NWN Proposal - Charlotte Cooperative Purchasing Alliance (CCPA)

January 31, 2012
City of Charlotte - Business Support Services
th
Procurement Services Division - 9 Floor
CMGC 600 East Fourth Street
Charlotte, NC 28202
Attention: Ms. Sarah Poulton
Dear Ms. Poulton:
NWN Corporation is pleased to submit this response to your request for Technology Products and
Associated Services. It is our intent that this proposal be entirely responsive to the needs and intent of
your request.
NWN Corporation is a woman-owned network integration and professional services company that
specializes in helping our customers adopt technology to enhance their business practices to enable
them to adapt to evolving markets and gain a competitive edge. We provide a full range of network
lifecycle services and partner with the industry leading manufacturers in the areas of voice, video, data,
data center, storage and security. We partner with our customers to help you gain the technical
knowledge you need to support your investments and provide your customers with outstanding service.
We bring our clients the premier solutions in the industry, tailored to fit your specific needs.
NWN follows the industry best practices method for managing projects in order to meet and exceed our
customer’s delivery requirements. We work in conjunction with our customers to define success
criteria, communication processes, reporting methods, task and risk identification, and project
milestones. We look to develop lasting partnerships with our customers and vendor partners and help
them discover new and innovative ways in which technology can help them improve the way they
conduct business. The strength and depth of our local team and our national footprint provide us with
the resources to effectively deliver this solution and respond to your needs.
Thank you again for allowing NWN to provide the enclosed proposal Technology Products and
Associated Services. We look forward to the opportunity to work with The City of Charlotte and the
Charlotte Cooperative Purchasing Alliance through the term of this contract and beyond.
“The information contained in this Proposal or any part thereof, including its Exhibits, Schedules, and
other documents and instruments delivered or to be delivered to the Lead Public Agency, is true,
accurate, and complete. This Proposal includes all information necessary to ensure that the
statements therein do not in whole or in part mislead the Lead Public Agency as to any material
facts.”
Best Regards,
Rodger Bakken
NWN Corporation
Sr. Account Executive
Executive Summary
Scope of Proposal
NWN Corporation Proposes to Provide the
Following items to the City of Charlotte &
the Charlotte Cooperative Purchasing
Alliance –
Server Hardware (HP)
Virtual Operating Environments (VMware)
Storage (EMC & HP)
Backup Software (EMC)
Virtual Desktop Management (UniDesk)
NWN Corporation Proposes to Provide the
Following Associate Services to the City of
Charlotte & the Charlotte Cooperative
Purchasing Alliance –
Application Development (NWN)
IT Staffing Services (NWN)
NCare Monitoring & Management (NWN)
NCloud Hosting Services (NWN)
Value Proposition
 1% Fee to CCPA on All Purchases
 Trade-In Credits where negotiable
 CCPA eCommerce Website
 NWN Proven Experience
 Long Term Partnership
Next Steps
 Contact: Rodger Bakken
 Phone: 704-496-6917
 Email: [email protected]
Why NWN?
Experience
NWN has provided Technology Products and
Associated Services to the customers in the Public
Sector, like the City of Charlotte and the clients of the
CCPA, for over 15 years. That experience of delivery
combined with the technical knowledge of our
engineering team provides the client the best overall
experience. “NWN Solves Business Problems with
Technology.”
Process
The process that we have followed for the delivery of
our offering makes us different from other Enterprise
Solution Providers. The key to the success of our
service is the Local Support of our Engineers, Project
Managers and Services Team.
Value
This proposed solution allows NWN to become a true
extension of your team. Your Assigned Account
Executive will be very familiar with your needs and the
personality of your business. You have access to
engineers specialized in their areas of expertise,
providing you a high quality service.
Summary
Our offering is designed to fully compliment your
information technology needs. We treat each client’s
IT needs as if it were our very own.
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NWN Corporation is a Nationally Managed
Elite business partner of HP and one of the
largest HP resellers in the United States.
NWN Corporation is a Velocity Advantage
partner with EMC.
NWN Corporation is a Premier Solution
partner with VMware.
NWN Corporation is a Gold/Master Certified
partner with Microsoft.
NWN Corporation has over 100 Application
Developers with specializations in .Net, SQL
and SharePoint
NWN Corporation has a full time staff of
5 recruiters that specialize in placements
for our customers needing IT staff on a
temporary or permanent basis.
NWN Background and Experience
5.1 Official Name
NWN Corporation
5.2 Service Provider Background
NWN Brief Profile
NWN Corporation provides clients with a complete range of information system services and
solutions. As a substantial corporation with eleven offices across the nation, it has the depth of
expertise to take on our clients’ most pressing challenges. It offers an end-to-end set of services
that range from business systems strategy and design to IT architecture, implementation, and
remote management. NWN also brings clients the premier products in the industry, tailored to
their specific needs and situations. These include technologies from Cisco, Microsoft, HewlettPackard, EMC, VMware and many others.
NWN’s clients include private and public sector organizations in almost every line of work. It
provides solutions to manufacturers, hospitals, universities, major banks, and state/local
government agencies.
CRN magazine has recognized NWN Corporation as one of the fastest growing IT solution
providers in the country. By logging stunning increases in net sales since 2004, NWN has been
recognized on CRN’s Fast Growth 100 list for the past three years. In 2009, Inc. Magazine,
named NWN the 5th fastest growing private IT company in America.
NWN was nationally certified as a woman-owned enterprise in 2009 and by North Carolina and
Massachusetts in 2010.
NWN Infrastructure Solutions. NWN Corporation has deep and extensive expertise in the
infrastructure technologies that provide the platform for our clients to operate. We have highly
certified and experienced engineers dedicated specifically these technologies.
Unified Communications. NWN is recognized as a specialist in Cisco’s Unified IP
Communications technologies. NWN is one of the nation’s few Cisco certified Masters in Unified
Communications. NWN provides expertise in telephony, conferencing, messaging, and video as
part of our Collaboration practice.
Enterprise Computing. NWN leverages technologies from the leading manufacturers to provide
effective IT solutions for any computing environment. With Gold Partner status from Microsoft,
Cisco, and HP and premier relationships with other best-of-breed partners, NWN has the right
solutions to meet client needs.
Data Storage and Business Continuity. NWN provides unparalleled data storage and high-speed
retrieval solutions from HP and other product partners for growing applications such as email,
database and file/print systems as well as to support back-up planning and disaster recovery.
Information Security. NWN has deep expertise in designing and implementing integrated
network security architectures across multiple platforms, with key partnerships including Cisco
and Symantec.
Managed Services. NWN’s nCareTM managed services staff never sleeps. It monitors clients’
systems 24x7x365 to ensure that critical systems are ready to work when the client is. Because
NWN often takes responsibility for running the technology systems it implements, it assumes an
owner’s perspective in everything it does.
What makes NWN Different?
Team: What differentiates NWN is the quality, commitment and capabilities of our team-employees, customers and partners. We collaborate with our customers and partners so closely
that we become one operating team.
Excellence: We relentlessly pursue excellence in the technologies that matter to our customers.
They trust us to be the experts, and we take that responsibility to heart.
Commitment: Our team takes on the customer’s business problem as if it were our own. That
means we are accountable for solutions that are sensible, practical, and effective. They are the
solutions we would choose for ourselves, and they work. We don’t stop until the job is done—
the whole job. The results make us proud of who we are and what we do.
NWN history here in North Carolina
NWN acquired two Systems Integration companies in North Carolina in 2006 – 4Front Systems
in the Raleigh area and DSi in Greensboro. Both of these companies were very strong EMC,
VMWare and Cisco partners serving Public and Private sector clients (including University and
K12 clients) offering expertise in Unified Communications and LAN/WAN infrastructure. We now
also have an office in Charlotte that serves that geographic section of the state and the State of
South Carolina.
NWN Process
The following is NWN’s standard project methodology. We adhere to this process in order to
make sure that the work is correct, complete, and leaves our clients able to accomplish the dayto-day operation of the system.
Phases
Initiate
Actions
Processes
Identify / Define / Launch
Work Breakdown Structure
Plan & Design
Technical Designs
Approach / Assess
Close
Initiate
Staging / Lab/ Test/ Pilot
Execute
Proof of Concept
Control
Plan
Migration/ Production
Orientation / Care Plan
Closure
Execute
Transition to Operations
Wrap up & close out
An NWN Project Manager will be assigned to this project, utilizing the NWN project
methodology, to ensure the successful delivery of this initiative as defined in this scope. The PM
will provide timely communications, status updates, project timelines and tasks, team activity
coordination and issues management and escalation to the project sponsor. Based on the scope
of work for the project the NWN PM will use the appropriate tools necessary to complete the
project successfully.
In the event of changes that occur during the project the NWN PM will process a Project Change
Request (PCR) to identify the needed change and effects it will have on the project along with
funding that may be needed to complete the change. This PCR will be reviewed and agreed to
by NWN and client prior to the change being implemented.
As phases are completed the Project Deliverables Acceptance document will be revised and
discussed during status meetings. Percent complete will be documented and initialed by the
client so that recognition for progress can be acknowledged throughout the project. At the end
of the project this document will be signed by the project sponsor indicating that the project is
complete.
1 – Initiate Phase
Internal kickoff meeting – this meeting involves the NWN Sales Team and the NWN
Implementation Team. At this meeting, the entire NWN team is made aware of the Customer’s
expectations that were set during the Sales process to ensure all communication is translated to
the Implementation Team for the on-site work effort.
External kickoff meeting – this meeting involves the NWN Team and the Customer’s Team and
usually takes place at the Customer’s site. During this meeting, the Bill of Materials and
Statement of Work are reviewed by all parties to ensure no expectations have changed since
the Contract has signed. This meeting typically occurs very early in the timeline in order to help
avoid any product RMA issues. During the Kickoff meeting, it will be very important that the Bill
of Materials is thoroughly discussed between the Customer’s engineers and NWN engineers to
ensure the equipment that will be ordered still meets the Customer’s requirements.
Scheduling for Design and status meeting – Initial timeline will be set or confirmed for overall
project. NWN and client will work together to identify resources for project and coordinate
schedules to complete the Design meetings.
2 – Plan & Design Phase
Design Meeting – After the kick-off meeting, NWN has a design meeting to discuss the technical
aspects of the configuration. At the end of this Design meeting, NWN has gathered enough
information to create a design document for the installation of the equipment. The design
document will include configuration parameters for all the equipment and the requirements by
the Customer’s IT Staff in order to prepare for the installation and migration work effort. A
project time frame (including specific dates) will be created or confirmed at the end of the
Design meeting.
Site Walk-thru – After all of the meetings are complete, NWN typically will walk thru each of the
data centers at each Customer location. Here are examples of what NWN will note during these
sessions:
Client SAN Documentation
Availability of necessary power and power drops
Necessary rack space
Necessary cooling
Necessary switch ports (if not already addressed in scope)
Requirements for cable run
3 – Execute Phase
Delivery and Integration of the detailed Bill of Materials (BOM) equipment &/or software
components. There will be a detailed Scope of Services related to the eventual contract.
4 – Close Phase
In this phase, on site engineering is complete. Engineers will be focused on
completing technical documentation and a review with project team. The PM will
verify approval for final billing and schedule and complete Project Review and
Closure meetings with client.
NWN statistics of Interest
Age of Company – 4Front Systems and Data Systems Inc. were both incorporated in 1998.
Both of these companies have served the local government market since their inception.
These companies were acquired by NWN Corporation in 2006, and continue to have a very
strong Local Government practice
NWN is a privately owned, Woman-owned business, recognized in the State of North Carolina.
Size of NWN by number of employees:
January 2008, 287 employees
January 2009, 280 employees
January 2010, 383 employees
January 2011, 462 employees
January 2012, 530 employees
5.3 NWN Structure
a) NWN has no parent company, and no affiliate or subsidiary companies associated.
b) NWN is a privately held Woman-owned business recognized by the State of North Carolina.
Dr. Jane Linder is our owner and Managing Director.
c) Organizational Chart
Dr. Jane Linder
Owner and Managing
Director
Mont Phelps
President, CEO
Skip Tappen
Executive Vice President
Steve Fitzhenry
Regional VP, Carolinas
Shannon Ludwig
VP of Sales,
Carolinas
Michael Kane
Charlotte
Dir. Of Sales
Rodger Bakken
Senior Account
Executive –
Strategic Accounts
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Sales Operations
Inside Sales
Maintenance specialists
Order Administration
Eric Bostick
VP Services,
Carolinas
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Data Center Practice
Collaboration Practice
Network and Wireless Practice
Project Management Office
d) NWN acquired an Application Development firm, ComFrame, within the past two years. There
have been neither divestitures nor spin-offs in this time period. No organizational changes are
anticipated in the near future.
5.4 Analytical Approach
NWN has read, understood and will comply with the entirety of this section. NWN will be happy
to provide any information that will be helpful to the City.
5.5 Guarantor
NWN will serve as its own guarantor. If Performance Bonds become a necessity, they can be
provided at additional cost.
5.6 Requests for Financial Information
NWN has read, understood and will comply with the entirety of this section. NWN will be happy
to provide any information that will be helpful to the City.
5.7 Proposed Project Team
NWN will be the sole provider of the services and products represented in this response.
5.8 Past or Pending Litigation
NWN and all related entities have no past or pending criminal, civil or administrative litigation.
5.9 Financial and Legal Considerations
NWN agrees to have all financial information listed in Section 5.9 of the RFP available within 24
hours of request. NWN has the ability to provide this information to the City of Charlotte.
5.10 Management Approach
a) Customer Service philosophy and NWN communication of this message
NWN helps customers solve business problems with technology. This simple phrase serves as a
frame around all the functions that are required to this, and do it with excellence. Here is what
sets NWN apart:
Team: What differentiates NWN is the quality, commitment and capabilities of our team-employees, customers and partners. We collaborate with our customers and partners so closely
that we become one operating team.
Excellence: We relentlessly pursue excellence in the technologies that matter to our customers.
They trust us to be the experts, and we take that responsibility to heart.
Commitment: Our team takes on the customer’s business problem as if it were our own. That
means we are accountable for solutions that are sensible, practical, and effective. They are the
solutions we would choose for ourselves, and they work. We don’t stop until the job is done—
the whole job. The results make us proud of who we are and what we do.
NWN gathers its entire team together annually kicking-off each new year with our vendor
partners and special guests from our customer community. Our message of commitment to our
client’s success is the most important message of the conference. Additionally, each region
gathers together quarterly to update personnel on new news and reinforce our commitment to
excellence.
b, c) NWN’s Total Quality Management and continuous improvement plan
NWN’s Senior Management team, including Dr. Jane Linder – Owner and Managing Partner –
have been trained and continue to use MQM priciples to drive improvement in the company.
First, the team assessed the corporate culture, level of customer satisfaction and existing quality
management system to arrive at a baseline from which to work. Second, a set of core values
and principals were defined and communicated to the team. You can find these listed above in
this section of our response.
NWN continues to listen to our existing client base as well as prospective clients as to what
business problems they are facing. We engage in conversation to determine how technology can
best be applied to solve these business problems. Once we have this information in hand we can
go to work investigating whether our current expertise can address the implementation of these
technologies. This gives us a roadmap of future goals that we can prioritize to help our clients
succeed.
NWN maintains Process Improvement Teams to process our information and implement the
changes that keep us moving briskly forward in the right direction. These efforts are supported
by the individual regions and practices. Resources are identified that are available to the teams
to help all NWN personnel understand the direction and/or processes as well as any new
product and services offerings.
NWN also encourages feedback from all employees, and has established a methodology for
comments to be heard, evaluated and acted upon. Employees are recognized for suggestions
that are implemented successfully.
d) Adapting to Changing Technologies
NWN, as a technology company, embraces change, as change is always an opportunity for
improvement. New products, technologies, methods and ideas all serve to aid NWN in its quest
to help clients solve business problems with technology. As an example, over the past year NWN
has established a robust Hosted Collaboration Solution offering. We offer Voice over IP “in the
cloud” to help clients acquire and maintain a state of the art communication and collaboration
system with very little capital expenditure. As this is a service, it can be procured as an
operational expense with NWN handling all of the monitoring, maintenance and upgrade issues.
NWN will continue to keep and eagle eye on the issues facing our clients, and drive change that
helps them solve these issues.
5.11 Personnel Management
a) The following is an outline of our expertise specifically in North Carolina. It shows a
bit about our personnel along with their certifications and levels of experience.
Insert Architecture and Delivery Resume Doc here.
b) NWN has an extremely rigorous hiring process that includes technical assessment, and
conversation that includes response to client situations in order to insure that we hire
individuals that have the knowledge, ability and communication skills that can help our clients.
Engineering managers meet with their staff on a regular basis to communicate assessments of
their performance and make plans for continued training to broaden and deepen their
expertise. Promotion and financial incentive are given for day-to-day effectiveness, growing
their knowledge and increasing certification level.
c) NWN deploys our personnel specifically to help the clients succeed. We offer the best
expertise and experience for the project at hand. We assign Project Managers and also
encourage conversation with Account Executive and their team so we can assure you are
delighted with our service.
d) NWN has not been the subject of a dispute or strike at any point in our history.
5.12 References
References are listed, as required, in our Tab 5 of this response. This would be Section 7,
Attachment 1 of the RFP.
Proposed Solution
Given the purpose of this project and the Lead Public Agency's goals as stated in this RFP, provide a
creative solution to meet such goals. Following is a framework and questions to guide your
organization’s suggested solution. Please address the following as completely as possible for each
component of the Project described in Section 3. If you wish to add supplemental information, it
shall be labeled “Supplemental Information.”
Process.
What steps will your organization take to ensure that the transition/implementation for the Project
runs smoothly?
Being that NWN Corporation is currently providing the City of Charlotte with Cisco products
and services under a similar CCPA Contract as well as providing Technology Products and
Associated Services to other public sector customers under various State of North Carolina
contracts, NWN Corporation will only need to add sales operations staff to our team as the need
arises.
Transition Plan.
If applicable to the Product or Service, the Company shall prepare and submit to the Lead Public
Agency for approval a comprehensive and detailed Transition Plan, which describes in detail all tasks
and resources associated with the transition of Technology Products and Associated Services to the
Company with minimum disruption to the Lead Public Agency’s operations.
(Read, Understood & Agreed To)
Project Plan.
Submit a Project Plan (preferably in MS Project format) to describe, to the best of your ability, all
times, tasks and resources associated with the implementation of the Project.
NWN Corporation is currently providing the City of Charlotte with Cisco products and
services under a similar CCPA Contract as well as other public sector customers with
Technology Products and Associated Services under various State of North Carolina contracts
and will only need to make minor additions to our sales support personnel as the need arises.
We believe that there will be no need for a Project Plan to accomplish this.
Page 1 of 3
Client Relationship Management.
Describe the communications scheme that your organization will use to keep the Lead Public Agency
informed about the progress of the Project.
NWN Corporation will continue to hold monthly meetings with the City of Charlotte to keep
the Lead Public Agency informed of the progress of the Project. In addition to these monthly
meetings, the Assigned Account Executive and Sales Support Team are always available by
single number reach to respond to any questions that the Lead Public Agency may have.
Risk Management.
Describe the risks associated with the Project or associated Agreement. What contingencies have
been built in to mitigate those risks?
With our plus 15 years of experience in delivering Technology Products and Associated
Services under contracts similar to what will come out of the award of this to NWN
Corporation, we do not believe that there are any risks to be concerned about on the part of the
Lead Public Agency or any members of the Charlotte Cooperative Purchasing Agency.
Pricing.
The Lead Public Agency is requesting a fixed percentage Agreement from List Price for five (5) years
plus percentages for contract extensions. Pricing MUST include all aspects of the Project. Please refer
to Section 7, Form 4 for a pricing worksheet to assist you.
Due to the vastness of the products and services being offered by NWN Corporation under the
proposed CCPA contract, NWN had chosen to provide a sampling of the Technology Products
and Associated Services with their relative discount percentages on Form 4. If the City of
Charlotte so desires, a more complete listing of products can be obtained via an eCommerce
web shopping cart that will be set up specifically in support of this contract. All discount
percentages shown on Form 4 are minimum discount levels based on small quantity orders. All
quote requests from the Lead Public Agency, or participating Agencies, will be evaluated for
possible deeper discounts based on the size of each opportunity.
PLEASE NOTE: NWN Corporation has included products and services on our pricing sheet that
are outside of the base listing provided by the City of Charlotte to accommodate customers of ours
that we believe have an interest in using this CCPA contract.
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Page 3 of 3
NWN – A Brief Overview
What does NWN stand for?
NWN helps customers solve business problems
through technology
We work as a team
We relentlessly pursue excellence
We are committed to our customers’ success
NWN Summary
NWN helps customers solve business
problems through technology
IT solutions company
Best-of-breed solutions and products
Fast-growing
Privately-held
Woman-owned
550 employees
$300 million projected revenue in 2011
NWN Locations
13 branches
Waltham, MA (Boston area) 5 Farmington, CT 5 Mt. Laurel, NJ (Philadelphia area)
Morrisville, NC (Raleigh area) 5 Greensboro, NC 5 Charlotte, NC 5 Nashville, TN 5 Greenville, SC
Birmingham, AL 5 Houston, TX 5 Sacramento, CA 5 Fresno, CA 5 Beijing, China
National Status with Strategic Partners
Nationally-Managed
Gold/Master Certified Partner
Cisco Partner Executive Exchange
Services Advisory Board
Technical Advisory Board
Operations Advisory Board
Marketing Advisory Board
National Systems
Integrator
Partner
Nominated to Microsoft
Partner Advisory Board
Nationally-Managed
Partner Advisory Board
Nationally-Managed
Elite Business Partner
ESSN Executive Channel Advisory
Council
Public Sector Advisory Council
HP SMB Advisory Board
Accomplishments with HP
As a nationally-managed HP Elite Partner
NWN has earned the following designations:
Converged Infrastructure Elite
Enterprise Storage Elite
Virtualization Elite
Healthcare Elite
Thin Client Elite
Public Sector Elite – K-12
Networking Elite
Public Sector Elite – State and local government
HP Services Elite
NWN Certifications
Partner Certifications
-HP Elite
-Cisco Gold/Master
-Microsoft NSI - Gold
-EMC Velocity Premier & Focus -Partner
-VMware Premier
-McAfee Elite
EMC
-Sales Accreditations
-System Engineers
-Storage & Information Foundation Technical
-Consolidation
-Data Domain
-BRS
-Symmetrix/vMax
VCE Company
-Nationally Managed
-vBlock 0 & 1 Certied
-VCE Service Delivery
-VCE Build Program
Citrix Security
-CCEA Security
-CISSP
-GCFA
-CGIH
-GCIA
-RSCE
VMware
-Virtual Certified Professionals
-Virtual Technical Sales Professionals
-VSPs
-Infrastructure Virtualization
-Business Continuity
-Desktop Virtualization
-Capacity Planner
Cisco
-Certified Individuals
-CCIEs
-Professionals (CCNP,
-CCDP, CCSP, CCIP, etc)
-Master Unified Communications
-Data Center Networking Infrastructure
-Master Security (in progress)
-Data Center Unified
-Computing
-Advanced Wireless
-Advanced Unified Communications
-Advanced Security
-Advanced Routing/Switching
-Digital Media System (DMS)
-Telepresence Commercial
-ATP - Video Surveillance
-ATP - Wireless Mesh
-ATP - Unified Meeting Place
-Webex Partner
-Wireless Mesh
-Unifed Meeting Place
-Video Surveillance
-Telepresence Commercial
-Ironport Partner
-Tandberg Premier
Other Certs
-McAfee Elite (Technical and Sales Certified
Professionals)
-Novell CNE 4.0/5.0
-Websense WCSE
-Radware Certified
-APC Deisgn Specialists
-NCDA
-Sun Certied Java Programmer
-Certied Scum Master (CSE)
-Six Sigma Green Belt
HP
-ASPs
-APPs
-AISs
-APCs
-MASEs
-Microsoft Solution Elite
-Virtualization Solution Elite
-Master ASE/HP ProCurve
-Campus LANs
-Master ASE - HP StorageWorks
-Commercial Desktops,
-Workstations & Notebooks
-Enterprise Networking
-CM8060/50 MFP
-Color LaserJet
-ProLiant ML/DL/SL Servers
Microsoft
-Microsoft Professionals
Competency/Specializations
-Mobility Solutions
-Networking Infrastructure
-Advanced Infrastructure
-Data Management
-Information Worker
-Office Deployment
-Portals and Collaboration
-Security Solutions
-Web Development
-Business Intelligence
-Unified Communications
-Virtualization
-Desktop Platform
-Sharepoint Server App Dev
-SQL Server
-DBA
-NET App Dev
Project Management
-PMP
-MBA
-MSIT
-ITIL
NWN Practices
Client Computing Lifecycle Management
Collaboration
Data Center & Virtualization
Managed Services
Network Infrastructure
Security
Software Solutions Consulting Services
Workforce Agility
Strategy - GTM
Customer Focused Success!
Services - Assessment, Design, Pilot, Implement,
Project Management , Training, Maintenance
Voice
Video – TP, DM, IPS
Messaging
Presence
Mobility
Voice / Web Meetings
Call Centers
Hosted UC
Server Platforms
Virtualization, VBlock
Microsoft Solutions
Storage, Switching
B/U, Recovery,
Archiving
Security
Power
CORE Networking
DC Networking
Closet Networking
Wide Area Networking
Wireless Networking
Security
End User Computing
Thin Clients
Virtualization
Printers
Configuration
Managed Services – 7X24 Monitoring, Management & Help Desk
Business Process Analysis, Application Development, SharePoint
IT Staffing, Long & Short Term Recruiting and Placement
Security Assessment, Security Policy, Compliance
Our Clients
Healthcare, Finance, Pharmaceuticals
UNC Hospitals, DSM Pharma, Gateway Bank, Piedmont Federal,
Allscripts / Misys, Palmetto Primary Care, Spartanburg CC, First
Health of the Carolinas, Campus Partners, Novo Nordisk Pharma
Higher Education
ECU, UNC-CH, SC State College, UNC-Greensboro, High Point
University, NC State, NC A&T UNC Pembroke, Elon University,
Forsyth Technical CC, Carteret CC, Mount Olive College and NCCU
Kindergarten – 12th Grade
Cumberland CS, Union CS, Guilford CS, Wake CS, Lincoln CS,
Mecklenburg CS, Onslow CS, Winston-Salem Forsyth CS
E-Rate experts!
Our Clients
Manufacturing , Retail and Gaming
Revlon, Polo Ralph Lauren, Rack Room Shoes, Gilbarco, Glen Raven,
Performance Bikes, Epic Games
State Government
NC Dept of Correction, NC DHHS, State of SC, NC Employment
Security Commission, NC Dept of Revenue, NC Education Lottery
and NC General Assembly
Local Government
City of Charlotte, City of Jacksonville, Town of Cary, Mecklenburg
Sherriff's Office, City of Greensboro, Raleigh-Durham Airport
Authority, City of Columbia and Charleston County Government
Customer Success!
Polo Ralph Lauren - 18 month project to upgrade world-wide network
East Carolina University - Data center project upgrade with 750TB of primary storage
North Carolina A&T - Cisco UC 8.0 upgrade; including, Virtualization, MCS 7835 to UCS C210
VCD1 servers, call center and paging migration for 1,500 users
EPIC Games - New Data Center with NWN’s first VBlock including Cisco UCS, VMware, EMC
solutions.
North Carolina Central University - New campus wide network and wireless environment for
57 buildings
University of NC Hospitals - Hospital wide wireless for UC and RFID solutions. Cancer Center
network.
Allscripts / Misys - Multi-million dollar projects – UCS, Networking and TelePresence
Solving Business Problems
UNC Health Care
Business problem: In pharmacies and
laboratories temperatures of cooling units
were not remaining constant and were
therefore in violation of JCAHO regulations
Solution: Wireless temperature monitoring
system that automatically alerts staff of
temperature variances
State of South Carolina
Business problem: Complicated and
duplicative business licensing forms and
applications made it challenging to launch
a new business
Solution: Business One Stop portal enables
business owners to complete all forms in
one web-based encounter, which
stimulates economic development in the
state.
Burt’s Bees
Business problem: Existing infrastructure
couldn’t support rapid growth and expansion
Solution: Server virtualization and storage
Mecklenburg Sherriff's Office
Business problem: Need 7X24X365 remote
access from patrol cars to local and national
databases to fight crime
Solution: 5 Year infrastructure and software
hosting with managed services and IT Staffing
contract
Revlon
Business problem: Insufficient network to
implement new warehouse RFID solutions in
1.1 million square foot distribution center.
Solution: Install state of the art wireless
network.
In Conclusion
NWN helps customers
solve business problems
through technology
We set high standards for our staff, our work and the results we
achieve with our customers
We have built deep expertise in the technology solutions that are
most important to our customers
Our growth is an outcome of our customers’ satisfaction
NWN Corporation, visit us on the web at www.nwnit.com
Technology Pillars
Collaboration
Enterprise Computing
Data Storage and Business
Continuity
Certification Summary (NWN-Carolinas)
Information Security
Partner Certifications
Cisco Gold

UC Master
Certification

Wireless Partner of the
Year, Healthcare
Partner of the Year

Cisco Customer
Satisfaction Excellence
Certification

Microsoft Gold
Microsoft
(8) Microsoft Professionals
- Mobility Solutions
- Networking Infrastructure
- Advanced Infrastructure
Cisco
(5) CCIE R/S
(3) CCIE R/S (Written)
(2) CCIE Security
(1) CCIE Voice
(1) CCIE Voice (Written)
(3) CCVP
(3) CCSP
(7) CCNP
(13) CCNA
(4) CCDA
(3) CCDP
VM Ware
(5) VM Ware Certified VCP
EMC
(6) Proven Professional
Certifications
HP
(1) ASE
EMC Velocity Certified
Citrix
(3) CCEA
HP Platinum Partner
Citrix Certified
-Advanced Data Center
Networking Infrastructure
- GPN Managed Services
(MSCP) Host
Team Highlights
- Advanced Data Center
Storage Networking
- GPN Resale Host
Unified Communication 2
- Advanced Routing &
Switching
- OSCP Agent Partner
LAN/WAN
3
- Advanced Security
- TANDBERG Migration
Advanced
Wireless
3
- Advanced Unified
Communications
Data Storage
4
- Advanced Wireless LAN
Information Security
5
- Registered Partner
Enterprise Computing
6
- Accelerated TelePresence
Try And Buy
Project Office
7
nCare
7
Physical Infrastructure
7
Management
8
- Master UC Specialization
- Cisco Capital Financing
- Cisco Smart Care Service
- Customer Satisfaction
Excellence
- Global Resale Agent
- Tandberg Partner
- TelePresence Commercial
Field Trial
- UCS Capacity Assurance-Try
and Buy
- Vblock Qualified Partner
- WebEx
- ATP - Data Center Unified
Computing
- ATP - Outdoor Wireless Mesh
- ATP - Video Surveillance
Project Management
(3) PMP
(2) MBA
Security
(4) CISSP
(3) GCFA
(2) GCIH (GOLD)
(2) GCFW
(3) CISA
(2) GCWN
(2) GAWN (GOLD)
RSCE, GSEC,GCSC, SCSA,
SnortC, CCSP, CCIP, CCNP,
RSA envision CSE,PCIQSA,
MacAfee ACE
Other Certifications
Red Hat Certified Engineer
Novell CNE 4.0/5.0
Websense WCSE
Radware Certified
(2) APC Design Specialists
NCDA
Collaboration Team
Jeremy M (Team Lead)
MBA, 10+ years of industry
experience
Manj (Sr. Solutions Engineer)
CCIE R&S, Voice Operation
Specialist, MCSE
Rocky (Solutions Architect)
CCNP, CCDA and Cisco
Digital Signage Media Pro
Ken (Sr. Solutions Engineer)
CCIE –Voice Written, CCVP
Thomas (Solutions Architect)
CCIE, CISSP
Al (Solutions Architect)
CCIE R&S, Security and
Voice, CISSP
We strive to give our
clients outstanding
service with a long
term perspective,
consistently improve
our performance
and work as their
“trusted IT advisor” to
keep them coming
back.
Mike L (Soloutions Architect)
CCIE R&S
Kwan (Sr. Solutions Engineer)
CCIE, CCVP
Rob C (Solutions Engineer)
CCVP, Cisco Wireless LAN
Support Specialist
Todd S (Solutions Engineer)
CCNA
Beau T (Solutions Engineer
CCVP
Collaboration Focus Areas
Cisco
√
Call Manager
√
Call Manager Express
√
SRST
√
Unity
√
Unity Express
√
Integration to existing
VM
√
PSTN/PBX Gateways
√
ATA, VG 224, FXS
√
IP Phones
√
Software Based
Phones
√
Wireless Phones (Cisco)
√
Meeting Place
√
Meeting Place Express
√
Mobility Manager
√
VT Advantage, 7985
√
IPCC
√
√
IPCC Express
Emergency Responder
Other Partners
√
Tandberg Video
√
SingleWire Informacast
√
Cistera Net 6
√
IPCelerate
√
Voicerite XML Apps
√
Voicerite Automated
Speech Recognition
√
Telrex Call Recording
√
Cistera
√
Microsoft Exchange
Unified Messaging
√
Microsoft Office
Communication Server
3
Network Infrastructure Team
Eric (VP, Practice Leader)
MBA, CCDP, Advanced Wireless
Specialist SE, CCNA, CCDA
Thomas (Solution Architect)
CCIE R&S
Al (Solution Architect)
CCIE R&S, Security and Voice,
CISSP
Rocky (Solution Architect)
CSE
Mike L (Solution Architect)
CCIE R&S
Micheal H (Team Leader)
CCIE R&S Written, CCNP,
CCSP
Paul (Sr. Solutions Engineer)
CCNP, CCDP, CCIE R/SWritten, Cisco Data Center
Application Services Design
Specialist
Network Infrastructure
Focus Area
√
Cisco Data Center
Switches
√
Cisco Switches 6500,
4500, 37xx, 35xx, 29xx
Jeremy (Sr. Solutions Engineer)
CCIE Security, CISSP
√
Cisco Routers
3900/2900/1900
Wiley (Solutions Engineer)
CCNP, CCNA
√
Cisco ASA and NAC
Tony (Solutions Engineer)
CCIE R/S-Written, CCNP
Wireless
Team
Eric (VP, Practice Leader)
MBA, CCDP, Advanced
Wireless Specialist SE,
CCNA, CCDA
Jason A (Team Leader)
Cisco Aironet (1240/1130),
LWAPP Solution, Mesh
Network (1500, 4402/4
Controller) Bridges
(1410/1300)
Rob (Sr. Consultant)
Cisco 4400/5500
Controllers, WiSM Modules,
Cisco LWAPP 1142 and
1262s
Wireless Focus Areas
Matt (Sr. Solutions Engineer)
Advanced Wireless Specialist
SE, LWAPP Solution, Mesh
Network (1500, 4402/4
Controller)
Mike W (Solutions Engineer)
CCNA
Brad (Solutions Engineer)
CCNA, CCNA-Voice, CCNAWireless, Advanced Wireless
Specialist FE
Darrell (Solutions Engineer)
Wireless Site Surveys
√
Cisco Aironet
1250/1240/1140/1130
√
Cisco LWAPP/CAPWAP
Solution
√
Cisco Mesh Networks
√
Cisco Wireless Bridges
√
Cisco WCS
√
Cisco 7921/7925
Wireless Phone
√
Cisco MSE/2710
√
Wireless Infrastructure
Site Surveys/
Engineering/Design/
Installation
Data Center Team
Storage Focus Area
√
EMC Clarrion, Celerra,
and Centera, NS20
√
NetApp Filer FAS 200
Series
√
VMWare ESX, Virtual
Center
√
VizionCore ESX Ranger,
ESX Replicator
√
ESG EmailXtender,
DiskXtender
√
Microsoft Frontbridge
√
NetApp Snaplock
√
Content Archiving
and B2D
√
ESG Replistor
√
Quantum/ADIC Tape
Backup
√
Veritas BackupExec
√
BakBone NetVault
What we do:
NWN helps customers
solve business problems
with technology.
5
Scott P (Practice Leader)
EMC Technology Architect
EMC Proven Professional
Specialist, VMWare VCP
David (Senior Conultant)
MCSE, VMWare Certified
Professional, EMC Certified
implementation Engineer
Pat O (Solutions Architect)
MCSE 2003, EMC PPI Engineer,
VMWare Certified Engineer,
VCP, Netapp Certified
Implementation Engineer,
Hyper-V
Tony (Senior Conultant)
CompTIA A+, Security+,
Network+, CNE, MacAfee
HBSS, IPS, Cirtified Citrix Admin
– Xenapp and NetScaler
Aaron (Solutions Architect)
EMC Technology Architect
EMC Proven Professional
Specialist, VMWare VCP
Hershel (Sr. Solutions Engineer)
MCSE, VMWare Certified
Professional, EMC Certified
implementation Engineer
Clif (Solutions Architect)
HP Accredited Presales
Professional, MS Certified
Technology Specialist, Citrix
Certified Administrator
Sean (Sr.Solutions Engineer)
MCSE, MS Certified
Technology Specialist, MCSA
(Security)
Patrick (Team Lead)
EMC Technology Architect,
MCSE, EMC Certified
implementation Engineer,
VMWare Certified Pro, NetApp
Certifed Implementation
Engineer
Rich (Senior Consultant)
EMC ISA, Cisco DCUCD and
DCUCI, VMWare Certified
Professional, CompTIA A+,
Network+, MCITP - SA
Information Security Team
Kevin F (Practice Director)
CISSP, CISA, GAWN, GCFA,
GCIH, GCIA, GCFW,
GCWN, GSEC, GCSC,
SCSA, RCSE, SnortCP
Brennen R (Practice
Manager)
CISSP, CISA, CCE, PCI QSA
(non-practicing), McAfee
ACE
Tim W (Senior Consultant)
CCIE #9200, CISSP, CISA,
GCFA-Gold, GCFW-Silver
Larry P (Senior Consultant)
GAWN-Gold, GCIH-Gold,
GCFA
Cody D (Senior Consultant)
GCWN, CISSP, CCSP, CCIP,
CCNP, RSA enVision CSE, MCSE,
CNE
Darren W (Solutions Consultant)
Security Solutions
Network Firewalls
√
Cisco ASA, FWSM, PIX
√
Checkpoint
√
Juniper
√
McAfee Enterprise FW
√
SoniceWALL NSA, EClass
Application Firewalls
√
F5 ASM, APM
Virtual Private Network
√
Cisco ASA, IOS routers,
PIX, 3000 series
concentrator
√
SonicWALL Aventail
Network Intrusion
Prevention (NIDS / NIPS)
√
Cisco ASA IDS, IDSM-2
√
McAfee Network
Security Platform
(Intrushield)
√
TippingPoint IPS
√
Sourcefire IPS
Email Filtering
√
Cisco Ironport
√
McAfee Email
Gateway (Ironmail)
Content Filtering
√
Cisco Ironport
√
McAfee Web
Gateway
(Webwasher)
√
Sophos Web Filter
Network Access Control
(NAC)
√
Cisco ACS, ISE
√
McAfee NAC
Load Balancing
√
F5 LTM, GTM, WOM,
WA
√
Cisco ACE, CSS
Host Intrusion Prevention
(HIPS)
√
McAfee HIPS
Endpoint Protection (AV)
√
McAfee Total
Protection for
Endpoints & Servers
√
Sophos Endpoint
Protection
Virtualization Security
√
McAfee Optimized for
Virtual Environments
(MOVE)
Security Services
√
Vulnerability/Penetration
testing
√
Security/Risk Assessment
√
Policy/Procedure
Development
√
Compliance Gap
Analysis
√
Network/Endpoint
√
UC and Wireless
√
Mobile Device
√
Content
√
Virtualization
√
Solutions Installation and
Configuration
Device Tracking
√
Absolute Computrace
Device Encryption
√
McAfee Total
Protection for Data
√
McAfee Encrypted USB
Data Loss Prevention
√
McAfee Network DLP
√
McAfee Host DLP
√
CommVault
eDiscovery
Two Factor Authentication
√
Anakam
√
Safenet
√
RSA SecurID
Vulnerability Management
√
McAfee Vulnerability
Manager (Foundstone)
√
Nessus
√
Saint
Log Management / SIEM
√
ArcSight
√
Cisco MARS
√
netForensics
√
RSA enVision
√
Splunk
With our
manufacturing
partners we strive to
master their products
and services so we
can ably represent
them as their “go to”
partner.
7
Project Office Team
Jon (Team Lead)
16 years PM experience
Cisco Lifecycle
Management Certification
Rose (Sr. PM)
17 years PM experience,
Supports Large Customer
Technology Rollouts
Kate
Project Coordinator
Brian I
Project Coordinator
Jack
Project Coordinator
Usha (PM)
4 years PM experience,
MCSE, CCNP, PMP
PMP is a certification that proves that the project manager who acquires it has
years of project management experience, education, and has passed an exam
that tests their project management knowledge. It's not specific to any particular
industry, so you'll likely find PMPs with backgrounds in IT, construction,
manufacturing, and health care.
nCare Team
-Greg S (Sr. Solutions Architect)
15 years industry experience
-Robin C (Customer Delivery
Specialist)
PMP, 15 years industry experience
-Tim D (Team Lead, Systems)
MCSE 2003, CCEA, Radware
Certified, Novell CNE
Bobby P (Team Lead,
infrastructure and Collaboration)
CCVP, CCNA, Unified
Communications, LAN/WAN,
MCSE, Unity Support Specialist,
IPCC Support Specialist
IPCC Express
Emergency Responder
Video Specialist
Jerry (Solutions Engineer)
CCNA, CCDA, MCSE, APC
Certified
Adam F (Solutions Engineer)
5 years industry experience,
MCTIP Windows Server 2008
Enterprise Administrators; MCTS
Windows Vista; MCP Windows
Small Business Server 2003;
Windows Small Business Server
2008; CompTIA Server+; IBM
Warranty Certified (xSeries, Blade
Center).
Zivon P (Solutions Engineer)
MCP: Hyper-V, SCVVM, MS
Deployment Tool kit 2008.
NCBEEC: SP-FA/LV
9
NWN Corp. (South)
860 Aviation Pkwy
Suite 1000
Morrisville NC
(919) 653-4400
20 Oak Branch Dr.
Greensboro, NC 27407
(336) 294-0141
2520 Whitehall Park Dr.
Charlotte, NC
(704) 496-6961
Service Numbers
(919) 653-4444
(336) 232-5252
(704) 496-6990
Operations Leadership Team
Eric Bostick
Vice-President, Professional
Services Team – Carolinas
Region
15 years of IT industry experience.
MBA, CCDP, Advanced Wireless
Specialist SE, CCNA, CCDA
About Our Organization
Our approach is simple:
we take the time to
understand a client’s
needs, then use our
deep technology
expertise and broad
experience to offer the
best IT solutions. We
don’t just implement
technologies for our
clients; we take on dayto-day accountability
for managing and
maintaining them as
well. As a result, we take
an owner’s perspective
in everything we do.
NWN serves North America from the following locations:
• MA - The Boston area (Waltham, MA) 781.472.3400
• CT - Farmington, CT 860.674.9370
• NJ - The Philadelphia area (Mt. Laurel, NJ) 856.722.8000
• NC - The Raleigh area (Morrisville, NC) 919.653.4400
• NC - Charlotte, NC 704.496.6961
• NC - Greensboro, NC 336.294.0141
• SC – Greenville, SC 336.294.0141
• TX - Houston, TX 281.983.9955
• TX - Dallas 972.239.2174
We’re on the Web!
See us at:
www.nwnit.com