Secure E-mail - UnitedHealthcareOnline.com

Secure E-mail
Using Cisco Secure E-mail Server
Background
The UnitedHealthcare secure e-mail system is offered through Cisco Secure Server and is used
to securely exchange information with providers. This document describes the step-by-step
instructions for using the UnitedHealth Group’s Cisco secure e-mail to:

Register and receive secured e-mails………………………….…page 2

Open Cisco secure e-mail………………………………………….…..page 5

Create a new Cisco secure e-mail……………………………….…page 8

Save a Cisco secure e-mail to your computer……………..page 11

Manage your Cisco profile………………………………………..…..page 13

Retreive/forgot password………………………………………………page 14
Assistance
If at any time you need assistance with registration on the Cisco system, please contact the
UnitedHealthcare Support Center at 888-848-3375. Press Option 9 (All Other Issues), then
Option 2 for the Secure E-mail support team.
For any technical issues after registration is complete, please call Cisco at 866-412-6113.
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Instructions
Register for Receiving Secured E-mails
Step
Example
1. Receive the first secure email message in your e-mail
system (i.e., AOL, Gmail,
Outlook, Yahoo, etc.) and
open the attachment. (Note: If
you do not have the sender in
your address book, the e-mail
may appear in your “spam” or
“junk” folder.)
AOL:
You may be presented with
several additional steps
depending upon which e-mail
system you are using.
Gmail:
Outlook:
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Step
Example
1. Receive the first secure e-
Yahoo:
mail message in your e-mail
system (i.e., AOL, Gmail,
Outlook, Yahoo, etc.) and
open the attachment.
(Continued)
2. Complete all of the fields and
click the “Register” button.
(Note: Be sure to remember your
password and keep it safe.)
For ease of use, we
recommend using the same
password created with the
CRES system.
3. You will receive an account
activation notice that points
you to your e-mail inbox.
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Step
Example
4. Upon receipt of the activation
email in your email account,
“Click here to activate this
account” link. You may
notice the e-mail is titled
‘Please activate your account
with CRES’; however you are
activating your account with
Cisco as noted in the first
paragraph in this e-mail.
5. Receive an account activation
confirmation. You will now
move back to your e-mail
inbox, open the original email and open the
attachment. You will now be
asked to enter your
password.
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Open a Secured E-mail
Step
Example
1. With the e-mail open in your
AOL:
e-mail system (i.e., AOL,
Gmail, Outlook, Yahoo, etc.),
open the attachment.
(Note: If you do not have the
sender in your address book, the
e-mail may appear in your
“spam” or “junk” folder.)
Gmail:
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Step
Example
1. With the e-mail open in your
Outlook:
e-mail system (i.e., AOL,
Gmail, Outlook, Yahoo, etc.),
open the attachment.
(Continued)
Yahoo:
2. Enter the password you
created at registration and
click “Open.”
(Note: If you are the only user of
the computer, you can click on
“Remember Me” to have the
system remember your password
for faster processing time.)
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Step
Example
3. Review the e-mail.
(Note: If you need to send a
communication about the e-mail
you received, follow the
directions for creating an e-mail.)
4. Click “Logout” in the upper
right corner when you are
finished using the system.
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Create a Secured E-mail
Step
Example
1. Visit:
https://res.cisco.com/websafe/.
Enter your email address and
password, and click “Login.”
(Note: If you are the only user of
the computer, you can select
“Remember Me” to have the
system remember your email and
password for faster processing
time in the future.)
If you forget your password,
use the Forgot Password?
option on this screen.
(Note: Three failed attempts
guessing your password will lock
your account. If you do lock your
account, it will automatically
unlock after 24 hours. For faster
resolution, call the Cisco
Helpdesk (866-412-6113)
(Note: Add the site as a favorite
site/bookmark it for future use
by selecting “Favorite” and then
“Add to Favorites…”)
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Step
Example
Note: Keep the naming
convention of the site or change
it to another name that you can
easily recognize and click “OK.”
2. Compose your e-mail.

Enter the e-mail address
([email protected]), enter the
SRN number, and write
your message.
(Note: You can also select
“automatically BCC me on
this e-mail to receive a copy
of the e-mail you are
sending.)

Add an attachment(s) if
needed by clicking on the
“Attachments” button,
clicking “Browse”, finding
the file(s) from your
personal computer,
clicking “Add” and clicking
“Done.”
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Step
Example
3. Compose your e-mail.
(Continued)
Note: The maximum
message size, including all
attachments must be 10MB.
You can check the file size of
your documents before you
attach by selecting the
document and holding the
mouse over your selection. In
the event you have larger
files, you can reduce their
size by:
 Compressing/zipping the
file(s).
 Sending multiple e-mails
with the same SRN in the
subject line and a note
that this is one of multiple
messages.

Upon completion of the
message, click the “Send”
button.
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Step
Example
4. Receive an e-mail indicating
that your message has been
received by [email protected].
5. Click “Logout” in the upper
right corner when you are
finished using the system.
Save a Secured E-mail
Step
Example
1. With the e-mail open in your
e-mail system (i.e., AOL,
Gmail, Outlook, Yahoo, etc.),
open the attachment.
(Note: If you do not have the
sender in your address book, the
e-mail may appear in your
“spam” or “junk” folder.)
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Step
Example
2. Choose “File” and then “Save
As.”
3. Select the location for the file
to reside, name it, choose the
type (either Text or HTML),
and click “Save.”
4. Click “Logout” in the upper
right corner when you are
finished using the system.
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Manage Profile
Step
Example
1. Visit the secure e-mail site at:
https://res.cisco.com/websafe/
Log into the system by
entering your e-mail address
and password, and click the
“Login” button.
(Note: If you are the only user of
the computer, you can click on
“Remember Me” to have the
system remember your password
for faster processing time.)
2. Select “Edit Profile” and
change your profile
information, as needed.
(Note: You can also select “BCC
me on the messages that I send”
in your profile to automatically
receive it each time versus
individually selecting it for each
message.)
(Note: you can change your
password through the profile
function.)
3. Click “Logout” in the upper
right corner when you are
finished using the system.
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Retrieve/Forgot Password
Step
1.
Example
Visit:
https://res.cisco.com/websafe/.
Click “Forgot password.”
2.
Enter your email address and
click “Confirm.” An e-mail
will be sent to your inbox
explaining how you to reset
your password.
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