community - Pinnacle

PinnaclePulse
Q4 2014
A Message From President & CEO Rick Graf
Our new era has begun. The Pinnacle recapitalization
announcement was released at the beginning of September
and we have had very positive feedback from our clients,
industry professionals and the media. As we approach
the 35th anniversary of our founding in 2015, it is
interesting to reflect on how far we have come
as an organization and visualize where we are
going.
While Pinnacle is still heavily concentrated on
the West Coast, as well as in Texas, we are
on task to further develop our markets
in Atlanta, Houston, Chicago, Denver
and Phoenix. In addition to those five
target markets, our goal is to expand
our footprint in the Northeast in the
coming years. This growth should come
naturally as we nurture existing client
relationships and prospects across the
country. Our service lines are developing
as well. With Hunt by our side, Pinnacle
should see opportunities to team up
in the affordable and student housing
arenas.
TOUCHED BY PINNACLE ANGELS
Aside from our territorial
Pinnacle’s Core Values
growth, I am proud to
SERVICE | TRANSPARENCY
witness the strides we have
PERFORMANCE | CREATIVITY
made internally. Pinnacle
COMMUNITY
continues to build great
teams who strengthen
our platform every day. We are raising the bar in training,
marketing and technology. The upcoming addition of the Yardi
suite of services will elevate our level of communication with
residents and prospects in amazing ways. Even with all of
these changes, we remain a customer-centric environment,
which is what sets us apart from our competitors.
On the horizon is the rollout of our new company Web site, a
fresh branding standard and innovative ideas for strengthening
our position as the best in the business.
Best,
Rick Graf
President and CEO
COMMUNITY
FOCUS
For most Pinnacle employees, property management is a
very personal business. Our onsite teams are entrusted
with so much more than the implementation of policies and
procedures at a community. They interact with residents
at their homes and seek to improve lives. When financial
troubles struck the Tolbert family living at Park on Olive in
Peoria, AZ, nine Pinnacle employees pulled together to help.
The team members had just won Second Place and $400
in the “Elevating Excellence” video challenge in June and
wanted to donate their prize money towards a good cause.
They learned about the family from Majorie Trabucco, property
manager of the community.
Majorie explained that the Tolberts were relocated to Arizona
by the father’s employer. Shortly after moving into their
Pinnacle-managed home, he was laid off and diligently began
searching for new employment while working odd jobs.
Despite his efforts, it was a continuous struggle to support
his wife and five children. Majorie was genuinely touched by
their positive outlook in the face of hardship and realized that
Continued on page 2
Alfonzo Tolbert, Sr (Father), Kizzie Tolbert (Mother), Destinee (18); DaShay (14);
Alfonzo, Jr (13); Anaelo (13); Tayyone (10)
PINNACLEPULSE
2
Continued from page 1
they would have a difficult time preparing for the upcoming
school year.
After hearing the story, the team made a collective decision
to assist the Tolberts. They took the family shopping for
new clothes, school supplies and backpacks. It was a very
special day for everyone involved. The mother, who said that
she had been “praying for an angel to help,” was especially
grateful that her prayers had been answered.
We salute our Pinnacle angels for a job well done and for
adding perspective to our own lives.
Marjorie Trabucco, Property Manager of Park on Olive
Bryan Fasulo, Regional Property Manger
Mary Villanueva, Property Manager of Stillwater
Michael Gonzales, Senior Maintenance
Doug Maintenance, Maintenance Supervisor of Paseo Park
Corey Wilkins, Property Manager of Sycamore Creek
Jud McKillop, Regional Maintenance Director
James Dancil, Property Manager of Cobalt on 32nd Street
Sandi Cashen, Regional Property Manager
(The team is happy to report that Alfonzo Tolbert,
Sr. has once again gained full-time employment!)
L to R: Shanon Wildes, Stacy Ekholm, Josh Pickard, Kevin Charcut and JoLynn Nelson
HEARTS & HAMMERS
COMMUNITY
After Ron Newman passed away in 2003, his wife
Evelyn stayed in the house that they had lived in
since the early 1990s. Lifelong residents of North
Minneapolis, the two of them had raised six children
together and had been active members of the
community. Evelyn was an Administrative Assistant at
the nearby Ascension School for 21 years and Ron was
well-known as the Minnesota Twins organist for 21 seasons.
Now on her own, she needed some assistance with exterior
upgrades to her home.
FOCUS
SPIKES FOR TYKES
In June, Pinnacle participated in the 3rd Annual Spikes
for Tykes volleyball tournament, benefitting the Children’s
Home of Tampa. Sponsored by the Bay Area Apartment
Association, the highly competitive event drew over 28
teams to Hogan’s Beach and raised more than $7,000 for
the worthwhile cause. Pinnacle was represented on the 3rd
Place team by 15-year-old Olivia Ford, daughter of Pinnacle’s
Regional Property Manager, Cecilia Ford.
The Children's Home of Tampa is a child- and family-centered
organization that has offered a safe haven for struggling
families and abused, neglected or abandoned children since
1892. The non-profit company has helped more than 6,000
children realize their dream of a family, and has cared for
more than 25,000 children in the Central Florida region.
Five Pinnacle team members participated in an event
that included IREM, NAIOP and Hearts & Hammers, an
organization providing home improvement assistance for
seniors and the disabled, to help the gracious homeowner.
As with most Hearts & Hammer’s projects, Evelyn’s house
needed exterior painting, moderate carpentry and landscaping
to restore its overall appearance. Our Minneapolis team joined
approximately 70 volunteers to complete the strenuous twoday project in September.
One volunteer was excited to report that “when Evelyn saw
what had been done to her home, she acted like she had won
the lottery.”
JoLynn Nelson (far right) with project volunteers
PINNACLEPULSE
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Property Marketing Spotlight
Property marketing is vital to the success of an apartment community
by driving traffic to the property, securing new leases, promoting lease
renewals and generating positive reviews. Throughout the year, Pinnacle
Pulse will highlight communities with exemplary marketing strategies.
SERRANO APARTMENT’S PATH TO STABILIZATION
Great accomplishments often result from simple measures.
Machelle Wilson recently proved this to be true at Serrano
Apartments in Spokane, WA. When she took the reign as
Property Manager six months ago, the Class C, 28-yearold property faced several declining factors, a few of which
included low occupancy, poor economic surroundings and an
uncommitted resident base. The vacancy rate was hovering
around 20 percent and she had to find a way to stabilize
the community occupied by a transient clientele. Within
three months, she and her team made some unpretentious
changes that resulted in an occupancy increase to 95 percent
and an enhanced ambiance at Serrano.
Machelle’s first line of action was to put tighter controls on the
intake process. She retrained the staff to read qualifications
differently and to put greater emphasis on employment
reference checks.
Front: Machelle Wilson, Property Manager
Center L to R: Felicia Nelson, Leasing Agent; Verna Dolman, Assistant Property Manager
Back L to R: Erick Hodges, Maintenance Supervisor; Chance Wilson, Maintenance Tech
“Desperate times did not call for desperate measures,”
explained Liz Gould, regional marketing director. “Machelle
realized that her team didn’t need to go out and recruit warm
bodies, they just needed to follow the rules and seek more
qualified residents.” This revised process initiated a noticeable
transformation.
program that had an immediate impact. “The office was
opened for coffee and conversation,” explained Liz. “It didn’t
cost anything to provide them with the time of day but it
made a world of difference. Residents became engaged and
connected.” Inexpensive quarterly events like tailgate parties
and barbeques by the pool supplemented their plan to bring
residents together and make them feel at home.
BEYOND
EXTRAORDINARY
The onsite team also devised a simple, low-budget retention
Promoting the community’s strengths was another altering
Continued on page 4
BEYOND
CONGRATULATIONS
To our Beyond Extraordinary
Team Members!
EXTRAORDINARY
J
CORPORATE
J
u n e
WEST
EAST
CORPORATE
A
u l y
u g u s t
WEST
EAST
CORPORATE
WEST
EAST
Andres Gimenez
Maintenance
Supervisor
The Boulders at
Lone Mountain
Las Vegas, NV
Jessica Stewart
Property Manager
Citrus Falls
Tampa, FL
Sarah Marland
Project Manager,
Client Reporting
Maitland, FL
Mark Barto
Groundskeeper
Waterford at the
Lakes
Kent, WA
Melissa Ernster
Assistant Property
Manager
Eden Place
Eden Prairie, MN
BEYOND
Roxanne Murdoch Tristan Redal
Property
Assistant Property
Accountant III
Manager
Maitland, FL
Cascade Terrace
Seattle, WA
EXTRAORDINARY
Eugenia Smith
Property Manager
Mobley Park
Apartments
Tampa, FL
Rebecca Cater
Administrative
Assistant
Benton, AR
Terri DeWolfe
Property Manager
Verandahs of Brighton Bay
St. Petersburg, FL
PINNACLEPULSE
4
Continued from page 3
factor. City unemployment was high but Serrano was ideally
positioned within Spokane’s most active job market. In
addition to the corridor of job opportunities within walking
distance, the community offers terrific areas for children to
play and a wonderful pool, explained Machelle. “Because
there is so much pressure on personal budgets, most people
are looking for something close to their job. Serrano is
centrally located in an area rich with retail and easy access.”
All of these attributes were addressed in a straightforward
campaign to nearby businesses and apartment communities,
gaining immediate attention.
“We identified what works best in this market,” said
Machelle. “Through consistent marketing programs, we
generated interest and foot traffic through our office. Then it
was up to our onsite people to close.”
Health & Wellness
DON’T STRESS OUT – CHILL OUT
ANTHEM
Pinnacle has teamed up with Cigna to
IN NUTRITION, TEAMWORK,
offer tools for alleviating symptoms ACHIEVEMENT
H E A LT H , E X E R C I S E A N D M O T I VAT I O N
caused by stress. Their EAP Stress
Management Coaching Program is focused on helping all
team members understand the sources of stress, learn
coping techniques and manage pressures both on and
off the job. Members can participate in the program via
telephone or through the following webinars.
ANTHEM
Those who complete the courses by November 30th will
be entered into a drawing for a $200 Visa gift card. Four
winners will be selected at random.
ACHIEVEMENT IN NUTRITION, TEAMWORK,
H E A LT H , E X E R C I S E A N D M O T I VAT I O N
There were no grand gestures made to reverse the
occupancy challenge at Serrano Apartments. Common
industry tools such as Craigslist posts, property flyers and
resident events were all used in the lease-up campaign.
This success story resulted more from the partnership that
Machelle established with her team, a series of modest
revisions and their collective efforts to establish a connection
with residents.
Stress Less: Responding to Your Mind and Body
“The coming together of our team is the biggest success
story here. We pulled together, all working for a common
goal of higher standards and higher occupancy,” Machelle
added. “I am most
proud of that, as it
has been a major
contributor to the
overall increase in
our numbers both
with new leases
and renewals.”
http://www.media-server.com/m/go/StressLess
Some stress is natural, but if you have too many demands,
it can start to have a negative impact. In this seminar,
you’ll learn how stress affects your body, your health,
and your happiness. Discover how thoughts can cause
or worsen stress. And walk away with proven ways to
manage stress.
Under Pressure: Managing Workplace Stress
Your job is an important part of your life, but sometimes
it can seem like your entire life. How can you keep job
stress from getting out of hand? In this seminar, we’ll
teach you ways to reduce stress and increase productivity
so that you can make the most of your time out of the
workplace.
http://apps.cignabehavioral.com/web/basicsite/consumer/
educationAndResourceCenter/listenAndLearn.jsp
WACKY WORLD OF WELLNESS
Serrano Resident Event – Reverse Egg Hunt
New Communities
Welcome to the Pinnacle family!
Community
City
State
Date Acquired
Mill Creek Meadows
Mill Creek
WA
6/1/2014
Tivalli Apartments
Lynnwood
WA
6/1/2014
Dunwoody Village
Atlanta
GA
6/11/2014
Carriages at Fairwood Downs
Renton
WA
6/20/2014
Palazzo
San Antonio
TX
6/30/2014
Wilson Ridge
St. Paul
MN
6/30/2014
Sofi at Murrayhill
Beaverton
OR
8/1/2014
Pinnacle concluded the Wacky World of Wellness
challenge in August, which encouraged company-wide
participants to engage in healthy behaviors. Over 100
team members participated. Five weekly winners were
drawn from among those who reached eight designated
milestones. Congratulations to the Grand Prize Winners,
Shannon Pichler, assistant property manager at The Sage
at Cupertino, and Kate Dean, property manager, NW
Commercial (WA), who both received $100 Spa Finder
gift cards.
If you are interested in joining the ANTHEM committee
or if you would like to implement additional wellness
activities at your site, please contact Elizabeth Cole at
[email protected].
PINNACLEPULSE
COMMUNITY
FOCUS
5
Fourth Quarter Anniversaries
GIVE KIDS THE WORLD
In mid-September, 12 Maitland team
members volunteered at Give Kids
the World Village in Kissimmee, FL,
where they helped with a Halloween
party for visiting families. Pinnacle
participants dressed in costume, gave out candy and
assisted children with Halloween crafts such as mask
and wand decorating.
Give Kids the World exists to provide special children and
their families with a magical, memorable experience that
will live in their hearts for years to come. Give Kids the
World Village is a 70-acre, nonprofit “storybook” resort,
located near Central Florida’s most beloved attractions,
where these children with life-threatening illnesses and
their families are treated to weeklong, cost-free fantasy
vacations. Since 1986, the organization has welcomed
more than 130,000 families from all 50 states and over
75 countries.
Team Pinnacle
Marianna Murphy as The Wizard
Susan Seedarsan assisting with
Wand Decorating
Congratulations to the following team members for
celebrating 10 or more years with Pinnacle this quarter!
Name
Years
Anniversary
Eric Schwabe
25
November 28, 1989
Ann Maciej
18
November 1, 1996
Cheryl Kostelecky
16
November 18, 1998
Maria Del Carmen Ramirez Leal
15
October 25, 1999
Ray Connolly
15
November 22, 1999
Andrew Wabbe
14
October 24, 2000
Elizabeth Lopez
14
November 21, 2000
Brenda O’Brien
14
December 5, 2000
Kimberly Siebert
14
December 5, 2000
Ben Bozman
14
December 7, 2000
Andrea Bishop
13
October 15, 2001
Jesus Lopez
13
October 24, 2001
Tamara Maloney
13
October 29, 2001
Ramon Cepeda, Jr.
13
December 31, 2001
Joe Lopez
12
October 7, 2002
Augustin Campos
12
October 9, 2002
Michele Abbott
12
December 18, 2002
Lorenzo Suarez
11
October 1, 2003
Tony Nguyen
11
October 1, 2003
Francisco Diaz
11
October 1, 2003
Pedro Perez, Jr.
11
October 1, 2003
Orlando Perez
11
October 6, 2003
Sharon Murphy
11
October 27, 2003
Sasha King
11
November 5, 2003
Lynette Whitmarsh
11
November 10, 2003
Adam Hay
11
December 1, 2003
Salvador Munoz
11
December 22, 2003
Charles Mann
11
December 30, 2003
Julie Conger
10
October 4, 2004
Toru Konishi
10
October 18, 2004
Sara Martinez
10
November 1, 2004
Jonathan Ackerman
10
November 1, 2004
Sergey Prokopchik
10
November 1, 2004
Cendie Fawcett
10
November 1, 2004
Karen Green
10
November 1, 2004
Antonio Castillo, Jr.
10
November 10, 2004
Theresa Furrow
10
November 29, 2004
PINNACLEPULSE
6
Team Member Spotlight
MICHAEL HENRY
Director, Environmental Health & Safety
Pinnacle Team Member for 3 Years
Describe your role at Pinnacle.
I seek to mitigate risk and reduce losses for
Pinnacle and our clients. My primary focus is
to reduce the incidence and severity of team member injuries
through training, programs, policy and claims management.
Fewer injuries are good for those individual team members
who would have been injured and it is good for the financial
success of Pinnacle. By helping people I also help the
company -- it is a rare and cherished confluence. Additional
important elements of my position include: proper
claims reporting, vendor compliance, media and crisis
communications, regulatory compliance and emergency
operations planning.
While it is challenging to keep all of the balls in the air with the
various aspects of my role, it is fantastically fun to watch this
ship sail. Pinnacle has the right direction, an excellent ethos
and is filled with talented people pushing us forward.
How did you get in the business?
I went to work for Liberty Mutual after earning a degree in
Criminology and quickly advanced to a Field Investigator role.
I worked closely with Risk Managers while investigating
employee, automobile and general liability accidents. At
some point, I jumped the fence and have been on the risk
side for eight years.
What did you want to be when you grew up?
Probably a police detective or an FBI agent, I’m really good at
solving Scooby-Doo before the mask comes off.
Give a brief description
of your family and
where you grew up.
Born in Little Rock,
AR, my mother’s side
of the family was
soybean and cotton
farmers. My father’s
side was subsistence
farmers. Both my parents were determined to get off the
farm, and they both pursued medicine. After many struggles
my father achieved his doctorate in medicine at age 50, and
my mother has been a RN for many years. My mother, brother
and I moved to Memphis, TN when I was 14. I graduated high
school and college in Memphis and will always consider The
River City home.
What has been your favorite accomplishment so far?
I was the first person on either side of my family to graduate
with a traditional Bachelor’s degree, and I put myself through
college. Many family members have since followed that
path.
Who has been your greatest influence in your life?
I am a better cook than plumber. I owe that all to you, mom!
What is the greatest trip you have ever taken?
I went on a spectacular three-month self-supported bicycle
tour through Europe with a friend after college. We performed
with an improv group in The Netherlands, hung out in Munich
beer gardens with Irish summer workers, visited Dachau with
a couple of crazy Australians, watched the Tour de France,
visited Jim Morrison’s grave in Paris, had my bike frame
repaired in a muffler shop in Florence and visited Pamplona
for the running of the bulls.
What would be your ideal vacation if money or time was no
concern?
I want to spend two weeks in Belgium, The Netherlands
and northern France during the Spring Classics, a series of
bicycle races for the hard men of cycling. Both the Tour of
Belgium and Paris-Roubaix are often held in horrible weather
over brutal cobblestone roads laid down by Napoleon. I want
to ride both courses in the public events that occur the day
before each race.
If you could have a discussion with anyone in the world, dead or
alive, who would it be and why?
I would love to converse with Thomas Jefferson on a number
of topics. He and Benjamin Franklin were throwbacks to the
polymaths of the Renaissance like da Vinci and Michelangelo.
Jefferson’s intellect was so vast, mastering many disciplines
and six languages.
PINNACLEPULSE
7
Industry Award Winners
CEL
2014 CEL SERVICE SATISFACTION
Congratulations to the following properties for earning high CEL Survey scores
from residents. Their dedication to customer service is a testament to Pinnacle’s
mission.
Properties Receiving Platinum A List Award
CEL
Multifamily Criteria: Service Satisfaction Score of at least 94.3 and a Responsive Rate of at least 20%
Property Name
Service Score
Response Rate
1
Lofts at Farmers Market
94.9
46.6%
2
Wilson Place
94.5
73.4%
3
Woodside Luxury Condominiums
94.4
38.1%
Properties Receiving A List Award
Multifamily Criteria: Service Satisfaction Score of at least 85.0 and a Responsive Rate of at least 20%
Property Name
1
12 Central Square
2
Cardinal Glen
3
Chapel Ridge of Union
4
Cosmopolitan (MN)
5
Cranford Court
6
Eagles Point Apartments
7
Heritage Place
8
Lake Gray Apartments
9
Madison Park Apartments
10 Oglethorpe Ridge
11 Park West at Somerset
12 Parkview Family
13 Peppertree
14 Primrose at Highland Meadows
15 Stone Arch Apartments
16 The Savoy
17 Villas of Remond
18 Waterstone at Kiley Ranch
19 Wedgewood Estates
Service Score
87.8
92.7
90.7
92.8
90.0
85.0
88.8
92.3
91.1
91.2
87.9
87.1
89.8
85.4
92.0
86.5
85.5
90.9
90.5
Response Rate
36.8%
42.2%
25.0%
34.5%
39.1%
25.0%
25.0%
23.3%
34.5%
37.1%
22.1%
57.8%
44.0%
36.7%
25.8%
23.0%
58.8%
20.7%
42.2%
SECOND HARVEST FOOD BANK OF CENTRAL FLORIDA
Thirteen team members from the Maitland office volunteered at the
Second Harvest Food Bank warehouse in July. The private, nonprofit
organization collects and distributes donated food to more than
500 nonprofit partner agencies in six Central Florida counties. Their
mission is to create hope and nourish lives through a powerful hunger
relief network, while multiplying the generosity of a caring community.
Pinnacle provides volunteers quarterly to help with their mission.
L to R, David P. Larson, Becky Riddering and Curt Radel
19TH ANNUAL MADACS AWARDS –
MINNESOTA
(Multi-housing Achievement in
Advertising & Community Support)
Design,
Congratulations to the Stone Arch
Apartment team in Minneapolis for
winning three awards at the annual
MADACS industry ceremony in midSeptember. Eighty Pinnacle employees
joined 1,300 other attendees for the
gala dinner and awards ceremony at the
Hilton Minneapolis to honor the best and
brightest in the state. Participating since
2007, Pinnacle has entered an average of
20 categories each year and celebrated an
average of five wins each time.
Community Manager: Affordable Housing
Becky Riddering
Maintenance: Multiple Sites
Curt Radel
Maintenance: Individual 151+ Sites
David P. Larson
BACK TO SCHOOL DRIVE
The Seattle office teamed
with Hopelink in July
for a school supply
drive. The non-profit
organization
serves
homeless and lowincome families, children,
seniors and people with
disabilities to help with food,
shelter, family development and
stabilization, transportation and
adult literacy skills. Parents and
their children visited the Hopelink
centers and had the opportunity
to hand-select a filled backpack to
prepare them for their school year.
COMMUNITY
FOCUS
PINNACLEPULSE
8
Learning and Development
SHOPS
The Learning and Development team is happy to introduce
Jennifer Staciokas, senior vice president of marketing &
training, as part of the team. With over 15 years of experience,
she reveals her most challenging role to date was as a resident
manager in Washington, DC. “It provided a great learning
experience and taught me to view helping difficult people as
an opportunity instead of an annoyance,” she admits.
Now a well-known industry leader, Jennifer’s original aspiration was to be a
French teacher, which morphed into her love of anything French including food,
filmography, fashion, and even furniture! The desire to help others succeed,
however, translated into her current role at Pinnacle where her goal is to build
a great team and platform. We welcome Jennifer!
UNIVERSITY OF PINNACLE UPDATES
As we begin the fourth quarter, the Learning and
Development team would like to remind all team members
that 100 percent of their required learning programs must
be completed by the close of 2014. Make sure your portal
page shows all programs as certified.
UNIVERSITY
OF
PINNACLE
All properties will receive two shops
each year. If your property hasn’t been
shopped recently, be prepared to shine!
TOP SHOPS
Congratulations to the following team
members for receiving 100 percent shop
scores during the months of June, July
and August.
June
Property
Team Member
Division O/T
Heatherstone
The Aviator fka
Sunset Vista
Willows Senior
Edie Schwab
Western
O/T
Cat Ausbun
Western
T
Penny Salisbury
Eastern
T
Parkview Apartments
Mobley Park
Apartments
Cadence
Shannon Stine
Western
T
Cheryl Kennedy
Eastern
O
Anissa Olberg
Western
T
Bergen Apartments
Bellevue Heights
Apartments
Fountains at
Palmdale
Museum Gardens
Paseo Park
Apartments
Raintree Apartments
Nancy Alvarado
Western
T
Yolanda Upchurch
Eastern
T
Western
T
Western
T
Margie Mishail
Western
T
Western
O/T
Western
T
One Canyon Place
JoAnna Iruegas
Toshanika
Jackson
Jasmin Harrison
Western
T
Serrano Apartments
Verna Dolman
Western
O/T
Waterstone Millbrae
Brookstone
Edgewater
Circa Greenlake
Charter Club
Apartments
Cranford Court
Apartments
Arthouse
Madison Park
Apartments
Verse Seattle
Anelita Gozzip
Western
T
Veronica Fryer
Western
T
Mia Buksh
Western
T
Jenna Searles
Western
T
Pamela Moreno
Western
O/T
Linda Godina
Shelly Scroggins
Watson
Heather George
Western
T
Western
T
Western
T
North River Club
Every month we review each regional property manager’s portfolio for team
Learning Program completion. As of September 1st, here are our front runners:
Kimberly
Hernandez
Deanna Hughes
East
Percent Complete
West
Percent Complete
Sterling Ridge
Jamie Leo
Western
T
Tracy Slappey-Scott
92.98%
Teresa Gutierrez
96.58%
April Clardy
Western
T
Timothy Reida
92.61%
Ward McLain
95.42%
Argelia Visconti
Western
O/T
Gabe Csizmadia
82.39%
Kimberly O’Brien
91.77%
Renaissance Villas
Mesa Village
Apartments
Vesper fka
Copperfield
Apartments
Sarah Hale
Western
T
Congratulations and way to motivate your teams!
T = Telephone
O = Onsite
Continued on page 9
PINNACLEPULSE
9
Continued from page 8
PAC Events
July
CARRY THE LOAD
In mid-July, the Dallas office held a
Jeans Week fundraiser in support of
Carry the Load, a non-profit organization
that connects Americans to the sacrifices of our military, law enforcement,
firefighters and rescue personnel. Team members donated $5 per day or $20
for the week to wear jeans and flip flops to work and raised $550 to support
the program.
DALLAS FREEDOM FEST PICNIC
Grill masters Woody
Stone, Rick Graf
and Ted Broadfoot
cooked hamburgers
and hot dogs
for Dallas team
members at a July
4th celebration
lunch.
SUMMER SHINDIG IN MAITLAND
Hawaiian Shirt Winners:
Debbie Gibbs, Jimmy
Bishop, Gary Veit
MAITLAND
FAMILIES ENJOY
ICE CREAM
Kelly Hawkins and Family
Stacey Kitchen and Family
Property
Team Member
Division O/T
Carrolls Creek Landing
Laura Holst
Western
T
Parkview Apartments
Shannon Stine
Western
T
Santa Fe Ranch
Michelle Clark
Western
T
Highland Glen
Cathy Jones
Eastern
O
Oglethorpe Ridge
Nicole South
Eastern
T
Mirada at La Jolla Colony
Sirem Roman
Western
O
Chapel Ridge of Cabot
Nicole Nebling
Eastern
O/T
Waterstone Millbrae
Abby Barcelona
Western
T
Emerald Place
Sara Martinez
Western
T
Empire Landing
Lucy Deberowley
Western
T
Cardinal Glen
Semonique Ingram
Eastern
O/T
Cardinal Pointe
Erica Gill-Field
Eastern
O/T
Autumn Village Apartments
Michael Olson
Western
T
Crown Pointe Apartments Lea Dimalanta
Western
O/T
August
Property
Team Member
Division O/T
Lakeview
Mitzi Rogers
Eastern
T
Alderra (fka Mtn. Meadow) Tammy Makepeace Western
T
Gardens of Traville, The Alexa Lopez-Ryans
Eastern
T
ChapelRidge of St. Joseph Kristi Yates
Eastern
O
Sage at Cupertino, The
Tish Lopez
Western
T
Vista Del Lago
Ashly Nuovo
Western
O/T
Waterford Apartments
Johnathan Rodriguez Eastern
T
Muirwood Village
Sherry Shafer
Eastern
T
Waterstone Fremont
Akane Sato
Western
O
Cosmopolitan
Donna Kooiman
Eastern
O/T
Springhill Apartments
Robin Allison
Western
O/T
Southridge Apartments
Melinda Pierce
Western
O/T
Tower 801
Debra Tyson
Western
T
Fountains at Palmdale
Brenda Tejada
Western
O
Fountains at Palmdale
Parny Milien
Western
T
Plantation Ridge
Tracey Hairston
Eastern
T
Lakeside Apartments
Enesa Silajdzic
Western
T
Sofi Sunnyvale
Apartments
Corina Wuest
Western
O
Vicksburg Village
Apartments
Samantha Braun
Eastern
T
Villa Del Sol
DeAnna Valencia
Western
T
ChapelRidge of Blue Springs Jerica Turman
Eastern
T
Chateau Woods
Apartments
Janee Lovett
Western
O
Rosemont at
Williamson Creek
Britni Esparza
Eastern
T
Madrona Pointe
Apartments
Lois McNeil
Western
T