JUNE 2015 COLSON GROUP ADVANTAGE

JUNE 2015
COLSON
GROUP
ADVANTAGE
S I D E N OT E S
FOCUS ON THE CUSTOMER EXPERIENCE
There’s a new VP in town, and he has joined the Colson
Group team with his sights set on the customer
experience. Brad Beltz joined Colson Group USA in
January as Vice President of Distribution and Customer
Service, and is based in St. Joseph, MI. He has extensive
experience in progressive operations and customer
service leadership roles, and is a certified Six Sigma Black
Belt–focused on a proven methodology of improving
business processes, and driving customer satisfaction.
Brad knew he had to effectively position Colson Group
USA’s Inside Sales and Customer Service teams with their
service delivery capabilities, and has recently shifted
them to be part of his Operations organization. This
shift aligns the inside sales and operations teams to work
closely together–providing quicker access to information,
and freeing up time to better service customers.
“A single point of leadership amongst all our inside sales
consultants was vital,” Brad said. “With that now in place,
we are working toward standard procedures across
all facilities—so that our customers experience the same
level of service from all locations. And the goal for that
level is, first class.”
Brad is also highly focused on process improvements
around the new ERP technology that was implemented
in the Jonesboro (AR), Chino (CA), and St. Joseph
(MI) facilities, as well as their phone technology. His
immediate focus targets:
•
•
•
•
On-time delivery and customer responsiveness
Automated communication upgrades
Procedure standardization across all facilities
Inventory planning and reliability
COLSON GROUP INVESTS IN NEW
POLYURETHANE WHEEL LINE
Colson Group USA proudly announces a major investment
in process and equipment for a new and advanced
polyurethane wheel line in their Newnan, GA facility. These
investments allow Colson Group to produce higher-quality
polyurethane wheels–with greater production efficiency
and customer responsiveness.
“We’ve advanced the equipment, processes, and material
to create a work center optimized for quality polyurethane
wheels,” said Michael Nelson, Chief Operating Officer. “We
are also utilizing the highest-quality poly materials for
CONTINUED ON NEXT PAGE >>
PROCESS
QUALITY
DELIVERY
bonding and tread performance, and have the process
controls in-place to make sure every wheel meets the
highest of standards.”
IN-STOCK &
READY TO SHIP
• COMPETITIVE PRICING
•MASSIVE
INVENTORIES
• 4 STOCKING
LOCATIONS
•USA-MADE
WHEEL OPTIONS
• RIGID BRAKES
MAKE THE
SWITCH.
EXPLORE THE
USA-MADE
LINEUP
Colson Group’s investments in equipment and
processing include:
•
Mixing, Heating, and Pouring Machinery:
This machinery tightly controls Colson Group’s material processing, while also increasing consistency and speed. The system heats materials on demand, ensuring that the polyurethane runs hotter for better degassing
…230% FASTER
POUR RATE.
...40% INCREASED
TREAD BOND
PX/PY
WHEEL
VX/VY
WHEEL
XP/XI
WHEEL
UAP
WHEEL
Advanced Pouring Technology
Ultrasonic Cleaner
www.ColsonGroupUSA.com
CONTINUED ON NEXT PAGE >>
THE GLOBAL LEADER IN CASTERS AND WHEELS
COLSON
GROUP
ADVANTAGE
<< CONTINUED FROM FRONT
COLSON GROUP INVESTS IN NEW POLYURETHANE WHEEL LINE
of impurities and faster demold times. The pour rate has also increased 230% over previous machinery. The system runs more efficiently, and outputs a much stronger bonded USA-Made polyurethane wheel.
•
Ultrasonic Core Cleaner: Utilizing the latest technology, Colson Group’s new ultrasonic cleaner
not only degreases the wheel core, but it also removes all micro debris embedded in the core surface
that will be bonded to the polyurethane. This results in up to a 40% improvement in Colson Group’s
tread-to-core bond strength.
•
Pre-Heat and Post-Cure Ovens: Innovative new pre-heat and post-cure ovens keep the wheel
temperature controlled and consistent throughout the manufacturing process. This control allows
the polyurethane to mold, bond and cure in the most optimal environment. The new ovens have
been strategically and ergonomically placed within the work cell for efficiency and core temperature control–which is essential for creating a strong and long-lasting wheel.
Testing and Quality Control: New quality controls have been implemented in conjunction with the
Advanced Pouring System
new machinery and processes. Daily tests are performed and recorded for poly durability and bond
strength. These tests ensure the poly wheel passes durability and will not flat spot, and that
it has a secure bond to the core; this is tested at 800 lbs. of force, which tears the poly before
separating the bond. All wheels are also stamped with a manufacturing date for control, and tested ...EQUIPMENT, PROCESSES,
samples are stored daily for future reference.
AND MATERIALS TO CREATE A
These advancements and upgrades were lead by the Colson Group USA Operations team and our newest
WORK CENTER OPTIMIZED
polyurethane expert, James Stewart. James joined Colson Group USA last year, and has over 20 years of
FOR QUALITY
experience in the polyurethane industry. He has spent most of his career heading Trew Wheel’s (Nashville,
POLYURETHANE
WHEELS.
TN) polyurethane department, and his experience has helped amplify the quality, efficiency and delivery
•
out of this new poly investment.
Pre-Heat Oven
New CNC Lathe
<< CONTINUED FROM FRONT
FOCUS ON THE CUSTOMER EXPERIENCE
“Brad has the full support of the entire company,” said Michael Nelson,
Chief Operating Officer. “With a large team working together under
his leadership, we are seeing vast advancements, and he’s only begun.”
Improvements implemented in the past two months (with much more
in-works) include:
•
•
•
Faster, more consistent order acknowledgments–with daily
operations reviews for more accurate ship-dates
Automated delivery of packing slips with tracking information
Recent implementation of “ship-complete” order processing, for www.ColsonGroupUSA.com
•
accurate processing of shipping instructions–and optimized
customer freight
Updated phone systems for reduced wait times and increased
service level
“Progress has begun, but it is not perfection”, Brad said. “It’s clear in
every department that customer-facing issues take priority over any
others. We have a team that is focused on enhancing the customer
experience daily through better processes and new technology–and our
focus will remain around our customers, you can count on that.”
THE GLOBAL LEADER IN CASTERS AND WHEELS
COLSON
GROUP
ADVANTAGE
BRAND HIGHLIGHTS
This summer, Colson Group USA is excited to launch a series of
marketing tools geared at simplifying your caster specification process,
as well as making the delivery of product content easier and faster than
ever before. These tools include a series of new and advanced websites,
a 3D model app, as well as new catalogs for our flagship brands: Colson
and Albion.
Significant investments in technology will enable us to upgrade our
websites and the way you interact with our products online. Our focus
throughout the planning of these tools remains on enabling you to
4 Brad Kish | Marketing Manager, Colson Group USA
NEW Shepherd Catalog
DO YOU HAVE YOUR
COPY OF THE NEW
SHEPHERD CATALOG?
+
+
+
+
+
+
+
+
*To order, include blue fastener code in Base
+
Threaded Stem
500
507
532
204
#02
#02
FitsSquareTube
#02 Tube
Fits Round
ID Range. .Code
ID Range. .Code Tubing
#02 . . . . . .451
7/8"-15/16"
1" - 1-1/16" . . . . . .452
1-1/2"
1-1/8" - 1-3/16" . . .453
- 1-5/16" . . .454
1-1/4"5/16"
1-3/8" - 1-7/16" . . .455
Band
Band Brass
Brass Band
BrassBand
Brass
Band BandBrass
Brass
BrassBand
Brass
1-3/8" - 1-7/16" . . .445
1-1/2" - 1-9/16" . . .446
5/16"
5/16"
5/16"
Regentcontinuesnextpage
9/32"
9/32"
2-3/4
9/32"
1-5/8"-1-11/16" . . .447
2-3/4 hole
hole 2-3/4 hole
Tubing #02
#02
2"
2"
1-7/16"
#02
1-7/16"
2"
1-1/2"
1-1/2" #02. . . . . .440
1-7/16"
1-1/2"
1-7/16"
1-7/16"
3/4"-13/16"
1-7/16"
7/8"
7/8"
7/8" 1"
. . . . . .441
2"
2"
1-7/16" 1-7/16"
2"
2"7/16" 1-7/16"
1-1/2"7/8"-15/16"
1-7/16"
1-7/16"
7/16"
1-1/2"
1-1/2"5/16" . . . . .442
1-1/2"
7/16"
7/16"1-7/16"
5/16"
7/16"2"
1-7/16"
7/16"
7/16"
5/16"
7/16" 1-7/16"
1-7/16"
1-7/16"
.
7/16"
3/8"
1"7/16" 7/8"
7/16"
1" - 1-1/16"
1" 7/16"
7/8"
3/8" 1"
1"
1"3/8" 7/8"
7/8"
7/8"
Band
Brass
Brass Band
Band
Band
Brass
Brass
Brass
Band
. . .443
BrassBand
- 1-3/16"
7/16" 7/16"
7/16"1-1/8"
7/16"
5/16" 7/16"
7/16"
7/16"
7/16"
7/16"
7/16"
7/16"
7/16" 7/16"
5/16"
5/16" . . .444
7/16" 7/16"
5/16"
3/8"7/16"
7/16"
3/8"
7/16"7/16"
7/16"
5/16"
3/8"
3/8"
3/8"
- 1-5/16"
Band
Brass
Brass Band
Band 1-1/4"
1"
1"
3/16"
3/16"
3/16"
toto3"
hole
2-1/8" hole
2-1/8" hole
3"
1-9/16
1-9/16 hole2-1/8"
hole
9/32" 3/16"
1-9/16 hole
9/32"
9/32"
9/32"
3/16" 3/16"
3/16"
3/16"
hole
hole
hole
2-1/8"2-5/8"
hole
3-3/4"
2-1/8"
2-1/8"3-3/4"
hole
2-1/8"
hole
1-9/16
2-5/8"
hole
1-9/16 hole
hole
2"
2"
1-9/16
1-9/162-5/8"
1-9/16
2"
Side Brakes for 2",
2-1/2" and 3" models.
Add [B] at end of model.
2"
2"
2"
2" New
2-5/8" 2-5/8"
2"
2-5/8"
2-5/8"
Top Lock Brakes
3" and 4" diameter
models. Add [TL] at
end of model.
5/16"
to 3" 5/16"
5/16"
5/16"
2-3/4 hole
hole
2-3/4
2-3/4 9/32"
2-3/4
hole
hole
3" 3-3/4"
to 3"
2-1/8"
toto3"
3" hole
to
2-3/4
5/16"
hole
w 3"
Ne toSide
Brakes
4" and 5" models.
3-3/4"
Add [SB] at end
of model.
3-3/4" 2-5/8"
3-3/4"
3-3/4"
3-3/4"
Tread Lock Brakes
4" and 5" models. Add
[B] at end of model.
Made in USA
8
Made in USA
• Visual table of contents (pg. 4-5) enables quick reference to product series
33
3
33
33
3
Contact your Shepherd representative today for additional copies!
NEW Pemco Website
LAUNCHING THIS MONTH!
PEMCO’S NEW AND
IMPROVED WEBSITE!
NEW Literature
NEW PRODUCTS FROM
SE Ergonomic
16 Series
Albion E5
Made In USA Stainless Steel
Wheel
• 3D model configurator
allows you to quickly
configure your part#, and
includes all E-Line casters
Brochure
Brochure
Brochure
Please contact
your ALBION
representative
to request
additional
brochures today!
• Download native CAD
models and datasheets
• Explore the E-Line; our
most economical and mass inventoried 2” wide line
The Colson Group is the largest manufacturer of caster and wheel products
in the world. The company has operations in 14 countries and consists of nine
major global operating units. Colson Group USA is the largest operating unit of
the Colson Group, and it includes some of the most renowned brands of casters
and wheels in the world: Colson, Albion, Shepherd, Jarvis, MedCaster, Pemco,
Faultless and Bassick. These brands have been technological leaders in caster
advances for more than 350 combined years. The drive and experience of Colson
Group innovators have led to some of the most trusted, highest quality and
advanced mobility solutions in today’s world.
WHAT’S IN THE NEXT ISSUE?
www.ColsonGroupUSA.com
© 2015 Colson Group USA. All rights reserved.
Colson Group USA is a registered trademark of the Colson Group.
• Advancements in Operations
•2015/2016 Marketing Plans
THE GLOBAL LEADER IN CASTERS AND WHEELS
UNC14
Corner
brackets
Regentcontinuesnextpage
273
222
UNC14
UNC14
Connects casters to
square tubes
Connect
Connect
casters to
casters to PVC
threadedpipes
pipelegs
2-1/4"
2-1/4"
1-1/2"
1-1/2"
2-1/4"
1-1/2"
1-1/2"
1-1/2"
2-13/16"
1-1/2"
1" 1-1/2"1"
1" 1-1/2"1"
1"
1-1/2"
1-1/2" 1-1/2"
3/4" 1"
1"
3/4"
2-1/4"
1" 3/4"1-1/2" 1" 3/4"
2-1/4"
3/4"
1-1/2" 1-1/2"
2-1/4"
7/16"
7/16" 1-1/2"
2-1/4"
3/4"
2-1/4"
7/16"
7/16" 1-1/2"
1-1/2"
1-1/2"
1-1/2"
7/16"
1/2"
1-1/2"
1-1/2"1-1/2"
1-1/2"
1-1/2"
1/2"
1"7/16"
1/2"
3/8"
1"3/8" 1/2"
1"
1-1/2"
1-1/2"
1/2"1"
3/8"
1-1/2"
1"3/8"
1-1/2"
1"1/2"
1"
3/8"
3/8"
5/16" 3/4"
1-1/2"
1-1/2"
3/8"3/4"
3/4" 1"
5/16"
5/16" 1-1/2"
1"3/8" 3/8" 1"
3/4"
1"
5/16"
5/16" 5/16"
5/16"
3/4"
1"
5/16"3/4"
1"
3/4"
1"
3/4"5/16"
7/16"
7/16"
7/16" 1/2"
3/4"
3/4"
7/16" 1/2"
7/16"
7/16"
7/16"
7/16"7/16"
7/16"
1/2"
1/2"
3/8"
1/2"
1/2"
3/8"
3/8"Adapter
1/2"1/2"
3/8"
1/2"
3/8" 1/2"
3/8"
3/8"
5/16" 3/8"
3/8"
Stem
3/8"
3/8"
5/16" 5/16"
3/8"
3/8"3/8"
5/16"
3/8"
5/16"
5/16"
5/16"
5/16"
Expanding
5/16"
5/16"
5/16"
5/16"
5/16"
5/16"
5/16"Grip
Stem
Ring
Grip Neck
211
223
302
UNC14
Connects casters to
round tubes
Metal T
nut
806
800
705
UNC14
UNC14
UNC16
UNC13
UNC13
UNC13
UNC14
UNC14
UNC16
UNC13
UNC13
Weldable
caster
mount
BlackOxide
[BO]
PRE50___ZN-MNT33(GG)
748
741
634
UNC14
UNC14
UNC14
UNC13
ntyourcasterstoyour
Shepherdhasmanysolutionstohelpyoumou
more information.
equipmentquicklyandeasily.Seepage?? for
160
Model Number.Example:PRE40605ZN-3R
605
637
Fastening Selection*
UNC14
UNC14
UNC14
UNC13
UNC14
UNC14
Socket Options
Connects
casters to
wood
Zinc
[ZN]
Side Brakes
4" and 5" models.
Add [SB] at end
of model.
UNC18
UNC16
UNC16
UNC18
UNC18
UNC18
Tread Lock Brakes
4" and 5" models. Add
[B] at end of model.
Top Lock Brakes
3" and 4" diameter
models. Add [TL] at
end of model.
thappropriate
ReplacestandardZinc[ZN]inPartNumberwi
ply.
finishcode.Minimumorderquantitiesmayap
Polished Nickel
Bright Chrome
[PN]
CopperOxide
[BC]
[CO]
+
w
Ne
UNC16
UNC16
UNC18
UNC18
Finish Options
+
+
+
UNC13
UNC13
UNC18
UNC16
UNC16
UNC16
UNC16
Side Brakes for 2",
2-1/2" and 3" models.
Add [B] at end of model.
5" Precision
Bearing Monotech
+
+
1-3/4"
Monotech
Vipor
+
+
2-5/8"
3" No-Matic
+
31/32
1-3/4"1-3/4"
1-3/4"
+
1-3/4"
1-3/4"
2-5/8"
2-5/8"
+
+
w
Ne
1-3/4"
1-3/4"
1-3/4"
2-5/8"2-5/8"
2-5/8"
Polyurethane
(TPU)
+
+ (soft)
UNC16
UNC16
UNC16
UNC16
UNC18
UNC16
UNC16
UNC16
UNC16
UNC16
• Share the model or datasheet
quickly with anyone
Thermoplastic
Rubber (TPR)
HardorSoft
Rubber
Seeproductpagestospecifyandorder.
UNC18
UNC18
•Regent Series (USA Made!) new wheel and
brake additions available
Polyolefin
Floor Protection*
Non-Marking
+
Durability
Cushioned Ride
+
Chemical Resistance
*Seepage??forapplicationdetails.
Brake Selection
UNC18
UNC18
UNC18
UNC18
• See what the model looks like
on your actual product with the
World-view function
w
Ne
UNC13
UNC13
UNC13
UNC13
UNC13
UNC16
UNC13
UNC16
UNC13
UNC16
UNC16
• Easily download models in any
native CAD format
• 1-5/8" Diameter
Models: available on
page??”
• NSFapproved(lessthread
guards)
Wheel Selection
Continuedfrompreviouspage
Base Model Number
(Add fastening code)
80 PRE20___ZN-3R
Threaded: 532, 507, 500, 637,
80 PRE20___ZN-TPR
605, 634
90 PRE20___ZN-3H
90 PRE20___ZN-TPU
Grip Neck: 302
90 PRE20___ZN-3ES
Grip Ring: 223, 211, 222, 273
90 PRE20___ZN-3E
90 PRE20___ZN-VPR01(CG)
Threaded: 532, 507, 500, 637,
80 PRE25___ZN-3R
634, 605
80 PRE25___ZN-TPR
95 PRE25___ZN-3H
Grip Neck: 302
95 PRE25___ZN-TPU
Grip Ring: 223, 211, 222, 273
95 PRE25___ZN-3E
110 PRE30___ZN-3R
110 PRE30___ZN-TPR
Threaded: 532, 507, 500, 637,
PRE30___ZN-NOM
110
634, 605, 748
120 PRE30___ZN-3H
Grip Neck: 302
120 PRE30___ZN-TPU
120 PRE30___ZN-3E
Grip Ring: 223, 211, 222, 273
120 PRE30___ZN-MNT
120 PRE30___ZN-VPR01(CG)
125 PRE40___ZN-3R
Threaded: 605, 741, 748, 705,
125 PRE40___ZN-TPR
800, 806
150 PRE40___ZN-3H
Grip Ring: 211, 273, 204
150 PRE40___ZN-TPU
150 PRE40___ZN-3E
Expanding Adapter: 440-455
150 PRE40___ZN-MNT
130 PRE50___ZN-3R
Threaded: 605, 741, 748, 705,
130 PRE50___ZN-TPR
800, 806
150 PRE50___ZN-3H
150 PRE50___ZN-TPU
Grip Ring: 211, 273, 204
150 PRE50___ZN-3E
Expanding Adapter: 440-455
160 PRE50___ZN-MNT
2-1/8":
UNC18
UNC18
UNC18
UNC18
UNC18
UNC18
UNC18
UNC18
UNC18
•Institutional Series (1.25” wide) upgraded to thicker steel with more
competitive pricing
Dynamic
Load
(Pounds)
Tread Type
SoftRubber
ThermoplasticRubber
HardRubber
Polyurethane
SolidPolyolefin
SideBrake
Polyolefin
Vipor
SoftRubber
ThermoplasticRubber
2-1/8":
Swivel&Side HardRubber
2-1/2" 13/16" 3-1/8"
Polyurethane
Brake
Polyolefin
SoftRubber
ThermoplasticRubber
2-1/2":
No-Matic
SwivelandSide
HardRubber
Brake
13/16" 3-1/2"
3"
Polyurethane
3-5/16":
Polyolefin
TopLockBrake Monotech
Vipor
SoftRubber
3-7/16"
ThermoplasticRubber
3-1/2":
HardRubber
SideBrake
15/16" 4-3/4"
4"
Polyurethane
Polyolefin
4-1/16":
TopLockBrake Monotech
SoftRubber
ThermoplasticRubber
HardRubber
4-1/8":
15/16" 5-3/4" (Includesbrake Polyurethane
5"
Polyolefin
models)
Monotech
Monotech Precision Bearing
1-15/16"
13/16" 2-5/8"
2"
31/3231/32
13/16
31/32
2-5/8"
2-5/8"
listed
ExpandingAdapter
GripRing
GripNeck
Threaded
Swivel Radius
(Inches)
31/32
31/32
1-3/4"1-3/4"
1-3/16"
1-3/4"
RoHS
Tread Mounting
Wheel
Diameter Width Height
(Inches) (Inches) (Inches)
1-1/2"
• Quickly configure to a part number
Regent Series
• Brakes: available on
allsizes(seebelow
andproductpagesfor
details).
• Finishes: Zincplating
standard;optional
finishes available (see
below).
• Fastenings & Wheels:
additional fastening
sizesandwheeloptions
available. Consult factory.
• Storefixtures
• Carts
• Fastdeliveriesforanyorder • InstitutionalEquipment
quantity
• FoodServiceEquipment
• High-strength&heat
• Furniture
treated steel for increased
durability and caster life
• JanitorialEquipment
• Dualballraceways
• OfficeEquipment
• RoHScompliantzincplating • RacksandStorage
for corrosion resistance
Equipment
• Octagonwasheronstem
• MedicalEquipment
models for easy installation
• Industryleadingselection
and overall value
Environmentallyfriendly
Stem Models
Options
Applications
Features
MadeintheU.S.A.
1-3/16"
1-3/16"
LAUNCHING LATE JUNE!
www.shepherdcasters.com
Regent Series
31/32
31/32
1-3/4"
1-3/4"
APP
13/16
13/16
1-3/16"
1-3/16"
1-3/16"
13/1613/16
13/16
1-3/4"
1-3/4"
OUR NEW
We will provide further details and updates on each in the next issue,
but wanted to outline some of the more recent and upcoming highlights
below. We look forward to bringing you the most advanced marketing
tools in casters and wheels, and will discuss more in the next Advantage!
13/16
13/16
1-3/16"
1-3/16"
NEW Colson Group App
quickly find your part number, and then deliver the most relevant
content for your product choice (this content includes 3D models and
interactive product datasheets with 2D drawings).
9