2016 Q1

ELECTRONIC COMMUNICATIONS
MARKET IN TURKEY
MARKET DATA (2016 Q1)*
(*) In the event of any discrepancy, the original report in Turkish shall prevail.
AGENDA

Chairman’s Note

Executive Summary

Market Overview

Consumer Complaints

Market Data

Fixed

Broadband Internet

Mobile

Other Services
2
CHAIRMAN’S NOTE
On the other hand, compared with the previous periods, developments in the
market during the 1st quarter of 2016 imply important changes in the market which
can be summarized as below.
•
Total net sales of operators is 39.9 billion ₺ for the year 2015 and 10.5 billion ₺
for the 1st quarter of 2016. The increase rate between 2015 Q1 and 2016 Q1 is
14%.
•
As of the end of first quarter, there are 11.3 million fixed subscribers. Number of
mobile subscribers is more than 73.8 million which corresponds to 93.7% mobile
penetration. Excluded number of M2M subscribers and of 0-9 age range, mobile
penetration is 106.7%. This figure shows citizens have at least one mobile phone
subscription in average excluding 0-9 age range. In the first quarter of 2016,
Turkey has ranked first among the European countries with the average monthly
mobile usage (MoU) of 402 minutes, as it was the case in the previous periods.
During this period, 3.2 million mobile subscribers ported their numbers. Up to
now over 93 million numbers have been ported.
As to broadband indicators, there are 51.7 million total broadband subscribers
of which 9.8 million is fixed broadband and 41.9 million is mobile broadband.
The increase rate between 2015 Q1 and 2016 Q1 is 20.6%. Increase rate in Fiber
to the Home (FTTH) has been the highest one with 34% and then follows mobile
broadband (via cellphone) with 25%.
•
2015 has been an important and impressive year for Turkish electronic
communications market. Mobile licenses for 4.5G (IMT Advanced) services have
been granted and also, in line with the vision pointed out by the President and
Prime Minister of Turkey, regulations requiring operators to use domestic and
national resources while deploying electronic communications network have been
issued in 2015. Important advancements have been realized as a result of the work
conducted together with our operators, vendors and relevant public bodies in order
to achieve and even go beyond the targets defined considering these regulations.
However these efforts should be continued with an increasing pace.
•
Length of fiber in Turkey reached 272,550 km in 2016 Q1 from 249,516 km in
2015 Q1 with and increase rate of more than 9%.
Last but not least, within the studies regarding BTK online complaint system, as of
January 2016 complaints forwarded from Prime Ministry Communications Center
(BİMER) have been included to the BTK online system, which apparently caused an
increase in number of complaints by consumers. However we had the opportunity
to have comprehensively access to and analyse consumer complaints which are an
important information source we used in our future regulations relevant to
4.5G services have been launched commercially as of 1st of April 2016 and in only 2
consumers.
months, i.e. as of end of May 2016, number of active 4.5G users reached 12.1
million. In May 2016, data usage of the 4.5G subscribers who have 4.5G compatible It’s my pleasure to represent this valuable report containing the developments in
terminal and SIM card has been 3.1 GByte per month, while non 4.5G subscribers’ Turkey’s electronic communications market in 1st quarter of 2016 and I would like
usage is 1.4 GByte. This shows that 4.5G subscribers who have 4.5G compatible to take this opportunity to wish for a fruitful outcome of the forthcoming quarters.
terminal and SIM card have used mobile internet more than two fold compared to
Yours sincerely
other mobile broadband users.
After launching of 4.5G services mobile broadband speeds have significantly
increased in Turkey. Measurements conducted in big cities (such as İstanbul, Ankara
and İzmir) indicate 7-8 fold increases in speeds of which details take place in the
report. But we have to mention that the service is newly launched and operators
are still expanding their network in accordance with the coverage obligations.
3
Dr. Ömer Fatih SAYAN
President of the Authority
Chairman of the Board
EXECUTıVE SUMMARY (MARKET OVERVıEW)

There are 582 operators providing service within a total of 930
authorizations as of May 27th, 2016.

Total net sales of Türk Telekom and mobile network operators
approximately worth 8.3 billion ₺, while other operators’ total net
sales approximately worth 2.3 billion ₺.

Total investments of Türk Telekom and mobile network operators is
around 1.4 billion ₺’s.

Total investment of other operators has been realized as 255.5
million ₺s in the first quarter of 2016.

Mobile traffic volume is 56.8 billion minutes and fixed traffic volume
is 2.4 billion minutes in the first quarter of 2016.
4
EXECUTıVE SUMMARY (FıXED MARKET)

There are approximately 11.3 million fixed telephony subscribers and
penetration rate is 14.4%. However, considering the fact that average
household size is around 3.60 in Turkey, we may assume fixed
telephony services reach to a significant proportion of population.

Number of Carrier Pre-Selection (CPS) users is 194,981, while the
number of users having call-by-call carrier selection services is
57,730.

Percentage of PSTN revenues on total revenues of Türk Telekom is
32.2%, while the proportion of access revenues is around 54.2%.

“On-net traffic/total traffic” ratio for Türk Telekom is 61.8%. On the
other hand; proportion of traffic to mobile networks is 30.5% of total
traffic.
5
EXECUTıVE SUMMARY (FıXED MARKET)

Market share of alternative operators for local calls is 17.8%, while
Türk Telekom has a market share of 82.2%.

Market share of alternative operators for national calls is 46.7%,
while Türk Telekom has a market share of 53.3%.

Market share of alternative operators for calls to mobile networks is
42.3%, while Türk Telekom has a market share of 57.7%.

Market share of alternative operators for international call
origination is 34.5%, while Türk Telekom has a market share of 65.5%.

Market share of alternative operators for international calls
terminated on fixed network is 56.2%, while Türk Telekom has a
market share of 43.8%.
6
EXECUTıVE SUMMARY (FıXED MARKET)

Market share of alternative operators for international calls
terminated on mobile networks is 78.5%, while Türk Telekom has a
market share of 21.5%.

Market share of alternative operators for call origination from fixed
network is 32.6% (share in total traffic), while Türk Telekom has a
market share of 67.4%.

Germany is the most frequently communicated country via fixed
networks (outgoing and incoming).

Fixed Minutes of Usage (MoU) is 134.

Türk Telekom’s ARPU is 23.9 ₺.
7
EXECUTıVE SUMMARY (BROADBAND ıNTERNET)

The number of broadband subscribers, which was 6 million in 2008,
is around 51.7 million(*)

Number of internet subscribers in Turkey increased by 6.5% as
compared to the previous quarter thanks to the increase in number
of mobile and fibre internet subscribers. Annual growth rate of total
number of internet subscribers has reached to 20.6%.

Number of xDSL subscribers in the first quarter is over 7.3 million.

Number of mobile broadband subscribers (computer and mobile
handset) is around 41.9 million.
(*) Mobile broadband ratio given here is updated. Currently, it includes the subscribers who have used packages less than one
month period, who have used packages longer than one month period and who have accessed internet without any packages.
Previously, it was just consisted of the subscribers who had packages longer than one month period.
8
EXECUTıVE SUMMARY (BROADBAND ıNTERNET)

Number of cable internet subscribers reached to 653,177.

Nearly 68.8% of fixed broadband subscribers in Turkey prefer offers
providing 10-30 Mbps download speeds.

80% of users connecting to mobile internet via computer have a data
usage of 100 Mb and above. Almost 16.5% of subscribers are within
the 0-50 Mb interval.
9
EXECUTıVE SUMMARY (MOBıLE MARKET)

There are around 73.8 million mobile subscribers corresponding to 93.7%
penetration rate. Mobile penetration rate exceeds 100% when 0-9 year’s
old population are excluded.

Number of 3G subscribers in the first quarter is over 65.9 million.

Turkcell has 45.2%, Vodafone has 30.8% and Avea has 24% market share
according to the number of subscribers.

Nearly 51% of total mobile subscribers are pre-paid users.

Almost 10.4% of total mobile subscribers are corporate subscribers while
the rest are individuals.

Churn rates are 2.5% for Turkcell, 3.2% for Vodafone and 3% for Avea.
10
EXECUTıVE SUMMARY (MOBıLE MARKET)

As of May 16th, 2016 total number of ported numbers are over 93.8
million(cumulative).

M2M subscribers reached almost 3.4 million in the first quarter of 2016.

Germany is the most frequently communicated country via mobile
networks (outgoing and incoming).

Total number of SMS is around 22.9 billion and number of MMS is 17.7
million.

With respect to revenues, market share of Turkcell is 40.1% while market
shares of Vodafone and Avea are 38.5% and 21.4% respectively.
11
EXECUTıVE SUMMARY (MOBıLE MARKET)

Voice revenues make up 59% of Turkcell’s total revenues, 38.6% of
Vodafone’s and 45.1% of Avea’s. SMS+MMS revenues make up 5.5%
of Turkcell’s revenue and corresponding figures are 8.3% for Avea and
9.8% for Vodafone. Data revenues make up 48.4% for Vodafone,
42.4% for Avea and 28.5% for Turkcell.

ARPU is 24.5 ₺ for Turkcell, 25.2 ₺ for Vodafone and 23.7 ₺ for Avea.

As of March 2016, Turkcell’s MoU is 340, Vodafone’s MoU is 469 and
Avea’s MoU is 524. Overall MoU rate for Turkey is 402 minutes for
2016 Q1.
12
EXECUTıVE SUMMARY (OTHER OPERATORS)

Alternative operators have fiber length of 58,155 km, while Türk
Telekom has 214,395 km of fiber infrastructure. Nearly 124,374 km of
this infrastructure is used for backbone and the remaining is used for
access.

Infrastructure operators’ total revenue is around 280.6 million ₺.

TURKSAT, as an operator of cable broadcasting services, has
1,163,041 cable TV subscribers and has 835,016 digital cable TV
subscribers.

Number of subscribers having GMPCS mobile telephony services is
7,909 and corresponding revenue is approximately 2 million ₺.
13
EXECUTıVE SUMMARY (OTHER OPERATORS)

Satellite communication operators provide services such as
international internet connections, video conference and point-topoint international satellite data circuits, to 10,558 subscribers. Total
revenue generated from these services is approximately 105.2 million
₺.

Total number of calls for directory services is 5,787,491 and the
corresponding call time is 9,441,829 minutes. Total revenue of DQ
operators is approximately 17 million ₺.

Number of subscribers having PMR/PAMR services is 2,784, number
of users is 110,840 and the total revenue is around 8 million ₺.
14
MARKET OVERVıEW
Number of Authorizations Based on Authorization Type (As of May 27th, 2016)
Authorization Type
Services
Number of
Authorizations
Authorization Agreement
Satellite and Cable TV Services
1
GSM Services
3
IMT-2000/UMTS Services
3
Several Telecommunication Services
1
Satellite Telecommunication Services
43
Satellite Platform Services
19
Infrastructure Operation Services
175
Internet Service Providers
282
Fixed Telephony Services
0
Cable TV Services
23
GMPCS Mobile Telephony Services
9
GSM 1800 Services on Air Vehicles
3
Mobile Virtual Network Operator Services
52
IMT Services
3
GMPCS Mobile Telephony Services
3
PMR/PAMR Services
80
Infrastructure Operation Services
9
Fixed Telephony Services
177
Directory Enquiry Services
13
Mobile Virtual Network Operator Services
31
Concession Agreement
Authorized by Notification
Authorized by Right of Use
TOTAL
930
15
MARKET OVERVıEW
Net Sales of Türk Telekom and Mobile Operators, ₺
IFRS
2011
2013
2014*
2015
Türk Telekom
7,191,004,808
7,846,543,953
7,774,326,701
7,698,705,632
Turkcell
8,030,300,214
8,723,533,175
9,123,141,855
9,371,204,954 10,060,441,508
Vodafone
4,333,479,363
4,917,505,698
5,734,389,736
6,747,411,285
8,427,327,284
Avea
3,080,495,071
3,474,743,736
3,838,111,740
4,312,489,175
4,966,653,570
Toplam
TPL
2012
7,935,891,670
22,635,279,456 24,962,326,562 26,469,970,032 28,129,811,046 31,390,314,032
Türk Telekom
7,374,599,666
7,253,226,575
7,237,240,887
7,299,814,772
Turkcell
8,332,040,983
8,828,290,710
9,339,277,751
9,569,192,094 10,231,570,128
Vodafone
3,741,607,933
4,380,371,258
4,773,658,515
5,153,420,107
6,152,362,942
Avea
2,906,743,653
3,354,467,547
3,808,180,931
4,269,465,539
4,925,584,027
Toplam
7,551,953,946
22,354,992,235 23,816,356,090 25,158,358,084 26,291,892,512 28,861,471,043
IFRS: International Financial Reporting Standards, TPL: Tax Procedure Law
(*) Vodafone updated its 2013 net sales data in 2014 Q4.
Net Profit of Türk Telekom and Mobile Operators* , ₺
2011
2012
2013
2014
2015
Türk Telekom
2,468,971,871
2,995,771,673
1,277,576,133
2,483,731,826
1,302,398,865
Turkcell
2,262,195,067
2,421,010,843
2,365,193,056
2,300,631,352
1,730,528,891
Vodafone
-696,907,047
-91,669,117
40,981,479
53,634,967
-132,072,305
-1,054,556,808
-752,521,475
-726,954,492
-793,497,469
-935,100,076
Avea
(*) Based on the income statements of operators notified to ICTA.
16
MARKET OVERVıEW
Net Sales of Türk Telekom and Mobile Operators, ₺
2015-1
2015-2
2015-3
2015-4
2016-1
Türk Telekom
1,862,988,411
1,951,343,398
2,013,618,731
2,107,941,130
2,042,943,943
Turkcell
2,350,445,902
2,459,377,063
2,675,461,611
2,575,156,931
2,494,371,584
Vodafone
1,911,129,199
2,041,958,118
2,225,064,392
2,249,175,575
2,392,685,504
Avea
1,166,441,198
1,219,400,904
1,298,685,471
1,282,125,997
1,333,879,407
TOTAL
7,291,004,710
7,672,079,484
8,212,830,205
8,214,399,633
8,263,880,437
Net Sales of Other Operators, ₺
Operator Type
Internet Service Providers
2015-1
2015-2
2015-3
2015-4
2016-1
1,229,591,322 1,172,755,954 1,244,261,171 1,369,560,341 1,417,480,392
Fixed Telephony
290,659,607
312,922,030
356,565,792
323,165,266
305,506,599
Infrastructure
177,774,738
183,318,996
287,431,702
265,878,742
280,554,493
Satellite Telecommunication
85,567,472
91,223,658
95,412,128
86,335,030
105,174,642
Directory Information
17,982,552
18,334,603
18,625,267
20,046,004
17,279,778
Cable TV
125,188,262
132,264,966
130,944,904
125,414,280
118,701,179
GMPCS
2,163,121
2,085,250
1,908,760
4,053,900
1,981,717
PMR/PMAR
5,398,125
3,780,333
3,817,140
5,063,303
8,032,075
TOTAL
1,934,325,199 1,916,685,790
• Based on the quarterly notifications of operators to ICTA.
2,138,966864 2,199,516,866 2,254,710,874
17
MARKET OVERVıEW
Annual Investments of Türk Telekom and Mobile Operators*, ₺
2011
Türk Telekom
2012
2013
2014
2015
1,371,661,333
1,430,588,567
1,372,029,459
1,012,532,009
1,219,033,242
Turkcell
894,292,037
947,118,055
1,057,753,655
1,360,000,236
6,772,281,657
Vodafone
799,790,150
588,602,244
621,412,373
942,973,136
3,853,415,613
Avea
799,871,481
756,699,109
705,706,896
782,085,603
4,112,035,110
3,865,615,001
3,723,007,975
3,756,902,383
4,097,590,985
15,956,765,623
TOTAL
(*) Based on the income statements of operators notified to ICTA.
Quarterly Investments of Türk Telekom and Mobile Operators, ₺
2015-1
Türk Telekom
2015-2
2015-3
2015-4
2016-1
75,557,021
194,667,540
214,079,059
734,729,622
60,091,525
Turkcell
221,053,493
428,714,634
277,381,660
5,845,131,870
470,329,809
Vodafone
368,452,571
201,143,309
262,192,992
3,021,626,741
400,624,937
Avea
158,318,364
192,428,722
233,125,848
3,528,162,177
471,044,240
TOTAL
823,381,449
1,016,954,205
986,779,559 13,129,650,410
1,402,090,512
Quarterly Investment of Other Operators, ₺
Other Operators
18
2015-1
2015-2
2015-3
2015-4
2016-1
163,014,182
179,944,099
467,398,743
507,851,338
255,491,612
MARKET OVERVıEW
Annual Voice Traffic Volume, Billion Minutes
250
150
202,6
189,2
200
168,9
132,2
149,5
19,4
219,1
14,0
16,7
21,8
23,6
23,9
100
50
108,2
233,9
11,3
147,1
125,8
169,8
185,9
2012
2013
205,2
222,6
0
2009
2010
2011
Mobile
Fixed
2014
2015
Total
Quarterly Voice Traffic Volume, Billion Minutes
60
55
50
45
40
35
30
25
20
15
10
5
0
51,0
3,8
47,2
55,8
3,7
56,4
3,3
55,9
3,2
55,3
3,1
52,1
53,1
52,7
52,2
59,3
2,9
56,4
2,6
59,7
2,7
59,2
2,4
56,4
57,1
56,9
56,8
19
2014-1
2014-2
2014-3
2014-4
Mobile
2015-1
Fixed
2015-2
Total
2015-3
2015-4
2016-1
MARKET OVERVıEW
Total Traffic Distribution, Million Minutes
2016-1
54.016
1.479 934 2.749
2015-4
54.172
1.6891.017 2.774
2015-3
54.230
1.603972 2.827
2015-2
53.679
1.875 1.024 2.725
2015-1
49.449
2.119 1.017 2.748
2014-4
49.927
2.1731.046 2.802
2014-3
50.277
2.1861.105 2.829
2014-2
49.493
2.503
1.198 2.610
2014-1
44.652
2.6331.128 2.587
0%
10%
20%
Mobile to Mobile
30%
40%
Fixed to Fixed
50%
60%
Fixed to Other
70%
80%
90%
Mobile to Other
100%
Total Traffic Distribution, %
2016-1
91,3
4,6 2,5 1,6
2015-4
90,8
4,7 2,8 1,7
2015-3
90,9
4,7 2,7 1,6
2015-2
90,5
4,6 3,2 1,7
2015-1
89,7
5,0 3,8 1,5
2014-4
89,2
5,0 3,9 1,9
2014-3
89,1
5,0 3,9 2,0
2014-2
88,7
4,7 4,5 2,1
2014-1
87,6
0%
10%
20%
Mobile to Mobile
5,1
30%
40%
50%
60%
70%
80%
90%
Mobile to Other
Fixed to Fixed
Fixed to Other
5,2
2,2
100%
20
CONSUMER COMPLAıNTS
# and % of Consumer Complaints for Each Service, 2016 Q1
Fixed Telephony
Services; 2,903;
10%
Satellite
Platform
Services ;
2,133; 7%
Cable TV
Services; 105;
0%
Mobile
Services;
13,122; 45%
ISP Services;
11,134; 38%
# of Consumer Complaints per «1 million Subscribers»
21
FıXED MARKET
Fixed-Line Subscribers and Penetration Rate
24
22,3
20,6
16
18,3
14
20
17,7
16,3
14,6
14,4
4
11,32
11,49
12,53
13,55
6
16
12
13,86
8
15,21
10
16,20
Millions
12
(%)
18
8
4
2
0
0
2010
2011
2012
2013
Number of Subscribers
2014
2015
2016-1
Penetration
22
FıXED MARKET
Number of Users of FTS Providers, 2016 Q1
Method
Carrier
Pre-selection
Call-by-call Carrier
Selection
2015-1
2015-2
2015-3
2015-4
2016-1
150,903
151,565
161,503
180,462
194,981
79,204
77,589
69,289
61,326
57,730
Market Shares of FTS Providers
Based on # of Users, 2016 Q1
Alternative Operators
Market Share
(%)
TTNET
53.6
Superonline
15.3
Turknet
9.1
İş Net
5.4
Vodafone Net
4.1
Millenicom
3.8
Netgsm
2.4
TTM Telekom
1.7
Alfa İletişim
1.5
Others
3.1
23
FıXED MARKET
Breakdown of Annual Fixed Revenues of Türk Telekom, %
2015
34,8
2014
47,9
39,6
2013
42,1
47,7
2012
3,5 4,2
9,6
3,8 4,8
9,8
4,3 4,8
38,5
56,6
31,6
4,7
5,3 3,9 2,7
2011
60,6
27,0
6,4
2010
60,5
27,1
6,9 3,4 2,1
2009
61,4
24,3
0%
10%
20%
30%
40%
PSTN
Access
50%
Leased Lines
60%
70%
Interconnection
7,6
80%
90%
3,7 2,2
3,3 3,5
100%
Others
Breakdown of Quarterly Fixed Revenues of Türk Telekom, %
2016-1
32,2
2015-4
31,6
2015-3
54,2
47,4
33,9
2015-2
10%
20%
PSTN
3,5
49,0
38,4
0%
3,3 3,7
48,1
35,7
2015-1
3,5 3,6
30%
Access
40%
50%
Leased Lines
60%
14,0
4,5
9,9
3,5 4,4
47,0
4,3
3,8
70%
Interconnection
80%
6,6
90%
Others
7,5
6,6
100%
24
FıXED MARKET
Breakdown of Türk Telekom’s Traffic, %
2016-1
61,8
2,3
30,5
5,2
2015-4
65,3
2,3
27,6
4,8
2015-3
64,7
2,5
28,2
4,5
2015-2
67,5
2015-1
2,4
69,8
0%
20%
2,2
40%
On-Net
International
60%
Mobile
25,9
4,2
23,7
4,3
80%
FTS
100%
Others
Breakdown of Türk Telekom’s Traffic, Million Minutes
2015-1
2015-2
2015-3
2015-4
2016-1
On-net
1,501
1,385
1,165
1,229
1,015
International
47
49
46
44
38
Mobile
509
531
507
519
502
FTS
92
87
82
90
85
DQ Services
-
-
-
-
3
TOTAL
2,150
2,052
1,800
1,881
1,643
25
FıXED MARKET
Market Shares Based on Voice Revenues*, %
100%
90%
80%
70%
60%
50%
40%
30%
20%
10%
0%
14
15
17
16
17
86
85
83
84
83
2015-1
2015-2
2015-4
2016-1
2015-3
TT
FTS
(*) Calculated from minute-based voice revenues of TT and net sales of FTS providers.
Call Origination Market Shares from Fixed Networks, %
100%
80%
44
44
48
46
51
56
56
52
54
49
60%
40%
20%
26
0%
2015-1
2015-2
2015-3
TT
2015-4
FTS
2016-1
FıXED MARKET
FTS and TT Comparison for Local Calls, %
100
85,5
80
85,0
85,1
82,2
84,3
(%)
60
40
15,7
20
14,9
14,5
17,8
15,0
0
2015-1
2015-2
2015-3
TT
2015-4
2016-1
FTS
FTS and TT Comparison for National Calls, %
80
(%)
60
40
57,7
58,4
56,4
57,8
42,3
41,6
43,6
42,2
53,3
46,7
(*) Market Shares are based on traffic
volume.
20
27
0
2015-1
2015-2
2015-3
TT
2015-4
FTS
2016-1
FıXED MARKET
FTS and TT Comparison for F2M Calls, %
80
(%)
(*) Market Shares are based on
traffic volume.
56,4
56,4
55,0
45,5
43,6
43,6
45,0
2015-1
2015-2
2015-3
60
54,5
40
57,7
42,3
20
0
TT
FTS and TT Comparison for International Calls, %
80
61,6
65,5
(%)
60
40
38,4
34,5
34,6
31,8
0
2015-2
2015-3
TT
FTS
Most Frequently Communicated
Countries via Fixed Networks
Highest Rate of Traffic Highest Rate of Traffic
Sent to
Received From
Germany
Germany
Pakistan
France
UK
UK
KKTC
Greece
Bulgaria
KKTC
31,6
20
2015-1
2016-1
68,4
68,2
65,4
2015-4
2015-4
FTS
2016-1
28
FıXED MARKET
FTS and TT Comparison for International Incoming Calls
Terminated on Fixed Networks, %
80
70
58,5
60
61,9
57,5
(%)
50
40
48,6
56,2
51,4
43,8
42,5
41,5
38,1
30
20
10
0
2015-1
2015-2
2015-3
TT
2015-4
2016-1
FTS
FTS and TT Comparison for International Incoming
Calls Terminated on Mobile Networks, %
100
(%)
80
73,1
76,7
76,7
75,4
78,5
(*) Market Shares are
based on traffic volume.
60
40
20
26,9
23,3
23,3
2015-1
2015-2
2015-3
24,6
21,5
0
TT
2015-4
FTS
2016-1
29
FıXED MARKET
Fixed MoU, Minutes
160
137
145
134
139
2015-3
2015-4
134
120
80
40
0
2015-1
2015-2
2016-1
ARPU, ₺
25
20
23,9
23,6
23,5
23,3
10
23,2
15
5
30
0
2015-1
2015-2
2015-3
2015-4
2016-1
BROADBAND ıNTERNET
Number of Broadband Internet Subscribers*
51,7
55
48,6
50
41,2
45
9,8
9,5
40
32,6
Millions
35
27,6
30
7,9
20
14,3
15
5
0
8,4
22,3
25
10
8,9
8,8
6,0
6,0
2008
6,4
2,5
2009
39,1
7,6
7,1
14,7
41,9
32,4
19,7
24,2
7,2
2010
Fixed
2011
2012
2013
Mobile
2014
2015
Mar.16
Total
31
(*) Fixed, mobile, cable modem, fiber etc. all means of broadband access are included
BROADBAND ıNTERNET
Breakdown of Number of Internet Subscriptions
Quarterly Growth Rate Annual Growth Rate
(2015 Q4 – 2016 Q1) (2015 Q1 – 2016 Q1)
2015-1
2015-4
2016-1
xDSL
6,802,510
7,157,200
7,340,576
2.6%
7.9%
Mobile Internet from
Computer
1,543,816
1,597,606
1,465,689
-8.3%
-5.1%
Mobile Internet from
Mobile Handset
32,391,046
37,469,948
40,482,100
8.0%
25.0%
Cable Internet
575,461
629,064
653,177
3.8%
13.5%
FTTH
512,126
641,776
687,974
7.2%
34.3%
FTTB
1,002,024
1,030,852
1,044,767
1.3%
4.3%
Other
94,798
90,845
93,831
3.3%
-1.0%
TOTAL
42,921,781
48,617,291
51,768,114
6.5%
20.6%
32
BROADBAND ıNTERNET
Data on 3G Subscribers
2015-1
# of 3G Subscribers
Mobile Internet from Computer
Mobile Internet from Mobile
Handset
2015-2
2015-4
2016-1
59,422,663
61,076,640
63,066,580
64,256,311
65,949,652
1,543,816
1,646,892*
1,662,797
1,597,606
1,465,689
32,391,046 34,232,558*
35,876,101
37,469,948
40,482,100
156,669
165,366
194,558
107,970
Mobil Internet Usage, Tbyte
2015-3
126,027
(*) 2015-Q2 data has been updated due to correction from operators
Post-Paid and Pre-Paid Mobile Broadband
Internet Subscriptions, 2016 Q1, %
100%
75%
51,1
46,8
51,5
48,9
53,2
48,5
50%
25%
33
0%
Avea
Vodafone
Pre-Paid
Post-Paid
Turkcell
BROADBAND ıNTERNET
ISP Market Shares Based on # of
Subscribers, 2016 Q1*
Operator
Breakdown of Other Means of Internet (by subscriber)
2015-1 2015-4
2016-1
Dial Up
45.734
45,143
44,997
ISDN BA/PA
15.291
14,854
14,739
Satellite Communications
10.418
10,441
10,558
Metro Ethernet
12.319
12,159
13,909
PLC, BPL
3.959
369
268
Frame Relay
43
37
32
ATM
15
13
13
Other
7.019
7,829
9,198
TOTAL
94.798
90,845
93,714
%
TTNet
71.2
Superonline
17.8
Vodafone Net
3.9
Doğan TV Digital
3.6
Turknet
1.9
Millenicom
1.0
Others
0.6
(*) xDSL, Fiber, Metro, FR, PLC, ATM,
etc. included cable and mobile
connections are excluded.
34
BROADBAND ıNTERNET
Distribution of Fixed Broadband Subscribers according to Technology and
Operator, %
2016-1
58,6
16,5
6,7
17,7
2015-4
59,3
16,0
6,6
17,6
2015-3
60,8
6,5
17,4
2015-2
61,8
14,2
6,5
17,2
0,5
0,5
0,5
0,2
2015-1
62,7
13,4
6,4
16,9
0,5
2014-4
63,8
6,3
16,4
0,6
2014-3
65,0
5,9
16,0
0,7
2014-2
66,1
11,8
5,8
15,6
0,7
2014-1
66,9
11,5
5,8
15,0
0,8
2013-4
68,1
14,2
0,8
14,8
12,8
12,4
11,1
2013-3
70,5
2013-2
71,5
2013-1
72,7
2012-4
73,6
2012-3
74,9
2012-2
76,3
2012-1
5,8
10,9
5,9
10,8
10
20
30
10,8
xDSL TTNet
40
10,2
9,5
xDSL Other ISPs
Cable
70
Fiber
1,0
9,3
1,0
8,2
1,0
7,1
1,1
6,3
6,1
1,0
6,3
4,9 1,0
6,4
10,6
60
10,7
6,3
10,8
50
0,9
6,1
78,2
0
11,8
80
Other
6,4
90
100
35
BROADBAND ıNTERNET
Mobile Internet Usage Speeds
from Computer, 2016 Q1, %
5,2
16,5
15,5
3,5
6,1
17,5
35,7
Connection Speeds for Fixed
Broadband, 2016 Q1
0-50 MB
50-100 MB
100-250 MB
1-4 GB
4-8 GB
>8 GB
250 MB-1 GB
%3,9
Mobile Internet Usage Speeds from
Mobile Handsets, 2016 Q1, %
%21,4
2,2
%68,8
%0,4
8,2
%2,6
%2,6
%0,1
16,2
1,1
1,8
%0,3
2,9
6,4
37,5
x≤1 Mbps
4 Mbps < x ≤8 Mbps
30 Mbps < x ≤50 Mbps
2,0
1 Mbps < x ≤2 Mbps
8 Mbps < x ≤10 Mbps
50 Mbps < x ≤100 Mbps
2 Mbps < x ≤4 Mbps
10 Mbps < x ≤30 Mbps
100Mbps<x
21,8
36
0-5 MB
100-250 MB
5-10 MB
250 MB-1 GB
10-25 MB
1-4 GB
25-50 MB
4-8 GB
50-100 MB
>8 GB
MOBıLE MARKET
Number of Mobile Subscribers and Penetration Rate
73.807.321
86,5%
70
83,8%
89,5%
87,4%
90,9%
13,6
Millions
60
9,4
7,9
100%
80%
25,9
60%
33,9
42,4
40
65,8
55,7
65,9
64,3
58,3
49,3
41,8
20
40%
20%
31,4
10
0
93,7%
20,4
50
30
93,5%
19,4
7,1
1,1
3G Subscribers
2G Subscribers
Penetration, %
80 92,1%
92,5%
1,5
2,1
2,6
M2M Subscribers
3,2
3,4
0%
Mobile Penetration
Total Number of Mobile Subscriptions, Million
72,04
72,17
73,24
73,64
73,81
40
34,26
33,97
34,24
34,01
33,34
30
21,14
21,46
22,01
22,37
22,75
16,64
16,74
16,98
17,26
17,72
2015-1
2015-2
2015-3
2015-4
2016-1
80
70
60
50
20
10
0
Avea
Vodafone
Turkcell
Total
37
MOBıLE MARKET
Monthly Churn Rates of Mobile Operators, %
5%
4%
3%
2%
1%
0%
Apr-2015
Mayıs 15
Jun-2015
Jul-2015
Avea
2,8%
2,9%
2,8%
2,7%
2,6%
2,4%
2,6%
2,6%
2,8%
2,6%
2,8%
3,0%
Vodafone
3,0%
3,1%
2,7%
2,8%
2,6%
2,4%
2,8%
2,5%
2,9%
3,0%
2,8%
3,2%
Turkcell
2,7%
2,9%
2,6%
2,5%
2,3%
2,3%
2,3%
2,2%
3,6%
2,3%
2,9%
2,5%
Distribution of Individual and Corporate
Mobile Subscribers, %
Aug-2015 Sep-2015
Jan-2016
Feb-2016 Mar-2016
Pre-Paid and Post-Paid Mobile Subscriptions, %
100%
80%
10,4
Oct-2015 Nov-2015 Dec-2015
54,5
53,4
53,0
51,8
51,0
45,5
46,6
47,0
48,2
49,0
2015-1
2015-2
60%
40%
20%
89,6
Individual
Corporate
38
0%
Pre-paid
2015-3
2015-4
Post-paid
2016-1
MOBıLE MARKET
Mobile Number Portability, Quarterly
3.500.000
3.000.000
1.000.000
500.000
3.212.126
1.500.000
2.903.726
3.268.086
3.050.413
2.000.000
2.651.835
2.500.000
2016-1
2015-4
2015-3
2015-2
2015-1
0
Net Transferred Number, Thousand
2016 Q1 Net Gaining Subscriber Numbers, Thousands
500
400
300
200
100
0
-100
-200
-300
-400
-500
-600
376
272
224
184
159
91
40
2015-1
-275
107
137
2015-4
2016-1
44
2015-2
2015-3
-268
-312
-266
39
-513
Avea
Vodafone
Turkcell
MOBıLE MARKET
Market Shares according to Number of Subscribers, %
100%
23,1
23,2
23,2
23,4
24,0
29,3
29,7
30,1
30,4
30,8
47,6
47,1
46,8
46,2
45,2
2015-1
2015-2
2015-3
2015-4
2016-1
80%
60%
40%
20%
0%
Avea
Vodafone
Market Shares according to Traffic Volume, %
100%
80%
60%
Market Shares according to Revenue, %
100%
27,5
35,3
27,5
27,2
35,5
35,2
27,8
28,9
35,7
35,7
40%
20%
Turkcell
21,5
21,3
20,9
21,0
21,4
35,2
35,7
35,9
36,8
38,5
43,3
43,0
43,2
42,2
40,1
2015-1
2015-2
2015-3
2015-4
2016-1
80%
60%
40%
37,2
37,0
37,6
36,5
35,4
2015-1
2015-2
2015-3
2015-4
2016-1
0%
20%
40
0%
Avea
Vodafone
Turkcell
Turkcell
Vodafone
Avea
MOBıLE MARKET
Breakdown of Mobile Traffic, Million Minutes
2016-1
29.667
24.348
2015-4
30.159
24.013
2.593 180
23.927
2.616
2.556
193
2015-3
30.302
2015-2
30.603
23.075
2.538 186
2015-1
28.587
20.862
2.564
0%
20%
On-Net
40%
Other Mobile Network Operators
60%
Fixed Networks
80%
211
184
100%
International+DQ Services+Satelite+Others
Breakdown of Mobile Traffic, %
2016-1
52,3
42,9
4,5
0,3
2015-4
53,0
42,2
4,6
0,3
2015-3
53,1
41,9
4,6
0,4
2015-2
54,3
40,9
4,5
0,3
2015-1
54,8
40,0
4,9
0,4
0%
On-net
20%
40%
Other Mobile Network Operators
60%
Fixed Networks
80%
100%
International+DQ Services+Satelite+Others
41
MOBıLE MARKET
Most Frequently Communicated Countries via
Mobile Networks, 2016 Q1
Highest Rate of Traffic
Sent to
Germany
Highest Rate of Traffic
Received From
Germany
Turkmenistan
Austria
France
Saudi Arabia
Saudi Arabia
France
UK
Switzerland
Breakdown of Mobile Revenue, %
100%
90%
80%
70%
60%
50%
40%
30%
20%
10%
0%
7,0%
28,5%
3,2%
4,2%
5,2%
48,4%
42,4%
37,6%
5,5%
8,3%
9,8%
59,0%
Turkcell
Voice
38,6%
45,1%
Vodafone
Avea
SMS+MMS
7,4%
49,7%
42
Data
Total
Value Added Services
MOBıLE MARKET
Mobile SMS and Mobile MMS, Million (*)
30.000
26.431
25.279
24.500
21,4
22,6
21,6
17,5
17,7
2015-1
2015-2
2015-3
2015-4
2016-1
24.473
22.894
20.000
10.000
0
SMS
MMS
Number of SMS & MMS, Million
2015-1
2015-2
2015-3
2015-4
2016-1
Service
Avea
Turkcell
Vodafone
SMS
8,825
6,730
9,724
MMS
9.1
9.1
3.2
SMS
8,657
6,262
9,581
MMS
10.2
9.1
3.3
SMS
8,940
6,797
10,694
MMS
10.2
8.5
2.9
SMS
8,245
6,103
10,123
MMS
8.0
7.1
2.4
SMS
7,825
5,453
9,615
MMS
9.6
5.9
2.1
43
MOBıLE MARKET
Mobile ARPU, ₺
25
23,7
25,2
24,5
10
23,5
25,2
24,7
22,1
22,4
22,5
22,7
23,6
23,6
15
23,8
25,3
25,4
20
Avea
Vodafone
Turkcell
5
0
2015-1
2015-2
2015-3
2015-4
2016-1
MoU values of Mobile Operators, Minutes (*)
600
500
400
501
477
442
300
311
485
467
329
454
322
500
495
465
458
337
333
499
477
454
434
317
320
479
501
437
453
310
325
200
488
436
524
470
469
422
337
300
340
(*)Data dedicated
mobile subscriptions
are deducted from
total # and recalculated back to a
full year.
100
0
44
Avea
Vodafone
Turkcell
MOBıLE MARKET
Pre-Paid Mobile ARPU, ₺
15
2015-2
2015-3
15,3
14,0
12,1
15,8
14,8
13,3
2015-1
15,3
14,3
12,6
15,0
13,8
11,0
5
14,0
12,7
11,0
10
Avea
Vodafone
Turkcell
0
2015-4
2016-1
Post-Paid Mobile ARPU, ₺
45
40
35
30
32,0
38,3
37,2
31,6
38,7
38,0
31,8
38,5
39,1
15
30,5
36,4
37,2
20
30,1
35,3
36,7
25
10
Avea
Vodafone
Turkcell
45
5
0
2015-1
2015-2
2015-3
2015-4
2016-1
OTHER SERVıCES
Market Shares of Alternative Network
Operators, 2016 Q1
Revenue of Alternative Network
Operators
Period
Revenue, ₺
2015-1
177,774,738
2015-2
Operators
Market Share based
on Net Sales (%)
Superonline
36.1
183,318,996
Vodafone Net
30.2
2015-3
287,431,701
Kule Hizmetleri
14.2
2015-4
265,878,742
MTCTR Memorex
4.8
2016-1
280,554,493
T-Systems
3.3
İş Net
3.2
BT Bilişim
2,4
AT&T Global
1.3
Turknet
1.3
Equant İstanbul
1.0
Fiber Optic Networks of Alternative Operators
Total
Total Access
Total
Backbone
Length
Length (km)
Length
Total Length
Owned
Total Length
Leased
2015-1*
39,861
12,392
42,769
9,484
52,254
2015-2
41,295
13,435
44,609
10,121
54,730
2015-3
42,361
13,032
45,007
10,386
55,393
Mednautilus
1.0
2015-4
43,067
13,525
45,710
10,882
56,592
BT Telekom
0.6
2016-1
44,593
13,563
46,670
11,486
58,155
Others
0.6
(*) 2015-1 Total length data has been updated due to correction from operators
46
OTHER SERVıCES
Market Share of Satellite
Communication Operators
based on # of Subscribers
Satellite Communications Services
Period
# of Subscribers
Revenue, ₺
Operator
%
2015-1
11,048
85,567,472
EserTelekom
44.6
2015-2
11,050
91,223,658
Superonline
19.6
2015-3
12,009
95,412,128
İş Net
15.3
2015-4
10,441
86,335,030
Türksat
9.9
2016-1
10,558
105,174,642
Others
10.6
Cable Platform Services
Period
# of Cable TV
Subscribers
# of Cable
Telephony
Subscribers
# of IPTV
Subscribers
2015-1
1,170,459
37,737
380,159
2015-2
1,159,748
35,523
429,914
2015-3
1,156,133
36,353
471,345
2015-4
1,160,985
34,806
532,971
2016-1
1,163,041
36,205
618,784
47
OTHER SERVıCES
Digital Platform Services; Number of Domestic Users
2015-1
2015-2
2015-3
2015-4
2016-1
DIGITÜRK
2,931,394 2,891,305
2,944,664
2,869,995 2,801,276
D-SMART
1,737,340 1,734,322
1,724,633
1,701,540 1,000,753
FILBOX
4,880
7,627
10,418
18,978
28,765
TIVIBU
-
-
46,410
74,751
116,387
48
OTHER SERVıCES
Directory Information Services
# of Calls
Call Duration
(Minutes)
Total # of Enquiries
Revenue, , ₺
2015-1
8,312,524
13,213,921
16,710,605
17,982,552
2015-2
7,610,163
12,219,577
15,315,949
18,334,603
2015-3
7,208,801
11,604,322
15,380,317
18,625,267
2015-4
6,130,254
10,093,766
13,956,810
20,052,948
2016-1
5,787,491
9,441,829
15,388,217
17,279,778
Period
Market Share of Directory Information
Operators based on Number of Calls, 2016 Q1
%
Average Call Duration
(Min.)
BN Telekom (11880 – 11810 -11888)
85.0
1.5
11818 Rehberlik (11818-11820)
9.4
2.2
Plus Telekom (11870 – 11890 – 11899)
3.0
2,9
Infoline (11824)
1.2
2.0
Jan İletişim (11833 - 11860)
1.0
1.9
Callturk (11858)
0.2
2.6
Mega Telekom (11881-11883)
0.2
1.8
Rehberlik Hizmetleri Servisi (11850)
0.1
1.1
Operator
49
OTHER SERVıCES
Market Share of GMPCS Operators
Based on # of subscribers, %
Operator
2015-1
2015-2
2015-3
2015-4
2016-1
Teknomobil
66.6
66.3
66.1
70.9
70.8
Globalstar
32.0
32.3
31.7
25.9
25.5
Mobilkom
1.4
1.4
2.2
3.2
3.6
Other
-
-
-
-
0.1
PMR/PAMR Services
GMPCS Services
Period
# of
Subscribers
# of Users
Revenue, ₺
Period
# of
Subscribers
Revenue, ₺
2015-1
2,653
85,582
5,398,125
2015-1
6,230
2,163,121
2015-2
2,710
89,043
3,780,333
2015-2
6,244
2,085,250
2015-3
2,777
95,981
3,817,140
2015-3
6,338
1,908,760
2015-4
2,799
97,984
5,063,303
2015-4
7,829
4,053,900
2016-1
2,784
110,840
8,032,075
2016-1
7,909
1,981,717
50
ELECTRONIC COMMUNICATIONS
MARKET IN TURKEY
MARKET DATA (2016 Q1)*
* In the event of any discrepancy, the original report in Turkish shall prevail.