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- eGroomer
eGroomer Journal January / March 2014
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PetGroomer.com Publications
M A G A Z I N E
formerly “eGroomer Journal”
July / September 2015
GRAND PRIZE WINNER
“Pooh” by Melanie Ingram
ALL WINNERS INSIDE
PROFESSIONAL PET GROOMERS
AND STYLISTS ALLIANCE
SUPERZOO 2015
COMPETITION WINNERS
INCREASING PERSONAL
SAFETY IN THE SALON
BEYOND THE
COAT
HOW TO PROPERLY OIL
A CLIPPER BLADE
IS GROOMING
BECOMING A PAIN IN
THE NECK?
GROOMING: THE
ULTIMATE DOG EXPERIENCE
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HEATSTROKE
AWARENESS DAY 2015
CONTRACTS FOR
I.C. GROOMERS
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www.zoomingroomin.com
Career Opportunities
At Zoomin Groomin®, we believe it is our duty to nurture the complete health and
well-being of animals. We are here to help pet parents navigate the ups and downs
of pet parenthood. Our Zoomin Groomin® family is made up of pet lovers who unselfishly put the needs of others before their own. Moreover, like all great families,
this one offers the support and inspiration we need to thrive. That is the Power of
the Zoomin Groomin® team.
We are looking for pet lovers to join our team, with the potential opportunity for the
“top dogs” to operate their own business. As a Pet Groomer with Zoomin
Groomin®, you will help pet’s look and feel their best. We are looking for you to
provide grooming services that enhance the positive union of pet and pet parent. To
do so, you will passionately live out the varied duties of your role. Zoomin
Groomin® is a franchise that has helped people get into their own business in the
fast growing market for mobile pet grooming.
Come
learn more about our employment opportunities,© click
here.
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Magazine
formerly
eGroomer Journal
EDITOR-IN-CHIEF Stephen Mart
PUBLISHER Find A Groomer Inc.
July / September2015
PetGroomer.com Publications
PetGroomerMagazine.com
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PetGroomer.com Magazine does not assume any
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not intended to replace formal pet grooming
training including pet safety and handling.
Viewpoints and commentary expressed in
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JULY 2015
July 21 to 23
OCTOBER 2015
October 1 to 4
SuperZoo 2015
Las Vegas, NV
www.superzoo.org
New England Grooming Show
Sturbridge, MA
www.newenglandgrooms.com
AUGUST 2015
August 6 to 9
October 23 to 25
All American Grooming Show
Wheeling, IL
www.aagroom.com
SEPTEMBER 2015
September 17 to 20
Groom Expo 2015
Hershey, PA
www.groomexpo.com
September 18 to 20
Pet Industry Christmas Trade Show
Chicago, IL
www.hhbacker.com
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NDGAA Fun in the Sun Orlando, FL
www.ndgaa.com
NOVEMBER 2015
November 7 to 10
U.S. Pet Pro Classic
Dallas, Texas
www.petstylist.com
November 9 to 12
New England Grooming Show
Sturbridge, MA
www.nepgp.com
November 9 to 12
Pet Boarding & Daycare Expo
Hershey, PA
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See More Winners
on Next
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rights reserved
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Special thanks to our163 Judges for selecting PetGroomer.com
the Top 10 Finalists
Publications
Melissa Verplank
www.melissaverplank.com
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Jodi Murphy
Christina Pawlosky
www.jodimurphy.net
www.osterpro.com
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Professional Pet Groomers and Stylists Alliance
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SuperZoo 2015 Las Vegas
National pet styling groups and allies come
together to develop standards of care.
Good pet grooming begins with good
training and a relationship based on
trust. During today’s morning session of
the World Pet Association’s Groomer
Supershow, the members of the Professional Pet Groomers & Stylists Alliance
(PPGSA) announced the results of a
year-long initiative to review and establish a set of best practices regarding
safety and sanitation that will serve as a
foundational building block for industry
grooming standards.
Doug Poindexter, president of the World
Pet Association, and representatives
from International Pet Groomers, Inc.,
the International Society of Canine Cosmetologists and the National Dog
Groomers Association of America, Inc.
took the stage, flanked by additional association members. They described a
protocol that includes standards for animal housing and handling, equipment,
and facilities with a focus on safe operations and attentive animal care.
(Continued on page 18)
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“This is a groundbreaking achievement,”
said Poindexter. “We applaud all the
groups that are working together to develop these important health and safety
standards.”
Linda Easton, president of IPG, said,
“We believe that providing groomers
with education and industry standards
about the safe and humane handling of
pets can give them the mindset, tools
and desire to provide exceptional service to all pets in their care.”
“The integration of a ‘Basic Standard of
Pet Care’ into industry guidelines and
policies will provide an indelible assurance of the well-being of the pets entrusted to professional pet groomers
and stylists,” added ISCC executive director Pam Lauritzen. “It can become a
mutually beneficial cornerstone of
care.”
Jeffrey Reynolds, executive director of
the NDGAA, added “We are proud and
excited to be part of this coalition of pet
grooming professionals who have come
together to share our experience to create these basic standards of pet care.
We are passionate about ensuring the
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safety of all pets while in the care of pet
grooming professionals.”
Final language will be released at an upcoming national grooming exposition.
Alliance members are committed to incorporating these standards into their
own training and/or certification programs, ensuring that groomers and stylists are taught to the same standards
irrespective of which program they pursue.
FAQ REGARDING SHARED SAFETY AND
SANITATION STANDARDS FOR GROOMING
What is the PPGSA? Who are your
members?
The Professional Pet Groomers and Stylists Alliance is an historic collaboration
by grooming and styling professionals. It
is an effort by groomers for groomers,
pet owners and the pets themselves.
Members of the Alliance include the
three major national pet grooming and
styling associations, several state
groomer groups, allied trade organizations, major retailers who offer pet
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(Continued on page 19)
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eGroomer Journal January / March 2014
grooming and pet care service providers.
How long has PPGSA existed? Why was
it created?
PPGSA began with a meeting at SuperZoo 2014 and a desire to “put common
sense to paper” regarding the standards
of care taught to professional groomers.
Its goal is to assure the uniformity of
care and safety standards taught by Alliance member organizations through
their certification and/or training programs AND to help educate pet parents
about the importance of care and safety
standards when choosing pet groomers
and stylists.
What kinds of standards are we talking
about? How were they developed?
Subject areas addressed include animal
housing and handling, equipment and
products, facilities and safe operations,
with a focus on attentive animal care.
These standards represent best practices gathered from Alliance members
and others throughout the industry.
They reflect a commitment to pet care
based on professional experience and
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established practices.
Will the PPGSA be offering its own certification or training program?
No. The PPGSA will not offer a certification or training program, though many
of its member organizations do and
they are committed to incorporating
these standards into their own programs.
The Alliance will continue to meet regularly to review standards to ensure that
they reflect current industry best practices.
How do I become a member of the
PPGSA? What if I have additional
questions?
Any organization or individual interested
in joining the Alliance can simply reach
out to a current member.
For additional information about the Alliance and its standards of care, please
contact Mike Bober at 202-309-3980 or
[email protected]. ■
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Grooming Competition
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SuperZoo 2015 Las Vegas
Jackpot Winners. Left to right: 4th place Amy Manser from England, Jackie Boulton 2nd
place from Canada, Judge Janis Fehn, Barbara Prueckel, Ist place winner Jared Lane,
Doug Poindexter President of World Pet Association & Sponsor, Judge Sue Watson,
3rd place Cat Opson, 5th place Kumi Tachikake from CA.
Ren Netherland
Animal Photography
Tom McLaughlin
Super Jackpot
1st place $10,000
Left to right:
Judge Sue Watson
Jared Lane
1st Place Winner
Judge Barbara Prueckel &
Janis Fehn
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Creative Styling
1st Place
SuperZoo 2015
Sandra Hartness,
Stylist
Best in Show Winner
SuperZoo 2015
Lindsey Dicken
Judge Jay Scruggs
(left)
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April/ /September
June 2015 2015
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Increasing Personal Safety
in the Salon
by Matt Faulhaber
Did you know grooming professionals
work in a hazardous occupation?
According to the Bureau of Labor
Statistics, animal care and service
workers have a higher rate of injuries
and illnesses than the national average!
And for good reasons. Groomers may be
scratched, bitten, and kicked during the
course of a grooming session, especially
with a new or unknown dog or cat, or
when the client has not informed the
groomer of a current or recent illness,
infection or injury which might affect its
behavior when handled. And that’s not
counting the fright and stress reactions
(snapping, clawing) some pets may
exhibit when grooming sensitive pet
body areas.
Consider also that groomers may
encounter cuts, puncture and other
wounds from handling sharp scissors
and clippers; shocks from using faulty
electrical appliances and dryers; can
suffer back, muscle strains and injuries
from lifting and moving large, heavy,
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(Continued on page 23)
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(Continued from page 22)
and even overweight dogs; breathe in
fluff and fur and airborne mites; can
develop allergic reactions to product
chemicals and pet medications or
contract infections from pets. All of
which underscores the need to think
safety in every step of business
operations.
Salon Safety Assumptions First
As any experienced groomer knows,
accidents do happen. Let’s assume the
grooming business has adequate
insurance; complies with all safety and
health work regulations; checked that
pet clients have current rabies and
recommended vaccinations; keeps
electrical, plumbing and air filtration
systems up to date and dryers and
appliances are in excellent working
order; uses secure restraints; dries
floors to avoid slips; has safety door
locks with alarms to prevent and warn
of a pet’s accidental escape; wellstocked first aid kits on hand; and
declines aggressive pets as clients.
Yet, the groomers’ and staffs’ personal
safety should not be overlooked.
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Using key supplies goes a long way in
avoiding unfortunate personal safety
incidences.
Preventive Protection for Personal
Safety
Protecting the safety of salon personnel
begins with these protections which
should be incorporated in the salon’s
standard operating procedures. Team
members should be encouraged to use
them daily. Better to use them and not
need them rather than the reverse.
Suggested are:
■ Gloves to reduce the risk of allergenic
reactions from everyday exposure to
cleaning, disinfecting, spraying or
sterilizing product chemicals and pet
coat contaminates while protecting
hands during bathing and grooming.
Glove choices include powder-free,
secure grips, left/right hand fitted and
latex-free which avoid latex sensitization
leading to dermatitis, asthma or
anaphylaxis, especially essential for
those with known latex allergies, and
bite proof gloves for those pets has who
are known to have aggressive reactions
to be handled.
(Continued on page 24)
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(Continued from page 23)
■ Face masks to avoid long term work
exposures from inhalation of animal
dander and hair particles, minute debris
thrown off from nail grinding and nail
filing, and to filter fumes and gases
from solutions and other materials.
Face masks, either as ear loops and
with nose and chin clip-ons, can feature
dust and fluid barriers, chemical-free
and latex-free style choices.
■ Eyewear and Face Shields to protect
against dust, chemicals and splashes.
Look for ones that are light weight,
scratch and impact-resistant, and styles
that fit over glasses where needed.
■ Muzzles to calm anxious or unruly
pets. Available in a number of styles
and sizes, better ones are designed to
be break-resistant, shield pets’ vision,
and do not come in contact with the
pet’s face.
■ Jackets, Gowns, Caps, and Shoe
Covers, some as inexpensive
disposables, come in a variety of styles,
weights, and features, including those
with fluid barriers and latex-free, to offer
additional protection.
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Salon + Personal Safety Minimize Risks
and Increase Workplace Confidence
While groomers and team members do
everything possible to provide a safe
facility environment and follow policies
and procedures to ensure the health
and well-being of their pet clients,
personnel protection should not be
overlooked. Stocking and using
appropriate human protection also
reduces the risk of accidents, illnesses,
and injuries of all types and contributes
to a productive and immensely
satisfying workplace. Pet care is in itself
a rewarding occupation. Make it even
more so when prevention protection for
all enhances the workday. ■
Matt Faulhaber is Pet
Care Product Manager at
SmartPractice, a familyowned company
passionate about its
mission for Healthier
Practices, Healthier Pets.
Proudly serving grooming
professionals for more
than 40 years,
SmartPractice supports
the pet care industry,
groomers and boarders with client
communications, clinical supplies, practice
marketing, innovative products, scrubs and
uniforms, filing supplies, and exam gloves. To
learn more, visit SmartPractice or call 800522-0800.
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JulyApril
/ September
/ June 2015
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Beyond the Coat
by Jacqueline Hynes, Madra Mór Canine Spa Treatments
The recent national media attention on negative grooming situations provides an
excellent opportunity to advance your facility’s reputation and bottom line. Think
about it. In 2008 the media continuously highlighted the downturn in the economy.
Millions pulled back and a percentage gave up. A select few viewed the downturn
as an opportunity. Wise investors spent time sharpening their saws, strategizing
new opportunities to prevail and become multimillionaires and some billionaires.
Seize the opportunities from recent media stories to communicate what grooming
facilities really are, Canine Wellness Centers. Emphasize the positive.
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(Continued from page 27)
Here are three suggestions to position
your care as safe “Zenful” canine wellness.
Highlight Wellness Services Already
Being Provided By Your Facility
Human groomers, AKA hairdressers,
focus on hair. They do not express anal
glands, clean ears nor eyes. Even nail
care is extra.
Swept under the coat are services part
of grooming animals that are very much
a part of pet wellness; such as anal
gland expression, cleaning eyes and
ears and nail trimming. These essential
services should be highlighted at every
appointment. Take time to inform pet
parents how you ACT on behalf of their
pets’ wellness. Anal gland expression
prevents impactions, infections and abscesses. Cleaning the ears and eyes prevents infection. Trimming nails prevents
infection and distortion of skeleton
structure.
Communicate your contributions to pet
wellness with a check-in or check-out
report card and with your promotional
brochures, posters and/or videos.
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Highlighting all of the wellness services
you provide increases their value while
also informing clients that your care
goes beyond the coat.
Offer Wellness Services & Products
Beyond the coat is the skin. Human
“groomers” contend with approximately
one square foot of skin. Pet groomers
manicure entire bodies. Skin is a pet’s
largest organ, and its first line of defense yet last to be fed.
Offering products and services to your
clients is an opportunity to clearly express your facility’s unique values and
specialties. McDonalds asks each client,
“Do you want fries with that?” or “Can
we super-size your order?” What services & products are you offering?
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(Continued from page 28)
Offering added wellness services, especially those that nurture and comfort, is
an excellent opportunity to convey a
health consciousness image. Not offering suggestions leaves clients with only
their impressions, and you enter the
“commodity zone.” When you are in the
commodity zone clients may haggle or
beat you down regarding your pricing.
Ninety-percent of pet parents will have
to deal with some sort of skin disorder
during the life of the pets.
Many dermatitis disorders arise when
dogs’ protective barriers do not function
properly. Nutrients & lipids are essential
for healthy barrier-protection in the epidermis-stratum corneum layer. Offer
skin wellness treatments to demonstrate your proactive contribution to the
health of their dogs.
“With today’s groom let’s protect Bella’s
skin with Madra Mór’s hydrating, nutrient rich mud bath.” Help them to envision the pampering, de-stressing Zenful
spa treatment with the added value of
the mud absorbing doggy impurities. Let
them imagine their pet’s comfort from
your feeling for abnormalities while its
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skin soaks in nutrients and lipids. Take
your grooming services beyond the coat
with health as well as beauty.
Sometimes nutrients from pet foods
and snacks does not meet the demands
for healthy pet bodies. Carry probiotics,
supplements and in-between skin treatments supporting pet wellness. Consider effective ear and eye cleaners too.
Your wellness product selection can add
value to time-stressed pet parents and
impress upon them the differences offered by your unique grooming facility.
Don’t Fear of Standardized Regulation,
Embrace Education, Expand Knowledge
In 1988, few states required Massage
Therapists to be licensed. Through the
effort of the industry’s association,
educators and dedicated professionals
that changed. In 1992 The National
Certification Board for Therapeutic
Massage & Bodywork (NCBTMB) was
born to elevate the reputation of
Massage Therapists by requiring higher
academic and training requirements,
standardized testing and mandatory
continuous education. Today the advancement continues with additional
specialized certifications.
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(Continued from page 29)
Competency testing demonstrates
accurate knowledge. It empowers more
confidence and consumer creditability.
It is mandatory for all licensed professionals to continuously learn and train
and stay informed about advancements
within their industry.
Invest in yourself. Personally mandate
an allotment of your time to educational
training each year, and keep a record of
it. If educational training ever becomes
a requirement, you will already have
the discipline.
Continuing education foments quality
and safety. For example, controlling
canine unpredictable behavior requires
knowledge and skills. Today there are
many options to expand knowledge:
classes, publications, videos, webinars,
trade shows and supplier open houses.
Embrace knowledge.
The more you know about wellness and
safety procedures, the more valuable
you are to pet parents. Opportunity is
barking at your door. Now is the time to
go beyond the coat. Get out and stay out
of the “commodity zone” by elevating
the public’s stereotypical concept of a
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grooming facility. What you really are is
a canine wellness center. You really are
beyond the coat. ■
Jacqueline Hynes
Madra Mór Canine Spa
Treatments
Jacqueline Hynes bought her
first dog at the age of 9, delivering newspapers to support the care and learning
that pet ownership was to be taken as a serious responsibility. It was this same commitment that lead
to her determination to solve her own orthopedically
challenged retrievers’ chronic skin issues. Jacqueline
passionate quest lead to years of study and research;
starting at grooming school, becoming a licensed human Aesthetician, a National Certified Licensed Massage Therapist, studying canine massage therapy,
small animal dermatology, canine nutrition and canine natural remedies. Jacqueline turned the chore of
groom time into a comforting, bonding spa time. Utilizing the proven benefits of mud therapy for detoxing
and healing along with essential oils, her dogs went
from bald, yeasty smelly skin folds and hot spots to
healthy, cuddly coats. She continued having success
with mud therapy enlarging her scope to family,
friends, neighbors, and shelter dogs. She recognized
that nurturing, detoxing, de-stressing spa treatments
are available for humans, yet absent in the canine
world. (Jacqueline is a licensed swimming pool
builder and propane gas contractor.) Her determination to bring these effective skin wellness and other
spa products to the canine world, lead her to leave 25
prosperous and gratifying years in her family’s industry of swimming pools. With a strong desire to share
her knowledge and effective results, she worked with
natural and organic chemists to form Madra Mór Canine Spa Treatments.
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How to Properly Oil a Clipper Blade
by Jeff Andrews, Northern Tails Sharpening
Most groomers apply too much oil when oiling clipper blades. If you over oil it drains
through the teeth and onto pet coats. Some groomers turn to other forms of lubrication like Spray Coolants, Rem Oil or WD-40. I do not recommend them.
Blade oil is the best form of lubrication. It stays on blades preventing friction, heat
and pet dander buildup on cutting surfaces. Coolants, WD-40, and Rem Oil evaporate
quickly leading to friction, heat and the destruction of cutting edges in a short time.
These products can also cause health issues if you don’t wear the recommended
safety gear. The list of safety gear you need to wear while spraying these aerosols are
listed on the back of the can. Most contain denatured alcohol which can be poisonous if inhaled. Always read labels for your safety. Oil is safe.
There are four points of a blade to oil but you only need to oil three of the four once-aday. However, if you wash a blade between grooms you need to oil all four points before using the clean blade. Oiling may seem difficult at first. With practice you will be
a natural soon enough and glad for it. On the next page you will find pictures with my
instructions to help you reap the benefits of proper oiling.
(Continued on page 35)
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(Continued from page 34)
First, push the cutter out to either side
so that spring is lined up with the notch
in the cutter. You should be able to see
the rear rail on both sides of the spring.
Now you can access the first three
points with oil.
Start by putting one tiny drop of oil on
both rear rails. The first tiny drop goes
on the rear rail just outside the left
spring as shown and another on the rear
rail outside the right spring where sliding the cutter over provided access.
Apply a third tiny drop in the groove on
the top of the cutter. If you don’t oil this
groove at least once-a-day your blade
may make a screeching sound and not
cut properly. Without oil a dry blade
guide causes the cutter to hesitate. It
may even cause the blade to cornrow
and other problems.
Next push your cutter back to the center
of the blade. You can place the fourth
drop on the cutter teeth while resting on
the table or after placing the blade on a
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(Continued from page 35)
clipper. I prefer to oil the teeth while the blade is on a clipper. That way I can start
the clipper up right away and spread the oil across the cutting surfaces immediately. Oiling teeth has to be done every time you put a blade on your clipper. Why?
Because the dog hair you are cutting removes oil from blade teeth. The first three
points do need to be oiled again in the same day unless you wash the blade.
Whether resting on a table or on a clipper, put one tiny drop of oil in the center
of the blade on the cutting surface.
Never run a bead of oil across the teeth.
It will seep through the teeth and get oil
on the coat. Start the clipper and let the
oil spread as a thin coating across the
blade. That’s all you need.
As you can see in the picture the drop of oil is very small. When it spreads across
the blade it will stay there for quite a
while. The oil keeps heat down and
saves your cutting edges for months
not weeks. It also prevents pet dander
from melting and creating orangecolored buildup on your cutting surface. Whenever you put a blade on
your clipper follow with a tiny drop of
oil in the middle of the teeth. ■
Learn More About Tool Care & Our Professional Services
Northern Tails Sharpening
Serving Groomers in the 50 U.S. States and Worldwide
www.northerntails.com
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Northern Tails Sharpening, Inc.
You Now Have a Better Choice!
Mail-in Prices
Clipper Repair ● Veterinarian Equipment ● Beauty Shears
Steel Blades
$5.00
Ceramic Blades
$6.00
Beveled Shears
$5.00
Reg. Thinning Shears
$5.00
Convex Shears
$10.00
Refurbish 5-N-1 Blades
$10.00
Chunkers
$10.00
All Surgical
$5.00
We are an Andis Regional Distributor and Repair Center
Check out our website’s free instructional videos and articles helping you to
maintain your clippers and blades. It’s free to download!
Jeff is a Master Sharpener and Certified Pet Groomer. He knows how your
tools should perform. He won’t sharpen worn out tools which could harm
animals. His office will call you if any of your tools look bad.
Please call or visit our website
for mailing information.
http://www.northerntails.com/
SINCE 1995
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Is Grooming Becoming
a PAIN in the Neck?
by Vera Needham
I think I can help with these great shoulder exercises. Let’s start with spinal
extension. Are you thinking this is not a shoulder exercise? Think again. Most
shoulder injuries begin with poor posture.
Try standing with a broom stick behind your back. Your head, shoulder, and bottom
should all be against the stick. If your head isn't against the stick this is an
indication of poor posture and flight becomes a key exercise. Everything in our job
as a groomer is in front of us and in the center.
All of the combing, brushing and repetitive movement combined with forward head
posture causes pectoral muscles (at the front of your body on the chest) to get very
tight. Pectoral are a huge set of muscles that pull with a lot of torque. When they
are tight they pull the shoulder forward causing them to round. This rounding
causes the humerus to sit slightly forward of the joint leading to shoulder
instability.
(Continued on page 40)
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(Continued from page 39)
There is a space where the nerves pass
through in the shoulder which is only
about the size of your little finger. When
the joint moves the space for the nerves
gets smaller causing
neurocompression. This means your
nerves get squished and they quit
working efficiently. Compression of the
nerve trunk can create an orchestra of
symptoms. One common one is pins
and needles and numbness but even
carpal tunnel originates with poor
posture.
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Now imagine your head being a ten
pound bowling ball. If you put your
fingers in the bowling ball and held it in
the palm of your hand you could
probably hold it for quite a while without
strain. If you tipped the bowling ball
forward a few inches you would
immediately start to feel stress in the
wrist. It would not take long until the
bowling ball was impossible to hold.
That is exactly what forward head
posture is like. That is why our necks
can have so much tension.
(Continued on page 41)
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(Continued from page 40)
Our head is about an
eighth of our body weight
so the average head is ten
to fifteen pounds. Forward
head posture causes stress
to the neck, shoulder and
back. Proper execution of
this exercise begins by
lying on your stomach with
the palms slapping the
floor.
Imagine you have a
flashlight on top of your
head. The goal is to keep
the neck long so that the
light would shine on the wall in front of
you never towards the ceiling. Slide your
hands down towards your feet to
alleviate shoulder tension. Inhale as
you relieve the weight on your head and
lift the arms. Remember to turn your
thumbs towards the ceiling to help open
up the tight pectorals as you continue to
drive your fingers towards your heels.
Hold for a five count. Repeat 3-10
times every day. As groomers we bend
forward every day so we need to extend
every day. It is an antigravity exercise.
Next we want to think about our scapula
(shoulder blade). Imagine your shoulder
blades being like two cream pies on
your back. If you have a tendency to
round your shoulders or slump forward
they would slide apart. They would move
away from each other. If there were a
rubber band attached between them it
would stretch. That rubber band is
known as our rhomboids and that is
exactly why they tend to be weak. We
should always try to create as much
space and width as we can in the front
(Continued on page 42)
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of our chest when we sit. Try
to open up the from tip of one
shoulder in front to the tip of
the other to prevent that
rounding. Why is this
important? Because our
shoulder blades are
responsible for about one
third of our arm movement.
That is huge! When they slide
apart they can't move
effectively. We need our
arms to work properly to
groom. Below is one of the
exercises I recommend to help
strengthen the rhomboids.
Airplanes:
Lying on your stomach place one fist
under the forehead. Next reach the
other out to the side like an airplane.
Start with the hand that is out to the
side being flat like you are slapping the
floor. Next slide the hand towards your
body just to set the shoulder into the
socket. Inhale to prepare. Exhale as
you lift the arm. Repeat 8-10x each
side. This helps tighten up the
rhomboids which are like that rubber
band between the pies to keep the
shoulder blades in place. As the muscle
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gets stronger or if that exercise is easy
you can make it more challenging by
simply turning your thumbs up toward
the ceiling to open the shoulder a little
more. Always work in a pain free zone.
If you can only comfortably go half way
up that's where we start. Trust your
body. When we feel pain it is like a
dummy light coming on in the dash of
your car to tell you something is wrong.
You have a choice. You can put a piece
of tape over the light and ignore it but if
you do that it is pretty certain that the
problem is going to get worse. Matter of
fact a problem that could have been
fixed with a three-dollar can of oil can
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turn into irreparable damage. Our
bodies are kind of like that. A little
maintenance goes a long way. We tend
to accept pain as a way of life when
there are so many things we can do to
be pro-active. By the time I was thirty I
couldn't raise my arms overhead mostly
because of the repetitive nature of our
job. I thought pain would always be a
way of life. I have been pain free for
over twenty years using these types of
exercise. Physiotherapy uses exercise to
improve injury. The same type of
exercise can be used to prevent injury.
It's your choice. I hope you choose to be
The Healthy Groomer. ■
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Vera Needham is a
Medical Exercise Specialist, Pilates Pro
Trainer and has been a
professional Dog
Groomer for over 30
years. Physiotherapy
uses exercise to prevent
injury. The same type of
exercise can be used to
prevent injury. Who better than a dog groomer to know the vulnerabilities of the trade? We seem to accept pain as a
way of life. Often it doesn’t have to be. Vera’s
mission is to educate fellow groomers on injury
prevention through exercise. Groom Fit is the result of twenty years of extensive study.
Website: www.tubee-fit.com
E-Mail: [email protected]
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Heatstroke Awareness Day 2015
Pet groomers and pet owners alike need to know the dangers of these tools so that
they can be used responsibly and safely and so that owners can ask informed
questions to protect their pets. The Facebook page Heated Cage Dryers Can Kill
has stories and photos that will help drive this point home. Please share! Let's get
the word out to as many people as possible!
On the next page we are publishing two blog posts from GroomWise.com. The first
is from Debi Hilley’s Grooming Smarter, and the second is from Mary Oquendo’s
Pet First Aid & Care. Each addresses Heatstroke Awareness 2015, and you will find
additional blog posts by these authors with more detailed coverage. While you are
there don’t miss Christein Sertzel’s GroomWise™ blog, Smartstyling which also has
information about monitoring HV dryer temperatures.
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Debi Hilley
Post from Grooming Smarter: A GroomWise.com Blog
Heatstroke Awareness Day 2015
This year more pets have died in a
tragic, uncalled for heat related
accidents. Some are drying-related,
some are temperature related, some
are pets left in hot cars or outside on
days that are too hot with no water or
protection from the heat. It SHOULD
NOT be happening at all but it happens
all the time. Unfortunately there are no
solid statistics on how often it happens,
but even ONE death is way too many
and the madness needs to stop! I want
to start by sharing my story.
About 15 years ago I had a Lab mix in
my shop for a shavedown. All went well.
Dog was well-mannered. Easy groom.
No issues. He went from our place to
the vet clinic for shots and an exam. No
issues were found according to the vet
records. Fast forward three days and I
get a call saying he has a sore on his hip
and they are taking him to the
emergency vet clinic. He was seen and
treatment prescribed. Several days later
I get another phone call saying the dog
had a severe thermal burn and it was
spreading as tissue died!
Well, I was in shock as to why they were
telling me this when I don't have a dryer
with heat. I knew this did not happen in
my shop. It had to have happened at
home or at the vet clinic. I knew when
he left my shop he was fine. The vets
could not give me a definite diagnosis,
but the dog was undergoing burn
therapy, including daily scrubbing of
necrotic tissue and skin grafts. The vet
bill 15 years ago was over $4,000.
Long story short, I refused to pay any vet
bill without proof we had caused the
injuries. I got sued! What began was my
investigation into how dryers work and
the most efficient dryers to have in our
salon. I spent hours talking to the
people at Sahara Dryers and other
groomers. I already knew that fans
worked better than most other dryers,
but this study made me much more
determined than ever to never use a
heated dryer.
I have used this knowledge to write
numerous articles on this subject and
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(Continued from page 46)
preach heavily on the safety and
effectiveness of cool air dryers. I firmly
believe that no pet should ever die from
being groomed. There is no reason for
animals to die from heat!
I ask every single groomer who still uses
cage dryers this question: "Would you
leave your dog in the car with the
windows rolled up in summer?" You
always get a horrified look and an
adamant, "NO!" Yet many groomers
continue to use heated dryers pointed
into closed three-sided cages or VariKennels. In my eyes there is no
difference between the two.
I have done testing with a stand dryer
pointed into a cage in a cage bank and
watched the temperature rise to over
120 degrees Fahrenheit in less than 5
minutes. Scary to think that in some
grooming shops or vet clinics there
would have been a dog in that cage! I
have reposted in my blog several
articles I wrote in the past few years to
help educate you on this serious
veterinary public health concern. By the
way, the case against me was resolved
in my favor. It turns out that the original
diagnosis was a vaccine abscess. How
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that got turned into a thermal burn is
beyond me. I have no doubt many cases
of deaths or serious injuries occur
monthly every where around the world,
mostly due to people who don't use
equipment carefully and properly.
My experience taught me a lot because
I was trying to protect myself. Many
people do not have that knowledge.
While common sense tells you not to
allow dogs to overheat or to use dryers
that are capable of burns, we all know
common sense is not so common any
longer. I do suggest manufacturers
make dryers that don’t get too hot, put
warning labels on their dryers and
include owner manuals showing
groomers how to safely use dryers.
If these dryers were made for use on
humans there would be a massive recall
and warnings on the dryers. Because
they are made for pets, there are none.
It is sad but factual.
If we are vigilant and educate ourselves
and others in the dangers we can save
lives! We are on the front lines, and as
such need to make sure we protect as
many animals as possible.
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Mary Oquendo
Post from Pet First Aid & Care: A GroomWise.com Blog
Heatstroke Awareness Day 2015
(Continued from page 47)
Last year I wrote a blog on the
unexpected death of a beloved pet in a
grooming shop due to heat stroke. A
group of industry leaders, including
myself declared June 13, 2014 as
Heatstroke Awareness Day. To continue
this consciousness, welcome to
Heatstroke Awareness Day 2015. As the
warmer weather is upon us, it is
important to remember the how easy it
is for a pet to suffer from heatstroke.
None of us wants to injure or kill a pet in
our care, so it is important to realize
how this happened in the first place and
make changes.
Let's make 2015 the year we don't hear
stories like this one.
”I left my baby in what I thought to be
the capable hands of a well-respected
groomer. A few hours later I got a phone
call…I was expecting a call around that
time to come and pick him up. Instead I
had to decipher the words of a sobbing
groomer as she explained that she had
found Bugzy dead in the drying kennel. I
was in shock. It didn’t seem real. “
recounts the tearful mom.
Why don't groomers notice when pets
are in distress? There are several
possible reasons that come to mind:
1. The drying cages were out of their
field of vision.
2. Not regularly checking on pets while
they were drying because they were out
of their field of vision. Time is relative.
You may not think more than 5 minutes
has passed, when in reality, its been at
least a half hour.
3. Can't see the pet was in distress
because the pet was out of their field of
vision.
Do we see the connection here? There
was no one monitoring the pets while
they were exposed to heat with little to
no air circulation.
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(Continued from page 48)
How do you make a change?
1. Rearrange the grooming room so that
the drying cages are in your field of
vision.
2. If that is not feasible, then station
someone in the drying area to monitor.
3. Set an alarm for 10 minutes, and
visually check on each pet.
4. Mobile groomers are not immune to
this this just because they do not cage
dry. They are metal cans that heat up
very quickly in warmer weather. The
best safety tool I have is my Too Hot For
Spot window temperature cling. It tells
me how hot the interior is BEFORE I
begin grooming. I know whether or not
my A/C cab cool down the inside
enough to work.
Notice that I did not suggest just using
dryers with no heating elements. Drying
a wet pet with cool air can result in
hypothermia. You still need to monitor
that pet.
What is heatstroke?
Heatstroke begins when the pets’ body
temperature surpasses 104 degrees.
The factors that set the stage for
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heatstroke is when the temperature in
their environment (cage dryer) becomes
higher than their body temperature with
little or no air circulation (cage), high
humidity (heavy panting) and close
quarters (cage). The risk is much higher
if groomers cover cages with towels to
speed up drying. This is the exact same
scenario when people leave their pets in
a hot car to go shopping.
Signs of heatstroke include lethargy,
heavy breathing and panting, bright red
gums and tongue, vomiting and
diarrhea. Heatstroke can cause shock,
respiratory distress, kidney failure, and
heart abnormalities among other
complications. Damage can become
irreversible once their body temperature
reaches 106 degrees. Death follows. It
is imperative that the pet receives
medical attention before their
temperature reaches 106 degrees. The
only way to prevent this is with constant
monitoring of the drying area. Minutes
can make the difference between the
life, quality of life, and death.
Very young, very old, immune
compromised, brachycephalic (dogs
with pushed in faces), pregnant, and
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(Continued from page 49)
nursing dogs, as well as all cats are more susceptible to heatstroke.
What can be done if heatstroke occurs?
1. Remove the pet from the hot environment!
2. Lower the body temperature by wetting with cool water.
3. Do not use cold water or ice water. It is counterproductive. It will shock the
system and cause a thermal barrier. The pet will be unable to cool itself.
4. Contact a veterinarian for instructions.
5. Transport to veterinarian as soon as possible.
This is a preventable accident. Drying cages are one of our tools. Use it responsibly.
If you do not have someone to monitor the pets while drying, then table dry them.
There is an empty home right now that needn’t be. Let Heat Awareness Day 2015
be cause for celebration rather than a cautionary tale. ■
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Grooming: The Ultimate Dog Experience
Being a dog-lover has never been a
choice for me, and I don't remember a
time not feeling joy, excitement, and
love whenever I would see a dog. I
would never want to imagine a world
without them. So when I made the
decision to change careers and become
a dog groomer, it was a fairly easy
decision to make.
I had no idea at the time how much that
decision would change my life for the
better! Working with dogs has helped
by Jun Yun Sun
me become a more calm and patient
person, which has helped me
tremendously in my personal life as
well. This is why I am always
recommending owners to try it at least
once, if possible.
We live in such a fast-paced society
where everything must happen the
instant you push a button, and we forget
sometimes how to step back and just
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(Continued from page 53)
enjoy the moment. Relax, and enjoy the
company of Mother Nature as she
shows you how uncomplicated life can
be. To me, this is what grooming is: a
time to connect with nature and enjoy
the company of the elegant animal we
call Dog.
I believe grooming to be the ultimate
dog experience because it is a very
intimate experience that helps
strengthen the relationship between
dog and owner. When else are you going
to be that close to your dog for an
extended amount of time? Sure we all
spend time touching our dogs in
intimate and/or sensitive areas when
we cuddle with them, but how long does
that usually last? Fifteen to thirty
minutes? An hour? The average full
groom - meaning a full body haircut usually lasts about two hours start to
finish. Keep in mind; if it is your first
time grooming a dog it can take all day.
I always advise people not to try
grooming a dog if they are feeling
rushed, nervous or anxious. Dogs do not
care about your schedule or where you
have to be in an hour so make sure you
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July / September 2015
PetGroomer.com Publications
have your schedule clear and watches
off. Grooming a dog properly is one of
the most intimate moments you will
have with your dog, and it will earn you
his/her trust, respect and love.
According to Cesar Millan, my personal
hero, the three main ingredients to a
healthy relationship with our dogs are
trust, respect and love. So how does
grooming your dog accomplish this? You
are helping your dog through a very
unnatural experience by giving him
leadership, encouragement, direction
and guiding him through an experience
that can be very frightening.
Think about it from a dog's perspective.
A dog's idea of a groom would be to rub
it's neck and/or back on some grass,
mud, trees, or even worse on the
remnants of a dead animal! The nails
would naturally file down as they travel
and hunt for food. Our idea of a groom
includes water jets, shampoos and
conditioners, high-velocity air dryers,
clippers, shears, and brushes.
All of this can be a bit overwhelming to
a dog getting groomed professionally
for the first time. The most rewarding
part of my job as a groomer is to be the
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(Continued from page 54)
one that is there to provide comfort,
encouragement and support, direction
and leadership throughout the
grooming experience. This builds trust
and respect from your dog, and there is
nothing more rewarding than earning a
dog's trust and respect.
The last ingredient is love, and that just
comes naturally after you have earned
trust and respect. Now that your dog's
face doesn't smell like a dirty gym sock
it is much more tempting to get up
close with hugs and kisses! Having a
clean, fresh smelling dog encourages
the owner to share physical affection
with their dog - intimacy - which helps
promote the emotions of love.
I hope that I've convinced you, and you
have decided to try grooming your dog.
Where do you start? What tools will you
need? How do you approach the groom?
I cover all of this and more in my book,
The Art of Grooming: A Philosophical
Approach to Dog Grooming.
If you would like to listen to the audio
version that I recorded, please visit my
YouTube channel. There is a playlist on
that channel called The Art of
54
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July / September 2015
PetGroomer.com Publications
Grooming. I truly believe that every
groom can be a beautiful experience by
applying the information I share in my
book. Thank you so much for your time!
Jun Sun Yun has
had the unique opportunity to groom
dogs in all kinds of
settings, which
gives him a broad
perspective of the
grooming industry.
He has worked in
salons, vet clinics,
house calls, and
even had the opportunity to own a salon
called The Furrific Spaw in the Buckhead area
of Atlanta, GA. Furrific Spaw is now a dog
grooming blog dedicated to educating the
public on the importance of proper grooming.
Jun is the author of The Art of Grooming: A
Philosophical Approach to Dog Grooming,
which has 5-Star reviews on Amazon.com. His
Youtube channel has nearly 6,000 subscribers! He is now the manager and head
groomer at Pampered Paws Pet Salon in
Mesa, AZ. After moving to Arizona in January
2015, he also had the opportunity to learn
about skin care treatments from Michelle
Knowles, CMG and Certified Skin Aesthetician
at Animal Health Services in Cave Creek, AZ,
through her Iv San Bernard Skin Aesthetician
Program. "Grooming is my passion! I am so
grateful to be able to do what I love and share
my passion with the world!"
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CONTRACTS FOR
IC GROOMERS
Grooming Business in a Box®
In most of the United States the law
does not require you to put independent
contractor (IC) grooming arrangements
in writing. You can meet with the IC
groomer and agree on the terms of your
arrangement, and thereby have an oral
contract or agreement that is legally
binding. However, when facing the
scrutiny of an agency such as the IRS,
you may find you wish you had a wellwritten IC contract in writing.
As consultants we have assisted
grooming business owners facing
serious challenges to their IC grooming
arrangements. Some were asked for
their written IC agreements, and none
had one. Without detailed explanations
supporting the validity of their IC
agreements (oral) they were asked
many questions. Some literally stuttered
through their answers and felt
“doubtful” that they met legal
guidelines. When the "inquisitions"
moved on to their IC groomers things
sometimes got worse.
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(Continued from page 56)
What if the answers given by the IC
groomers were contradictory of those
given by the owners for whom they
worked? None convinced the IRS they
had accurately arranged proper IC
relationships with their alleged IC
groomers. None.
Why You Need a Written Agreement
Oral agreements invite costly
misunderstandings because there is no
clear written statement of what the IC
groomer and business owner has
agreed to. Innocent as it may seem how
do you know who remembers correctly?
Even honest owners or IC groomers can
remember things differently.
Why not avoid the bother with a written
agreement? Otherwise it will be your
word versus theirs. If you face judge and
jury in a serious situation do you really
know for sure you are completely
compliant? Take the safe route with a
written detailed IC groomer agreement.
Most important, a written independent
contractor agreement helps establish a
worker's independent contractor status
by showing the IRS and other agencies
that both you and the worker intended
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July / September 2015
PetGroomer.com Publications
to create an appropriate, legal
independent contractor relationship, not
an employer/employee relationship.
Remember a written agreement is not
the perfect shield against IRS or other
agency investigations. A written
agreement is useless if you treat the IC
like an employee.
Important Terms to Include in Your
Written Agreement
On the next page we have provided you
with essential recommendations of
which all should be met. They are not
necessarily complete and you should
consider investing in legal software or
services to write a complete agreement
meeting federal, state and local
regulations.
In the process you may find that your IC
groomer arrangement is not compliant.
It remains our position that nearly all IC
groomer arrangements today are not
fully compliant with IRS guidelines,
especially if your IC groomer is primarily
or regularly grooming YOUR clientele.
Compliant IC groomers are selfemployed developing and maintaining
THEIR clientele, not those of others.
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July / September 2015
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(Continued from page 57)
They may be compliant in all other ways but this one point has upheld IRS
decisions that most pet groomers are employees. We have discovered legal
advisors not realizing the IRS can press this point. Regardless, we encourage you to
use an IC groomer agreement in writing should you hire them.
A written independent contractor agreement should contain at least the following
terms:

A description of whose clientele the IC groomer will serve (careful, this could
actually void an IC relationship and make the IC legally an employee).

A description of the grooming services the independent contractor will perform,
be somewhat specific (start to finish), prep, bathing, drying, styling etc.

A description of how much you will pay the IC for grooming services performed.
It can be calculated by commission or other formulas.

A description of who sets the grooming prices (generally it should be the I.C.
actually if they are self-employed grooming their clients).

A description of who is collecting the grooming fees (generally it should be the
I.C. if they are self-employed grooming their clients).

A description of how and when you will pay the IC when the business owner
contracting the I.C. groomer collects any fees, and liabilities to reimburse the
owner for any credit transaction fees involved.

An explanation of who will be responsible for operating expenses (IC’s usually
pay their own expenses). Operating expenses includes all forms of grooming
supplies, towels, sharpening and repair, utilities and disposal.

An explanation of who will provide small and large tools and equipment, and
grooming workstations and bathing facilities.
(Continued on page 63)
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Clip Shoppe School of Dog Grooming
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(Continued from page 58)

A statement that you and the worker agree to an independent contractor
relationship.

A statement that the IC has all of the permits and licenses that the state (and
local government) requires to do the work as self-employed.

A statement that the IC will pay state and federal income taxes.

An acknowledgment by the IC that he or she is not entitled to any of the benefits
you provide employees.

A statement by the IC that he or she carries liability insurance and can provide
evidence of such.

A description of the term of the agreement (for example, six weeks, one year or
until no longer required).

A description of the circumstances under which you or the IC can terminate the
agreement, and an explanation of how you and the IC will resolve any disputes.

A description of any supervision required by the IC groomer for other workers,
such as bathers that may assist them and expected reimbursements in such
case.
There are generic IC contracts available in software form or digital downloads. You
will have to adapt them to the grooming profession. There are those specifically for
hairstylists (for people) but they typically involve renting workstations. If you are
renting workstations to IC groomers (where it is legal to do so) use a rental and IC
contract to help better ensure your relationship with the renter upholds an IC
groomer arrangement.
No one available IC agreement is likely to be valid in all U.S. states. Be aware (most
groomers are not) some regions and states have altogether disallowed IC groomers
and other select professions. Consult with a professional in your area. ■
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© 2014 Find A Groomer Inc. All rights reserved
Journalthat
January
/ March
71 is not commonly known relates toPetGroomer.com
It’s eGroomer
commonly known
all brands
of A-52014
blades fit any brand of A-5 clippers. What
blade sizes. MostPublications
brands of A-5
blades have similar sizes, but how they perform varies. Manufacturers must use design differences in order to avoid patent and copyright
infringement. The most common difference between brands is the blade thickness. Similar manufacturer sizes may cut at different heights. You could
be in for a surprise if you change brands of the same size blade only to discover the cut is different! For your convenience Jeff at Northern Tails
Sharpening prepared the multiple manufacturer reference charts below for blades and snap-ons. Be sure to check Jeff’s web site at
www.northerntails.com for more helpful articles, videos and descriptions of his mail-in services. ♦
Clipper Blade Cutting Heights by Manufacturer
BLADE
SIZE
BLADE
CUT
MASTER
GRM.TOOLS
LAUBE
WAHL
KLEAN
CUT
OSTER
ANDIS
#
Inches
MM
MM
MM
MM
MM
MM
50
1/125
0.2
0.2
0.5
0.2
0.2
0.2
40
1/100
0.3
0.3
0.6
0.1
0.3
0.3
35
3/50
—
—
—
—
—
0.4
30
1/50
0.5
0.5
0.8
0.2
0.5
0.5
15
3/64
1.2
1.0
1.3
1.0
1.2
1.2
10
1/16
1.6
1.5
1.8
1.5/1.6
1.0
1.5
10W
3/32
2.4
—
—
—
—
—
9
5/64
2.0
2.0
2.0
1.5
1.0/2.0
2.0
8.5
7/64
2.8
2.8
—
—
2.0
2.8
7
1/8
3.2
3.2
4.0
3.2
3.0
3.2
5
1/4
6.4
6.4
6.0
6.3
6.0
6.3
4
3/8
9.5
9.6
8.0
9.5
9.0
9.5
3
1/2
12.7
13.0
10.0
12.0
13.0
12.0
5/8HT
5/8
15.9
16.0
—
—
—
16.0
3/4HT
3/4
—
—
—
—
—
19.0
T-84
3/16
—
—
—
—
—
2.4
Snap-On Comb Sizes & Cut Lengths by Manufacturer
COMB
SIZE
LAUBE SELF ADJ
& X-LARGE
WAHL
STAINLESS STEEL
MDC ROMANI
OSTER
UNIVERSAL
MILLERS
FORGE
#
Inches
MM
MM
MM
MM
1/16
1/16
1/8
1/8
1/4
1/4
1/2
3/4
9/16
1/2
3/4
3/4
0
7/8
5/8
5/8
1
5/8
1/2
1/2
1
5/8
1 1/4
1 1/4
1 1/2
1/2
2
3/8
3
5/16
4
3/16
3/8
3/8
7/16
1/2
3/8
3/8
5/16
5/16
1/4
3/16
5
1/16
1/8
1/16
A
1
3/4
B
1 1/4
C
1 1/2
PetGroomer.com Magazine
www.petgroomermagazine.com
D
1 3/4
E
2
eGroomer Journal
1 5/8Subscribe Free
S www.egroomer.com
7/8
1
Charts courtesy of Northern Tails Sharpening
251-232-5353
www.northerntailssharpening.com
© 2014 Find A Groomer Inc. All rights reserved