A R W E N T E C H

Transcription

A R W E N T E C H

ArwenTech
Corporate View & Capability Credentials
Arwen Tech Corporate View and Capability
Credentials
Page 1 of 24
March 2008 Version 1
Table Of Contents
1. ARWEN TECH - CORPORATE OVERVIEW ............................... 3
1.1 Strategic Intent............................................................................................. 3
1.2 Capability Credentials ............................................................................... 3
1.3 Strategic Alliance ......................................................................................... 4
1.4 Offices in Pakistan....................................................................................... 7
1.5 Cast of Characters ....................................................................................... 8
1.6 Human- Tech Team ................................................................................... 16
2. MARKET APPROACH............................................................ 17
2.1 Technology Division.................................................................................. 18
2.1.1 New service lines ................................................................................... 20
2.2 Consulting Division ................................................................................... 22
3. CUSTOMER BASE ................................................................ 26
3.1 Recent Major Wins .................................................................................... 26
4. FAULT TOLERANT AND SUPPORT SERVICE ......................... 30
5. ISO 9001:2000 Certified..................................................... 31
6. The ARWEN Advantage...................................................... 31
1. ARWEN TECH - CORPORATE OVERVIEW
Arwen Tech is a global enterprise IT solution company providing customers
with integrated enterprise solutions and services to improve their business
performance in real-time. We realize that various businesses face significant
challenges and need reliable solutions to manage diverse tasks in different
phases of production. Assessing this need, we assist our customers in not
just gauging their exact requirements, but also in recommending and
implementing complete, robust and reliable solutions.
1.1 Strategic Intent
Arwen Tech’s solutions revolve around enterprise automation and
communications technology. We give your business the proper infrastructure
that will ensure smooth operation and execution of day-to-day activities
without any unnecessary interruptions. We understand how frustrating
glitches in the infrastructure can get and aim at smoothing out any rough
edges, paving the way for unhindered converged communications. Our
solutions are powered by state-of-the-art technology, from internationally
renowned business partners. Ensuring complete reliability, these solutions
include but not limited to Business Process Outsourcing (Contact Centre
services), ERP and CRM solutions, Retail Business solutions, Converged
Communications solutions.
1.2 Capability Credentials
Arwen-Tech has extensive experience in deploying high-end IT solutions and
related services for various organizations.
Being a Cisco GOLD Certified tier 1 partners, we maintain a direct
relationship with Cisco Systems which enables us to place our orders online,
get updates from Cisco ordering team directly (avoiding any hops that create
delays in project deliveries), and get expedition on our orders by the senior
most levels at Cisco, in order to facilitate customers in meeting their project
timelines.
Our highly-qualified and experienced team of professionals oversees projects
to successful commissioning. These industry-renowned specialists (profiles
attached) are our biggest asset. We have a blend of certified people of Cisco,
Juniper, CA, RSA, Oracle, Porini, Citrix, IBM, Systimax, Connectix, Microsoft,
Adventnet whose diverse expertise coupled with portfolio of high quality
services that we provide allow us to call ourselves industry leaders.
1.3 Strategic Alliance
Arwen Tech’s core business functions –
Consulting, Outsourcing and Technology –
work proactively to provide a host of
solutions
and
services
to
various
businesses. While specializing in different
areas, these business areas complement
each other, presenting a combined front
that ensures value added and enhanced
services to our clients.
The driving force behind our success is the consistent team work. Together
with our shared value system of commitment to excellence, closeness to
customers and the spirit of innovation we have been able to build bonds with
our customers, partners and stakeholders.
Vendor
Affiliation Type
Affiliation Period
GOLD Certified
Partner.
Advanced Security
Specialized & Wireless
LAN Specialized,
Unified Communication
Specialized
4 years
Citrix Solution
Advisors, Silver
Partners
2 years
Reseller & System
Integrator
1 year
Enterprise Reseller
1 year
Reseller & System
Integrator
3 months
Certified Partner
2 years
Enterprise Partner
3 years
Reseller
1 year
Reseller
1 year
Business Partner
2 years
Exclusive Partner
2 years
Select Partner
2 years
Resellers &
Implementers
1 year
Distributors
2 years
Resellers
2 years
Network Design
Integrator (NDI)
4 years
Partners
Signed in 2008
Business Partner
2 years
Distributor
6 month
Business Partner
2 years
Distributor
2 years
Authorized Reseller
2 years
Distributor
Signed in 2008
Distributor
Signed in 2008
1.4 Offices in Pakistan
With head office in Karachi Arwen tech have offices in Islamabad and Lahore
with total strength of more than 210 employees across the country.
Karachi (Corporate HQ)
Islamabad
Lahore
37-G , Block # 6 , P.E.C.H.S, Karachi
Tel: 111-37-37-37 Fax: 021-4558322
Second Floor Plot # 13 –N , F-7
Tel: 051-265-1513-5 Fax: 051-2651007
5-A, Zafar Ali road, GulBerg, Lahore
Tel: 042-111 37 37 37 Fax: 0425712512
1.5 Cast of Characters
Ziad Bashir is the Chairman of Arwen Technologies and an Executive
Director of Gul Ahmed Textile Mills Limited, Chief Executive officer Swisstex
Chemicals (Pvt) Limited , Managing Director of Ideas by Gul Ahmed, Director
Safe Mix Concrete Products (Pvt) Limited.
Ziad is currently a member of ITMF spinners committee APTMA, central
managing committee, ITMF Young Entrepreneurs Group, Board of Governors
of Young Presidents Organization, Pakistan Japan Business Forum, and
Pakistan Italy Business Forum. He is the Chairman of Landhi Association of
Trade & Industry.
Ziad has a BSC from Babson College in Entrepreneurial studies and
marketing. He also attended Babson College of Executive education for
advance studies in strategic planning and retailing.
Anjum Anis Ansari is chief executive officer of Arwen Tech (Pvt) Limited
positions to which he was named in early 2006.
With the goal of establishing Arwen as the Pakistan’s leading information
Technology Company, his focus is on establishing long-term growth strategy,
operating efficiency, building a winning team as well as its financial
performance and becoming customer centric.
The result has been increasing growth and profitability, greater value for
shareholders and customers, and a stronger competitive position in global IT
markets.
Prior to joining Arwen Tech, Anjum has a more than 27 years of experience
at Pakistan Service Limited, Engro Chemical Private Limited, Jaffer Brothers
and Pepsi franchises, where he held a variety of management, operations,
and sales and marketing leadership roles.
He earned his MBA degree from Institute of Business Administration,
University of Karachi
Syed Iqbal Shahzad joined the technology management team of Arwen
Tech in Oct 2006. As the Chief Technology Officer his focus is to work with all
business units/ service lines for an integrated solution to Arwen’s customers.
Iqbal is the first person (being the Director IT of Gulahmed Group) to
introduce & deploy IP Telephony in Pakistan.
Iqbal brings with him 15 years of experience in areas such as Technology
Architecture & Integration, Global IT Delivery & Project Management, Budget
& Cost Control, ERP, CMMS & CRM Implementation etc.
He also possesses technical expertise in IBM AS/400, Windows OS, Cisco,
SAN Citrix,
Fiber, Wireless, Optical
based Network, Lotus Domino,
Exchange, SQL, VPN, TCP/IP, Oracle, DataStream, ACCPAC, e-business,
ERP, SCM, CRM, EDI, RFID, IP telephony designs, software development, and
customer-service solutions.
Muniba Farid joined the management team of Arwen Tech in May 2006. As
the General Manager Projects her focus is to work with the service lines for
customer driven project execution strategy. Her role encompasses enabling
of integrative & standard practices, methods, systems. She is responsible for
implementing tools for planning, scheduling, monitoring & controlling
projects. As part of the management team she also contributes to key
business development initiatives.
She brings with her more than 8 years of experience of project management,
business development, change management, training and implementation of
systems and solutions.
She has worked in Middle East for SAP implementation partner CIC as a
Senior Consultant and has been associated in the execution of mega scale
projects internationally. Muniba has also worked for Siemens where she has
worked with multinationals, private and public sector clients in various
industries including, but not limited to oil & gas, chemicals, financials,
manufacturing and engineering.
Muniba is an ACCA, and holds a master’s degree in business administration
from the Institute of Business Administration, Karachi.
Abdul Qadir Sobhani in the capacity of General Manager Sales manages
business part of Technology Division (countrywide). He is been with Arwen
Tech since the inception and has over 13 years of experience in the high-tech
IT industry. He has his MBA from School of Business & Commerce Karachi,
Pakistan in marketing. Also he possesses Cisco CSE certification. He has
extensive experience in selling Total IT solutions based on technologies by
Cisco and other complimenting products like CA, Citrix, RSA, Systimax, and
plays an instrumental role in guiding our projects. Qadir has been a part of
project team as the person maintaining the business contact with the
customer handling the commercial part of the projects. Following are few of
the key projects at his credit:

MCB Bank (Branch connectivity)
Habib Bank Ltd. (Branch Connectivity projects)
Qasim International container terminal (IP Telephony project)
Sui Southern Gas Company Ltd. (Unified Messaging project)
Bank Al-Habib Network Optimization project
Dewan IP Telephony
Dubai Islamic Bank (Network infrastructure at HQ, DR and Branches
using Cisco, BlueCoat & netscreen technologies)
SBP’s Real time Gross Settlement project
Habib Bank Limited (Syslog Information Security project)
Faisal Ahad Rao is our General Manager Business Development managing
all business areas of Arwen Tech namely Converged Communication, ERP,
CRM and Retail. Faisal has a Cisco CSE certification and has almost 15 years
of experience in the IT sector. He is responsible for planning the business
processes, performance management, direct dealing with the Principals and
Suppliers, business development, and formulating successful marketing
strategies for the region. Faisal has been a key player in winning and
delivering our north projects like:
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DG Khan Cement IPT project
PTCL Intranet and PIE2
PTCL DDOS
Mobilink Kotlakhpat Data Centre
Mobilink Meeting place
Novette Briganza Kanaria manages Arwentech’s HR function. Ms Kanaria is
a seasoned professional who has rendered her valuable services to many
corporate sector organizations like Sea-land Shipping Agencies Pakistan,
Unilever Pakistan and most recently System Innovations. During her tenure
at above organizations, Ms Kanaria not only developed HR strategies but also
implemented them in collaboration with line managers and business unit
heads. She is also responsible for recruitment, training & development,
compensation and routine HR operations.
She has 7 years of experience in HR and is well versed not only with existing
HR best practices but also upcoming trends. She is a dynamic individual who,
we believe, can contribute a lot to our organization by leveraging on her
knowledge and experience in her field.
Ahsan Ullah Khan, holds more than 10 years of experience in IT field
having extensive knowledge of Project Management, networking
technologies, Information Networks, Network Operations, Consultation and
Customer Services Support.
His association with Arwen Tech is about 2 years old, where he leads the
Voice & Service Provider solution area. Ahsan is the first CCIE Voice (written)
in Pakistan with strong organizational, problem solving and project
management skills. He has remained involved in several projects of same
kind during his professional career. Some of his projects are:

Karachi Stock Exchange (KSE)
Dewan Mushtaque Group
PTCL PIE (Pakistan Internet Exchange)
Gul-Ahmed Textile Mills Limited
Qasim International Container Terminal
DG Cement (Nishat group)
Trakker (Vehicle tracking system provider)
Bank Islami Pakistan
GlaxoSmithKline
Ms. Yasmeen Nanjiani heads the company’s Consulting Division. She has
over 19 years’ of diversified experience in various areas of consulting with
specific focus on ERP applications implementation and generic ERP concepts.
She has been involved in implementing and supporting ERP packages in
major multinational companies in Pakistan and abroad. She has extensive
experience relating to project management, change management, training,
analysis, designing, implementation and quality testing of various ERP
applications and systems around it. She is experienced in working with all
levels of an organization and in delivering solutions that meet business
needs. She has been involved in many Systems Audit of Banking and NonBanking Financial Institutions as well as some large Multinational
Manufacturing organizations.
Ms. Yasmeen possesses exceptional analytical skills and is an accomplished
communicator with effective motivational and leadership skills. She holds a
Master’s in Computer science and has attended numerous ERP related
training programs overseas and in Pakistan
Emad Mirza Rizki is Senior Manager Marketing appointed to head the
Marketing & Sales of Consulting Division nationwide. Emad previously worked
in establishing ORACLE VAD for Technology business successfully made 30
resellers across Pakistan. Emad has a passion for Software and Technology
being in the industry for more than 14 years. Continuously worked to deliver
quality in business development and process improvement, experience
reflects in horizontals and verticals of the market.
He earned Bachelors in Business Administration from London UK, Attended
Marketing course from LUMS Lahore, and Dale Carnegie course in Public
Speaking from London UK.
Shams Ladak Senior Manager Plant Maintenance at Arwen Tech graduated
as a Marine engineer, and has hands on engineering experience of over 18
years. He started the consultancy of Maintenance Management Systems in
1999 when most of the Pakistani industry was unaware of a CMMS system,
and the engineering users were hesitant in the use of computers. Shams has
implemented projects like Unilever, Procter and Gamble, Tapal Energy to
name a few; and has worked with products like Datastream D7, MP2 and
Maximo.
M. Saeed Farooqui, Joined Arwen Tech as Branch Manager Islamabad, Prior
to joining Arwen Tech, He has over fifteen years of sales experience in
Pakistan’s Information Technology Cooperate market with top I.T
Companies; he has exceeded targets consistently in challenging competitive
scenarios. He has the ability to align technology solutions to a customer’s
business issue. He has demonstrated the ability to make accounts captive
and build pipelines in chosen technologies. He has the ability to lead and
motivate teams to cross functionally deliver sales and revenue numbers. He
is a subject matter expert in selling to Enterprise, Public Sector, and
Manufacturing and Telecom verticals and has deep pervasive relationships
within all key accounts in these market segments.
He is done his Bachelor in Commerce from Punjab University and MBA in
Marketing from Preston University.
Farough Baig, working as Manager Presales at Arwen Tech, specializes in
networking technologies and Cisco Products. He is a qualified engineer from
NED University and carries multiple years of experience of designing,
installing and configuring networks.
Farough has over 6 years of experience in working at system integrator
environment and has been a part of successful project implementations at,
ABL, American Express Bank, ABN Amro Bank, Gul Ahmed, Instaphone,
Mobilink, State Bank of Pakistan and SSGCL.
Hassan Farooq Khan – is leading the Regional account management team
of Technology Division, Karachi. . His primary focus is to look after account
management team and business development. He has been with Arwen Tech
for last three (3) years. He is a senior resource at Arwentech with over nine
(9) years of experience in the IT industry especially in the fields of IP
communications. He has done his BE from NED University, he also possesses
sales certifications from Cisco. CA and Microsoft. He is experienced in selling
Total IT solutions based on technologies by Cisco and other complimenting
solutions from HP, Citrix, AMP, Systimax and CA. Hassan has been
extensively involved in the account and project management of the following
projects
Karachi Stock Exchange
Central Depository Company
MCB Bank
GlaxoSmithKline
Ali Abbas is an MBA in Marketing and graduate in computer science. He is
been working with Arwen Tech Outsourcing Division, looking after call center
solution and services sales. Based on his vast knowledge about call center he
provide consultancy for call center setup and outsourcing.
He manages the sales and deployments of many projects during his tenor in
Arwen Tech, some of his recent projects have been:
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COMSET(Hero Pakistan) ( Call Center Setup)
Pfizer ( Call Center Outsourcing)
Caltex ( Call center Outsourcing)
United Asset Management ( Call center Outsourcing)
Kentucky Fried Chicken ( Call Center Setup)
Prime Commercial Bank ( Call Center Outsourcing)
Call Mate ( Call Center Outsourcing)
Reckitt Benckiser ( Call Center Outsourcing)
City District Government Karachi ( Call Center Outsourcing)
Adamjee Insurance ( Call Center Outsourcing)
Imran Khan - is the Branch Manager of Arwen Tech Lahore. He is talented
and accomplished IT professional backed by master degrees in business
administration, Economics & Law from well reputed institutes and 8+ years
of marketing & sales experience of marketing & sales of IT products &
services. He has proven skills in technology Sales & Presales, with ability to
direct technical and business teams for timely implementation of projects.
Imran has demonstrated extensive knowledge of IT infrastructure building
across all industry verticals including Financial Services, Manufacturing and
Retail, Government and Education, Communications and Utilities. Some of his
core strengths have been to achieve sales targets, administer budgets,
develop business plans, provide support to other business units, consistently
doing cross sales, develop and maintain channel partnerships with vendors
and other system integrators.
Iftikhar Zubair- is the Engineering Manager for the Building Management
Solutions of Arwen Tech in Pakistan. He has a B.S. Electrical Engineering
degree and an M.Sc. in Systems Design from Germany. He is very well
versed in the international standards of BMS and software integration and
has more than 12 years of experience. Prior to joining Arwentech, he has
worked in Engineering and Project Management roles with Honeywell in the
UAE and in Germany, in the Building Controls division there. He has also lead
an R&D team involved in embedded software networking solutions. Iftikhar
has very sound practical experience that builds on his strong educational
background and in-depth technical lunderstanding.
Hasham Qayyum- is the Product Manager of “Building Management
Solution” (BMS) at Arwen Tech throughout Pakistan. He is talented and
accomplished Engineering professional backed by bachelor degrees in
“Electrical Engineering” from well reputed institutes “University of
Engineering & Technology” and doing MBA Marketing having 7+ years of
marketing & sales experience in marketing & sales of Industrial products &
services. He has proven skills in technology Sales & Presales, with ability to
direct technical and business teams for timely implementation of projects.
Hasham has demonstrated extensive knowledge of engineering infrastructure
building across all industry. Some of his core strengths have been to achieve
sales targets, business development, administer budgets, consistently doing
cross sales, compiling Service Level Agreements with customers, develop and
maintain channel partnerships with vendors and other system integrators.
1.6 Human- Tech Team
The intellectual capital within Arwen Tech is considerable and diversified with
senior managers carrying decades of experience in design and management
of internationally recognized setups and projects.
The Technical Pool - of expertise comprises of number of qualified and
skilled engineers, technical consultants, account managers and experience
projects managers, such as:
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Cisco Certified internetworking Expert (CCIE)
Cisco certified network professional (CCNP)
Symposium Contact Center Sales design Expert Periphrasis (MPS IVR
Solution Expert )
Cisco Certified design professional (CCDP)
Cisco Certified Design Associate (CCDA)
Cisco Certified Security Professional (CCSP)
Citrix Certified Administrator (CCA)
Citrix Certified Sales Professional (CCSP)
Cisco Citified Network associate (CCNA)
Microsoft Certified professional / Systems Engineers (MCSE / MCP)
Systimax I&M and D&E certified
Cisco Certified Sales Expert (CSE)
RSA certified specialists
CA certified professional
Cisco Certified Sales Security Expert (VPN/Security)
Certified Information Systems Auditor (CISA)
Master Trainer Sprint Call Center (USA)
Oracle Certified Professionals (OCP)
2. MARKET APPROACH
In today’s technical era customers are faced with the increasingly daunting
prospects of choosing from numbers of product options in order to solve their
business needs first time. In the current environment rarely does a single
vendor possess all the necessary capabilities, products and techniques, which
can be encompassed together to produce meaningful solution towards
customer’s business requirement.
Arwen Tech’s core business areas – Consulting, Outsourcing and Technology
– work proactively to provide a host of solutions and services to various
businesses. While specializing in different areas, these business areas
complement each other, presenting a combined front that ensures value
added and enhanced services to our clients.
2.1 Technology Division
Integration of all communication systems on a single platform has become
crucial for organizations today. Internal as well as external communications
need to be integrated to improve efficiency as well as service. These
solutions are currently being used in a large number of industries.
Features that add value to the businesses include:
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Seamless integration of Voice and Data over the same network. This
ensures one network deliver both voice and data services, and can be
managed by one team.
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Internet telephony and Voice over IP services, which are considered
the most sought after technologies for a number of new network
deployments.
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Wireless LANs and WANs, providing flexibility, reliability and cost
savings in any network.
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Call center services, 24/7 customer support and help desk services.
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Increased flexibility of our solutions ensures that customers can
maximize the utilization of their existing network infrastructure and
incurs least possible costs in deploying our solutions.
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Technology Division is focused on helping customers succeed in their
business and is geared to provide quality products and services in the
following technology areas :
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IP Communications/voice solutions
. IP Telephony
. IP/VC
. IP Contact Centre
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Network & Systems Infrastructure
. Routing & Switching solutions
. Wireless networks
. Certified Structured Cabling solution using Copper and Fiber
. Email/Messaging solutions
. Host-based computing solutions
. Backup & Disaster recovery solutions
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Storage networking
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End to End Security and VPN solutions
. Firewall deployments
. Antivirus
. Content Filtering
. Host-based and network-based IDS systems
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High-End Servers
. Intel-based server solutions
. Midrange server solutions
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Enterprise Management Solutions
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Voice solutions specific to Service Providers
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Value-added services
. Network security audits
. Network optimization
. Network Monitoring & maintenance
Technology division has strong partnerships with industry leaders such as
Cisco, CA, RSA, IBM, Systimax, Microsoft, Symantec, NAI, Citrix, Xmedius,
IBM, Aperto, HP, Safenet/Cylink, Quescomm, and BlueCoat
At Technology division, we have the most certified and professional people in
the country to provide the best possible IT solutions to your company. We
are the only company in the country to have three (4) CCIEs on board, and a
number of other Cisco certified individuals. Besides, we have a team of
certified CA, RSA, Citrix, Microsoft, Systimax specialists.
2.1.1 New service lines
Automated Financial Solutions
In the last fifteen years, the way technology has creped into our daily life is
mind boggling, every thing has changed, whether it is your home, school,
colleges & universities; methods of teaching has changed, even the way of
doing business & transaction has changed like E banking, E commerce, E
learning, E payments through different Automated Solutions like POS, Mobile
phones, ATMs and Kiosk. ARWENTECH to maximize it resources has added a
new Service Line Automated Financial Solutions” in Technology Division to
provide convenience to the financial solutions by bringing the top of the line
Automated Solutions for the financial Solutions.
What do we have to offer:
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Cash Dispensers
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Cash & Check Deposit ATM
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Services
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Software solutions
Building Management Solutions
Arwen Tech is a global enterprise solutions company, providing customers
with integrated End to End enterprise solutions to improve their business
performances. With a vast experience of IP, Arwen is the most ideal choice
for any enterprise seeking a turnkey Building management solutions for its
Real estate automation needs.
Why Building
(BMS)?
Management
Solutions
“Building Management System (BMS) is a
high technology system installed on buildings
that controls and monitors the building’s
mechanical and electrical equipment such as
air handling and cooling plant systems,
lighting, power systems, fire systems, and
security systems.”
BMS benefits
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Centralized monitoring & Control
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Pre-start Ramp up calculation
Better equipment maintenance
Energy Optimization
Greater Comfort
Financial savings over the long term
Time Based Control
Occupancy based control
Multi-Building / Campus Control
Automatic Duty & Standby Recycle
based on Run hours
Open Architecture
BMS umbrella entails the following applications;

Security and Safety System
o
Surveillance System (Digital Video Manager)
o
Access Control
o
Baggage Scan
o
Gas Electric System
o
Electricity / Lighting Control System
Time & Attendance System
HVAC (Heating, Ventilation and Air-Conditioning)
Fire & Alarm
System Integration
Software (HMI) Human Machine Interface
Public Addressing System
Public Display / Signage Control System
Plumbing System (Water Level, Generating Diesel Level
Parking Management
BMS
2.2 Consulting Division
Arwen Tech' consulting division is a leading player, in the areas of e-Business
Consulting and Solutions Deployment.
Our integrated solutions take your business in the direction that you choose
to give it, evolving with you to facilitate execution of your business plans,
presently and into the future. Within our enterprise suites, all business
activities can be coordinated through the use of a complete end-to-end
solution. From order management to production planning or from
procurement to budgeting and costing, we have helped organizations
automate their complete business cycles and processes.
To do this we have partnerships with the best of breed products available in
the market today. We are a tier 1 Certified Partner of Oracle, and have
alliances with AccPac, Infor, Siebel CRM OnDemand, MISys, Porini, IND,
Retail Pro and Intura – to name a few.
We have solutions covering all business areas handled by a team of
professionals with more than 100 years of experience between them.
Our vision is to equip organizations to cope with the rapid changes faced in
their day to day operations. Arwen Tech has the experience of working in
diverse and complicated environments to suggest and implement latest
technologies and processes at all levels of organizations.
Enterprise Solutions (ES) is one of the Business Lines under Arwen Tech’s
Consulting Division, with a mission to help improve the competitiveness of its
customers, enabling them to thrive in the New Economy and focus on
providing end-to-end solutions. Its primary channel to market is through all
key Industry Markets i.e. Services, Energy and Mining, Information,
Communication & Entertainment, Consumer Products, Manufacturing, Textile,
Cement and Financial Services.
The department is manned by a team of consultants who understand issues
relevant to each of our focus. The qualified and experience consultants of ES
use their industry knowledge, strategic understanding and technical skills to
provide leading edge solutions to the client from strategy through to
implementation. The ES team you can
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Unify corporate IT support by employing a single Enterprise Applications
Solutions Partner experienced in global business intelligence and ebusiness solutions.
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Restore sustainable corporate growth and ROI by optimizing your
Enterprise Applications efficiency.
Efficiently migrate, maintain, and integrate globally distributed Enterprise
Applications across your business - round the clock and round the year.
Gain virtually real-time insight into the cost-effectiveness and profitability
of your organizational processes.
Retail Solutions Department (RSD) is another Department under Arwen
Tech’s Consulting Division. Businesses today have become increasingly
reliant on Point-of-Service (POS) solutions.
We at Arwen Tech have
partnered with the top of the line hardware and application vendors bringing
the leading solutions to the Pakistan market.
The main features of Arwen Tech’s POS based solutions include the ability to
track orders, process credit cards, configure menus, control inventory and
replenish inventory. Some of the world’s biggest retail companies and
hospitality outlets benefit from the solutions that we partner with.
POS solutions are mainly focused on
• Automating Hospitality, Queue Management and Merchandise business
processes
• Increasing efficiency in Utility and Bill Payment systems
• Transaction and Non-Transaction Kiosk systems
The Consulting Department (CD) within Arwen Tech’s Consulting Division
relates to activities which are purely consultative and do not relate to any
product per say. This department focus’s on delivering expert, real-world,
value-added, consulting services to organizations wishing to achieve best
value from current or future investment in applications and technology
products. The one thing our clients have in common is that they want to
improve their IT performance and cut costs, which is what we deliver.
Arwen Tech continues to leverage the deep industry knowledge and technical
experience of its consultants to help businesses and governmental
organizations of all sizes achieve their strategic goals. We are well positioned
to offer assistance across a range of industries, including Financial Services,
Public Services and Commercial Services.
Arwen Tech’s vision is to equip organizations to cope with the rapid changes
the organizations face in their day to day operations. Arwen Tech has the
experience of working in diverse and complicated environments to suggest
and implement latest technologies and processes in different organizations.
Outsourcing Division:
Arwen Tech’s ongoing research into the characteristics of high performance
has found that Outsourcing is one of the key enablers of high-performance
businesses and governments. More and more decision makers are turning to
outsourcing to help them elevate their organizations' performance, driving
value into their enterprises and driving cost out.
Arwen Tech is focused on being the next generation Outsourcing services
provider catering to the clients that are not only looking for cost reductions,
but also substantial gains in service quality and productivity. We offer a
comprehensive set of options for outsourcing such as multi-channel contact
center, back office transaction processing and other business processes
outsourcing services.
Our outsourcing methodology is designed for smooth transition of client
processes which provides step-by-step guide with clearly defined tasks and
responsibilities.
We have the latest state-of-the-art Call Center providing to the CRM
outsourcing needs based on the latest CISCO IPCCE (IP Contact Center
Enterprise) technology currently setup for handling upto 300 agents. Our
physical, electrical, technological and network infrastructure is designed for
complete redundancy to ensure uninterrupted 24 by 7 operations. Run by
highly trained, certified and qualified staff, we have a host of very happy and
satisfied clients.
The backbone of any Outsourcing operation is the Data Center. With the
recent upgrades in our Data Center, we are now equipped with the latest
technological Servers, Hardware, Communication and Infrastructure
components.
Providing outsourcing solutions for virtually every type of need, Arwen Tech
can help you outperform the competition through:
Contact Center Outsourcing
Disaster Recovery
Data Center Outsourcing
Application Outsourcing
Infrastructure Outsourcing
Business Process Outsourcing
The Benefits of Outsourcing
What do the most successful organizations know about outsourcing—and who
is helping them find the answers?
Outsourcing is more than a cost-saving mechanism. Smart decision-makers
know that outsourcing is an indispensable business tool to not only reduce
cost, but to drive business value into their enterprises.
When you choose Arwen Tech to help you with your outsourcing needs, you
get more than a provider. You get a partner who will help your company
achieve high performance.
Our outsourcing services focus on your distinctive capabilities. You'll gain
access to best-in-class skills and capabilities to lower your operating costs
and improve your bottom line.
Our physical, technology and network infrastructure is designed for complete
redundancy to ensure uninterrupted service.
3. CUSTOMER BASE
3.1 Recent Major Wins
CLIENT
PROJECT BRIEF
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IP based Technology Infrastructure and
services.
MPLS network, Data Center, Fiber Optics,
and IP telephony.
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Network Optimization project
LAN & WAN revamp, Disaster recovery
setup & Network Security
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Branch Connectivity for 176 Sites
Internal Security, Intrusion Prevention
Security enabled Cisco WAN equipment.
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Cisco routers and switching for MSC
facility.
Audio Conferencing, Cisco Meeting Place
Establishment of Kotloakhpat Data Centre
based on Cisco Switching, Routing and
Security technologies
Upgrading the core backbone of Mobilink
Data Centers & MSCs.
150 branch network based on Cisco 18xx
class of routers. Customized training
session for MCB IT staff
WAN connectivity for 300plus sites of
MCB across Pakistan.
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Network Infrastructure for RTGS project.
WAN Connectivity for SBP Regional and
branch offices with Head Office in Karachi
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Deployment of Pakistan’s first MPLS
network includes Maintenance of the
MPLS network, Customer training staff
DDOS project
PTCL Intranet
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Cisco Firewall and security Solution.
Training on Cisco technologies
Upgrade of core switching infrastructure
Secure VPN Solution
Core Router, Complete LAN and WAN
upgrade.
Network Security.
Designing and Implementation of Security
Infrastructure.
Design based on Cisco Firewall, VPN
Concentrators and Intrusion Prevention
Two-Factor Authentication Solution based
on RSA and Cisco.
RSA Authentication Manager, USB based
tokens and Cisco Secure ACS.
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IP Telephony network based on Cisco
solution for 600 users
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Deployment of Cisco IP Telephony
network setup at Head Office and multiple
branches.
Cisco IPCC based contact centre
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Network Infrastructure based on Cisco
and 3M technologies at new terminal
IP Telephony network
Service level agreement for IP voice
infrastructure
Setup of Core network infrastructure,
security network,
DR project,
Branch office connectivity / deployment
Establishment of Data & Voice network based
on Cisco technologies
IP Telephony
• Messaging System based based on
Microsoft Exchange
• Microsoft Exchange and Antivirus
system by CA
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IP Telephony based on Cisco solution
for over 400 users
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Largest Oracle licenses sale in Pakistan
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Deployment of IP Telephony, Fiber
Optic Campus Network , Remote access
and network security and Storage, IP
Surveillance
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Largest number of POS hardware and
software installations in Pakistan
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Deployment of Cisco IP Contact Center
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Outsourcing of the City District
Government.
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First Siebel CRM on Demand
implementation and sale in pakistan
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Implementation of Oracle Applications.
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Outsourcing of their Distributor Order
Cycle
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Outsourcing of their Marketing
Campaigns and Complaints Center
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Outsourcing of their Helpdesk services
and Marketing.
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ACCPAC ERP deployment
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Largest number of POS hardware and
software
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Outsourcing of City District Government
Karachi’s complaint Management
System
4. FAULT TOLERANT AND SUPPORT SERVICE
Arwen Tech has invested heavily in building comprehensive Service desk to
cover business aspects to way beyond the technical requirements.
Our service desk has business and contractual ingredient built in to it. This
business tool is responsible for monitoring and maintaining Service Level
agreement (SLAs) as agreed with the customers and which is linked with the
financial obligations of the SLAs
On the technical front, all fault incidents are routed through service desk that
provide a single point of reference. The service disk provides first line
diagnostics and validates all fault incidents to completion.
SEVERITY
Escalation Chart
Priority 1
1 hour
Manager
Priority 2
Manager
Priority 3
Asst. Manager
Priority 4
Engineer
4 hour
Sr.
Manager /
GM
Sr.
Manager
Manager
Asst.
Manager
8 hour
CEO
24 hour
Chairman
GM
CEO
Sr.
Manager
Manager
GM
ESCALATION LEVELS
Sr.
Manager
5. ISO 9001:2000 Certified
ISO 9001:2000 is an international standard that gives requirements for an
organization's Quality Management System ("QMS"). It is part of a family of
standards published by the International Organization for Standardization
("ISO") often referred to collectively as the "ISO 9000 series". The objective
of ISO 9001:2000 is to provide a set of requirements that, if they are
effectively implemented, will provide customers the confidence that an
organization can consistently provide goods and services that meet clients’
needs and expectations and comply with applicable regulations.
Recently an exercise was conducted in Arwen Tech in which a team of
professionals studied the top management commitment to quality, its
customer focus, adequacy of its resources, employee competence, process
management, quality planning and product design. It further reviewed
incoming orders, purchasing, monitoring and measurement of processes and
products, calibration of measuring equipment, processes to resolve customer
complaints, corrective/preventive actions.
The team with the help of two ISO consultants could document and
standardize their relevant areas making all the business processes cater to
the applicable regulations. A system was enacted which ensured monitoring
customer perceptions about the quality of the goods and services it provides.
6. The ARWEN Advantage
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Top of the line product portfolio
Key Technology Certifications
Prized Technical Team
Rich Industry Experience
Presence in Three Major Cities
– Karachi
– Lahore
– Islamabad & Faisalabad
Comprehensive Support Infrastructure (24x7x365)
Strong Leadership in the Market
Independent Project Management Office
Show window for Information Technology
Support Labs for IT Security, UCCE, Oracle, Siebel CRM, ACCPAC
Data Center Facility
Largest Number of Converged Communication Deployments
ISO-9001 Certified
0800-Arwen
Continuous improvement based on valued Customer Feedbacks