Focus on CSR

THE TENGELMANN GROUP
Contents
Preface
3
About this report
4
The Company
5
Corporate Citizenship
7
For many years, the Tengelmann Holding, with the enthusiastic
support of its employees, has participated in a wide range of
social projects.
Products
13
Sustainable innovations relating to products and
Kaiser’s Tengelmann stores help protect the environment.
Environment
19
Protecting the environment begins with the right mindset,
which is then put into practice in an everyday work environment –
KiK took a close look at its European headquarters.
Employees
25
Appreciation for our employees and programs to promote their
health and well-being are an everyday part of the working
environment at OBI.
Outlook
30
Legal notice
31
Preface
Ladies and gentlemen,
“Ex unitate vires” (“united, we are strong”)
is an old adage that holds true for many areas
in life, but also for the Tengelmann Group’s
commitment to sustainability. What once
began with my grandmother’s influence
was only able to grow into something much
greater because my father harnessed the
strength of the entire corporate group to
protect and preserve an environment worth
living in. Six years ago, we consolidated
our family business’s commitment to CSR,
which stretches back more than 45 years,
into the more comprehensive context of
sustainability.
Our corporate headquarters along with
our subsidiaries committed to the corporate
responsibility principle of making room for
sustainable practices in everyday business.
The ways in which sustainability is practiced
are as varied as our activities, encompassing
bricks and mortar retail in areas including
food, hardware and garden supplies, and
clothing and household items, as well as
online retail, real estate and venture capital
activities.
In the year past, our major retail
business segments each produced their own
certified sustainability report. These reports
not only document our intention to make
sustainability an integral part of everyday
business, but they also measure our progress
to date. In this special brochure, we have
put together some examples of the steps
taken by each company in order to give our
stakeholders an impression of the diversity
of our activities in this area.
I hope you enjoy reading this report!
Karl-Erivan W. Haub
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4
About this report
About this report
The range of sustainability targets
and activities pursued by the subsidiaries of the Tengelmann Group
is as diverse as their business areas.
In this brochure, we will provide you with
an overview of the major fields of action
that the holding company and the business segments Kaiser’s Tengelmann, KiK,
OBI, and TEDi are committed to. This is not
a sustainability report in the classic sense
set out in the guidelines for sustainable reporting of the “Global Reporting Initiative”
(GRI), but more a summary of the varied
and long-standing commitment of the family-owned and operated Tengelmann company to sustainability.
The report does not attempt to give a
complete account of all our practices with
regard to sustainability. Instead, it provides examples from our individual busi-
ness segments to describe the activities of
the holding and business segments in the
four fields of action “Corporate Citizenship”,
“Products”, “Environment”, and “Employees”. The content of this report has for the
most part been taken from the certified
sustainability reports of the business segments and therefore concerns the years
2010 and 2011. Wherever it made sense to
do so, reference has been made to recent developments in the current financial year. The
sustainability reports used as a basis comply
with the guidelines of the GRI and meet the
requirements of the A+ application level.
The Tengelmann Group is an internationally active multi-sector trading
company, to which the trading subsidiaries OBI, KiK, Kaiser’s Tengelmann,
Baby-Markt.de and Plus.de belong.
The real estate company TREI Real Estate
and private equity firms Emil Capital
Partners in the United States and
Tengelmann Ventures in Germany, which
have been investing in start-up companies
for several years, also belong to the Group.
The family company was founded in 1867
The Company
in Mülheim an der Ruhr and continues to
be managed by its owners in the fifth generation. The Tengelmann Group has operations in 20 countries, employs more than
83,000 people at over 4,300 branches, and
achieves annual sales revenues of more than
11 billion euros.
For more than 45 years, the company
has been committed to protecting the environment and natural world. Today, the
company focuses especially on climate protection.
The Company
5
CORPORATE CITIZENSHIP
We don’t just talk, we take action:
Our companies actively promote
volunteer work.
Getting children off to a good start in
life: This is as important on the global
level as it is on a regional level, which
is why we are conducting numerous
campaigns with this theme.
Working together to get things
done in the region by promoting
social and cultural projects on a
local level.
Volunteering is a matter of honor
Poised for future challenges
Being a good neighbor
Offering relief in emergencies
by showing great solidarity:
When natural disasters strike,
our companies collect donations
to offer relief.
Disaster relief
Corporate Citizenship
For a day away
from the desk: On
Volunteering Day,
Tengelmann employees
get actively involved
in local projects like
the Theodor-FliednerWerkstätten in
Mülheim an der Ruhr.
Active involvement, together
At Tengelmann Holding, taking responsibility for the
region and the environment while doing one’s part to
actively shape the future is a matter of course. This is
embodied in the company’s social commitment.
A family-owned company, Tengelmann
is strongly connected to the Ruhr Valley
region, having been in Mülheim an der
Ruhr for 146 years. Our strong corporate
culture of putting people at the center of
our business thus has an impact outside the
Wissollstrasse headquarters site, extending
into the immediate surrounding area and
beyond. Management’s commitment to
helping others is communicated to and
shared by employees. In addition to funding
local initiatives, employee volunteering
is also a highly important part of the
company’s public relations.
146 years
of commitment in the Ruhr Region
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8
Corporate Citizenship
Over 300,000 euros collected
in 18 years: The Tengelmann Run
combines a love of sports with
donations for a good cause.
20,144
runners participated in the Tengelmann Run
between 2004 and 2011.
The Tengelmann Run
An avid jogger, Karl-Erivan W. Haub came
up with the idea in 1994 to organize
a fun run around the company sports
field on the grounds of the Wissollstrasse
headquarters. Proceeds from the event
are earmarked for Mülheim athletic organizations for disabled children and youths.
It only took one year until the starting gun
sounded on the first-ever “Tengelmann
Run”. The event has since evolved into a large
family and athletics festival supported by numerous sponsors. Several different types of
races are held over varying distances, and for
all age groups. There is a broad program of
entertainment alongside the athletic competitions, with many special activities for kids.
Since the first Tengelmann Run held
eighteen years ago, a total of 300,000 euros
in donations has been raised. This money
goes to fund numerous athletic initiatives
for disabled children and youths. And at
the same time, the organizations benefiting
from the proceeds are active in hosting the
Corporate Citizenship
Tengelmann Run, and even compete themselves.
Tengelmann Volunteering Day
The Tengelmann holding company has been
supporting volunteering by employees at
the corporate headquarters since 2007. All
staff may receive a day off work to volunteer for a social cause. Projects are designed
in cooperation with non-profit organizations
in Mülheim, Essen, Oberhausen and other
cities of the region which headquarters staff
members can get involved in. In 2011, one
in five employees at the corporate headquarters volunteered for at least one of the
twenty projects completed. On the intranet
volunteers describe to their colleagues the
thoroughly positive experiences they had
helping out. Some enjoyed volunteering so
much that they took on additional volunteer
work after the one-day project.
Since 2007 when this initiative began, employees have invested a total of
4,500 work hours in volunteer projects.
Tengelmann’s Volunteering Day, which
has now also been introduced at the other
companies located at the headquarters site,
has made many employees more aware of
where help is needed in society. More and
more often, staff members are now suggesting projects they are interested in working for.
4,500
working hours for
voluntary projects
KiK supports school education in Bangladesh
In Bangladesh, less than half of the populace
is able to read and write. Although school is
compulsory, the materials required are often
so expensive that children are unable to attend
school. To break out of this vicious circle of a
lack of education and poverty, KiK has partnered
with the non-governmental organization
Gonoshahajjo Sangstha to support a school
project in the Dhaka region and in northern
Nilphamari. The organization uses donations to
finance the total cost of a school education. KiK
has taken on the task of financing ten of these
schools so that a current total of around 2,000
children are able to complete an elementary
school education.
OBI beaver sponsor
OBI has adopted three juvenile European
beavers born in May 2010 and orphaned as a
result of flooding of the river Oder. The beavers
currently reside at the zoo in Neunkirchen in
the German state of Saarland in a 1000-sq. m.
habitat that has been equipped and furnished
using building materials and plants from the
local OBI branch.
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10
Corporate Citizenship
School sponsorships help young people on their
way by giving them the opportunity to learn
more about the professional world.
350
School children have been given the chance
to get a closer look at the work areas of the
Tengelmann Holding in recent years.
Playground in Dortmund-Brackel
School sponsorship
Thanks to a donation, a large slide, an innovative climbing device, and modern seating were
built at a playground in the neighborhood surrounding the TEDi headquarters. The Verein
zur Förderung von Spiel- und Freizeitanlagen
für Kinder und Jugendliche1 in cooperation with
the city of Dortmund initiated this project. The
project could not have been completed without
the financial contribution provided by TEDi.
1 Association for Funding Playground and Leisure Facilities for Children and Young People
Supporting young people is a high priority
at Tengelmann. In interactions with potential recruits through internships or company open-house days it emerged that young
people often have only a vague idea of
what to expect upon entering the workforce. Thus, for the 2006/2007 school year,
Tengelmann Holding partnered with the
Louis Baare Vocational College in Bochum
– a sponsorship which still exists today –
creating an opportunity for students to
experience working for a trading firm. As
part of this sponsorship, company managers hold eight afternoon events offering insights into the various departmental
functions at a holding company. Alongside
these educational events, students are given a tour of the corporate headquarters,
take part in job application practice courses,
and complete school internships. In recent
years as many as 350 students have taken
advantage of this offer. Moreover, plans
are in place to partner with other schools
to ease the transition into working life for
even more students. The school sponsorship
project is part of the Businesses for Schools
educational initiative, funded by the foundation Partners for Schools NRW. Individual
Tengelmann Group business segments have
entered into school sponsorships as well.
For more information about this initiative,
visit www.partner-fuer-schule.nrw.de.
Balanced nutrition starts in childhood:
this is the philosophy guiding the
“Great Living Project”. A major element
of the campaign is making sure that
800 children get a healthy breakfast,
the ingredients for which are provided
by Tengelmann Holding.
Donating to charitable organizations is a sensible
way of making sure food that is still edible is used
up, thereby preventing waste. That’s why Kaiser’s
Tengelmann in all three sales regions has worked
for years with the food redistribution organization
Deutsche Tafel e. V. and other charitable organizations that collect food at stores and overstocked
items at logistics warehouses. Since 2004, Kaiser’s
Tengelmann has allowed customers to directly
donate their bottle deposit receipts at numerous
Berlin stores. This very successful concept has
now also been introduced to other sales regions.
In 2011, deposit receipts worth around 150,000
euros in total were donated to food redistribution
organizations in Berlin and the surrounding area.
Kaiser’s Tengelmann – making a deposit for
a good cause!
Corporate Citizenship
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PRODUCTS
All companies are tackling
the challenge of combining
a wide range of products
with sustainability.
Innovative products
Keeping a close eye on the product
range: Offering a sustainable selection
of products makes it easier for customers
to shop in a responsible manner.
Sustainable selection
Testing, inspecting and keeping a close eye
on things is the only way to guarantee that
all products meet quality requirements.
Quality and safety
Taking a close look at production
and transport promotes sustainability –
not just in the store, but around the
world too.
Sophisticated supply chain
Products
A wide range of products for
climate protection
The product policy at Kaiser’s Tengelmann allows customers to
enjoy a large selection of products, safe in the knowledge that
they are also helping the environment.
Organic products
The market share of organic products has
been increasing steadily in Germany in recent years. However, despite steady growth
rates, the market share of around three percent still leaves plenty of room for improvement. Organic products benefit both people
and the environment.
Organic farming practices refrain entirely from the use of chemical or synthetic her-
On average, a Kaiser’s
Tengelmann store carries
12,000 products – up to
nine percent of these are
organic.
bicides, pesticides and soluble mineral fertilizers. Furthermore, EU legislation on organic
farming demands varied crop rotation, animal welfare in an environment appropriate
to the species, and organically produced
feed without the addition of antibiotics
and performance enhancers. (Since 2006
the use of antibiotics as a performance enhancer in feed has also been banned across
the EU in conventional agriculture.) Fewer
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14
Products
25 years
– that’s how long Naturkind, the organic own
brand of Kaiser’s Tengelmann, has existed.
OBI energy-saving display
The energy-saving displays are aimed at providing
OBI customers with an overview of the most important products to help them conserve valuable
resources. To make the subject of energy saving
and resource conservation more attractive and
informative for our customers, OBI developed
a concept for the presentation of energy-saving
products: the energy-saving display. This concept
was revised by Corporate Merchandising in 2011
and is to be tested in 2012. If successful, it will
be implemented in all stores in 2013. Unlike the
structure of all other shelves in the OBI stores, this
presentation format combines items from different
categories. Customers can, therefore, obtain an
overview of the different energy-saving options
and discover new products that they can use to reduce their own consumption of resources and thus
contribute towards sustainability.
additives are allowed in the production of
organic products and the use of genetically
modified plants or micro-organisms is completely banned. In fact, the German Federal Environment Agency recommends the
expansion of organic agriculture as a key
aspect in pursuing a model of sustainable
development – that is, satisfying present
needs without neglecting the needs of future generations. As well as benefiting consumers, organic agriculture makes a significant contribution to preserving the diversity
of species and taking the burden off bodies
of water and the soil by promoting biodiversity, limiting the use of resources, reducing
greenhouse gas emissions, and creating cultural landscapes. The new EU organic logo
for labeling all organic products that comply
with EU legislation on organic production
was introduced in all EU countries in July
2010. This seal is often supplemented with
the German organic seal, which has been
used to label all organic products in Germany since 2001.
Every Kaiser’s Tengelmann store offers an average of nearly 12,000 products.
The company carries a total of 1,400 organic products in its range. Depending on
customer demand, local circumstances and
seasonal fluctuations, the share of organic products at stores ranges from 6.5 to
9 percent – ahead of the industry average.
By optimizing the merchandise management system, the company will be able to
make use of additional key figures in the
future in order to analyze its product range
according to criteria such as organic quality. This creates transparency and is a first
step towards steadily expanding the range
of sustainable products.
Products
A wide range of products are offered
in an energy-saving manner: Our
refrigerated display cases with glass
doors offer up to 35 percent energy
savings.
Naturkind – the organic own brand at
Kaiser’s Tengelmann
In 1986, over 25 years ago, when organic products enjoyed little more than a niche
existence, Kaiser’s Tengelmann introduced
Naturkind, the first organic own brand in
the retail store business, thereby helping
to make organic products accessible to a
wide range of customers. Today, the Naturkind organic product line contains over 250
different products in nearly all product areas, including fruit and vegetables, meat,
cheese, sausage and dairy products, juices,
tea, pasta, bread, and baked goods.
As well as meeting the requirements of
EU legislation on organic production, numerous Naturkind products also fulfill additional internal specifications. For example,
the maximum measured limits for heavy
metal residues at Kaiser’s Tengelmann are
far below the legally prescribed limits under the organic seal. Furthermore, the last
use of synthetic pesticides, herbicides, and
fertilizers on fields where Naturkind organic products are cultivated must date back at
least three years instead of the two years
prescribed by the EU. Every Naturkind
product undergoes strict in-house quality
management and internal quality controls,
which are regularly evaluated by external
test institutes.
Fairtrade products
Many organic products – especially those
produced in developing countries – also
carry the “Fairtrade” label. This seal guarantees producers prices above those offered on the world market so that producers have a higher and above all secure
income. Long-term supply partnerships also
ensure that social and environmental standards are implemented and adhered to.
KiK: “Products that help”
Improving the life of people in northern
Bangladesh by providing them with a secure
source of income and preventing migration to
industrial centers were the specific goals behind
the introduction of “Products that help”. By
establishing local production sites and providing
purchase guarantees for all patchwork rugs
and sea grass baskets produced, the clothing
discount chain KiK broke new ground with its
aid projects in Bangladesh. With the support
of the organization CARE Bangladesh, the
first patchwork rug production site in Rangpur
– one of the poorest regions in the north
of the country – was developed and expanded
in 2008. The first sea grass basket production
site followed in mid-2009 in Bogra. KiK has
allocated the net income from the sale of
over two million rugs and 300,000 sea grass
baskets to a variety of social and environmental
projects.
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Products
Fairtrade coffee, flowers, and bananas are
particularly popular among German consumers. The demand of German consumers for Fairtrade products has increased by
16 percent since 2010. This positive trend
can be attributed to the greater variety of
products, the increase in the number of producers, and the higher level of commitment
on the part of retailers. Kaiser’s Tengelmann
has carried GEPA and Fairtrade products
such as coffee, chocolate, and flowers in
more than 330 stores for a good 25 years,
promoting their sale by means of appropriate shelf placement, advertising campaigns
and special offers, and the expansion of this
range of special products. Next year, we will
16 percent
more demand for Fairtrade products in Germany
in 2011 compared to the previous year
continue our commitment to these products, supplementing them with more customer information campaigns.
Sustainable fishing policy
With its omega-3 fatty acids, fish is an important part of a healthy balanced diet: It is
low in cholesterol, rich in protein, and contains numerous essential vitamins and minerals. Although there is no question about
the value of fish as a healthy nutritional
choice, commercial fishing practices have
negatively impacted the stocks of many fish
species. According to the European Commission, 63 percent of all fish populations in
the Atlantic and as much as 82 percent in
the Mediterranean are already overfished.
Kaiser’s Tengelmann offers its customers a broad range of fish products, including fresh fish at our service counters, frozen fish, and fish products in our dry food
assortment. In order to prevent the further
decimation of endangered populations in
the future and keep populations healthy,
the company has followed a sustainable
strategy for the purchase of fish and sea-
Kaiser’s Tengelmann offers more than
just variety when it comes to meat
products and sausages. It is important
that suppliers commit to animal
welfare – with respect to livestock
husbandry, transport, and slaughter.
Kaiser’s Tengelmann works with suppliers
to select its range of fish products according to the specifications of this guideline.
This involves offering larger amounts of fish
deriving from healthy stocks and caught on
the basis of sustainable fishing practices, as
well as discontinuing the sale of endangered
fish species or looking for alternatives. For
example, Kaiser’s Tengelmann began to
completely remove endangered fish species such as dogfish or bluefin tuna from
its range a few years ago. The company
also discontinues its cooperation with any
suppliers who do not or cannot adhere to
the purchasing guideline and code of conduct.
In order to create transparency for its
customers and raise their awareness for the
topic of sustainable fishing, Kaiser’s Tengelmann has publicized its purchasing policy in
press releases and provided training to raise
awareness among its employees. Clear labeling, such as the MSC seal, the SAFE logo,
and the Responsible Fishery label on product packaging and at counters, also make
it easier for customers to make sustainable
consumer choices.
Raising awareness among employees
food since 2009 with the specific goal of
protecting existing ecosystems and fish
populations, minimizing bycatch, and guaranteeing complete traceability.
Based on the recommendations of
NGOs such as Greenpeace and scientific
institutes like the International Council for
the Exploration of the Sea (ICES), Kaiser’s
Tengelmann has developed a purchasing
policy that is reviewed and adapted annually. Since 2011, the company has intensified
its cooperation with Greenpeace and founded the “Working Group for Sustainable
Fishing”, whose members meet every quarter to verify compliance with the purchasing guideline and further promote its implementation.
In the future, even more information
will be provided at counters and in leaflets,
and there will be regular progress reports on
the creation of a full range of sustainable
fish products.
You can find detailed information about our sustainable fishing policy
and current purchasing guideline at
www.kaisers-tengelmann.de/Fischpolitik.
In addition to price and quality, TEDi also cares
about the sustainability of products. The company is expanding its range with an increasing number of products certified with the ‘Blue Angel’ or
FSC environmental seals. Examples include diverse
paper products such as writing and drawing pads
and envelopes. Now more than half of the paper
products in the range bear one of the two certificates or are made of 100 percent recycled paper.
TEDi also carries clothing that has been awarded
the OEKO-TEX certificate.
Certified products at TEDi
Products
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ENVIRONMENT
Taking a close look at how to save energy.
Preserving resources and the environment
is a priority in all our stores.
Energy-efficient stores
When building the most recent
21 stores, greater focus was placed
on compliance with GreenBuilding
standards.
Green Building
Moving away from nuclear energy
and towards sustainable energy
production: Green electricity is
powering an increasing number of
stores.
Green Electricity
Environment
The employees of the KiK
European headquarters in
Bönen (North Rhine-Westphalia) closely examine
environmental aspects such
as emissions, energy, water,
natural gas, paper, waste,
and mobility, taking action to
actively preserve resources
and steadily improve statistics in this regard.
Environmental protection –
a keystone of the KiK
European headquarters
Almost every decision a company makes affects the
environment. Environmental management systems
ensure that environmental impact is always taken
into consideration. This is how KiK has monitored the
processes at its European headquarters since 2010
and saved a considerable amount of energy.
In 2009, KiK started to introduce an environmental management system for its European headquarters. The system was fully
implemented in 2010 and, in January 2011,
was certified by TÜV Nord according to
the DIN EN ISO 14001:2009 standard.
The DIN EN ISO 14001:2009 standard is
the basis for setting up, introducing, managing and developing environmental management systems. Through application of
the standard, environmental protection becomes so embedded in the management of
10.4 t
CO2 saved through the use
of recycled paper
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Environment
KiK has gathered information on the
topic of GreenBuilding in a film which
can be accessed with this QR code.
“KiK is creating biotopes on
1,500 square meters around
the European headquarters,
which provide habitats for
small mammals, insects, and
birds.“
OBI Car Policy
There are strict limits for CO2 emissions for
company cars. OBI provides all store managers, as well as field and management employees, with a company car upon request. OBI
Fleet Management has restricted the selection
of possible company cars to certain manufacturers and models, specifically taking into account the reference values for CO2 emissions.
Depending on the management level, different
grades of car are available to the employees,
and a basic model with the lowest possible CO2
reference value has been selected for each car
grade in line with the OBI Car Policy. In 2011,
these reference values ranged from 109 g/km
to 141 g/ km, depending on the model. The entire company car fleet comprised 855 vehicles,
meaning that, due to the high number of cars,
it was possible to make considerable savings in
terms of CO2 emissions.
a company that environmental factors are
taken into account in all day-to-day tasks
and decisions. The company has an effective
tool for capturing its environmental impact
and can strategically manage its environmental performance.
Using the environmental management
system, KiK has been able to define seven
relevant environmental aspects at its European headquarters: emissions, electricity,
water, natural gas, paper, waste, and mobility. For each of these aspects, KiK has developed a strategy to improve its environmental performance. It collects data and
makes assessments on an ongoing basis so
as to be able to review its change processes.
The parameters relevant to operational environmental protection are documented in
an environmental handbook available to all
employees at the Bönen site.
Since the environmental management system was introduced, and with the help of
key performance indicators, the average
electricity consumption and average CO2
emissions per administrative employee have
Environment
Climate-friendly mail service
been calculated. Similar key indicators for
consumption and emissions per pallet have
been introduced in logistics.
In 2010, electricity consumption per
administrative employee was reduced
by around seven percent. Average
greenhouse gas emissions per employee
fell significantly in 2010 compared
to the previous year. Paper usage
in day-to-day office activities at the
European headquarters is on a par with
the size of the workforce there. In 2009,
around 122 tonnes of paper were used – in
fiscal 2010, this was reduced to 81 tonnes.
Until year-end 2008, only paper from fresh
fibre was used. Starting in 2009, however,
this has been gradually phased out and
replaced by recycled paper. By 2010, use
of non-recycled paper had been reduced to
25 percent. Thanks to the increased use of
recycled paper, production-related electricity
consumption was reduced by 391,680 kWh
in 2010, and production-related water
consumption by 1,902 m3. Moreover, the
environment has been spared 10.4 tonnes of
CO2. With doublesided printing, the volume
of paper used has been reduced by more than
30 percent. The transition to 100 percent
environmentally friendly office materials
at our headquarters and in stores will be
complete by late 2011. From January 2013,
only recycled paper bearing the ’Blue Angel’
label, or at least FSC-certified paper, will be
used for advertising materials. Currently, the
percentage of recycled paper used in our
sales brochures is 79 percent.
It is still not possible to conduct all correspondence
electronically, so every day the central mailroom
sends out some 750 postal items. Per financial
year that amounts to some 200,000 letters and
parcels transported by truck, rail or air, all of which
generate CO2 emissions. To ameliorate the negative environmental effects of utilising the postal
service, all companies based at the headquarters
site began using the Deutsche Post DHL GoGreen
delivery service on 1 July 2011. An additional
charge is paid for every delivery which Deutsche
Post sets aside to fund prominent international
climate protection projects. The independent institute Société Générale de Surveillance oversees this
arrangement. This measure realized a 4.13-tonne
CO2 reduction for document and parcel delivery
in 2011.
Green spaces in touch with nature
By designing all the green spaces around
its European headquarters to look like natural habitats, KiK allows its employees to
experience the integration of environmental aspects into the company’s business
activities. Working together with the Karl
Kaus foundation and local tree nurseries
and gardening firms, KiK has developed
the approximately 1,500 square metres of
land surrounding its headquarters to create
homes for small mammals, insects and birds.
The walls of its high-bay warehouse are just
the right height for nesting, in particular for
swifts and bats.
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Environment
Logistics
3,385 tonnes of CO2 saved in two years
The store design concept combines a pleasant ambiance with the use of efficient technologies that
conserve resources. When existing stores are renovated, as many as possible of the following building requirements are taken into account:
Q
Compliance with GreenBuilding standards (highly efficient use of resources with respect to
energy, water, and materials).
Q
Use of waste heat energy in refrigeration devices
to cover the store’s base load capacity.
Q
Use of covers in refrigeration devices, which
reduce energy consumption by an average of
35 percent.
These are just a few measures that have resulted in an overall reduction in energy consumption
of 5,981,055 kWh and savings of approximately
3,385 tonnes of CO2 in renovated stores in 2010
and 2011.
The subsidiary KiK Logistik I GmbH
maintains one of the most modern high-bay
warehouses in Europe. Total storage space
amounts to 65,000 m2, and is divided into
a flat shelf store of 57,300 m2 and approximately 23,000 pallet spaces, as well as a
7,700 m2 high-bay storage area. The highbay storage area is structured in the way of
14 picking lines measuring 120 metres long
and 32 metres high, and can accommodate
around 40,000 pallets. Compared to the
previous year, average electricity consumption per pallet remained the same in 2010,
as did average CO2 emissions per pallet.
Around 120 deliveries are made via
the 51 receipt gates every day. In 2010,
680,000 pallets were unloaded. Each KiK
store receives deliveries of new goods
once a week. On a daily basis, 150 trucks
are loaded at the 72 dispatch gates on the
south side of the warehouse for delivery to
specific stores. The company’s own fleet
comprises 20 trucks, which deliver goods
to all KiK stores within a 300 km radius of
the warehouse. All other deliveries from the
main warehouse are handled by a range of
regional forwarders. To reduce the CO2 of
goods transported from the warehouse to
stores, KiK aims to have developed a set
of mandatory specifications and a training
program for its transport providers by mid2012. The company is currently conducting
an inventory of its entire company fleet. As
part of this, parameters such as transport
performance and fuel consumption will be
determined for each vehicle. This data will
serve as a basis of further reducing reduce
CO2 emissions related to the transport of
goods.
Environment
The Stores
Due to the large number of stores operated by KiK, its electricity consumption is by
far the greatest in this area. During 2010,
this amounted to a total 100.93 million kWh
for its 2,500 stores across Germany.
Compared to the previous year, that represents a slight increase in average electricity
consumption per store of around 2.5 percent.
However, thanks to its conversion to
green power in 2010, KiK significantly
reduced CO2 emissions. A total of 19,370
carbon dioxide equivalents were prevented,
resulting in an 11.8 percent fall in CO2 emissions compared to 2009.
In 2009, KiK became the first European
clothing discounter to partner the European
Commission’s GreenBuilding programme,
designed to improve energy efficiency. So
far, the company has built 21 new stores according to the GreenBuilding standard and
had them certified. These stores have optimized cladding and an innovative ventilation
system. Heating is provided by an energy-efficient thermal heat pump. In these stores,
KiK has achieved average energy savings of
50 percent and reduced CO2 emissions by
40 percent. To make existing stores more
energy-efficient as well, KiK introduced a
smart metering project in January 2011 in
conjunction with Tengelmann Energie and
Deutsche Telekom. During the one-year pilot scheme, electricity consumption in 53 KiK
stores will be measured at various points in
the building every 15 minutes. This will enable the company to identify both the time
periods in which a lot of electricity is used
and the devices that consume high levels of
electricity.
50 percent
reduction in energy consumption at 15 stores
thanks to energy-efficient heat pumps
TEDi saves energy by participating in the
ÖKOPROFIT project
In 2010, TEDi participated in the City of Dortmund’s ÖKOPROFIT project (Project for Integrated Environmental Technology). The company’s headquarters in the city were the focus of an
evaluation as part of the project. The goal was to
integrate environmental protection into everyday
business practices and increase the company’s energy efficiency. TEDi shared information with other
companies and, with external consultation, performed a calculation of current and target energy
consumption. The company used systematic measures, including extensive building renovations,
to reduce its energy consumption by 2.2 million
kilowatt hours (heat energy). This corresponds to
savings of 558,800 kg of CO2. These and other
measures, such as the more efficient separation of
waste and the reduction of paper consumption,
significantly contributed to reducing greenhouse
gas emissions.
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Part-time, full-time, early or late shifts:
A variety of working hour models make
sure that the job can be adapted to
accomodate any life situation.
All companies welcome trainees and support
their development with special campaigns.
New knowledge, new challenges: Ongoing
training promotes the development of all
employees.
Flexible working hours
Training as a cornerstone
Further education
Employees
Trainee Store: Trainees take
the helm
Each year, trainees are permitted to run a store by themselves
for three weeks. This is not only a lot of fun, but also provides
valuable experience and new ideas for daily business.
Comprehensive consultation by trainees. For
three weeks, they were
completely in charge of
the Trainee Store.
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Employees
Older OBI employees find that they can count on
younger employees to take on responsibility and
rise to the occasion.
Trainees manage a
Kaiser’s Tengelmann store
The qualification measure “Trainees manage a
store” has been carried out in the Kaiser’s and
Tengelmann sales regions every year since 2002
and has now become an integral part of commercial and technical training. For one week, trainees
join together with the goal of successfully managing a store. However, the store management
and master butchers are always available should
their intervention be needed to ensure compliance
with legal regulations. The campaign significantly boosts confidence in the trainees’ own abilities
and in the team. A total of 150 trainees took part
in the project in 2011.
Once a year the next generation has its say
at a selected OBI store – for three weeks.
The “Trainee Store” project has run successfully for over ten years and is extremely
popular. While the core workforce and the
store manager stand aside, selected OBI
trainees assume responsibility for everything
that happens in a DIY store: ordering goods,
coordinating personnel, switching over
seasonal products, organizing special offers, and much more. In 2011, a total of 16
students of German Cooperative State Universities and 79 trainees from across the
whole of Germany successfully managed the
OBI store in Sinzheim/Baden-Württemberg
from 1 to 21 August. The trainee store not
only boosts young people’s confidence, it is
also one way of rewarding up-and-coming
employees for excellent performance, binding them more closely to the company, and
thus facing the challenges of demographic
change. The students and trainees can also
take their newly gained experience back to
their usual stores or to head office, where
they can potentially provide new ideas for
Employees
Permanent employees pass the torch
on to trainees.
207 hours
the amount of time the OBI store in Sinzheim
was managed by the trainees before they returned management to the permanent staff.
TEDi: Balancing family and career
improvements. Their colleagues learn that
they can trust the younger generation and
put their faith in them. An OBI store in the
hands of the “new generation” is also interesting and attractive from a customer perspective, thanks to a range of creative sales
campaigns. This has a positive effect on
the company’s image and business results.
The trainee store is also an important event
for the local media, whose reports make a
wide audience aware of OBI’s policy of giving young people the opportunity to learn
something, take on responsibility and prove
themselves in practical situations.
To help employees balance their family and career,
TEDi successfully participated in the City of Dortmund’s project “FamUnDo” (Family Conscious
Companies in Dortmund) and was recognized as
a family-conscious company. Since then, an electronic platform has provided information on the
topic of family and the employees suggestions
scheme was considerably improved by means of
the “TEDi letter”. The company welcomes newborns of employees with a baby starter set containing TEDi products that parents need for their
child. TEDi also offers flexible working hours and
trust-based working hours for administrative employees.
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Employees
What makes a healthy, balanced diet? In
cooperation with the German Association
for Nutrition, OBI organized presentations
for employees that addressed this question.
Healthy catering
Fit as OBI
The program for employees has four building
blocks: Nutrition, exercise, prevention and
relaxation.
The three OBI staff restaurants have been
awarded “premium” certification by the
German Nutritional Society. The subject of
nutrition is one of the four building blocks
of the “Fit as OBI“ program. In order for
employees to remain healthy and capable,
feel well and not be overloaded with heavy
meals that are difficult to digest, the staff
restaurants at the OBI central entities offer fresh, balanced, low-calorie and low-fat
meals. All meals are free from preservatives
and flavour enhancers. Employees have a
choice of different menus every day and can
help themselves to a salad bar or buy fresh
fruit or low-fat dairy products as snacks between meals. In December 2011 all three
staff restaurants at the OBI central entities,
each operated by the caterer “apetito”,
were awarded the “JOB &FIT Premium Certificate” by the German Nutritional Society
(DGE). The “JOB &FIT“ project is a part of
a national action plan, “In form – Germany’s initiative for healthy eating and more
movement”, and is promoted by the Ger-
Employees
Be healthy and do more
man Federal Ministry of Food, Agriculture
and Consumer Protection. The certificate is
only awarded to staff restaurants that meet
the DGE quality standard. This involves adhering to the DGE’s strict requirements relating to choice of foods, meal planning,
meal preparation and nutritional content,
as well as the staff restaurant environment.
The OBI staff restaurants far exceed normal
expectations, and in 2011 they supported
the “nutrition awareness days” with special menu offers and freshly prepared fruit
shakes. Furthermore, in cooperation with
the DGE, employees had the opportunity to
attend talks on sensible and healthy everyday eating, as well as get individual nutritional advice.
A variety of measures is offered at the company headquarters, where the motto is “Be
healthy and do more”, aimed at helping employees stay healthy and fit over the long-term.
In relation to sports and exercise, employees
had the opportunity to attend Pilates courses
at the headquarters in 2011. The courses, given
by an external trainer, were held once a week.
A total of around 60 employees took part in
these courses. Employees themselves are also
promoting more movement as a balance to
sedentary desk work. The “After-work Runners” club, which was founded by employees
in 2008, meets once to twice a week to go for
a run together.
KiK is committed to women in management positions
58 percent of the management executives at KiK
are women. They work in second and third-tier
management roles, such as department or regional management, but also in senior management positions. One of the main aims of the
KiK HR strategy is to keep the number of women in management above average and, where
possible, keep improving it. The proportion of
women in the company’s workforce – 92 percent – is high for the industry. So KiK has come
up with a few ideas to help mothers: if a woman gets pregnant during her training, she can
continue it on a part-time basis.
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Outlook
Outlook
All business segments are working together to take
responsibility and shape the future.
At Tengelmann, a family-owned and operated company, social responsibility and
commitment to the environment are a decades-long tradition. What began with
the personal commitment of a nature enthusiast in 1968 gained enormous momentum in the 80s as it became firmly entrenched in the corporate philosophy, the
frog and turtle symbolizing the company’s
commitment to protecting and preserving an environment worth living in. Today,
more than 45 years later, Elisabeth Haub
would surely be proud to see how her initiative developed over the years into a sustainability model that informs the entire company. Even in the era of shareholder value, this
family of entrepreneurs does not focus on
maximizing profits, but rather on preserving
the company for future generations of entrepreneurs and employees.
Only if we handle all resources in a responsible manner will our living environment
continue to be worth living in. For this reason, sustainability is not the dictate of the
owners of the 146 year-old family company
Tengelmann, but a topic that the employees of the holding and business segments
have voluntarily accepted and take pleasure
in promoting. In their sustainability reports,
which form the basis of this report, they not
only refer to measures that have already
been carried out in the primary fields of action, but also to goals for the future and,
most importantly, the measures that will
be implemented in order to achieve them.
All business segments are therefore pulling together. Members of the group-wide
CSR Roundtable and various working committees share ideas about new sustainability targets and how they can be reached.
The business segments address the specific
needs of their customers and their industry,
finding different ways of achieving a collective goal, such as the reduction of environmentally harmful emissions.
The segments do, however, have one thing
in common: their success will be measured
against their goals!
A wide range of information relating to the topic of sustainability in the corporate group is provided on the following pages.
Tengelmann
Group
Kaiser’s Tengelmann
KiK
OBI
TEDi
Legal notice
The natural world is also appreciated at the corporate headquarters of Tengelmann Holding in Mülheim an der Ruhr: Green spaces invite employees to relax
during their breaks.
Legal notice
Tengelmann
Warenhandelsgesellschaft KG
Public Relations
Wissollstraße 5–43
45478 Mülheim an der Ruhr
Phone: +49 208 5806-7606
Fax:
+49 208 5806-7605
[email protected]
www.tengelmann.de
Responsible for content:
Sieglinde Schuchardt
Images: p. 1 (middle), ingimage;
p. 1, 2, 32, borchee/iStockphoto;
p. 9 (middle), AnnaC/Fotolia;
p. 9 (bottom), livestockimages/
Fotolia; p. 20 (bottom), JSB/
Fotolia; p. 27 (middle), Kzenon/
Fotolia; p. 29 (middle), Andres
Rodriguez/Fotolia; all other
images, Tengelmann Group.
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