. funeral services program. It puts his life into perspective. At ex-farm boy who grew up on Here’s a memory that’s lasted the end of his day, he can still go tractors, watching life and death throughout his 16-year career. He home to his nine-year-old son. happen tells me that everyone in the There’s a little ache in his voice with each passing generation of cows and calves. business has their stories they cling here. Funeral home staff are light- “This is a dead animal. I need to hearted folks, with whistling and deal with it, so you just do what you An 18-year-old Bailey, a few weeks jokes, but it’s still a business about do,” he said. “[It’s] on a different level into working for the local funeral death. There’s still tragedy and with people, but it’s just a dead home, was asked to embalm the sobering loss. person. body of a hockey teammate, a boy Something needs to to. This seems to be one of his. he’d sat next to on the school bus. “Lest we forget.” “Friday night I’m playing hockey with the guy … and on Saturday night I’m looking at the inside of his Canadian Ceremonial Casket Flags, Wind Band, Shadow Box Display Case. head,” he said. “The funeral director then said to me, ‘You’re not doing this for you. You’re doing this for his mum and dad.’” I read with interest as she describes the funeral director as a human being, a member of the community, someone that the public should not be affraid to say hello to. To all of you in funeral serivice I say, keep up the good work - positive press like this is becoming more 1.800.268.6736 www.mackinnonbowes.com ANSWERING SERVICES • TRADE SERVICES • LIVERY SERVICES • WORLDWIDE SHIPPING • EDUCATION • CONCIERGE SERVICES 18 CFD •Januar y • Februar y 2013 frequent and that’s due to the hard efforts of all of you. humaninterest ...receiving positive press some people, the funeral director Bailey’s kids must be different, lays out the two most important though. Unlike most children, they Most embalming takes place at options — cremation or burial? understand a little more about their affiliate, Gordon F. Tompkins death. Their dad is around it every Funeral Home on Colborne St., but day, after all. sitting on the counter of Reid and For others, he’s the mediator of a family conflict, a shoulder to cry on or the last person to ever see your mom before the casket lid is shut. At this point in the interview, we’re standing in the middle of the casket selection room. happen.” “We just started [explaining it Sons’ basement embalming room, with] … ‘when people die, daddy there’s an urn with one half of a gets them and puts them on the married couple inside. The other is table at work.’” on its way, but I wonder how an The questions don’t stop, though. entire person can be held in two There are 17 caskets around us, all “There’d be something on the handfuls. in different wood finishes, and we’re news about somebody who died talking about appreciating life. The somewhere,” Bailey said. “And [my job gets harder when you’re dealing son would] ask me did I get up last It can’t have always been easy for with kids, he tells me. night to get that body. ‘Did you get Bailey, so I ask him what his first time that guy, daddy? Is he on your embalming was like — before two table?’” years of training in Humber College’s “There’s an eight-year-old girl. We’ll be getting ready for her wake tomorrow,” he said at that time. It all seems so casual now to the “They’ll be together in this urn forever,” he said. funeral services program. It puts his life into perspective. At ex-farm boy who grew up on Here’s a memory that’s lasted the end of his day, he can still go tractors, watching life and death throughout his 16-year career. He home to his nine-year-old son. happen tells me that everyone in the There’s a little ache in his voice with each passing generation of cows and calves. business has their stories they cling here. Funeral home staff are light- “This is a dead animal. I need to hearted folks, with whistling and deal with it, so you just do what you An 18-year-old Bailey, a few weeks jokes, but it’s still a business about do,” he said. “[It’s] on a different level into working for the local funeral death. There’s still tragedy and with people, but it’s just a dead home, was asked to embalm the sobering loss. person. body of a hockey teammate, a boy Something needs to to. This seems to be one of his. he’d sat next to on the school bus. “Lest we forget.” “Friday night I’m playing hockey with the guy … and on Saturday night I’m looking at the inside of his Canadian Ceremonial Casket Flags, Wind Band, Shadow Box Display Case. head,” he said. “The funeral director then said to me, ‘You’re not doing this for you. You’re doing this for his mum and dad.’” I read with interest as she describes the funeral director as a human being, a member of the community, someone that the public should not be affraid to say hello to. To all of you in funeral serivice I say, keep up the good work - positive press like this is becoming more 1.800.268.6736 www.mackinnonbowes.com ANSWERING SERVICES • TRADE SERVICES • LIVERY SERVICES • WORLDWIDE SHIPPING • EDUCATION • CONCIERGE SERVICES 18 CFD •Januar y • Februar y 2013 frequent and that’s due to the hard efforts of all of you. humaninterest Death Café ? WHAT More than 50 people study the unconventional menus at what organizers are calling Canada’s first death café, before diving into conversation. The first entrée is consumed with the experience of loss. The second course includes sharing experiences and thoughts on the death of a significant other. The conversation topics — or entrées — will change at each death café. But each event, held at Victoria’s Church of Truth as part of a global network of death cafés, shares the theme of mortality. “It’s part of an international movement to stop disowning death by talking about it publicly,” said organizer Don Morris, who calls himself a death activist. “Just getting together and talking about life and death with different people is very liberating.” London’s Jon Underwood began building a network of “death cafés” in 2011, modelling them on the “cafés mortels” pioneered by Swiss sociologist Bernard Crettaz. Cafés mortels and death cafés have been held in several cities around the world, from Paris and Lisbon to Columbus, Ohio, Tucson, Arizona, and Ann Arbor, Michigan. The first LGBT-specific death café was held in Ohio this September. According to DeathCafe.com, the objective is “to increase awareness of death with a view to helping people make the most of their [finite] lives.” Although expressions of grief are welcome, this is not a group counselling session, Morris said. It’s about sharing thoughts and experiences of death in a comfortable, confidential setting. Conversation at the nondenominational Church of Truth last week was punctuated with live musical performances of songs like Leonard Cohen’s Hallelujah. And participants were free to help themselves to tea, coffee and a potluck buffet. “We work at making the atmosphere drop-dead special,” said Morris, who has dedicated his life to death since losing his father when he was five. “I was protected from my own grief because of my particular background.” He called his family Freudian — they believed children should be protected from negative feelings. The children did not attend their father’s funeral and were never asked how they felt. It led him to spend 13 years as a funeral director in his 20s and 30s, as well as volunteering as a deputy coroner in Los Angeles, he said. Later, he trained as a hospital chaplain and worked as a psychotherapist specializing in griefrelated issues. “I’ve had a very interesting life, pursuing this,” he said. “Death keeps on waking me up to living. It’s quite the paradox between life and death; it’s beautiful.” Morris also served as Canada’s first outreach director for 20 CFD •Januar y • Februar y 2013 ? the Green Burial Council of North America, which certified the Woodlands at Royal Oak Burial Park in Saanich as the first municipal green burial ground in the country. Natural or green burial means human remains are returned to the earth to decompose naturally, without embalming, and wrapped in a shroud or placed in a fully biodegradable casket or alternative container. More recently, he’s defining a new role for himself. “My heart is really in supporting people at the end of their life and dying,” he said. “So I’m reinventing myself as an end-of-life coach.” Participants, who were promised confidentiality from organizers, reported varied experiences. “I really didn’t know what to expect,” said one woman. “It’s very interesting because in relating your thoughts, experiences — whatever — I think you’ll find many people are the same. It just doesn’t happen in social company. So this was lovely and easy.” Another woman said the death café was a safe setting to explore upsetting feelings. She cried when she shared with her group her fears of losing a friend. “I realized there was something that was bothering me. But in this very nurturing environment, I was able to speak about it.” Participants were also invited to write any painful memory, emotion or thought that arose on a piece of paper. The papers were burned in a clay urn at the end of the discussions. “So there’s this ritual of letting go through writing and burning this thing,” Morris said. “I’m trying to make it as healing as possible.” The church plans to host monthly death cafés as part of its Oneness Wednesday series for the next six months. And the model is already spreading. One attendee at last week’s event who heard of it for the first time that day said he now plans to replicate the model in Courtenay in the new year. Dale Presly is a hypnotherapist who hosts similar workshops as a volunteer with hospice. “People are dying anyway, but we don’t often get together to discuss our shared experiences,” Presly said. “I think that’s really what it’s all about, is sharing your experience and realizing you’re not alone. And when you know you’re not alone, the fear drops. And when the fear drops, then everything changes. That part, alone, is so gratifying to see.” Morris also said that if there is enough demand, he would like to bring it to other venues around Victoria — from community centres to other churches and schools. “My intuition tells me the culture is hungry for this,” he said. humaninterest Death Café ? WHAT More than 50 people study the unconventional menus at what organizers are calling Canada’s first death café, before diving into conversation. The first entrée is consumed with the experience of loss. The second course includes sharing experiences and thoughts on the death of a significant other. The conversation topics — or entrées — will change at each death café. But each event, held at Victoria’s Church of Truth as part of a global network of death cafés, shares the theme of mortality. “It’s part of an international movement to stop disowning death by talking about it publicly,” said organizer Don Morris, who calls himself a death activist. “Just getting together and talking about life and death with different people is very liberating.” London’s Jon Underwood began building a network of “death cafés” in 2011, modelling them on the “cafés mortels” pioneered by Swiss sociologist Bernard Crettaz. Cafés mortels and death cafés have been held in several cities around the world, from Paris and Lisbon to Columbus, Ohio, Tucson, Arizona, and Ann Arbor, Michigan. The first LGBT-specific death café was held in Ohio this September. According to DeathCafe.com, the objective is “to increase awareness of death with a view to helping people make the most of their [finite] lives.” Although expressions of grief are welcome, this is not a group counselling session, Morris said. It’s about sharing thoughts and experiences of death in a comfortable, confidential setting. Conversation at the nondenominational Church of Truth last week was punctuated with live musical performances of songs like Leonard Cohen’s Hallelujah. And participants were free to help themselves to tea, coffee and a potluck buffet. “We work at making the atmosphere drop-dead special,” said Morris, who has dedicated his life to death since losing his father when he was five. “I was protected from my own grief because of my particular background.” He called his family Freudian — they believed children should be protected from negative feelings. The children did not attend their father’s funeral and were never asked how they felt. It led him to spend 13 years as a funeral director in his 20s and 30s, as well as volunteering as a deputy coroner in Los Angeles, he said. Later, he trained as a hospital chaplain and worked as a psychotherapist specializing in griefrelated issues. “I’ve had a very interesting life, pursuing this,” he said. “Death keeps on waking me up to living. It’s quite the paradox between life and death; it’s beautiful.” Morris also served as Canada’s first outreach director for 20 CFD •Januar y • Februar y 2013 ? the Green Burial Council of North America, which certified the Woodlands at Royal Oak Burial Park in Saanich as the first municipal green burial ground in the country. Natural or green burial means human remains are returned to the earth to decompose naturally, without embalming, and wrapped in a shroud or placed in a fully biodegradable casket or alternative container. More recently, he’s defining a new role for himself. “My heart is really in supporting people at the end of their life and dying,” he said. “So I’m reinventing myself as an end-of-life coach.” Participants, who were promised confidentiality from organizers, reported varied experiences. “I really didn’t know what to expect,” said one woman. “It’s very interesting because in relating your thoughts, experiences — whatever — I think you’ll find many people are the same. It just doesn’t happen in social company. So this was lovely and easy.” Another woman said the death café was a safe setting to explore upsetting feelings. She cried when she shared with her group her fears of losing a friend. “I realized there was something that was bothering me. But in this very nurturing environment, I was able to speak about it.” Participants were also invited to write any painful memory, emotion or thought that arose on a piece of paper. The papers were burned in a clay urn at the end of the discussions. “So there’s this ritual of letting go through writing and burning this thing,” Morris said. “I’m trying to make it as healing as possible.” The church plans to host monthly death cafés as part of its Oneness Wednesday series for the next six months. And the model is already spreading. One attendee at last week’s event who heard of it for the first time that day said he now plans to replicate the model in Courtenay in the new year. Dale Presly is a hypnotherapist who hosts similar workshops as a volunteer with hospice. “People are dying anyway, but we don’t often get together to discuss our shared experiences,” Presly said. “I think that’s really what it’s all about, is sharing your experience and realizing you’re not alone. And when you know you’re not alone, the fear drops. And when the fear drops, then everything changes. That part, alone, is so gratifying to see.” Morris also said that if there is enough demand, he would like to bring it to other venues around Victoria — from community centres to other churches and schools. “My intuition tells me the culture is hungry for this,” he said. deathnotice Roy Edward Smyth Roy is survived by Lois, his wife of 50 years, his son Ontario where he had the opportunity to attend Humber Douglas (Gwen) and their children Colton and Rianna, his College, graduating with honors as a licensed funeral daughter Mandy (David) Olekshy, all of Calgary. He is director in 1994. For the next six years Roy was employed predeceased by his parents and 2 brothers by Gilchrist Chapel in Guelph Ontario, and then when He was raised on the family farm at Cowley. Introducing Our New Owner Protection Program Early most people his age were looking at how they would education included a year at Mount Royal College and spend their retirement years, Roy & Lois headed west once another at the Baptist Leadership more, this time to open their own Pincher Funeral Chapel, Training School, both in Calgary, and to be close to their family. A year ago, the business was before he boarded a cattle trail at sold to Snodgrass Funeral Homes from High River, but Roy featuring Pincher Station, heading for Ontario has continued on as manager of this Pincher Creek Guaranteed Growth Rate and the Ontario Veterinary College in location until health forced his retirement just a month Guelph.. ago. He and Lois returned and operated Roy was a true man of faith, serving his God, his church the Cowley Feed & Seed Service for 21 and his community including being elected to town years, until fire destroyed the business council. He always enjoyed a good visit and was gifted in 1987. Following his life-long dream band member sharing his ability on the saxophone. He of becoming involved in funeral could fix anything and worked diligently for those he service, he made a move back to served Locks in the Interest Rate for 5 Years Minimum Guarantee for Life of the Policy Policy Payout Bonus Enhanced Death Benefit from Day 1 Preneed to At-Need “Gap” Protecon Interest from Day 1 on Enhanced Death Benefit Amount positiveinterest Geoff Carnell Contact Us Today For More Information on This Exciting New Program! Engineer turned funeral-home director is CBC NEWS Human Library book Geoff Carnell has been in the funeral home business since 1987. (Heather Barrett/CBC) Geoff Carnell, the president of Carnell's Funeral Home and Crematorium, had been working as a professional engineer when his father passed away suddenly in 1987. Carnell said he finds the funeral home business deeply satisfying, with the sense that he and his staff are able to help families cope with difficult times. new owner of the funeral home to look after my father's understand his role, and the modern rituals surrounding funeral," said Carnell. death, at the CBC' Human Library event on at the St. John's 22 CFD •Januar y • Februar y 2013 brought to you by: death is changing in modern society. Carnell said he's looking forward to helping people him I would do." Sheila Zister Ontario District Manager Ph: 289-221-6886 [email protected] He said he's also fascinated by the way we deal with "I left my consulting firm on a Friday and came in as the "So, it was rather abrupt, but it's something I promised Let Us Help You Grow Your Business! Rick Drake President, Premier Preneed Ph: 905-304-0702 [email protected] Arts and Culture Centre on Saturday. Jan. 26. www.premierpreneed.ca deathnotice Roy Edward Smyth Roy is survived by Lois, his wife of 50 years, his son Ontario where he had the opportunity to attend Humber Douglas (Gwen) and their children Colton and Rianna, his College, graduating with honors as a licensed funeral daughter Mandy (David) Olekshy, all of Calgary. He is director in 1994. For the next six years Roy was employed predeceased by his parents and 2 brothers by Gilchrist Chapel in Guelph Ontario, and then when He was raised on the family farm at Cowley. Introducing Our New Owner Protection Program Early most people his age were looking at how they would education included a year at Mount Royal College and spend their retirement years, Roy & Lois headed west once another at the Baptist Leadership more, this time to open their own Pincher Funeral Chapel, Training School, both in Calgary, and to be close to their family. A year ago, the business was before he boarded a cattle trail at sold to Snodgrass Funeral Homes from High River, but Roy featuring Pincher Station, heading for Ontario has continued on as manager of this Pincher Creek Guaranteed Growth Rate and the Ontario Veterinary College in location until health forced his retirement just a month Guelph.. ago. He and Lois returned and operated Roy was a true man of faith, serving his God, his church the Cowley Feed & Seed Service for 21 and his community including being elected to town years, until fire destroyed the business council. He always enjoyed a good visit and was gifted in 1987. Following his life-long dream band member sharing his ability on the saxophone. He of becoming involved in funeral could fix anything and worked diligently for those he service, he made a move back to served Locks in the Interest Rate for 5 Years Minimum Guarantee for Life of the Policy Policy Payout Bonus Enhanced Death Benefit from Day 1 Preneed to At-Need “Gap” Protecon Interest from Day 1 on Enhanced Death Benefit Amount positiveinterest Geoff Carnell Contact Us Today For More Information on This Exciting New Program! Engineer turned funeral-home director is CBC NEWS Human Library book Geoff Carnell has been in the funeral home business since 1987. (Heather Barrett/CBC) Geoff Carnell, the president of Carnell's Funeral Home and Crematorium, had been working as a professional engineer when his father passed away suddenly in 1987. Carnell said he finds the funeral home business deeply satisfying, with the sense that he and his staff are able to help families cope with difficult times. new owner of the funeral home to look after my father's understand his role, and the modern rituals surrounding funeral," said Carnell. death, at the CBC' Human Library event on at the St. John's 22 CFD •Januar y • Februar y 2013 brought to you by: death is changing in modern society. Carnell said he's looking forward to helping people him I would do." Sheila Zister Ontario District Manager Ph: 289-221-6886 [email protected] He said he's also fascinated by the way we deal with "I left my consulting firm on a Friday and came in as the "So, it was rather abrupt, but it's something I promised Let Us Help You Grow Your Business! Rick Drake President, Premier Preneed Ph: 905-304-0702 [email protected] Arts and Culture Centre on Saturday. Jan. 26. www.premierpreneed.ca Gerald Malcolm Lougheed Sr. T r i b u t e Gerry Lougheed Sr. was born was being a Rotarian. He served on June 17th, 1929 in Staples on numerous committees and Ontario outside of Windsor. His executive positions including parents Blanche and Clifford President of the Rotary Club of Lougheed owned and operated a Sudbury 1964-1965 and District successful farm. At a young age Governor in 1978-1979. Locally Gerry was taught the value of he was a founder of the Children's hard and honest labour. This inspired work ethic would be Rehabilitation Clinics to help disabled youngsters and a trademark of his intensity and passion to do tasks globally he was instrumental in building a school and meticulously throughout his life. He married his literacy programs in India. The Rotary motto is "Service childhood sweetheart Marguerite (nee McIntosh) in 1950. Above Self". Gerry Lougheed Sr. on a daily basis translated They began an incredible journey together as best friends, those good words by his good deeds. business partners and soulmates. Gerry had distinguished Beyond the company and the community Gerry's himself as the youngest honours graduate from the priority was his family whether attending a speech by one Canadian School of Embalming in 1949. He was of his sons or traveling with his wife on a Rotary mission to appointed the manager of one of the Morris Funeral South Africa he was happiest in their company. After Home locations in Windsor at the age of 22. With a true Marguerite's last diagnosis with cancer he dedicated all entrepreneurial spirit he and Marguerite moved to his time to her wellbeing and happiness. Appropriately Sudbury in 1952 opening Lougheed's Funeral Home and she died in his arms at their family home in the west end Flower Shop on November 1st of that year. Gerry in 2006. The aftermath of her death combined with Lougheed Sr. established the gold standard for funeral deteriorating health issues presented challenges for his service with his attention to detail and commitment of autonomy these past years. With the daily dedicated care care to bereaved families. He also established the local of his son Geoffrey and daughter-in-law Colette and ambulance service. He was the first operator in Ontario to assisted by extended family members and caregivers he carry oxygen in the vehicles and required attendants to was able to stay in the beloved family home on his own have accredited first aid courses. Later he would be terms. knighted by the Governor General of Canada for these When his son Geoffrey was also knighted under the pioneering efforts. During this decade his two sons, Gerry auspices of the Order of St. John of Jerusalem making Jr. and Geoffrey were born. He would be a devoted father, Gerry Sr. and Geoffrey the only father/son Knights in best friend and wise mentor to his boys their entire lives. Canada, a Lougheed crest was commissioned to A recognized civic leader he helped many worthy commemorate that historic event. The motto on the crest causes in particular he served for many years on the is "Servire est vivere" (to serve is to live). Gerald M. Manitoulin/Sudbury being Lougheed Sr. has by his service lived well and now hears instrumental in developing a "Send a Kid to Camp" the Lord's words; "Well done good and faithful servant, program. The cornerstone of his community commitment enter yours is the Kingdom of Heaven". 24 Children's Foundation CFD •Januar y • Februar y 2013 Gerald Malcolm Lougheed Sr. T r i b u t e Gerry Lougheed Sr. was born was being a Rotarian. He served on June 17th, 1929 in Staples on numerous committees and Ontario outside of Windsor. His executive positions including parents Blanche and Clifford President of the Rotary Club of Lougheed owned and operated a Sudbury 1964-1965 and District successful farm. At a young age Governor in 1978-1979. Locally Gerry was taught the value of he was a founder of the Children's hard and honest labour. This inspired work ethic would be Rehabilitation Clinics to help disabled youngsters and a trademark of his intensity and passion to do tasks globally he was instrumental in building a school and meticulously throughout his life. He married his literacy programs in India. The Rotary motto is "Service childhood sweetheart Marguerite (nee McIntosh) in 1950. Above Self". Gerry Lougheed Sr. on a daily basis translated They began an incredible journey together as best friends, those good words by his good deeds. business partners and soulmates. Gerry had distinguished Beyond the company and the community Gerry's himself as the youngest honours graduate from the priority was his family whether attending a speech by one Canadian School of Embalming in 1949. He was of his sons or traveling with his wife on a Rotary mission to appointed the manager of one of the Morris Funeral South Africa he was happiest in their company. After Home locations in Windsor at the age of 22. With a true Marguerite's last diagnosis with cancer he dedicated all entrepreneurial spirit he and Marguerite moved to his time to her wellbeing and happiness. Appropriately Sudbury in 1952 opening Lougheed's Funeral Home and she died in his arms at their family home in the west end Flower Shop on November 1st of that year. Gerry in 2006. The aftermath of her death combined with Lougheed Sr. established the gold standard for funeral deteriorating health issues presented challenges for his service with his attention to detail and commitment of autonomy these past years. With the daily dedicated care care to bereaved families. He also established the local of his son Geoffrey and daughter-in-law Colette and ambulance service. He was the first operator in Ontario to assisted by extended family members and caregivers he carry oxygen in the vehicles and required attendants to was able to stay in the beloved family home on his own have accredited first aid courses. Later he would be terms. knighted by the Governor General of Canada for these When his son Geoffrey was also knighted under the pioneering efforts. During this decade his two sons, Gerry auspices of the Order of St. John of Jerusalem making Jr. and Geoffrey were born. He would be a devoted father, Gerry Sr. and Geoffrey the only father/son Knights in best friend and wise mentor to his boys their entire lives. Canada, a Lougheed crest was commissioned to A recognized civic leader he helped many worthy commemorate that historic event. The motto on the crest causes in particular he served for many years on the is "Servire est vivere" (to serve is to live). Gerald M. Manitoulin/Sudbury being Lougheed Sr. has by his service lived well and now hears instrumental in developing a "Send a Kid to Camp" the Lord's words; "Well done good and faithful servant, program. The cornerstone of his community commitment enter yours is the Kingdom of Heaven". 24 Children's Foundation CFD •Januar y • Februar y 2013 funeraldirectorview How to Grow and Profit in a High Cremation Market Part IIII by kentroduck 26 CFD •Januar y • Februar y 2013 funeraldirectorview required to execute them without exception. If I’m not Transfer here, I have confidence that this place will run exactly - A form to specify all details regarding the as if I were here.” He was right and I always transfer such as date, time, location, medical remembered that conversation. information, list of personal belongings and all Communication is “THE ESSENTIAL KEY” to your necessary signatures. firm’s success and your internal systems should be Arrangements AND designed to keep everyone in the “loop”. If Director A - MAINTAINING PROVEN SYSTEMS meets with the family, Director B, conducts the service cremation authorization form, newspaper template, FOR MAXIMIZING EFFECTIVE DAY TO and Director C looks after some follow-up details, can hospital release form, insurance releases if required, DAY OPERATIONS” each of them check the deceased’s working file at any estate settlement information and any necessary Some years ago, a good friend time and know exactly what’s been done or is c e m e t e r y asked if I would like to accompany required to be done? A true test of your internal documentation and him on a tour of his funeral home he structure is that you’ll able to answer “YES” to that notes for family to was conducting for a group of about question. take with them for “ESTABLISHING Our 2 page arrangement form, contract, 20 death care support workers. Our firm consists of 3 locations including a Toward the end of the tour one of crematorium and cemetery property and looks after a Deceased’s File them posed the question, “is all of minimum of a family a day. The internal systems we - your staff equally good at doing all have created are designed to provide primarily 2 above forms, plus a these things?” His response was,“Yes, things; a) to ensure that all procedures are performed specific but no one is as good as the boss.” correctly and consistently, and b) to provide a attached to the file to The group laughed accordingly and seamless flow of service to our clients from the time list what has been the tour wrapped up. we bring the deceased into our care, until the time we done His firm handled about 350 calls present the cremated remains to them. We have requires follow-up so from two locations in the same city, designed and use 25 internal forms to allow for every any staff member can and in fact, his staff was excellent, possibility we may encounter. It’s essential that you refer to it at any time experienced and very well trained. think ahead. WHAT CAN HAPPEN and how do you to know the status of He ran a good shop and its prepare for that possibility in advance? A wise man arrangements. reputation was second to none. once told me “funeral (cremation) service is not that Pre-cremation form Later, we discussed the question that difficult, its’ the funeral directors that often complicate - was brought up during the tour, and it.” follow-up. All of the sheet and what No one has an exclusive right to ideas nor does any owner or manager have all the answers, regardless of how bright he or she might be! Your staff are the ones who execute the systems. Ask them how they think the new system is working. A 19 point form that ensures that everything is properly in place prior to the deceased being taken I asked him the key to the success of Some examples of our forms: to our crematorium. Two staff are required to his day to day operation. “Systems,” First Call complete the checklist together, line by line. If one of he responded. “We have a system - the points cannot be checked off, the process is halted A form to gather essential information for designed for everything we do. All of those handling the transfer and to add to the our staff are trained in the why and deceased’s file should the information be required for Post-cremation form how of our systems and everyone is follow-up. - until it’s resolved. When cremated remains are returned to the CFD •Januar y • Februar y 2013 27 funeraldirectorview How to Grow and Profit in a High Cremation Market Part IIII by kentroduck 26 CFD •Januar y • Februar y 2013 funeraldirectorview required to execute them without exception. If I’m not Transfer here, I have confidence that this place will run exactly - A form to specify all details regarding the as if I were here.” He was right and I always transfer such as date, time, location, medical remembered that conversation. information, list of personal belongings and all Communication is “THE ESSENTIAL KEY” to your necessary signatures. firm’s success and your internal systems should be Arrangements AND designed to keep everyone in the “loop”. If Director A - MAINTAINING PROVEN SYSTEMS meets with the family, Director B, conducts the service cremation authorization form, newspaper template, FOR MAXIMIZING EFFECTIVE DAY TO and Director C looks after some follow-up details, can hospital release form, insurance releases if required, DAY OPERATIONS” each of them check the deceased’s working file at any estate settlement information and any necessary Some years ago, a good friend time and know exactly what’s been done or is c e m e t e r y asked if I would like to accompany required to be done? A true test of your internal documentation and him on a tour of his funeral home he structure is that you’ll able to answer “YES” to that notes for family to was conducting for a group of about question. take with them for “ESTABLISHING Our 2 page arrangement form, contract, 20 death care support workers. Our firm consists of 3 locations including a Toward the end of the tour one of crematorium and cemetery property and looks after a Deceased’s File them posed the question, “is all of minimum of a family a day. The internal systems we - your staff equally good at doing all have created are designed to provide primarily 2 above forms, plus a these things?” His response was,“Yes, things; a) to ensure that all procedures are performed specific but no one is as good as the boss.” correctly and consistently, and b) to provide a attached to the file to The group laughed accordingly and seamless flow of service to our clients from the time list what has been the tour wrapped up. we bring the deceased into our care, until the time we done His firm handled about 350 calls present the cremated remains to them. We have requires follow-up so from two locations in the same city, designed and use 25 internal forms to allow for every any staff member can and in fact, his staff was excellent, possibility we may encounter. It’s essential that you refer to it at any time experienced and very well trained. think ahead. WHAT CAN HAPPEN and how do you to know the status of He ran a good shop and its prepare for that possibility in advance? A wise man arrangements. reputation was second to none. once told me “funeral (cremation) service is not that Pre-cremation form Later, we discussed the question that difficult, its’ the funeral directors that often complicate - was brought up during the tour, and it.” follow-up. All of the sheet and what No one has an exclusive right to ideas nor does any owner or manager have all the answers, regardless of how bright he or she might be! Your staff are the ones who execute the systems. Ask them how they think the new system is working. A 19 point form that ensures that everything is properly in place prior to the deceased being taken I asked him the key to the success of Some examples of our forms: to our crematorium. Two staff are required to his day to day operation. “Systems,” First Call complete the checklist together, line by line. If one of he responded. “We have a system - the points cannot be checked off, the process is halted A form to gather essential information for designed for everything we do. All of those handling the transfer and to add to the our staff are trained in the why and deceased’s file should the information be required for Post-cremation form how of our systems and everyone is follow-up. - until it’s resolved. When cremated remains are returned to the CFD •Januar y • Februar y 2013 27 funeraldirectorview funeral home, an additional check-off form is further explanation or an actual demonstration is better embalmers, some are better at conducting services a totally new entity, in the fall of 1992. In 2000, they expanded completed prior to them being secured in our locked necessary, I’ll call a staff meeting to explain how it’s to or handling cremations. Not all staff can be all things all to Campbell River, establishing an arrangement, pre- vault, to ensure everything is complete and correct. be done. the time, but although occasionally that may be a arrangement office in the downtown core. Three years later, requirement, try shifting people into their strengths as in 2003, they built a new full service facility with often as you can. crematorium, contemporary ‘chapel’, reception area, niche The memo or explanation needs always to contain Family Receipt Form At the time of our follow-up meeting with the reason the system is being established. That way, the family – they are required to complete a 3 point those who will execute the system, “get it.” If they As a manager, take the time to plan ahead and use staff walls and scattering garden on the grounds of Campbell form to acknowledge that they have received the know why, they’ll buy into it and it simply makes more as needed, not simply to perform the “funeral director’s” River’s Elk Falls Cemetery. All were start-up operations and proper urn, cremated remains and necessary sense to them. The key to maintaining the consistency function; have them help monitor your systems, maintain have grown in both volume and revenue each year. documentation. of these new systems is to closely monitor them for a inventory, supervise vehicles maintenance – get them The area of British Columbia they serve has a 90% THESE EXAMPLES period after they’ve been established. You’ll be able to more involved in the day to day mechanics of your cremation rate, arguably the highest in North America. Their REPRESENT ONLY 7 pick up on any “glitches” and ensure that everyone operation. Fill the down-time with useful responsibilities. innovative service approaches, high community profile, and OF THE 25 INTERNAL involved is “with the program.” Two things will result: creative marketing to cremation families have been - Always be prepared to “ZERO BASE” your thinking! Encourage your staff to do the same thing and have them look for better or more effective ways to operate. If it’s a good idea, act on it and let the rest of the staff know who’s idea it was. FORMS TO WHICH No one has an exclusive right to ideas nor does any Your staff will feel more a part of your operation, extremely successful. Their firms have won many community owner or manager have all the answers, regardless of and appreciate the bigger picture. Give them the chance awards, been featured in national trade magazines and are Cremation is an how bright he or she might be! Your staff are the ones to keep learning. recognized nationally as innovators. e x t r e m e l y who execute the systems. Ask them how they think unforgiving process! the new system is working. I’VE REFERRED. 1) 2) You’ll find you may be able to operate with less, but more productive staff. Kent served on the Board of Directors of the Funeral Service Association of British Columbia for 11 years, acting as For any given reason, Are you familiar with the expression, “management In summary, proper systems well executed by staff who president from 2005 to 2007. He believes in community a casket can always by walking around?” It works! Go room to room in appreciate and are challenged by their work will set your education and has designed and presented countless be disinterred. Such is your funeral home and outside lot from time to time firm apart far more than you realize. seminars on death and dying, estate planning, pre-need and not possible once and try and to see things as your families would. FOOTNOTE: green burial. Kent has also written published articles on cremation is Sound too simple? Try it; you’ll be surprised at what Pay your staff what they’re worth! Good people deserve advertising and marketing for Funeral Trade magazines. An Your you’ll find and often, what you’ll see that needs proper remuneration. If funeral service is to be perceived International Speaker, he has been featured at both the 2011 change or improvement. as a “profession,” hire the right person for the job and pay and 2012 ICCFA annual convention, the 2011 OGR Fall Forum them as professionals, and most important, reward them and the 2012 FSAC annual conference. completed. systems must ensure that careless errors Always be prepared to “ZERO BASE” your thinking! cannot take place. Encourage your staff to do the same thing and have The reputation of your firm depends upon it. for work well done! them look for better or more effective ways to He believes that although a number of firms in both Canada and the U.S. are coming to terms with the increasing THE SUCCESSFUL MAINTENANCE OF INTERNAL operate. If it’s a good idea, act on it and let the rest of Biography cremation rate, most are finding the transition from FORMS AND SYSTEMS DEPENDS ENTIRELY ON HOW the staff know who’s idea it was. Remember the Kent Roduck is a licenced funeral director and traditional services to serving more cremation families, a YOU TRAIN YOUR STAFF TO EXECUTE THEM. NUMBER – owner/manager of Island Funeral Services Ltd., operators of number of whom want minimal service, very difficult. In BEST Comox Valley Funeral Home Cremation and Reception addition to his work as a resource speaker, in 2011, he Centre, Courtenay, B.C., Island Funeral Services, Campbell established his personal consulting firm, “Profitable River, B.C. and Elk Falls Crematorium and Reception Centre, Cremation Solutions,” to provide both Training Seminars and Campbell River, B.C. on site consulting to help firms “Grow and Profit in a High I’ve found with my firm, there are 2 ways to establish a new system. All staff are required to check 28 funeraldirectorview ONE “LISTENING,” BEST and the MANAGEMENT NUMBER SKILL TWO MANAGEMENT SKILL – “ASKING QUESTIONS.” the “memo book” in our office each time they begin Your staff is unquestionably your firms best asset! their shift. They’re told that I could place a memo in Look for individual skills and strengths in each staff the book at any time and that once it’s added; they’re member and focus their work into those areas as Kent and his wife Rosemarie, a licenced funeral director as responsible for its content. Or, if a new system requires often as you can. Some are better arrangers, some well, built Comox Valley Funeral Home from the ground up, as CFD •Januar y • Februar y 2013 Cremation Market.” He can be contacted at 1-877-281-3366 or [email protected] CFD •Januar y • Februar y 2013 29 funeraldirectorview funeral home, an additional check-off form is further explanation or an actual demonstration is better embalmers, some are better at conducting services a totally new entity, in the fall of 1992. In 2000, they expanded completed prior to them being secured in our locked necessary, I’ll call a staff meeting to explain how it’s to or handling cremations. Not all staff can be all things all to Campbell River, establishing an arrangement, pre- vault, to ensure everything is complete and correct. be done. the time, but although occasionally that may be a arrangement office in the downtown core. Three years later, requirement, try shifting people into their strengths as in 2003, they built a new full service facility with often as you can. crematorium, contemporary ‘chapel’, reception area, niche The memo or explanation needs always to contain Family Receipt Form At the time of our follow-up meeting with the reason the system is being established. That way, the family – they are required to complete a 3 point those who will execute the system, “get it.” If they As a manager, take the time to plan ahead and use staff walls and scattering garden on the grounds of Campbell form to acknowledge that they have received the know why, they’ll buy into it and it simply makes more as needed, not simply to perform the “funeral director’s” River’s Elk Falls Cemetery. All were start-up operations and proper urn, cremated remains and necessary sense to them. The key to maintaining the consistency function; have them help monitor your systems, maintain have grown in both volume and revenue each year. documentation. of these new systems is to closely monitor them for a inventory, supervise vehicles maintenance – get them The area of British Columbia they serve has a 90% THESE EXAMPLES period after they’ve been established. You’ll be able to more involved in the day to day mechanics of your cremation rate, arguably the highest in North America. Their REPRESENT ONLY 7 pick up on any “glitches” and ensure that everyone operation. Fill the down-time with useful responsibilities. innovative service approaches, high community profile, and OF THE 25 INTERNAL involved is “with the program.” Two things will result: creative marketing to cremation families have been - Always be prepared to “ZERO BASE” your thinking! Encourage your staff to do the same thing and have them look for better or more effective ways to operate. If it’s a good idea, act on it and let the rest of the staff know who’s idea it was. FORMS TO WHICH No one has an exclusive right to ideas nor does any Your staff will feel more a part of your operation, extremely successful. Their firms have won many community owner or manager have all the answers, regardless of and appreciate the bigger picture. Give them the chance awards, been featured in national trade magazines and are Cremation is an how bright he or she might be! Your staff are the ones to keep learning. recognized nationally as innovators. e x t r e m e l y who execute the systems. Ask them how they think unforgiving process! the new system is working. I’VE REFERRED. 1) 2) You’ll find you may be able to operate with less, but more productive staff. Kent served on the Board of Directors of the Funeral Service Association of British Columbia for 11 years, acting as For any given reason, Are you familiar with the expression, “management In summary, proper systems well executed by staff who president from 2005 to 2007. He believes in community a casket can always by walking around?” It works! Go room to room in appreciate and are challenged by their work will set your education and has designed and presented countless be disinterred. Such is your funeral home and outside lot from time to time firm apart far more than you realize. seminars on death and dying, estate planning, pre-need and not possible once and try and to see things as your families would. FOOTNOTE: green burial. Kent has also written published articles on cremation is Sound too simple? Try it; you’ll be surprised at what Pay your staff what they’re worth! Good people deserve advertising and marketing for Funeral Trade magazines. An Your you’ll find and often, what you’ll see that needs proper remuneration. If funeral service is to be perceived International Speaker, he has been featured at both the 2011 change or improvement. as a “profession,” hire the right person for the job and pay and 2012 ICCFA annual convention, the 2011 OGR Fall Forum them as professionals, and most important, reward them and the 2012 FSAC annual conference. completed. systems must ensure that careless errors Always be prepared to “ZERO BASE” your thinking! cannot take place. Encourage your staff to do the same thing and have The reputation of your firm depends upon it. for work well done! them look for better or more effective ways to He believes that although a number of firms in both Canada and the U.S. are coming to terms with the increasing THE SUCCESSFUL MAINTENANCE OF INTERNAL operate. If it’s a good idea, act on it and let the rest of Biography cremation rate, most are finding the transition from FORMS AND SYSTEMS DEPENDS ENTIRELY ON HOW the staff know who’s idea it was. Remember the Kent Roduck is a licenced funeral director and traditional services to serving more cremation families, a YOU TRAIN YOUR STAFF TO EXECUTE THEM. NUMBER – owner/manager of Island Funeral Services Ltd., operators of number of whom want minimal service, very difficult. In BEST Comox Valley Funeral Home Cremation and Reception addition to his work as a resource speaker, in 2011, he Centre, Courtenay, B.C., Island Funeral Services, Campbell established his personal consulting firm, “Profitable River, B.C. and Elk Falls Crematorium and Reception Centre, Cremation Solutions,” to provide both Training Seminars and Campbell River, B.C. on site consulting to help firms “Grow and Profit in a High I’ve found with my firm, there are 2 ways to establish a new system. All staff are required to check 28 funeraldirectorview ONE “LISTENING,” BEST and the MANAGEMENT NUMBER SKILL TWO MANAGEMENT SKILL – “ASKING QUESTIONS.” the “memo book” in our office each time they begin Your staff is unquestionably your firms best asset! their shift. They’re told that I could place a memo in Look for individual skills and strengths in each staff the book at any time and that once it’s added; they’re member and focus their work into those areas as Kent and his wife Rosemarie, a licenced funeral director as responsible for its content. Or, if a new system requires often as you can. Some are better arrangers, some well, built Comox Valley Funeral Home from the ground up, as CFD •Januar y • Februar y 2013 Cremation Market.” He can be contacted at 1-877-281-3366 or [email protected] CFD •Januar y • Februar y 2013 29 calendardates April 2013 September 2013 FUNERAL SERVICE ASSOCIATION OF BC CORPORATION DES THANATOLOGUES DE DATE - April, 2013 QUEBEC EVENT - FSABC Convention, Trade Show & AGM DATE - September 9-11, 2013 LOCATION - TBA EVENT - Annual Convention, Tradeshow & AGM LOCATION - Hôtel et centre des congrès Delta de ALBERTA FUNERAL SERVICE ASSOCIATION Trois-Rivières DATE - April 26-27, 2013 ATLANTIC PROVINCES FUNERAL DIRECTORS EVENT - AFSA Convention, Trade Show & AGM DATE - September 19-22, 2013 LOCATION - Sheraton, Red Deer, Alberta EVENT - Annual Convention LOCATION - Nova Scotia ONTARIO FUNERAL SERVICE ASSOCIATION June 2013 DATE - September 23 - 26, 2013 EVENT - Annual Convention FUNERAL SERVICE ASSOCIATION OF CANADA LOCATION - Blue Mountain Resort, Collingwood, DATE - June 3-6, 2013 Ontario EVENT - FSAC Convention, Trade Show & AGM June 2014 LOCATION - London, Ontario ONTARIO FUNERAL SERVICE ASSOCIATION FUNERAL SERVICE ASSOCIATION OF CANADA DATE - June 6, 2013 DATE - June 2014 EVENT - OFSA mid-year meeting EVENT - FSAC Convention, Trade Show & AGM LOCATION - London, Ontario LOCATION - St. John’s, Newfoundland A complete stock of cremation urns available for the convenience of our Funeral Director clients. St. James Cemetery and Crematorium 635 Parliament Street Toronto, Ontario Tel: (416) 964-9194 Fax: (416) 964-3279 B 30 r o c h u r e A v a i l a b l e CFD •Januar y • Februar y 2013 O n R e q u e s t LOCAL 416.462.0000 TOLL FREE 1.800.263.3012 EMAIL [email protected] New Lincoln MKT Coach • • • Experience √ Customer Service √ Options √ Consider Consider all all of of your your options... options... Howard superior sales sales reputation reputation is is Howard Distributors Distributors superior NOW NOW AVAILABLE AVAILABLE TO TO ALL ALL FUNERAL FUNERAL PROFESSIONS PROFESSIONS in in Canada Canada from from Coast Coast to to Coast. Coast. Experience Canadian funeral funeral Experience our our winning winning formula! formula! Our Our many many exclusive exclusive Canadian home rely on on the the value value and and customer customer service service options options we we home owner owner clients clients rely continue continue to to provide. provide. yourself Discover for your selfaanew newway wayof ofdoing doingbusiness, business, you you can can buy, buy, sell, sell, trade, trade, or or simply simply walk walk away away at at lease lease end. end. TCS LAUNCHES CREMATION CAMPAIGN Immediate Cremation Service (exclusive to the profession) One Person Removal: Delivery to Crematorium: Administrative Fees: Cardboard Cremation Container: $140.00 $140.00 $100.00 $100.00 Total: $480.00 Disbursements are based on current costs Cremation Fee*: Coroner's Cremation Certificate: Municipal Death Registration: $520.00 $75.00 $50.00 Total: $645.00 GRAND TOTAL: $1,125.00 (plus HST) Delivery of cremated remains is available at cost to you based on shipping charges. Additional charge of $65.00 for a two person removal * Cremation rate is based on use of our selected crematorium. Should you wish a crematorium of your choice, applicable mileage and cremation charges may apply. Find out more, contact Don Worrall. 1.888.291.7444 We serve you well so you can serve your families well We serve you well so you can serve your families well - it’s Howard Distributors’ winning formula. HOWARD DISTRIBUTORS [email protected] www.funeralcars.ca “Let our professional staff ensure a seamless disposition for your families” LOCAL 416.462.0000 TOLL FREE 1.800.263.3012 EMAIL [email protected] New Lincoln MKT Coach • • • Experience √ Customer Service √ Options √ Consider Consider all all of of your your options... options... Howard superior sales sales reputation reputation is is Howard Distributors Distributors superior NOW NOW AVAILABLE AVAILABLE TO TO ALL ALL FUNERAL FUNERAL PROFESSIONS PROFESSIONS in in Canada Canada from from Coast Coast to to Coast. Coast. Experience Canadian funeral funeral Experience our our winning winning formula! formula! Our Our many many exclusive exclusive Canadian home rely on on the the value value and and customer customer service service options options we we home owner owner clients clients rely continue continue to to provide. provide. yourself Discover for your selfaanew newway wayof ofdoing doingbusiness, business, you you can can buy, buy, sell, sell, trade, trade, or or simply simply walk walk away away at at lease lease end. end. TCS LAUNCHES CREMATION CAMPAIGN Immediate Cremation Service (exclusive to the profession) One Person Removal: Delivery to Crematorium: Administrative Fees: Cardboard Cremation Container: $140.00 $140.00 $100.00 $100.00 Total: $480.00 Disbursements are based on current costs Cremation Fee*: Coroner's Cremation Certificate: Municipal Death Registration: $520.00 $75.00 $50.00 Total: $645.00 GRAND TOTAL: $1,125.00 (plus HST) Delivery of cremated remains is available at cost to you based on shipping charges. Additional charge of $65.00 for a two person removal * Cremation rate is based on use of our selected crematorium. Should you wish a crematorium of your choice, applicable mileage and cremation charges may apply. Find out more, contact Don Worrall. 1.888.291.7444 We serve you well so you can serve your families well We serve you well so you can serve your families well - it’s Howard Distributors’ winning formula. HOWARD DISTRIBUTORS [email protected] www.funeralcars.ca “Let our professional staff ensure a seamless disposition for your families”