Invoices
Transcription
Invoices
TM Invoices & Estimates For Windows 95 User’s Guide 1259 El Camino Real, Suite 167 Menlo Park, CA 94025-4227 (650) 473-3600 Invoices User’s Guide Copyright © 1998-1999 MySoftware Company. All Rights Reserved. Easy Custom Invoices, MyAdvancedLabelDesigner, MyMailManager, Mail Tools, ProVenture, and MySoftware are trademarks of MySoftware Company. Microsoft, Microsoft Access, Excel, FoxPro, Office, Windows, Word, and Wordpad are registered trademarks of Microsoft Corporation. T/Maker and ClickArt are registered trademarks of T/Maker Corporation. Bitstream is a registered trademark of Bitstream, Inc. ZIP and ZIP Code are registered trademarks of the United States Postal Service. Epson and Stylus are registered trademarks of Seiko Epson Corporation. dBASE is a registered trademark of Borland and Paradox is a registered trademark of Ansa Software, a Borland company. TrueType is a registered trademark of Apple Computer, Inc. Arial and Times New Roman are registered trademarks of The Monotype Corporation. All other trademarks are the property of their respective companies. Digital font outline data licensed from Weatherly Systems, Inc., 1993-1999. Information contained in this document is subject to change without notice. Companies, names, and data used in examples herein are fictitious unless otherwise noted. No part of this document may be reproduced or transmitted in any form or by any means, electronic or mechanical, for any purpose, without the express written permission of MySoftware Company. Documentation by D. Leatherman SW100a Document Number 127-5008-1.0a LICENSE AGREEMENT If you keep the Software, you are agreeing to the terms of this Agreement. Use of the Software is subject to this agreement. If you do not agree to the terms of this Agreement, return this package to MySoftware Corporation, or the location where you obtained it, for a refund. MySoftware grants you a non-exclusive right to use this copy of the Software and accompanying materials according to the following: You May a) use and install the Software on only one computer at a time; b) make one (1) copy of the Software for backup purposes; and c) transfer the Software from one computer to another so long as the Software is neither used on nor copied onto more than one computer at a time (except for the same user’s business and home computer). You May Not a) modify, reverse engineer, or copy (except for the backup copy of the Software or accompanying materials); or b) rent or transfer the Software. This license is not a sale. Title and Copyrights to the Software and accompanying materials remains with MySoftware and its licensors. Any breach terminates this Agreement. LIMITED WARRANTY, DISCLAIMER, AND LIMIT OF LIABILITY If at any time the Software fails to operate as described in the documentation, simply return the original disks to MySoftware, and MySoftware will replace the software at no charge to you or refund the purchase price, at MySoftware’s option. MySoftware and its licensors do not warrant your data, that the Software will meet your requirements, or that the operation will be uninterrupted or error free. THE WARRANTY ABOVE IS IN LIEU OF ALL OTHERS, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. SOME STATES HAVE LAWS THAT MAY RESTRICT OR PROHIBIT THE LIMITATIONS SET FORTH ABOVE AND YOUR RIGHTS UNDER LAW MAY VARY ACCORDING TO THE LAWS OF YOUR STATE. MySoftware and its licensors shall not be liable for any incidental or consequential damages, including loss of data, lost profits, cost of cover, or other special or indirect damages. Your rights under law may vary. US GOVERNMENT RESTRICTED RIGHTS The software and documentation are provided with Restricted Rights. Use, duplication, or disclosure to the Government is subject to restrictions, as set forth in subparagraph (c)(1)(ii) of the Rights in Technical Data and Computer Software clause at DFARS 252.227-7013 or subparagraphs (c)(1) and (2) of the Commercial Computer Software - Restricted Rights at 48 CFR 52.227-19, as applicable. Manufacturer is MySoftware Co., 1259 El Camino Real, Suite 167, Menlo Park, 94025. This license agreement and limited warranty will be governed by the laws of the state of California. If any provision is found void or unenforceable, the remainder of the agreement shall remain valid and enforceable. Contents Getting Started 7 Introduction ............................................................................................................................... 7 Installing Invoices ..................................................................................................................... 8 Starting the Program.................................................................................................................. 9 Learning the Basics ................................................................................................................. 10 Using Shortcuts ....................................................................................................................... 13 Buying Pre-Printed Forms....................................................................................................... 15 Getting Help ............................................................................................................................ 16 Learning to Use the Program 17 Overview ................................................................................................................................. 17 Starting the Tutorial ................................................................................................................ 18 Designing the Invoice Format 21 Overview ................................................................................................................................. 21 Using the ProVenture Invoices Setup Wizard......................................................................... 21 Customizing the Invoices ........................................................................................................ 27 Writing and Printing an Invoice 33 Overview ................................................................................................................................. 33 Writing the First Invoice ......................................................................................................... 33 Printing the Invoice ................................................................................................................. 39 Importing the Tutorial Files 41 Overview ................................................................................................................................. 41 Viewing the Lists .................................................................................................................... 42 Importing a Customer List ...................................................................................................... 43 Loading the Tutorial Backup File ........................................................................................... 45 Invoices User’s Guide Contents • iv Editing the Customer List and Product List 47 Overview ................................................................................................................................. 47 Editing the Customer List........................................................................................................ 47 Editing the Product List........................................................................................................... 49 Sending an Estimate 50 Overview ................................................................................................................................. 50 Writing and Printing the Estimate ........................................................................................... 50 Printing the Estimate ............................................................................................................... 52 Converting the Estimate to an Invoice .................................................................................... 53 Recording a Payment 54 Overview ................................................................................................................................. 54 Applying a Payment to Invoices ............................................................................................. 54 Viewing and Printing Reports 56 Overview ................................................................................................................................. 56 Selecting Reports..................................................................................................................... 56 Printing a Report ..................................................................................................................... 58 Exiting the Reports Dialog ...................................................................................................... 59 Printing a Statement 60 Overview ................................................................................................................................. 60 Printing the Statement ............................................................................................................. 60 Removing Old Paid Invoices 62 Overview ................................................................................................................................. 62 Removing the Invoices and Estimates..................................................................................... 63 Restoring Your Files 64 Overview ................................................................................................................................. 64 Restoring from a Backup......................................................................................................... 64 Learning More About Invoices 66 Overview ................................................................................................................................. 66 Learning About Other Features of Invoices ............................................................................ 66 Navigating the Online Help..................................................................................................... 68 Invoices User’s Guide Contents • v Helpful Hints and Troubleshooting 70 General Hints and Troubleshooting ........................................................................................ 70 Printing Hints and Troubleshooting ........................................................................................ 73 File Maintenance Hints and Troubleshooting ......................................................................... 75 Technical Support ................................................................................................................... 75 Keyboard Shortcuts ................................................................................................................. 76 Glossary of Terms 77 Index 81 Invoices User’s Guide Contents • vi Getting Started Introduction ProVenture Invoices is an easy-to-use invoicing system for use with Microsoft Windows 95. Use Invoices to create and print professionalquality invoices, estimates, and statements, and to track customer payments and unpaid invoices. Customer information, as well as product and service information, is automatically stored and retrieved as you write your invoices and estimates. You can also view and print a variety of reports to help you manage your business more effectively and more efficiently. The tutorial chapters in this user’s guide take you through the steps of designing and printing invoices, estimates, reports, and statements. They give you hands-on experience with most of the major features of Invoices. For complete information about all of the features of Invoices, see the online help. Invoices User’s Guide Getting Started • 7 Installing Invoices To install Invoices, your computer must meet the following requirements: • A 386 or better processor • At least 20 MB of available hard disk space • At least 8 MB of RAM • Microsoft Windows 95 installed To fully install Invoices, including the T/Maker ClickArt and the Bitstream fonts, you need 24 MB of hard disk space. Additional hard disk space is required to store your invoice, customer, and product information after you begin using the program. To Install Invoices 1. Close all open programs. 2. Insert the Invoices CD in your CD-ROM drive to open the Invoices setup program. 3. Follow the on-screen instructions to finish installing the program. If the setup program does not open, or if you have the diskette version, perform the following steps: Invoices User’s Guide 1. Close all open programs. 2. Insert the Invoices CD into your CD-ROM drive. 3. Open the Windows 95 Start menu and choose Settings > Control Panel to open the Windows Control Panel group. 4. Double-click on the Add/Remove Programs icon to open the Add/Remove dialog. 5. Click the Install button. 6. Follow the on-screen instructions to finish installing Invoices. Getting Started • 8 Starting the Program After the installation is complete, Invoices is available through the Start menu. 1. Open the Windows 95 Start menu. 2. Choose Programs > ProVenture > Invoices to start the program. The first time you start Invoices, it is helpful to read the rest of this chapter to gain an overview of the program. The tutorial chapters that follow give you hands-on experience with many of the key features of Invoices. Creating Your Invoice File The first time you start Invoices, you need to create a file. All of your invoices can be stored in a single file. The program prompts you with the File Selection dialog. If you already have an Invoices file on your computer, click Open in the File Selection dialog. The Open dialog helps you locate and open your file. If you want to start a new file, click Create to open the New Invoice File Name dialog. Invoices User’s Guide Getting Started • 9 To Create a New File 1. 2. Click the Look in drop-down list to select the drive and directory where you want to store your file. Invoices saves your file in the Data folder of the main program directory, unless you specify another location. Type a name for the file in the File name box. 3. Invoices supports file names up to 26 characters long (including spaces). You do not need to type a three-letter extension. Click Open. Learning the Basics This section gives you an overview of the basic steps used to design, write, and print an invoice. The topics in this section list cross-references where you can find more detailed information. The tutorial chapters in this user’s guide take you through the steps of designing and printing invoices, estimates, reports, and statements. They give you hands-on experience with most of the major features of Invoices. For complete information about all of the features of Invoices, see the online help. Invoices User’s Guide Getting Started • 10 Designing Your Invoices Before you begin writing and printing your invoices, you must first decide what style invoice you want to use. Use the ProVenture Invoices Setup Wizard to choose the invoice style that matches your type of business. The wizard automatically opens when you create a new file. You can also start the wizard by opening the Tools menu and choosing Invoice Setup Wizard. Click Next and follow the instructions of the ProVenture Invoices Setup Wizard (see “Using the ProVenture Invoices Setup Wizard” on page 21). After you have selected your invoice style, you can use it as it is or customize it further using the Customize page. To open the Customize page, click the Customize tab. In the Customize page, you can add a logo, alter your return address, customize the invoice layout, and add messages to the bottom of your invoices, estimates, and statements (see “Customizing the Invoices” on page 27). Invoices User’s Guide Getting Started • 11 Writing and Printing Your Invoices Enter the information for your invoices in the Invoice page. To open the Invoice page, click the Invoice tab. New Invoice Invoices automatically builds a Customer List and a Product List when you enter information on your invoice. As you enter information on each new invoice, these lists are searched, and the fields in the invoice are automatically filled with information from the lists. The information you enter on your invoice is automatically saved as you enter it. You never need to save your work manually. However, we recommend that you backup your files frequently (see “Backing Up Your Current Files” on page 18). To write a new invoice, open the Edit menu and choose New Invoice, or click the New Invoice button in the toolbar at the top of the Invoices window. For detailed information about writing your invoices, see “Writing and Printing an Invoice” on page 33. To Print Your Invoices Your invoices can be printed one at a time or as a group. 1. Open the File menu and choose Print > Print Invoices to open the Print Invoices dialog. 2. Select the invoices you want to print. 3. You can fax your invoices directly to your customers by choosing your fax driver from the list of printers. Click Print. For more information about printing your invoices, see “Printing the Invoice” on page 39. Invoices User’s Guide Getting Started • 12 Saving Your Invoices Invoices automatically saves your invoices as you write them. You never need to perform a save operation. Likewise, your customer and product lists are saved as you update them. However, we recommend that you backup your files regularly. You can either make your backup when you are prompted as you exit the program, or open the File menu and choose Backup while the program is running (see “Backing Up Your Current Files” on page 18). Exiting the Program To exit Invoices, open the File menu and choose Exit. As you exit the program, you are prompted to backup your files. The backup feature compresses and saves a backup of your files. You can save the backup file anywhere, but we recommend that you save it on diskette or tape. For more information about backing up your files, see “Backing Up Your Current Files” on page 18. Using Shortcuts Invoices is designed with ease-of-use in mind. Invoices User’s Guide • The menu and toolbar are similar to those found in Microsoft Office programs, so you do not have to spend time searching for familiar features. • Windows 95 features are supported, such as using a right-mouseclick to open shortcut menus. • The tabbed-workbook design of the main window makes it easy to navigate through the tasks of writing, printing, and tracking your invoices and estimates. Getting Started • 13 Using the Main Toolbar The toolbar at the top of the Invoices window helps you to quickly perform common tasks. New Invoice Print New Estimate Reports Print Preview New Customer Aging New Product To perform a task from the toolbar, click on a button. The four arrow buttons near the center of the toolbar help you navigate through your invoices and estimates. First Previous Last Next To Customize the Toolbar You can change the look of the buttons or remove the toolbar from the screen using the Toolbar dialog. To view the Toolbar dialog, open the View menu and choose Toolbar. If you want to… Then do this… Display the toolbar. Mark the Show Toolbar check box, if it is not already marked. Display the toolbars with multiple colors. Mark the Color Buttons check box, if it is not already marked. Display larger-sized buttons. Mark the Large Buttons check box, if it is not already marked. Show the Tool Tips and Status Bar help when the cursor is paused over buttons. Mark the Show Tool Tips check box, if it is not already marked. Click OK to close the dialog and apply any changes. Invoices User’s Guide Getting Started • 14 Using Shortcut Menus A right-mouse click opens a shortcut menu in many Windows 95 programs. The contents of the shortcut menu in Invoices change depending on where you click. For example, if you right-click on an editable field, the following shortcut menu displays. To choose an item from the shortcut menu, left-click on it. Navigating the Tabs The tabbed-workbook design of the main window makes it easy to navigate through the tasks of writing, printing, and tracking your invoices and estimates. To display a page in the workbook, click its tab. Buying Pre-Printed Forms MySoftware offers a selection of pre-printed forms for use with Invoices. Print your data on these professionally-designed forms to give your invoices, estimates, and statements a polished look. You can have your logo and your return address imprinted directly on these forms. Single-sheet or multipart, carbonless forms are available, as well as double-windowed envelopes to speed up your mailings. For a catalog and ordering information, open the Forms menu and choose Ordering Information. Invoices User’s Guide Getting Started • 15 Getting Help In addition to this user’s guide, there is complete online help included with Invoices. Using Online Help To view the main online help topics, open the Help menu and choose Invoices Help Topics. The tabs at the top of the Help Topics dialog allow you to search the help topics with the table of contents, the index, or using the Find tab for keyword searching. Help Topics Click the Help Topics button at the top of any help window to return to the Help Topics dialog. The online help system can also be viewed by clicking the Help button in an Invoices dialog. A help topic related to that dialog displays. For more information about finding topics in the online help, see “Navigating the Online Help” on page 68. The help system also includes ToolTips, Status Bar Help, and What’s This? Help. • ToolTips display when you pause the cursor over any of the buttons in the toolbar. ToolTips can be shut off using the Toolbar dialog (see “Using the Main Toolbar” on page 14). • Status Bar Help displays on the left side of the Status Bar at the bottom of the Invoices window. You can remove the Status Bar from the screen by turning it off in the View menu. • What’s This? Help is available for buttons and other features in dialogs. Click the icon in the upper-right corner of the active dialog, then click on a feature in the dialog. A help topic will display with a description of the selected feature. You can also view What’s This? Help by pressing TAB to move to a feature in a dialog and then pressing F1, or by right-clicking on a feature and choosing What’s This? from the shortcut menu. Invoices User’s Guide Getting Started • 16 Learning to Use the Program Overview The tutorial in this user’s guide takes you through the steps of designing and printing invoices, estimates, reports, and statements. It gives you hands-on experience with most of the major features of Invoices. You can complete the tutorial all at once or just do a section at a time. The entire tutorial takes less than an hour to complete. This chapter gives you an overview of the tutorial and takes you through the steps of backing up your current file and creating a new file. The following chapters complete this tutorial: • Designing the Invoice Format • Writing and Printing an Invoice • Importing the Tutorial Files • Editing the Customer List and Product List • Sending an Estimate • Recording a Payment • Viewing and Printing Reports • Printing a Statement • Removing Old Paid Invoices • Restoring Your Files CAUTION: If you have already begun using Invoices, you need to back up your files before starting this tutorial. The files used for this tutorial will overwrite your current files (see “Backing Up Your Current Files” on page 18). Invoices User’s Guide Learning to Use the Program • 17 Starting the Tutorial Your first task in this tutorial is to design an invoice form for a fictitious company. Once the invoice form is designed, you will write and print invoices and estimates, edit the Customer List and Product List, process a payment, view and print reports, and print a customer statement. Begin by backing up your current invoice files, then create a new file to use with this tutorial. Backing Up Your Current Files Invoices allows you to have as many invoice files as you want. However, they all share the same Customer List and Product List. If you have already begun using Invoices, you need to backup your files before continuing with this tutorial to prevent losing any information you have already saved. When you have completed the tutorial, you can restore your files from your backup. If you are running Invoices for the first time, you do not need to make a backup at this time. Skip ahead to “Creating the Tutorial File” on page 20. CAUTION: Because the data on your hard drive can be lost or corrupted by a power surge, you should backup your files to tape or diskette. It is also a good idea to save each new backup on a different diskette, in case of disk errors or accidental erasure. Invoices User’s Guide Learning to Use the Program • 18 To Backup Your Current Files Before you backup your file, be sure the file you want to backup is the file that is open. The file name is displayed in the title bar at the top of the program window. 1. Open the File menu and choose Backup to open the Backup dialog. To save your backup to diskette, insert a formatted diskette in your disk drive. 2. Enter the drive where you want to save your backup file in the Backup working files to box, or click the Browse button. We recommend that you save the backup to tape or diskette. You can enter a file name for the backup, but you do not need to. If you do not enter a name, the backup file takes its name from your invoice file. For example, if your disk drive is Drive A, the box should read a:\filename Backup.bak, where filename is the name of your invoice file. 3. Click OK. You may want to keep separate backup files each time you make a backup. That way, if one of your backup files is not saved properly, you will have another one if you need it. To keep separate backups, save each backup file with a different name, or use a new diskette or folder for each backup file. Invoices User’s Guide Learning to Use the Program • 19 Creating the Tutorial File Once you have made a backup of your file, you can create the working file for the tutorial. 1. 2. Open the File menu and choose New File to open the New Invoice File Name dialog. If you are just starting the program, click Create in the File Selection dialog. If the ProVenture Invoices Setup Wizard is displayed, click Cancel, then open the File menu and choose New File. Click in the File Name box and type Xterm. In order to use the files for the tutorial that are on the Invoices CD, you must name this invoice file Xterm. 3. Click Open. When you start a new file, the ProVenture Invoices Setup Wizard opens automatically, allowing you to choose your form options for the new file (see “Using the ProVenture Invoices Setup Wizard” on page 22). Invoices User’s Guide Learning to Use the Program 20 Designing the Invoice Format Overview In this chapter, you will design invoices for a product and service oriented company. You will begin by using the ProVenture Invoices Setup Wizard, then you will further customize the invoices in the Customize page of the Invoices workbook. Using the ProVenture Invoices Setup Wizard Once you have opened a new file, the ProVenture Invoices Setup Wizard displays to guide you through the process of creating an invoice form. You can also start the wizard by opening the Tools menu and choosing Invoice Setup Wizard. The ProVenture Invoices Setup Wizard allows you to enter the return address, choose the business type, choose the form style, and choose the sales tax criteria. Once you have completed this wizard, you will further customize the invoice format in the Customize page. To continue with the wizard, click Next. Invoices User’s Guide Designing the Invoice Format • 21 Entering the Return Address You can enter up to five lines of return address information. In this tutorial, the company name, two address lines, and a phone number line are printed at the top of the invoices. To leave the return address blank on your invoices, leave this box empty. You may want to leave this box blank if you are using letterhead or have your return address pre-printed on your invoices. To enter your return address, type each line, then press ENTER to move to a new line. Invoices User’s Guide 1. Type the following information in the box. X-Terminators 86 Beetle Street Menlo Park, CA 94025-5991 Call: (650) 555-BUGS 2. Click Next. Designing the Invoice Format • 22 Selecting the Business Type You can choose a style that best matches your type of business. The selection you make in this step of the wizard determines the names of the headings and the number of columns on your invoices and estimates. The company in this tutorial sells products and services. 1. Choose the Products and Services option at the top of the dialog. The wizard displays a preview of the headings. 2. Invoices User’s Guide Click Next. Designing the Invoice Format • 23 Selecting the Invoice Style You can choose an invoice style to customize the look of your invoices. The selection you make in this step of the wizard determines the fonts that are used when printing your invoices and estimates. This tutorial uses the Standard style. 1. Choose the Standard option at the top of the dialog. The wizard displays a preview of the selected invoice style. 2. Invoices User’s Guide Click Next. Designing the Invoice Format • 24 Selecting the Sales Tax Format Invoices supports U.S. and Canadian sales tax computations. It also supports two tax rates. You can choose the tax structure you want to use for your invoices and estimates. This step also allows you to enter the tax rates you use most often. This tutorial uses only one U.S. tax rate. Invoices User’s Guide 1. Choose the One tax only option in the United States box. 2. Click in the Sales Tax (%) box and enter 7.75. 3. Click Next. Designing the Invoice Format • 25 Completing the Wizard MySoftware offers a selection of pre-printed forms for use with Invoices. You can have your logo and your return address imprinted directly on these forms. Single-sheet or multipart, carbonless forms are available, as well as double-windowed envelopes to speed up your mailings. Print your data on these professionally-designed forms to give your invoices, estimates, and statements a polished look. For a catalog and ordering information, open the Forms menu and choose Ordering Information. 1. Click Next. The last dialog of the ProVenture Invoices Setup Wizard opens. 2. Invoices User’s Guide Click Finish. Designing the Invoice Format • 26 Customizing the Invoices When the ProVenture Invoices Setup Wizard closes, the Invoice page displays the selected invoice design. The columns in the Line Item area are configured and labeled for a product and service type business. Only one sales tax column is shown. Click the Customize tab to display the Customize page. In the Customize page, you can personalize your invoice format: • Add clipart for your logo. • Edit your return address. • Change the titles on the forms. • Change the width of the columns. • Add border lines. • Change the fonts. • Add a message to the bottom of invoices, estimates, and statements. You can also choose from MySoftware’s professionally-designed forms. For information about choosing a pre-printed form, see the online help. Invoices User’s Guide Designing the Invoice Format • 27 In this tutorial, you will rename the column headings, resize the columns, add a clipart logo, choose the fonts that are printed on the invoice, and add a message to print on the bottom of every invoice. Customizing the Column Headings 1. Click the Add/Remove Columns button to open the Add/Remove Columns dialog. The marked check boxes in the Add/Remove Columns dialog represent the columns that display and print on your invoice. Cleared check boxes do not display or print. 2. Invoices User’s Guide Click the check boxes in the General Information Block to mark or clear them: • Mark PO Number, Terms, Customer #, Service Rep., and Project. • Clear Code. Designing the Invoice Format • 28 3. Click the check boxes in the Line Item Area to mark or clear them: • Mark Date, Code, Quantity/Hours, Price/Rate, and Tax. • Clear Dept., Discount, and Tax2. The Description and Amount columns are required and cannot be removed from the invoice. 4. Click OK. The column selections are displayed in the Customize page. 5. Click in the Project column heading in the General Information Block. 6. Click and drag to highlight the name. 7. Type Ship Via. Changing the Width of the Columns You can click and drag the vertical lines between column headings to resize the columns. 1. Place the cursor over the vertical line between Price/Rate and Tax column headings. The cursor changes to a double-headed arrow. 2. Click and hold the mouse button down as you drag the cursor to the right to reduce the width of the Tax column. When you pause the cursor over the vertical line between column headings, it changes to a doubleheaded arrow. Invoices User’s Guide 3. Release the mouse button. 4. Reduce the size of the Price/Rate and Quantity/Hours columns in the same manner. 5. Click and drag the vertical line on the right side of the Code column heading to the right. Do the same to widen the Date column. Designing the Invoice Format • 29 Adding the Logo Clipart is placed in the Logo box and printed on the left side of your return address. 1. Click the New button to open the Select Image dialog. 2. Insert the Invoices CD in your CD-ROM drive. 3. Choose your CD-ROM drive from the Drives drop-down list. 4. Open the Tutorial folder on the CD. 5. Choose NoBugs.bmp from the File name list to view a preview of the clipart. 6. Click OK. Logo Box Invoices can read BMP, RLE, DIB, TIF, PCX, DCX, WPG, JPG, IMG, TGA, WMF, and EPS graphic formats (LZW encoded TIF files are not supported). Invoices User’s Guide The T-Maker ClickArt images included with Invoices are in a directory called Clipart. Additional clipart is stored in the Clipart directory on the Invoices CD. To reduce the size of your invoice file, Invoices saves the location of your graphic file instead of saving the clipart logo itself. For example, since the graphic you are using is on a CD, you must have the CD in your CD-ROM drive to view or print the logo. Designing the Invoice Format • 30 Changing the Fonts Fonts 1. Click the Fonts button on the bottom of the Customize page to open the Fonts dialog. Fonts can be selected for three different areas of your invoices: • Title refers to the name (like “Invoice”) that is printed at the top of the page. • Headings includes the return address, Ship To and Bill To headings, column headings, and the data in the General Information fields. • Data refers to the text in the Ship To and Bill To boxes, product and service descriptions, pricing, taxes, and totals. 2. Choose Arial and 30 point from the Title drop-down lists. 3. Choose Arial and 9 point from the Headings drop-down lists. 4. Choose Times New Roman and 10 point from the Data drop-down lists. 5. Click OK. The return address uses the same font and size as the Headings area. The first line of the return address is printed in a slightly larger font size. NOTE: To increase the speed of the program, the selected fonts do not display in the Customize page. To view the fonts, enter customer information into an invoice or estimate, then open the File menu and choose Print Preview. Invoices User’s Guide Designing the Invoice Format • 31 Adding a Message to the Bottom of Every Invoice 1. Global Message Click the Global Message button near the bottom of the page to open the Global Message dialog. There are three tabs in this dialog. You can enter separate messages for your invoices, estimates, and statements. 2. Click the Invoice Message tab near the top of the Global Message dialog. 3. Click in the edit box and type Thank you for doing business with X-Terminators! 4. Click and drag your cursor across the entire sentence to highlight it. 5. Choose Arial and 12 point from the font name and size drop-down lists. 6. Click the Bold, Italic, and Center Text buttons to select them. 7. Click OK. NOTE: The message does not display in the Customize, Invoice, or Estimate pages. To view the message, enter customer information into an invoice or estimate, then open the File menu and choose Print Preview. Saving Your Form Design Changes 1. Click the Invoice tab. The Form Design Changed dialog opens with design-update options. 2. Click OK to apply your changes to all future invoices. The Invoice page displays the changes you made. Invoices User’s Guide Designing the Invoice Format 32 Writing and Printing an Invoice Overview Once your invoice form is designed, you can write and print invoices to send to your customers. In this chapter, you will write an invoice and print it on plain paper. You will also learn how to print an envelope to mail this invoice to the customer. Writing the First Invoice To view the Invoice page, click the Invoice tab. In the Invoice page, you will enter the customer’s billing and shipping addresses, edit the General Information fields, enter product and service descriptions, set tax rates and discounts, and add a personal message that will print only on this invoice. Entering the Customer Address Information Enter the customer address information in the Bill To and Ship To boxes. The fields in these boxes are shown in brackets. New Invoice 1. Open the Edit menu and choose New Invoice or click the New Invoice button in the toolbar to display a blank invoice with today’s date. 2. Click on the First Name field in the Bill To box. The cursor is placed on the left side of the field, and the field name is removed from the display. Invoices User’s Guide 3. Type: Alexander, then press TAB to move the cursor to the Last Name field. 4. Type: Douglas, then press TAB. Writing and Printing an Invoice • 33 5. Type the following information into the rest of the fields: In this field… Type… Company The Achiever Group Address1 515 Taurus Court Address2 Suite 10 City San Jose State CA ZIP Code 95118-5891 Press TAB or ENTER to move from field to field. To move to the previous field, hold the SHIFT key down and press TAB. Duplicate 6. Click the Duplicate button between the address boxes to copy the billing address to the Ship To box. Editing the General Information Fields The General Information Fields are located just below the Bill To and Ship To boxes. 1. Click on the editable field below PO Number in the General Information Fields. 2. Type 106897 in the PO Number box, then press TAB. The cursor moves to the Terms box. 3. Type Net 30, then press TAB. 4. Type the following information into the rest of the fields: In this field… Type… Customer # LE388 Service Rep. Hap Ship Via Our Truck Press TAB or ENTER to move from field to field. To move to the previous field, hold the SHIFT key down and press TAB. Invoices User’s Guide Writing and Printing an Invoice • 34 Entering the First Line Item The first line item is a product description that does not require an entry in the Date column. 1. Click in the Code column of the first line of the Line Item area. 2. Type 212257, then press TAB. The cursor moves to the Description column. 3. Type Lady Beetles (1000), then press TAB. 4. Type the following information into the rest of the fields: In this field… Type… Quantity/Hours 3 Price/Rate 12.95 Press TAB or ENTER to move from field to field. To move to the previous field, hold the SHIFT key down and press TAB. 5. Click in the Tax column to mark it with a item. 6. Press TAB. , since this is a taxable Invoices calculates the Amount by multiplying Quantity times Price. Invoices User’s Guide Writing and Printing an Invoice • 35 Entering the Second Line Item The second line item is a service description with more than one line of text in the Description column. As you type in this column, the text automatically wraps to the next line. 1. Click in the Date column of the second line of the Line Item area. 2. Type today’s date, then press TAB to move the cursor to the Code column. 3. Type 199163, then press TAB. The cursor moves to the Description column. 4. Type IPM Seminar B (Includes the use of beneficial insects to combat common pests.) When you reach the end of the first line, a box opens for you to continue typing the description. 5. Press TAB twice to move the cursor to the Quantity/Hours column. 6. Type the following information into the rest of the fields: In this field… Type… Quantity 1 Price 44.95 Press TAB or ENTER to move from field to field. To move to the previous field, hold the SHIFT key down and press TAB. You may need to press TAB twice to move out of the Description column. Leave the Tax column unmarked, since this item is not taxable. Invoices calculates the Amount by multiplying Quantity times Price. There is more text in the Description column than can be displayed in one line. To view the entire contents of the field, click in the Description column and press an ARROW key on your keyboard. Press TAB twice to close the edit box and move to the next field. Although not all of the text displays, it will all print when you print the invoice. Invoices User’s Guide Writing and Printing an Invoice • 36 Adding a Discount Rate You can add a discount line to your invoice. Double-click here to edit the discount rate. 1. Open the Edit menu and choose Add Discount to add a discount line below the last item you entered. 2. Double-click in the Description field of the discount line to open the Customer Discount dialog. 3. Double-click in the Percent discount to apply box to highlight the current entry, then type 15. 4. Click OK. The new 15% discount rate displays on the invoice. Invoices calculates the amount of the discount by adding the Amount columns in the previous lines, then multiplying this subtotal times the discount rate. Changing the Tax Rate You can edit the tax rate on an invoice. The tax rate is located in the Totals box below the line items. In the Totals box, the Amount columns are added together, and the discount is subtracted, then the result is displayed in the Sub Total line. The Sub Total and Tax are added together, and the sum is displayed in the Total line. The Tax line shows the name of the tax, the tax rate, the taxable amount, and the tax. The tax rate shown is 7.75%, as you entered in the wizard. Invoices User’s Guide Writing and Printing an Invoice • 37 1. Double-click in the tax rate box to highlight the current rate. 2. Type 8.25. 3. Press TAB. The tax rate is multiplied times the taxable amount (less any discount), then the result is displayed in the Amount column of the Tax line. In this case, only the first line is taxable. The amount to tax is computed by subtracting the 15% discount from the Amount column of line one. Adding a Personal Message to This Invoice The following message will only print on this invoice. 1. Click the Message button near the bottom of the page to open the Invoice Memo dialog. You may need to use the scroll bar on the right side of the Invoice page to scroll down and display the Message button 2. Click in the edit box and type Your XT Club discount has been applied to this invoice. 3. Click and drag your cursor across the entire sentence to highlight it. 4. Choose Arial and 12 point from the font name and size drop-down lists. 5. Click the Bold, Italic, and Center Text buttons to select them. 6. Click OK. The message is displayed below the discount line. Invoices User’s Guide Writing and Printing an Invoice • 38 Printing the Invoice To print this invoice, you will choose your printer, then print the invoice on a plain piece of 8 ½" x 11" paper. You will then print a #10 envelope for the invoice. 1. Open the File menu and choose Print > Print Invoice to open the Print Invoice dialog. 2. Click the Name drop-down list and choose the printer you want to use to print this invoice. The printer you choose becomes the default printer for invoices. You can choose different default printers for invoices, estimates, statements, packing slips, and envelopes. Invoices User’s Guide 3. Choose Current Invoice in the Print Range box. 4. Click OK to print the invoice. Writing and Printing an Invoice • 39 Printing the Envelope You can mail your invoices in the double-windowed envelopes available from MySoftware, or print the customer’s address on an envelope. 1. Open the File menu and choose Print > Print Envelope to open the Print Envelope dialog. 2. Click the Name drop-down list and choose the printer you want to use to print this envelope. The printer you choose becomes the default printer for envelopes. You can choose different default printers for invoices, estimates, statements, packing slips, and envelopes. 3. Choose Douglas, Alexander - The Achiever Group from the Customer Name list. 4. Choose Envelope #10 4 1/8 x 9 1/2 in from the Paper Size dropdown list. 5. Insert a #10 envelope in your printer according to your printer’s instructions. 6. Click OK to print the return address and billing address on the envelope. If the information is printed sideways on the envelope, you may need to change the printer orientation. To change the orientation, open the Print Envelope dialog and click Properties (see your printer’s documentation). NOTE: The addresses used in this tutorial are fictional. Invoices User’s Guide Writing and Printing an Invoice • 40 Importing the Tutorial Files Overview Invoices automatically builds a Customer List and a Product List as you write your invoices. When you type an invoice, the information is automatically filled in from these lists when a match is found. This section of the tutorial introduces you to the Customer List and the Product List. Then it takes you through the steps of importing a database into your Customer File. Lastly, it shows you how to restore the files from a backup. The backup file for the tutorial is on the Invoices CD. CAUTION: If you have already begun using Invoices (other than for this tutorial) and have not made a backup of your files, you need to open your invoice file and make a backup of it before starting this section (see “Backing Up Your Current Files” on page 18). Invoices User’s Guide Importing the Tutorial Files • 41 Viewing the Lists The customer and product information you entered in the invoice are displayed in the Customer List and the Product List. Viewing the Product List Click the Product tab. The information you entered for the IPM Seminar B and the Lady Beetles are shown on separate lines in the list. The list is arranged alphabetically by description. Viewing the Customer List Click the Customer tab. The address information for the customer you entered on the invoice is displayed. Invoices User’s Guide Importing the Tutorial Files • 42 Importing a Customer List If you already have a database with your customer information, you can save yourself a lot of retyping by importing the database into the Invoices Customer List. In this section, you will import a customer list from a text file on the Invoices CD. First you will select the file, then you will map the import fields from the text file to the field names used by Invoices. Selecting the Import File 1. Open the File menu and choose Import Customer List. The Open dialog displays to help you locate the file you want to import. For a list of file types you can import, see “Importing a Customer Database File” in the online help. 2. Click the Files of type drop-down list and choose Text Files (*.txt). 3. Insert the Invoices CD in your CD-ROM drive. 4. Locate the Tutorial directory on the CD. 5. Click the file named Address.txt to select it. 6. Click Open. Since you are importing a text file, the Use First Record for Field Names dialog opens. 7. Click Yes in this dialog, since the first record contains field names. The Map Import Fields dialog opens with the names from the first record in the import list. Invoices User’s Guide Importing the Tutorial Files • 43 Mapping the Import Fields The import file contains billing address information only. In order for Invoices to properly use the data in the import file, you must map the field names in the import file to field names from Invoices. In the Invoices Customer List, the billing address field names start with BT. To simplify the process for this tutorial, the field names in the import file match the field names used by Invoices. For a list of the field names used in Invoices, see “Field Names in Map Import Field Dialog” in the online help. 1. 2. 3. Click the BTAddress1 field from the Fields in Import Database list. The field names in this list are from the import file. Click the BTAddress1 field from the Fields in Opened Invoice File list. The field names in this list are from the Customer List. Click the Map button, located between the lists to display the pairing in the Mapped Fields list at the bottom of the dialog. 4. Click the BTAddress2 field in the Import Database list. 5. Click the BTAddress2 field in the Invoice File list. 6. Click the Map button to list the new pairing below the first pairing in the Mapped Fields list. 7. Map the rest of the fields by selecting matching records from the lists and clicking the Map button. In this tutorial, all of the field names in the import file are the same as those in the Customer List. The Title field in the import file does not have a match to a Customer List field name. Do not map this field. Invoices only uses the data you map to field names in the Customer List. If you need to remove a pairing from the Mapped Fields list, click the pairing to select it, then click the Unmap button. 8. Click OK to import the database. This adds 49 records to your customer list. If your customer list was empty when you started this tutorial, you now have a total of 50 records. Invoices User’s Guide Importing the Tutorial Files • 44 Loading the Tutorial Backup File The backup file for this tutorial is in the Tutorial directory on the CD. The information in the file contains the information from the previous steps along with more data for you to work with. The steps for loading this file are the same as you would use to restore your files from your backup. CAUTION: If you have already begun using Invoices (other than for this tutorial) and have not made a backup of your files, you need to open your invoice file and make a backup of it before starting this section (see “Backing Up Your Current Files” on page 18). 1. Insert the Invoices CD in your CD-ROM drive. 2. Open the File menu and choose Restore from Backup to open the Restore from Backup dialog. 3. Click Browse, and locate the Tutorial directory on the CD. To restore a file from a backup, the original file must be open. For example, to restore the tutorial files from the backup file on the CD, you need to have the Xterm.inv file open. If you do not have a diskette in your A drive, a message displays telling you so. Click Cancel to open the Restore From dialog. Invoices User’s Guide 4. Click the file named Xterm.bak. 5. Click Open to return to the Restore from Backup dialog. 6. Make sure the Invoices, Customers, and Products check boxes are marked in the Restore From Backup dialog. 7. Click OK to add the files to your hard drive. Importing the Tutorial Files • 45 Before your files are restored, a message displays to remind you that all of the information in your current files will be replaced by the backup files. 8. Invoices User’s Guide Click Yes. Importing the Tutorial Files • 46 Editing the Customer List and Product List Overview As you use Invoices, you may need to make changes to the Customer List and the Product List. This chapter takes you through the steps of editing these lists. Editing the Customer List The Customer Page displays a list of customers on the left and the contact and billing information for the selected customer on the right. In this section you will add the fax number for a customer and change the Repeat Billing options for your customers. 1. Click the Customer tab. 2. Scroll through the Customer Name list on the left side of the dialog until you find: Lackey, Sylvia - Sylvia’s Gardens. 3. Click on this name to display the customer information on the right. 4. Click in the Fax box and type (408) 555-5225. If you have a fax modem installed, you can copy the fax number from your customer list and paste it into your fax program. Invoices User’s Guide Editing the Customer List and Product List • 47 Changing the Repeat Billing Options 1. Mark the Repeat Billing check box to allow repeat billing for this customer. 2. Open the Tools menu and choose Repeat Billing to open the Repeat Billing dialog. 3. Click the check boxes in the General Information Block to mark or clear them: 4. 5. • Mark Terms, Customer #, Service Rep., and Ship Via. • Clear PO Number. The sixth field is dimmed and marked (not in use). Click the check boxes in the Line Item Area to mark or clear them: • Mark Taxes, and Customer Memo. • Clear Line items. Click OK. Every time you write a new invoice for a customer that has the Repeat Billing option marked, the information selected in the Repeat Billing dialog from the customer’s previous invoice is copied into the new invoice. An example of this behavior is shown in the “Sending an Estimate” chapter of this tutorial starting on page 50. Invoices User’s Guide Editing the Customer List and Product List • 48 Editing the Product List The Product page displays the products and services from your invoices. In this section you will change the price of a product. 1. Click the Product tab. 2. Click on the word Description in the column headings to sort the Product List in descending order (Z to A) by description. 3. Locate Preying Mantid Egg Case in the list. 4. Click in the Price column in this line. 5. Change the price to 2.50. When you write a new invoice for this product, the Price/Rate column will be automatically filled in with this price. Invoices that are already written are not changed. Invoices User’s Guide Editing the Customer List and Product List • 49 Sending an Estimate Overview You can send estimates to your customers. When a customer accepts the estimate and places the order you can convert the estimate to an invoice. In this chapter you will first write and print an estimate, then you will convert the estimate to an invoice. Writing and Printing the Estimate Writing an estimate is essentially the same as writing an invoice. As you type, the Customer List and Product List are searched. When a match is found, the fields are filled in from the lists. Invoices User’s Guide Sending an Estimate • 50 Entering the Customer Information New Estimate 1. Click the Estimate tab. 2. Open the Edit menu and choose New Estimate, or click the New Estimate button in the toolbar. A blank estimate is displayed with today’s date. 3. Click in the First Name field of the Bill To box. 4. Type Polly. The Bill To and Ship To boxes automatically fill in with Polly Isaac’s information from the Customer List. Click in a General Information field. The General Information fields automatically fill in. The data for these fields is copied from the last invoice written for this customer. Entering the Product and Service Information The product and service descriptions are saved in the Product List. You only need to type a few letters in the Description column, then you can choose the description from the list. 1. Click in the Description column of the first line of the Line Item area. 2. Type Bac. 3. Click the arrow on the right side of the column to view the dropdown list. 4. Choose Bacillus thurengiensus v. kurstaki (16 oz.) from the list. There is no need to type in the entire description line. 5. Press TAB to move to the Quantity/Hours column The line automatically fills in with the product identification information and the unit price. 6. Type 1 in the Quantity/Hours column, then press TAB. 7. Click in the Description column of the next line. 8. Type Bt. The rest of the description line automatically fills in since there is only one description in the Product List that starts with Bt. 9. Press TAB to move to the Quantity/Hours column. The line fills in with the code number and the hourly rate. Invoices User’s Guide Sending an Estimate • 51 10. Type 2 in the Quantity/Hours column, then press TAB. Invoices calculates the Amount for each line by multiplying Quantity times Price, then totals the estimate. A discount line is also added to the line item area, since a discount is entered for this customer in the Customer List. Editing the Personal Message The personal message is copied from the last invoice written for this customer. You will need to change the word invoice to estimate. 1. Click the Message button to open the Invoice Message dialog. 2. Double-click on the word invoice to highlight it. 3. Type estimate. 4. Click OK. Printing the Estimate 1. Open the File menu and choose Print > Print Estimate to open the Print Estimate dialog. 2. Click the Name drop-down list and choose the printer you want to use to print this estimate. The printer you choose becomes the default printer estimates. You can choose different default printers for invoices, estimates, statements, packing slips, and envelopes. Invoices User’s Guide 3. Choose Current Estimate in the Print Range box. 4. Click OK to print the estimate. Sending an Estimate • 52 Converting the Estimate to an Invoice You can easily convert an estimate to an invoice using Invoices. Create Invoice 1. Click the Estimate tab. 2. Be sure the estimate you want to convert is displayed. 3. Click the Create Invoice button at the bottom of the Estimate page. The Invoice page opens and a new invoice is created with today’s date and all of the information from the estimate. You can edit the invoice if you need to. For example, you may need to enter a purchase order number and change the message printed on the invoice. The estimate remains unchanged. To view it, click the Estimate tab. Invoices User’s Guide Sending an Estimate • 53 Recording a Payment Overview When a customer sends a payment to you, you can apply the payment to unpaid invoices. In this chapter you will enter a payment on account for a customer, then apply it to unpaid invoices. An overpayment will be shown as a credit. You will then enter a negative payment for the credit as if you issued a refund check for the overpayment. Applying a Payment to Invoices When you enter a payment, Invoices automatically applies the payment to the oldest unpaid invoice for the customer. Any overpayment is saved as a credit for you to apply to the next unpaid invoice. You can also enter a negative payment. 1. Click the Payment tab. 2. Click in the Customer drop-down list and choose Dale, Bennie Dale’s Landscape Maintenance. All of the unpaid invoices for the selected customer are listed in the Invoices box. Invoices User’s Guide Recording a Payment • 54 3. Click in the Payment column of the Enter a payment box and type 150, then press TAB to move the cursor to the Check/Card# column. 4. Type Check #944. The payment is assigned to invoices in the Distribution column of the Invoices box. 5. • $37.17 is applied to invoice number 1056. • $75.78 is applied to invoice number 1082. • $37.05 is displayed as a credit at the end of the list. Click Apply Payment to apply the payment distribution to the invoices and clear the Distribution column. For information about changing which invoices a payment is applied to, see “Apply the Payment to Invoices” in the online help. Applying a Negative Payment 1. Click in the Payment column of the Enter a payment box and type -37.05 (make sure you enter a minus sign), then press TAB. 2. Type Overpayment in the Check/Card# column. The negative payment is applied to the credit in the Distribution column. 3. Click Apply Payment. The credit is removed from the list. Viewing a Record of Payment Entries 1. Click Payment History to open the Payment History dialog. The Payment History dialog lists all payment entries for the selected customer. 2. Invoices User’s Guide Click OK to close the Payment History dialog. Recording a Payment • 55 Viewing and Printing Reports Overview Invoices allows you to print several types of reports to help you keep your business operating efficiently. In this chapter you will view an Accounts Receivable Report, then you will filter and print the Accounts Receivable Report. Selecting Reports Reports To view the Reports dialog, open the View menu and choose Reports, or click the Reports button in the toolbar. The names of the reports are displayed as icons on the left side of the Reports dialog. The selected report displays on the right. The menus and toolbar at the top of the dialog help you to navigate, print, and customize a report. Invoices User’s Guide Viewing and Printing Reports • 56 Viewing an Accounts Receivable Report 1. 2. 3. 4. 5. 6. 7. Zoom Navigation Invoices User’s Guide Click the Receivables folder on the left side of the dialog to open the folder. Right-click on the Accounts Receivable icon and choose Customize from the shortcut menu to open the Accounts Receivable Properties dialog. Click the Date tab. Click on the Dates drop-down list, scroll to the end of the list, and choose Custom Dates. Click in the From box and type 04/01/1996, then press TAB. The cursor moves to the To box. Type 06/30/1996. Click OK. The Accounts Receivable report is displayed on the right side of the dialog. Payments received in the second quarter of 1996 are displayed by invoice and subtotaled by customer and month. To change the magnification of the display, open the View menu and choose Zoom, or click the Zoom button in the toolbar. There are three levels of magnification available. To view areas of the report that do not fit in the display, use the scroll bars on the bottom and right sides of the report view box. To view the other pages of the report, use the navigation buttons in the toolbar. Viewing and Printing Reports • 57 Printing a Report Print Print the displayed report directly from the Reports dialog by clicking the Print button in the toolbar at the top of the dialog. In this section you will filter the Accounts Receivable report by a single customer, then print the report. Filtering the Accounts Receivable Report 1. Click the Receivables folder to open it, if it is not already open. 2. Right-click on the Accounts Receivable icon and choose Customize from the shortcut menu to open the Accounts Receivable Properties dialog. 3. Click on the Transactions tab. 4. Choose Herschel, Rashie - Bay Area Rail Lines from the Transactions For drop-down list. 5. Click OK. The Accounts Receivable Report displays the amounts owed by Bay Area Rail Lines for the second quarter of 1996. Invoices User’s Guide Viewing and Printing Reports • 58 Printing the Accounts Receivable Report Once you have the Accounts Receivable report displayed, you can print it. Print 1. Open the Report menu and choose Print, or click the Print button in the toolbar, to open the Print Setup dialog. 2. Choose the printer you want to use for the report from the Name drop-down list. 3. Choose Portrait orientation for this report. 4. Click OK to print the report. Exiting the Reports Dialog Exit Invoices User’s Guide To exit the Reports dialog, open the Report menu and choose Exit, or click the Exit button. Viewing and Printing Reports • 59 Printing a Statement Overview After viewing reports, you might want to send statements to customers who owe you money. In this chapter, you will print a statement of outstanding invoices for a customer. Printing the Statement The Print Statement dialog allows you to select the customer or customers you want to send statements to. You can also choose to include only invoices dated before a specified date in the printed statements. The Print Statement dialog allows you to choose a printer, choose a preprinted form to print on, choose the customers, indicate how many copies of each statement to print, and choose to print statements for unpaid invoices up to a specified date. You can also open a dialog to set the print margins (see “Setting the Print Margins” in the online help) or align your printer (see “Aligning Your Printer” in the online help). To print envelopes for your statements, see “Printing the Envelope” on page 40. Invoices User’s Guide Printing a Statement • 60 To print the statement: 1. Open the File menu and choose Print > Print Statement to open the Print Statement dialog. 2. Click the Name drop-down list and choose the printer for printing this statement. The printer you choose becomes the default printer for statements. You can choose different default printers for invoices, estimates, statements, packing slips, and envelopes. Invoices User’s Guide 3. Click One Customer in the Customer Range box. 4. Choose Herschel, Rashie - Bay Area Rail Lines from the One Customer drop-down list. 5. Choose Plain Paper Statement from the Statement Form dropdown list. 6. Mark the Print invoices dated on or before check box. 7. Click in the date box and type 06/30/1996. 8. Click OK to print the statement. Printing a Statement • 61 Removing Old Paid Invoices Overview After you have written a lot of invoices and estimates, your file will get very large. Reducing the number of invoices and estimates in your file can speed up sorting and finding. To make the invoices file more manageable, you can remove the old invoices and estimates from your file. Invoices only removes invoices that have a zero balance. You can also choose to remove voided invoices and old estimates. Since the invoices and estimates will be deleted from the file, it is a good idea to backup your files before removing the old invoices and estimates (see “Backing Up Your Current Files” on page 18). In this chapter you will remove all of the estimates and paid invoices dated before January 1, 1996. Since you do not need to restore these files to their current state, you do not need to back up the files in this tutorial. Invoices User’s Guide Removing Old Paid Invoices • 62 Removing the Invoices and Estimates The Remove Invoices dialog allows you to choose which invoices or estimates to remove. 1. Open the Tools menu and choose Remove Invoices to open the Remove Invoices dialog. 2. Mark the Old Paid Invoices check box if it is not already marked. 3. Mark the Old Estimates check box if it is not already marked. 4. Clear the Void Invoices check box if it is marked. 5. Click in the Remove only those dated before box and type 01/01/1996. 6. Click OK. All of the old paid invoices and old estimates from 1995 are removed from the file. Unpaid and voided invoices are not removed. Invoices User’s Guide Removing Old Paid Invoices • 63 Restoring Your Files Overview When you started this tutorial, you were instructed to backup your invoice files. Now that you have completed the tutorial, you will want to restore your files to your hard drive. This will overwrite the Customer List and Product List used in this tutorial. You can backup your files and reload the tutorial files from the CD at any time. For example, you might want to use the tutorial files to practice a procedure from the online help. If you did not have files to backup, you can erase the tutorial data by restoring using the Empty.bak file in the Tutorial directory on the Invoices CD (see “Restoring from Empty.bak” on page 65). Restoring from a Backup The Restore from Backup dialog allows you to select the backup file and choose which files to restore. You will select the backup file you made at the start of this tutorial and overwrite the Product List and Customer List from the tutorial on your hard drive. If you did not backup your files before starting this tutorial, see “Restoring from Empty.bak” on page 65. Invoices User’s Guide Restoring Your Files • 64 Restoring from Your Backup 1. Open the File menu and choose Open File. 2. Choose your invoice file from the list in the Open dialog. 3. Click Open. The tutorial file closes and your invoice file displays on your screen. 4. Insert the diskette that you saved your backup on into your disk drive. 5. Open the File menu and choose Restore from Backup. 6. Click the Browse button and locate your backup file. If you saved your backup on a diskette, choose drive A. 7. Click Open to return to the Restore from Backup dialog. 8. Make sure all three check boxes in the Restore from Backup dialog are marked. 9. Click OK. 10. Click Yes in the reminder message to restore your files to your hard drive. Restoring from Empty.bak Restoring from Empty.bak will delete the data in your Customer List and Product List. 1. Open the File menu and choose New File. 2. Type Empty in the File name box. 3. Click Open. The tutorial file closes and the ProVenture Invoices Setup Wizard displays. 4. Click Cancel to close the wizard. 5. Insert the Invoices CD in your CD-ROM drive. 6. Open the File menu and choose Restore from Backup. 7. Click the Browse button and locate Empty.bak in the Tutorial directory on the Invoices CD. 8. Click Open to return to the Restore from Backup dialog. 9. Make sure all three check boxes in the Restore from Backup dialog are marked. 10. Click OK. 11. Click Yes in the reminder message to overwrite the tutorial files on your hard drive. Invoices User’s Guide Restoring Your Files • 65 Learning More About Invoices Overview This tutorial has shown you how to design, write, and print invoices and estimates. You have learned how to print statements, and use the reporting, and file backup features of Invoices. The online help has more extensive information about each of the features mentioned in this tutorial, as well as many other features. Learning About Other Features of Invoices The tutorial helped you learn about most of the features of Invoices. The online help contains information about all of the features of the program. Some of the other features that you may find useful include: Designing and Customizing Invoices • Choosing a Pre-printed Form • Changing the Tax Names and Rates • Adding an Aging Statement Writing Invoices and Estimates • Changing the Invoice Number and Date • Entering Refunds, Credits, or Shipping Charges • Deleting Line Items Recording Payments Invoices User’s Guide • Applying Payments to Specific Invoices • Applying Credits • Removing a Payment Learning More About Invoices • 66 Printing Invoices, Estimates, and Statements • Setting the Print Margins • Aligning Your Printer • Printing Packing Slips • Previewing the Invoices or Estimates • Sending by Fax Printing and Viewing Reports • Customizing the Reports Dialog • Renaming a Report • Exporting a Report Managing Your Invoices • Viewing the Register • Sorting the Register • Finding a Specific Invoice or Estimate • Selecting Invoices or Estimates in the Register • Voiding Invoices and Estimates • Deleting Invoices and Estimates Managing Your Customer List • Adding or Deleting a Customer • Entering Discount and Credit Information • Documenting Account Activity • Duplicating Information on New Invoices Managing Your Product List • Adding or Deleting a Product and Service • Finding a Product or Service in the List Managing Your Files • Transferring or Deleting Files • Using Invoices with Other Programs To learn more about these features, see the online help. Invoices User’s Guide Learning More About Invoices • 67 Navigating the Online Help The online help for Invoices offers many features to help you find the information you need. To view the online Help topics, open the Help menu and choose Invoices Help Topics. This opens the Help Topics dialog. Use the following navigation tools to find the help topics you want: The Contents tab is like the table of contents in a book. Double-click on a icon to see the topics that are listed underneath it. To view a topic, double-click on a icon. The Index and Find tabs in the Help Topics dialog can help you refine your search for a help topic. The Index tab in the Help Topics window works like the index in a book. Enter the word or phrase you are looking for in the box at the top. To view a help topic, double-click on the index entry in the list. Invoices User’s Guide Learning More About Invoices • 68 The Find tab lets you search for words and phrases in the help file. This is particularly useful if you know the word you need, but are having trouble finding the information. Enter the word or phrase you are looking for in the box at the top. To view a help topic, double-click the topic in the list at the bottom. Select a topic from the Help Topics dialog, or click a Help button in a dialog, to open the main help window. The Help toolbar that is displayed at the top of the main help window also has some features that may be useful. The button returns you to the Help Topics dialog. The button takes you back to the last topic you viewed. The button lets you print the current help topic. buttons allow The you to browse through related help topics like you would browse through a chapter in a book. button lists some terms The used in the User’s Guide and the online help that may be unfamiliar to you. Invoices User’s Guide Learning More About Invoices • 69 Helpful Hints and Troubleshooting General Hints and Troubleshooting Adding Finance Charges or Mark-up Rates Adding a finance charge or mark-up rate is simply adding a percentage to the subtotal on your invoice. 1. Click in a new line on your invoice and enter a description of the mark-up. 2. Enter a decimal number in the Quantity column. A 5% finance charge or mark-up rate would be entered as .05 in the quantity column. 3. Enter the invoice subtotal in the Unit Price column. 4. Press TAB. The invoice subtotal and total change to reflect the finance charge or mark-up rate. Keeping Invoices for More Than One Company Invoices allows you to have as many different invoice files as you want. Each file numbers its invoices independently of any other file. Reports are generated for each file separately. However, the files share the same Customer List and Product List. If your companies share this information, you only have to edit it once. For example, if a customer has a new phone number, edit the Customer List in one invoice file, and that will edit it for all of the invoice files. If you want to keep your Customer List and Product List separate for each company, you can backup each file as you exit it, then restore each file from backup before you start working on it (see “To Keep Separate Files in Backups” on page 71). Invoices User’s Guide Helpful Hints and Troubleshooting • 70 To Keep Separate Files in Backups Suppose you have two companies named A and B. The first time you run Invoices, name the first file A. 1. Backup the file for company A, when you finish working with it (see “Backing Up Your Current Files” on page 18). 2. Create a new file and name it B. 3. Delete the customers from the Customer List and the products from the Products List (see “Editing the Customer List and Product List” on page 47 and “Editing the Product List” on page 49). 4. Backup the file for company B when you finish working with it. When you want to work with company A again, open the invoice file, then restore the files from the last backup (see “Restoring from Your Backup” on page 65). When you are done working with company A, make a new backup. Tax Calculations Some states or provinces require sales tax to be rounded up instead of rounded to the nearest cent. For example, 6% of $2.22 is $0.1332. Invoices rounds this up to $0.14. In some states and provinces, where taxes are rounded to the nearest cent, this may result in occasionally charging a penny more in taxes on an invoice or estimate. To correct this for individual invoices or estimates, you can edit the amount in the tax column. If the Format of the Invoice Does Not Change… The changes you make to your invoice and estimate design in the Customize page only apply to new invoices and estimates, unless you choose to apply them to the currently displayed invoice or estimate. To prevent losing data or changing the computation of the taxes and totals, existing invoices or estimates are not changed. You can update the design of an invoice or estimate you are viewing in the Invoice page or the Estimate page, or update a group of invoices or estimates in the Register. • To update a displayed invoice or estimate, open the Tools menu and choose Update Invoice Design or Update Estimate Design. • To update a group of invoices or estimates, select them in the Register, then open the Tools menu and choose Update Invoice Design or Update Estimate Design. NOTE: You may not want to update the design of invoices or estimates that have already been sent to your customers. Invoices User’s Guide Helpful Hints and Troubleshooting • 71 If Reports Do Not Print… To print the reports in Invoices, you need to have a default printer selected for Windows 95. To choose a default printer, see your Windows 95 documentation. If Unbilled Invoices Appear in Reports… When you write an Invoice with Invoices, the program treats the invoice as if it were billed on the invoice date. If you want to write an order, but not bill it until it ships, write the order in the Estimate page. When you are ready to bill the order, convert the estimate to an invoice; the new invoice will have the current date (see “Sending an Estimate” on page 50). In some reports, data from voided invoices appear. To view the report without the information from voided invoices, backup your files, then remove the voided invoices from your invoice file. When you are done with the report, restore your files from the backup. • For information about backing up your files, see “Backing Up Your Current Files” on page 18. • For information about removing voided invoices, see “Removing Old Paid Invoices” on page 62. If Toolbar Buttons and Menu Items are Dimmed… Whenever a toolbar button or menu item is not available for you to use, that button or item is dimmed. For example, click the Customer tab, then open the Tools menu. Void is dimmed, since you cannot void a customer. You can void invoices and estimates in the Invoice page, the Estimate page, or the Register. Invoices User’s Guide Helpful Hints and Troubleshooting • 72 If Colors Do Not Look Right… Clipart that uses 256 or more colors may not display accurately on your screen. Invoices uses the color palette of the original clipart to draw the screen images, if your video driver will support it. If you only have a 16color video driver, only 16-colors will be displayed; check the documentation that came with your video card and your monitor. You may be able to change your system settings using the Windows 95 Control Panel to display more colors (see your Windows 95 documentation). Likewise, a picture will print on your invoices using the color palette of your printer; if your printer has a 256 color palette, then a 256 color picture will print accurately. Screen colors are usually different than printed colors. The colors on your monitor are created with red, green, and blue light, while the colors on a printed page are created with dye or pigments. The best way to see what the colors will look like on a printed invoice is to actually print one. Printing Hints and Troubleshooting Removing the Aging Statement from Invoices An Aging Statement automatically prints at the bottom of your invoices, unless you clear the Display Aging Statement check box in the Customize page. 1. Click the Customize tab. 2. Clear the Display Aging Statement check box near the lower -left side of the Customize page. You may have to use the scroll boar on the right side of the page to move the check box into view. If the Logo Does Not Print… Invoices saves the location of the clipart file that contains your logo instead of saving the graphic with the clipart file. In order to view or print the logo, the file must be available on your computer. Invoices User’s Guide • If you selected the clipart from a CD, be sure the CD is in your CDROM drive before printing. • If you have moved the clipart file to another directory, move it back or import the logo again in the Customize page (see “Adding the Logo” on page 30). • If you think you will move the clipart for your logo, you may want to copy it into the Invoices program directory. The program directory is the Invoices directory of the ProVenture directory in the Program Files directory (c:\Program Files\ProVenture\Invoices). Helpful Hints and Troubleshooting • 73 If Color Does Not Print or Prints Incorrectly… If you are having problems printing color, you may need to update your printer driver. Check with the manufacturer of your color printer to make sure you have the most current version of the printer driver. Screen colors are usually different than printed colors. The colors on your monitor are created with red, green, and blue light, while the colors on a printed page are created with dye or pigments. The best way to see what the colors will look like on a printed invoice is to actually print one. If Colored Text Prints Black… If you have applied a color to text on your invoice, when you use a black and white printer, the colored text may be printed black instead of a shade of gray. This is the way colored text is handled by some of the printer drivers in Windows 95. Contact your printer’s manufacturer to see if an updated driver is available that corrects this problem. If Your Fax Modem Does Not Work… If you are able to print an invoice, estimate, or statement, you should be able to fax it with your fax modem. If you cannot send a fax from Invoices, check to make sure you are using the correct fax number. You also may have a problem with your fax driver. See the documentation that came with your fax driver or contact the fax modem manufacturer. If Your Printer Driver Needs Updating… If you need to update your printer driver, contact your printer’s manufacturer. Many printer manufacturers have web sites where you can download a driver. There are also a number of other places to help you get current printer drivers: Invoices User’s Guide • Microsoft’s web site http://www.microsoft.com • Microsoft’s BBS 206-936-6735 • Microsoft on CompuServe: type GO MSL • Microsoft customer support 1-800-426-9400 • Local bulletin boards • Local dealers Helpful Hints and Troubleshooting • 74 File Maintenance Hints and Troubleshooting If Empty Data Files Look Full in Explorer… If you look at the size of a file using Windows Explorer, an empty data file may appear to have data in it. This is due to the formatting information contained in the file. The formatting information instructs the file about the amount and type of data incorporated in the data file. Since a data file contains this formatting information even when it contains no data, it is larger than a truly empty file. If you have removed invoices from your invoice file and noticed that the file has not become smaller, this is due to the way the database handles its cleanup activities. The invoices are retained in the file for a time, and marked as deleted. When the database performs a cleanup operation, the invoices are removed from the file. If You Cannot Open an Invoice File… If you have entered data in a data file and Invoices cannot access the data, the file may be damaged or corrupted. Do not add any more data to this file. A data file can become corrupted if a power surge or system conflict occurs during a file writing operation. 1. Copy the damaged files to a new directory using Windows Explorer (see your Windows 95 documentation). 2. Start Invoices and open a new file with the exact same name as your old file (see “Creating the Tutorial File” on page 20). 3. Restore the file from your last backup (see “Restoring from Your Backup” on page 65). Technical Support If you cannot find answers to your questions in the online help or the manual, you can contact technical support. See the back page of the manual, the online help, or the Technical Support Policy card included with the software for contact information, hours of operation, and other details. To receive support, you will need to have your serial number. Your serial number can be found on the sleeve of your original Invoices CD or on the label of the original diskette. If you entered the serial number when you installed the software, start Invoices, then open the Help menu and choose About Invoices. The serial number is displayed in the About dialog. Invoices User’s Guide Helpful Hints and Troubleshooting • 75 Keyboard Shortcuts You can access many of the commands in Invoices from the keyboard. The most useful commands are listed below. Some of these shortcuts are the same as for other Windows programs. Working with text Copy the highlighted text to the clipboard. CTRL+C Delete highlighted text DELETE Highlight to end of the line SHIFT+END Other shortcuts Invoices User’s Guide View online help F1 Open a new invoice CTRL+I Open a new estimate CTRL+E Enter a new customer record CTRL+M Enter a new product record CTRL+P Undelete CTRL+Z Open a file CTRL+O Create a new file CTRL+N Exit the program ALT+F4 Helpful Hints and Troubleshooting • 76 Glossary of Terms Aging Statement The Aging statement shows how long money has been owed to you. An aging statement showing amounts owed by your customer can be printed on the bottom of your invoices. You can also view an Aging dialog in Invoices. Backup A backup is a copy of your files used to restore information to your working files. Invoices prompts you to backup your files when you exit the program. Click and Drag To click and drag, position the cursor where you want it, then hold the mouse button down and drag the mouse across the mouse pad. Use this action to resize columns and to highlight sections of text. Clipart Clipart refers to a graphic or picture created in another program that can be placed on your invoice. Add clipart in the Logo box in the Customize page of Invoices. Clipboard The Clipboard is where Windows 95 stores information or objects you cut or copy. Objects in the Clipboard can be pasted into Invoices or other programs. The contents of the Clipboard are overwritten each time you cut or copy a new item. Dialog A window that opens in front of the main window is referred to as a dialog. Dialogs help you perform a variety of tasks using Invoices. Invoices User’s Guide Glossary of Terms • 77 Double-Click When you click your mouse button very quickly twice in a row, you double-click. You can use this technique in Invoices to select text for editing or to open an invoice from the Register. Drive Letter Each of the disk drives on your computer is assigned a drive letter. For example, your floppy-disk drive may be drive A, your hard-disk drive may be drive C, and your CD-ROM drive may be drive D. To determine what letter is assigned to a device, see your Windows documentation. Drop-Down List A drop-down list is a box that you click on to display a list of items that you can choose from. Click the arrow on the right side of the box to display the list, then click on an item in the list to choose it. Description Drop-Down List Editable Field An editable field is a box or area on the screen where you can enter and edit data using your keyboard. Most of these fields support a right-click shortcut menu with editing options. Invoices has many editable fields in the workbook pages and in the dialogs. Export Exporting is copying data from one program to another. You can export reports to other program formats from the Reports dialog. Other programs with ODBC support can use the information in the Customer List and Product List without exporting from Invoices. See also ODBC. Fax Driver The fax driver is the software that allows Invoices to communicate with your fax modem. Invoices can only use a fax modem if you have installed a Windows 95 fax driver for it. Install a fax driver using the Windows 95 Control Panel. Invoices User’s Guide Glossary of Terms • 78 General Information Block This group of fields is printed below the billing and shipping addresses. You can include up to six columns and change the names of the column headings using the Customize page. Import Importing is copying data from one program into another. You can import customer data into Invoices by opening the File menu and choosing Import Customer List. Map Fields Mapping fields is matching the field names from a database you import to the field names that are used by Invoices. You need to map the fields from a database you import, so that Invoices can use the information. ODBC Invoices supports Microsoft’s Open Database Connectivity (ODBC). With this support, you can import customer information from any database that also supports ODBC, or you can use the information from your Customer List and Product List in another ODBC-supported database. Packing Slip A packing slip is similar to an invoice. All of the information from the invoice is printed on a packing slip, except for the price of the items, taxes, and totals. Pinfeed Pinfeed refers to a type of printer. Sometimes these printers are called “form feed” or “tractor feed.” Dot matrix printers and daisy wheel printers are primarily pinfeed types. Printer Driver The printer driver is the software that allows Invoices to communicate with your printer. Invoices can only use a printer if you have installed a Windows 95 printer driver for it. Install printer drivers using the Windows 95 Control Panel. See also Fax Driver. Record A record is a part of a database. If you were keeping track of Names, Addresses, and Phone Numbers, each record would contain one Name, Address, and Phone Number. Invoices User’s Guide Glossary of Terms • 79 Right-Click Usually a mouse controller has two buttons. In the standard setup of the mouse, the button on the left is used for selecting items; the right button is used for special functions. When you click the right mouse button (right-click) in Windows 95, you can open a shortcut menu. See also “Using Shortcut Menus” on page 15. Shortcut Menu A shortcut menu is a Windows 95 menu that pops up when you rightclick. To choose an item from a shortcut menu, left-click on the desired menu item. Sub-menu The words at the top of the main window are menu headings. Within some of the menus are sub-menus that open when you click an item in a menu. For example, click on File to open the File menu, then point to Print. A sub-menu opens with printing choices. Click on an item in the sub-menu to choose it. Invoices User’s Guide Glossary of Terms • 80 Index A accounts receivable report 57 adding clipart 30 customers 67 discount 37 products or services 67 address billing 33 return 22, 30 shipping 33 aging 66 aligning a printer 67 assigning fields 44 credits 66 customer discount 37 customer list contact information 47 editing 47 importing 43 selecting a customer 47 viewing 42 customers adding 67 credit limit 67 deleting 67 discounts 67 notes 67 customizing the Reports dialog 67 D B backup 13 billing address 33 buying forms 15, 26 C Canadian taxes 25 changing headings 28 choosing a printer 39 choosing pre-printed forms 66 clipart 30 columns adding and removing 28 resizing 29 contact information 47 create invoice 12 credit for payment 55 credit limit 67 Invoices User’s Guide date range 57 dating invoices and estimates 66 deleting customers 67 estimates 63, 67 files 67 invoice line items 66 invoices 63, 67 products or services 67 deleting line items 66 description column 35 discounts 37, 67 duplicating invoices 67 E Edit menu Add Discount 37 New Estimate 51 Index • 81 New Invoice 12, 33 estimates converting to invoice 53 dating 66 deleting 63, 67 deleting line items 66 duplicating 67 memo 52 message 32 new 51 numbering 66 printing 52 removing 63 exiting Invoices 13 exporting reports 67 F faxing 67 File menu Backup 13, 19 Exit 13 Import Customer List 43 New File 20, 65 Open File 65 Print > Print Envelope 40 Print > Print Estimate 52 Print > Print Invoice 39 Print > Print Invoices 12 Print > Print Statement 61 Print Preview 31, 32 Restore from Backup 45, 65 files deleting 67 importing 43 transferring 67 finance charges 70 finding an invoice or estimate 67 finding products or services 67 fonts 8, 24, 31 Forms menu Ordering Information 15, 26 G general information block 28 getting help 16 global message 32 graphics 30 H headings 23, 28, 31 help helpful hints 70 online 16, 68 technical support 75 troubleshooting 70 Help menu About Invoices 75 Invoices Help Topics 16, 68 I importing a customer list 43 importing clipart 30 installation 8 invoices creating from estimate 53 dating 66 deleting 63, 67 deleting line items 66 duplicating 67 memo 38 message 32 new 33 numbering 66 printing 12 removing 63 K keyboard shortcuts 76 L line items 35, 66 logo 30 M mapping fields 44 margins 67 mark-up rates 70 memos 38, 52 messages 32 Microsoft support 74 multiple companies 70 N naming reports 67 Invoices User’s Guide Index • 82 negative payments 55 new estimate 51 file 9, 20, 65 invoice 12, 20, 33, 53 notes 67 numbering invoices and estimates 66 ProVenture Invoices setup wizard 11, 21 Q quitting Invoices 13 R O online help 16, 68 opening a file 65 ordering information 15, 26 P packing slips 67 payments applying credits 66 applying to invoices 54, 66 credits 55 distribution 54 entering 54 history 55 negative 55 record of 55 removing 66 pictures 30 pre-printed forms 15, 66 printing aligning 67 alignment 60 choosing a printer 39 envelopes 40 estimates 52 faxing 67 invoices 12, 39 margins 60, 67 packing slips 67 previewing 67 reports 58, 59 statements 60 troubleshooting 73 product list editing 49 viewing 42 products or services adding 67 deleting 67 finding 67 refunds 55, 66 register finding 67 selecting invoices or estimates 67 sorting 67 viewing 67 removing invoices 63 repeat billing 48 reports customizing the Reports dialog 67 date range 57 exporting 67 filtering 58 printing 58, 59 renaming 67 selecting 56 viewing 56 requirements, system 8 return address 22, 30 running Invoices 9 S sales tax 25, 66, 71 saving files 13 selecting customers for statements 60 selecting invoices or estimates 67 shipping address 33 shipping charges 66 shortcuts 76 starting Invoices 9 statements message 32 status bar 16 supplies 15, 26 system requirements 8 T tax Invoices User’s Guide Index • 83 non-taxable items 36 rates 25, 37, 66 rounding 71 taxable items 35 technical support 75 toolbar 14 Tools menu Invoice Setup Wizard 11, 21 Remove Invoices 63 Repeat Billing 48 Update Estimate Design 71 Update Invoice Design 71 Void 72 ToolTips 16 total 37 transferring files 67 troubleshooting 70 two tax rates 25 U update estimate design 71 update invoice design 71 V View menu Reports 56 Status Bar 16 Toolbar 14 Zoom 57 void 67, 72 W What’s This? help 16 wizard ProVenture Invoices setup 11, 21 Z zoom 57 Invoices User’s Guide Index • 84 Technical Support Policy This policy replaces any previously published policies. MySoftware is committed to providing customers with excellent technical support, and we have trained representatives available to address questions and product issues. Technical Support is available for an additional fee. Since MySoftware’s goal is to provide powerful, low-cost software solutions, we have chosen not to include technical support costs in the price of our software. However, we are happy to provide this service to those customers looking for additional assistance. RECOMMENDED STEPS BEFORE CONTACTING TECHNICAL SUPPORT Look in the online help (open the Help menu and choose Help Topics) or check the Frequently Asked Questions (FAQs) in the Support section of our Web site (http://www.mysoftware.com/proventure) for answers to your questions. Both the online help and the Web site have information, such as helpful hints and last minute updates, that may not be included in the manual. BEFORE YOU CALL - Please have your credit card ready, the program running, and your serial number available. Your serial number is printed on the diskette label or the CD envelope. Also, if you received an error message while using the program, please provide the exact wording of the message. WHEN YOU CALL - Your call will be answered by an automated voice system. You will be asked to enter your credit card number—this is done so that we can handle your call more efficiently. Be assured, your credit card will not be charged until you reach a support representative and begin describing your product issue. SUPPORT PRICING - For current Technical Support pricing: • Call our Technical Support line at 510-273-2026. (Calls to our support lines are toll calls, but this ensures we can keep our service prices as low as possible.) • Check the Technical Support Policy in the Support section of our Web site (http://www.mysoftware.com/proventure). Technical Support 510-273-2026 Technical Support Hours Monday through Friday, 7:00 A.M. to 4:00 P.M. Pacific Time (Holidays excluded) This policy is subject to change without notice. Support services will be provided according to the prices, terms, and conditions in place at the time the services are used.