David Cababaro Bueno - ASCERTAINING THE QUALITY OF GRADUATE SCHOOL THROUGH STUDENTS
Transcription
David Cababaro Bueno - ASCERTAINING THE QUALITY OF GRADUATE SCHOOL THROUGH STUDENTS
ASCERTAINING THE QUALITY OF GRADUATE EDUCATION THROUGH STUDENTS’ SATISFACTION IN A PRIVATE HIGHER EDUCATIONAL INSTITUTION DR. DAVID CABABARO BUENO Dean, Graduate School Columban College, Inc. Olongapo City [email protected] PROF. CARLITO S. GALANGUE Professor, Graduate School Columban College, Inc. Olongapo City [email protected] Abstract – This study was conducted to gather empirical data to ascertain the quality of graduate education through students’ satisfaction level in relation to faculty, curriculum and instruction, research, admissions and registration office, library, accounting office, and other resources and services, and to improve the graduate school curricula and basic services of the institution to its clientele. The researcher used the descriptive cross-sectional design of research and descriptive statistical analysis during the Academic Year 2015-2016. The students were very satisfied in relation to various identified factors. The professors were exerting more efforts to assist students in enhancing their research competencies. They utilized instructional procedures and techniques to encourage active faculty-student interaction. There were support services for research, thesis and other requirements, like critiquing and editing for language and format of research reports. Admission and registration policies and procedures are contained in the school’s catalogue or bulletin of information. The open-shelf system was adopted in the library. The accounting staffs were honest in collecting and returning the right amount of fees from students. There was a specified room which provided privacy for academic consultation and advising. Technical personnel were always available in case of emergency or sudden breakdown of equipment. Auxiliary services such as guidance, dental, medical, and religious were made available for students. The degree of students’ satisfaction was attributed by the continuous improvement in the graduate school since the beginning of its voluntary submission to external accreditation. Keywords: Graduate education, students’ satisfaction, basic services, appraisal, crosssectional design BIOGRAPHICAL SKETCH David C. Bueno is a holder of Ed.D, MASE, MPM, MBA, and BA degrees. He is an awardee of the Sectoral Engagement Grant to conduct research on “Human Resources Comprehensive Development Plan for Region 3 under CHED’s FDP for K-12 Transition. He authored books in Research and Thesis Writing, Statistics, Quantitative and Qualitative Research, Biological, Physical and Environmental Sciences, Human Resource Management, Organization and Management, Curriculum Development, Research Writing for Business and Hospitality Management students, and Food Safety and Sanitation. He is currently the Dean of the Graduate School and Director of Research and Publications at Columban College, Inc. An active member of various international organizations, technical committee and reviewer of international conferences, seminar-workshop speaker and a multi-awarded research presenter. Carlito S. Galangue is a holder of Bachelor of Science in Accountancy, Master of Management in Business Management, and Doctor in Business Administration. He is currently the Director of Community Extension Service Office and Professor in the undergraduate and graduate programs of Business Administration at Columban College, Inc.-Olongapo City. Professor Galangue is a certified trainer/ speaker of various seminars and training sponsored by the Department of Trade and Industry, Region III.