www.cooptel.qc.ca Internet Installation Kit

Windows 95 / 98 / ME / 2000 et XP
Internet Installation Kit
This manual contains step-by-step instructions
for connecting to the Internet with CoopTel.
www.cooptel.qc.ca
2
Table of Contents
General information
5
Monitoring your Internet usage 6
Telephone numbers for 56 K dial up connections 7
56 K – Manual configuration for users of Windows 95 / 98 / Me / 2000 8
56 K – Manual configuration for users of Windows XP
11
56 K – Information for connecting to Canada-wide service package 14
56 K – Localities served by Canada-wide service package
17
High Speed – Manual configuration for users of Windows 98
18
High Speed – Manual configuration for users of Windows XP
22
Important e-mail account information 23
Configuration of e-mail accounts in Outlook Express
24
Outlook Express – Modify an existing account 28
Configuration of Web proxy 31
Web browser - Internet Explorer
33
www.cooptel.qc.ca
Welcome
Thank you for choosing to connect to the Internet with CoopTel !
Founded in 1944, CoopTel is the only cooperative in Québec to operate a telecommunications
network under federal jurisdiction. CoopTel is headquartered at Valcourt, midway between
Granby and Sherbrooke, and serves over 7000 subscribers in 13 municipalities the largest of
which include Valcourt and Roxton Falls.
CoopTel is owned by the over 7000 members in the region. A team of some twenty employees
oversees equipment installation, maintenance, customer service and administration.
CoopTel’s mission is to provide a diversified range of reliable, competitively priced
telecommunications products and services tailored to ever evolving subscriber needs through
the use of leading-edge technology and the backing of capable, committed partners.
In this Internet Installation Kit, you will find simple, easy-to-follow instructions for
connecting to the Internet and configuring your e-mail software.
This kit will also help you configure your Microsoft Internet Explorer browser so that you
are able to take advantage of the Internet services available to you with CoopTel.
Useful information
Server addresses:
• Incoming POP3 mail server:
• Outgoing SMTP mail server:
• Usenet−NNTP servers:
• FTP file server : pop.cooptel.qc.ca
smtp.cooptel.qc.ca
news.cooptel.qc.ca
ftp.cooptel.qc.ca
Please feel free to contact us for any additional information you may require.
Customer service hours:
Every day from 9:00 to 21:00, including holidays, with the exception of
Christmas and New Year’s Day.
To contact Technical Support, please call one of the following numbers :
Sherbrooke, Valcourt and area:
450 532-3141
Acton Vale, Upton, St-Hyacinthe: 450 546-1030
Other areas :
1 866 532-2252
E-mail : [email protected]
4
General information
Following is the data used in the configuration examples.
Name
Joseph Croteau
User name (login)
jcroteau
E-mail address
[email protected]
Factors which can negatively impact 56 K connections
First check to make certain that you have the most recent drivers for your modem
(supplied by the manufacturer). Generally, driver files may be downloaded from the
manufacturer’s website. Next, select the right driver for your particular modem. Then
carefully follow driver installation instructions.
If you have a cordless telephone, answering machine, fax machine or other device
connected to your computer modem line, you may experience interference on your
line. Although interference of this nature may be inaudible to the human ear, it can
impact proper modem operation.
If the telephone cord running from your computer to the wall or duplex jack
measures more than 2 metres in length, you may experience interference. It is
preferable that the jack to which your modem is connected be linked directly to the
box where the telephone line enters your home or office.
Make certain that your telephone cord does not run alongside an electrical cord.
Telephone cords and electrical cords do not mix well when it comes to 56 K
connections. Other possible causes of interference: electrical devices such as radios,
fluorescent lights or motors.
The distance between you and the central telephone office may be part of the
problem: the longer your outside line, the greater the loss in signal power (dB). This
can render your signal more susceptible to interference. There is no ideal distance,
but suffice it to say that subscribers living within 5 km or less of the central telephone
office are more likely to obtain a more stable 56 K connection.
The quality of your modem, serial port (UART) and your computer are also factors
which can impact communications quality.
5
Monitoring your Internet usage
High Speed overage alert
To ensure that all of our subscribers enjoy first quality High Speed Internet service
and are not negatively impacted by individuals who overuse available bandwidth, we
have instituted a policy whereby subscribers are billed monthly for overages in
bandwidth use.
To find out the maximum bandwidth to which you are entitled under your Internet
service package, visit our website at www.cooptel.qc.ca.
Checking individual Internet use
To ensure that you do not exceed the limit to which you are entitled under your
Internet service package and do not incur extra charges as a result, we encourage you
to monitor your individual Internet use regularly.
If you subscribe to our basic 56 K Internet package, you are subject to a maximum
time allowance, whereas with our High Speed Internet service you are subject to a
maximum bandwidth allowance per month. These allowances are established based
on your chosen Internet service package.
You may check your individual Internet usage by logging on to our website at
www.cooptel.qc.ca.
Note: You will be required to enter the CoopTel user name and password you received
when you first subscribed.
IMPORTANT ! AVOID UNWANTED LONG DISTANCE CHARGES !
Please note that CoopTel cannot be held responsible for long
distance telephone charges incurred for dial up access.
Before configuring the dial up access number on your
computer, test dial the number to make certain that it is indeed
a local and not a long distance number.
If you hear the modem dial tone, then the number you have
dialled is a local number. However, if you receive a message
indicating that the number dialled is long distance, contact a
CoopTel Technical Support representative for assistance.
6
Telephone numbers for 56 K dial up connections
514 312-9229
TOWNS/CITIES/MUNICIPALITIES
TELEPHONE EXCHANGES
Montréal and localities within local
Montréal calling area
Toll free 514 and 312 numbers
Bromptonville
541-846
Lawrenceville
535
Roxton Falls
548
Lennoxville, Sherbrooke
212-340-345-346-347-348-349-432-437-542-5
60-562-563-564-565-566-569-570-571-572-57
3-574-575-577-578-580-620-674-678-679-780
-820-821-822-823-829
Granby
204-330-360-361-372-375-378-405-521-522-5
25-531-574-577-578-770-775-776-777-830
Magog
746-843-847-868
450-532-8100
532
450-535-6100
450-548-8100
450-546-0800
819-858-2048
819-820-8200
Waterloo
539-734
Acton Vale, St-Théodore-d’Acton
236-546
Upton
549
St-Hyacinthe
209-223-230-250-251-252-261-278-484-501502-513-518-642-768-771-772-773-774-778779-888
St-Nazaire-d’Acton
392
St-Liboire
793
Ste-Rosalie
799
Ste-Christine, Durham Sud
858
Drummondville
314-388-390-445-461-469-470-471-472-473-4
74-475-477-478-479-816-818-850
L’Avenir
394
Deauville
240-864
East Angus
251-832
Stoke
258-878
Eastman, Mansonville
292-297
Stratford
443
Chartierville, Scotstown, St-Malo
656-657-658
North Hatley
675-842
Waterville
677-837
Richmond, Wotton
826-828
Ayer’s Cliff, Compton, Danville
835-838-839
Coaticook,
East Hereford, Windsor
844-845-849-926
Asbestos, Bury, Cookshire, Rock Island,
Weedon
872-875-876-877-879
Bishopton, La Patrie, Sawerville,
St-Adolphe-de Dudswell
884-887-888-889
7
Basic Internet Service – 56 K
Manual configuration of connection software for users of Windows 95/98/ME/2000
To create a new connection, proceed step-by-step in the following sequence:
1 Double-click on the Desktop icon. Then double-click on the Dial-Up
Networking
WINDOWS ME / WINDOWS 2000
Click successively on Start, Settings and Dial-Up Networking.
2 Double-click on New connection.
You must now select a name for your connection (e.g. CoopTel), which is the
name that will be used to identify the icon appearing on your desktop.
When you have finished entering the name of the computer to be called,
click on Next.
3 Enter the telephone number to be used to connect to the CoopTel server. (You
will find this number in your Internet Access User Agreement or on Page 6 of this
Internet Installation Kit.):
514 312-9229: Montréal and localities within the local Montréal calling area
450 532-8100: Bromptonville, Lawrenceville, Roxton Falls, Lennoxville, Sherbrooke, Orford, Valcourt
450 535-6100: Granby, Magog, Waterloo
450 548-8100: Acton Vale et Upton
450 546-0800: St-Hyacinthe, St-Nazaire d’Acton, St-Liboire, Ste-Rosalie,
St-Théodore d’Acton
819 858-2048: Ste-Christine, Durham Sud, Drummondville, L’Avenir
819 820-8200: Other Eastern Townships municipalities
When in doubt, contact Technical Support to avoid unwanted long
distance charges.
After entering the number, click on the Next button. In the last window, simply
click on Finish.
4 In the Dial-Up Networking window, single click on the CoopTel icon—which
will turn blue as a result—and go into the menu under File and Properties.
8
IMPORTANT ! AVOID UNWANTED LONG DISTANCE CHARGES !
Please note that CoopTel cannot be held responsible for long
distance telephone charges incurred for dial up access.
Before configuring the dial up access number on your
computer, test dial the number to make certain that it is
indeed a local and not a long distance number.
If you hear the modem dial tone, then the number you have
dialled is a local number. However, if you receive a message
indicating that the number dialled is long distance, contact a
CoopTel Technical Support representative for assistance.
5 Make sure that the telephone number entered is correct. Do NOT check the box
opposite ‘Use area code and Dialling Properties.
MAKE SURE NOT TO DIAL ‘1’ TO CONNECT TO THE SERVER,
OTHERWISE YOU WILL INCUR LONG DISTANCE TELEPHONE
CHARGES.
In WINDOWS ME, do NOT check the box opposite
‘Use area code and Dialling Properties’.
6 Click on the Networking tab.
In WINDOWS 2000, click on the Network management tab. Check only the
boxes opposite ‘Enable software compression’ and TCP/IP, and then
click on OK.
9
7 In the Dial-Up Networking window, click once on the CoopTel icon—which will
then turn blue—and then go into the menu under File and Create a shortcut.
At the following prompt, click on the Yes button.
The following icon will appear on your desktop.
Double-click on this icon to connect.
8 Enter your user name (appears as ‘jcroteau’ in the example) and your password
which you will find in the Internet Access User Agreement you received upon
subscription to CoopTel’s internet service. If you wish Windows to remember your
password, select ‘Save password’.
Click on the Connect button.
(In Windows 2000, click on Dial Number.)
10
Basic Internet Service – 56 K
Manual configuration of connection software for users of Windows XP™
1 Click on the Start menu and then on Control Panel.
2 In the Control Panel window, click on Network and Internet Connections.
3 In the Pick a task section, click on Set up or change your Internet connection.
4 In the Internet Properties window, click on the Connection tab and then on the
Configure button.
The New Connection Wizard will open.
5 Click on the Next button to begin configuring your Internet connection. Click on
the ‘Create an Internet connection’ option, and then click on the Next button.
11
6 Click on ‘Configure my connection manually’, and then click
on the Next button.
7 Select ‘Connect using a dial-up modem’, and then click on the Next button.
8 Key in CoopTel in the ‘Name of ISP (Internet service provider)’ box, and then
click on the Next button.
Enter the telephone number to be used to connect to the CoopTel server. (You
will find this number in your Internet Access User Agreement or on Page 6 of this
Internet Installation Kit.):
514 312-9229: Montréal and localities within the Montréal local calling area
450 532-8100: Bromptonville, Lawrenceville, Roxton Falls, Lennoxville, Sherbrooke, Orford, Valcourt
450 535-6100: Granby, Magog, Waterloo
450 548-8100: Acton Vale and Upton
450 546-0800:St-Hyacinthe, St-Nazaire d’Acton, St-Liboire, Ste-Rosalie,
St-Théodore-d’Acton
819 858-2048: Ste-Christine, Durham Sud, Drummondville, L’Avenir
819 820-8200:Other areas in the Eastern Townships
When in doubt, call Technical Support to avoid unwanted long distance
telephone charges. Once the number has been entered, click on the Next button.
9 Select ‘Anyone who uses this computer’, then click on the Next button.
10 Enter your user name (appears as ‘jcroteau’ in the example) in lower case letters
and your password which you will find in the Internet Access User Agreement you
received upon subscription to CoopTel’s Internet service.
Then click on the Next button.
12
1
12
When the last New Connection Wizard screen appears, select ‘Add a shortcut
to this connection to my desktop’, then click on Finish.
Double-click on your desktop connection icon and then click on the Dial button
to connect to CoopTel’s Internet service.
13
Basic Internet – 56 K
Information for connecting to CoopTel’s CANADA-WIDE service package
To set up your CANADA-WIDE service connection, proceed as follows:
Configuration of connection software (for users of Windows)
1 Enter your user name (idm/cooptel/votre nom d’usager) + your password.
2 Enter the access number for the region in which you are located.
Configuration of Outlook Express e-mail software
(for uses of Windows)
1 Open Outlook Express.
2 Click on Tools and then Account.
3 Click on the Mail tab and then on the account to be configured.
4 Click on the Properties button.
5 Click on the Servers tab and, referring to the screen on the next page, enter
the following information: Incoming mail (POP3): pop.cooptel.qc.ca; Outgoing
mail (SMTP): smtp2.cooptel.qc.ca; Account name: Enter the portion of your
address which precedes ‘cooptel.qc.ca’ (everything appearing before @cooptel.qc.ca);
Password: Enter the password for your e-mail address @cooptel.qc.ca (different from
the connection password).
14
Check the box opposite ‘My server requires authentication’.
6
Click on the Settings button.
7
Select ‘Open session using’
• Enter your connection user name (do not enter idm/cooptel) before entering
your user name.
• Enter your connection password.
• Accept by clicking on OK.
8
Click on the Advanced tab.
15
9
Select ‘This server requires a secure connection (SSL)’
10 You may now send and receive e-mails using CoopTel’s Canada-wide service
package.
16
Localities served by CoopTel’s Canada-wide service package – 56 K
Use the connection number corresponding to the location from which you wish to
connect. If the number you dial from this location is long distance, long distance
charges will apply.
If you are unable to find a local number, contact a CoopTel Technical Support
representative for assistance. You may call CoopTel toll free from anywhere in
Canada by dialling 1 866 532 2252.
Québec
Chicoutimi
Drummondville
Granby
Joliette
La Malbaie
Montréal
Québec
Rivière-du-Loup
Roberval
Sherbrooke
Sorel
Ste-Agathe
St-Hyacinthe
St-Jérôme
St-Jovite
Thetford Mines
Trois-Rivières
Valleyfield
Victoriaville
418-696-2062
819-472-1584
450-777-8066
450-759-3147
418-665-7637
514-350-5443
418-694-7073
418-860-4338
418-275-1649
819-829-9700
450-743-8190
819-321-2394
450-773-9308
450-432-5853
819-425-6326
418-335-9146
819-694-1073
450-373-7422
819-752-4781
Ontario
Barrie
Belleville
Brantford
Brockville
Chatham
Clinton
Cobourg
Cornwall
Elliot Lake
Guelph
Haliburton
Hamilton
Huntsville
Kingston
Kitchener
Lindsay
London
Newmarket
North Bay
Oshawa
Owen Sound
Ottawa
705-721-1210
613-966-6435
519-750-1049
613-345-0760
519-352-2353
519-482-8543
905-377-1931
613-932-3941
705-461-7681
519-766-4740
705-457-9081
905-546-0162
705-788-3212
613-536-3451
519-743-1192
705-324-0667
519-438-5568
905-830-9873
705-474-9235
905-571-1983
519-371-3981
613-236-3813
Pembroke
Peterborough
Sarnia
Sault Ste. Marie Ste-Catharines
Sudbury
Thunder Bay
Toronto
Windsor
613-735-8280
705-745-3067
519-332-1383
705-254-7576
905-684-4558
705-669-0620
807-623-1352
416-681-0302
519-256-6431
Alberta
Calgary
Edmonton
Red Deer
Fort MacMurray Grand Prairie
Lethbridge
Medicine Hat
403-237-7350
780-420-6159
403-755-7999
780-747-7999
780-833-7999
403-388-7002
403-488-7999
Manitoba
Winnipeg
204-957-5505
Saskatchewan
Regina
306-545-8171
Nouvelle Écosse
Halifax
902-454-6133
Colombie Britannique
Abbotsford
604-755-7003
Kamloops
250-434-7000
Kelowna
250-448-7042
Prince George
250-277-7004
Vancouver
604-602-4929
Vernon
250-275-7007
Victoria
250-220-7005
Nouveau Brunswick
Moncton
506-382-5146
St-John
506-635-5752
Terre Neuve
St-John’s
17
709-739-6619
High Speed Internet
Manual configuration of connection software for users of Windows 98
Note: For maximum connection speed, you must update your system. To obtain the
update, please contact a Technical Support representative at one of the numbers listed
on Page 3 or by e-mail at the following address: [email protected] .
1 Click on the Start button and then on Run.
2 Enter inetwiz in the space provided and click on OK.
3
4
At the welcome window prompt, select “I have an existing Internet account…”
and click on the Next button
Select the first of the two options and click on the Next button.
18
5 Select ‘Connect using my local network (LAN)’ and click on the Next button.
6 Select No and click on the Next button.
19
7 Select No and click on the Next button.
Note: To configure mail and newsgroup accounts,
refer to the section entitled ‘Configuration of e-mail accounts’.
8 Select No and click on the Next button.
20
9
Select No and click on the Next button.
10 Click on the Finish button to save you new account settings.
21
High Speed Internet
Manual configuration of connection software for users of Windows XP
1
2
3
4
5
Click on the Start button (if you are using Windows XP classic display options,
click on Settings and then on Network connections.
Click on File and then on New connection.
In the welcome window, click on the Next button.
Click on the Next button to continue and ‘Connect to the Internet’.
Select ‘Set up my connection manually’ and click on the Next button.
Select ‘Connect using a broadband connection that is always on’ and then click
on the Next button.
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6
Click on the Finish button.
TO LEARN MORE ABOUT COOPTEL TECHNOLOGY AND THE BENEFITS OF A
COOPTEL HIGH SPEED CONNECTION, VISIT THE HIGH SPEED SECTION OF
OUR WEBSITE.
Important e-mail account information
OBTAIN FREE ANTIVIRUS AND SPAM PROTECTION !
CoopTel has adopted a proactive approach designed to
protect its network from computer viruses and spam. CoopTel
is therefore pleased to provide FREE Antivirus and Spam
protection. No action on your behalf is required. For further
details about these services, we invite you to log on to
http://www.cooptel.qc.ca
NOTE: To complement CoopTel spam protection, we suggest you to set up
your e-mail software so that unsolicited mail is automatically directed to a
separate folder. For instructions on how to proceed, visit our website at
http://www.cooptel.qc.ca
MONITOR YOUR COOPTEL E-MAIL ACCOUNT
It is important to monitor your CoopTel e-mail account regularly. You will find
valuable information in your inbox, including as follows:
•
•
•
•
•
•
CoopTel promotions
Useful Internet-related information
Service interruption notices
Regular speed time overrun alerts, etc.
High speed bandwidth overage alerts
Your CoopTel bill (prior e-bill registration mandatory), etc.
23
Configuration of e-mail accounts in Outlook Express
These are the steps to follow to configure your Microsoft Outlook Express e-mail
software. To ensure the most efficient configuration option, be certain to have your
Internet Access User Agreement. This agreement is the one you received when you
subscribed to CoopTel’s Internet service.
To create a new e-mail account (You may create several).
1
Open Outlook Express and select Tools, Accounts…
2 Click on the Mail tab.
Then click on the Add button and Mail buttons in sequence to activate the
Internet Connection Wizard.
24
3 Enter your full name (appears as ‘Joseph Croteau’ in the example) in the box
opposite ‘Display name’. When you send e mail messages, this is the name which
will appear in the form field.
Click on the Next button.
4 Enter your e-mail address (appears as [email protected] in the example). This
is the address people will use to send e-mail messages to you.
Click on the Next button.
25
5
Enter the CoopTel server names all in lower case letters, as in the example below.
Click on the Next button.
6
Enter the following information :
Account name : Enter your user name (appears as ‘jcroteau’ in the example) which is
the same as the first portion of your e-mail address (everything preceding the ‘@’).
Password: Enter the same password used to activate your connection. If you wish
Outlook to remember your password, select ‘Remember password’ .
Click on the Next button.
26
7 You have successfully entered all of the information required to set up your e-mail
account.
Click on the Finish button.
8
When the following screen appears, click to the Close button.
27
Configuration of e-mail accounts in Outlook Express
Modify an existing account
To modify an existing account:
1
2
3
Open Outlook Express and select Tools, Accounts...
Click on the Mail tab. Select your account by single-clicking on it. In the example
below, the account name is ‘CoopTel’.
Then click on the Properties button.
Enter your User informations as it appears in your Internet Access User
Agreement Name: When you send e mail messages, this is the name (reads as
‘Joseph Croteau’ in the example) which will appear in the From field.
E-mail address: This is the address people will use to send e-mail messages to you.
(appears in lower case letters as [email protected] in the example)
28
Click on the Apply button.
4 Click on the Servers tab.
Enter the server information, all in lower case letters, as in the example on the
following page:
Incoming mail (POP3): pop.cooptel.qc.ca
Outgoing mail (SMTP): smtp.cooptel.qc.ca
Account name : Enter your user name (appears as ‘jcroteau’ in the example)
which is the same as the first portion of your e-mail address
(everything preceding the ‘@’).
Password: Enter the same password used to activate your connection. If you
wish Outlook to remember your password, select ‘Remember password’.
Click on the Apply button.
29
WARNING!
If Outlook does not display attachments, make certain that NO
CHECK appears in the box opposite ‘Do not allow attachments to be
saved or opened that could potentially be a virus’.
Select Tools, Options... and click on the Security tab.
30
Configuration of Web proxy
The proxy server is a software application which assumes that CoopTel customers
sometimes view the same things on the Internet. To avoid searching for the same page
several times in sequence on the Internet, CoopTel uses an intermediary or proxy
which conducts the search on behalf of the user.
If a second user requests the same page, the proxy will retrieve the page from a
temporary file set up during a previous search and present the page for viewing in
much less time than it would otherwise take to search the Web.
This entire operation is automatic provided that your browsers are configured in
accordance with the following procedure:
Internet Explorer 5.x…
1 Click on Tools, and then on Internet Options.
2 Click on the Connections tab. Select your modem connection which appears as
‘CoopTel’ in the example.
Select ‘Dial whenever a network connection is not present’ by clicking on the
blank circle opposite the selection.
Then click on the Settings button.
High Speed Customers
For customers with HIGH SPEED Internet access: Click on either the LAN Settings
or Network Settings button.
31
3
In the Settings window, select ‘Use automatic configuration script’. In the
address box, enter http://pac.cooptel.qc.ca
Click on the OK button until all windows have been closed.
Note: Some secure sites may not work when you choose to use the Web proxy
configuration option. Should this occur, simply disenable this option.
32
Web browser
To use the Web, you require a software application known as a Web browser. This
application enables you to view information on the Web by displaying Web pages on
your screen.
Web browsers interpret Web pages set up using what is known as html language.
Netscape, Mozilla, Internet Explorer and Mosaic (NCSA) are each examples of Web
browser software applications.
Home page — Internet Explorer
1
Open Internet Explorer and click successively on Tools, Internet Options…
2 In the Home page section, you may enter http://www.cooptel.qc.ca
in the Address box.
Click on the OK button at the bottom of the screen to close the window.
33
Done ! You are now ready to surf the Web!
Congratulations! Your computer is now configured to connect to the Internet, as well
as to send and receive e-mail messages.
We are certain that you will delight in the wealth of extraordinary possibilities offered
by the Internet.
If you have any questions, comments or suggestions, do not hesitate to contact us.
We will be pleased to answer any queries you may have.
First, why not first log on to the CoopTel website where you will find an abundance
of tools and helpful hints?
And to conclude, an overview of the strategic thrusts which help us achieve our
mission at CoopTel.
•
Encourage customers to become members with a view to protecting
and promoting our corporate identity.
•
Take an active part in social and economic development.
•
Foster the development and promotion of new telecommunications
products and services through the use of leading edge technology, and
provide customers with a broad and diversified range of services tailored
to meet their ever-changing needs.
•
Enhance productivity and efficiency on an ongoing basis with a view to
offering competitive rates.
•
Partner with competent, committed collaborators with a view to
enhancing product and service quality.
www.cooptel.qc.ca
34
35
The Internet cooperative :
simple, reliable, affordable
Technical Support
Monday to Friday, from 8:00 a.m. till 9:00 p.m
Saturday & Sunday, from 9:00 a.m. till 9:00 p.m
Sherbrooke, Valcourt and area
450 532-3141
Acton Vale, Upton, St-Hyacinthe
450 546-1030
Other areas
1 866 532-2252
Customer Service
Monday to Friday, from 8:30 a.m. till 4:30 p.m.
Sherbrooke, Valcourt and area
450 532-2667 (COOP)
Other areas
1 888 532-2667 (COOP)
Fax
450 532-3147
5521, chemin de l’Aéroport, Valcourt (Qc) J0E 2L0
4545, rue St-Denis, Montréal (Qc) H2J 2L4
2532, King Ouest, Sherbrooke (Qc) J1J 2E8
V : 4.0-191212-EN
www.cooptel.qc.ca
The Internet cooperative :
simple, reliable, affordable
Technical Support
Monday to Friday, from 8:00 a.m. till 9:00 p.m
Saturday & Sunday, from 9:00 a.m. till 9:00 p.m
Sherbrooke, Valcourt and area
450 532-3141
Acton Vale, Upton, St-Hyacinthe
450 546-1030
Other areas
1 866 532-2252
Customer Service
Monday to Friday, from 8:30 a.m. till 5:00 p.m.
Sherbrooke, Valcourt and area
450 532-2667 (COOP)
Other areas
1 888 532-2667 (COOP)
Fax
450 532-3147
5521, Airport Road, Valcourt (Qc) J0E 2L0
4545, St-Denis, Montreal (Qc) H2J 2L4
2532, King Ouest, Sherbrooke (Qc) J1J 2E8
V : 4.0-191212-EN
www.cooptel.qc.ca