Period 12 2014 - Desert De Oro Foods Inc.

World Class News
Peterson and Burge Enterprises Newsletter • November/December • 2014, Period 12
Boot Out Cancer Top Boot
Boot Out Cancer has ended but the rewards will continue until
next year! Here is the team at Gurley Street presenting their check
to Prescott and Prescott Valley Cancer Care (DSC 0009). Everyone
was a winner with this challenge and we are proud to see the
involvement and friendly
competition that helped us
promote cancer awareness
and prevention in both
Kingman and Prescott. Thank
you to all the Fork in the Road
Restaurants for your support
in helping us to Boot Out
Cancer.
Our “Top Boot” for Gurley
Street went to Samantha
Rodarte and of course Ms.
Natasha Roggow receives
the pink boot award to
display in her restaurant until
results from next year are in!
(DSC0030)
Stay tuned for presentation of
Kingman funds in January.
Happy Holidays everyone!
Right: JD Marshall led the Dambar team with
gusto, and though they didn’t win the competition,
they certainly gave cancer a good sock!
World Champs of Results
Black Friday sampling events
I would like to provide some recognition for Jessica and Sam at 59th and Bell and Cassidy, Jared and Justin at
99th and Lake Pleasant. Yesterday they took our exciting new menu items to the streets and sampled for consumers
while they were Black Friday shopping. Justin partnered with Walmart and sampled from 11am -12:30pm and Jessica
partnered with Office Max and Party City at 83rd and Bell and sampled from 1pm - 2:30pm. This was a great event
and the samplers were amazed with the new product
offerings we have. So many said “You can get this at
Pizza Hut?”
Both teams also took the opportunity to get out
new menus, magnets and coupons to the samplers.
One key takeaway I had from the events as I attended
both was how many samplers didn’t know where our
stores are. So many of their faces lit up when you
would tell them free samples and these are Pizza Huts
new items but the unawareness of the locations shows
us what a great opportunity we have for B2B, car
toppers and door hangers in our communities to deliver
top lines sales through brand/location awareness.
Once again thanks to those who participated to
share the new menu items with consumers who were
unaware of the changes.
- Dominic Benedetto, Pizza Hut Area Coach
First MIC pin Tyler Washburn
Tyler (store # 27887) had the highest score in Utah on his
Certified Professional Food Manager test with a 96%!!!
Congratulations to Tyler Washburn for earning his First
MIC pin. Tyler achieved 13/15 on his MIC Assessment.
Great job Tyler. Thank you for running Great Shifts for our
Guests!
- Kent Huston,
Area Lucky 13
Mirtha received a "perfect taco" pin
for making all shopped products to standard!
Thank you!
- Lynn Schilling, Area 8 Coach
World Class News 2
World Champs of Results
Live Mas
Melinda Robinson was the standard for success under stress
during period 12. She has provided a wonderful example
to her team and Renee is proud to recognize her with this
embroidered Live Mas jacket.
Lucky Bulldogs
Eduardo Munoz and Jose Medina received from Kent
Huston his area 13 "lucky clover"
Making Eduardo and Jose the first two Lucky Bulldogs!
Thanks for all your help in Utah!
- Lynn Schilling, Area 8 Coach
Jose and Eduardo giving recognition to the employees at our new Utah location thank you all for your hard work!!!
- Lynn Schilling, Area 8 Coach
World Class News 3
Fork in the Road
Employee of the Month
Employee of the
month!!
Tonight I had the pleasure of
honoring Seth S. With employee
of the month for October! Seth
is a hard worker and will help
anyone without being asked! I
really really wished I had more
of him! He always wants to help
and learn new things!
- Natasha Roggow
Employee of the Month
Steven "Wes" Hall is always willing to help out, watches
others to see where he can help. He is always smiling and
friendly. Finds work to do when slower. He is a very team
oriented person on our staff. Definitely a leader.
- William
Winn, General
Manager
Employee of the Month
Phil Boni has been a Murphy's employee for over a year. He is
dependable, excellent with guests and a team player. A fellow
employee told me that "the best part of working with Phil is
working with Phil". He is fun loving and a joy to work with!
World Class News 4
Core Recognitions
Core 141
Restaurant 141 received a 94.05% Core Recognized with coffee and cake. Excellent job Team!
- Mandell Messer, Region 1
Food Standards Consultation
Taco Bell FSC - 026029 - FRN
1676 4th Avenue, Yuma, AZ 85364
Workorder ID: 9491089
Manager: Jaime Perez
Specialist:
Round:
Start: CORE
End:
3 - Pass
Summary
Fox, Jeff
2014 R3
11/24/2014
Results 4:47 PM
11/24/2014 7:30 PM
Operations and Food Safety
Summary
FS-Critical
Total
Non-Critical
0
3
0
3
Restaurant:
Date:
Round:
Score
Manager:
3
1
3
What I Appreciated Most About This Restaurant:
General Comments
Team did a fine job executing standards of speed with service. Steamer observed using the proper stir, scoop and tap method for p
Proper procedures observed for grilling tortillas.
• What I appreciated most about this restaurant: 1) foods properly dated, 2) food-contact surfaces are properly cleaned and sanitized and 3) gloves and utensils used
appropriately to prevent bare hand contact with ready-to-eat food.
Steritech CORE Complete
Evaluation
Findings
Operations Score: 95.68% - GREEN
Top Operations Opportunitie
Work Order ID: 9491096
CHAMPS
Points
Earned
Points
Possible
Score
Rating
• P3.4 Beans are properly hydrated as measured by b
test.
3
N/A
N/A
N/A
• P3.6 Hot held ingredients are stirred on the produc
Congratulations
Non-Critical: 3 to Jaime and team...at the
Cleanliness and
• C1.1 Parking lot, Drive-Thru lane, dumpster pad & s
GREEN
28
29
96.55%
Maintenance
brand new Taco Bell in Yuma, AZ! 95.68%
clean, free of build-up.
Hospitality
36
36
100.00%
GREEN
on your CORE on Monday!
Standard I look forward to
Observation
Value
Risk
Accuracy
30
30
100.00% were GREEN
1.6. Taco Bell Employee
Health & Illness
Guidelines
is posted
visibly
• Current Taco
Bell Employee Health
& Illness
Guidelines
not
delivering
recognition
to
the
team.
Please
for employees.
visibly posted
for Quality
employees.
1
Non-Critical
Product
61
71
85.92%
GREEN
continue to use the brand systems and
Speed with
19
19
100.00%
GREEN
Service
processes
on every shift!
Corrective Action
Date of Improvement:
Overall
177
185
95.68%
- 7.5.
William
Elizondo-Flowers,
TBdispense
Operations
All restroom
and hand wash sinks must
hot water atDir.
or • Water at the handwash sink at the production line measured GREEN
88°F
above 100°F.
Corrective Action
Rewards Points
after running for more than 60 seconds. Water must reach at least
100°F within 60 seconds for proper handwashing.
World Class News 5
Food Safety:
Page 1 of 2
Pass
1
Non-Critical
Date of Improvement:
Top Food Safety Opportunit
Work Order ID: 9491089
Summary
• 8.1 Chemicals are approved, properly labeled and
In Good Company
World hunger - Blythe
What a great way for the team in Blythe to thank our guests for their support of World Hunger! I am so proud of this team.
- Debbie Carver, Taco Bell Operations Director
Thank you for paying it
forward Pizza Hut
Here are some pictures of me delivering
10 pizzas we donated from Ryan’s store
26971 to Umom homeless shelter.
Power 98.3 (local hip hop station)
remodeled an area for the kids of the
shelter and we donated 10 pizzas for a
pizza party for 40 kids.
- Matt Simpson, Field Marketing
Representative
MOM Shelter
aying it Forward
Pizza Hut visit UMOM Shelter
Thank you for Paying it Forward
World Class News 6
Halloween Spirit
Happy Friday at Tl 29517
At left are Monica and
Dulce ,our customer
maniacs at TL 29517
on Friday. They have
great smiles and set
the stage for all to
have fun each and
every day. Thanks so
much - I even had to
wear a hat that day!!
- Debbie Carver
Halloween spirit in Spanish Fork
Halloween spirit was alive and well in Spanish Fork where they had a costume contest for the team.
- Kent Huston, Area Lucky 13
World Class News 7
Taco Bell Rack & Stack
Location
Manager
Points
19980
Robert Warren
72
83
93
99
100
105
107
109
110
110
110
113
113
118
118
119
122
124
124
125
127
127
127
128
128
128
128
129
130
131
131
133
133
133
133
134
134
134
135
135
136
137
4365
Jeremiah Castro
21187
Jose Perez
26032
Gabriel Chavez
26086
Velen Bonillas
17340
Julie Perez
27950
Veronica Felix
25386
23151
Carlos Covarrubias
18127
Francisco Salas
25388
Dilciana Rojas
3631
Luis Suarez
22882
Isak Carrillo
141
Elsa Vidal
24781
Olaya Delgado
27369
Cecilia Macias
21245
Bill Beck
22951
Fran Murphy
27887
Scott Theis
2327
Joel Garcia
15346
Jared Thomas
3227
Marisol Araujo
23201
Redel Rodriguez
3482
Gordon Ralph
3915
Lisa Whiting
57
Jose Medina
26029
Jaime Perez
24246
Tristan Anders
31
Virginia Mercado
TL22919
Ryan Thomas
2043
Delia Vargas
20900
Luisa Mendoza
1891
Tony Carracao
15703
Linda Kusche
22633
Alberto Rocha
TL22346
Sandra Reyes
22632
David Bowersock
20548
MaElena Garcia
28435
Steve Calero
4240
Heather Manske
15902
Morgan Cashman
26030
Jose Torres
Sales DT SWS Counter
SWS VOC OSAT Friendliness Accuracy Full Taco
17
6
13
13
8
5
19
5
9
7
6
7
10
16
7
18
5
22
5
19
7
21
5
9
15
13
11
8
14
5
14
20
12
6
12
7
13
13
5
9
6
8
5
17
5
15
13
7
5
20
13
12
15
25
8
5
14
10
15
14
25
14
24
11
17
12
6
14
14
12
15
21
21
9
16
25
10
5
7
18
24
16
20
15
5
14
8
5
17
15
18
19
18
9
15
25
16
18
23
24
24
12
24
20
25
15
20
10
7
21
19
12
9
25
16
14
14
25
23
25
25
21
18
17
15
22
5
5
5
9
6
8
8
10
9
9
13
5
9
10
6
5
7
6
5
10
8
13
13
14
19
11
13
17
16
9
6
9
11
7
12
19
10
8
17
11
15
13
10
5
12
18
16
20
15
18
16
21
15
10
15
19
20
14
19
16
12
14
15
16
22
24
24
17
17
22
23
17
17
22
19
12
20
23
14
21
21
21
21
22
World Class News 8
8
6
13
16
13
16
14
18
16
19
14
10
15
18
17
18
15
17
14
16
18
15
16
23
25
15
13
21
20
21
13
20
22
12
17
24
19
18
18
20
21
21
5
7
8
7
8
9
11
6
8
12
9
5
8
9
11
6
10
11
9
7
10
6
11
7
12
6
13
8
8
13
9
7
10
13
9
8
11
7
9
16
12
11
Flow
thru
LZ
CORE
FSI’s
11
13
23
12
15
20
13
7
14
15
12
17
25
19
15
17
21
22
25
20
13
25
18
22
14
25
19
19
18
13
25
25
25
25
25
17
25
25
16
17
21
21
2
5
3
1
1
1
1
3
3
1
5
5
3
2
1
1
2
2
1
1
2
2
1
2
2
3
3
4
1
2
5
5
1
4
1
1
5
1
1
4
1
1
2
2
1
1
1
2
1
1
2
2
4
2
1
1
2
3
2
1
2
2
2
1
2
2
2
2
3
3
2
2
2
1
1
2
2
3
2
1
4
2
3
1
2
3
2
2
2
2
2
2
2
3
2
2
3
1
2
3
2
1
2
2
3
2
2
3
2
1
3
3
4
3
3
1
2
2
2
2
3
1
2
2
1
2
Sales DT SWS Counter
SWS VOC OSAT Friendliness Accuracy Full Taco
Location
Manager
Points
23057
Ed Ray
TL23233
Carlos Quintana
2703
Ignacio Sencion
137
139
139
140
140
141
142
142
143
148
150
150
152
153
154
155
156
157
157
159
159
160
161
161
161
162
162
163
163
164
166
166
167
167
167
168
171
172
10
14
6
14
25
19
24
10
5
5
5
7
19
11
17
15
10
7
10
10
9
5
13
15
11
19
13
15
17
10
11
12
16
8
9
9
8
10
15
7
25
18
12
18
11
16
25
21
25
24
19
25
20
25
25
16
25
22
25
24
18
25
24
8
19
19
25
25
19
20
19
21
22
25
24
25
16
25
25
19
17
23
25
25
25
24
23
25
20
25
22
25
19
24
25
24
24
25
21
25
21
25
24
25
25
25
25
25
17
25
25
25
21
25
10
16
12
15
8
8
9
9
11
13
11
13
18
14
10
18
22
18
13
14
21
22
19
16
16
21
17
17
12
17
20
23
22
14
23
22
25
18
19
22
20
21
20
17
18
17
20
22
21
17
19
18
22
22
24
24
19
22
25
23
24
21
20
23
21
21
24
22
24
24
23
21
25
24
25
23
19
22
13
20
18
16
18
19
18
22
19
19
19
20
21
23
22
24
19
23
23
22
24
18
20
24
21
21
23
19
25
25
23
22
25
23
23
22
2798
April Keirns
26033
Manuel Borjon
17444
Guadalupe Enriquez
26031
Patricia Avilez
18414
Linda Martin
25393
Brenda Escobar
80
Karla Gambino
2083
Kimber Hilderbrand
25385
Sylvia Wiliden
2543
9442
Kamrie Holekamp
24291
Briana Huston
29608
Lori Worthington
KT21231
Allyssa Worley
TL29513
Dawn Townsend
25394
Emma Cebilla
29511
Vicki Morrison
15277
Jill Strickland
3541
Jen Comstock
29512
Bianca Crawford
2887
Connie Brown
25398
Betsy Elias
TL22456
Jeff Baran
25390
Juan Rivera
TL29514
Art Ketterhagen
4805
25396
Kayla Robertson
TL29516
Sarah Rosman
TL29517
Walter Madrid
TPX29515
Thomas Baxa
TL23965
Steve Lenz
27462
Cynthia Tsosie
25391
Travis Smith
25387
Ellis Elmer
25392
Flow
thru
LZ
CORE
FSI’s
15
7
7
10
14
8
7
11
8
7
18
12
11
12
12
10
9
20
9
9
12
15
12
8
12
10
16
13
7
15
18
11
10
19
11
6
13
19
25
21
25
16
21
22
21
24
21
25
24
24
20
22
25
13
16
19
25
25
14
18
25
25
25
25
18
25
25
25
16
19
25
25
16
25
22
18
5
1
3
1
1
5
5
5
5
5
2
5
1
3
3
1
2
1
5
5
1
1
2
2
4
1
5
2
1
1
1
1
5
5
5
5
5
4
1
2
1
3
1
3
2
3
2
2
1
2
2
2
1
1
4
2
4
2
2
4
1
4
5
4
4
2
2
3
4
3
4
4
3
1
2
4
2
2
2
3
3
2
2
3
3
2
1
2
4
1
1
2
3
2
3
3
3
1
2
2
3
2
4
3
2
2
3
3
3
3
3
3
3
4
TL2091
Charles
Talayumptewa
173
20
24
25
21
23
23
13
16
2
2
4
29518
Elizabeth Brewer
174
176
14
15
25
25
25
25
16
21
21
24
22
23
17
12
25
25
3
3
3
2
3
1
Shannon
Deissenberger
177
7
25
25
24
25
25
13
22
5
3
3
22003
Javier Collazo
4033
Katarina Grenvik
179
180
183
184
186
21
12
25
22
25
23
25
25
23
25
19
25
25
25
25
22
22
14
21
18
24
24
23
24
19
24
24
20
22
23
10
16
18
14
16
25
24
25
25
25
5
5
5
5
5
3
1
2
1
1
3
2
1
2
4
29468
25397
28424
Krystal Graff
25389
Sylvia Magallanes
25395
Anthony DeMaio
World Class News 9
Sales Recognitions
Sales Building Recognition
I wanted to recognize 3 managers for some sales building
successes they have going on this week:
1.
Adam and team at 91st and Peoria landed a business
order for $250 yesterday. His store achieved $232 in growth
versus last year so without the order instead of being up 12%
SSSG for the day we would have been negative.
2.
On a day that is busy and we typically wait for sales
to come to us, Bonny and team have set up a tent right off
Union Hills and 7th St with coupons to create attention and
buzz around our new menu. This is a great way to build sales
and brand awareness during lunch before a busy night.
3.
Justin and team at 99th and Deer Valley have partnered
with Walmart for sampling new product Friday which resulted
in a $455 order over 4 deliveries this day from the business just
by setting up the sampling contact.
I know there are many more successful sales stories and
activities out there. Please keep sharing these to help build
sales momentum in our trade areas and region.
- Dominic Benedetto, Pizza Hut Area Coach
NCS playoff game sales
Just wanted to provide some recognition to Craig and
his team, we just finished selling pizzas and cookies at
the NCS playoff game tonight and did $550 in sales in
3 hours at the game. They also made contacts to be
in selling pizza at every
game during next football
season!!!
This is a great example
how an event 4 weeks
ago that generated
$245 with the school for
Homecoming has lead to
continued partnership
in the community. On
top of the $550 in sales
we donated back $100
to the school off water
sales, these connections
bring the Heart of the Hut
recipe 5 to life by giving
something back to the
community and finding
ways to be involved in our
neighborhoods.
- Dominic Benedetto
Sales Recognition PH 029611 Parker!
I'd like to recognize Elicia at 029611 for some Sales Mania.
She has been doing some local store marketing this past
week in Parker to grow sales! This morning she was able
to capture a 100 pizza order for a candidate running for
the Colorado River Indian Tribe Council.
On top of this, she had a very busy afternoon buffet!
$1800 in total sales by 3pm! Excellent work team!
- Adam Johnson , Pizza Hut Area Coach
World Class News 10
Region 1 Communication
Board Review
I am proud to announce the winners of the recent Region One Contest. There were several reasons for the
implementation of the contest:
1. To address consistent communication from restaurant to restaurant throughout out the region
2. Designate a specific prep area with job aides and materials
3. Assign a shift leader or employee to be engaged in the ownership of the communication area
4. Bring forth knowledge of the four key forms we should utilize each day:
1. Shift accountability form from the previous day which addresses sales/labor/ICOS/Cash
and SWS – five areas we are accountable for each and every day - each and every shift –
posting this form builds knowledge of success and opportunities within the restaurant
2. The SWS tracking form that prints at the end of the night – use this for shift and daily
goal setting – shows the average SWS in each day part and allows us to see how we are
improving in all day parts and if we are meeting our daily goals
3. Second page of the schedule – breaks sales down in each day part and allows one to
address how sales are trending for the day and what goals to set for each shift to build sales
and meet the budget
4. Prep guide — are we using this each shift – are we over prepping in the morning or late
evening – thus carry over of products throughout out the day instead of fresh product every
four hours – are we over prepping and thus breaks aren't being done as the prep is still in
progress at inappropriate times – are we prepping all times needed through out the day
5. Team building – everyone knows how the restaurant is progressing and allows the
opportunity for recognition
Now the winners: This was a tough decision and I felt the need to add another level of recognition –
honorable mention which the four restaurants won $50 in gift cards.
Honorable mention goes to: TL 29517, TL 22346, TB 18414 and TB
2703
Third Place goes to TL 23233 and that restaurant will receive
$75 in gift cards
Second place goest to TB 22003 and that restaurant will
receive $100 in gift cards
FIRST PLACE goes to TB 22882 and that restaurant team
will receive $150 in gift cards.
Thanks to all and I appreciate the ownership that many took
in this process – in getting the teams involved and holding to
the importance of daily communication builds knowledge of
their teams – this in turn builds comfort in driving performance
and awesome guest service
- Debbie Carver
World Class News 11
Promotions
Team at 26996
This is the team at 26996 with their new menu board for our brand relaunch!
The team at 26997 is pumped up and ready to serve up our new recipes. Anyone want a Pretzel Piggy pizza?
- Lori
Weintraub
More radio deliveries
Here are two DJs from KMLE country
108 ( local country station) Alex
(RGM 26999) delivered samples to the
station in hopes
they'd discuss on air ( we did the sam
e with other three
stations). The guy in the picture actu
ally made a clip on the
station’s Facebook page and it received
over 2,400 views!
- Matt Simpson
World Class News 12
Ready to Serve
The "girls" at restaurant 24291 ready to
serve our guests!!
Bill Flowers ready to help
- Lynn Schilling, Area 8 Coach
Phoenix Team
Eduardo with Travis and Jose with Veronica working on TOGs. Gentlemen thank you for your time and effort invested
in the training process at our newest Utah restaurant! You guys ROCK!
- Lynn Schilling, Area 8 Coach
World Class News 13
Welcome!
New RGM in training for Springville...
Good morning team Lucky 13. Want send out a welcome to Paul
Fox who officially
joins our team
today. We are
excited to have you
Paul.
- Mickey Grant,
Director of Training
Welcome Steve
AC Pete Rojas welcomes to the Saratoga Springs
Team Steve. Welcome to a great Company Steve.
Up & Coming Leaders
Pete Rojas with RGM John on his first day with Desert de
Oro. WELCOME JOHN!!!
Carlos Covarrubias to MTM in Area 1
World Class News 14
Grand Openings
Northgate Taco Bell’s first customer
Yeah!!! We are officially open at Northgate.
- Pete Rojas
Day One!
And what a wonderful and successful day it was in Linden
Utah. Thank you to everyone for your support and for being
there to help make this day amazing.
Herriman is open!
Congratulations...Mark and Krystal!
The new Herriman, Utah Taco Bell opened. The town loves their "bell" and is
already embracing the beautiful new facility! Here we grow again! Whew!
- William Elizondo-Flowers, TB Operations Director
Wasn't sure how late we would open,
but at 6:45pm it actually happened. First
customers were these Quesarito fans!!
$300 in the first half hour - a great sign of
things to come in Herriman!!
- Josh Karl, Area Coach - Area 11
World Class News 15
Pizza Hit Reimagined
In September, all Above Store Leaders from around the US travelled to the Pizza hut Core in Texas for
the Pizza hut Re-Imagined training. This was an amazing event that reviewed the Phase 1 and Phase 2
training; a review of the new products, descriptions, and hands on training. The next 60 days were crucial
to our success! There was many hours and days put into planning, scheduling, ordering, rebuilding, and
training for this launch.
I want to say “THANK YOU!!” Together, we have made it to the Pizza Hut Re-launch! THANK YOU for
everyone’s hard work and dedication to making it great for our brand, our team, and our customers!
- Adam Johnson, Area 20
World Class News 16