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Version: 9.0
Question: 1
When describing the Avaya Oceana Monitor, which cluster will have a monitoring snap-in installed that
will create a web socket subscription service to feed statistics?
A. Each cluster
B. Common Component cluster
C. UAC cluster
D. OCP cluster
Answer: C
Question: 2
Which statement correctly describes the Avaya Oceana Monitor?
A. It provides a single location to view the status of Cluster1 components.
B. It provides a single location to view the status of each supported Oceana component.
C. It provides a single location to view the status of the UAC Oceana component.
D. It provides a single location to view the status of the UCM Oceana component.
Answer: D
Question: 3
After the new implementation has been performed by the Avaya Business Partner, a customer is trying
to login to their Agents Workspaces. While the agent is trying to login, the engineer finds the following
error messages:
2018-04-19 06:04:45,386 [WebContainer : 4] AuthorizationService ERROR – AuthorizationService3.4.0.0.340003 – Caught exception while authenticating with data source: HR-LAB
javax.naming.CommunicationException: 135.35.67.19:636 [Root exception is java.net.ConnectException:
Connection timed out]at
com.avaya.zephyr.services.production.AuthorizationService.ldap.LdapDAOClientImpl.handleAuthenticati
onSystemException(LdapDAOClientImpl.java:116)
Which Avaya Oceana® snap-in log file contains these log messages?
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A. cd /var/log/Avaya/dcm/pu/UnifiedAgentController and tail -f ua-ucm pu-1.log
B. cd /var/log/Avaya/dcm/pu/AuthorizationService/ and tall –fAuthorlzationService.log
C. cd /var/log/Avaya/dcm/pu/UnifiedAgentControllet and tail -f ua-bpm-pu-1.log
D. cd /var/log/Avaya/services/AuthorizationService/ and tail -f AuthorizatlonService.log
Answer: A
Question: 4
A customer is unable to login to Agent Workspaces, and the administrator finds the following error
messages in the log files.
2018-04-19 06:04:45,386 [WebContainer : 4] AuthorizationService ERROR – AuthorizationService3.4.0.0.340003 – Caught exception while authenticating with data source: HR-LAB
javax.naming.CommunicationException: 135.35.67.19:636 [Root exception is java.net.ConnectException:
Connection timed out]at
com.avaya.zephyr.services.production.AuthorizationService.ldap.LdapDAOClientImpl.handleAuthenticati
onSystemException(LdapDAOClientImpl.java:116)
What is causing these error messages?
A. An LDAP connection issue was caused due to an incorrect LDAP parameter.
B. The session timed out due to a browser issue.
C. The Multimedia Cache database is unable to connect.
D. SMGR is not authorizing Agent to login.
Answer: D
Question: 5
If not using Security Assertion Markup Language (SAML) authentication in the deployed solution which
statement regarding the Avaya Oceana Agent/Supervisor Login is correct?
A. Avaya Oceana Workspaces relies on CM for authentication and authorization.
B. Avaya Oceana Workspaces does not require UAC authorization while logging in.
C. Avaya Oceana Workspaces requires LDAP Authentication while logging in.
D. Avaya Oceana Workspaces does not require LDAP Authentication while logging in.
Answer: A
Question: 6
Unified Agent Controller (UAC) gets the status of the agent stations and Interactions data from which
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Avaya Oceana® core component?
A. Unified Collaboration Administration (UCA)
B. Call Server Connector (CSC)
C. Unified Collaboration Model (UCM)
D. Engagement Designer (ED)
Answer: A
Explanation:
Reference: https://downloads.avaya.com/css/P8/documents/101045022
Question: 7
A customer reports that Avaya Oceana Workspace agents are not able to connect, and they want to
troubleshoot Unified Agent Controller (UAC).
Which log will show more relevant logs for UAC?
A. /var/log/Avaya/dcm/pu/UnlfiedAgentController/ua-bpm-pu.log
B. /var/log/Avaya/services/UCAStoreService/UCAStoteServlce.log
C. /var/log/Avaya/dcm/pu/CSCService/CSCService.log
D. /var/log/Avaya/servlces/ContactCentefService/ContactCenterService.log
Answer: B
Question: 8
Which credentials does Avaya Oceana Workspaces use for Agent login?
A. Avaya Breeze™ Authorization Service and Avaya Control Manager Agent username and password
B. Avaya Breeze™ Authorization Service and Avaya Communication Manager Agent username and
password
C. Avaya Breeze™ Authorization Service and Avaya Communication Manager extension and password
D. Avaya Breeze™ Authorization Service and LDAP as Authentication Authority
Answer: A
Explanation:
Reference: https://downloads.avaya.com/css/P8/documents/101045186
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