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THE ADVISORY volume 9, i s s u e 3 • D E CEMB E R 2011 i n this iss u e 01 01 02 02 Managin g R is k in the Pu b l ic I nte re s t From the President: Managing Risk in the Public Interest Alberta Law Foundation Increases in Funding provides Stability to Legal Aid Executive Director’s Report: Three Dimensions of Risk Being Strategically Managed “No-Cash” and “Know-your-Client” Rules are Key in Fighting Money Laundering NEWS 03 03 04 04 05 05 06 06 06 07 08 Statutory Amendments Sought to Streamline Discipline Process Client Identification and Verification Rules Minimize Risk Alternative Measures for Conduct Complaints Business Plan and Budget Keeps Fees at Current Levels Law Society of Alberta Intervenes in Beaver Lake Cree Nation Case Red Flags Which May Indicate Fraud Positive Feedback on Trust Safety Program Received Counsel Positions Serve the Public Interest and Protect Principles of Justice Calgary Legal Guidance To Celebrate 40th Anniversary Meet the New Executive Director: Marian De Souza takes the lead at the Alberta Lawyers’ Assistance Society Assist Offers Support to the Legal Profession FEATUREs 09 10 10 11 11 12 Fall Back to Pro Bono! New Law Dean Shares Vision for University of Calgary Program Real Estate Practitioners: Completing a Report Form for a Protocol Claim Law Society’s Involvement Spurs Legal Assistance to Slave Lake Practice Review Committee Assists Members, Ensures High Standards and Protection of Public Interest Calgary Lawyers Honoured for Fifty Years of Service PRACTICE 13 Ethically Speaking: Alberta’s New Code of Conduct - Public Statements 14A Neutral Corner: A Critical Illness Checklist Key to Minimizing any Practice Disruption 14Calgary Family Lawyer Inducted into Alberta Order of Excellence 15 Developing a Proactive Approach to Continuing Competence 16 Learning Modules on Code One of Many CPD Plan Opportunities 16 Managing Risk: Credentialing Process Ensures Good Character 17 Law Society Honours Lawyers with 30 Years of Service REGULATORY 18Summary of Disciplinary Matters 18 Congratulations on Judicial Appointment to Provincial Court From the President: Managing Risk in the Public Interest By Douglas R. Mah, QC, President, Law Society of Alberta We live in a world that is fraught with risk. The key to preserving life and happiness is taking reasonable and prudent steps to manage the risk appropriately. Driving in the city or on the highway can be hazardous to your health. To minimize risk, you make sure your tires are adequately inflated and your vehicle properly maintained, you observe the rules of the road and you are wary of those who don’t follow the rules. You avoid distracted driving. Each of us wants to invest our savings to the best advantage. In order to minimize investment risk, you establish objectives for yourself, define your tolerance for risk and employ strategies that are consistent with those objectives and risk levels. You may seek professional advice in that regard. You’d probably agree with me that blowing your life savings in Las Vegas is not an effective investment strategy and likely to lead to unhappiness. Managing risk in the public interest lies at the core of the Law Society’s regulatory mandate. The Law Society’s task is to keep the re- lationship between the legal profession and the public healthy and happy in Alberta. The Law Society does so by managing the risk in that relationship. The legal profession prospers when the public has trust and confidence in lawyers as professionals and derives value from the legal services provided. To ensure professionalism and value, the Law Society prescribes standards that all lawyers must meet in the areas of admission, competence, ethics, service and continuing professional development, and in the case of lawyers in private practice, trust safety. These standards are established by the Benchers, the group of 20 elected lawyers and four appointed public representatives who are charged under the Legal Profession Act with the responsibility of regulating and governing the profession. While most lawyers meet or exceed those standards, those who do not will encounter one or more of the Law Society’s regulatory processes. In many cases, remediation of the lawyer is possible through programs such as Practice Review, Mandatory Conduct Advisory and As- sist. In the worst case, the Benchers may have no alternative but to interim suspend or even disbar a lawyer as the only effective means of protecting the public. Moreover, there are insurance and assurance programs in place to further protect the public from the risk of lawyer error and defalcation. These programs are funded by member contributions as determined through an actuarial assessment of risk. As individual lawyers, we can each do our part to preserve our profession’s relationship with the public by managing risk in our practices. This is done by having regard to the standards, paying attention to our work and practicing safely. This issue of Advisory is devoted to the theme of managing risk in the public interest. I hope it provides you with insight as to how the Law Society interacts with you for this important purpose. As usual, I welcome questions or comments from Alberta lawyers on this or any Law Society related topic. I can be contacted at 780-498-8665 or [email protected]. v Alberta Law Foundation Increases in Funding Provides Stability to Legal Aid The Alberta Law Foundation Board of Directors recently approved a change in the Foundation’s annual contribution to Legal Aid Alberta for the next three years. Under current legislation, Legal Aid is entitled to receive an annual amount equal to 25 per cent of the revenue received by the Foundation from interest earned on lawyers’ general trust accounts in the preceding year. At current historically low interest rates, this would amount to about $2 million a year, but is still 1 expected to leave Legal Aid with a cumulative deficit of almost $10 million by the end of its 2014 fiscal year. This recent decision will see the Foundation contributing the greater of $5.5 million and the 25 per cent statutory requirement in each of 2011, 2012 and 2013. Based on current forecasts, this represents an increase in Foundation funding of $3 to $3.5 million each year, or about $10 million over three years. The addi- the advisory • volume 9, issue 3 • DECEMBER 2011 tional support will provide greater stability and predictability to the Legal Aid Alberta revenue stream and is expected to enable Legal Aid Alberta to better meet the legal service needs of low income individuals all across Alberta. The Alberta Law Foundation is an independent foundation established under the Legal Profession Act that receives the interest paid by financial institutions on lawyers’ general trust accounts. v Executive Director’s Report: Three Dimensions of Risk Being Strategically Managed By Don Thompson, QC, Executive Director, Law Society of Alberta We talk a lot about risk and managing risk at the Law Society. Some readers may be wondering how risk management fits with our core function as a regulator of the legal profession. At the Law Society, we define risk management as “managing the inherent risk of putting any professional lawyer in practice.” What does that mean and how do we do this? What “managing risks” means is that, in addition to responding to complaints and through discipline, we are taking proactive and preventative approaches. We are being proactive in identifying lawyers at risk or demonstrating risky behaviors, and working to remediate those risks. We are being preventative in setting up processes and compliance requirements to reduce the risk of harm to the public. We do this by beginning to manage risks from the time law students apply to article and enter the practice of law. In addition to the traditional work of responding to unethical conduct through discipline, we manage three dimensions of risk: 1. New Lawyers. Operating a Credentialing process in which we carefully screen law student applicants and principals. Weak new lawyers or weak principals often start on a risky foundation. The outcome of managing this dimension is to ensure good character and entry level competence. 2. Lawyers at Risk. Operating a Practice Review process in which we recommend that lawyers at risk enter practice review before they find themselves in conduct proceedings. The outcome of managing this dimension is ensuring competence. 3. Trust Property. Implementing a new Trust Safety Program which reduces the risk to trust funds held by lawyers on behalf of their clients. This program requires adequate sys- tems and procedures to manage the risks to lawyers and the public from fraudulent schemes and scams. The cooperation and support of the profession in the implementation of the Trust Safety program as well as Credentialing and Practice Review demonstrates that these programs are consistent with the values of the profession. . These three areas are tied into our Strategic Plan goals of building public confidence, and enabling the Law Society to lead the rest of the country in being a model regulator. This work is part of our regulatory toolbox. As we gain experience in the risk management approach, we may well find other areas of risk which we need to identify, understand and manage. But we think that with these three approaches, we are well along our responsibility of protecting the public. v “No-Cash” and “Know-your-Client” Rules are Key in Fighting Money Laundering A September 27, 2011 decision by the British Columbia Supreme Court of Canada states that the Rules of Canada’s law societies to fight money laundering are effective. The Federation of Law Societies of Canada recently launched several initiatives to combat the threat of money laundering and terrorist financing, while also maintaining the public interest in a strong and independent legal profession. New client identification and verification rules along with “no-cash” rules are in place at the Law Society of Alberta. In its judgment, the Court said the application of the federal Proceeds of Crime (Money Laundering) and Terrorist Financing Act and related regulations for the legal profession violate Section 7 of the Canadian Charter of Rights and Freedoms, and is therefore unconstitutional. The Federation argued that federal legislation is unnecessary because Canada’s law societies have already implemented rules requiring lawyers to identify their clients, and to not accept large amounts of cash from clients except in certain circumstances. The Law Societies’ “no cash” rules restrict lawyers from receiving cash in amounts over $7,500. The Federation developed a “no cash” model rule, in recognition of the importance of anti-money laundering initiatives. Lawyers are also bound by strict “know-your-client” rules to ensure they are providing advice only to bona fide clients whose identity can be reliably ascertained. Law Societies recognize that the legal profession must not be used to facilitate money laundering activities. Canada’s law societies promote these two objectives by adopting rules which protect the public and put clients first, while respecting basic constitutional values. For more information on the Law Society’s client identification and verification and “no cash” rules, visit: http://www.lawsociety. ab.ca/lawyers/client_id.aspx More information about the BC Supreme Court decision is available from the Federation at www.flsc.ca v the advisory • volume 9, issue 3 • DECEMBER 2011 2 Statutory Amendments Sought to Streamline Discipline Process By James Eamon, QC and Kevin Feth, QC, Benchers and Co-Chairs, Conduct Process Task Force, Law Society of Alberta Amendments to the Legal Profession Act would enable the Benchers to implement more streamlined complaints and discipline procedures through rule making. The Law Society of Alberta, through the Conduct Process Task Force, has actively sought to assess, enhance and improve its conduct (complaints and discipline) process. In its thorough review, the Task Force found that overall there is an appropriate level of transparency and publicity, but improvements are possible in timeliness and efficiency without sacrificing fairness. The Task Force concluded that the Law Society should streamline its processes and implement alternative measures to resolve conduct complaints and address problems affecting a lawyer’s practice or performance in cases where the public interest would be better served than by streaming the matter to a complaint hearing, all without compromising the fairness owed to participants. We have developed several recommendations for proposed statutory amendments which would be needed to fully realize our objectives and presented them to Government. Bill 22, the Justice and Court Statutes Amendment Act, 2011, if passed, would make several amendments to the conduct and discipline process under the Legal Profession Act. The recommendations of the Task Force were based on ensuring that the Law Society’s conduct process remains fair to the lawyer and complainant and is, transparent, timely and properly serves the public interest in the ethical conduct of all lawyers. Benchers will have the opportunity to debate rules implementing the recommendations. The recommendations, in summary are: 1. Empower the Benchers to make rules regarding alternative measures, such as mediation or referral to a treatment program. 2.Authority to make rules for an enhanced practice review process, including direct referral prior to a matter being brought to a Conduct Panel. 3.A settlement power, to be overseen by a single Bencher, and other possibilities for single-person hearing committees, again to be prescribed by rules. 4.Related to #3 above, an expedited process for guilty pleas and sanctions. 5.Permitting the Benchers to appoint nonBenchers to hearing committees. 6.Repealing the direct appeal on reprimand cases to the Court of Appeal, and interposing an appeal to the Benchers. 7.Permitting the Law Society to appeal to the Benchers and the Court of Appeal in appropriate circumstances. Many of the recommendations are currently reflected in Bill 22. Currently, Hearing Committees which consider whether a lawyer’s conduct is deserving of sanction may only consist of Benchers, or a Law Society President or former Bencher who was President or elected at least twice as a Bencher within the past 10 years. Bill 22, if passed in the current form, will authorize the Chair of the Conduct Committee to appoint “three or more persons, at least one of whom must be a Bencher or former Bencher” as a Hearing Committee. Where a lawyer tenders an admission of guilt to the Conduct Committee which is accepted, the chair may also appoint a single Bencher Hearing Committee. On November 24, 2011, the Benchers resolved to adopt the recommendations of the Task Force. These included that non-Bencher adjudicators will be appointed to hearing committees when, through conflicts or scheduling difficulties the requisite number of current Benchers cannot be found, and the hearing delayed as a result; that former Benchers only will be considered for such appointment; and, that a single Bencher will only be appointed as a Hearing Committee where the lawyer and Law Society agree to make a joint submission on sanction. We expect the Benchers will make rules reflecting these principles. Finally, included in the amendment package, but unrelated to the conduct process, the amendments will permit conditions on membership as necessary to permit reciprocal mobility between Alberta and Quebec. v Client Identification and Verification Rules Minimize Risk Client identification and verification rules are based on a model rule which was developed as part of a national initiative to fight fraud and money laundering. Identification requirements apply whenever a lawyer is retained to provide legal ser- 3 vices of any nature to a client. The lawyer must obtain basic identification information about individual or organizational clients in every retainer. In the verification process, information gathering goes beyond obtaining basic iden- the advisory • volume 9, issue 3 • DECEMBER 2011 tification, and requires that the lawyer make reasonable efforts to obtain and retain copies of information which may be used to confirm that the client is who or what they say they are. For more details, visit www.lawsociety. ab.ca v NEWS Alternative Measures Recommended for Conduct Processes By Kevin Feth, QC, Bencher and Chair, Conduct Process Task Force #1: Alternative Measures, Law Society of Alberta In February 2011, the Conduct Process Task Force reported to the Benchers its conclusion that not all conduct unbecoming a member of the Law Society should be addressed through the formal disciplinary process. The Task Force recommended more robust alternative measures to divert members from the statutory conduct process where diversion would serve the public interest. As well, it recommended that under some circumstances, the Executive Director should be empowered to make the diversion to alternative measures. A new Task Force – Conduct Process Task Force #1: Alternative Measures – was assigned to review and recommend alternatives to the formal Hearing Committee process found in Part 3 of the Legal Profession Act. Specifically, the new Task Force was invited to develop principles describing the situations for which alternative measures are appropriate, and the kinds of measures that would match those situations. Public Interest Served by Redress and Remediation In many circumstances, the public interest is best served by a process which is faster and less adversarial, and which focuses on redress and remediation rather than punishment. Since complainants are not technically parties at a disciplinary hearing, alternative measures provide complainants with more direct input into the resolution of complaints. The original Task Force also found that the underlying causes of misconduct frequently involve circumstances that are receptive to remediation. The personal circumstances of a lawyer at risk (e.g. one who suffers from addiction, disability, emotional distress or incompetence) might be better addressed through a process emphasizing self-disclosure and rehabilitation rather than sanction. While sanctions can advance an agenda of specific and general deterrence, they do not necessarily provide the optimal tool for managing and correcting human frailty, noted the original Task Force in its report to the Benchers. A regulatory system that is fair, transparent and timely, and which acts in the public interest, must also examine mechanisms that assist the respondent lawyer in avoiding the repetition of mistakes, while respecting human dignity. Alternative Measures Should be Readily Available Earlier in Process The consensus within the new Task Force is that alternative measures should be more readily available earlier in the conduct process (i.e. before a complaint advances to the Conduct Committee). Access to the array of measures should be less complicated. The new Task Force is assessing the circumstances under which a referral to alternative measures should be explored, the screening criteria to be considered by a decision-maker in referring a member, new models of alternative measures, and the optimal process design. The discussions to date suggest that the alternative measures and process design being contemplated will not require any additional legislative change beyond that already proposed by the Law Society. v Business Plan and Budget Keeps Fees at Current Levels By Kevin Feth, QC, Bencher and Chair, Finance Committee, Law Society of Alberta Practice fees and the Assurance Fund levy for the 2012 fiscal year will remain at current levels as determined by the Benchers in approving the 2012 Business Plan and Budget at their Fall business meeting. The Practice Fee will remain at $1700, while the Assurance Fund Levy will stay at $570. The development of the 2012 Business Plan and Budget addressed these premises: 1.The Law Society needs to be adequately funded to properly carry out the day-to-day obligations of the Law Society, including its core regulatory obligations and the multiyear policy strategies and initiatives endorsed by the Benchers to serve the public interest. 2. The Law Society needs to ensure that business planning and budgeting reflect responsible financial stewardship. Much of the Finance Committee’s work focused on the General Fund budget and the Assurance Fund budget. General Fund Budget Covers Operating Costs The General Fund covers the general operating costs of the regulatory, governance, policy and access to justice initiatives of the Law Society. Approximately 73 per cent of the Law Society’s budgeted resources are allocated to its regulatory functions, 15 per cent to governance, seven per cent to policy and five percent to Access to Justice. The vast majority of the Law Society’s operating expenditures are dedicated to the performance of its core statutory mandate. Last year, the Practice Fee was increased from $1475 to $1700, restoring the accumulated surplus in the General Fund. Assurance Fund Budget The Assurance Fund Budget covers a significant portion of the Trust Safety program, custodianships and claims against the Assurance Fund. v the advisory • volume 9, issue 3 • DECEMBER 2011 4 Law Society of Alberta Intervenes in Beaver Lake Cree Nation Case The Law Society of Alberta recently intervened in the Beaver Lake Cree Nation action and application to uphold the Legal Profession Act which ensures that lawyers practising in Alberta be competent and proficient. Beaver Lake Cree Nation applied for a right of audience for six British barristers. The Law Society of Alberta intervened in this application to ask the Court to uphold the Legal Profession Act which permits only active members of the Society to act as barristers in Alberta courts. Background The Beaver Lake Cree Nation and others have sued the Province of Alberta and the Attorney General of Canada to enforce their treaty rights to hunt, trap and fish. The Nation is represented by Woodward and Company, a British Columbia law firm, some of whose lawyers are called in Alberta and others of whom appear in Alberta under the Mobility Agreement. The plaintiffs sought to accept an offer by six British barristers to represent them pro bono in this action. The barristers are not members of the Law Society or any reciprocating law society (i.e. any Law Society who is part of Mobility Agreements in Canada). Initially, the Nation sought research and writing assistance from the barristers but subsequently asked Justice Yamauchi, the case management judge, to allow the barristers to appear as advocates, examine witnesses and make submissions on the law and facts. Intervention The Law Society intervened in the Nation’s application by consent of all parties. The Law Society took no issue with the barristers’ ability to provide research and wiring assistance to Woodward and Company as outlined in Chapter 2, Rule 4 of the Code of Conduct. However, the Law Society pointed out that Sections 102 and 106 of the Legal Profession Act prevent the barristers from appearing as advocates, examining witnesses and making submissions on the law and facts. These two sections of the Act prohibit the proposed participation of the barristers beyond the supporting role agreed upon by the Law Society and the defendants. Justice Yamauchi heard the Nation’s application on May 27, 2011, in chambers in Edmonton. Many Nations members were in court to witness the application. The Law Society observed that Justice Yamauchi was mindful of their presence and sought diligently to find a way to grant the Nation’s application. Justice Yamauchi’s Decision Sections 102 and 106 of the Legal Profession Act prohibit the proposed participation of the barristers beyond the supporting role conceded by the Law Society and the defendants. Justice Yamauchi found Rule 2.23 of the Alberta Rules of Court does not permit this participation. He declined to rule whether this new rule is available only to self-represented litigants. Finally, Justice Yamauchi declined to exercise the court’s inherent jurisdiction and therefore dismissed the Nation’s application. Justice Yamauchi concluded the Alberta Legislature enacted Section 106 of the Legal Profession Act to ensure lawyers practising in Alberta are competent, proficient, adequately insured and bound by the Code of Professional Conduct. As there was no evidence before him that the British barristers were insured or bound by the Alberta Code, the public would not be protected by granting them a right of audience. The Nation’s appeal of Justice Yamauchi’s decision will be heard by the Court of Appeal on January 9, 2011 in Edmonton. v Red Flags Which May Indicate Fraud Fraud is a real and growing problem for all lawyers, law firms and their staff. The Law Society strives to provide information about fraudulent schemes targeting Alberta lawyers, and share tips to help lawyers prevent frauds and losses from occurring. It is important to become familiar with the indicators listed below and to know the Law Society’s client identification and verification rules. If you are suspicious the matter you are handling may be fraudulent, please contact the Law Society. You may be dealing with fraud if; • An email solicitation is received for legal services that allege a referral from an out of province or out of country lawyer/law firm. • A client ignores client identity or phone number requests, or when subsequent correspondence to the request is sent and there is no acknowledgement that there was a request. 5 • Clients offer to pay higher than normal fees. This is rarely seen now as “suspected fraudsters” are tending to ask targeted legal practitioners to enclose a retention agreement and particulars in return correspondence. • An email solicitation is received on behalf of a corporation that is not referenced in the sender’s email address (Gmail, Yahoo, AOL, MSN would be considered red flags). • Debtors want to settle the debt in a quicker than usual manner sometimes before the practitioner has even taken any action. • A settlement cheque is received that was drawn on a corporate account that is clearly outside the address parameters of all correspondence. For example a Calgary lawyer in contact with client from Japan dealing with a Calgary debtor, receives a settlement cheque from XYZ company located in California. the advisory • volume 9, issue 3 • DECEMBER 2011 • An unannounced client arrives in your office and satisfies all new client criteria. They provide a business cheque for deposit to a trust account. The service requested is to pay invoices on behalf of the new client’s business. This usually happens near closing at the end of the business week or the beginning of a holiday period. Invoices arrive before the cheque clears banking process and disbursements are made from the trust account. • There is a sense of urgency to the transaction. The client’s business is small and cash flow is strained with the current economy being to blame. Debt is settled immediately and the client requests immediate disbursement (less legal fees) to his/her off shore business account. The debt settlement cheque is returned as fraudulent and the trust account is short. continued on page 6… NEWS Positive Feedback on Trust Safety Program Received By Steve Raby, QC, President-Elect and Chair, Trust Safety Committee, Law Society of Alberta Feedback received to date on the Trust Safety program has been positive and has been used to make changes to the application process and to the forms. To date, the Law Society has received over 1,900 Applications to Operate/Register a Law Firm from law firms in Alberta, which also includes the exemptions from operating a trust account. As most law firms have a December year-end, the Law Society is still expecting to receive an additional 350 forms by the end of the year. It is expected that by the first quarter of 2012, a total of approximately 2,300 applications will be processed and approved. This new program requires that all law firms, new and existing, must complete an application form to designate a responsible lawyer in the firm as well as apply for a trust account. Each designated responsible lawyer is required to take an online course. The Law Society has only one appeal which will be heard in the near future. This is an appeal of a decision denying an application for Responsible Lawyer designation. New trust accounting rules, approved by the Benchers, build on best practices that most law firms in Alberta already have in place. v Counsel Positions Serve the Public Interest and Protect Principles of Justice Lawyers seeking to make a difference are encouraged to explore two Counsel positions which offer law practitioners an opportunity to serve the public interest and protect the fundamental principles of justice. The Law Society is seeking a Senior Counsel for either its Calgary or Edmonton office, and a Counsel for its Edmonton office. The Senior Counsel position is responsible for all legal services required by the Law Society, Red Flags Which May Indicate Fraud, continued from page 5… • There are inexplicable irregularities in the accompanying documentation. This is generally a common debt collection “scam”. Page one of the documentation will indicate the debtor to be a certain person, yet the loan agreement documentation has a totally different name appearing as the debtor. The amount of the debt or the maturity date of the loan could also have changed. • Any deviation from normal protocol … (if it sounds too good to be true, it usually is.) v and participates as a member of the Executive Leadership Team which provides management and strategic expertise to the operation of the Law Society. This leadership position reports directly to the Executive Director/CEO. It leads a team of four lawyers and supporting staff, and retains and supervises external counsel, to provide effective and efficient service. As well, the Law Society seeks an experienced lawyer to join its outstanding counsel team in Edmonton. To read the complete job descriptions please visit www.lawsociety.ab.ca. The Law Society values diversity in its workforce and equal access to opportunity. All inquiries and applications will be handled with the highest level of confidentiality. This is an exclusive search. For more information or to apply, contact Sameera Sereda at 403-4441763. v Calgary Legal Guidance To Celebrate 40th Anniversary On Thursday, February 23, 2012, Calgary Legal Guidance will be celebrate 40 years of service with a fundraising Anniversary Dinner at Hotel Arts in Calgary. Providing free legal advice and service to low income Calgarians who do not qualify for Legal Aid, Calgary Legal Guidance staff and volunteers respond to approximately 30,000 inquiries each year. It operates free evening legal clinics in downtown Calgary as well as at nine outreach/satellite clinics. Funds raised at the Anniversary Dinner will support both existing and new programs and services. Current programs include Dial-ALaw, Family Law Duty Counsel, Social Benefits Advocacy and Homeless Outreach. Two new programs are in development - Elder Law and Immigration/Refugee Legal Services. The reception begins at 6:00 p.m. followed by dinner with the event program beginning at 7:00 pm. Individual tickets are $150 and tables of eight are available for $1,200. Tickets to the fundraising dinner can be ordered at www.clg.ab.ca v the advisory • volume 9, issue 3 • DECEMBER 2011 6 Meet the New Executive Director: Marian De Souza takes the lead at the Alberta Lawyers’ Assistance Society By Derek Sankey Marian De Souza views her role as the Executive Director at Assist as the next step in a career that has always involved working closely with lawyers from many different backgrounds. Assist is a charitable society that helps lawyers, law students and their families with personal problems. “It just seems like a natural progression to work with lawyers on this level,” says Ms. De Souza. Challenges to overcome Assist works to reduce the stigma associated with having and addressing personal issues. The culture of the legal profession may add to the stigma, admits Ms. De Souza. The need to maintain a professional image of competence, while bearing significant responsibilities as a lawyer, can make it difficult to seek help for personal issues. “A big part of our mandate is to increase awareRole similar to running a business ness about personal issues and that has been a focus in Ms. De Souza sees aspects of her role as similar to runmy first year,” she says. ning any business. “We address operational, infrastrucWhen asked about the best-kept secret of the ture, IT, marketing and governance considerations and organization, she quickly responds that it’s “the Board Marian De Souza compete for resources, like any company.” More imporof Directors and every volunteer.” These individuals are tantly though, she describes what is unique about Assist. devoted to helping their peers and do so without fanShe says, “Assist provides an opportunity to connect with lawyers on a pro- fare. The board recognizes there is more that Assist can do. Their vision found level.” includes increasing awareness of programs and services, and establishing Assist was founded on a tradition of compassionate and caring law- a stronger network of peer support volunteers, all with a view to the yers in Alberta. It owes its existence to the energy and determination of organization’s long-term vision of prevention. “That is, preventing stress recovering alcoholics who demonstrated the passion and compassion to in life and law from becoming distress; preventing distress from turning establish a network of lawyers to help other recovering lawyers. into crisis; and preventing crisis from becoming a terminal or long-term Today, Assist is a comprehensive program offering professional debilitation,” she says. counseling services and peer support for a range of personal issues, including stress, anxiety, work-related issues, relationship issues, family Assist reaches new milestones problems as well as alcohol, drug and other addictions. Ms. De Souza is excited about the milestone that Assist reached when it launched a structured Peer Support program, which offers training to lawyer volunteers who wish to support and encourage peers experiencing difficulties. This program matches a lawyer who has an understanding of the issue at hand with a lawyer seeking help. She reports that the program has seen immediate uptake and results are positive. It is also about honouring lawyers who volunteer their time to help their peers. “It’s humbling to see lawyers come forward and ask for help, but I’m equally humbled when lawyers offer their help,” says Ms. De Souza. She believes that her work in private practice, which included famErosion of the legal profession’s monopoly - should this be bad ily law, has helped prepare her to handle the calls she receives. She says news? that working closely with the Canadian Bar Association has enabled her to better understand the fundamental needs of lawyers. She will assume The Law Society’s plenary will explore what the monopoly is in the role of CBA Alberta Branch President in 2013. today’s world, who is making inroads, and whether such inroads can be justified as an access to justice solution. Save the Date for the Law Society’s Plenary Session at the 2012 Alberta Law Conference Find out what the Law Society’s recent surveys of the public and the profession tell us about these issues, and discover 10 things lawyers can do to help manage the erosion in this challenging environment. The Law Society’s plenary session at the Alberta Law Conference will be held on Thursday, January 26, 2012 at the Westin Hotel in Calgary, Alberta. Save the date in your calendars. v 7 the advisory • volume 9, issue 3 • DECEMBER 2011 Organization of lawyers helping lawyers Prior to joining Assist, Ms. De Souza was director of a commercial division in Western Canada, where she identified a need for networking in industry. As founding president of Commercial Real Estate Women (CREW), she connected Calgary to major global markets. Ms. De Souza insightfully explains that we strengthen the bar as a whole by addressing the needs of the individual. To her, peer support represents what Assist is all about – an organization of lawyers helping lawyers. Ms. De Souza will no doubt draw upon her experience as she builds on the credibility of Assist and grows a strong network of peer volunteers to help carry out the vision of the organization. v NEWS Assist Offers Support to the Legal Profession Lawyers Helping Lawyers: Assist provides peer support for Alberta lawyers to address personal and professional issues in a safe and confidential environment. The Alberta Lawyers’ Assistance Society (Assist) offers lawyers and articling students a chance to receive and offer support through a Peer Support program. What is the Peer Support program? • Peer Support occurs when someone shares their knowledge and experience, whether practical, emotional or social, to help another person. • Peer Support is a voluntary service offered through Assist that can be used on its own or in conjunction with professional counselling services. • Peer Support is confidential, within transparent legal & ethical boundaries, in all situations. • All interactions are discreet, confidential, and respectful. What can I expect as a participant? Letter from the Chief Justice of the Court of Queen’s Bench October 7, 2011 Dear Members of the Bar, The Alberta Lawyers Assistance Society (Assist) is an independent, charitable society that helps Alberta lawyers, law students and their immediate families with personal issues. As Chief Justice of the Court of Queen’s Bench of Alberta, I believe it is important to support Assist and the work it does for our legal community. There is a program for judges with a similar aim. The role of lawyers and judges alike is one that is marked by high expectations. Making good decisions sometimes involves taking positions that may not be popular. Positions taken and represented are often subject to the scrutiny of peers and the public. This, among other things, leads members of the profession to experience unique pressures. The need to maintain a professional image of competence, while meeting the significant responsibility as lawyers and judges make it difficult to ask for help. There is no shame in seeking the support of a professional or a peer, when needed. Assist has a history of lawyers helping lawyers. In addition to professional counselling services, Assist has embarked on a formalized peer support program. The program matches lawyers encountering struggles with a lawyer who has an understanding of the issue and is willing to offer encouragement and hope. This is a significant initiative towards prevention. I encourage you to avail yourself of these confidential services and for you to support a colleague or family member, if help is needed. On the other hand, you may want to participate as a peer support volunteer, committee or board member and enjoy the fulfillment this unique opportunity affords. Your involvement in Assist will help strengthen the profession and the legal community. Yours truly, Neil C. Wittmann • After contacting Assist, you will be quickly matched with a Peer Support volunteer who has shared a similar experience or who can relate to you. • Your Peer Support match will be available to talk, share resources, and attend support meetings with you. • You can shape the Peer Support relationship based on your needs, while maintaining respect for personal boundaries (there is no minimum or maximum amount of interactions). • A relationship of trust and confidentiality with someone who can relate to your experiences. What can I expect as a volunteer? • An opportunity to help lawyers who are in need of emotional, personal, or careerrelated support. • Training outlining your responsibilities and developing skills as a Peer Support Volunteer. • A chance to offer support, encouragement, and referral to appropriate resources. • The ability to accept or decline peer support matches depending on your comfort level and previous experiences. • A network of support through Assist’s Peer Support program and Professional psychological services. How do I get involved? Participant: Call Carolyn McCartney, Peer Support Program Coordinator at 403-5375508 or toll free, 1-877-737-5508. Carolyn is willing to listen and will arrange a Peer Support match. Volunteer: Visit our website for an online application at www.albertalawyersassist.ca or call Carolyn McCartney, Program Coordinator at 403-537-5508 or toll free, 1-877737-5508. v the advisory • volume 9, issue 3 • DECEMBER 2011 8 Fall Back to Pro Bono! By Dale Spackman, QC, Bencher and Director, Pro Bono Law Alberta Pro Bono Law Alberta was established as the legacy project of the Law Society of Alberta during its centenary celebrations in 2007. Its vision is: “Creating and promoting pro bono opportunities for Alberta lawyers.” Its mission is ”to improve access to justice by increasing the scope and availability of pro bono legal services to Albertans of limited means. Pro bono legal services are intended to compliment, not to replace, a properly funded legal aid system”. Pro Bono Law Alberta’s fall season began with an exciting number of events and projects including a new resource bank and a pilot project to provide small claims duty counsel. New Resource Bank to Promote Sharing of Knowledge A new resource bank created by Pro Bono Law Alberta will promote sharing of information, resources and knowledge between pro bono organizations across the province. This summer, it updated its legal resource manuals and distributed the updated information to all pro bono clinics in Alberta. In addition, the new online resource bank was created at www.pbla.ca/resourcebank. It will become a valuable resource for the clinics. It will include many of the resources found in the resource manuals, in addition to links to relevant websites, court forms, automatically updated legislation and other resources available only online. The resource bank has the ability to be updated in real-time without the cost and labour involved in preparing manual updates. The online resource bank will not be a public site, but will be available to volunteer lawyers, members of legal clinics, articling students and law students. In addition to being able to access the resources already posted on the online resource bank, user members will be able to host resources online for others to access. To date, over 40 people have joined this network. Be connected to the pro bono legal community! Join the Online Resource Bank. 9 Small Claims Duty Counsel Now a Pilot Project The small claims duty counsel project was launched as a pilot at the Calgary Courts Centre on October 4, 2011. The program’s goal is to provide legal assistance to low income Albertans engaged in proceedings before the Small Claims Court who would benefit from advice from legal counsel. Pro Bono Law Alberta has been working with Pro Bono Students Canada on this project. The following law firms have agreed to provide volunteer lawyers for the pilot phase of this project: McCarthy Tétrault LLP, Borden Ladner Gervais LLP, Fraser Milner Casgrain LLP and Gowlings LLP. The Small Claims Duty Counsel clinic will operate every Tuesday and Friday and will be ‘staffed’ by one lawyer and one student enrolled in the University of Calgary’s Faculty of Law. Lawyers who are volunteering with the project will provide summary legal advice and services, which may include attending court, to self-represented individuals who are engaged or are considering in engaging in civil litigation in Small Claims Court in Calgary. There are no financial eligibility requirements for clients of the project. It is designed to improve access to justice for Albertans and provide lawyers and law students with meaningful and rewarding volunteer opportunities. Legal Grounds Advice Clinic The first ever Legal Grounds Advice Clinic took place on October 26, 2011 at the Calgary Public Library. It was held in conjunction with a Legal Resources Fair and noon hour information session on the justice system in Alberta as part of “Law Connect”, an annual event hosted by Calgary Public Library. These three events provided a ‘one stop legal shop’ for Calgarians to access legal information from community agencies and free, confidential advice from volunteer lawyers. The clinic was a one-day joint initiative between Pro Bono Law Alberta, Calgary Legal the advisory • volume 9, issue 3 • DECEMBER 2011 Guidance, the Calgary Public Library and Macleod Dixon LLP. Its goal was to provide free legal advice and information to Calgarians in a friendly, approachable environment over a cup of coffee. Individuals could pre-book their appointments and a limited number of walk in appointments were available on a first-come, first-served basis. The response was overwhelming with 103 people receiving legal advice provided by a group of volunteer lawyers from Macleod Dixon. During the Legal Advice Clinic, Calgary Legal Guidance offered two other services for the public. An identification clinic and a documents assistance booth were set up to provide assistance to individuals who need help with the completion of court forms and other documents. “Alberta and the Justice System” was a noon-hour question and answer session hosted by Canadian Bar Association Alberta which allowed participants to learn about the justice system from a judge, prosecutor and defense lawyer. In addition to Legal Grounds Advice Clinic and noon-hour presentation, the Legal Resources Fair, at which Pro Bono Law Alberta was an exhibitor, provided Calgarians with the opportunity to learn about the legal services available in our community. Law Connect and the multitude of legal services provided was an opportunity for hundreds of Calgarians to access legal information and advice. Mr. Rob Rakochey, Partner at Macleod Dixon LLP, summed up the success of the Legal Grounds Advice Clinic in this way: “What an awesome day we had yesterday! I want to thank everyone who participated in this inaugural event - our lawyers, students, staff, the PBLA team, CLG people - everyone. I have had nothing but compliments, and thanks from everyone involved. I was very proud of us all, and I know we made a difference in the lives of all of the people that we assisted yesterday.” continued on page 10… feature New Law Dean Shares Vision for University of Calgary Program By Derek Sankey When Dr. Ian Holloway decided to take on his new Skills. Excellence.” In it, the faculty set itself two broad role as the Dean of Law at the University of Calgary, his goals: to enhance its international eminence in the area vision was to help the Canadian legal profession become of energy, environment and natural resource law, and more “outward-looking” than it is used to being. to develop a lawyering skills program that becomes the After serving as the associate dean at the Austrabenchmark for other Canadian law schools. “I view my lian National University and a visiting professor of law job description as being to put flesh on those bones,” at the National University of Singapore, Holloway spent Holloway says. “I want to become as immersed as I can more than a decade as the dean of law at the University be in the life of the community.” of Western Ontario. He brings a global perspective that He seeks to bridge the gap between the academy should help broaden the scope of discussion around a and the bar. It is the rule of law that makes Canada one multitude of legal issues. of the most desirable countries in the world in which to “Australian lawyers in particular have been able to live, yet the rule of law can’t sustain itself if it is imposed secure a place in the global market for legal services,” Ian Holloway from above, he says. “It can only survive if there is buysays Holloway. “I see no reason why Canadian lawyers in from ordinary people. That’s where access to justice can’t – and shouldn’t – be able to do the same.” He comes in. If the rule of law is not ‘real’ to regular Canadians, then we’re wants to see the legal community embrace a culture of innovation and finished,” says Holloway. professional entrepreneurship and views his role as playing a part in helpDiversity is another area where progress can be made by working ing to shape the professional culture of lawyers’ futures. with First Nations communities, for example, to get more Aboriginal peoHolloway’s philosophy about his role at the U of C Faculty of Law ple going to law school. A lack of practical access to legal education affects mirrors what Gandhi once wrote – that we should live as if every day many different segments of Canadian society, but in his view it’s not so might be our last, but that we should learn as if we will live forever. “If much a consequence of tuition levels as it is of attitudes that begin to take we look at the best lawyers who we all look up to as the exemplars of our shape at a young age when horizons begin to shorten. craft at its finest, we’d see that what links them all … is a deeply-rooted With respect to what he brings to the board table with his involvesense of curiousity,” he says. “To put it another way, they are all people ment with the Benchers at the Law Society of Alberta over the next few who never stopped trying to become better lawyers.” years, Holloway’s time over several years spent in private legal practice Holloway earned his first law degree in 1985 from Dalhousie, his prior to going to graduate school means he continues to see himself as a master’s degree from the University of California at Berkley and his PhD lawyer first and foremost. from the Australian National University in 1999. He also completed the “To the extent that I can use that dual identity – lawyer and acaAdvanced Executive Program at the Kellogg School of Management at demic – to contribute to discussions, I hope to do so,” he says. “I think that Northwestern University and the Leadership 21 Program at the John. F. living and working outside of Canada for a decade or so has helped make Kennedy School of Government at Harvard University. Last year, the U of C adopted a new strategic plan entitled: “Energy. me a much better Canadian lawyer.” v Fall back to Pro Bono, continued from page 9… Volunteer Lawyer Services Update The Volunteer Lawyer Services (VLS) program expansion continues with the announcement of a new volunteer lawyer recruitment program called “Just Take 2”. The Just Take 2 campaign encourages current volunteer lawyers through an incentive program, to refer a colleague to Volunteer Lawyer Services and double the impact of this service to low income Albertans. The program encourages all Alberta lawyers to consider joining. As of October, there are 135 volunteer lawyers on the roster, 41 of whom have joined in 2011. To sign up, please call 403-541-4803 or email [email protected] Real Estate Practitioners: Completing a Report Form for a Protocol Claim By Lisa Sabo, Director, Insurance, ALIA The Alberta Lawyers Insurance Association requests that real estate practitioners complete a claim report for a protocol claim. The ALIA claim form is the same form for all claims. We ask that lawyers fill in the fields so that ALIA can track data and trends over the course of the ALIA program. The data be- ing tracked provides very useful information for the operation of ALIA. We do appreciate that filling out this information takes time away from a lawyer’s busy practice but we do need to gather the information necessary to properly process this matter. v the advisory • volume 9, issue 3 • DECEMBER 2011 10 Law Society’s Involvement Spurs Legal Assistance to Slave Lake By Scott Watson, QC, Bencher, Law Society of Alberta The efforts of lawyers through a collaborative group assisted residents of Slave Lake in the aftermath of a destructive forest fire, but also increased the public’s understanding of the pro bono work of lawyers in emergency situations. The Law Society worked alongside Pro Bono Law Alberta, Legal Aid Alberta, the Canadian Bar Association, Alberta Lawyers’ Assistance Society, and Alberta Civil Trial Lawyers Association. The group formed the foundation for ongoing collaboration and communication in providing shortterm legal services for residents impacted by the forest fire and subsequent flooding wherever they were, be it Slave Lake, Edmonton, Westlock or Athabasca. The overall legal-response strategy was based on lessons learned from the bushfires in Australia. The group coordinated several activities including: • A Slave Lake website containing information directing residents to legal services being made available by Pro Bono Law Alberta and Legal Aid. As well, their own websites described additional resources which were available. • A telephone hotline was launched June 22nd and operated by Legal Aid. • Posters were placed throughout Slave Lake inviting residents to call the hotline and attend information sessions. • Radio interviews increased awareness of legal help that was available. • Three public legal information sessions were held in Slave Lake in July with approximately 100 residents attending. Questions which couldn’t be answered at the sessions were filtered out to lawyers through Legal Aid or Pro Bono Law Alberta’s voluntary lawyer services program. The hotline and information sessions dealt with issues relating to insurance, landlord and tenant, mortgage and financing, matrimonial and custody, contracts, and legislation. Answers to frequently asked questions were published on a variety of subjects including: uninsured individuals, disaster recovery fund applications, broker disputes, loss of rental income, limitation issues, how to obtain replacement identification documents, loss of employment, debt collection, interruption of legal proceedings, and destruction of homes, business and other property. The Law Society’s involvement encouraged the Bar’s participation in providing assistance to Slave Lake residents, and also in communicating these efforts to lawyers. The Law Society was also able to extend assistance to Slave Lake practitioners impacted by the fire. The work of the legal organizations involved not only assisted the residents of Slave Lake, but also served to advance the public’s perception of the legal profession by providing legal services in emergency situations. v Did you know: • the forest fire began May 16, 2011 • fire jumped 2 highways • residents were trapped for a time as all roads out were unusable • winds gusted to 100 km/hr grounding water bombers • 7,000 residents fled their homes, many without their medication or valuables • 1/3 of the town was destroyed • 1,000 residents spent the night on blow-up mattresses in a soccer complex in Athabasca • the mall, library, courthouse, town hall, radio station and hundreds of homes, churches and businesses were damaged • 1,000 firefighters participated • 100 helicopters, 20 air tankers • there were no injuries • town then hit by floods • Premier, Prime Minister, Prince William and wife, Kate, have since visited Practice Review Committee Assists Members, Ensures High Standards and Protection of Public Interest One of the most common issues identified by lawyers in their discussions with the Practice Review Committee is that they are overwhelmed with day-to-day issues such as too many files, shortage of qualified staff, and time constraints. Other issues identified by lawyers include 11 the immediacy of emails, changes in technology, and seeking a balance between their business and personal lives. These factors emerge when the Law Society’s Practice Review Committee conducts general reviews and assessments of the conduct of lawyers who are referred to them under the the advisory • volume 9, issue 3 • DECEMBER 2011 Legal Profession Act, the Rules or by the Executive Director. The Practice Review department of the Law Society supports the Committee by making recommendations and imposing conditions that will improve the delivery of legal services. continued on page 12… feature Calgary Lawyers Honoured for 50 Years of Service An excerpt of a speech made by President Douglas R. Mah, QC, President of the Law Society of Alberta at a Long Service Awards luncheon held on September 29, 2011 in Calgary, AB 50-year law career with the firm, Stringham Denecky. He practises in the areas of wills and estates, agricultural law, expropriation, administrative boards, real estate and general practice. He was appointed Queen’s Counsel in 1991. As a result of his dedication to his profession and to his community, Mr. Denecky has been the recipient of many prestigious awards. Gerald W. Pittman, QC On September 29, 2011, Long Service Awards were presented to two Calgary lawyers for 50 years of service. Law Society President Doug Mah, QC, presented certificates to Gerald W. Pittman, QC (left) and Steve Denecky, QC (right). The Honourable Arthur Morton Lutz was also honored for 50 years of service to the profession but was unable to attend the awards luncheon. It is my great pleasure to welcome each of you here today as we celebrate the distinguished careers of three Alberta lawyers. The three lawyers we are honouring today – Mr. Steve Denecky, QC, The Honourable Justice A. M. Lutz and Mr. Gerald W. Pittman, QC - combined, have been serving the people of Alberta and the legal profession for 150 years. The Honourable Justice Lutz The Honourable Justice Lutz was born in Grafton, Nova Scotia. He received his commerce degree from Mount Allison University in Nova Scotia in 1957 and his law degree from Dalhousie University, Halifax, NS in 1960. He articled under William Robert Sinclair Practice Review Committee assists Members, Ensures High Standards and Protection of Public Interest, continued from page 11… The Committee makes recommendations and seek undertakings which ensure that the public interest is protected, and that lawyers adhere to a high standard of practice. The Committee assists members in assessing their current business practices and in Edmonton and was called to the bar June 23, 1961 in Edmonton before the Honourable Mr. Justice M.E. Manning of the Supreme Court of Alberta. On November 4, 1982, he was appointed Justice to the Court of Queen’s Bench. He continues to serve on the Bench in Calgary. Steve Denecky, QC Steve Denecky received his Arts degree in 1959 and his law degree in 1960 from the University of Alberta. He articled under Briant W. Stringham in Lethbridge, Alberta. He was called to the bar on June 19, 1961 in Medicine Hat before the Honourable Mr. Justice J.V.H. Milvain. Mr. Denecky began his developing solutions to address the issues that resulted in their referral to Practice Review. The Committee decides whether an application by a lawyer for reinstatement should be granted, declined or granted with conditions, and determines what those conditions should be, when an application is referred to Practice Review from Membership. In 2011, the Committee held 22 panel meetings and reviewed 58 files. Since January 2011, the Committee has also assisted three Gerald W. Pittman earned his Arts degree in 1958 and his law degree a year later in 1960 from the University of Saskatchewan. He articled under Ward H. Patterson, QC in Yorkton, Saskatchewan. On June 23, 1961, he was called to the bar in Calgary before the Honourable Mr. Justice Hugh C. Farthing. He is practising real estate law with the firm Pittman MacIsaac & Roy in Calgary. For exemplary service to society, he was appointed Queen’s Counsel in 1988. In 2001, he was awarded a Distinguished Service to the Community Award from the Law Society of Alberta and Canadian Bar Association - Alberta. He is a dedicated community volunteer whose contributions span health care, the arts and education. He has served as a board member of the Calgary Health Trust, chair of the Carewest Foundation, chair of the Calgary Auxiliary and Nursing Home district No. 7 Carewest and as a board member for the same. As well, he has been involved with the Society of Canadian Friends of the British Museum, and served as senator for the University of Calgary, director of the Glenbow Museum Acquisitions Society and director of the Calgary Philharmonic Society. v members in a successful transition from Inactive to Active Practice through the reinstatement referral process. The Practice Review department is involved with and supports the Risk Assessment Program by: • Participating on the Risk Assessment Panel to help identify members who pose a risk, and • Implementing responses to identified risk by communicating or meeting with members. v the advisory • volume 9, issue 3 • DECEMBER 2011 12 Ethically Speaking Alberta’s New Code of Conduct Public Statements By Ross McLeod, QC, Practice Advisor, Law Society of Alberta Eddie Greenspan publicly responded1 recently to criticism from his client, Conrad 2 Black. Mr. Black’s recently published book, about his US fraud trial in 2007, questioned the effectiveness of Mr. Greenspan’s legal representation. Mr. Greenspan’s choice of American co-counsel, judgment and even his health are targeted by the apparently dissatisfied client. It makes interesting and, perhaps for lawyers, entertaining reading. And, although it has provoked a fair measure of twittering, it helps to illustrate some changes to the new Alberta Code of Conduct. The lawyer self-defense or self-interest exception to confidentiality in the former Code of Professional Conduct, Chapter 7 Rule 8 (f), provided that “a lawyer may disclose confidential information when reasonably necessary to properly prosecute an action or defend a claim or allegation in a dispute with the client”. The new Rule 2.03 (4-5) respecting confidentiality exceptions expands and clarifies the concept. Given that lawyer-client privilege is characterized as a fundamental legal right, the self-defense exception invites some criticism for permitting disclosure of confidential information to promote a lawyer’s own self-inter- A Missing Will is Sought Sylvia Edgar is looking for the will of her late brother Larry Eugene Field. The will was possibly completed by a lawyer in Northeast Calgary. If you have any information please contact Ms. Edgar at 403-227-2976. v 13 est. Justification is usually found in an implied waiver of privilege when the client makes the first move to sue or to challenge the quality of legal representation. But what sort of justification exists in the Code for Mr. Greenspan’s public response, when it is not made with the consent of the client or in order to advance the client’s cause? The former Code dealt with the making of public statements by a lawyer as a part of the advertising rules. The issue was shameless selfpromotion or personal profit from the client’s legal affairs. Even soliciting a client’s consent to this kind of publicity was regarded as offending the rule. This new Code of Conduct is organized around the basic professional relationships of lawyers. Formerly, the structure was governed by the roles lawyers play and the situations they found themselves in, like advisor, advocate, and business owner. Rule 6.05 still comments upon lawyer self-interest. However, the real thrust of the Rule is the risk that public statements will undermine public trust in the individual lawyer and in the profession as well. 6.05 (1) Provided that there is no infringement of the lawyer’s obligations to the client, the profession, the courts, or the administration of justice, a lawyer may communicate information to the media and may make public appearances and statements. The Commentary to the Rule includes: A lawyer’s duty to the client demands that, before making a public statement concerning the client’s affairs, the lawyer must first be satisfied that any communication is in the best interests of the client and authorized within the scope of the retainer. Public communications about a client’s affairs should not be used for the purpose of publicizing the lawyer and should be free from any suggestion that a lawyer’s real purpose is self-promotion or self-aggrandizement. Spontaneous public statements diminish the benefits and protections provided to the the advisory • volume 9, issue 3 • DECEMBER 2011 client by competent legal representation and may expose the lawyer to liability for damages. Who would want a lawyer that reveals client secrets in the media, when those revelations are not intended to help the client? A general rule against profiting from a client’s case is probably founded on the broader duty of loyalty, of which keeping confidences is only a part. In her new text, Understanding Lawyers’ Ethics in Canada ,3 Calgary professor Alice Woolley says (at p.94): A lawyer’s comments must respect his client’s confidentiality and must also fall within the scope of the retainer. Prejudicial statements about the client which violate the terms of the retainer may be the basis for litigation against the lawyer. And with respect to the self-interest exception generally, where no implied waiver is clearly demonstrated, she says (at p. 156) “it makes no sense to allow that right to bend uniquely to lawyer’s own convenience”. Although a lawyer may be spluttering with outrage at the client’s public attack, the broader public interest in maintaining the fundamental protection of lawyer-client privilege, and the interest of justice itself, are generally served by keeping confidences confidential. So, what about Mr. Greenspan and Mr. Black? Mr. Greenspan has been down this road before and has to know the risks.4 And, after all, he’s Eddie Greenspan and the rest of us are not. View the new Alberta Code of Conduct on the Law Society of Alberta website and consider learning more by checking out the Legal Education Society of Alberta educational modules on the LESA website. v 1 Globe and Mail, Saturday October 1, 2011 A Matter of Principle, McClelland & Stewart, Aug. 31, 2011 LexisNexis Canada Inc., 2011 4 Stewart v. CBC, (1997) 150 D.L.R. (4th) 24 2 3 practice A Neutral Corner A Critical Illness Checklist Key to Minimizing any Practice Disruption By Jocelyn Frazer, Equity Ombudsperson, Law Society of Alberta Consistent with the theme of this issue “Managing Risk”, all lawyers, regardless of the stage that they are at in their career, or the setting in which they practice, should have a plan in place to ensure that client interests are protected in the event of their sudden illness, death, incapacity or impairment. Conversations with lawyers regarding the impact on their practice of a sudden illness, whether it relates to their own health, or that of a family member, confirm the strain on a practice if there is no adequate plan in place and the risks to client interests. Essential information relating to client matters and the ongoing obligations of the practice must be able to be interpreted by an assisting lawyer regardless of whether that is a partner, spouse, associate, friend or formal custodian. For a lawyer in a small firm setting or sole practice, it is particularly important to have arrangements in place for another lawyer to step in and ensure that clients are not prejudiced and that your staff and family are not placed in an overwhelming position. Where there is time to plan, taking the time to create and maintain an office procedure manual or a practice disruption binder outlining key aspects of your practice and a list of all law office contacts can make an otherwise stressful time a little more manageable. The Alberta Lawyers Cancer Support Group created a Critical Illness Checklist as a guide to the issues that should be considered where a law- yer is required to be away from their practice on short notice due to a sudden diagnosis or other debilitating circumstances. That checklist and others dealing with succession planning are available on the Law Society website at: http://www. lawsociety.ab.ca/lawyers. Recent changes to trust accounting rules require additional steps to be considered. For example, Rule 119.21 requires Law Society approval before a lawyer who is not a member of the law firm can be granted signing authority over a law firm’s trust account. Where the lawyer in question is the Responsible Lawyer for the firm, consideration should be given to having a replacement responsible lawyer put in place (see Rule 119.7). v Calgary Family Lawyer Inducted into Alberta Order of Excellence By Derek Sankey As a 1982 graduate of the University of Calgary’s Calgary matrimonial lawyer Patricia Blocksom, QC, has had a stellar year. Not only was she recognized with Faculty of Law, she was appointed Queen’s Counsel in Alberta’s highest honour by being inducted into the Al1998 and was inducted into the International Academy berta Order of Excellence – one of only seven lawyers to of Matrimonial Lawyers in 2001. The CBA Touchstone receive the honour and the only female – but she was Award, which celebrates individuals or organizations who also recently recognized with the Canadian Bar Associapromote equality in the legal profession, the judiciary or tion’s 2011 Touchstone Award for her tireless work on the legal community in Canada, was presented to her in equality and gender issues in the legal profession. Halifax on August 16, 2011. Ms. Blocksom, who practises with Dunphy Best It is clear her passion for equality issues and access Blocksom LLP, was a founding member of the CBA’s Nato justice knows no bounds. “It’s important to speak up tional Task Force on Gender Equality in the Legal Prowhen you see the system not working well for the pubfession in 1991. The task force’s 1993 Touchstones for Change report made over 200 recommendations conPatricia Blocksom lic because we serve the public,” Ms. Blocksom says. “It’s cerning gender equality within the field of law. As one important to lift up our heads from the rigors of practise.” of Canada’s foremost family law practitioners, she has also been directly At the same time, she is quick to point out that she hasn’t accominvolved in equity work as the director of the Partners in the Horn of Afplished all of this alone. “A lot of people have worked with me on a lot of rica, a charity that funds sustainable development in Ethiopia, but also as a causes, so this isn’t just my efforts,” she says, noting people such as Marie board member of Future Generations of Canada, which supports grassroots Gordon and Sheila Martin as examples of the vast amount of support she development in Afghanistan. has with her in her ongoing endeavors. “I have always felt very strongly that it’s important to give back to “She is a true champion for the improvement of the status of women your community, whether that community is Calgary, Alberta, Canada or in Canada and internationally, and is a shining example of the positive imglobally,” says Ms. Blocksom. “It opens my heart and nourishes my soul in pact lawyers can have within their own communities as well as abroad,” a way that nothing else I’ve done has, so I feel privileged to be able to do says Aleem Bharmal, chair of the CBA’s Standing Committee on Equality. v that work.” the advisory • volume 9, issue 3 • DECEMBER 2011 14 Developing a Proactive Approach to Continuing Competence By Jim Glass, QC, Bencher and Chair of the Continuing Competence Committee, Law Society of Alberta In the interests of protecting the public and in developing a robust and proactive competence program, the Continuing Competence Committee has begun its work to examine competence and quality assurance programs from other professions and other law societies (both Canadian and International). The overriding goal in developing a proactive competence program is to ensure that lawyers incorporate best practices in delivering the highest possible standard of legal services to the public. The approaches being examined by the Committee are quite varied and all involve developing a proactive approach to enhancing the quality of the delivery of services. The Committee will be reviewing these to determine which parts may be applicable to the legal profession in Alberta and then make recommendations to the Benchers. To advance its goal of being a model regulator and to inform its work, the Competence Committee will also consider the systemic causes that lead to incompetence and poor quality legal service delivery and evaluate how a quality assurance program could be proactive in addressing those issues. A coordinated and multi-faceted approach is truly ideal. As many issues could contribute to the poor quality delivery of legal services, effectively targeting as many contributing factors of lawyer incompetence is key. The Committee will be considering all of these factors in arriving at recommendations for the program for the consideration by the Benchers and the profession. The Law Society already sponsors many proactive services and programs which support the enhancement of lawyer competence including: • the Continuing Professional Development Program, • the Practice Advisors, • Mentor program, • SoloNet, • Equity Ombudsperson, • CanLII, • Law Society Libraries, and • Assist On another topic, to guide its work, the Committee adopted the definition of Competence as it appears in the new Alberta Code of Conduct, in effect as of November 1, 2011. Chapter 2 articulates the ethical duty of competence required by every Alberta lawyer. v Competence 2.01 (1) “Competent lawyer” means a lawyer who has and applies relevant knowledge, skills and attributes in a manner appropriate to each matter undertaken on behalf of a client and the nature and terms of the lawyer’s engagement including: (a) knowing general legal principles and procedures and the substantive law and procedure for the areas of law in which the lawyer practises; (b) investigating facts, identifying issues, ascertaining client objectives, considering possible options and developing and advising the client on appropriate courses of action; (c) implementing as each matter requires, the chosen course of action through the application of appropriate skills, including: (i) legal research; (ii) analysis; (iii) application of the law to the relevant facts; (iv) writing and drafting; (v) negotiation; (vi) alternative dispute resolution; 15 the advisory • volume 9, issue 3 • DECEMBER 2011 (vii) advocacy; and (viii) problem solving; (d) communicating with the client at all relevant stages of a matter in a timely and effective manner; (e) performing all functions conscientiously, diligently and in a timely and cost-effective manner; (f) applying intellectual capacity, judgment and deliberation to all functions; (g) complying in letter and spirit with all rules pertaining to the appropriate professional conduct of lawyers; Code of Conduct (h) recognizing limitations in one’s ability to handle a matter or some aspect of it and taking steps accordingly to ensure the client is appropriately served; (i) managing one’s practice effectively; (j) pursuing appropriate professional development to maintain and enhance legal knowledge and skills; and (k) otherwise adapting to changing professional requirements, standards, techniques and practices. practice Learning Modules on Code One of Many CPD Plan Opportunities By Susan V.R. Billington, QC, Policy and Program Counsel, Law Society of Alberta Evaluate your 2011 CPD goals As we near year end, now is a good time to make sure that you are on track with your 2011 CPD Plan. Start by reviewing your professional development goals and evaluating the steps you have taken so far in the implementation of your 2011 CPD Plan. What have you accomplished? What more needs to be done? Most importantly, how have your CPD activities in 2011 enhanced your competence as a lawyer and improved the legal services you provide? If you made and declared your 2011 CPD Plan on-line, you can revisit the CPDAlberta website at www.cpdalberta.ca and review your 2011 CPD Plan and up-date your CPD profile. Are you are particularly proud of your 2011 CPD Plan? If so, we invite you to volunteer to provide us your 2011 CPD plan via email to [email protected]. This will allow us to begin to build a library of CPD Plans and activities in which lawyers across Alberta are engaging as part of their continuing professional development. About Your 2012 Plan Declaration For 2012, your mandatory CPD Plan Declaration can be made starting on January 1 and before March 15, 2012. Now is a good time to start thinking about your professional development plans for 2012. One activity which all practising lawyers should be undertaking in 2012 is to familiarize themselves with Alberta’s new Code of Conduct which is now in effect as of November 1, 2011. On-line training modules are now available. If you have questions about the new Code provisions or want a presentation at your law firm, contact the Practice Advisors Office. Online Learning Modules Now Available on the Code The Law Society and Legal Education Society of Alberta have collaborated to prepare new online learning modules on the Code. This course is intended to assist lawyers in transitioning to the new professional responsibility rules. On completion, lawyers should have an understanding of the rules and structure of the new Code of Conduct. If you already have access to the LESA online classroom for Trust Accounting courses, you are already enrolled, and you can you use the same login procedures to take the Code of Conduct course. Access the online learning modules by going to http://lesa.org/index.asp Contact Details: Any questions about the CPD Program can be directed to [email protected] or by phone at 403-229-4766. v Managing Risk: Credentialing Process Ensures Good Character One of the aspects of managing risk at the Law Society is in the Credentialing process in which the Law Society ensures the good character and competence of new lawyers. In the Credentialing process, the Law Society carefully screens law student applications along with their proposed principals. Weak new lawyers or weak principals may start on a risky foundation. In managing the risk of new lawyers, ensuring good character translates into lawyers beginning their law practices on a solid footing. The work of the Credentials and Education committee is tied to the 2010-2013 Strategic Plan. Specifically, the Committee’s work assists the Law Society to achieve the goals of building public confidence and enabling the Law Society to be a model regulator. The Credentials and Education Committee manages policy matters relating to admission and re-admission to the profession. It also handles specific applications and appeals by lawyers or students-at-law. Examples of the types of matters which may go before the Credentials and Education Committee include applications regarding the articling or bar admission process and appeals of decisions regarding good character and reputation. The Committee also handles reinstatement applications by former Law Society of Alberta members. Students who wish to become a member of the legal profession in Alberta must be of good character and reputation, meet the academic qualifications, successfully complete a bar admission course and serve a term of articles. See Sections 37(1) and 40(1) of the Legal Profession Act. The work of the Credentials and Education committee is part of our regulatory toolbox, and is vital to the work we do to protect the public interest. v the advisory • volume 9, issue 3 • DECEMBER 2011 16 Law Society Honours Lawyers with 30 Years of Service Congratulations to the following lawyers who are being honoured this fall for 30 years of active membership with the Law Society of Alberta. Each lawyer will receive a 10-karat gold recognition pin and a congratulatory letter from Doug Mah, QC, President of the Law Society of Alberta. The eligibility criteria is based on 30 years of active membership (360 months) as of September 30, 2011, regardless of whether the service is insured or uninsured, and whether it is rendered within or outside Alberta. For details, please contact Emily Scherman Communications/Event Coordinator by email at [email protected]. Steve Raby, Doug Mah, Chris Holmes (30 year recipient), Nina Fotty, Roland Fotty (30 year recipient), Don Thompson Kenneth J. Alyluia Derrick R. Armstrong Robert Batting Michael Birdsell N. J. K. Bishop, QC Kerry A. Bjarnason John D. Blair, QC Ivan B. Bombak Ariel Z. Breitman Bruce A. Burns R. Brent Carlyle Lorne Carson K. David Caskenette Faralee Chanin Lorne J. Chilibeck David B. Chiswell M. H. Clancy Brian N. Clark G. J. P. Cochrane Terrence A. Cooper, QC G. B. Cowper-Smith Eileen M. Crane Barry R. Crump Richard J. Curran Kerry C. Day, QC T. W. N. De Jong Frank de Walle Allen H. Deckert Richard DeGroat D’Arcy DePoe Robert N. Depoe Genuino Di Pinto 17 J. A. Drummond Alain J. Dubuc Denis N. Duke A. W. Dunfield Robert C. Dunseith, QC Michael K. Eisen D. S. Ewens, QC Roderick A. Ferguson John E. Forsyth Roland N. Fotty Gordon H. Freund Michael Gluckman A. G. M. Grant M. W. Gruman Norman Hall Barry W. Hamilton, QC David K. Handerek James G. Hanley Jennifer A. Head Christopher D. Holmes G. J. Hope Terrence J. Hopwood, QC Debra Hopwood-Jones Russel G. Horne Charles Hotzel W. Clarke Hunter, QC Felicity C. Hunter Cheryl James Sean W. James Roger W. Jensen S. M. Jones, QC Paul A. Kazakoff Ian Kerr Kevan S. King Barry M. King L. M. Kwinter Stephen Laird J. B. Laycraft, QC Margaret Lemay M. Lawrence Leung Delbert D. Lewis Greg J. Lintz H. Derek Lloyd, QC Michael H. Lockwood Ian D. Logan Peter T. K. Loong Richard Low Robert I. Macdonald A. K. Maciag Shaun T. MacIsaac David P. MacNaughton David C. Marriott, QC Marilyn E. Martin Frank A. Mason Robert D. Matheson R. D. Maxwell L. E. McConnell, QC James G. McKee Susan L. McRory John B. McWilliams, QC Ingrid E. Meier David B. Mercer Peter L. Miller J. V. Miller, QC the advisory • volume 9, issue 3 • DECEMBER 2011 Steve Raby, Mark Stillman (30 year recipient), Don Thompson Cas Henry Morel James W. Murphy, QC Alann J. Nazarevich Ching-Wo Ng Christopher Nixon James L. Oake Michael Obert Donna Oliver Brett Olsen James O’Reilly Jay Park, QC Darold H. Parken G. E. Parker J. M. Pasieka James S. Peacock, QC Michael J. Penny, QC Carol D. Pennycook K. W. Penonzek Michael J. Perkins Brian Phillips, QC Norman J. Pollock, QC Jeffrey D. Poole Raymond C. Purdy, QC Carl M. Ravinsky Ken Reeder D. B. Reesor J. K. Reid Philip J. Renaud, QC Larry D. Revitt Doreen P. Richards Robert A. Rivard C. Michael Ryer Jonathan S. Schwarz Gary D. Sciur, QC Gregory H. Scott Douglas M. Sefcik Jeffrey H. Selby Steven L. Shavers Richard A. Shaw, QC Colin G. Simmons Donald J. Simpson Derek A. Singer Reg Smith R. B. Smith Dale R. Spackman, QC David P. Stark Ken Stickland I. Mark Stillman David J. Sullivan, QC J. Ryan Taitinger, QC Catherine M. Twinn Helen S. Tymoczko Aran Veylan, QC Adrienne Waller Gary W. Wanless Morris B. Warren D. Bruce Weary, QC W. G. Webb John A. Wilmot P. D. Wilson, QC C. W. Wood Gordon A. G. Yake regulatory Summary of Disciplinary Matters In this Summary of Disciplinary Matters, the Law Society of Alberta seeks to educate and inform lawyers on its role as an independent regulator in the public interest. The hearing reports issued may correspond to the hearings held during this period, but may reflect hearings held earlier. In this issue, one of the reports are summarized below. All hearing reports are available at www.lawsociety.ab.ca under Lawyer Regulation/Hearings & Outcomes/Hearing Reports. Fine and Reprimand of A. The professional standing of a member of the Law Society of Alberta is fundamental to the practice of law and rules governing this status must be complied with by the lawyer with respect to being an active or inactive member in good standing, or whose membership is under suspension. A. represented himself as a “Barrister & Solicitor [Alberta, Inactive]”; and, “Barrister & Solicitor [Alberta], through email correspondence to the public following his suspension by the Law Society. A. did not respond to a formal demand to respond to a complaint by the Law Society. A. agreed to a statement of facts, resulting in eight citations for misrepresentation of professional status but did not admit any guilt. The Hearing Committee denounced A. for misrepresenting his professional status and reprimanded him for his failure to do so and ordered him to pay a fine of $250 for each of the eight citations and the full cost of the hearing. A. was admitted to the Bar on September 21, 1980 and practised in Edmonton, AB, until transferring to the inactive/non-practising list on January 27, 1983. On September 1, 1993, he was suspended for non-payment of costs ordered to be paid in an unrelated disciplinary matter. At all times, A. was aware of his suspended status. The lawyer always sent his correspondence to his recipients via email adding the designation “Barrister and Solicitor [Alberta, Inactive] to the signature block on the covering emails and concerned, among other things, topics of a legal nature – not in terms of practising law and giving legal advice – but only academic legal scholarship matters. A. also identified himself as a “Barrister & Solicitor [Alberta]” and as an “attorney” on other occasions. The Hearing Committee found A. guilty of conduct deserving of sanction – fine and reprimand – on all counts, which was made more egregious because the lawyer was suspended and did not respond to Law Society correspondence. The Hearing Committee said it is not acceptable for a lawyer to misrepresent his or her sta- tus because it is an issue of governability. When a lawyer represents himself or herself as active and practising when in fact he or she is not, the Law Society’s ability to govern lawyers is compromised. There is an obligation on a suspended lawyer to not hold out or represent that he or she is a lawyer not under suspension. The Hearing Committee also found that A.’s failure to respond to the Law Society’s correspondence was also conduct deserving of sanction. If A. sought to argue about the meaning and observation of the sections of the Legal Profession Act and the Rules of the Law Society of Alberta, that should have been communicated to the Law Society. He did not do so until the hearing. The Law Society’s ability to govern its members is important to the public interest and to protect reputation of the profession. The Hearing Committee was composed of Neena Ahluwalia QC, Chair and Bencher, Harry Van Harten and Amal Umar, Benchers. The decision on sanction was made by the Committee comprising of Neena Ahluwalia and Amal Umar. v Congratulations on Judicial Appointment to Provincial Court Bar Association Mentoring Program with students The Law Society extends its congratulations to at the University of Alberta. She is a guest lecturer Janet Dixon on her appointment to the Provincial and has presented at numerous Law Society events Court of Alberta. and educational institutions across the province on The Honourable Judge Janet Dixon, formerly topics such as managing risk, advocacy, and profesSenior Counsel for the Law Society, was recently sional responsibility. appointed to the Provincial Court of Alberta. Janet has been an invaluable member of the Law Janet Dixon graduated from the University Society team over the past 11 years, showof Alberta in 1983. She began her legal career at ing leadership to the Counsel department, the Nickerson, Roberts & Hilborn, working in the areas Executive Leadership Team and as executive of criminal and civil litigation. In 1988, she joined sponsor for many initiatives, including the Law the firm of G. Brent Gawne & Associates where she Society’s newly launched Trust Safety program. gained experience in administrative law. In 1993, The Executive Leadership Team will now be as a sole practitioner, she continued in administraJanet Dixon focusing its efforts on recruiting a successor. tive law until 2000 when she joined the Law Society Janet will be greatly missed by many at the Law Society as a colof Alberta as counsel. Dixon has volunteered as an instructor at the league, director, sponsor, mentor, and friend. v Legal Education Society of Alberta and as a mentor with the Canadian the advisory • volume 9, issue 3 • DECEMBER 2011 18 THE LAW SOCIETY OF ALBERTA Suite 500, 919 - 11th Ave SW, Calgary, Alberta T2R 1P3 Telephone 403-229-4700 | Fax 403-228-1728 | Toll Free 1-800-661-9003 Bell Tower, Suite 800, 10104 103 Avenue, Suite 800, Edmonton, Alberta T5J 0H8 Telephone 780-429-3343 | Fax 780-424-1620 | Toll Free 1-800-272-8839 www.lawsociety.ab.ca Mission The benchers Douglas R. Mah, QC, President Stephen Raby, QC, President-Elect Larry Ackerl, QC Neena Ahluwalia, QC Rose Carter, QC James Eamon, QC Dennis Edney Ron Everard, QC Fred Fenwick, QC Kevin Feth, QC James Glass, QC Carsten Jensen, QC Sarah King-D’Souza, QC Adam Letourneau Roy Nickerson, QC Frederica Schutz, QC Donald Scott Dale Spackman, QC Scott Watson, QC Tony Young, QC Public Representatives (Lay Bencher) Mirriam Carey, Ph.D. Wayne Jacques Larry Ohlhauser, MD Amal Umar executive leadership Team Don Thompson, QC, Executive Director Howard Kushner, Deputy Executive Director - Regulation Michael Penny, QC, Director, Policy & Research Greg Busch, Director, Lawyer Conduct Lisa Sabo, Director, Insurance Drew Thomson, Director, Corporate Services Andrew Norton, Director, Information Systems Nona Cameron, Director, Human Resources The Advisory is published four times a year for lawyers, stakeholders, and affiliates of the Law Society of Alberta. Articles and comments should be directed to Sheila Serup at [email protected] Editors Sheila Serup Allison Jacoby Design Myron Advertising + Design To serve the public interest by promoting a high standard of legal services and professional conduct through the governance and regulation of an independent legal profession. The Law Society of Alberta is a self-governing association of all the practising lawyers in Alberta and has been regulating the legal profession since 1907. The Law Society derives its authority from the Legal Profession Act of Alberta, and is financed and maintained by Alberta lawyers at no cost to the public. Serving in the public interest, the Law Society of Alberta sets out standards through Rules and a Code of Professional Conduct. Assist Practice Advisors Assist helps Alberta lawyers, articling students and their immediate families cope with personal issues such as stress, depression, anxiety, alcohol, drug and all other forms of abuse or addiction, relationship difficulties, burnout and anger. Assist is voluntary and confidential. Individuals seeking help are not identified to the Law Society of Alberta, the Canadian Bar Association or any other entity. The Law Society’s Practice Advisors provide confidential professional and personal advice for lawyers on legal, ethical and practice concerns, personal matters or mediation, practice start-up, practice management, and firm management, risk management, career transition. Call Assist for direct professional assistance and referral services at 1-877-498-6898 (tollfree) or 1-877-737-5508 (toll-free) to learn more about how Assist can help. Assist is operated by the Alberta Lawyers’ Assistance Society (www. albertalawyersassist.ca), a non-profit society that is independent from the Law Society of Alberta. Mentor Program Lawyers are provided with the names of ex-perienced mentors or practitioners in family law, criminal law, wills and estates, real property law and civil litigation. Contact Contact: Jocelyn Frazer at toll-free 1-888-229-4769 or [email protected]; or Ross McLeod, 780-412-2301 or toll free 1-800-661-2135 or [email protected]; or Nancy Carruthers, 403-229-4714 or toll-free 1-800-440-4640 or [email protected] Office of the Equity Ombudsperson The Equity Ombudsperson provides confidential assistance with the development of workplace policies and the resolution of harassment and discrimination concerns. Contact Jocelyn Frazer, Equity Ombudsperson at toll free 1-888-229-4769 1-800-272-8839 Membership Department For any changes regarding contact information, membership and insurance status, and any student inquiries, please contact the Law Society of Alberta’s Membership Department at 403-229-4781 or toll free 1-800-661-9003 ext. 4781 or [email protected]