The gathering of the leading resort hotel hospitality

HOTEL MANAGEMENT AND INVESTING
IN THE WORLD’S MOST PRESTIGIOUS
AND PROMISING HOLIDAY DESTINATION
The gathering of the leading resort hotel hospitality professionals in the Mediterranean region
Key Themes:
• Travel & Tourism Outlook and Trends
• Trends in the Mediterranean Hotel
and Resort Hotel Sector
• Consumer Trends in the Luxury
and Non-Luxury Hotel Sectors
• Renovating and Rebranding
• Hotel Profitability
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Hotel Performance and ROI
New Sources of Income
Channels of Distribution
Finance – Refinance
Investing – Business Opportunities
Technology Issues
Country Focus
Featuring Speakers
8 Reasons Why You Should Be
Part of This Event
Peter Long,
CEO
Alan Mantin,
Senior Director
Development,
Southern Europe
& North Africa
Paul Rosenberg,
Director
International
Hotel Development
Europe
Clive Hillier,
CEO
Derek Picot,
European
Regional Vice
President
1. To learn from top industry experts
2. To hear more than 30 inspirational speakers
3. To network and create new relationships and enhance
existing ones
4. To meet up with decision makers from major corporations
from the Mediterranean hotel and travel industry
5. To extend your understanding of the travel and hotel
industry in the region
6. To promote your business and exchange ideas with
potential partners and colleagues
7. To gain a competitive advantage with access
to exclusive market insight and knowledge
8. To enjoy the luxury of a 5 star environment
Registration Line +357 22 505555
For latest programme and to book online, please visit:
www.mediterraneanhotelforum.com
28 & 29 November 2013 | InterContinental Aphrodite Hills Resort | Paphos | Cyprus
Under the Auspices
Organizer
Media Sponsors
Gold Sponsor
Official Carrier
Supported by
Introduction
Like all other sectors, the Travel, Hospitality and Leisure Industry has been badly impacted by the economic recession. Consumers have found their disposable income being squeezed by low income growth and by strong inflationary pressures in
areas of essential spending such as fuel, food and housing. The prolonged economic uncertainty has meant that consumer
confidence (and therefore willingness to spend) has been deteriorating.
As 2014 approaches, the global hospitality sector is preparing to face a year of significant uncertainty. Economic/financial instability and recession in Europe, political instability in the Middle East and slowed growth in prominent Asian economies
are threatening performance across the globe.
In 2014, the management and optimisation of capital will be at the forefront of the minds of industry players. Owners will continue to assess deferred maintenance spending at the property level, while changes in government regulations will present
hotel companies with new restructuring and tax considerations.
Owners, investors and managers of hotels in the Mediterranean region face a number of other issues such as:
• Heightened competition in a multi-channel environment
• The pressing need for brand differentiation
• Improving upon hotel performance and Return on Investment (ROI)
• Access to finance
The Forum
The Mediterranean Hotel Management and Investment Forum will attract the region’s most senior hotel owners, managers,
investors, developers, operators and advisors. It aims to become the annual gathering for hotel operators and investors in the
Mediterranean, connecting business leaders from international and local markets, informing them about the latest trends in the
hotel business and providing a basis for business deals across the region. Οver 25 speakers will participate in the wide-ranging
conference, which will include interviews with leading hoteliers, forecasts from top economists and panel discussions on the
latest developments, trends and best practices in the hotel industry.
Who should attend?
Senior-level hospitality professionals and top executives including:
• Hotel and Resort Owners, Managers
• Tour Operators
• Hotel Management Company Officials, Executives
• Investors, Hotel Buyers
• Investment Bankers, Commercial Bankers
and Other Lenders
• Private Equity Firms (specializing in the Travel,
Hospitality and Leisure sector), Financial Advisors
• Developers, Real Estate & Financial Intermediaries,
Architects & Designers
• Consultants, Lawyers
• Accounting, Audit and Tax Professionals
• State Tourism Officials
• Media Representatives
Forum Details
Intercontinental Aphrodite Hills Resort | Thursday 28 & Friday 29 November 2013 | The forum language will be English
The organizer have secured discounted rates from the Intercontinental Aphrodite Hills Resort for the delegates. Contact the resort
directly to book your accommodation and don’t forget to provide them with the forum’s code - IMH GROUP - to be entitled of the
special rates. www. Intercontinental.com/Aphrodite
Conference Activities
Please note that the payments of the above activities will be made upon arrival.
Networking Evening/Cocktail Reception
Attendees will have the chance to enjoy an evening cocktail reception at the Intercontinental Hotel and network with high-level executives from the Hospitality Sector.
Admission Free – Starts 18.00, November 27, 2013
Limassol By Night & Dinner
After a full conference day, relax with a bus tour of Limassol by Night. Limassol is one of the island’s most popular tourist destinations
in summer. Later, a traditional Cypriot meze dinner will be offered, accompanied by live traditional Cypriot songs and music.
Cost €35 – November 28, 2013
Paphos Archaeological Sites Tour
Depart after the Forum and visit the remarkable Archaeological Sites of Paphos. After a brief photo opportunity at the legendary birthplace of Aphrodite, just a few minutes’ drive from the Hotel, we continue to Geroskipou village to visit St. Paraksevi’s Church, one of the
oldest in Cyprus. From there, we proceed to Paphos and visit the House of Dionysos and its impressive collection of mosaics.
Cost €20 – November 29, 2013
Networking/Golf
If you are a golfing fan, whether a beginner or experienced, this is a good chance to network and play on the award-winning Aphrodite
Hills golf course. With stunning views of the Mediterranean and its exquisite natural setting, Aphrodite Hills Golf is a paradise for the
golfing enthusiast.
Cost €150 –November 30, 2013
(The cost include: 9-hole Green Fee, 1 buggy per 2 people, club hire-full set, shoe hire, practice balls)
www.mediterraneanhotelforum.com
DAY ONE
08:30 - 09:00
Registration
09:00 - 09:20
Welcome Addresses
09:20 - 09:25
Chairman’s Introduction
09:25 - 09:45
What are the numbers telling us? A look at Hotel Performance, with particular focus on the
Mediterranean
The presentation will focus on the Industry Dynamics, Market Trends and Future Pipeline. The speaker shall
analyse the performance of resorts globally with a particular focus on the Mediterranean markets. Additionally,
the speaker will look at the key performance indicators in the industry and how resorts globally are performing.
He shall then drill down and look at performance across the Mediterranean, to review recent trends in the market.
He will also look into how supply and demand has changed in recent years, and finally look at the pipeline and
what future supply looks like.
Thomas Emanuel, Director Business Development, STR Global, UK
09:45 - 10:05
Where Do We Go From Here? The Resort of the Future
A discussion into the market trends influencing high-end resort development. The tourism destination of to
morrow will be influenced by a number of factors, including: the economic cycle, demographics, environmental
challenges, geographical influences and lifestyle trends. How will these affect what we should be building for
future generations?
Muriel Muirden, Vice President Strategy, WATG, UK
10:05 - 10:25
Scenario thinking: The business landscape ten years from now
Over the next decade, how will the business environment change for the resort hotel industry in the
Mediterranean? No one has a crystal ball, but a technique called “scenario planning” can generate valuable
and thought-provoking insights into how the future could realistically unfold in different ways. This quick
overview session, presented by a leading expert in the field, will show you how you can use a structured
scenario approach to foresee different landscapes that could potentially develop, and assess your readiness
for each one.
James Wade, Principal Wade & Co, Switzerland
10:25 - 10:45
Chained Vs. Independent Hotels: Current Trends and Future Outlook for the Southern European
Region
In 2012, Travel Accommodation in Southern Europe experienced a decline of 2% in current value terms.
However, chained hotels performed better than independent hotels in terms of value sales and number of
outlets. What are the reasons behind this story? Is this trend going to continue in the future? In his presentation,
Dimitrios will highlight the latest developments for the Chained Vs. Independent Hotels and illustrate successful
examples and case studies. In addition, he will discuss future prospects, providing a comprehensive perspective
for strategic business planning.
Dimitrios Dimakakos, Research Analyst Southern Europe, Euromonitor International, UK
10:45 - 11:15
Questions & Answers
11:15 - 11:45
Networking Coffee Break
11:45 - 12:05
Boutique hotels: an overview of the segment and insight to the key trends.
Andrew Sangster, Editorial Director, Hotel Analyst, UK
12:05 - 12:25
Consumer Trends in the Luxury/Non Luxury Resort Hotel Sector
• The impact of changing consumer behavior, market trends, and technological adoption on marketing
strategy and revenue management best practices.
• What is the biggest change in consumer behavior during he past year?
• The ability for the consumer to find alternative options.
• How does this impact hoteliers and their revenue management strategies?
Andreas Birner, Managing Director, Inova Hospitality Management, Greece
www.mediterraneanhotelforum.com
12:25 - 12:45
Social Media Trends and Metrics in the Resort Industry: What does the near future look like?
• Unscrambling the Puzzling Matter of Online Consumer Reviews and Ratings
• Social Media Metrics - Linking Revenue Management to ROI
• Search vs Social Media – Where to invest? Search Engine Optimization (SEO) or Social Media Optimization (SMO)?
Natasa Christodoulidou, Ph.D, Director of the Hospitality Technology Research Institute CBAPP, Vice President for
the Western Decision Sciences Institute (WDSI), USA
12:45 - 13:05
Smart Spend in Renovating and Rebranding, Re-invigorating, re-thinking and uplifting existing stock
Using successful case studies and identifying key aspects of the renovation/facelift wave in the hospitality industry,
Wimberly Interiors Senior Designer, John Paul Pederson will highlight how a creative interior renovation can enhance
any hotel or resort. Focusing on the unique details that can be implemented to invigorate a tired property and bring
back the “wow” factor that guests look for today. From cutting edge to timeless design, the look and feel of a property,
continually updated in a typical hotel cycle can allow for a strong ROI to hotel owners looking to position their property
at the forefront of their market.
John Paul Pederson, Senior Designer, Wimberly Interiors, UK
13:05 - 13:25
Speaker to be announced
Tour Operators: Management Agreements, Franchise Agreements and lease terms
Speaker to be announced
13:25 - 13:55
Questions & Answers
13:55 - 14:55
Lunch Break
14:55 - 15:15
Working with Tour Operators
TUI Travel is one of the world’s leading leisure travel groups. Annually serving more than 30 million customers worldwide
the Group’s tour operating business is recognised as leading the industry in the development of unique holidays that make
for special experiences. Given its scale, it anticipates and directly addresses customer trends and demands. Working hand
in hand, over many years, with destinations and hoteliers TUI Travel has proven time and again that long-term commitment,
investment and relationships are key elements for success for all involved. Peter Long, Chief Executive, TUI Travel will focus
on why these long-term partnerships work best.
Peter Long, CEO, TUI Travel PLC, UK
15:15 - 15:35
The importance of F&B contribution to the bottom line for hotels
• F&B: To insource or outsource? The effect of franchised concepts on the hotel.
• Competition from non-hotel concepts, given that major concepts are stand-alone and enjoy huge brand awareness
• Examples of success stories of concepts in hotels
• Innovative homegrown concepts or why concept developers should only be stand-alone
• Leasing of F&B space
Raja Nasri, Managing, Partner, N4TC, Lebanon
15:35 - 15:55
To franchise or not to franchise
• As an owner what operating model is best for your business?
• Do you need a brand?
• How does a brand secure new business in a market primarily focused on local and regional demand?
• How to Select the Right Brand and Operator for Your Hotel; Which Will Be The Best Fit to Maximize Asset Value?
Alan Mantin, Senior Director Development Southern Europe, Hilton Worldwide, Italy
15:55 - 16:15
16:15 - 16:30
Questions & Answers
Case Study: Greek Hotels - an investment perspective on the 4* and 5* segements
• Data and analysis of the financial performance of Greek hotels (5* and 4*) up to and including 2012
• Brands present in Greece and their impact
• The 2013 season
• Recent key changes in legislation (e.g. condos, large scale resort development etc.)
Dr. Aris Ikkos, Managing Partner, GBR Consulting, Greece
16:30 - 17:00
Case Studies: Spain-Turkey
How Spain and Turkey have risen into a leisure destination and managed to maintain a high quality on their
resort hotels. The reorganisation on the structure of the Hospitality sector along with upgrade of the Resort Hotels
and the modernization of the tourism industry resulted a positive outturn at each country’s hospitality reality.
17:00 - 17:15
Questions & Answers
17:15
End of Day One
DAY TWO
08:30 - 09:00
Registration
09:00 - 09:10
Day one briefing/Chairman’s Introduction
09:10 - 09:30
The Spa: The Hotel’s added value
• The spa is an added value for the hotel (economic figures, key performance indicators)
• The business Model
• The best practices
• The new trends
Aurelie Denoueix, Founder ASEA SPA, France
09:30 - 09:50
Profitability and Sustainability of a resort hotel
Return of equity, capital Employed, Liquity changes and Capital Structure and Gearing.
Paul Rosenberg, Director of International Hotel Development Europe, Marriott International, Switzerland
09:50 - 10:10
Operating a seasonal luxury resort, the challenges of recruitment and retention of key personnel.
Providing an environment that clearly differentiates product and delivers exceptional thoughtful and generous guest
experiences.
Derek Picot, Europe Regional Vice President, Jumeirah Group, UK
10:10 - 10:30
Hotel Hot Spots 2014: Where to buy and what yields to expect
The crisis affecting both sides of the Mediterranean is reshaping the industry in the most prominent tourist destination
worldwide. In this context, public and private players have to cope with new challenges in terms of both development
and management. For governments, providing attractive investment frames and sustaining a modern and competitive
supply are key elements whilst changing demand patterns and distribution are affecting national Tourism Organisations.
For resort owners and operators, fiercer competition among destinations, low-contribution customers and over-capacity
here and there are making them question operating models and weighting on profit margins. So how to shape the future
of Mediterranean Resort Hotels in this context? Through a focus on four countries of the Mediterranean – France, Egypt,
Morocco and Tunisia – Philippe Doizelet will comment on the ways of overcoming today’s challenges for the Mediterranean
resort industry including:
• Access to land and development
• Adapting to changing demand
• Renovation of existing products
• Today’s resilient models
• Product and design trends
• Sustainable resorts
Philippe Doizelet, Managing Director, Horwath HTL, France
10:30 - 10:50
Managing Distressed Assets in the Hospitality Industry
The aim of the presentation is to highlight the importance of having a strategic and well-defined plan to maximize revenues
and minimize expenses in a distressed asset in the hospitality business. Special emphasis is placed on branded hotels
and the advantages which a managed hotel has versus franchised or freestanding properties. It will cover both business
and leisure hotels with specific examples from the luxury and midscale segments. The presentation will indicate how, using
astute management skills combined with latest industry trends, it is possible to turn around a property.
Dejan Djordjevic, Managing Director, ESTA Holding, Ukraine
10:50 - 11:10
Investment in Tourism in the Southeast Med in the context of the financial crisis
Review of some of the tourism investments that have taken place over the last couple of years in Greece and Cyprus
Current interest from international investors (description of the type of investors, origin and size)
The parameters that are important for the realization of investments (brief touch on zoning, permitting, permanent
residence ease, visas etc as one side of the coin, but focus more on overall stability, interest in the sector, both from
potential buyers in holiday homes but also from international investors, linkages to GDP and economic cyclicality etc)
Our thoughts on where we go from here (types of investment that will do better, and description of trends e.g. increase of
brand name hotel operators, capital for modernization of existing facilities vs development of new etc)
Miltos Kambourides, Founder & Managing Partner, Dolphin Capital Partners, Greece
11:10 - 11:40
Questions & Answers
11:40 - 12:30
Networking Cocktail
www.mediterraneanhotelforum.com
12:30 - 12:50
Attracting Investors and Addressing Investors Expectations
• What do investors want? Leading industry lenders and investors talk about their investment strategies and choices.
• Who are the different kind of investors and what are their expectations?
• Why invest in resort hotels?
• Why invest in Mediterranean?
• Understanding the expectations of international investors
• Where are the opportunities?
• What are the expected returns?
Clive Hillier, CEO, VISION AM, UK
12:50 - 13:10
Mergers and Acquisitions in the Hotel Industry
• Recent Trends
• Hotels Valuation
• Examples of successful M&As; the do’s and don’ts.
Mark Wyatt, Partner, Head of Corporate Finance, KPMG, France
13:10 - 13:30
Trends in securing Finance
• What you need to know about funding resort hotels
• How to secure debt funding and re-financing in a world where banks seem closed for business.
• Are there creative new ways for hotel developers and buyers to structure finance?
• What financing options are available for owners seeking capital for everything from acquisitions to new-builds to renovations
(e.g. private equity financing , bonds, tour operators,M&As, going public etc)? Balance between equity financing and
debt financing.
Speaker from KPMG
13:30 - 13:50
Cyprus Hotel industry –Investment challenges and opportunities
• Who are the owners and what investment challenges do they face?
• Where will they be investing in the short and medium term?
• What opportunities lie ahead for hoteliers and for potential investors?
Demetris Vakis, Board Member, KPMG Limited, Cyprus
13:50 - 14:10
Bank Policies and Practices
• What are the banks looking for and what are the lending criteria when considering the financing of hotel projects?
• Why are hotel and tourism projects not popular with the banks? (compared to industrial, residential, offices and retail –
what is the preferred asset class)
• Funding for new projects
• Funding for development of existing income producing projects
• The impact of tightening regulatory requirements on the banks’ ability to lend
• Restructuring/refinancing (consider refinancing, restructuring or rescheduling of existing not-performing loans and the
short-term and long-term effect)
Speaker to be announced
14:10 - 14:40
Questions & Answers
14:40
End of the Conference
www.mediterraneanhotelforum.com
FeaFea
turing
SpeakSpeak
ers
Featuring Speakers
Alan Mantin, Senior Director Development, Southern Europe & North Africa, Hilton Worldwide, Italy
Alan Mantin is a former marketing director with pan-European brand experience, Alan joined the Hilton Development
team in 2005 to build the Hilton portfolio of hotel brands throughout Southern Europe and North Africa for developing long-term relationships with developers, investors and partners in the region. Based in Rome, Alan’s initial focus
was on the Italian market where the Hilton Worldwide portfolio of hotels has growth from 4 to 24 hotels trading and
in pipe-line.
Andrew Sangster, Editorial Director, Hotel Analyst, UK
Andrew Sangster launched Hotel Analyst 10 years ago and it has grown into a publishing business that now encompasses the original title and Hotel Analyst Distribution & Technology. Andrew has been a journalist for his entire career,
starting out on trade press titles before joining the national press and a brief spell at the BBC. He launched his own
business focused on providing high level information on a subscription basis after despairing at the quality of what
the old business model of selling advertising space was producing.
Dr. Aris Ikkos, Managing Partner, GBR Consulting, Greece
Dr. Aris Ikkos is Managing Partner of GBR Consulting, Greece’s leading tourism consultancy. He has 25 years
of experience in the tourism and hospitality sectors in Greece and Cyprus and has led projects in almost all
forms of tourism.His experience also covers projects in Regional and National Tourism Resources Planning. His
clients include investors and developers, hotel companies, banks and financial institutions, tourism and hospitality
industry organisations and associations and regional and state authorities. GBR Consulting is affiliated to Atria SA,
the Greek arm of the world’s leading Real Estate Consultancy and Investment Advisory Group, CBRE.
Aurélie Denoueix, Founder of Asea Spa, France
Aurélie Denoueix quickly climbed the Accor corporate ladder from Sales Manager to become General Manager of the new
Hotel Mercure in Draguignan, France. At just 23, she recorded a successful first year budget achievement for a new property. After 8 more years, Aurélie moved to new challenges with the Club Med organisation. For 3 years, she managed
the Asian company’s flagship, Bali Club Med, with a successful performance in a difficult political and socio-economic
environment in the country. Aurélie joined a pioneer in the spa business, Mandara Spa, as Head of Operations for 25
spas around Asia. Aurélie quickly found her way around the spa industry and her role was: preparing budgets, maintaining equipment lists, carrying out staff recruitment and employee training, establishing and implementing the standard
operating procedures of each country, implementing checklist reports, building relationships with host hotels and elaborating marketing plans to increase revenue. In 2005, Aurélie decided to create Asea Spa. Since the beginning of 2010, she has
expanded her services to spa consulting and building new spa concepts tailor-made for the hotel industry. Asea Spa is now established in
France, Turkey and Egypt.
Clive Hillier, CEO, VISION AM, UK
Clive Hillier has been at the forefront of the hospitality sector during a career spanning more than 22 years.
In 2001 he founded Vision, a consultancy formed to offer specialist and independent advice to investors within
the hospitality sector. Prior to forming Vision, he was Vice-President of Corporate Development at Hilton
Group Plc and Director of Hotel Development at Marylebone Warwick Balfour Group Plc. In these roles he was
responsible for the acquisition and development of properties around the world, managing the financing,
construction and operational strategies of projects from inception to completion
Dejan Djordjevic, Managing Director, ESTA Holding, Ukraine
Dejan Djordjevic started his career as Marketing Manager at Jugoinvest (Belgrade) and in 1989 joined Hyatt International
Hotels in Belgrade. He worked for 19 years for Hyatt International, one of the best hotel management companies
in the world, and held senior executive positions in Belgrade, Moscow and Almaty. Three years before joining the
ESTA Group he was the CEO of Alatau Hospitality based in Dubai, and responsible for the asset management of the
Four Seasons Bora Bora, as well as the development of luxury hotel projects in the Seychelles and Almaty. Within the
Group, he was also accountable for the creation of a new hotel brand aimed at the Russian and CIS markets.
www.mediterraneanhotelforum.com
Demetris S. Vakis, Board Member, KPMG Limited, Cyprus
He joined KPMG in 1987 and became a partner in 1991. He started his career as a partner for Management Consulting
Services, focusing on areas such as business/company valuations, viability/feasibility assessments and IT consulting,
primarily in the travel, leisure, hotels and tourism sectors . He then moved to assurance, taking responsibility for a major
portfolio of clients, including mainly in the travel, leisure and tourism, cruising and investment sectors. Prior to assuming responsibilities for Assurance, he was involved in Financial Advisory Services work such as flotations, due diligence
work, share valuations, acquisitions and disposals, profit and cash forecasts and project appraisals. He is the KPMG
Travel Leisure and Tourism industry lead partner in Cyprus.
Derek Picot, European Regional Vice President, Jumeraih Group, UK
Derek Picot is a veteran hotelier who has worked on all five continents. His early career was with London’s Savoy
Group which was followed by senior appointments with Mandarin Oriental, Hilton, Sheraton and Meridien. He is
currently the European Regional Vice President for Jumeirah where the group operate hotels and resorts in the
United Kingdom, Germany, Spain and Italy.
Dimitrios Dimakakos, Research Analyst, Euromonitor International Ltd, UK
Dimitrios Dimakakos is a Research Analyst for Southern Europe at Euromonitor International Ltd, UK. In his current role,
Dimitrios is responsible for several research studies in the Southern European Region. He has carried out extensive
research on a number of industries including travel and tourism, packaged food, retailing and consumer foodservice.
His research interests centre primarily on international marketing strategies, cross-cultural consumer behaviour and new
product developments. Dimitrios has represented Euromonitor International in many conferences with a focus on the
Southern European markets.
James Wade, Author, Managing Director, Wade & Co S.A., Switzerland
James Wade has 30 years of experience in international business. He has worked with the CEOs and senior managers of dozens of companies in Europe, Asia and the Americas, helping them develop and communicate a vision of
the future for their organisations, markets and products. During his career, he has been a member of the Executive
Board of the Geneva-based World Economic Forum, which hosts the annual meeting of world leaders in Davos, he
has worked in private banking for two Swiss banks (and counts several others as clients), and served as the Director
of Marketing and Institutional Development for the venerable Ecole hôtelière de Lausanne. As an independent consultant, he has been especially active in the travel/tourism/hospitality industry and is publisher of The Hotel Yearbook,
launched in 2007.
John Paul Pederson, Senior Designer, Wimberly Interiors, UK
John Paul Pederson Since graduating Drury University, has conceptualized, presented, designed and implemented
hospitality projects from small boutique hotels to large-scale resorts and casinos. He has worked on all phases of
the design process from the initial client pitch and presentation through to final installation and on-site coordination.
Having worked extensively on overseas projects prior to joining Wimberly Interiors, John Paul has developed and
strategized with design teams on the demographic, locale and social/political aspects of a particular project before
the implementation, a perfect example being his work throughout the United States, Europe and the Middle East.
John Paul’s focus, aside from the conceptualization and management of a project, has been on the space planning
and FF+E design–particularly his passion for detail. His charisma and attention to detail doesn’t go unnoticed with clients;
from the initial meeting to final installation, he is continually dedicated and involved.
Mark Wyatt, Partner, Head of Corporate Finance, KPMG, France
With 24 years of professional experience, Mark is the Head of Corporate Finance, France. Mark’s responsibilities
include the development of the M&A, Valuation Services and Financing activities. Mark joined KPMG in London in
1988 where he qualified as a chartered accountant. He subsequently worked for KPMG in Hong Kong from 1992 to
1995 and in France from 1995 to 1999 where he was responsible for audit, IPOs and transaction services engagements. He was seconded as Finance Director to the French subsidiary of a UK bank in 1999. He then joined KPMG
Corporate Finance in 2000, made Partner in 2002 and was appointed Corporate Finance Country Head in 2005. His
professional experience covers the full range of Corporate Finance transactions including disposals, LBO’s, acquisitions and privatisations for international groups, private equity funds and SMEs. He has solid experience in negotiating,
deal structuring, valuations, accounting, finance and tax in various industry sectors including Hotel & Leisure, Real Estate and Health
Care and he has managed numerous transactions in France, Europe and Africa.
Miltos Kambourides, Founder & Managing Partner, Dolphin Capital Partners, Greece
Miltos Kambourides is the founder and Managing Partner of Dolphin Capital Partners (DCP), a private equity business
founded in 2004, specialising in real estate investments. DCP’s main investment vehicles are Dolphin Capital Opportunities (DCO), investing in the Greek and Cypriot hotel industry and Dolphin Capital Investors (DCI), investing in residential resorts in emerging markets. Miltos was previously a founding partner of Soros Real Estate Partners (SREP).
Prior to joining Soros, he spent two years at Goldman Sachs working on real estate private equity transactions in the
UK, France and Spain.
www.mediterraneanhotelforum.com
Muriel Muirden, Vice President of Strategy, WATG, UK
Muriel Muirden is Vice President of Strategy at WATG, offering clients pre-development strategic support, conducting
proprietary research on evolving hospitality products and advising the firm’s global leaders on tourism trends and
market opportunities. She has 25 years of experience in the tourism and leisure industries in operational, development and consultancy roles. Her particular areas of expertise are development strategy, concept evaluation and
business planning for major tourism, hotel and resort real estate enterprises. She has advised both public and private
sector clients on development strategy, ranging from government agencies, national and regional tourist boards and
property development companies to international hotel operators, sovereign wealth funds and charitable foundations.
Her geographic focus has spanned Europe, Africa, Middle East, Central Asia, India and China.
Dr. Natasa Christodoulidou, Ph.D, Director of the Hospitality Technology Research Institute CBAPP,
Vice President for the Western Decision Sciences Institute (WDSI), USA
Dr. Natasa Christodoulidou is the Director of the Hospitality Technology Research Institute at California State
University Dominguez Hills (CSUDH). She is an Associate Professor in the Management and Marketing Department
at CSUDH where she frequently teaches Internet Marketing for the undergraduate and the MBA program. Her
research interests are in the areas of Hospitality Technology, Electronic Commerce, Electronic Distribution,
E-Marketing and Social Media. Dr. Christodoulidou presents regularly at academic and professional industry
conferences around the world and currently serves as Vice President for the Western Decision Sciences Institute.
Currently Dr. Christodoulidou is investigating the impact of mobile technologies and social media for airlines, hotels,
and Online Travel Agencies (OTAs). Her speaking engagementsthe last twelve month have included Dubai, France, Los Angeles,
San Francisco, Long Beach, Istanbul, Hawaii, Las Vegas,Boston, Dallas, and others.
Paul Rosenberg, Director International Hotel Development Europe, Marriott International, Switzerland
Paul Rosenberg born into the hotel industry, Paul studied hospitality management at the Ecole Hôtelière de Lausanne,
Switzerland. His financial specialism brought him to Dubai as a Consultant for HVS, earning him a thorough understanding of the Middle Eastern and North African hotel markets. In 2009, Paul joined the Middle East Development
team of Hilton Worldwide handling development in the Middle East, parts of North Africa and the Indian Ocean. Since
2013, Paul is part of the European Development team of Marriott International based in Zurich and handles the
company’s development efforts in Europe for all its brands including the Ritz Carlton.
Peter Long, CEO, TUI Travel PLC, UK
Peter Long joined the Board of TUI Travel PLC on 28 June 2007 as Chief Executive. In November 1996 he was appointed Group Managing Director of First Choice Holidays PLC and became Chief Executive in September 1999. Prior
to joining First Choice, he was Chief Executive of Sunworld Holidays. From February 2001 to June 2005 Peter was a
non-executive director of RAC plc, and from April 2006 to July 2009 he was a non-executive director of Debenhams
plc. Peter was appointed as a non-executive director of Rentokil Initial Plc in 2005 and is currently the Senior Independent Non-Executive Director.In October 2013, Peter was appointed President of the Family Holiday Association, a
UK-based charity which provides short breaks away from home for more than 2,000 disadvantaged families.
Philippe Doizelet, Managing Partner, Horwath HTL, France
Philippe Doizelet currently serves as Managing Partner of Horwath HTL based in Paris. Before joining Horwath HTL,
he was Corporate Head of Research at Accor. Philippe’s business skills include market and feasibility studies, due
diligence services, appraisals and hospitality strategy. He has over 20 years of International experience in the
hospitality, tourism & leisure sector. Philippe Doizelet has worked in large international companies in the hotel and t
ourism business. He began his career in the economy lodging sector before joining a luxury group involved in
hotels and casinos. He held positions as senior consultant with KPMG Leisure and Tourism and was Strategic Project
Manager with Europcar International car rental. He is a contributor to leading industry media (HotelNewsNow, Global
Hotel News, Hotel Yearbook, etc.), he carries out speaking engagements and moderates panels at major international
hotel conferences in Europe, the Middle East and Africa. He is a Fellow of the International Society of Hospitality Consultants.
Raja Nasri, Managing Partner, N4TC, Lebanon
Raja Nasri worked for Le Méridien Hotels for 20 years on unit, regional and corporate levels, including General Manager
(three times) and VP Sales and Marketing for the Middle East. Since 2003 he has been a Managing Partner at N4TC,
negotiating and signing a Master Franchise with Ramada Hotels in the Levant and North Africa, and developing Serviced
Apartments and Health Clubs. In the Food and Beverage sector, he has handled more than 15 strategic restructuring assignments for restaurant groups that are now exporting their brands to different parts of the world. He has also worked
as an advisor to the Taameer Real Estate Investment Company and as Counsellor of the Minister of Tourism, Lebanon in
2008 and 2009.
Thomas Emanuel, Director of Business Development, STR Global, UK
Thomas Emanuel is Director of Business Development at STR Global, overseeing a team of 16 across the globe. He has
spent his entire career in the hotel industry, most notably with Hyatt Hotel & Resorts, both at a corporate and unit level,
and he started with Deloitte's Hotel Benchmark team in 2006. Since the formation of STR Global in March 2008, he has
been part of the management team and led the Business Development department, and he also has overall responsibility for the company's non-UK offices, recent additions to which have been in Tokyo, Dubai, Guangzhou,
and Mumbai.
www.mediterraneanhotelforum.com
Organizer
IMH
IMH is the leading business knowledge and information transfer organisation in the Eastern Mediterranean region. Its services include conferences and commercial exhibitions organizing, business media publishing and human resource consulting and training. Every year, IMH
organizes over 60 conferences on a variety of business issues in Cyprus, Greece, UK, Czech Republic and Russia. www.imhbusiness.com
Gold Sponsor
KPMG Limited
KPMG is a global network of professional firms providing Audit, Tax and Advisory services. We have 152,000 outstanding professionals working together to deliver value in 156 countries worldwide. KPMG in Cyprus traces its origins back in 1948 and today is one of
the largest audit and advisory firms in the Cyprus market. At KPMG, our guiding philosophy is to provide our clients with the highestquality service. Through our peoples’ high academic and professional qualifications and experience, KPMG can deliver value-adding
solutions for demanding and complex projects. Our goal is to help our clients become more successful through close collaboration
and quality in service, always aiming to satisfy and exceed their expectations. Relying on our people and their competences, together
we succeed.
Media Sponsors
Euromonitor International
Euromonitor International is the world leader in strategy research for consumer markets. With an extensive network of strategic analysts
in 80 countries, it provides the depth of global, national and local business information required in today’s increasingly international business environment, providing integrated access to internationally comparable statistics, full-text market reports and real time news analysis
from industry and country experts.
TTG MENA
TTG MENA is a travel trade publication covering 20 regional countries within the MENA region. Available both in print and online, it is the
industry choice for regional and international travel trade news. Published twice-monthly, it is read by more than 34,000 professionals, with
additional distribution at travel trade shows, where it frequently holds media partnership status.
BoutiqueHotelNews
Free to subscribe, www.BoutiqueHotelNews.com delivers 24/7 news and intelligence for the luxury, boutique and lifestyle hotel sector.
We host the annual International Boutique Hotel Summit conference and a series of educational networking events to focus the best
industry minds on today’s challenges and opportunities within the sector.
Twitter: #bohonews | Youtube: BohoSummit| LinkedIn: Boutique Hotel News
HotelExecutive.com is Prime Reading for Hotel Executives
For 15 years, the Hotel Business Review journal has been a leading online resource for hotel executives, providing white papers on best
practices in hotel management and operations. With a dedicated board of more than 500 contributing editors - some of the most recognizable names in hotels - the Hotel Business Review maintains a progressive flow of exclusive content every week, so that owners,
operators, senior executives, investors and developers can stay informed on the constant changes in the hotel industry. Each month, the
Hotel Business Review publishes a Feature Focus on emerging growth markets in the hotel industry. It is here that you can find pertinent
information on cutting-edge trends, getting priority information directly from the industry leaders. Visit our online library archives which
contain more than 2000 best-practice white papers covering all aspects of hotel management and operations, exclusively written for the
Hotel Business Review and available only to our subscribers. Our proprietary news distribution service, The Hotel Newswire is the industry’s premier news release distribution service and the only free news service for hotels to use, delivering timely news each business day
on hotel openings & acquisitions, executive appointments, business & finance, and products & services.
Supported by
Hotrec
Hotrec is the umbrella association of national trade associations representing the hotels, restaurants, cafés and similar establishments
in Europe. Hotrec’s monitors and analyses policy developments at EU level that have an impact on the hospitality industry, as well as it
contributes to the EU institutions work by providing them with relevant input and participating at all kind of discussion fora.
Cyprus Hotel Association
The Cyprus Hotel Association is the Hoteliers National Trade Union. Today the vast majority of all hotel establishments and other
licensed tourist accommodation units, all over Cyprus, are members of the Cyprus Hotel Association.
Under the Auspices
Cyprus Tourism Organisation
Cyprus, being the southernmost island in the Eastern Mediterranean, boasts year-round sunshine, the ideal climate for business or pleasure at any time of the year. It blends dramatic scenery, colourful mythology and a rich archaeological inheritance with the warm hospitality
of its people.
Hellenic Hoteliers Federation
The Hellenic Hoteliers Federation, was established in 1949 and ever since has been committed to promote and protect the interests of
the Hospitality Industry in Greece, by seeking better terms and more concessions for the Hotels Industry.
www.mediterraneanhotelforum.com
EXTENDED EARLY BIRD BOOKING
Available until 15th November
28 & 29 November 2013
InterContinental Aphrodite Hills Resort Paphos, Cyprus
BOOKING FORM
(Please Return by Fax to +357 22679820 or by email at [email protected])
Registration Deadline: Monday, 25 November 2013
COMPANY (please print clearly)
Company:
Address: City:
Telephone:
Fax:
Email:
Website:
PostalCode:
1st PARTICIPATION
2nd PARTICIPATION
Mr.Mrs.
Ms. Dr.
Mr.Mrs.
Ms. Dr.
Name:
Name:
Telephone:
Email:
JobTitle:
JobTitle:
Telephone:
Email:
3rd PARTICIPATION
4th PARTICIPATION
Mr.Mrs.
Ms. Dr.
Mr.Mrs.
Ms. Dr.
Name:
Name:
Telephone:
Email:
JobTitle:
JobTitle:
Telephone:
Email:
PARTICIPATION FEE PER DELEGATE (18% VAT has to be added)
Early Bird Booking(Before15thNovember2013)
1stParticipation€700
Regular Booking Fee(Between16thNovember–25thNovember2013)1stParticipation€900
2ndParticipation€600
2ndParticipation€800
3rdParticipation€500
3rdParticipation€700
(Cyprus Based companies contributing towards Industrial Training to the CyHRM - Flat Participation Fee €500)
CONFERENCE ACTIVITIES (the below fees are subject to change)
NetworkingEveningCocktailReception-Free(27thNovember)
NetworkingGolf(30thNovember)€150*(incl.VAT)
Limassolbynight&Dinner(28thNovember)€35(incl.VAT)
PaphosArchaeologicalsitesTour(29thNovember)€20(incl.VAT)
*Thecostinclude:9-holeGreenFee,1buggyper2people,clubhire-fullset,shoehire,practiceballs.
BOOKING TERMS & CONDITIONS
CANCELLATION POLICY
- Confirmation of your registration will be sent to you as soon as your complete application form
is received by fax or email.
- Payments for the conference must be received by 25/11/13.
- Please note that we need to receive payment prior to confer ence in order to guarantee your
participation.
- Conference places can not be guaranteed if bookings are not received by 25/11/13.
- Organizers reserve the right to change the details of this event without notice.
- When circumstances force the organizers to cancel confer ence, the liability of the organizers
shall be limited to refund of any fees paid.
- The organizers are not liable for any consequential loss.
- The conference program is valid until the time of printing. However, alternations may occur due
to circumstances beyond our control.
- The booking form constitutes a legally binding contract.
- Participation fee must be prepaid
- Cancellations must be received in writting by 25/11/13, otherwise 50% of the attendance fee will be
changed
- A conference no show, will result in the full attendance fee to be charged.
PERSONAL DATA PROTECTION
Issues of personal data protection are very high in the priority of IMH Creative Solutions Consulting. All
information and contact details that we receive are used only for the purpose of keeping you informed
of forthcoming conferences, seminars, exhibitions, publications or providing electronic information
which might be of interest to you. Such data is never used by other companies or oranizations or for
any other purpose. If you DO NOT like to receive information from our company, either by post or by
electronic means please tick the box here:
METHODS OF PAYMENT
Payment must be made in advance in full (18% VAT has to be added) by:
HOTEL ACCOMMODATION
BANK TRASFER Please inform the bank that you will pay all charges
Name of bank: Alpha Bank Ltd,
Exact designation of account holder: IMH C.S.C LTD
Full account number including codes: 202-220-002296-7
IBAN code: CY98 0090 0202 0002 0222 0002 2967, SWIFT BIC ABKLCY2N
Description: Mediterranean Hotel Management and Investment Forum 2013 / Name
discountedratesfromthe
IntercontinentalAphroditeHillsResort
forthedelegates.Contacttheresort
CHEQUE Please mail your cheque by mail or courier to: IMH Consulting LTd, P.O.Box 21185, 1503, Nicosia Payable to
IMH Consulting Ltd
directlytobookyouraccommodation
CREDIT CARD
anddon’tforgettoprovidethemwith
Card number:
Visa
Mastercard
American Express
Exp. Date:
Signature:
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theforum’scode-IMHGROUP-to
beentitledofthespecialrates.
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CHA
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Date:
www. Intercontinental.com/Aphrodite
For further information contact: IMH, 5 Aigaleo Str., 2057 Strovolos, P.O.Box 21185, Nicosia, Cyprus,
Tel. + 357 22 505555, Fax. +357 22 679820, email: [email protected], website: www.imhbusiness.com.
For further information contact: IMH, 5 Aigaleo Str., 2057 Strovolos, P.O.Box 21185, Nicosia, Cyprus,
Tel. + 357 22 505555, Fax. +357 22 679820, email: [email protected], website: www.imhbusiness.com.