BODHTREE CONSULTING LIMITED EMPLOYEE HANDBOOK
Transcription
BODHTREE CONSULTING LIMITED EMPLOYEE HANDBOOK
BODHTREE CONSULTING LIMITED EMPLOYEE HANDBOOK (Release Version2.4 w.e.f 09-June-2016) Disclaimer: “Nothing contained in or implied by this manual creates or shall be deemed to create or constitute a contractual obligation to employees (on the part of the organization). The policies, procedures and guidelines contained in this manual are subject to change at any time, do not confer any obligation (on the part of the organization).” Page 1 of 90 Revision History Version No. Changes Made Revision Date Reviewed and Approved By 1 Baseline Document 1-Apr-2012 Satish Babu 2 Leave Policy Updated 1-Jan-2013 Sudheer Koppineni 2.1 Work Conditions Clause 9.1 work timings modified 1-Nov-2013 Sudheer Koppineni 2.2 Transport Policy Added 1-Aug-2014 Sudheer Koppineni 2.3 Key Contacts 25-Jan-2015 Radhika Vaddanam 2.4 Report of Violations 9-Jun-2016 Sudheer Koppineni Page 2 of 90 INDEX A. Welcome B. Definitions C. Human Resource Development Focus 6 7 8 1. Scope 8 2. About BCL 8 2.1 2.2 2.3 2.4 2.5 Locations Management Philosophy Vision & Mission Core Values Standards and Certifications 3. The Employment 3.1 9 9 9 9 10 10 Background Verification Check (BGC) 10 4. Employee Recruitment Policy 11 5. Non-Disclosure 11 6. Conflicts of Interest 11 7. Employment Status 12 7.1 7.2 7.3 7.4 Employment Categories Personal Data Performance Evaluation And Appraisal Salary Administration 8. Employee Benefit Program 8.1 8.2 8.3 8.4 8.5 8.6 8.7 8.8 8.9 8.10 13 Employee Benefits Personal Accident Insurance Foodplus Card National And Festival Holidays Educational Assistance Gratuity Employee State Insurance Corporation (ESIC) Employees’ Provident Fund (EPF) Local Conveyance Optional Tax Benefit Schemes (Part of the CTC) 9. Work Conditions 9.1 9.2 9.3 12 12 12 13 13 13 13 14 14 14 14 14 14 15 15 Work Timings Lunch Time Absences 15 15 15 9.3.1 9.3.2 9.3.3 9.3.4 15 16 16 16 Leave Procedure Casual Leave (CL) Paid Leave (PL) Maternity Leave (ML) Page 3 of 90 9.4 Use of Phone And Mail Systems 16 9.5 9.6 9.7 9.8 9.9 9.10 9.11 9.12 9.13 9.14 9.15 9.16 16 17 17 17 19 19 20 20 20 21 21 22 Use Of Equipment Visitors In The Work Place Computer And Email Usage Internet Usage Work Place Monitoring Workplace Violence Prevention Attendance And Punctuality Personal Dress Code Resignation Security Inspections Workplace Etiquette Travel Policy 10 Employee Conduct & Disciplinary Action 10.1 10.2 Employee Conduct And Work Rules Procedure For Imposition Of Penalty 22 22 24 11 Information Security Focus 25 12 Suggestions 26 Annexures-1 – Appointment Policy 28 Annexures-2 – Recruitment Policy 31 Annexures-3 – Non-Disclosure Agreement 37 Annexures-4 – Medical Insurance Policy 39 Annexures-5 – Holiday List 45 Annexures-6 – Certification Reimbursement Policy 46 Annexures-7 – Local Conveyance Policy 49 Annexures-8 – Referral Policy 53 Annexures-9 – Relocation Policy 55 Annexures-10 – Laptop and Computer Policy 57 Annexures-11 – Data Card Policy 61 Annexures-12 – Travel Policy – Domestic 63 Annexures-13 – Travel Policy – Overseas 71 Annexures-14 – Exit Policy 81 Annexures-15 – Transportation Policy 88 Annexures-16 - Report of Violations 90 Page 4 of 90 KEY CONTACTS Mr. Rama Krishna L N Managing Director & CEO Landline: +91 40 6622 2333 Email: [email protected] Page 5 of 90 A. WELCOME We are delighted to have you join us. We sincerely wish you a wonderful and successful tenure in our midst. In Bodhtree, we believe that each employee contributes directly to the growth and success of the company and we hope you will take pride in being a member of our team. You have an important part of our ability to succeed. We value your contribution each and every day. This very reason, we offer motivating and engaging opportunities as well as an encouraging environment, for you to give your best. This handbook outlines the policies, programs and benefits available to eligible employees. Each employee is requested to become familiar with the contents of the ‘Employee Handbook’ at the earliest. We hope that this handbook will address the queries, if any; you may have regarding the company or terms of employment. We believe that professional relationships are easier, when all employees are aware of the culture and values of the organization and discharge their functions in accordance with these values. We hope that your experience here will be challenging, enjoyable and rewarding. Once again, we extend a hearty welcome to Bodhtree. L N Ramakrishna MD & CEO Bodhtree Consulting Limited Page 6 of 90 B. DEFINITIONS Item Definition Appointment Letter This is a letter issued to the new employee after fulfilling the joining formalities Appraisal This is a process to evaluate an employee’s performance as per the Appraisal Policy to consider accordingly, either salary hike or promotion, commensurate to the employee’s performance Bodhtree Wherever the term ‘Bodhtree’ appears refers to Bodhtree Consulting Limited (BCL) Company/ Wherever the term ‘Company’ / ‘Organization’ / ‘Employer’ appears refers to BCL Organization/Employer Employee (Regular) The employees of the Company are classified as Regular Employee (enjoy complete benefits of the company) Employee (Probationer) The employees of the Company classified as Probationer (does not enjoy complete benefits of the company, till he/she attains the status of a Regular Employee) Contractual or The employees of the Company are classified as Contractual or Consultant (complete benefits of the company shall not be applicable and governed by the terms of appointment) Consultant Management The Directors and top Executives of the organization, over and above AVP category, or any other official(s) authorized and empowered to act on their behalf Offer Letter After successful completion of the recruitment process, the Company officially communicates to the candidate through an “Offer Letter” their willingness to engage him/her for a vacancy in the Company Reporting Authority Is an authority to exercise the following on an Employee Reporting to him/her Service Certificate Assignment of work Supervising the progress of the work assigned Sanction of leave of absence Conducting annual appraisals etc. A service certificate shall be issued to an Employee at the time of relieving from Company viz. discharge or termination, resignation or retirement Page 7 of 90 C. HUMAN RESOURCE DEVELOPMENT FOCUS Bodhtree has since long recognized the importance of the quality of Human Resource Development programs to the growth of business and has a full-fledged Human Resource Development (HRD) with substantial budgets, for recruiting, training, and retaining talented professionals. Bodhtree believes in training and empowering the individuals through carefully planned career paths, delegation, continuous help, objective appraisal systems and mechanisms to identify the top performers on yearly or such other frequency and reward through carefully designed incentives and promotion schemes. It has well-structured competitive compensation package in tune with current IT norms / industry standards. Most misunderstandings and confusions in both interpersonal relations and work environment occur due to lack of adequate, clear, appropriate and effective communication between/within a group/organization. The key focus area of Bodhtree is creating an environment, which allows employees to work in a free, innovative and creative manner, in an informal, congenial and pleasant work atmosphere which lends itself to generating a sense of ‘belongingness’ among employees. 1. SCOPE This document outlines the Policies and Procedures available to employees of Bodhtree. However, the provisions of this handbook are broad guidelines, which are provided for the benefit of the employees; however, these are not an exhaustive or complete presentation of Company’s employment policies and/or practices. The Policies set forth in this handbook are neither intended to create a contract, nor are they to be construed to constitute contractual obligations of any kind or a contract of employment between employer and any of its employees. The provisions of the Handbook have been developed at the discretion of Management and may be amended / revoked or changed at any time either in part or whole, at its sole discretion, with or without prior notice. Employees may be notified of such change(s) to the Handbook as they occur. 2. ABOUT BCL OVERVIEW Bodhtree Consulting Limited (BCL) is a provider of Innovative Consulting and Technology. We pride ourselves on delivering quality and value addition to our customers thereby exceeding their expectations. We understand industry needs and deliver solutions that leverage the process knowledge of our Consultants. The Company has niche strengths in building and managing a business-oriented IT environment with rich experience in Technology Incubation such as Product Engineering, Business Intelligence, Data Management, SOA Consulting, CRM Consulting, Analytics and Data Warehousing Consulting. Our other offerings comprise of customized solutions and services in SOA, BPM, Enterprise Architecture, Offshore Advisory Services and E-Commerce. We give high-end reliable and costeffective IT Services to global organizations. Our customers include Fortune-500, Fortune-250 and Forbes-200 best small companies. We further collaborate with well reputed software vendors of the Silicon Valley for implementation and development of solutions. Page 8 of 90 Bodhtree is headquartered in India with offices in US and UK. Its development and delivery centers are distributed in India, with a dedicated CoE (Center of Excellence) for SaaS and Cloud Computing. It serves companies from India, US, Europe and other parts of the globe. Bodhtree Consulting Limited is a Public Limited Company in India, listed in Madras Stock Exchange (MSE) and has investments and interests in other niche business areas including EPublishing, E-Learning and Mobile Classified Search. The shares of the Company are traded through National Stock Exchange (NSE). For more information about the Company, please visit: www.bodhtree.com 2.1 LOCATIONS Bodhtree is located at the following place in Hyderabad, India: <<< S No 1 Location Wing 2, Block A, Level 6, Madhapur, Hyderabad-500081, INDIA. Phone: +91 40 6622 2333 Fax: +91 40 6654 7029 Contact: Mr. Prabhakar Rao Kallur, Senior Manager-Finance & Facilities Location code Identity CGW Delivery Center 2.2 MANAGEMENT PHILOSOPHY The Management believes that every individual has potential resource and its role is to provide the right atmosphere to realize the best of his/her potential. This is achieved by encouraging creativity, responsibility, mentoring & giving feedback and being open to employees taking on additional roles. 2.3 VISION & MISSION Vision: “We want to be a globally admired company by our customers, employees and partners.” Mission: “Enabling technology that helps our customers build a global, secure and scalable enterprise.” 2.4 CORE VALUES Since inception, Bodhtree has been governed by our core values. They form the foundation of our culture and strengthen the relationship we share with the external world. We at Bodhtree strive to incorporate these guiding principles in our work life and collaborate for success. Collaboration We embrace diverse cultures, responsibilities and strive for mutual success. respect everyone’s opinion, share Integrity We stand by our word and build trusted and enduring relationships. Community We foster a spirit of co-existence and strive to develop an interdependent and socially responsible workplace. Service Excellence We are customer focused and deliver high quality services at all times. We demonstrate passion and reliability in everything we do. Page 9 of 90 2.5 STANDARDS AND CERTIFICATIONS Quality Bodhtree focuses on producing premium software solutions conforming to stringent quality control. Our efforts have been well rewarded by the ISO Quality Certification by ICR (International Certification Registrar). Bodhtree has been recommended for transition from ISO–9001:2000 to conversion of ISO–9001:2008 certification by ICR Bodhtree is an a ISO 27001:2013 compliant from 12th November, 2014 ECCMA Quality certification Bodhtree is also an ECCMA Certified Master Data Quality Provider About ECCMA ECCMA (Electronic Commerce Code Management Association) is an International Association of industry and government master data managers, working together to increase the quality and lower the cost of goods and services through developing and promoting International Standards for Master Data Quality. Quality Vision Bodhtree’s quality vision is to achieve the state of highest quality standards; be it people, process and technology to meet and exceed the customer expectations from diverse cultures. 3. THE EMPLOYMENT On successful completion of recruitment process of Bodhtree, an Offer Letter is rolled out mentioning the Date of Joining (DOJ). Appointment Letter will be issued to the employee on the DOJ. The Employee shall sign the Joining Report and other Employee Undertakings at the time of joining. Specific written permission from HR is required in case of delay in DoJ (from the date originally indicated). Please see the Appointment Policy, as per Annexure-1 (goto page no. 28) 3.1 BACKGROUND VERIFICATION CHECK (BGC) Bodhtree reserves the right to conduct Background Verification Check (BGC) for the candidates joining in BCL and for also existing employees, if any, by hiring services of a third party, either National or International origin. The BGC will be conducted for all employees either at the time of their hiring or subsequent to their joining in BCL, at the discretion of Management. The BGC may include all or a selected few as listed below: General reputation, character, mode of living, credit reports; criminal record checks; public court record checks; educational record checks; employment verifications; personal and professional references checks; address proof check and certification record checks; etc. Page 10 of 90 The BG checks will be conducted, as per standard industry practice in vogue. However, BCL may add/modify BGC at any time, as per business exigencies. During the BGC, if any of the credentials/certificates are found to be false/misleading/mischief/negative, BCL reserves the right to initiate such action, as it may deem fit and appropriate. The decision of BCL will be final, in all respects. 4. EMPLOYEE RECRUITMENT POLICY Details of the Recruitment Policy are available at Annexure-2 (goto page no. 31) 5. NON-DISCLOSURE Protection of confidential business information and trade secrets is vital to the interests and the success of the organization. Employees are expected to abide by the Code of Conduct and ethical practices. All employees are required to undertake and execute a standard Employee Confidentiality/Non-Disclosure Agreement, as part of appointment terms. Please refer the standard EMPLOYEE CONFIDENTIALITY/NON-DISCLOSURE AGREEMENT at Annexure-3 (goto page no. 37) 6. CONFLICTS OF INTEREST Employees have an obligation to conduct business within guidelines that prohibit actual or potential conflicts of interest. A company cannot survive unless it has the support and undivided loyalty of its employees, or if its employees pursue their own interests at the Company’s expense. Transactions with outside agencies must be conducted within a framework established and controlled by the Company. Employees should perform their duties with loyalty, skill and diligence. Personal considerations should not interfere with this obligation. An employee should not participate in any activity that gives rise to an actual or apparent conflict between the Company’s and the employee’s own interests. Such conflicts are likely to arise in dealings with competitors, customers and suppliers of the Company. Employees may invest in other companies without the approval of the Company. However, employees should obtain the approval of the Management, before taking a substantial ownership interest in a customer, supplier or competitor of the Company. Employees should exercise caution before accepting gifts or other benefits from customers, suppliers or competitors of Bodhtree. In some instances, an employees’ receipt of gifts and benefits is prohibited. Employees may not accept gifts or benefits that could influence the employee in his or her dealings with the gift-giver on behalf of Bodhtree, or that could create the appearance that the employee was influenced or can be influenced in the future by the gift. This is even applicable to family members of an employee’s family, so that they shall not accept anything that the employee could not accept directly. Please refer to section 10. EMPLOYEE CONDUCT & DISCIPLINARY ACTION. Page 11 of 90 7. EMPLOYMENT STATUS 7.1 EMPLOYMENT CATEGORIES This section is to enable the employees to understand their employment status and benefits available: REGULAR employees are those who are in full time employment of the Company and not in CONTRACT or PROBATION. Generally, they are eligible for the Company’s benefits, subject to the terms, conditions and limitations of each benefit program. PROBATIONER is an employee, whose performance is being evaluated to determine whether further employment with Bodhtree is appropriate or not. Employees, who satisfactorily complete the probation period, will be notified of their new employment classification. CONTRACTUAL employees are those, who are hired to temporarily supplement the work force, or to assist in the completion of a specific project. Employment assignments in this category are of a limited duration. Employment beyond any initially stated period does not in any way imply change of employee status, unless explicitly informed by the Company. They are ineligible for all of Company’s benefit programs. Apart from the above, the company also enters agreements with various professional personnel to act as Consultants, in different areas, as and when required. The terms of such appointment will be decided on case to case basis, as per project requirements. However, the Company’s regular policies will not be applicable to such Consultants, unless there is a specific reference. They are governed by the contractual terms of engagement. 7.2 PERSONAL DATA All employees should inform/update the company the changes, if any, in their personal / contact details like personal mailing addresses, telephone number(s) (mobile/residence), citizenship status, names of dependents, individuals to be contacted in the event of emergency, educational accomplishments etc. All such changes must be reported promptly. When a life event such as marriage, divorce, birth or adoption of a dependent occurs, such a change involving your personal information must be reported to the Company within fifteen days of such event. This will enable the company to maintain the personal record of all employees with up-to-date information. 7.3 PERFORMANCE EVALUATION AND APPRAISAL Employees of the Company are eligible for appraisals. The process will be taken up by HR in the last quarter of every financial year and will be made applicable effective from new Financial Year (AprilMarch). Standard Self-Appraisal Forms (SAF) will be circulated to all employees for their data, subsequently will be forwarded to reporting managers for their recommendations/ assessments. Consolidation and assessment will be done, before rating the performance. The reporting managers shall be required to provide goal setting for each employee, along with his recommendations. Page 12 of 90 While Performance Appraisal is a year-end exercise, when the year’s performance is summarized with mutually agreed new goals are set; and in between two annual appraisals; a mid-year review will be taken up, when the progress of goals set at the year-end review are evaluated. 7.4 SALARY ADMINISTRATION It is Company’s policy to disburse the salaries of all employees by way of transfer to designated bank account by last working day of every month. Soft copies of salary slips will be mailed to the individual mail accounts on the last working day of every month. Salary is calculated based on the attendance from 21st of previous month to 20th of current month. The leave adjustments, if any, between 22nd to end of such month will be carried out in subsequent month. 8. EMPLOYEE BENEFIT PROGRAM 8.1. EMPLOYEE BENEFITS All regular employees in the Company are covered with Group Medical Insurance Coverage (GMC) to cover the medical expenses, if any; for self, spouse and two children and Personal Accident Insurance for self. The providing of these benefits is undertaken as part of employee welfare measure and at the discretion of management. The sum assured and related information can be obtained from HR dept. The details of the present policy are: Insurer Star Health Insurance Policy Name Group Medical Insurance Policy Type Family Floater Inception Date 31st March 2016 Expiry Date 30th March 2017 Coverage 1+3 [Employee + Spouse and 2 Children] Sum Insured Rs.4,00,000 (Rupees Four Lakhs Only) All of these employee health and welfare benefits provided or made available by the Company will cease upon the termination of employment with Bodhtree, regardless of the reason for such separation (including retirement). 8.2. PERSONAL ACCIDENT INSURANCE Company provides Personal Accident Insurance coverage from a standard insurance company. This will protect / covers the employees against the accidental injuries, if any. Details of Group Medical Insurance policies can be seen at Annexure-4 (goto page no. 39) 8.3. FOODPLUS CARD Employees are provided with FoodPlus Cards. HR Department will distribute the FoodPlus Card as and when a new employee joins. Finance team will instruct the bank to upload the said amount to the respective employee accounts by 1st week of every month. An amount of Rs.1,250/- is deducted from employees salary every month towards this. The responsibility of keeping the Card safely Page 13 of 90 entirely rests on the employee. This card can be used in Retail Outlets only in Food Counters/Divisions. However, this is optional only and provided to those employees interested in it. 8.4. NATIONAL AND FESTIVAL HOLIDAYS All employees are granted twelve (12) holidays during each calendar year (Jan-Dec), towards observance of National and Festival holidays. The list of such holidays will be mailed by the HRD to the employees during the last week of December. Holidays List for the calendar year 2016 is available at Annexure-5 (goto page no. 45) 8.5. EDUCATIONAL ASSISTANCE Bodhtree recognizes that the skills and knowledge of its employees are critical to the success of the organization. The educational assistance program encourages personal development through improvement in qualifications/skills, so that employees can maintain and improve job-related skills or enhance their ability to compete for reasonably attainable jobs within Bodhtree. Please refer to the Certification Reimbursement Policy at Annexure-6 (goto page no. 46) 8.6. GRATUITY All regular employees are covered under Employees’ Group Gratuity Scheme. To be eligible, employees with a minimum of 4.8 years of continuous service with Bodhtree will be entitled to receive gratuity upon resignation, retirement, death, or disablement due to accident or disease. For each year of service, or part thereof in excess of six months, Gratuity at the rate of fifteen calendar days of the employee’s basic salary shall be paid; and it will be paid on a pro-rata basis for period of service in excess of six months but less than twelve full months. All claims will be processed and settled in accordance with the Gratuity Act, as applicable. 8.7. EMPLOYEE STATE INSURANCE CORPORATION (ESIC) The scheme is applicable to all regular employees, whose gross salary is less than or equal to Rs.15,000/- per month. The contributions will be made as per the Act. Those employees who are covered under the ESI are eligible for availing medical facilities for self, spouse, children and dependent parents at the allotted ESIC dispensary/hospital. 8.8. EMPLOYEES’ PROVIDENT FUND (EPF) All regular employees are covered under Employees’ Provident Funds Act, as applicable. On joining the company, a new account number will be allotted by accounts team for remittances of contributions. Employees are allowed to transfer the accumulations in their previous establishment to this account. 8.9. LOCAL CONVEYANCE Administration Department facilitates local conveyance to employees for carrying the official work. However, this facility is purely voluntary in nature, depending on the availability of the office Page 14 of 90 vehicle(s). For availing this facility, the employee has to fill the “Car Requisition Request Form” through mail or send hard copy to Administration Department, in advance. In case of non-availability of office vehicle, the employee can use an alternative and claim the expenses as per eligibility by submitting the duly filled “Local Conveyance Reimbursement Form” to the Finance Department, after obtaining the approval from their Reporting Authority. More details are available at Local Conveyance Policy Annexure-7 (goto page no. 49) 8.10.OPTIONAL TAX BENEFIT SCHEMES (part of the CTC) All the employees except Contractual drawing CTC of over and above Rs 20,000/- per month may consult the Finance Department for their tax planning. 9. WORK CONDITIONS Every employee shall carry out the work for which he/she has been employed, conscientiously and in accordance with specific or general instructions given by the Company. 9.1 WORK TIMINGS The normal office hours are 10.00 am to 6.30 pm, Monday to Friday. Saturday will be a working day for those employees who support the project on need. Sunday will be weeklyoff. However, depending on the Project/Client Requirement, employee may be required to work on weekend/s. Employees may also be required to work on different shifts based on the work requirement. Flexible scheduling or flexi-time is available in some cases to allow employees to vary their starting and ending times each day within established limits. Flexi-time may be possible if a mutually workable schedule can be negotiated with and approved by the Reporting Authority. 9.2 LUNCH TIME All employees are allowed 30 minutes break for taking lunch/refreshments on each working day, scheduled suitably to accommodate operating requirements. 9.3 ABSENCES 9.3.1 LEAVE PROCEDURE A request for leave of absence of any kind must be presented by the employee to his / her Reporting Authority. The Reporting Authority may recommend the same or suggest re-scheduling, if necessary, keeping in view the work situation, after due discussion with and acceptance by the employee. In the former case, the Reporting Authority will forward the same to HRD for: Verifying entitlement/leave due record Updating leave records Page 15 of 90 9.3.2 CASUAL LEAVE (CL) All employees are entitled to 6 days of CL, which can be carried forward within the calendar year. All Probationers and Consultants are entitled to one day of CL per month, which can be carried forward within the calendar year. 9.3.3 PAID LEAVE (PL) Employees who have completed their Probation Period with Bodhtree are entitled to use Paid Leave, which accrues at the rate of 18 days in a calendar year. Eligible employees are also entitled to accrue and carry forward leaves up to a maximum of forty (40) days of unused Paid Leave from one financial year to another. Accrued leave to a limit of 30 only will be encashed at the time of separation from the company and also the same can be adjusted towards the Notice period if any. 9.3.4 MATERNITY LEAVE (ML) Female regular employees are entitled to a maternity leave of 12 weeks. To be eligible, a pregnant employee should have completed eighty (80) days of service with the company. Please refer to the Leave Policy in LMS Portal. 9.4. USE OF PHONE AND MAIL SYSTEMS Personal use of the office telephone for long-distance and toll calls are not permitted. Employees should practice discretion when making local personal calls. The use of Company’s paid postage for personal correspondence is not permitted. To ensure effective telephone communications, employees should use an approved greeting and speak in a courteous and professional manner. Employees should close the call after ensuring that the communication is complete and satisfactory in all respects. 9.5. USE OF EQUIPMENT When using Company Property, employees are required to exercise due care and diligence, as if their own property, and follow all operating instructions, safety standards and guidelines. The Company's assets, including facilities, materials, supplies, time, information, intellectual property, software, and other assets owned or leased by the Company, or that are otherwise in the Company's possession, may be used only for legitimate business purposes. The personal use of the Company's assets without the Company's approval is prohibited. Employees are requested to notify the NETWORKS/ADMIN-FACILITIES department, if any equipment appears to be damaged, defective, or is in need of repair. Prompt reporting of damages, defects, and the need for repairs could prevent deterioration of equipment and possible injury to Page 16 of 90 employees or others. The NETWORK/ADMIN-FACILITIES personnel will guide employees for maintenance and care of equipment available in the office. 9.6. VISITORS IN THE WORK PLACE To provide security and protection of data/facilities in the premises, only authorized visitors will be allowed in the work area. All visitors should enter the Company at the reception area. Authorized visitors receive directions or are escorted to their destination. Employees are responsible for the conduct and safety of their visitors. 9.7. COMPUTER AND EMAIL USAGE Computers, computer files, the email system and software furnished to employees are Company’s property intended for business use. Employees should not access a file, or retrieve any stored communication without authorization. To ensure compliance with this policy, computers and email usages may be monitored. Company strives to maintain a workplace free of harassment and sensitive to the diversity of its employees. Therefore, Company prohibits the use of computers and the email system in ways that are disruptive, offensive to others, or harmful to morale. For example, the display or transmission of sexually explicit images, messages, and cartoons are not allowed. Other such misuse includes, but is not limited to, ethnic, racial comments, off-color jokes, or anything that may be construed as harassment or showing disrespect for others. Official emails shall not be used to solicit others for commercial ventures, religious or political causes, outside organizations, or other non-business matters. Laptop computers will be provided to employees, as per hierarchy and need basis. Please refer Laptop Computer Policy at Annexure-10 (goto page no. 57) 9.8. INTERNET USAGE Internet access to global electronic information resources on the World Wide Web is provided by Company to assist employees in obtaining work-related data and technology. While internet usage at office premises is intended for job-related activities, incidental and occasional brief personal use is permitted within reasonable limits. The following guidelines have been established to help ensure responsible and productive internet usage: All internet data that is composed, transmitted, or received via the Company computer communications systems is considered to be part of the official records of the Organization and as such, is subject to disclosure to law enforcement or other third parties. Consequently, employees should always ensure that the business information contained in internet email messages and other transmissions are accurate, appropriate, ethical and lawful. The equipment, services and technology provided to access the internet remain at all times the property of the Organization. As such, Company reserves the right to monitor internet traffic, and Page 17 of 90 retrieve and read any data composed, sent or received through the Company’s online connections and stored in the Company’s computer systems. Data that is composed, transmitted, accessed or received via the internet must not contain content that could be considered discriminatory, offensive, obscene, threatening, harassing, intimidating or disruptive to any employee or other person. Examples of unacceptable content may include, but are not limited to, sexual comments or images, racial slurs, gender-specific comments or any other comments or images that could reasonably offend someone on the basis of race, age, sex, religious or political beliefs, national origin, disability, sexual orientation or any other characteristic protected by law. The unauthorized use, installation, copying or distribution of copyrighted, trademarked or patented material on the internet is expressly prohibited. As a rule, if an employee did not create the material, does not own the rights to it or has not gotten authorization for its use, it should not be put on the internet. Employees are also responsible for ensuring that the person sending any material over the internet has the appropriate distribution rights. Internet users should take the necessary anti-virus precautions before downloading or copying any file from the internet. All downloaded files are to be checked for viruses, all compressed files are to be checked before and after decompression. Abuse of the internet access provided by the Company in violation of the Company rules and regulations will result in disciplinary action, up to and including termination of employment. Employees may also be held personally liable for any violations of this policy. The following behaviors are examples of previously stated or additional actions and activities that are prohibited and can result in disciplinary action. Sending or posting discriminatory, harassing or threatening messages or images Using the Organization’s time and resources for personal gain Stealing, using or disclosing someone else’s code or password without authorization Copying, pirating or downloading software and electronic files without permission Sending or posting confidential material, trade secrets or proprietary information outside of the organization Violating copyright law Failing to observe licensing agreements Engaging in unauthorized transactions that may incur a cost to the organization or initiate unwanted internet services and transmissions Sending or posting messages or material that could damage the organization’s image or reputation Participating in the viewing or exchange of pornography or obscene materials Sending or posting messages that defame or slander other individuals Attempting to break into the computer system of another organization or person Refusing to cooperate with security investigation Sending or posting chain letters, solicitations or advertisements not related to business purposes or activities Using the internet for political causes or activities, religious activities or any sort of gambling Jeopardizing the security of the organization’s electronic communication systems Page 18 of 90 Sending or posting messages that disparage another organizations’ products or services Passing off personal views as representing those of the organization Sending anonymous email messages Engaging in any other illegal activities Please refer to Data Card Policy at Annexure-11 (goto page no. 61) 9.9. WORKPLACE MONITORING Workplace monitoring may be conducted by the Organization to ensure quality control, employee safety, security and customer satisfaction. Computers provided to employees are the property of the Company, as such, computer usage and files may be monitored or accessed. 9.10. WORKPLACE VIOLENCE PREVENTION This Company is committed to preventing workplace violence and to maintaining a safe work environment. Given the increasing violence in society in general, the Company has adopted the following guidelines to deal with intimation, harassment or other threats (or actual) violence that may occur during business hours or on its premises. All employees, including supervisors and temporary employees, should be treated with courtesy and respect at all times. Employees are expected to refrain from fighting, “horseplay”, or other conduct that may be dangerous to others. Conduct that threatens, intimidates, or coerces another employee, a customer or a member of the public at any time, including off-duty periods, will not be tolerated. This prohibition includes all acts of harassment including harassment that is based on an individual’s sex, race, age or any characteristic protected by law. All threats of (or actual) violence, both direct and indirect, should be reported as soon as possible to the immediate Reporting Authority or any other member of Management. This includes threats by employees as well as threats by customers, vendors, solicitors or other members of the public. When reporting a threat of violence, employee should be specific and detailed as possible. The Company will promptly and thoroughly investigate all reports of threats of (or actual) violence and of suspicious individuals or activities. The identity of the individual making a report will be protected as much as is practical. In order to maintain workplace safety and the integrity of its investigation, the Organization reserves the right to suspend suspected employees, either with or without pay, pending investigation. Anyone determined to be responsible for threats of (or actual) violence or other conduct that is in violation of these guidelines will be subject to prompt disciplinary action up to and including termination of employment. Company encourages employees to bring their disputes or differences with other employees to the attention of their Reporting Authority or the HRD before the situation escalates into potential violence. Company is eager to assist in the resolution of employee disputes and will not discipline employees for raising such concerns. Page 19 of 90 9.11. ATTENDANCE AND PUNCTUALITY To maintain a safe and productive work environment, Organization expects employees to be reliable and to be punctual; in reporting for scheduled work. Absenteeism and tardiness plays a burden on other employees and on the Company. In the rare instances when employees cannot avoid being late to work or are unable to work as scheduled, they should notify their Reporting Authority as soon as possible in advance of the anticipated tardiness or absence. Poor attendance and excessive tardiness are disruptive; either may lead to disciplinary action, up to and including termination of employment. Every employee has to mark his/her attendance on arrival, everyday, in the attendance register apart from using the access card given to him/her for entry/exit from the office. Employees moving out from their workplace during office hours are requested to enter the entry/exit details in the Movement Register. 9.12. PERSONAL DRESS CODE Dress, grooming and personal cleanliness standards contribute to the morale of all employees and affect the business image the Company presents to customers and visitors. All the employees are advised to wear/display the ID Cards during the office hours. During business hours or when representing Company, employees are expected to present a clean, neat and tasteful appearance. Employees should dress and groom themselves according to the requirements of their position and accepted social standards. All employees should wear the formals during Monday to Thursday and informals like jeans, t-shirts etc. are allowed on Friday. Without unduly restricting individual tastes, the following personal appearance guidelines should be followed: Jeans, Bermudas, t-shirt and shorts do not represent appropriate professional attire. Offensive body odor and poor personal hygiene is not professionally acceptable. 9.13. RESIGNATION Written advance notice is required for all the posts, as per the period mentioned in the letter of the appointment. Adjustment of the PL’s at the credit of the employee towards the notice period is at the discretion of the Management. Please refer to Exit Policy at Annexure-14 (goto page no. 81) Prior to an employees’ departure, an exit interview may be scheduled to discuss the reasons for resignation and the effect of the resignation on benefits. Relieving Letter and Service Certificate is issued to the employee only after acceptance of the resignation letter and receipt of the No Dues Certificate clearance from the related departments. Page 20 of 90 9.14. SECURITY INSPECTIONS Desks, lockers and other storage devices may be provided for the convenience of employees but remains the sole property of Company. Accordingly, they as well as any articles found within them, can be inspected by any agent or representative of Company at any time, either with or without prior notice. Employees are requested to co-operate with security personnel for checking and recording the Laptop movements into office and outside; and also check the bags/briefcases carried by employees (for the convenience of women employees, women support staff would be available to do the checking of bags/briefcases carried by women employees). 9.15. WORKPLACE ETIQUETTE The Organization strives to maintain a positive work environment, where employees treat each other with respect and courtesy. Sometimes issues arise when employees are unaware that their behavior in the workplace may be disruptive or annoying to others. Many of these day-to-day issues can be addressed by politely talking with a co-employee to bring the perceived problem to his or her attention. In most cases, commonsense will dictate an appropriate resolution. Company encourages all employees to keep an open mind and graciously accept constructive feedback or request to change behavior that may be affecting another employee’s ability to concentrate and be productive. The following workplace etiquette guidelines are not hard and fast work rules with disciplinary consequences. They are simply suggestions for appropriate workplace behavior to help everyone be more conscientious and considerate of co-employees and the work environment. Please contact the HRD if you have comments, concerns, or suggestions regarding these workplace etiquette guidelines. Employees shall Not enter or pass through departments other than those in which they are employed unless this is necessary in the course of their duties. Avoid public accusations or criticisms of other employees. Address such issues privately with those involved or take it to your supervisor. Try to minimize unscheduled interruptions of other employees while they are working. Communicate by email or phone whenever possible, instead of walking unexpectedly into someone’s office or workplace. Be conscious of how your voice travels and try to lower the volume of your voice when talking on the phone or to others in open areas. Minimize talking between workspaces or over cubicle walls. Instead, conduct conversations with others in their workspace. Try not to block walkways while carrying conversations. Refrain from using inappropriate language (swearing) that others may overhear. Monitor the volume when listening to music, voice mail or a speakerphone that others can hear. Return copy machine and printer settings to their default after changing them. Replace paper in the copy machine and printer paper trays when they are empty. Retrieve print jobs in a timely manner and be sure to collect all your pages. Page 21 of 90 9.14 Be prompt when using the manual feed on the printer. Keep the area around the copy machine and printers orderly and picked up. Be careful not to take or discard others’ print jobs or faxes when collecting your own Not leave behind waste or discarded papers. TRAVEL POLICY Bodhtree has defined separate policies applicable for both domestic and overseas travels. Please refer to Travel Policy- Domestic at Annexure-12 (goto page no. 63) and Travel Policy- Overseas at Annexure-13 (goto page no. 71) and Annexure-15 (goto page no. 88) respectively. 10. EMPLOYEE CONDUCT & DISCIPLINARY ACTION 10.1 EMPLOYEE CONDUCT AND WORK RULES To ensure orderly operations and provide the best possible work environment, Organization expects employees to follow rules of conduct that will protect the interests and safety of all employees and the organization. All employees should have a responsibility to understand and follow this Code of Conduct. In addition, all employees are expected to perform their work with honesty and integrity in all areas not specifically addressed in this Code. It is not possible to list all the forms of behavior that are considered unacceptable/”misconduct” in the workplace. The following are examples of infractions of rules of conduct that may result in disciplinary action, up to and including termination of employment with the company. Theft, fraud or dishonesty in connection with the business or property of the company or the property of another person within the premises of the Company Falsification of time-keeping records Working under the influence of alcohol or illegal drugs Possession, distribution, sale, transfer, or use of alcohol or illegal drugs in the work place, while on duty, or while operating employer-owned vehicles or equipment Fighting or threatening violence in the work place Boisterous or disruptive activity in the workplace Negligence or improper conduct leading to damage of employer-owned or customer-owned property Willful insubordination or disobedience to the superiors whether or not in combination with other, of any reasonable order of his superior. Violation of safety or health rules Sexual or other unlawful or unwelcome harassment Possession of dangerous or unauthorized materials, such as explosives or firearms, in the workplace Excessive absenteeism or any absence without notice Unauthorized use of telephones, mail system or other employer-owned equipment Unauthorized disclosure of business “secrets” or confidential information/Violation of company policies Unsatisfactory performance or conduct Page 22 of 90 Taking or giving bribe or any illegal gratification Furnishing false information regarding name, age, father’s /mother’s / guardian’s name, qualifications, particulars about previous work experience Acting in a manner prejudicial to the interest of the Company Habitual late or irregular attendance. Neglect of work or negligence in the performance of duty including malingering or slowing down of work Violation of Notice period Clause, in which case, Bodhtree reserves the right to recover the salary paid so far or notice period salary, whichever is applicable, and/or take legal action and/or any other action deemed fit Smoking within the premises of the establishment Commission of any act, which amounts to criminal offence involving moral turpitude Commission of any act subversive of discipline or of good behavior Disclosure to any unauthorized person any information about the process of the work, which may come into the possession of the employee in the course of his/her work Deliberately making false complaints against a superior knowing them to be false Using or commercializing any inventions, discovery or patent invented, discovered or patented as the case may be in the course of the employee’s employment under the Company to the benefit of himself or any other person, firm or Corporation. No employee (REGULAR, TEMPORARY, PROBATIONER AND TRAINEE) of the Company shall except with the previous sanction of the Reporting Authority, engage directly or indirectly in any trade or business or undertake any other employment: Provided that an employee may without such sanction, undertake honorary work of social or charitable nature or undertake occasional work of literary, artistic or scientific character; or participate in Sports activities Subject to the condition that in all the cases his / her official duties should not suffer. He/She shall not undertake or shall discontinue such work or activity, if so directed by the Company. Abetment of any of the acts or omissions mentioned above or anywhere else in the handbook/ company policies shall amount to acts subversive of discipline and hence misconduct. Note: The above instances of misconduct are illustrative in nature and not exhaustive. The following penalties may be imposed on an employee (REGULAR, TEMPORARY, PROBATIONER, APPRENTICE / TRAINEE), as hereinafter provided for misconduct committed by him / her for any other good and sufficient reasons. Censure Withholding of increment in salary (in Appraisal) Recovery from pay or such other amount as may be due to him / her of the whole or part of any pecuniary loss caused to the Company by negligence or breach of orders Page 23 of 90 Transferring from one department to other department Dismissal/Removal 10.2 PROCEDURE FOR IMPOSITION OF PENALTY: Any misconduct or misbehavior of an employee or any other staff, either noticed or experienced shall be reported by a complaint (orally, written or through e-mail) to any one of the following authorities. HR/ADMIN-Facilities Department or Their Reporting Authority or CEO/Head of a Department 10.3 Any complaint received by other than HRD, shall immediately be communicated to HRD, with details of the complaining agency, the details of the complaint, the details of evidences, if any, in support of allegations made against the accused employee(s) and the names of the witnesses, if any, through an e-mail or in writing. 10.4 HRD on receipt of such a report of a misconduct / misbehavior of an employee(s) either directly or from an agency as mentioned above, shall discuss with the complaining agency and scrutinize the documents/objects submitted to them as evidences and enquire the witnesses (if any) in confidence and collect all information regarding the misconduct/misbehavior of the accused employee(s) to firm up in prima-facie, there is sufficient evidence that a misconduct/misbehavior was conducted by the accused employee(s). 10.5 If HRD, after scrutinizing the allegations made by the complaining authority infers that the allegations are not sustainable, the question of further proceedings does not arise and the proceedings will be dropped immediately. HRD shall inform the complaining agency accordingly by oral means or by e-mail. 10.6 If HRD infers that some of the allegations leveled against the accused employee(s) have no locus-standi, such allegations shall be dropped from enquiry proceedings and enquiry shall continue with the balance allegations leveled against the accused employee(s). 10.7 HRD then shall call the accused employee(s) (preferably into a closed conference room) and read out the allegations made against him/her (or them). 10.8 If the accused employee(s) plead guilty to the articles of charge, the HRD shall record the plea and take signature of the employee(s) and prepare a note to Management recommending suitable punishment to delinquent employee(s). 10.9 If the accused employee(s) does not plead guilty, HRD shall give opportunity to him/her (them) for presenting his/hers (their) defense against the charges leveled against him /her. 10.10 After hearing the explanation given by the accused employee(s) defending his/hers (theirs) action in respect of misconduct / misbehavior, if HRD infers that the explanation given by the accused employee(s) is not convincing or believable, then they shall submit their findings (e-mail / written document) to Management recommending any of the punishments deemed fit to be imposed on the delinquent employee(s). Page 24 of 90 10.11 On obtaining the approval from Management for imposing the penalty on the delinquent employee(s), HRD shall impose the penalty on him/her (them) through a written document / or email and also inform other departments like Finance, Systems and Library Section (if necessary) and to the Reporting Authority of the delinquent employee (s) for suitable action at their end. 10.12 If HRD is satisfied with the explanation made by the accused employee(s) defending his/hers (their) charges leveled against him/her (their), the proceedings shall be dropped there and then. HRD will submit a note to the Management with findings of their enquiry proceedings stating that the charges leveled against the accused employee(s) are not substantially supported by evidence. HRD shall inform the accused employee by oral means or by e-mail the charges leveled against him /her (their) are dropped. 10.13 If HRD infers some of the charges leveled against the accused employee(s) are not substantially supported by evidences, such charges have to be dropped from the enquiry proceedings and they shall continue the enquiry with the balance charges leveled against the accused employee(s). 11. Information Security Focus Information Security Policy: “Bodhtree is committed to ensure Security, Confidentiality, Integrity, Availability and Privacy of information (and assets) of clients, shareholders, partners and all other stakeholders by adopting a formal Risk Management Framework and establishing an Information Security Management System (ISMS) that is evaluated and improved on a continual basis. Bodhtree’s Information Security Management System is aligned to business objectives, ensures business continuity requirements; and applicable contractual, statutory, regulatory and legal requirements of the business environment are complied with “ Following are the general responsibilities for all Employees and Contractors at Bodhtree irrespective of the level and the function/practice they represent: Employees (Associates) Responsible for conforming to Bodhtree’s Information Security Policy at all times Required to bring to their manager’s attention on areas of concern regarding information security Reporting security incidents and/or weaknesses promptly to IS Coordinator or the respective managers or through incident management system Employees (Managers & Above) Responsible for conforming to Bodhtree’s Information Security Policy Required to bring to their manager’s attention on areas of concern regarding information security Required to abide by the terms of the compliance with respective legislation, as applicable Ensure the team have familiarity with all the necessary user-level policies and processes, as applicable to their role and function Reporting security incidents and/or weaknesses promptly to IS Coordinator or the respective managers or through incident management system. Assist ISMG in resolving security events/incidents, and contribute for continual improvement of the ISMS. Page 25 of 90 Contractors/Third Party Services Responsible for conforming to Bodhtree’s Information Security Policy Required to bring to their function/manager’s attention on areas of concern regarding information security Required to abide by the terms of the compliance with respective legislation, as applicable Ensure the team have familiarity with all the necessary user-level policies and processes, as applicable to their role and function Reporting security incidents and/or weaknesses promptly to IS Coordinator or the respective managers or through incident management system. 12. SUGGESTIONS: All employees have the opportunity to contribute to the future success and growth by submitting suggestions for practical work-improvement or cost-saving ideas. ANY COMMENTS OR SUGGESTIONS REGARDING THE CONTENT OF THE EMPLOYEE HANDBOOK, MAY PLEASE BE DIRECTED TO HUMAN RESOURCES DEPARTMENT. Email ID is [email protected]. WISHING YOU A LONG AND REWARDING CAREER Page 26 of 90 ANNEXURES Page 27 of 90 ANNEXURE – 1 APPOINTMENT POLICY Table Contents 1. Purpose 29 2. Scope 29 3. Policy 29 3.1 3.2 3.3 3.4 Issue of Appointment Letter After receipt of Appointment Letter Induction & New Hire Orientation Consultants & Contract Employees Page 28 of 90 29 29 30 30 1. PURPOSE To provide information on the appointment procedures and communicate the terms and conditions of appointment. 2. SCOPE This policy is applicable to all new joinees on the rolls of BCL. 3. POLICY 3.1. ISSUE OF APPOINTMENT LETTER: A. On successful completion of recruitment process of BCL, an Offer Letter with a prescribed date of joining is given to the candidate. Based on this, on receiving the following documents from the candidate at the time of joining, HRD will issue an Appointment Letter. i. ii. Joining report Employee undertaking (Non-Disclosure Agreement) iii. iv. Signed copy in duplicate in acceptance of the “Offer Letter” Photocopies of all the education/professional certificates v. vi. 5 Nos. of Passport-size photographs (4 to HRD and 1 to Finance Department) Date of Birth proof (SSC passing certificate / Passport / Driving License etc.) vii. Identity Proof (PAN Card, Passport Copy/Driver’s License/Voter’s ID Card/UID) viii. ix. Passport details (if available) Address Proof (Passport/Voter’s ID Card/Electricity Bill/Telephone Bill) x. xi. Completed Mediclaim Insurance Form (In case of employees claiming to be covered under a different Insurance policy already, they have to declare it formally and document (photocopy of Insurance policy) supporting the same has to be submitted) Service Certificate ‘or’ Relieving letter, clearly mentioning the date of Separation in it, from the last employer xii. xiii. Appointment Letters of all previous Employment An undertaking from the new employee that BCL reserves the right to relocate him/her in India or abroad as per its business needs. B. HR creates Emp. Id & sends out the ‘New Hire Notice’ & the ‘Welcome Note’. Also HR will send mail to: The Systems & Network to arrange for the necessary Hardware & Software (HW & SW) Reporting authority of the New Employee Admin-Facility and Admin-Documentation 3.2. AFTER RECEIPT OF APPOINTMENT LETTER On receiving the appointment letter, the new employee must submit: PF Nomination Form Income tax deduction certificate from previous employer, if applicable Page 29 of 90 ESIC requirements, if applicable And shall open an account in the prescribed bank (HDFC Bank) and inform the same to Finance Department. The Finance department extends necessary assistance in this matter. However, if the new employee is already having a bank account in HDFC bank (any branch), the same will be considered in lieu of opening a new account. 3.3. INDUCTION & NEW HIRE ORIENTATION Plan the Induction with the Functional leaders, prior to the DOJ & communicate to all the concerned persons accordingly Make sure that the following forms are filled up and sent to HR on DOJ itself Completed HDFC Salary / Savings Account Form All the statutory forms, like PF & Gratuity declaration, Nomination Take the new hires through the office to all the departments; Introduce them to other Functional leaders, peers, colleagues Finally, introduce the new hires to the respective Reporting Managers, to start the functional orientations HR receives the Induction feedback from both the trainer as well as from the new hires & keeps a track of learning & performances of the new hires. 3.4. CONSULTANTS & CONTRACT EMPLOYEES Apart from the above, BCL engages Consultants and resources on contract basis, depending upon the business exigencies. Separate MOUs are executed/appointment letters will be issued to such persons, as per requirement and their appointment governs solely by the terms mentioned in the respective document. Page 30 of 90 ANNEXURE – 2 RECRUITMENT POLICY Table Contents 1. Purpose 32 2. Scope 32 3. Policy 32 3.0.1. Approving Authority 3.0.2. Assigned To Vendor (Hiring Consultants) Or To Recruiting Executive 3.0.3. If Assigned To The Vendors (Hiring Consultants) 3.0.4. If Assigned To Recruiter 3.0.5. Interviewing Of Short Listed Candidates 3.0.6. Compensation Proposals, Negotiation & Issuing The Offer Letters 3.0.7. Offer Letter Check List 3.0.8. Reimbursement Of Travel Expenses For Attending F2F Interview 3.0.9. Joining Formalities 3.1 Employee Referral Scheme 3.2 Guidelines For Hiring Consultants 3.3 Background Verification Check (BGC) Page 31 of 90 32 32 32 32 34 34 34 35 35 35 35 36 1. PURPOSE The purpose of Recruitment Policy is to establish formal process guidelines, by which committed work will be matched to existing resources, additional resource requirements will be filled by qualified individuals and transitioned into assignments. 2. SCOPE This policy is applicable to the staffing requirements of Bodhtree Consulting Limited within India and on on-site projects abroad. The recruitment cell of Human Resources Department is responsible for providing necessary staffing services to BCL including recruitment of full-time positions, temporary and contract employees. Depending upon the business exigencies, some of the positions may be filled up by engaging Consultants, by executing agreements. BCL recognizes the value of a diverse workforce and provides equal opportunity to all individuals. BCL will not discriminate on the basis of race, colour, caste, religion, gender, age, national origin or ancestry, while considering an individual for employment or career advancement. These decisions are solely based on the individuals’ professional credentials. 3. POLICY This policy covers the entire Recruitment Process from requisition, approval, up to the resource comes on board. 3.0.1. APPROVING AUTHORITY Approving authority will review the new requirement and accord Approval. Approving Authority Functional Area Preliminary /Recommendation Final Approval Delivery Concerned BU Heads MD & CEO Sales SVP-EM CEO Operations EVP-OP CEO 3.0.2. ASSIGNED TO VENDOR (HIRING CONSULTANTS) OR TO RECRUITING EXECUTIVE Acct.Mgr-HR [Mgr-HR (or) Sr.Mgr-HR (or) AVP-HR] will decide whether it is to be assigned to the Vendors or to a recruiting executive and assign the job to one of them. 3.0.3. IF ASSIGNED TO THE VENDORS (HIRING CONSULTANTS) Vendors directly mail the profiles to TAG and will make necessary entries. 3.0.4. IF ASSIGNED TO RECRUITER The Recruiter shall adopt the following: Page 32 of 90 A) Search in Bench Recruitment Executive will search for the suitable resources that are on the bench. MIS Cell (of HR department) shall be maintaining latest list of employees, who are on bench and make it available to TAG. Recruitment Executive search for suitable candidates in the above list and if He/She finds suitable candidates, the resumes of such candidates shall be consolidated and scrutinized and the list of the same shall be sent for screen test to Tech. Team/Interviewing Team. B) Referral Recruitment Executive shall send mails to BCL staff and display in notice boards in the office with details of vacancy positions with corresponding JDs and number of resources required with a request to refer candidates known to them who are fit for the job positions under context. Recruitment Executive shall forward, if he/she get any response from the BCL Staff; after scrutinizing the resumes of the referred candidates to Tech. Team / Interviewing Team. C) Search in Portal Search in portal: Search for the required resources from the Database of the Portal services (Monster / Naukri etc.) Recruitment Executive shall forward the resumes found suitable form the above, to Technical Team /Interviewing Team. D) Fresher’s / Campus Recruitment BCL is strongly committed to its Freshers’ / campus recruitment programs because BCL recognizes that many benefits can be derived from a Freshers’ employment - for fresher and company alike. The Freshers’ creativity, curiosity and energy applied to the organization’s program often give the regular staff new ideas, challenges and renewed enthusiasm. The program also provides an opportunity for the students / new entrants to test a career decision against the complexities of the profession, apply schoolroom theory to real world considerations and gain specialized training and practice under experts in current techniques, methods and equipment. All freshers applying to the company will be considered and qualified to the selection process based on the graduate degree, percentages obtained and area of specialization. Freshers here shall mean only those who have passed out in the current academic year or latest one year before the current academic year and not beyond. BCL also plans to launch the Campus recruitment program and will visit the college / university campus to identify and recruit the suitable candidates. E) Re-hiring Program: Bodhtree will also recruit employees, who have separated from Bodhtree in various circumstances unless separated under disciplinary action. This policy shall not apply to Fresher’s / Software Trainees who have served Bodhtree for less than one year in the past. Page 33 of 90 3.0.5. INTERVIEWING OF SHORT-LISTED CANDIDATES The Interviewing Team will conduct interviews for all short listed candidates. The interviews may be conducted either by F2F (or) Telephone (or) WebEx (or) any combination of them. The number of rounds of interview will depend on the type of job position that is being offered to the selected candidate. 3.0.6. COMPENSATION PROPOSALS, NEGOTIATION & ISSUING THE OFFER LETTERS: HR prepares the compensation proposals based on the below-mentioned critical attributes and gets those approved in writing by the concerned authorities before extending to the candidates: Academic & Professional qualification of the respective candidates Experience Profile Existing Compensation & benefits Market synergy Internal Role-wise compensation study to maintain the equity HR extends the proposals to the candidates who get selected after final round of Interviews and negotiates to close them. Once the candidates agree to the proposals & intimate their acceptance, HR sends out the formal offer letter, duly approved & signed by the concerned authority after verifying the requirements mentioned under Item 3.3.8. Offer letter check list. 3.0.7. OFFER LETTER CHECK LIST HR should make sure that all the below-listed documents are received & checked thoroughly before issuing the formal offer letters – Approved Manpower Requisition Resume (hardcopy and soft copies) of the candidate Interview Assessment sheet (Filled up with specific recommendations by the concerned Interviewers ) Reference checks details (documented in the specified format) Compensation Proposal (Existing package & the proposed plan, duly approved by the concerned Authority) Recruitment Executive invites the successful candidates from the above list for an HR-round of discussions (F2F/Telephone/WebEx).On successful negotiations on: CTC Designation Joining date (buying option of notice period, if required will also be discussed and settled) Recruitment Executive will post the outcome of the negotiations and after getting the Final approval from the Approving Authority, Offer Letters will be issued to the successful candidates. The offer letter will be handed over to candidate if he/she is available in person, else a PDF copy of the letter will be mailed to the candidate. Candidate Acknowledges the receipt of the letter, Page 34 of 90 either by signing on the office copy of the offer letter or send a scanned copy of offer letter with his /her signature. 3.0.8. REIMBURSEMENT OF TRAVEL EXPENSES FOR ATTENDING F2F INTERVIEW In case of candidates attending for the F2F interviews (outside candidates) their travel expenses will be reimbursed as follows: By Rail AC IInd Sleeper By Road- Actual Bus Fare TAG has to obtain a prior approval to reimburse the travel expenses of the candidates; if the claim of the candidate exceeds the above eligible limits (may be due to travel by Air or in higher classes by Rail or Road). No travel expense will be reimbursed for local candidates. However, reimbursement of travel cost to any candidate is the discretion of management. 3.0.9. JOINING FORMALITIES After issuing the offer letter and obtaining the acceptance from the candidate, BCL-HRD will initiate the joining formalities as per the Appointment Policy. 3.1. EMPLOYEE REFERRAL SCHEME As per the Employee Referral Policy as per Annexure-8 (goto page no. 53) 3.2. GUIDELINES FOR HIRING CONSULTANTS Considering the large volume of recruitments to be done within a small span of time, it is necessary to identify and engage Professional Hiring Consultants to help HR to source quality candidates for middle & senior level positions. A. Guidelines (To engage a new Hiring Consultant): HR would identify the Consultants in all the locations, based on their current clients’ distribution, database size, past perfrmance records & industry feedback. HR will negotiate the Terms & Conditions with all the identified consultants and will get a onetime approval from EVP-Operations, before rolling out the formal agreement with them. B. Quality Expectations from the Hiring Consultants: Minimum Turn-around time (TAT): Once a requirement is placed, the consultant should forward at least 6 CVs within the next 72 hrs. Strong Conversion Rate (6:4:2): Out of the 6 CVs forwarded by a consultant, 4 have to be short-listed (after initial screening by HR) and at least 2 of them have to be selected. An Annual Evaluation of the services provided by the existing consultants across the country would be done to create a list of preferred consultants, who would be treated as priority CV sources for critical positions in future. Page 35 of 90 3.3. BACKGROUND VERIFICATION CHECK (BGC) BCL reserves the right to conduct Background Verification Check for the candidates joining in BCL and for also employees of BCL, by hiring services of a third party either national or international origin. The Background Verification Check will be conducted for all employees at the time of their hiring or subsequent to their joining in BCL. The Background Verification Check may include all or a selected few as listed below: General reputation, character, mode of living, credit reports; criminal record checks; public court record checks; educational record checks; employment verifications; personal and professional reference/s checks; address proof check and certification record checks; etc. The BG checks will be conducted, as per standard industry practice in vogue. However, BCL may add/modify Background Verification Checks at any time, as per business exigencies. During the BGC, if any of the credentials/certificates are found to be false / misleading / mischief / negative, BCL reserves the right to initiate such action, as it may deem fit and appropriate. The decision of BCL will be final, in all respects. Page 36 of 90 ANNEXURE – 3 NON-DISCLOSURE AGREEMENT EMPLOYEE CONFIDENTIALITY/NON-DISCLOSURE AGREEMENT I, XXXXX S/o XXXXXX, presently working as XXXXX understand and acknowledge the confidential nature of the business that Company BODHTREE CONSULTING LIMITED (hereinafter “EMPLOYER” OR “BCL”) is involved in. I understand that during the period of time that I am employed at BCL, that I may have access to confidential information concerning BCL, its client(s) and its affiliates. This confidential information may include, but is not limited to, information about BCL’s clients, accounts, transactions; communications between BCL and its clients and/or third parties; any business, venture, project or operations that BCL has proposed or undertaken; any technology, methodology, or process that BCL has developed, purchased, licensed or leased. I understand and agree that during my employment with BCL and all times thereafter, I shall in no way disclose, use, or disseminate any confidential information that I have received concerning BCL, its clients or its affiliates to any person, corporation, association or other entity for any other purpose other than when it is necessary in the regular and proper scope of my employment with BCL. I also acknowledge that during my employment with BCL that I may have access to the confidential and proprietary technical/business information of BCL, its clients, and its affiliates. Such information is the exclusive property of BCL or its clients and constitutes valuable assets to BCL. I understand and agree that during my employment with BCL and at all times thereafter, I shall in no way disclose, use, or disseminate any such confidential proprietary technical/business information to any person, corporation, association or other entity for any purpose other than when it is necessary in the regular and proper scope of my employment with BCL. Additionally, I understand and agree that any invention, discovery, improvement, product, or original work of authorship developed in the course of my employment with BCL is the sole and exclusive property of BCL and I agree to execute any necessary assignments to this effect. I also agree to adhere to all applicable IPR laws in regard to the use of software. I agree not to copy a software program for another user, if the copyright law forbids it, and will not use any software that is the property of BCL for my own purpose or the purposes of a third party without the expressed written consent of BCL. I acknowledge and agree that the identity of BCL’s clients is confidential information and constitutes trade secrets. To the extent that such information constitutes trade secrets, I agree not to utilize such confidential information to compete with BCL for assignments with BCL’s clients, whether or not BCL is actively engaged with such client at the time of such information utilization. I agree that during the period of time that I am employed at BCL and for two (2) years thereafter that I will not solicit any BCL employees for a competing business or otherwise induce or encourage BCL employees to leave their employment, directly or indirectly. Similarly, I will not solicit/opt to join in company(s), which is competing with the business of BCL by having access to the confidential and proprietary technical/business information of BCL, its clients, and its affiliates. I shall return all documents and property belonging to BCL including, but not necessarily limited to, drawings, blueprints, reports, manuals, correspondence, customer lists, computer programs/designs, media and all other materials and all copies thereof relating in any way to BCL’s business, or in any way Page 37 of 90 obtained by me during the course of my employment. I further agree that I shall not retain any copies, notes or abstracts of the foregoing. I acknowledge and agree that my covenants, duties, and obligations contained in this Agreement are independent, cumulative and in addition to any and all other covenants, duties and obligations that I have with BCL. This agreement will remain in effect even after my employment with BCL has ended and continue for two years thereafter. With my signature below, I acknowledge and understand my duty to maintain the integrity of BCL’s confidential information. I acknowledge that I was given a reasonable opportunity to review and negotiate the terms and conditions contained in this agreement. I have clearly read and understood the Quality Policy, Security Policy and Procedures mentioned in ISO and ISMS Manuals. I agree to abide by them. Signature: Name: XXXXX Designation: XXXXX Place: Date: Page 38 of 90 ANNEXURE – 4 MEDICAL INSURANCE POLICY Bodhtree – Group Medical Policy April 2016 – March 2017 Page 39 of 90 GROUP MEDICLAIM POLICY INSURANCE PROVIDER Star health Insurance COVERAGE SCOPE EXPENSES COVERED Room rent , Boarding and nursing exp., ICU Charges, Doctors’ fees Diagnostic charges Nursing charges Surgeon Anesthetist Inpatient Hospitalization Consultant and Specialist fees Blood Oxygen OT charges Surgical Appliances Medicines and Drugs Diagnostic Materials X ray etc… MINIMUM DURATION REQUIRED DURING HOSPITALISATION IN PATIENT DAY CARE PROCEDURES An Insured Person who is admitted to Hospital and stays there for a minimum period of 24 hours for the sole purpose of receiving treatment. Means medical treatment which is undertaken in a Hospital/day care centre in less than 24 hours because of technological advancement, and which would have otherwise required a Hospitalisation of more than 24 hours LIST OF DAY CARE PROCEDURES Dialysis, Chemotherapy, Radiotherapy, Cataract surgery, Dental Surgery, Lithotripsy(Kidney stone removal), Tonsillectomy, Cutting and Draining of Abscess, Liver Aspiration, Pleural Effusion Aspiration, Colonoscopy, Sclerotheraphy. Page 40 of 90 BENEFITS COVERED Period of Insurance 31/03/2016 to 30/03/2017 Grade Sum Insured Rs.4,00,000/- Family Floater Yes Standard Hospitalization Yes (Only Incase of Accident or Emergency) Cash less Hospitalization Yes Pre-Existing Diseases Covered from Day 1 1 yr & 2 yr Exclusions Waived off Maternity benefits Covered Nine Months waiting period Waived off New Born Baby cover Yes Day Care Procedures Yes Pre & Post Hospitalization 30 Days – 60 Days Yes ROOM RENT, BOARDING AND NURSING Exp., Room rent - Rs.4,000/- per day ICU Charges - Rs.4,000/- per day Ambulance Charges - Rs.2,000/- (in the policy period) PRE & POST HOSPITALISATION EXPENSES Pre - Hospitalization expenses 30 days Post – Hospitalization Expenses 60 days subject to maximum of Rs.10,000/METERNITY BENEFITS Who can get Employee or Dependent Spouse Who can’t get Persons having 2 or more children Coverage limit Rs.35,000/- for normal Rs.50,000/- for caesarean Page 41 of 90 NEW BORN BABY COVER (as per clause attached) What is covered Hospitalization expenses What is not covered Immunization, congenital diseases external / internal and post-natal expenses… Age 0 – 5 months Sum Insured 10% of Mother’s SI, but deemed to be part of it MIDTERM INCLUSION Of any Employee Allowed only incase of a new joinee Dependents Dependents of the already insured Employee unless they are newly married Spouse and Newborn child Incase of New Joiner Employee and Dependents can be added IN THE EVENT OF ANY CLAIM Note: Treatment in our network hospitals only, Incase of Medical Emergencies & Accidents treatment can be taken in other Hospitals. In all cases immediate intimation shall be given to our call center IN THE EVENT OF ANY CLAIM (cont’d) Please inform 24X7 call centre 1800 425 2255 / 1800 102 4477 (or) 044-28263300 (chargeable) Fax 1800 425 55 22 (or) 044-28306700 (chargeable) CLAIM PROCEDURE In case of Network Hospitals Intimate hospitalization details immediate to the Call Centre on Toll Free No: 1800 424 2255 / 044 – 2826 3300. The insured has to send a request for ‘Pre Authorization Form’ signed by the Doctor in the Network Hospital. Page 42 of 90 Based on the intimation a field visit will be done by the Star Health Doctor. Pre Authorization will be issued to the Hospital. Based on the Pre Authorization and the Report by the Star. Doctor, Cash less Treatment will be given by the Network Hospital. CASH LESS CLAIM PROCESS Claim Registration – 1800 425 2255 Field visit report Initial Sanction Rejection Final Bill submission Final Enhancement given CLAIM PROCEDURE (CONT’D) In case of Non-Network Hospitals Intimate hospitalization details immediate to the Call Centre on Toll Free No: 1800 424 2255 / 044 – 2826 3300. Claim form will be sent to the Insured. Based on the intimation a field visit will be done by the Star Doctor Bills has to be settled by the Insured and will be reimbursed by Star on submitting the following documents to concern person at your office, (Please remember to collect following documents from hospital without fail). • • • • Original Discharge Summary Main Hospital Bill with Break Up Investigation Reports with X-Ray Film Medical Bills with Prescriptions Page 43 of 90 REIMBURSEMENT CLAIM PROCESS Claim Registration -1800 425 2255 Field visit report Submission of Claim Form Claim settlement Rejection REIMBURSEMENT CLAIM PROCESS (CONT’D) Claim form must be filled fully and sent to Star Health office along with the following documents in original where ever applicable... All columns of Claim form should be filled in properly and signed by the Customer. In the Claim form Medical Certificate to be filled in by treating doctor with Signature and Stamp. Discharge summary. Lab Investigation reports and Bills. Medical bills with doctor’s prescriptions. First consultation report. Case sheet (for Non – Network Hospitals) Policy Bond/Id card. Any Accident case: Self declaration; MLC is mandatory for Motor Accident. X-rays, MRI, CT-Scan, USG Scan films and reports. Any Fracture Case: Pre and Post-Operative X- ray films. Final break up bills with receipt Nos. APPROACH TO THE FOLLOWING PEOPLE FOR ANYQUERIES ON CLAIMS CLAIMS DEPT NOS: 040 - 44344801/802/803/882/883/888/800 Page 44 of 90 ANNEXURE – 5 HOLIDAY LIST Holiday List – 2016 Holiday List - 2016 S No. Date Day Holiday Name Holiday Type 1 1-Jan-16 Friday New Year's Day General Holiday 2 14-Jan-16 Thursday Bhogi Festival Holiday (Option Between Bhogi and Bathukamma) 3 15-Jan-16 Friday Sankranthi Festival Holiday 4 26-Jan-16 Tuesday Republic Day Mandatory Holiday 5 7-Mar-16 Monday Maha Sivaratri Festival Holiday 6 25-Mar-16 Friday Good Friday Festival Holiday 7 8-Apr-16 Friday Ugadi Festival Holiday 8 6-Jul-16 Wednesday Ramzan Festival Holiday 9 15-Aug-16 Monday Independence Day Mandatory Holiday 10 5-Sep-16 Monday Ganesh Chaturthi Festival Holiday 11 12-Sep-16 Monday Bakrid Festival Holiday 12 30-Sep-16 Friday Bathukamma Starting Day Festival Holiday (Option Between Bhogi and Bathukamma) 13 11-Oct-16 Tuesday Dussehra Festival Holiday Page 45 of 90 ANNEXURE – 6 CERTIFICATION REIMBURSEMENT POLICY Objective To encourage and enhance competency of employees, by providing opportunities for certification so as to add value to both the organization and the employee. Scope Applicable to all Bodhtree employees Features 1. The certification acquiring process can be through any of the recognized institutions, which does not affect the work timings/deliverables of Bodhtree employees, The Knowledge to be acquired should be in tandem with Bodhtree’ s line of business, the employee career path. 2. The course of study should have the concurrence from the Delivery Head or from Sales/STG Head. Process Highlights 1. Seeking admission to the approved course/certification is the sole responsibility of the employee. 2. The request to avail this policy has to be formally routed through the respective reporting Manager and prior to enrollment to the course. 3. Management has the discretion to accept/reject the request, which is dependent on impact to the business. Management has the discretion to withdraw/alter this facility at any given point of time without prior notice. 4. Certification reimbursement is applicable only for those who have prior approval by practice/Function Heads, to ensure that courses pursued are in line with Bodhtree’s requirements. 5. Employee will be eligible upto 75% of the certification fee, up to a maximum of Rupees Thirty five thousand only [Rs.35,000], whichever is less, on successful completion and submission of the certificate to HR. 6. Maximum amount cannot exceed Rs.35,000 in consecutive 2 Years. 7. Reimbursed money will be recovered if the employee leaves Bodhtree on his/her own accord within 12 months from the date of reimbursement processed. 8. The employee will be eligible for getting the reimbursement once in 2 consecutive years. 9. The administration of this policy is owned by HR, Manager- Learning and development. 10. The ceiling for number of employees in a particular group (Practice Group, Ex: Sharepoint, Java, Salesforce) seeking certifications is 10% of that particular group -in a quarter. 11. The reimbursement for the approved certification amount will be made in 2 equated installments. Page 46 of 90 Employee Covenants Employee availing this policy shall abide by all the governing rules of Bodhtree. Any deviations to the process shall be with the prior approval of the respective approval authorities identified under “approval Guidelines for policy deviations” Employee needs to ensure no IP violation occurs during this course effort. The quality of the deliverables and other related activities should not suffer during the course. Employee leaving the organization during the course will not be eligible for the reimbursement. Employees who avail this benefit need to sign the relevant documents as a token of acceptance of the above. Page 47 of 90 APPENDIX - 1 APPLICATION FORMAT Full Name : Employee Id : Date of joining : Date of confirmation: Name of Certification : Date of Certification : Fee charged : Fee claimed : Undertaking: I have not claimed reimbursement of fees at BCL or any other source for this certification. I will abide the terms of the management, if any, in this regard. Signature of Employee (claimant) Recommendation of reporting manager: Signature of reporting manager -----------------------------------------Office use----------------------------------------------------- Recommendation of management: Passed for payment etc. Page 48 of 90 ANNEXURE – 7 LOCAL CONVEYANCE POLICY Table of Contents 1. Purpose 50 2. Scope 50 3. Policy 50 4. Eligibility for Reimbursement 50 5. Car Requisition Request Appendix-3 51 6. Local Conveyance Reimbursement Form Appendix-4 52 Page 49 of 90 1. PURPOSE To facilitate local conveyance for official work to BCL employees working in twin-cities of Hyderabad, other regions in India like Bangalore, and at clients cites in India. 2. SCOPE Applicable to all BCL employees working in India Local conveyance: Short distance travel from the employee’s work place to nearby locations like customer offices, Govt. Offices, place of seminars, Training locations etc. 3. POLICY ADMIN-FACILITIES department facilitates local conveyance for official work depending on the availability of the office vehicle. For availing this facility the employee has to fill the “Car Requisition Request” form as per the Appendix-3 (goto page no. 51) form through mail or send a hard copy to Admin Department. Wherever the facility of office car is not there or Admin Department could not provide official car the employee can use other modes of conveyance like: Public Transport by road or local Trains Engage Auto Service (Asst Manager and above) Engage Taxi/Cab (Manager level and above) After completion of local travel, the employee has to claim reimbursement by submitting the “Local Conveyance Claim Form” to Finance department after obtaining the approval from his/her reporting authority. However, in case of urgency, the above will be waived on the recommendation of Reporting Manager. 4. ELIGIBILITY FOR REIMBURSEMENT S No. Mode of Travel Reimbursement Remarks 1 Public Transport by road or local Trains At Actuals All grades 2 Auto At actuals Asst Manager level 3 Taxi At Actuals Over and above Manager level 4 Two wheelers (Own) Rs.4.00 per Km 5 Car (Own) Rs.10.00 per Km Page 50 of 90 APPENDIX - 3 5. CAR REQUISITION REQUEST BT-ADF-CRF-001 Car Requisition Request Emplyee Name: Designation: Department: Purpose: Place of Visit: Time Required: From: (hh.mm. AM/PM) To: (hh.mm. AM/PM) Signature And Date Signature: ( Date: dd/mm/ccyy) Signature and Signature:……………………….. Designation of Approving Authority Designation:……………………. Date Date: (dd/mm/ccyy) ) TO BE FILLED BY SECURITY Opening Meter Reading : (km) Time: (hh.mm. AM/PM) Closing Meter Reading : (km) Time: (hh.mm. AM/PM) Signature Page 51 of 90 APPENDIX - 4 6. LOCAL CONVEYANCE REIMBURSEMENT FORM BT-FIN-LTF-001 Local Conveyance Reimbursement Form Employee Name: Designation: Department: S.No. Date Mode of Transport From To No. of Kms Amount (Rs.) Purpose 1 2 3 4 5 6 7 8 9 10 Total Rs in Employee Signature: Signature of Approving Authority Date: Designation: Date: Page 52 of 90 ANNEXURE – 8 REFERRAL POLICY This Policy is applicable to all the employees of Bodhtree excluding the following: HR team, Employees drawing an annual CTC of Rs.10,00,000 (Ten lakhs) or above, and Employees whose designations are Project Managers, Head of a department or equivalent and above in the organizational hierarchy. An incentive is offered to those Bodhtree employees other than the above mentioned employees who refer their friends and acquaintances for the requirements. The referral Policy would be applicable for regular positions, contract/fresher and advertised by the HR team. However employees may refer candidates for temporary positions, and may also refer an exemployee of Bodhtree, but these will not be considered for referral bonus. The Policy details are as follows: The employee must personally know the referral. A complete resume needs to be forwarded and providing only contact details without resume would not qualify. Resumes sourced from the internet and other indirect sources would not qualify. Both the referring employee and the referral must be in active and continuous employment with Bodhtree at the time of the referral payment. Under the Policy, referrals are entitled on a percentage basis and the employees can avail cash benefit based on their referrals (refer below). The referral bonus will be released to the employee who referred, only after 3 months of the candidate joining the company. However for the positions of contract/ fresher, the referral bonus will be paid after 6 months of the candidate joining the company and the period of contract should be for minimum of 6 months. The start date for the referrals will be taken for determining validity of the referral. PROCESS The referral must be made giving the following details and must be forwarded to the HR Team Position Requested Referral’s name Referral’s Contact numbers and resume ENTITLEMENT OF REFERRAL FEE S No. 1 2 3 4 Level at which referred candidate Joins Software Engineer - Senior Software Engineer Programmer Analyst - Senior System Analyst Manager - Group Manager AVP - GVP Grade C1B - C1C C2A - C2C C3A - C3C C4A - C4D Page 53 of 90 Referral Fee to the Referrer Rs.5,000/Rs.10,000/Rs.15,000/Rs.20,000/- In the event that two or more eligible employees make a referral subsequently hired by BCL, the employee whose referral was first officially received by HR, as detailed by the employee referral program, will be entitled to the Referral fee. Head of Human Resources / Recruitment reserve the right to make the final decision. Page 54 of 90 ANNEXURE – 9 RELOCATION POLICY Table of Contents 1. Purpose 56 2. Scope 56 3. Policy 56 3.1. Relocation Expenses 56 3.2. Eligibility 56 3.3. Limits for Reimbursement 56 3.4. Entitlement 56 3.5. Guidelines 56 Page 55 of 90 1. PURPOSE The purpose of the Relocation Policy is to support current and potential employees to relocate from their permanent residence to other locations where BCL has offices in order to support the company‘s business needs and/or employees ‘career plans. 2. SCOPE Applicable to all employees of BCL It is also applicable to those joining the company based on the conditions as under item 3.1.13 of Appointment Policy 3. POLICY 3.1. RELOCATION EXPENSES This section gives the policy wrt reimbursement of expenses for employees joining Bodhtree Consulting Limited from outside the location of posting at BCL. 3.2. ELIGIBILITY Applicable to all employees except those who do not have prior relevant experience and those who are recruited from campus. 3.3. LIMITS FOR REIMBURSEMENT Expenses incurred for travel of employee, spouse & children only and packing, transportation and insurance of house-hold effects by rail/road, are reimbursed, subject to the following limits: 3.4. ENTITLEMENT All levels: Rs.15,000/- (subjective to submission of original bills). However, the new employees joining at onsite are eligible for their travel only (expenses incurred for travel of their spouse & children will not be covered by BCL). 3.5. GUIDELINES 3.5.1. 3.5.2. 3.5.3. Expenses should be claimed within 3 months of joining. Post 3 months they will lapse. Reimbursement is against receipts only. In case an individual resigns within 6 months of joining, the individual will have to reimburse to the organization, all the expenses claimed by him/her on joining, as relocation expenses. After the transfer is done, the employees are required to submit a reimbursement claim to the HR Department/Business Unit Head who will approve and forward to the Finance Dept. for payment. New employees, who are provided with company’s transit/guest house accommodation as part of their relocation, will not be entitled to a daily allowance. The company will provide lodging for a duration not exceeding 5 days depending on the availability of accommodation in company’s transit/guest house. Page 56 of 90 ANNEXURE – 10 LAPTOP AND COMPUTER POLICY Table of Contents 1. Overview 58 2. Eligibility and Approval 58 3. Laptop Computers 58 4. Configuration 58 5. Laptop Usage & Security 58 6. Reporting loss/ damage of laptop 58 7. Installation Of Unauthorized / Illegal Software 59 8. Termination of Services 59 Page 57 of 90 1. OVERVIEW This policy establishes guidelines for eligibility and usage of laptop computers for Bodhtree employees. The company provides laptops to senior management executives and other employees on the basis of sufficient job related rationale. While providing the laptops, it is important that necessary guidelines be laid down for its procurement / purchase and subsequent usage / disposal. 2. ELIGIBILITY AND APPROVAL Laptop is given to those employees, who are required to be accessible, as per the hierarchy and nature of work. Management approval is always required. 3. LAPTOP COMPUTERS In case, a business unit may determine that an employee needs a laptop to perform work, request needs to be raised with justification indicating which of the below criteria is applicable. Employees require BU Head and IT leader approval. Any exceptions/deviations to the criteria need the EVP-Operations’ approval. * 24 x 7 Support * On Call after Hours * Off-shift Responsibilities > 50% * Approved Flexible Work Arrangement * Roaming Accessibility for Business * Emergency Recall or other Business Essentiality * Travel > 40% * Customer Approved 4. CONFIGURATION A standard configuration shall be made available. As and when need arises this will be reviewed by IT department. 5. LAPTOP USAGE & SECURITY All laptops acquired for or on behalf of the company shall be deemed company property. Each employee issued with a laptop is responsible for the security of that laptop & related accessories, regardless of whether the laptop is used in the office, at the employee’s place of residence, or in any other location such as a hotel, conference room, car or airport etc. The Company may recover costs from the employee towards loss or damage of the laptop due to improper handling. All users of laptops shall give an undertaking as per “Appendix-5” (goto page no. 60) attached. 6. REPORTING LOSS/DAMAGE OF LAPTOP In the event of loss of laptop, the employee will be required to lodge an FIR with the concerned police station or inform the nearest High Commission or Consulate of the Government of India (in case of loss or damage occurring outside India). Laptop loss or damage should also be immediately reported to the IT and Administration departments for further formalities. Page 58 of 90 7. INSTALLATION OF UNAUTHORIZED / ILLEGAL SOFTWARE. Employees are prohibited from installing unauthorized/illegal software on Company provided Laptops. 8. TERMINATION OF SERVICES The employee will be required to return the laptop to the IT Department when an employee resigns or on termination of services with the Company. In the event of an employee absconding or any other unauthorized absenteeism, post availing the facility, the same will be deemed as offence and the Company will initiate legal action against such employee. Page 59 of 90 APPENDIX - 5 EMPLOYEE LAPTOP UNDERTAKING: I understand that the laptop is property of Bodhtree Consulting Limited (Company) and is assigned to me. I will not allow use of laptop by others except for official purposes. I will care for the laptop assigned to me and not leave it unsupervised in unsecured locations. I will be responsible for all damage or loss caused by neglect or abuse. I will not handover the laptop to other individuals, not related to the company. I will report the loss, theft, or the need for repairs. I will not disassemble any part of the laptop or attempt any repairs. I will not deface or alter the serial number sticker on the laptop. I agree to return the laptop, carrying case, power cord, and any other accessories assigned to me, at the time of my relieving from company. UNDERTAKING: I understand that the Laptop and information contained in it is the proprietary and confidential to Company. I/We agree not to disclose or provide the information, either in part or entirety, any substantive, descriptive or related documentation, programming code in any form or language, whether in a native, altered or compiled state, or any collaborative, derived or related information (including the product features or the results of use or testing) to any third party or use the product or information for any purpose other than for official purposes and use only in the best interests of the company. Signature Name Date:____________________________________ Page 60 of 90 ANNEXURE – 11 DATA CARD POLICY PURPOSE: To provide employees with a clear guideline on acquiring and using Data Card for business use. ELIGIBILITY: Senior management is provided with Data Cards along with Laptops. For others, they shall be allowed on need basis. Also, for those employees who are on client location/remote location and need to access mails 24/7 or as per business needs, Data Card will be given to such employees. The idea behind providing the Data Card or Wireless connectivity to employee is: The employees who are required to logon from home during weekends or odd hours in the night for supporting any particular Application/activity/client calls etc. happening in office Employees who are required to work at client or remote locations During a disaster, the employee can work from home. In case, any employee wants Broadband DSL connection at home through any other vendor, then he/she would have to take approval from the Finance Leader/HR Leader. In such cases, the employee would have to work with the vendor on their own. The company would reimburse one time installation cost up to a maximum of Rs.3,000/- only. The company will reimburse up to a maximum cost for 5 GB data transfer of the total usage every month, which depends on the hierarchy of the individual. The claim process does not need any approval. In case the monthly bill exceeds the limit, the employee would have to pay the excess amount. No reimbursement will be provided for any such excess amount. The limits will be decided on need basis and as per business requirements. Note: This facility is given for the Official Purposes only. Utilize your Data Card connection when using your work PC at home. All Resources (including Laptop, Data Card) are the property of Bodhtree Consulting Limited and are provided to Bodhtree employees to be used for legitimate business purposes only, unless the user has prior Management approval. With such management approval, limited non-business use which is not an abuse of Company time or which does not violate Bodhtree policies. Bodhtree reserves the right, at any time and without the consent of the user, to monitor usage of such resources, including but not limited to monitoring the user's access to the internet, to ensure appropriate usage. "Appropriate Usage" does not include, for example: Accessing, downloading, printing, transmitting or otherwise conveying unprofessional, offensive, intimidating or harassing materials or communications, including but not limited to materials which are inconsistent with Bodhtree Policy. Page 61 of 90 Downloading software from the Internet or transmitting confidential Bodhtree information over the Internet without the assistance of a knowledgeable Bodhtree Information Management professional who is capable of ensuring such protections as screening for viruses, encrypting confidential information, etc.; Sending "chain" letters or other personal mass mailings, which do not have a legitimate business purpose over the Bodhtree Net or the Internet. PROCEDURE: The Company will pay the Bill for the usage directly to the vendor. If an individual takes the datacard on individual capacity, the amount would be reimbursed. If the usage Bill amount is more than the stipulated amount, the employee would be informed about the same and would be asked for the clarification. Based on the clarifications provided, the differential may be deducted from the individual’s next month’s salary. Page 62 of 90 ANNEXURE – 12 TRAVEL POLICY - DOMESTIC 1. OBJECTIVE The objective of this policy is to provide a structure for reimbursement of expenses, incurred by the FullTime Employees, Consultants and Trainees during travel on Company assignments within India. 2. SCOPE This policy is applicable for those, who travel within and outside their home city and encompasses all travel-related expenses. The travel is limited to within India. 3. FEATURES 1. Employees should plan their travel arrangements in advance, so that the Admin- Documentation team ([email protected] ) can take the requisite steps well in time. 2. All employees are expected to abide by the norms defined in this policy. Any exceptions require the prior approval of the respective Business Unit head/CEO. 3. This policy covers all aspects that ensure a comfortable stay for the employee and reimbursement of reasonable expenses. 4. Travel as defined in this policy means official visit for a period of less than Thirty (30) days. 4. CATEGORIES OF EMPLOYEES FOR DOMESTIC TRAVEL (WITHIN AND OUTSIDE THE HOMECITY) Category E C4 C3 C2 & C1 Designation CEO, COO, CFO, CPO, CTO, EVP President and Business\Functional Heads All employees, one level immediately below the above category and those who will report directly to the above category Rest of the employees, including probationers 5. TRAVEL OUTSIDE THE HOME CITY WITHIN INDIA The following entitlements can be availed as reimbursement for expenses incurred during travel: Daily Allowance for Hotel Stay/Stay in Company Guest House Daily Allowance for Private Stay Hotel Entitlement * Mode of Travel Conveyance E C4 On actuals On actuals Air Economy Air Economy Day Hire Taxi Day Hire Taxi Rs.1,000 Rs.1,000 Rs.1,250 Rs.1,250 C3 Upto a maximum of Rs.4000 Air Economy Day Hire Taxi Rs.800 Rs.1,000 C2 Upto a maximum of Rs.3500 By Rail 1st Class /AC IInd Sleeper Taxi, Auto Rs.600 Rs.800 Employee Page 63 of 90 Upto a maximum of Rs.3000 C1 By Rail AC IInd Sleeper / By RoadActual Bus Fare Auto Rs.400 Rs.500 * Exclusive of taxes * HOTEL ENTITLEMENT (city-wise break-up) Employee E C4 C3 C2 C1 Delhi Rs.14,500 Rs.6,500 Rs.4,000 Rs.2,600 Rs.2,600 Chennai Rs.6,700 Rs.4,800 Rs.3,100 Rs.2,300 Rs.800 Bangalore Rs.6,600 Rs.3,700 Rs.2,600 Rs.1,600 Rs.1,100 Hyderabad Rs.6,600 Rs.3,500 Rs.2,600 Rs.1,600 Rs.1,300 Other cities Rs.5,500 Rs.4,500 Rs.3,500 Rs.2,500 Rs.1,500 * Exclusive of taxes 1. Prior to any travel, a “DOMESTIC TRAVEL REQUEST FORM” as per Appendix-6 (goto page no. 67) has to be approved by the Respective competent authority, of level no less than C3(C) or C4 (A) and has to be given to the Admin Documentation department for booking tickets and arranging hotel accommodation. 2. The form can then be used to claim a travel advance from Finance & Accounts Department. A copy of this form to be retained in Fin & Acct department as referral document during final settlement of the tour bills. 3. In the case of individuals, such as Consultants and those who are not on the regular rolls of the company (contract employment), the respective Business Unit Head will indicate the category for travel and hotel stay, in the best interests of organization. 4. The Private Stay Allowance is in lieu of Daily Allowance for hotel stay and reimbursement of hotel bills. 5. Daily Allowances are intended to cover Food and Beverages (including room service) and telephone calls but exclude laundry and conveyance. Conveyance will be reimbursed from point-to-point as per the declaration made in the travel reimbursement form. Laundry can be claimed in addition to the Daily Allowance, only if the stay exceeds two nights. Business or company representation expenses such as cost of meeting customers, business phone calls and meetings are to be claimed separately. Daily Allowance must be supported by bills/vouchers for those who stay at hotels or in Company Guest House (GH). 6. All calculations for daily allowance will be based on the total number of days for the trip, excluding time spent on travel. The number of days then shall be rounded-off to the nearest figure. Less than eight (8) hours shall be rounded-off to the lower figure and greater than six (6) hours to the higher figure. Page 64 of 90 7. For travel which originates and ends at the same town/city and of duration of less than 24 hours, the daily allowance will be at actual up to Rs.500/- (Rupees Five Hundred only) per day for employee Category E and C4, Rs.300/- (Rupees Three Hundred only) per day for employee Category C3-C1. 8. The following expenses are not reimbursable as part of the hotel bill as Daily Allowance is provided for them: Meals and mini bars In-room movies at hotel Membership in health clubs or hotel clubs Snacks and refreshments not associated with a business meeting or Conference. 9. All actuals must be justifiable on business grounds. Reimbursements for Liquor and Tobacco will not be allowed. 10. Any excess baggage allowance, in addition to the usual airline or railway allowance is not normally provided. Incidents of excess baggage where justified by business needs, it may be authorized by the Reporting Manager. 11. In the case of employees travelling alone or in a group for training or on a subsidized/sponsored program, they will be entitled to Private Stay Allowance in case accommodation/boarding is completely or partially provided. 12. All employees must use company‘s transit accommodation wherever available and use Hotels only if such accommodation is not available. Those who avail the company‘s transit accommodation are also entitled to the daily allowance for private stay. 13. New employees, who are provided with Company’s transit/guest house accommodation as part of their relocation, will not be entitled to a Daily Allowance. The company will provide lodging subject to availability of the accommodation for duration as per item 3.5.3 of the “Relocation Policy” as per Annexure-10 (goto page no. 57). 14. Employees on travel will be required to settle hotel bills directly and claim reimbursement from the company. As a rule, employees should settle all bills (except tickets) directly by using their credit cards or travels advances and then claim reimbursement or offset against the advances. Employees traveling must retain the jacket of the airline ticket/boarding pass and attach the same to “Travel Expense Statement”. All reimbursements claimed must be supported by bills or receipts. 15. “Expense Voucher Form” should be submitted within ten (10) days of return to office. Cash advances not utilized or money due to the Company should be returned to Fin & Acct. Department at the same time. Cash advances for travel will not be given unless all previous travel advances have been settled. All amounts incurred by the company should be treated as an advance and should be settled by the employee within ten (10) days after return to the base location. If the duration of travel is more than a fortnight (i.e. >15 days), employee should submit interim travel claim at the location where BCL has an office to enable further credit of advance towards travel related expenses reimbursement. Failure to submit the travel claims within the stipulated time would entail recovery of the expenses incurred by the company from employees' salary at its discretion. In any case, further advance will not be provided to such an employee. Page 65 of 90 16. Any exceptions whatsoever to the Business “Travel Policy” must be justified and approved by the respective Location Head (Not less than the grade C4(D)) before the travel. 6. TRAVEL WITHIN THE HOME CITY Local Conveyance expenses can be claimed as follows: Category of Employee E & C4 C3 C2 C1 Details Use company Car and when not available, the company will arrange for a car from private agency (actual) Use company Car and when not available, use Taxi/Cab from private agency (actual) Auto Service at actual or use of two-wheeler as per actual cost Public Transport by road or local Trains, as applicable 1. No claim should be made for travel from home to office unless the trip is made on a holiday. 2. Where employees are required to report at the clients’ offices directly, conveyance reimbursement will be paid on a lumpsum basis. This will be decided on a case-to-case basis between the Delivery Head, Fin & Acct. & Admin-Facility. 3. Claims for reimbursement should be made by filling out the Details of “Weekly Expenses Form”, which has to be approved by the respective Location Head (Grade not less than C4 (D)). 1. TOUR REPORT Within 3 business days after return from the Official Tour, the employee should submit a Tour Report (Appendix-8) (goto page no. 70) detailing the business proceedings, that he/she made during the Tour. 2. LIST OF ANNEXURES Appendix-6: Domestic Travel Request Form Appendix-7: Tour Expense Statement Appendix-8: Tour Report Page 66 of 90 FORM NO: BCL/000/12-13 APPENDIX - 6 DOMESTIC TRAVEL REQUEST FORM DATE OF REQUEST: NAME OF EMPLOYEE*: EMPLOYEE ID NO*: PROJECT TO BE BILLED PROJECT VERTICAL COST OF TRAVEL BILLABLE / NON-BILLABLE TO CLIENT IF NON-BILLABLE TRAVEL COST OF DELIVERY BU OR COST TO SALES REGION I) TRAVEL REQUIREMENT: PURPOSE OF TRAVEL*: MODE OF TRAVEL*: ONWARD SECTOR/DATE*: FROM: TIME: TO: RETURN SECTOR/DATE*: FROM: TIME: TO: II) HOTEL REQUIREMENTS, IF ANY REQUIRED: (YES / NO) PLACE WHERE HOTEL REQUIRED & ADDRESS IF ANY: CHECK IN* (DATE & TIME): CHECK OUT* (DATE & TIME): III) TRAVEL ADVANCE ESTIMATE FOR TOTAL TOUR REQUIRED: AMOUNT REQUIRED: Rs. ___________ APPROVED BY*: Signature Page 67 of 90 APPENDIX - 7 TOUR EXPENSE STATEMENT To be filed by employee Name: Emp-Id: Start Date & Time: Return Date Time: Level: Date: Paid By (in Rs) Ticket Attached & Journey Details : Date From - To TravelTime From-To Mode Company Total Tour Report Submitted 15769 Yes / No Page 68 of 90 Remarks Self 4800 If "No" mention the reasons: --------------------------------------------------------------------------------------------------------------- Daily Allowance : (will be filled by Fin & Accts) Sno Number of Days Stay Period Per Day Rate in Rs: Total In Rs: Remark s Total Telephone Expenses Settlement Details : Comments Sd ……………………………………… Sd ……………………………………….. Sd …………………………………………... (signature of the employee) Checked By: Cleared By: Date Submitted: Date Checked: Date Cleared: Page 69 of 90 APPENDIX - 8 TOUR REPORT Tour Report Sno Places Visited Description of Business Event Comments: Sd. --------------------------------Name: ---------------------------- Page 70 of 90 Follow-up Action Remarks ANNEXURE – 13 TRAVEL POLICY - OVERSEAS PURPOSE: To define and streamline various aspects of movements abroad on tours (B1 or business category), on work permits, H1B or L1 visa etc. on assignments of Bodhtree Consulting Limited. SCOPE: This policy applies to all regular employees. Additionally, it also applies to Consultants and others, who are required to travel overseas on business assignments. GUIDELINES The guidelines given herein shall cover all the employees’ and are applicable for all types of foreign travel. Foreign Travel involving up to one (1) month period shall be termed as Short-Term and beyond one (1) month as Long-Term at single location. In view of the kind of business in which our company is involved, the employees in the technical groups may have to travel to any place in the world for the desired period depending upon the business needs. 1. AUTHORISATION a. Travels on Projects Where a customer reimbursable travel is undertaken, the trip can be approved by the Delivery Head; where company borne travel is undertaken, the trip can be approved by the BU Head. b. Travels for Business Promotion Where Business Travel is undertaken, the BU Head can approve as for pre-approved exhibition participation by Sales Head. Travel by BU/Functional Heads abroad: Irrespective of the nature, any trip abroad by BU/Functional Head will need approval by the CEO. Travel Abroad for any purpose other than above: Any travel abroad not covered for purposes specified above like Training; will have to be approved by CEO or authority designated by him time to time for this purpose. c. Class of Tickets: All associates are required to travel by Economy Class only. d. EVPs and above would be eligible for one (1) business class travel per quarter. This will be applicable to only international travel where the duration of travel is more than eight (8) hours. 2. EXPENSES Expenses of Foreign Currency on all visits abroad will be governed within the framework of RBI Regulations. Some of the guidelines for various expenses likely to be met by individuals are enumerated in the ensuing paragraphs: - Page 71 of 90 The expenses of these travels will be governed as per details given below: 1. Business Travel: a. All business travel irrespective of cadre or rank will be on actual basis. All associates are advised to keep their expenses as reasonable. Associates are required to produce proof of expenses while settling the claims. b. Living Expense: Exclusive of accommodation living expenses may be sanctioned to an individual on per diem or on a monthly basis. In either case, all expenses by an individual except accommodation are to be met out of this sanctioned amount towards living expenses. These living expenses as applicable country-wise are given as Appendix-9 (goto page no. 75) to this policy. These rates will be periodically reviewed in view of various aspects like cost-of-living and contractual variation. Extra allowance per month alone will be given for spouse/family accompanying the associate, on case to case basis, depending upon the business exigencies. (Applicable as per Specific Geography locations). Please refer Per diem Rates at Appendix-9) (goto page no. 75). c. All senior executives in possession of corporate dollar card are expected to settle their corporate expenses including accommodation using the card and should avoid their bills to be paid by the local office or subsidiary which should necessarily be under the guidelines of RBI/FEMA as applicable. d. All International travelers are advised to use facilities at Hotel to the minimum. This can be done by: a) b) c) 3. Using Cell Phones Asking offices to call back instead of calling from Hotels Buying Calling Cards or making calls from booths ADVANCES a. Salary Advance: i. Individuals proceeding abroad may avail advances from their future admissible salaries due, as per following guidelines: ii. Associates proceeding on tours on which the Indian salary is admissible to them can avail salary advance in Indian currency upto the entitlements equal to one (1) months’ entitlements. iii. The salary advance taken is required to be adjusted from the entitlement/s of the subsequent month/months. Page 72 of 90 b. Movement on Business/Visitor visits: Tour advance by associates may be taken keeping in view the number of days to be spent. However, it is not to exceed the limits provided in current policy. c. Associates proceeding abroad on Business Visa or Visit Visa whether for business development activities or for software development activities are required to avail forex advance for meeting immediate needs of forex at the place or places being visited. The advance of forex will be handled in the following manner:i. Locations where accommodation is arranged by Bodhtree or by clients, an advance equal to per diem for the period to be visited subject to a maximum of thirty (30) days is admissible, the intimation of which should be provided while putting the requisition for travel. ii. In the events where the trip planned is for more than thirty (30) days or is subsequently extended due to exigencies of business, remittance to the individual through bank is required to be made by Finance department. iii. Finance department may also plan remittances through Bodhtree offices, clients or other associates, as they consider suitable. However, a requisition by the BU Head or by Department Head on their behalf is to be forwarded to Finance department atleast five (5) working days in advance. iv. In the cases where accommodation for the associate is not being provided, an advance equivalent to likely expenses on accommodation for the likely period of stay abroad subject to a maximum of thirty (30) days is required to be provided. v. In the events where the trip planned is for more than thirty (30) days or is subsequently extended beyond thirty (30) days, remittance of forex could be made as suggested in Para 3(b) (ii) above. In all cases above, the advance given to an associate should be between USD 1000 to USD 1500 or equivalent, even if an associate is likely to stay for longer duration. 3.1 ACTUALS: The following expenses will be reimbursed to the individuals on actual basis. a. b. c. d. e. f. 3.2 Taxi Fare from Home to Airport (India) Taxi Fare from Airport to Guest House/Hotel abroad Travel expenses on Business movements using most suitable and economic mode Airport Tax on departure from India Airport Tax at destination, if any Immigration related expenses, if any EXPENSES ON SPECIAL VISITS: Trips abroad for the purpose of participation in exhibitions or fares, seminars, special marketing activities and to attend or impart training, etc. will be considered as special trips by the individual or group and will be worked out as a project. The project plan will then define within itself the likely expenses during the trip. On approval from the CEO, the expenses can then be incurred in the best interest of purpose and organization. Page 73 of 90 4. 5. 6. MEDICAL EXPENSES a. All individuals traveling abroad will have the insurance coverage by Overseas Medical Insurance Policy. b. All individuals are required to become familiar with the policy and procedure for claiming medical expenses before proceeding abroad. All medical expenses not covered by Overseas Medical Insurance Policy will have to be borne by the individuals. c. It is the responsibility of individuals to ensure that they have valid medical insurance coverage all the time. Action for extending medical insurance coverage should be initiated at least 6 (six) working days in advance before expiry. ACCOMMODATION a. It will be the endeavor of Bodhtree to provide accommodation to individuals on single or on twin-sharing basis at all locations abroad, as per the Rules. b. In all such cases, where accommodation cannot be arranged i. Living expenses known as "All inclusive expenses" will be offered to the individual, so as to take care of all expenses including accommodation. ii. All-inclusive expenses shall vary from place to place depending upon the cost of living at the particular location where an associate is proceeding. All-inclusive expenses therefore shall be worked out and intimated to the associate by BU Head before commencement of journey. iii. These rates should have a pre-approval from CEO or EVP-Operations. It is implicit assumption that the individual will live in the best possible accommodation affordable within the specified amount. REQUISITION: For the movement of associates, requisition is to be made as per Appendix-11 (goto page no. 78) “International Travel Request Form” available. After having approved, the Admin-Documentation Department shall initiate the formalities of movement. Per Diem rates for Associate traveling on Project Related Work for Short-Term & Long- Term durations. Page 74 of 90 APPENDIX - 9 LIVING EXPENSES For North America/ Canada Category Travel Related Expenses Actual Actual E C4 C3-C1 Per Diem $75 $60 Actual *Lodging up to a maximum of $85 $85 $60 Conveyance Actual As indicated in deputation letter $85 As indicated in deputation letter the the For Europe Category Travel Related Expenses Per Diem *Lodging up to a maximum of E C4 Actual Actual 60 Euros 46 Euros 96 Euros 96 Euros C3-C1 Actual 46 Euros 77 Euros Conveyance Actual As indicated in deputation letter As indicated in deputation letter the the For UK Category Travel Related Per Diem Expenses (GBP) *Lodging upto a maximum of (GBP) E C4 Actual Actual 45 35 70 70 C3-C1 Actual 35 56 Conveyance Actual As indicated in deputation letter As indicated in deputation letter the the For Australia Category Travel Expenses Related Per Diem (USD) *Lodging upto a maximum of (USD) E Actual $75 $85 Actual C4 Actual $60 $85 As indicated in the deputation letter C3-C1 Actual $60 $85 As indicated in the deputation letter Page 75 of 90 Conveyance For Latin America Category E C4 C3-C1 Travel Expenses Actual Actual Actual Related Per Diem $60 $50 $50 *Lodging up maximum of $60 $60 $60 to a Conveyance Actual Actual Actual For Malaysia/Singapore/Middle east Category Travel Expenses Related Per Diem *Lodging up maximum of E Actual $55 $55 Actual C4 Actual $45 $55 Actual C3-C1 Actual $45 $55 Actual Page 76 of 90 to a Conveyance FORM NO: BCL/000/12-13 APPENDIX - 10 INTERNATIONAL TRAVEL REQUEST FORM DATE OF REQUEST: NAME OF EMPLOYEE: EMPLOYEE ID NO.: PROJECT TO BE BILLED PROJECT VERTICAL COST OF TRAVEL IF NON-BILLABLE TRAVEL BILLABLE / NON-BILLABLE TO CLIENT COST OF DELIVERY BU OR COST TO SALES REGION I) TRAVEL REQUIREMENT: PURPOSE OF TRAVEL: MODE OF TRAVEL: ONWARD SECTOR/DATE: FROM: TIME: TO: RETURN SECTOR/DATE: FROM: TIME: TO: II) VISA REQUIREMENT: (YES / NO) III) INSURANCE REQUIREMENT: (YES / NO) IV) CALL CARD REQUIREMENT: (YES / NO) V) HOTEL REQUIREMENTS, IF ANY REQUIRED: (YES / NO) IF YES, PLACE WHERE THE HOTEL REQUIRED & ADDRESS IF ANY: CHECK IN (DATE & TIME): CHECK OUT (DATE & TIME): VI) TRAVEL ADVANCE ESTIMATE FOR TOTAL TOUR REQUIRED: AMOUNT REQUIRED: APPROVED BY*: Rs. ___________ Signature Page 77 of 90 APPENDIX - 11 XXX (India) Limited INTERNATIONAL TRAVEL EXPENSE STATEMENT Name of the Employee: Department : Designation : Travel dates From: to: Place/s visited: Purpose of trip: SUMMARY OF EXPENSES Transportation Date DOMESTIC Time Starting Place Destination INTERNATIONAL Total Page 78 of 90 Voucher # Amount (as attached) USD Conversion Rate Total (INR) Hotel & Other Expenses Date From DOMESTIC Place of Visit To Description of expense Stay/food Amount Bill number & date USD total no of days X US$ Conversion Rate Total (INR) INTERNATIONAL Total Bett Allowance : Cash Summary From to Advance Less: Cash expense Balance due Company/Self Signature of Employee Dated: to Approval Dated: Pls note: 1. All travel settlements to be done with-in seven days of the trip. 2. Please attach all supports (invoices, tickets, boarding cards, receipts) 3. Please attach Travel Approval 4. For claiming Entertainment & Business expenses, names of the persons present must be provided. Page 79 of 90 INR APPENDIX - 12 BODHTREE CONSULITING LIMITED TRAVELLING EXPENDITURE STATEMENT Name:_________________ Designation: _______________________ Purpose: _________________ Departure Date & Time: ____________________ Arrival Date & Time: __________________________ Date Particulars Mode of Fare Hotel Local Telephone Courier / Photo – Others Total Travel Conveyance / Fax Copying Copying (pl. specify) Boarding Lodging TOTALS (Rs.): Less: ADVANCE RECEIVED Due to me / Company Approved: Verified: Page 80 of 90 Authorized: ANNEXURE – 14 EXIT POLICY 1. SCOPE This policy is applicable to all the employees leaving Bodhtree Consulting Limited. 2. DEFINITION a) Attrition – the process of leaving the company by any of the following means – i. Voluntary Resignation – The employee leaving the organization by proper communication and a formal resignation addressed to the reporting manager (with or without notice period). The resignation will be considered as valid only if reporting manager has accepted and approved the same. ii. Involuntary Attrition – Any employee leaving the organization, which is insisted by the management because of misconduct, integrity, non-performance or any reason whatsoever. iii. Absconding – Any employee leaving the organization without any formal communication and information to the reporting manager and fails to respond to the communication by the management to report to work leading to termination of lien of service. iv. Retirement – Any employee will automatically retire from Bodhtree after attaining the age of superannuation on completion of Fifty Eight (58) years. v. Death – The employees who die during the course of employment with Bodhtree. b) Date of Resignation – The date on which the employee formally (in writing or through official mail) communicates to the reporting manager regarding the intension of quitting the job from Bodhtree. c) Date of Relieving – The date on which the employee completes serving the notice period or desires to be relieved from the duties and responsibilities of the organization. d) Employee – All the employees employed by Bodhtree Consulting Limited through a formal appointment letter irrespective of the designation and mode of work (includes part-timer, fulltimer, working from home). e) Gratuity – As per the definition of Payment of Gratuity Act 1972. f) Income Tax – Income tax is calculated as per the Income Tax Rule set by the Government of India. However, the deduction at company’s end will happen depending upon the income-tax declaration and subsequent proof submitted by the employees to the employer. g) Leave Encashment – Any employee of Bodhtree is entitled to encashment of earned leave up to thirty (30) days. If the earned leave balance is more than 30, the remaining number of leaves will be forfeited. There will not be any encashment of holidays, compensatory-offs, paternity leave, maternity leave or any such leave apart from earned leave. h) Notice Period – The minimum time period required for one employee to be relieved from the duties from the date of the formal resignation. This time period is mentioned in the appointment letter of the employee issued by Bodhtree. The notice period is different depending upon the position in the organizational hierarchy. The change in notice period is applicable to all the employees where the change in band/level happens through internal promotions. Page 81 of 90 CHAPTER 1 VOLUNTARY ATTRITION 3. VOLUNTARY RESIGNATION Any employee attiring voluntarily from BODHTREE with or without notice period are required to submit a formal resignation letter to the Reporting Manager. The communication must be formal and the manager must have accepted and approved the resignation. Resignation through handwritten/typed letter or mail through official mail ID with the date and signature of the employee is considered to be a valid mode of resignation. The resignation letter must specifically mention the date of resignation and the date of relieving. Resignation through phone call, SMS or mail from personal mail ID will not be considered as a formal mode of resignation. 4. NOTICE PERIOD: i. All the employees of BODHTREE are required to serve the notice period as prescribed in Appointment Letter and handover the duties to the successor before leaving the company. However, the employee can be relieved by the manager even without serving the notice period. ii. Notice period can be set-off against the earned leave balance. If the employee has the earned leave balance, the same can be adjusted against the notice period and the remaining number of days of earned leave (if any) can be encashed. However, the highest number of earned leave balance for encashing will be considered as Thirty (30) days only. iii. In case of any notice period waiver for any employee, the same has to be approved by the HR leader and the BU Head. iv. If the employee is not serving the notice period as well as not having the leave balance to compensate the same, he/she is required to pay in lieu of the notice period. This amount is equivalent to the basic salary according to the notice period eligibility. 5. F&F PROCESSING: i. The Reporting Manager is required to log an exit case of every attriting employee by filling in the requisite information in the e-exit. ii. Once the exit case is logged, the exit tool will generate a resignation ID which is a unique ID for every case. In case, the manager wants to make any changes in the notice period, he needs close this case and re-log another case ID for the same. iii. Once the exit case is logged, the salary for the employee will be stopped and the employee will receive the salary and other payable amount along with the F&F settlement, not as per the salary payment cycle. For employees who are required to serve three (3) months’ notice period, the salary will be stopped for the last month only. Page 82 of 90 iv. The HR will collect the input from the managers (through e-exit), Finance and send it to payroll for calculation of F&F. v. The payable F&F will be processed for fund transfer after the asset clearance is provided by the HR to payroll. 6. ASSET CLEARANCE All the employees are required to submit the physical assets to the respective Project Managers’/ HR/ Respective Department on or before the last working day. If the employee fails to submit the physical assets back to BODHTREE, appropriate action, as deemed fit and necessary will be initiated by the management. CHAPTER 2 INVOLUNTARY ATTRITION 7. INVOLUNTARY ATTRITION If any employee is induced to leave the company because of misconduct, integrity, non-performance, which is detrimental to the organization and its culture, the management might ask the employee to leave the organization. The employee can be asked to resign or be issued with a termination letter depending upon the gravity of the case. 8. NOTICE PERIOD OF INVOLUNTARY ATTRITION As the employee is asked to leave the organization, he/she is not required to serve any notice period to the company. As per the terms of the appointment letter, Bodhtree will pay to the employee an equal amount in lieu of the notice period. This amount is equivalent to the basic salary of the respective notice period eligibility. 9. F&F PROCESSING OF INVOLUNTARY CASES The F&F of all the involuntary cases will be processed and closed along with that particular months’ payroll. CHAPTER 3 ABSCONDING PROCESS 10. ABSCONDING If any employee is not reporting to work without any approved leave or any communication to the manager or authorities, and simultaneously the manager is unable to trace the employee for any communication for a continuous period of six (6) business days, the employee is considered to be absconding from duties. Manager is to notify HR in three business days of a possible absconding situation. HR would notify IT to remove email access to the resource by the third business day. If no communication is established for continuous period of three (3) more business days from either side, Page 83 of 90 the manager notifies HR of the resource absconding. HR then terminates employment of the resource on the same day. 11. CAP (CORRECTIVE ACTION PLAN) 1 HR after receiving the trigger for absconding, issues a letter to the employee requesting to join back to work. This letter is issued on the Fifth (5th) day of the continuation of absconding Two copies of the letter is sent to the permanent address of the employee; one through registered post with AD. If the employee comes back within the specified time period, the manager is required to stop the absconding process in eexit and release the salary. 12. CAP 2 If the employee continues to remain absent and does not report to work, neither establishes any contact with the manager/employer: HR issues the second letter for this continuous absence requesting the employee to join back to work within seven (7) days’ time period. This letter is issued on the Twelfth (12th) day of continuous absence. The mode of sending the letter is same as CAP 1. 13. CAP 3 If the employee fails to report back to work or establish any communication with the manager, and neither the manager is able to reach the employee, a letter of termination of service is sent in the same procedure like CAP 1. The date of issue of termination letter is considered to be the end of lien of service of the employee with BODHTREE. The employee ID and other access of the employee get deactivated after two (2) days of the CAP 3 sent date. 14. F&F PROCESSING OF ABSCONDING EMPLOYEE The e-NDF for absconding employee gets activated after two (2) days from the date of CAP 3 issued to the employee. The manager’s need to initiate the E-NDF and the processing starts unlike the voluntary cases. However, the following facts should be taken into account while processing the F&F for any absconding case. i. ii. iii. iv. v. 15. Absconding employees are not entitled to any leave encashment. However, the unavailed leave can be adjusted against the no. of days of absence if the employee returns back to work. The equivalent money value of notice period and the value of the assets taken away by the employee will be recovered from the absconding employee. Absconding employee will not be issued with any relieving letter or service certificate as the termination letter is already issued. If the F&F turns to be payable, the balance amount is to be credited to the account of the absconding employee. If the F&F turns to be recoverable, the recovery process will start unlike other cases. REHIRE ELIGIBILITY All the absconding employees are not eligible to be re-hired by BODHTREE at any point of time in their career. Page 84 of 90 CHAPTER 4 NOTICE PERIOD 16. NOTICE PERIOD Notice period is applicable to all the employees leaving BODHTREE except involuntary and death cases. The following conditions also applies to all the employees i. ii. iii. iv. Notice period can be set-off partially or fully against the earned leave. However such adjustment has to be agreed upon by the manager while logging the exit case and the same input has to be provided to HR Notice period can’t be set-off against any other leave apart from earned leave No employee will be allowed to go on leave during the notice period unless such leave in approved by the manager prior to the exit login and the same input is incorporated in the e-NDF If the notice period is waived-off by the respective BU Head/Operation Leader/HR Leader that should not impact the leave encashment 17. NOTICE PERIOD WAIVER Notice period of any employee can be waived-off by the respective BU Head/Operation Leader & HR Leader. 18. NOTICE PERIOD RECOVERY If the employee is not able to serve the notice period and does not have sufficient leave balance to set-off, a proportionate amount of basic salary will be recovered from the employee as a part of the full and final settlement. The recovery can be full or partial depending upon the notice period eligibility and the leave adjustment. i. ii. All the absconding employees will face the recovery of a proportionate amount of their basic salary of one month, as they are not serving any notice period. However, if the absconding employee is having any earned leave balance, the same will set-off against the notice period before calculating the notice period recovery. If the employee is asked to leave the organization because of misconduct, integrity or terminated from service, the employee will be paid by BODHTREE a proportionate amount of basic salary in lieu of notice period depending upon the notice period eligibility. CHAPTER 5 FULL AND FINAL SETTLEMENT 19. PAYABLE F&F: After calculation of the full and final settlement amount, it can be a payable or recoverable F&F or zero. If the final settlement amount it payable (+ve) then HR shall advice the Finance team to release the payment and transfer the balance amount to the account of the employee. Employee has an option to avail the balance amount in the form of a cheque, if desires so. Page 85 of 90 i. ii. The employee will be paid till his last working day in the company. If the last day in BODHTREE happens to be the usual weekly-off for the employee, still the employee will be paid for those days and the same date is considered as relieving date for the employee. HR issues the relieving letter to the employees whose settlement amount is +ve or zero. The relieving letter is sent through registered post to the permanent address provided by the employee. 20. RECOVERY AGAINST CAR LEASE All the employees of Senior Management and above are eligible for availing a car on company lease. All the employees who have availed car on company lease are required to close the lease before their exit. i. ii. iii. (C) The concerned employee can contact the finance team directly or through his team for knowing the outstanding amount against the lease. If the car lease is not closed on or before the last date, the F&F is not considered to be closed. If the car lease is closed after the relieving date of the employee, then employee has to pay to BODHTREE the amount paid by BODHTREE towards the EMI for the months between the relieving date and the actual car lease closure. The employee is not supposed to take away the car without closing the car lease and transferring the same to his name. If the employee is not able to close the car before the relieving date, the Admin Facility team of BODHTREE will initiate such action, as it may deem fit and appropriate. RECOVERY AGAINST SALARY If the final F&F of the person turns to be recoverable, the employee is required to pay the recoverable amount in the form of a DD / cheque in favour of “Bodhtree Consulting Limited’ payable at Hyderabad. i. ii. iii. If the employee is not serving the notice period fully or partially, the same will be recovered from the employee depending on the notice period eligibility and pro-rated if applicable. If the employee has negative leave balance, the same will be recovered on a pro-rated amount on the basic salary. If the employee is paid salary advance or had availed loan, the same will be recovered from the employee. 21. SETTLEMENT OF PROVIDENT FUND It is the onus of the employee to settle the provident fund either in terms of transfer or withdrawal of the same. However, BODHTREE can facilitate the processing of the transfer or withdrawal of the provident fund for the employee. The employee can submit the withdrawal form to finance team for processing. However, the transfer of provident fund has to be initiated by filling in the transfer form by the new employer. 22. SETTLEMENT OF GRATUITY The employee needs to submit the claim form on the date of relieving in a prescribed form to the HR, who will process the same and advice for the payment. The eligibility and the calculation procedure will be as per the Gratuity Act. In case of deceased employee, the claim form has to be submitted by the nominee of the employee in the prescribed form for processing and disbursing the gratuity amount. Page 86 of 90 23. SETTLEMENT OF BILLS i. ii. iii. iv. Medical Bills – The employee can submit the medical bill to Finance department as per the reimbursement procedure under the financial policy of BODHTREE. However, settlement will happen on a pro-rated basis for the financial year and as per the entitlement of the employee. Finance department will forward the same input to HR for inclusion in the F&F settlement. Conveyance Bills - The employee can submit the conveyance bills to Finance which can be incorporated in the F&F settlement as per the reimbursement procedure and eligibility under the financial policy of BODHTREE. However, settlement will happen on a pro-rated basis for the financial year and as per the entitlement of the employee. Corporate Card Bills – Once the employee resigns from his duty, he/she need to surrender the corporate card, if any, to Finance and the account will be deactivated immediately. The employee need to submit the bills to Finance department and clear the outstanding balance against the corporate card, failing which the outstanding amount will be recovered from the employee as a part of the F&F settlement. Telephone Bills – Employees who are eligible, can claim for the telephone bills as per the reimbursement procedure and eligibility under the financial policy of BODHTREE. However, this bill reimbursement will happen for the complete months served by the employee during the financial year. 24. INCOME TAX Income tax is deducted based on the income tax rules fixed by the government of India. This income tax deduction at source happens based on the projected income of the employee during the financial year and the investment declaration by the employee for the corresponding financial year. For any employee attriting during the financial year, they are required to submit the investment proof to Finance department for availing rebate, failing which no rebate will be provided to the employee. The investment proof must be the actual investment made by the employee till the relieving date from BODHTREE. The Finance will issue the Form-16 for all the attrited employees in the month of May of every year for the previous financial year. It’s the responsibility of the attrited employee to collect the Form-16, for filing the tax return. However, the employee can collect a copy of last payslip as a proof of the income tax deducted by BODHTREE till his relieving date at the time of relieving. Page 87 of 90 ANNEXURE – 15 TRANSPORTATION POLICY 1. Objective The objective of this policy is to provide hassle free commute to work and/or structure for reimbursement of expenses incurred by the Full time employees, Consultants and trainees in lieu of availing transportation on project requirement. 2. Scope This policy is applicable to all employees, (as mentioned above under “Objective”) who travel in Cab. 3. Policy 3.1 Employees should inform the Managers about they availing transportation facility well in advance when the managers are preparing the rosters for their shifts so that they can give the instructions to Finance & HR for processing the Reimbursement. 3.2 All employees are expected to abide by the norms defined in this policy. Any exceptions require the prior approval of the respective Department Head. 3.3 This covers all aspects that ensure the safety and welfare of the employees. 3.4 Delivery Head has to provide necessary approval from client on the expenses reimbursement which we are going to incur as part of providing the Cab Services to the employees of the designated projects and the same to be incorporated when we are processing the SOW/GPM to client. 3.5 Practice/Project Managers should manage to keep Male employees in Odd shifts and avoid female employees to ensure the safety of female employees working in the organization and it has to be given utmost importance keeping the current situations in view. 4. Eligibility The employee will be eligible to avail transportation facility if she/he is working in Odd hours because of the Project requirement. 5. Reimbursement The employee will be eligible to get Rs.1500/- PM as Cab Allowance which will be part of the payroll every month and it is subjective to Project/Practice Manager approval & Business Head approval based on need of the business. 6. Applicability This policy is applicable to all the employees who are working in 24*7 shifts of Bodhtree Consulting Limited: a. Employee intends to avail transport facility, need to intimate the administration team. Page 88 of 90 b. Administration team shall coordinate and inform the employee about the pickup place and time. c. The pickup arrangement for any employee working in 24*7 shifts will be strictly based on the roster submitted by their respective line managers. In case of delay in departure from office due to additional workload, 1.5 hrs prior intimation needs to be given to the admin team representative. All cabs leave the office after 15 minutes of the scheduled time, no further delay by any employee will be entertained. 7. Exceptions & Deviations Management reserves the right to modify or terminate this policy at any time without prior notice. Guidelines:a. Transport arrangement is made for the female employee working in 24*7 operations or on the approval of respective department heads approval. b. The roster should preferably be so devised, as to ensure that the last drop is not of the female employee. c. A security guard of the company must escort the vehicle in which any female employee is traveling. This condition must be adhered at all times, in case the employee resists or objects in guard escorting the company cab, in such situation no company conveyance shall be provided to the employee and employee will be required to arrange for own conveyance. d. That the Company shall establish an emergency contact number, which shall be monitored by the Administrative department. e. That all cabs provided by the Company shall prominently display emergency help line number. f. Admin department shall conduct regular briefings for drivers on code of conduct while on duty. g. Company is not responsible for any loss or damage of personal belongings of employees while they are travelling in company provided cab. Employees are expected to be careful with regards to their personal belongings while using cab facility. h. All the employees are expected to carry their Id cards while travelling in company provided cabs for safety and security reasons. i. Employees are not allowed to change the route while commuting to and fro from office for safety and security reasons. Any deviation will be treated as violation of company rules and company will not be responsible for the safety of the employees in such case. At any point of time employees should not get into personal arguments/ arguments/ scuffle with cabdrivers. Any Problem with respect to cabdriver should be informed to the admin facility. Page 89 of 90 ANNEXURE – 16 REPORT OF VIOLATIONS Report of Violations: Administration General Policy Regarding Report of Violations Associates who observe, learn of, or, in good faith, suspect a violation of the Code must immediately report the violation to the Compliance Officer, or to the Audit Committee of the Board of Directors. Associates who report violations or suspected violations in good faith will not be subject to retaliation of any kind. Reported violations will be investigated and addressed promptly and will be treated confidentially to the extent possible. A violation of the Code of Conduct may result in disciplinary action, which may include termination of employment. Complaints or concerns regarding accounting, internal accounting controls or auditing matters may be made directly to the Audit Committee in writing, email or by phone. Complaint Procedure: Notification of Complaint: Company personnel who observe, learn of or, in good faith, suspect a violation of the Code must report the violation immediately to the Compliance Officer, or to the Audit Committee of the Board of Directors. You may be subject to disciplinary action, including termination of employment, if you fail to do so. Whenever practical, the complaint should be made in writing. It is unacceptable to submit a complaint knowing it is false. Investigation: Reports of violations will be investigated under the supervision of the Compliance Officer or the Audit Committee of the Board of Directors. Company personnel are required to cooperate fully in the investigation of reported violations and to provide truthful, complete and accurate information. Confidentiality: Except as may be required by law or the requirements of the resulting investigation, the Compliance Officer and others conducting the investigation shall not disclose the identity of anyone who reports a suspected violation if anonymity is requested. Protection Against Retaliation: Retaliation in any form against an individual who reports an alleged violation of this Code of Conduct, even if the report is mistaken, may itself be a violation of law and is a serious violation of this Code of Conduct. Any alleged act of retaliation must be reported immediately to the Compliance Officer. If determined to have in fact occurred, any act of retaliation will result in appropriate disciplinary action, which may include termination of employment. Report to Audit Committee: At each Audit Committee meeting, the Compliance Officer shall report on all complaints received and on the resolution, if any, of all outstanding and new complaints since the most recent Audit Committee meeting. Page 90 of 90