Accessibility at Warwick Castle
Transcription
Accessibility at Warwick Castle
Toilets at Warwick Castle There are four sets of toilets located across the Castle and grounds. Please refer to your map and the following information for details. The Coach House / Stables Courtyard - Please note, the accessible facility is accessed via the ladies entrance and is located immediately on the right hand side. This is a unisex facility. Baby change facilities are also available. The Undercroft - These toilets are accessed via stairs and are not wheelchair accessible. Baby change facilities are available in the male and female toilets. A larger family unit is located on the left between the male and female toilets. The Conservatory - Accessible toilets are available in both the male and female toilets which are located on either side of the building. The Mill & Engine House – For a step free route, please use the Riverside pathway to access the Mill. An accessible unit and baby change facility is available. Top Tips The Mill & Engine House – This building is fully accessible including wheelchair lifts and If using mobility aids or pushchairs an accessible toilet. Use the Riverside Pathway (located by the River Island bridge) we recommend accessing the to avoid steps. Central Courtyard through the archways avoiding the cobbled The Conservatory – The Conservatory is fully stones of the Barbican, noted as accessible and is an ideal place to relax with number 23 on the map. tables and seating. A TV screen displays a show-reel of Warwick Castle’s 1100 year history. Riverside Access – The main path to the River Island bridge is very steep and can be difficult for wheelchairs and pushchairs to navigate. We recommend using the path closest to the rear of the Mound (between the picnic benches) as this path is less steep and easier to navigate. Pushchairs – Where areas are inaccessible for pushchairs, they should be left at the entrance to the attraction. Thank you for visiting Warwick Castle. We are keen to receive feedback about how we can make our attraction more accessible for guests. If you have any comments or suggestions please contact us using the details below: email [email protected] or telephone 01926 495 421 Accessibility at Warwick Castle Our aim is to provide you with information to assist you in navigating the Castle and grounds. We recommend using this guide in conjunction with our map. Warwick Castle was built as a mediaeval fortress and as such has a number of steps, narrow passageways and low doorways which can present a challenge to guests with reduced mobility. Should you require any further assistance during your visit, please speak to a member of the team who will be happy to help. Shows at Warwick Castle Our shows take place outside and are fully accessible to all guests. We recommend arriving 5-10 minutes before the show to secure a good view. Check our show times board to see which shows take place during your visit to help plan your day. Quick Guide to Accessible Attractions at Warwick Castle Attractions 1 2 3 4 5 6 7 8 11 12 13 14 15 16 17 18 19 20 22 24 26 Wheelchair Princess Tower Pageant Playground ✓ Great Hall, State Rooms & Chapel* Kingmaker Castle Dungeon** ✓(4 rooms) Merlin: The Dragon Tower Warwick’s Royal Weekend Party* Mill & Engine House ✓ Rose Garden ✓ Trebuchet ✓ Jousting Arena ✓ River Island ✓ The Mound Birds of Prey Lawn ✓ Birds of Prey Mews ✓ Pageant Field ✓ Peacock Garden ✓ Conservatory ✓ Gaol Watergate Tower Bear Tower Dream of Battle ✓ FACiliTieS AT WArWiCk CASTle Assistance Dogs Registered assistance dogs are permitted onsite and can accompany guests through all areas of the Castle and grounds, with the exception of the Towers & Ramparts, The Castle Dungeon and Merlin: The Dragon Tower attractions. Registered assistance dogs must not be left unattended. Reduced Mobility Assistance Dogs ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ Pushchair ✓ ✓ ✓ ✓ ✓ ✓ Step Count 75 0 6 33 57 53 71 26 0 0 0 0 47 (front); 77 (back) ✓ ✓ ✓ ✓ ✓ ✓ 0 0 0 0 0 24 14 1 1 Please note: Attraction numbers refer to the number system used on the Warwick Castle gatemap. * The Great Hall, State Rooms & Chapel and Warwick’s Royal Weekend Party – There are 10 steps at the entrance to these attractions. Guests who are able to ascend these steps can use the wheelchair provided (located at the top of the steps). The step counts for these attractions exclude the initial 10 steps. Please speak to a member of the History Team at the entrance to the Great Hall for more information about how to access these areas. ** The Castle Dungeon – The last four rooms are wheelchair accessible and available free of charge to wheelchair users. Please speak to the team at the Castle Dungeon entrance for more information. The Castle Dungeon is dark with narrow stairs so may be unsuitable for guests with reduced mobility. Feasting and Trading First Aid Wheelchair Hire The Coach House in the Stables Courtyard serves main meals and light bites and is accessible for all guests. All seasonal outdoor units are also fully accessible. Souvenirs, drinks and snacks can be purchased from the Courtyard shop, the Stables shop and seasonal outdoor units. Multimedia guides are available to hire from the Stables shop and require a credit/ debit card to be left as a deposit. We have a number of fully trained First Aiders available who are happy to help. Should you require any First Aid treatment during your visit please speak to a member of the team who will arrange for a First Aider to assist you. Please note, we have a robust procedure in place for accidents and emergencies, for which our team are fully trained. There are a limited number of wheelchairs available on a first come first served basis, subject to availability. A refundable deposit of £10 is required, payable at the Ticket Office. Please note, failure to return or damage to the wheelchair may result in the deposit being retained for repair or replacement. Please speak to a member of the Welcome team to find out more about this service.
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