Power Dialer for Goldmine

SICON CRM Inc. Consultants in Customer Relationship Management
Power Dialer for
Goldmine
Double your agent call rates overnight
Need a Predictive Dialer? - Think again!
Power Dialer for GoldMine enables GoldMine users to automatically work through their telephone calls quickly and
automatically, using either calls scheduled in the user's activity list or calls based on an active GoldMine Filter or
Group.
Once installed and configured Power Dialer for GoldMine becomes an integral part of GoldMine and enables users
to automatically acquire a call list, just right click on the system tray icon, select Acquire List. Then click Start Power
Dialer for GoldMine - it will then automatically dial and connect all scheduled calls.
Call Centre Technology for Small Teams
As a call is dialed, the called party's GoldMine record is automatically presented, allowing you full access to the
your client’s details. As the call is connected, the complete call dialog box will appear. Fields including Call Duration,
Reference, Result Code are already populated allowing quick and easy call completion. Make any changes required and then click OK. The call details are inserted automatically into your client's GoldMine History. Scheduled
calls are completed in the Users calendar or call list with all details including duration. The next connected call is
then presented to the user and the sequence starts over again. The statistical analysis within GoldMine allows you
to monitor and compare agent performance.
Power Dialer is so tightly integrated into GoldMine that you will wonder how you
managed without it! It's like having your own personal predictive dialer.
Flexible user options will allow both systems administrators and managers to control the
way that calls are presented, timed and completed for different team members. Power
Dialer will work with any Tapi compliant telephony hardware and provides the fastest
way to complete your scheduled call list, or make and control outbound call campaigns
with GoldMine.
Call us to book a demo...you’ll be amazed at how it’ll
simplify your calling process!
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