We would also like to remind you that we can
Transcription
We would also like to remind you that we can
4th Quarter, 2014 R Hospitality “Newsletter” is a publication of HI’s Marketing Department. To comment or provide articles for this publication please contact the Marketing Department at 800-247-4677 oom rates and hotel policies should be loaded in RezView for your hotel to be bookable on your branded booking engine, www.BookRooms Now.com and numerous other Internet reservation websites. We would also like to remind you that we can provide training on how to use RVNG. All rate changes, room inventory changes, close outs, and so forth must be done by HI, and not by Pegasus (except holidays, weekends and after hours). Room Rates do not roll over from year to year; therefore, you must submit your room rates before the end of the year so that Hospitality International’s Marketing Department can insert your room rates in BookRoomsNow (RezView) for 2015. Special Note: With the impending increase in GDS reservations, now is the time to discuss other reservation resources that do not cost you additional fees. Remember there is no additional cost for voice reservations or reservations made on your booking engine . . . This is also a good time to update your information, such as increased tax percentages, professional photos of property improvements and upgraded guestrooms, and general information that may have changed recently. BookRoomsNow.com For assistance please contact: Misty Maples at 866-662-1611 or [email protected], or contact Toetu Faletagalo at toll free 800-247-4677, ext. 141, or [email protected] Page 2 In-room Tent Cards Replacing Hotel Reference Directory The trend among hotel chains and even individual hotels is to go paperless; thus the trend of digital collateral materials such as hotel directories have evolved over the past five or more years, and as a consequence, printed hotel directories are no longer available. Consumers can print out information needed, including individual hotel listings, maps and directions, etc. from the hotel’s reservation booking site. Hospitality International has therefore decided to discontinue its ‘printed’ Hotel Reference Directory and will furnish Tent Cards to be placed in the guest room for quick reference on how a guest might get information about a Red Carpet Inn, Scottish Inns, Master Hosts Inns, Downtowner Inns or Passport Inn. The Tent Cards have been shipped to Hospitality International’s franchises. Please ensure you have placed a tent card in all of your guest rooms. Need more? Contact Shirley Mollison at [email protected] Page 3 Spotlight on Greenwood . . . The Red Carpet Inn in Greenwood, Indiana is also a Fantasuites. This unusual lodging facility provides standard lodging accommodations as well as a number of themed rooms catering to the whimsy and adventurous side of the hotel’s guests. The Franchisee, Dr. Ahmed Mubarak (shown in the bottom left photo), along with his staff ,including his manager Tina (in the small inset photo below) are dedicated to improving the Red Carpet Inn and their Fantasuites with an ongoing renovation, updating the Fantasuites, and both the public areas and standard guestrooms. Themed rooms are also going green with new wood floors being installed, replacing outdated carpet. Repeat business is important to all hotels and many of their hotel’s guests do return. Many a guest review reflects on how helpful the hotel staff You can view photos of the Greenwood Red Carpet Inn & Fantasuites, featuring a number of themed rooms such as the Geisha Garden Room, depicting the Far East with its warm golden tones and spacious Jacuzzi tub, along with the Wild Wild West, Arabian Nights, and a room with a full-sized PINK CADILLAC, among many others on www.BookRoomsNow.com and their own ebsite: www.greenwoodfantasuites.com. and the uniqueness of the Fantasuites themed rooms . . . . . stating they will be returning. Management also responds to guest reviews, even if non-complimentary. It is their way of thanking their guests and ensuring they will take corrective measures to ensure guest satisfaction. Hospitality International applauds Dr. Mubarak and his manager and employees for their ongoing dedication by improving the Red Carpet Inn & Fantasuites in Greenwood. From your Hospitality International Family