CSR report_2009_EN

2009 BenQ Corporation
Corporate Social Responsibility
Report
About the Report
▍Publication
BenQ Corporation announced split of OEM and Brand operations in September
2007 and has focused its global operation on Brand BenQ thereafter. To fulfill the
commitment to corporate social responsibilities, BenQ will publish CSR report
annually. The first report was released on April 23 2009. This is the second report and
has qualified by Global Reporting Initiative (GRI) as Application Level B.
▍Boundary & Scope
The report covers strategies, objectives, implementation measeures and
performances of BenQ in Taiwan region in 2009. Unless otherwise mentioned, the
report is formulated on the comparison base of 2008.
▍Reporting Principle
This report was written in accordance with version 3 of Sustainability Reporting
Guidelines by Global Reporting Initiative (GRI G3), and chapters were arranged by
relevant issues deriving from the experience of communications with different
stakeholder groups in 2009.
▍Contact Information
Please feel free to contact us regarding any comment or concern.
BenQ Corporation
16 Jihu Road, Neihu, Taipei 114, Taiwan
Tel：+886-2-2727-8899
Fax：+886-2-2656-2438
E-mail：[email protected]
Website：http://corp.benq.com.tw/
1
Index
1 Message from the President:
4
Everlasting Responsibility and Steadfast Commitment
2 BenQ Introduction
7
2.1 Company Overview
2.2 Global Operational Strategy
2.3 BenQ Culture
2.3.1 Corporate Vision and Brand Mission
2.3.2 BenQ Culture –Integrity, Passion & Professionalism, Execution &
Excellence, and Caring & Contribution
2.4 Achievements in 2009
2.5 Associations
3 BenQ Corporate Responsibility
14
3.1 Corporate Sustainable Development
3.2 Communication with Interested Parties
4 Environment, Safety and Hygiene
17
4.1 ESH Management
4.1.1 SA and ESH Policy
4.1.2 ESH Organization and Responsibility
4.1.3 ESH Certification and Monitoring
4.1.4 Biodiversity
4.2 Legal Compliance
4.3 Green Office Management
4.3.1 Energy
4.3.2 Water
4.3.3 Recycling
4.3.4 Other Resource Management
5 Investor Relations
23
5.1 Corporate Governance
5.2 Supervision and Risk Management
5.2.1 Countermeasures of the Finance Risk
5.2.2 Risk Management of Supply Chain
5.2.3 Risk Evaluation of Climate Change
5.3 Anti-corruption
6 Product and Service
28
6.1 Quality Policy and Quality Management System
6.2 Product Management
6.3 Ecodesign
6.3.1 Product Design Improvement
6.3.2 Energy Saving and Carbon Reduction
6.3.3 Packaging Design Improvement
6.3.4 Ecolabels
6.4 Product Carbon Footprint
6.5 Customer Care Quality
7 Vendor and Logistics Service Provider
38
7.1 Management principles
7.2 Vendor selection
7.3 LSP selection
8 Human Resource
42
8.1 Employee Profile
8.1.1 High Quality Workforce
8.1.2 Age and Gender Distribution
8.2 Our Commitment
2
8.3 Workplace Safety
8.3.1 Workplace Safety
8.3.2 Occupational Health
8.3.3 Working Environment
8.3.4 Human Rights
8.4 Employee Relations
8.5 Training and Talent Development
9 Humanistic and Social Concern
52
9.1 BenQ Foundation
| BenQ Award
| Reading for Hope
| Assistance plan for Miaoli Digital Opportunity Center
9.2 Social Concern
| Aug. 8 Green Light Plan
| Supporting Local Agriculture
| Encouraging Carbon Reduction Commuting
3
1
Message from the
President
Everlasting Responsibility
and Steadfast
Commitmment
Commitment
4
Everlasting Responsibility and Steadfast Commitment
Since its inception, BenQ has embraced "Bring Enjoyment 'N Quality to Life" as
its corporate vision, aspiring to realize the ideal of helping people to enjoy the pleasure
brought by science and technology via the provision of the branded quality products
and services of BenQ.
We are fully aware that the in addition to the pursuit of profits and growth, the
most important significance for the formation of any enterprise is to fulfill its social
responsibility by creating unique values, which can last for a long time, transcending
time and space, and produce positive influence on society and people.
Consequently, BenQ has spared no effort in the two major tasks of
environmental protection and talent cultivation. We have resorted to various channels
to promote the concepts of energy conservation, environmental protection, and
preservation of resources and have strived to materialize the concepts in our daily life
and works via institutionalized requirement and dedicated monitoring.
We adhere to rigorous demands of our own for every link of our operation, from
product design and R&D, supplier selection and management, materials,
manufacturing, to customer service, thereby meeting international quality and
management standards and the Restriction of Hazardous Substances Directive (RoHS)
of the European Union. We have also passed ISO 9001 for the certification of quality
management, ISO 14001 pertaining to environmental management, and SA 8000
regarding social responsibility, which testify to our dedication to the corporate social
responsibility.
BenQ LCD TV and LCD Monitor have obtained the carbon
footprint-certification of PAS 2050 by the British Standards Institution (BSI) of the
U.K., an achievement which leads other Taiwanese 3C manufacturers and underscores
the company’s commitment to the realization of a low-carbon society. Also, BenQ was
awarded the champion in the A industry and commerce category of the “Taipei City
Golden Energy Conservation Award 2009” by the Taipei City Government, an
acknowledgement of the company’s remarkable achievement in pushing energy
conservation and carbon abatement over the past two years.
Staff is BenQ's most cherished asset. Therefore, in addition to the provision of a
safe and comfortable working environment to our staffers, as evidenced by the passage
of the OHSAS 18001 certification regarding vocational safety and hygienic
management, we also care their physical and mental health, which won us the
affirmation of Taipei City excellent award for promoting healthy working
environment in 2005 and Taipei City piloting award for promoting healthy working
environment in 2007. We have been assisting our staffers in achieving growth in
expertise and spirit via the organization of various lectures, courses, and events.
5
As a company of international brand, BenQ owns excellent talents with different
nationalities and cultures. The cross-culture communications and exchanges have
broadened our vision and enhanced our understanding of the world. We expect that
every staffer can find a stage in the company for the demonstration of their talent and
play the role of a preacher in spreading our steadfast value of integrity, thereby
injecting a positive and upward force into the society. BenQ is a brand of both
technology and humanity. Along with our effort to closely follow the pulse of times
and pursue technological innovation, we also believe that the sustainable development
of life is rooted in land, nature, humanity, and emotion. Via the products and services
of BenQ, as well as personal commitment of BenQ staffers, we will leave our
descendants the legacy of a good environment and pleasant lives.
Conway Lee
President & CEO of BenQ Corporation
6
２
BenQ Introduction
7
2.1 Company Overview
Brand Launch
Common Stock
Net Sales(2009)
Headquarters
Number of employees
Chairman
Vice Chairman
President & CEO
BenQ Corporation
Dec. 5, 2001
NTD 3.855 billion
NTD 29.6 billion
16 Jihu Road, Neihu District, Taipei City, Taiwan 114
1,137 (395 in Taiwan) (as of Feb. 28, 2010)
KY Lee
Jerry Wang
Conway Lee
BenQ Corporation (now Qisda Corporation) was founded in 1984 with the
research, development and manufacturing of computer peripherals as its business
focus while later on expanding to optronics, communications and digital multimedia
sectors. On Dec. 5, 2001, BenQ Corporation launched its own branded business to
market and sell its products using the BenQ brand name.
BenQ Asia Pacific Corporation was founded on March 13, 2000 and has hence
been involved in the creation of BenQ branded business and its management as well as
the sales and marketing of BenQ branded products in the Asian Pacific region. BenQ
Asia Pacific Corporation was renamed BenQ Corporation and BenQ succeeded BenQ
global branded business after its spinoff from Qisda Corporation in 2007.
BenQ Corporation, a leading provider of networked digital lifestyle devices, is a
multi-faceted company with strength in product design, visual technology, mobile
technology and 3C-convergence technology. BenQ offers unrivalled breadth and depth
of products and integrated technologies, in line with the brand’s pledge of “Bringing
Enjoyment and Quality to Life,” including LCD monitors, LCD TVs, digital projector,
digital still cameras, mobile communications products, Personal Computers (Joybook
laptop PCs, Joybook Lite Netbooks, nScreen All-in-One PCs), eBook readers, storage
devices, storage media, and human interface devices, such as mice and keyboards to
end users, government units and schools.
The long-cultivated R&D prowess, comprehensive global sales and marketing
network, and unique brand positioning and design philosophy have all contributed to
BenQ’s success following the brand launch in 2001. In 2008, BenQ’s ranked fourth
place worldwide in projector sales and sixth place in non-PC-bundled LCD monitor
sales. BenQ’s has received over 230 design awards in a short span of 8 years; BenQ
products boast outstanding market performances worldwide.
8
Product
Category
LCD Monitor
Projector
2008 Market Share
2009 Market Share
3.2 %
(WW Top 6)
6.81 %
(WW Top 4; Asia Pacific
Top 2)
3.1 %
(WW Top 6)
7.66 %
(WW Top 3; Asia Pacific, China
and Latin America Top 2)
(Source：Projector / Futuresource 2008~2009; LCD Monitor/ DisplaySearch 2008~2009)
2.2 Global Operation Strategy
BenQ’s global sales and marketing network covers Europe, North America, Latin
America, China and AMEA (Asia Pacific, Middle East, Africa) consisting of 43 sales
offices in 28 countries and with brand presence in over 100 countries:
9
The management team of BenQ Corp. embraces the following policy guidelines,
in order to have the BenQ brand stand out in the competitive international
marketplace and achieve sustainable development.
◆ Central global strategy, local execution
To consolidate the foundation for developing an international brand,
BenQ has set up a decision-making center for global marketing and service
management system at its headquarters for carrying out institutionalized
quality marketing and service management, in the hope of grasping market
demand and improving service and supplier management, thereby augmenting
the overall operating efficacy.
◆ Expand core business and extend to innovative new business for sustainable
growth
Continue deep cultivation of 3C-produc business, roll out cutting-edge
and differentiated products to tap markets with high growth potential and
emerging markets, via integration with upstream technological partners,
enhance product competitiveness and brand value, and consolidate brand
status. Grasp market pulse, dedicate to the development of innovative products
with high added value, and expand the scope of brand business by capitalizing
on the company’s R&D strength in visual technology, mobile technology, and
design, as well as the advantage of BenQ group in key components/parts and
technology.
2.3 BenQ Culture
2.3.1 Corporate Vision and Brand Mission
BenQ emphasizes the fusion of user-friendly technologies and art to create
innovative products designed to allow customers to see, hear, feel, and experience a
networked and digital lifestyle. The blending of technology and art is intended to
advance customers' quality of life while working or learning and for entertainment
and leisure. BenQ has embraced “Bring Enjoyment ‘N Quality to Life” as its corporate
vision and brand mission, aspiring to realize the ideal of helping people to enjoy the
pleasure brought by science and technology via the provision of the branded quality
products and services of BenQ.
10
2.3.2 BenQ Culture –Integrity, Passion & Professionalism, Execution & Excellence, and
Caring & Contribution
The rise of BenQ in the 3C industry is rooted in concrete principles. Accordingly,
we also rely on the guidance of these principles to attain our future goals. They are
embodied in BenQ’s values and are based on the concept that uncompromising
integrity guides our workplace behavior, decision-making, and execution, as well as
illuminates BenQ's corporate vision of Bringing Enjoyment and Quality to Life. The
values that underlie both the identity of our company and the integrity of its
employees are defined by PEC²: Passion & Professionalism, Execution & Excellence,
and Caring & Contribution.
2.4 Achievements in 2009
Since the birth of the BenQ brand in 2001, BenQ Corporation has turned its
corporate mission “Bring Enjoyment ‘N’ Quality to Life” to its brand mission, aiming
to become an enterprise that can truly influence and upgrade consumer lifestyle
through quality branded technology products and joyful experience when using our
products. In its first brand-theme commercial, BenQ unveiled the “technology +
enjoyment=(fun)2” formula, highlighting its goal of providing the technology that
consumers want along with the added value of enjoyment. BenQ’s unique brand
positioning and “digital networked lifestyle product” strategy has won it interntional
acclaims since 2003; the brand was also selected as one of the Top Global Taiwanese
brands in the same year. In 2004, BenQ spsonsored the UEFA 2004, and through the
sponsorship, the BenQ logo had conspicuous exposure in every major area of the
event. BenQ’s brand name began to gain increasing acknowledgement throughout
Europe and has been recognized as a top technology brand in the region.
BenQ’s unique design philosophy has also been acclaimed widely in the
international design arena. Its products featuring lifestyle design have won more than
57 iF Design Awards, 38 G Mark Awards and 41 red dot Awards. These achievements
have grealy increased the value to BenQ’s technology products. BenQ has helped
polish the global image of the Taiwanese hi-tech industry by directing the world's
attention to its extraordinary design ability.
11
Achievements
Month
2009/12
2009/12
◆8 iF Design Awards 2010
◆BenQ LED Monitor V2400 Eco granted editor’s choic award by「Digital
Home Monthly」
2009/10
◆1 Good Design (G-Mark) Award 2009
2009/8
◆5 iF China Design Award 2009
◆Champion of “Taipei City Energy Conservation Award” for the
2009/6
2009/5
2009/4
2009/4
2009/3
2009/3
2009/3
2009/1
company’s remarkable achievement in pushing energy conservation
and carbon abatement from 2007~2008
◆BenQ nScreen i221 All-in-One PC granted editor’s choic award by “PC
Home Monthly”
◆BenQ nScreen i91, nScreen i221 All-in-One PC granted editor’s choic
award by “Digital Home Monthly”
◆BenQ nScreen i91, nScreen i221 All-in-One PC granted editor’s choic
award by “Computer DIY Monthly”
◆5 Red Dot Design Award 2009
◆4 2009 Taiwan Excellence Award
◆BenQ nScreen i91 All-in-One PC granted editor’s choic award by
“CNET”
◆BenQ E1050/E1050t digital cameras granted “Reader’s Favorite of Best
Fasion’’ award by “PC Home”
Note：Refer to http://corp.benq.com.tw/page/?pageId=476 for more BenQ achievements
nScreen i91
nScreen i221
DC E1050/E1050t
V2400 Eco
BenQ 2009 media recognition awards
BenQ 2009 Taiwan Excellence Award Products
12
BenQ 2010 iF Design Award Products
Awarded 2009 Taipei City Energy Conservation Award
2.5 Associations
Participaticipation in associations is one of BenQ’s operational strategies.
Associations membership enables BenQ to access useful informtion, such as latest
activities in the industry, branding operation and Government projects. BenQ can also
disseminte our CSR experiences or achievements through seminars organized by
seminars. BenQ Corp.’s memberships in associations in 2009 are:
Management
Role
Membership
Role
Association of Administrative Committees of
Neihu Technology Park (AACNTP)
Taipie Neihu Technology Park Developmnt
Association (TPDA)
Taiwan Excellent Brand Association (TEBA)
■
■
■
■
■
■
Taipei Computer Association (TCA)
□
■
Association
Besides, we also take part in various international movements, such as energy
conservation and carbon abatement pushed by Climate Savers Computing and
Carbon Trust and the elimination of hazardous substances and development of
low-halogen products by Green Peace and iNEMI(International Electronics
Manufacturing Initiative).
13
３
BenQ
Social Responsibility
14
3.1 Corporate Sustainable Development
Sustainable development of the society and the environment is always a key issue
in the eyes of BenQ from the viewpoint of a global citizen and it’s a cornerstone and
corporate mission for BenQ to create a business of sustainale development. We
incorporates the CSR requirement into our corporate strategy which covers but not
limited to corporate policy, interior management mode, operating procedures, and
personnel training. Besides, we continuously take effective actions in fields of
corporate governance, R&D, green product, personnel training and social care, with
the aim of bringing maximun profits to customers, the environment, and interested
parties.
Since 2006, BenQ has initiated schemes on social and environmental
responsibility, internally advocated and built a work ethic stressing corporate social
responsibility, and actively implemented CSR criteria to secure a safe working
environment. The company has also offered guarantee for and respect of employee’s
rights and interests, acheived pollution prevention via suppliers’ manufacturing
process and product design, and fulfilled commitments to corporate social
responsibilities.
In order to achieved the targets, BenQ has actively taken the following actions
base on corporate social responsibility policy,
◆ To comply with legal requirements
◆ To advocate employment freedom
◆ To perform human care
◆ To prohibit discrimination
◆ To establish communications mechanism
◆ To enhance employment welfare
◆ To cultivate employee capability
◆ To protect intellectual property rights
◆ To implement information disclosure
◆ To promote social culture and to care disadvantaged minority
◆ To popularize social responsibility
15
3.2 Communications with Interested Parties
As a global leading OBM enterprise, we believe that it’s very crucial to be
sufficiently aware of the demands and recommendations from interested parties.
BenQ would like to be informed of all issues and questions put forth by interested
parties via various channels. According to our internal and external communications
experiences in Taiwan from 2008 to 2009, interested party include six major groups,
namely investor, customer, employee, supplier, community and non-govermental
organization (NGO).
Interested
Parties
Interests & Concerns
Communications
Frequency & Channels
Investor
Revenue,
Profitability,
Business growth
Monthly Sales Status
Seminar,
Quaterly Board
Meeting,
Annualy Meeting of
Stockholders
Customer
Product
specification/
function,
Green products,
Environment-related
substances
Customer Service Call,
Website
Employee
Working
environment,
Employee welfare,
Company growth
Daily e-paper,
Monthly Sales Status
Seminar,
Quaterly Brand /
Cultural Activity,
Quarterly welfare
meeting,
Quarterly
labor/employer
meeting,
Quartely dining party,
Employee questionaire
in every two years
Supplier
Supply chain
management,
Green Product Spec.
Quarterly Business
Review Meeting(QBR)
Community
CSR, Social concern
Quarterly meetings of
AACNTP & TPDA,
BenQ Foundation
NGO
Green products,
Environment-related
substances
Representative mail box,
Fax and Tel
BenQ Responding Method
BenQ is a non-public offering company
and most shareholders are employees of
the Company except the parent company Qisda Corporation. We hold Sales Status
Seminar to disclose operation status and
receive comments or suggestions from
investors. According to legal requirement,
BenQ releases relevant material and
information via Qisda.
Users could get required information via
BenQ customer service center and related
website. Besides, we actively comply with
worldwide mandatory regulations and
incorporate product design concept of
energy saving and low carbon in advance
to ensure prodcut compliance
Employees could get relevant information
about company events, sales status and
future growth via daily e-paper and
monthly sales status seminar. Meanwhile a
variety of brand & cultural activities, film
and
poster
promotions,
employee
questionnaire are held to motivate
employees. Morover, BenQ cares for
employee welfare, executes planning and
reviewing of each activity, and evaluates
service quality of food contractors. In
addition, to enhance the working and
living convenience of employees, BenQ
also actively attends meetings of
AACNTP & TPDA of Neihu Technology
Park.
BenQ helds QBR meetings with suppliers
and communicate with them on topics of
annual policy, goals, green product
specifications and green supply chain
management.
By attending such meetings, BenQ directly
and indirectly act on Government’s Policy
and obtains feedback to our CSR
achievements. BenQ Foundation is our
best sponsor for public service activities.
Global environmental issues have become
manufacturer’s duties and responsibilities .
BenQ receives inquiries and comments via
mail box, Fax and Tel, and responds to
NGO after confirmation and analysis by
related departments.
16
４
Environment, Safety
and Hygiene
17
4.1 ESH Management
4.1.1 SA and ESH Policy
BenQ has strived to not only fulfill its commitment by providing better products
and services but also devoted itself to the practice and promotion of social
accountability, environmental protection, and safety and health management to care
for and contribute to the society and improve quality of life. From now on, BenQ will
incorporate social accountability, environmental, safety and health management, and
business philosophy into an efficient process for the execution of the SA and ESH
Policy.
We execute the SA and ESH Policy with the following guiding principles:
◆Continual improvement in the protection of labor rights.
◆Green design concept and reducing the use of environmental pollutant.
◆Continual improvement in pollution prevention, energy conservation, safety,
and health assurance.
◆Compliance with standards of social responsibility, regulations, and customer
requests.
Following:
◆Internal review and continual improvement to uphold the rights of employees.
◆Implement Green design and reduce the use of environment-related substances
◆Continual improvement in pollution prevention and energy conservation to
reduce the impact to environment.
◆Compliance with standards of social responsibility, regulations, and customers’
requests.
◆Educate employees about the importance of environment, safety and health.
18
4.1.2 ESH Organization and Responsibility
To reach the goals of ESH, BenQ has established a SA and ESH Management
Committee with the CEO and all department chiefs as the committee members. A
management representative has been assigned by the CEO to be responsible for
implementing the decisions of Committee of SA and ESH Management and task
assignments of Committee of SA and ESH Management, based on the company
property. The ESH policy was authorized and approved by the CEO. The management
representative and his/her task force team will be in charge of formulating and
implementing the company’s ESH strategies. Periodic reviews of ESH performance
will be carried out.
ESH
Chief Member
President
Aspect
Identifiers
Management
Representatives
Regulation
Identifiers
Communication
Task Force Team
General Secretary,
Secretary
Material
Management
HR
Member managers
of all departments
Facility
Engineering
RD
Auditors
BenQ SA and ESH Task Force
4.1.3 ESH Certification and Monitoring
BenQ headquarters has introduced ISO 14001 for environment management
system, OHSAS 18001 for occupational health and safety management system(ESH)
and SA 8000 for social responsibility management system. Meanwhile, the
implementation of actions mandated by regulations has also been certified by
respective ceritification bodies. To optimize the effectiveness of ESH system, we
conduct internal audit once a year to improve and adjust non-conformities promptly.
Accredited certificatfication organizations are also invited to do external audits. Upon
professional advices of a certificated organization, we can revise goals and strategies of
ESH system to correspond to our continuous development policy.
BenQ is a branded supplier without manufacturing oepration. Knowing that
environmental protection is key to our sustainable development and employees are
our greatest assets, we continue following the ESH system and requesting suppliers to
do the same as well.
19
4.1.4 Biodiversity
BenQ headquarters is located at Neihu Technology Park in Taipei City, Taiwan.
Since the split of OEM and Brand in 2007, we have focused on product R&D and
never engaged in any activity, production or service which has significant impact on
biodiversity. Moreover, we do not own, lease, or manage any factory or office which is
located at protected zones or areas with the high biodiversity value.
4.2 Legal Compliance
Building an excellent working environment and taking Corporate Social
Responsibility seriously are always a main objective of BenQ. Within the years of 2008
and 2009, we did not commit any non-compliance mistake.
4.3 Green Office Management
Besides research and development on green products, BenQ also commits to
green office. In order to create a working environment that is friendly to nature, we
not only carry out power/water conservation and resource recycling in the workplace,
but also commit to the formation of a green office. Although our efforts may not look
as significant as other industries, we believe “Many a little makes a mickle.” By doing
this little by little, we have not only provided a comfortable environment to our
employees, but also instilled environmental conservation concepts into the minds of
all BenQers.
4.3.1 Energy
1
In 2009, the total power consumption of BenQ headquarters building was
3,771,800 kWh. To conserve energy and maximize energy efficiency, we have installed
T8 LED lamps with luminosity of 80~95(1m/W) and an average life of 12,000~20,000
hours. In comparison to an incandescent lamp, T8 LED lamps boast 6~10 times in
illumination efficiency, with average life lasting 12~20 times longer.
Besides, we implemented following power-conservation measures in 2009:
◆Decreasing the usage rate of elevators in off hours.
◆Adjusting the electricity system of air conditionors, and shorteninh usage hours
◆Reviewing and controlling power consumption after office hours.
◆Reducing the unnecessary illumination in public areas.
◆Turning off unnecessary illumination outside early.
◆Inspecting office actively to avoid unattended usage of lighting or computers.
◆Adding a checklist before buying new equipment to maximize the efficiency of
1
The energy consumption information in BenQ 2008 CSR was calculated based on floors actually used
by BenQ itself. As the management unit of BenQ headquarters building responsible for its energy
conservation, we would like to extend the coverage of the inforamtion to the entire building from
2009.
20
its power consumption.
Thanks to energy conservation policies, the power consumption of BenQ
headquarters in 2009 dropped 6.5% to 3,771,800 kWh from the 2008 level, which in
turn was 6.3% lower than the previous year.
BenQ has dedicated to the cause of energy conservation and carbon abatement
for a long time. In addition to adjusting the electric usage of air conditioning and
illumination, we have been pushing power conservation among our employees. From
2006 through 2009, we saved 832,800 kWh in power consumption in toal. BenQ
participated 2009 Taipei Energy Saving Prize Competition and was awarded a
champion reward, due to the remarkable performance of saving 570,200 kWh of
power, translted to reduced emission of 364 metric tons CO2, from 2006 through 2008
and EUI (Energy Use Intensity) of 103 kWh/m2-yr, a far cry from the average 190.4
kWh/m2-yr of offices in Taiwan (data from Ministry of Economic Affairs 2009). From
the basis, BenQ will keep moving forward to protect our environment, our country
and our world.
Energy Conservation Performance of BenQ Headquraters from 2006 to 2009
Year
Power consumption (kWh)
Reduction in power
consumption y/y
Emission Coefficient
(kg CO2e/kWh)
CO2 Reduction(tons CO2e)
2006
4,604,600
0%
(baseline)
2007
4,304,800
2008
4,034,400
2009
3,771,800
6.5%
6.3%
6.5%
0.638
0.637
0.636
N/A
0 (baseline)
191.3
172.2
167.03
4.3.2 Water
Water is extremely precious in Taiwan, so we have to commit to water
conservation and wastewater treatment. BenQ has become a branded company since
2007 and thus there is only the problem of wastewater from office, not from
manufacturing. All water we used is from waterworks and we don’t pump
groundwater. In 2009 BenQ headquarters building consumed 31,955 tons of water.
In addition, we consign testing organization to measure our wastewater quality
every year to ensure the wastewater does not impact the environment. All testing
results have been lower than the discharge standards of the government.
4.3.3 Recycling
“Waste material is a resource placed in the wrong place.” Waste classification and
recycling is our main focus. To facilitate proper classification of waste materials, we
have set up diffrennt recycling areas in our office for glass, aluminum foil packs, metal
containers, and plastic bottles. We also recycle wastepaper, used disks and used
batteries. In 2009, BenQ collected recyclable materials up to 24.6% of all waste
produced in its Taiwan office. It was 5.6% higher than 2008.
21
4.3.4 Other Resource Management
Wastepaper is always one of main waste resources in office. In 2009, BenQ
reduced paper consumption progressively via new resource management. We
encouraged employees to bring their own cups, cut down paper towel consumption,
eliminate disposable tableware, replace hard copies with files, and replace one-side
prints with two-side prints. Gusiness card printint also entails paper consumption. We
have used recycled paper to print business cards since 2008 and added a recycling logo
on the bottom right-hand corner of the business cards to highlight the importance of
resource recovering.
4.4 Plan for GHG Inventory
With global warming and greenhouse gas (GHG) emissions having become a
common issue, BenQ has embraced many energy conservation measures and got
remarkable achievement. To accurately trace GHG emission status, BenQ planned for
the establishment of a GHG database in 2009 and set Year 2010 as our baseline for
GHG inventory.
According to GHG Protocol released by World Business Council for Sustainable
Development (WBCSD) and Word Resource Institute (WRI), GHG inventory is
devided into three scopes. BenQ will conduct both quantitative and qualitative
inventory for Scope 1 and Scope 2 but only qualitative evaluation for Scope 3. Scope 1
includes diesel of emergency generators, gasoline of transportation buses and business
cars, fire extinguisher with carbon dioxide, air conditioners and refrigerants in BenQ
headquarters building; Scope 2 includes electricity of the building; Scope 3 covers the
energy consumption of transportation cars, business trip and contractors of food and
beverage in BenQ headquarters building.
22
５
Invertors Relations
23
5.1 Corporate Governance
BenQ abides by the five major corporate governance codes, i.e. to protect the
rights and interests of shareholders, strengthen the power of the Board of Directors,
develop the function of supervisors, respect the rights and interests of interested
parties, as well as promote information transparency, aiming at building up the
operation of the Board of Directors as the top guideline.
Board members are elected by shareholders and composed of seven directors and
one supervisor, who are all professional managers with the expertise in commerce, law,
finance, accounting or other required areas. The Chairman is Mr. K.Y. Lee., who does
not hold a concurrent administrative position. The Board deems the interests of the
Company and shareholders as top priority, as well as conducts operation evaluations
and material resolutions quarterly (in case of material events, urgent provisional
meetings will be convened). If the items to be resolved relate to the interests of
directors, which may conflict with the rights and interests of the Company, the
director will be disqualified for such resolution. Furthermore, supervisors and
accountants also play a supervisory role to monitor the implementation of business of
the Company and the Board, so as to protect the rights and interests of shareholders
and strengthen the power of the Board.
BenQ is a non-public offering company. Currently, except for Qisda Corporation,
most shareholders are employees of the Company. BenQ upholds and promotes the
transparency of operation and the fairness of information transmission, as well as
releases material information by way of Qisda Corporation, in terms of making
business and financial information available for shareholders, customers and other
interested parties via a unified source. Shareholders may submit suggestions or
business directions through monthly business briefings, quarterly meetings of Board
of Directors, and annual shareholders’ meeting.
Moreover, pertaining to the performance management of employees and
managers, BenQ sets the objectives for the next six months every half a year, as well as
determines the performance per the attainment of set objectives and distributes bonus
accordingly. With respect to the performance management of the Board of Directors,
their remunerations are subject to the resolution of the annual shareholders’ meeting.
In the future, BenQ will maintain sounder decision-making and enforcement
organizations to increase operational efficiency and implement corporate governance.
24
Shareholder Meeting
Board of Directors
Audit Office
President/CEO
Technology Product Center
Lifestyle
Design Center
Branding
Manage Center
Finance
Center
ITS Center
HR Center
Global Biz
Planning
Office
Legal Office
ㄐ
Supply Chain
Manage Center
Display BU
Computer &
Mobile BU
Strategic Procure
Center
Patent Technology
Dept.
Customer Care
Center
QM Center
Digital Content
Service dept.
Advanced Biz
Develop Center
5.2 Supervision and Risk Management
BenQ sets, confirms amd manages annual economic, environemtal and social
performamces via comparison with other branded companies, internal evaluation of
each department, and both of internal and external auditing programs.
Possible risks and opportunities, including the compliance with international
regulations, code of conduct and principles, are monitored and reviwed in Risk
Management Committee meeting held by the management team every half a year
(Urgent provisional meetings can be convened, when necessary):
Identify Risk Indexes
Self-evaluate Risks
Execute/Follow-up
Improvement Plan
Execute/Follow-up
Action Items
Annual Report of
Risk Management
◆Identification by each committee member
◆Self-evaluation by each committee member
◆Review and Approval by committee
◆Improvement Plan by committee groups
◆Audit and Approval by committee
◆Execution by committee groups
◆Monitor/Trace/Audit/Approval by committee
◆Approval by the president
25
5.2.1 Countermeasures of the Finance Risk
BenQ adheres to the policy of not engaging in high-risk and high-leverage
investments, lending capital to non-related parties, and guaranteeing for non-related
parties. Derivatives are transacted for hedging and not for speculation. Under the
guidance of the company’s hedging principle for derivatives 2008, there didn’t occur
relevant operational risk. In the future, BenQ will trade in derivatives mainly for
avoiding risk associated with fluctuation in exchange and interest rates, to and
continue to evaluate foreign-currency positions and risks, so as to reduce operational
risk.
5.2.2 Risk Management of Supply Chain
To reduce the impact of supply-chain disruption on business operation, BenQ
embraces the following risk management strategy:
◆ Except for monopoly and unique technical vendors, we maintain at least two
qualified vendors for supply-chain operation. In case one vendor suspends
supply and services, another vendor will immediately steps in in the shortest
time.
◆ Keep searching qualified potential vendors, so that when all current
cooperating vendors suspend their supply and services, the qualified potential
vendors will immediately take over the task in the shortest time.
5.2.3 Risk Evaluation of Climate Change
According to Assessment Report 4 (AR4) released by IPCC(Intergovernmental
Panel on Climate Change) in 2007, the current climate change such as global warming
arised mostly due to human activities. Global change has caused enormous impacts on
worldwide ecosystems, water resources and sea shore areas, and directly or indirectly
affected human life. Thus each government and enterprise regards greenhouse gas
(GHG) as inescapable duty and responsibility for sustainable development.
BenQ is fully aware of potential risks and impact aspects deriving from climate
change. With resources of talents, innovation capabilities and risk management
capabilities, we believe the risks could be transformed into strengthes and
opportunities which can help expand green comsuming marketing, enhance the
fuifillment of CSR, and protect the environment. Most of all, we can thereby promote
green Brand imaging and achieve sustainable objectives.
26
Aspect
Finace
Management
Potential Risks
◆Cost-up of energy bill, insurance fee,
transportation fee
◆Cost-up of compliance with worldwide
GHG/product carbon footprint
regulations
◆Asset and investment for Low-Carbon
Economy (LCE)
◆Strategy and ability for risk management
◆Capability of asset damage and crisis
management
◆Coporate green strategy and
commitment for energy conservation
and carbon abatement
Strength and Opportunity
BenQ has actively monitored possible added
cost deriving from climate change and trend of
worldwide development of GHG or product
carbon footprint regulations, standard or
criteria; for LCE, BenQ Group has entered green
energy industry in advance.
The risk management has been periodically
evaluated and traced; the crisis management
will be enhanced. Meanwhile, we plan to have
set up CO2 inventory of organization in 2010
and set reduction goal accordingly.
Product &
Service
◆Demands for green procurement,
low-carbon product and energy saving
product
◆Demands for product carbon footprint
◆Demands for more energy saving and
greener service contents
BenQ has strong R&D capability and has
launched several low-carbon and evergy saving
products. We finished product carbon footprint
of LCD monitor and LCD-TV in 2009, and will
disclose carbon footprint of projector and
notebook PC in 2010 as well as provide cloud
service for ebook products.
Supply
Chain
◆Demand for carbon footprint disclosure
and CO2 inventory of supply chain
◆Supplier’s capability of stable delivery
◆Demands for greener service of Logistic
Suppl Providers (LSP)
Our major suppliers have started to buid up the
capability of life cycle assessment and carbon
footprint. The transporation ratio of air freight
has been reduced to 20%, and LSPs with greener
service are highly encouraged.
5.3 Anti-corruption
Consumer electronics is a competitive business and the risk regarding corruption
may affect our business integrity, which is the keystone of BenQ’s social responsibility
policy. In BenQ, we do not tolerate corruption of any kind and therefore have included
criteria and responding measurements into the company’s rules and employee’s
guidebook, respectively.
To ensure the understanding of anti-corruption rules by employees, BenQ
provides appropriate training, such as the Win Camp, which is an orientation program
for all new recruits that covers corporate culture, business ethics and etc. Besides, we
also have several communications mechanisms for employees to prevent any
inappropriate manner. To date, there has been no incidence of corruption at BenQ and
we will continue to work hard to uphold our principles in order to consolidate
business integrity, and to make sure we remain corruption-free.
27
６
Product and Service
28
6.1 Quality Policy and Quality Management System
BenQ’s quality policy is “To Deliver Defect-Free, Competitive Product & Services
to Our Customer on Time”. Quality is the guiding belief of each BenQer. Our core
competence lies in advanced and reliable product quality.
The structure of Quality Management System is built based on ISO 9001:2008
and ISO 14000:2004. Besides, BenQ has implemented additional quality control
measurements to enhance the systm and ensure the quality objectives:
◆ Designation of ranking managers to be responsible for quality management
system and sending Quality Engineer to each vendor’s manufacturing site for
quality inspection prior to shipment.
◆ Weekly review of quality index by each product line’s Quality Manager and
analyzing quality issues from collected data.
◆ Monthly review of operation and management by the president.
◆ Evaluation of the quality of each product line’s vendor to assure a better
quality.
6.2 Product Management
To meet customer demand is BenQ’s consistent commitment. BenQ has
formulated and continuously improved product development process to ensure the
quality of product design and production. Our development flow is listed below:
Mass Production
PVT Phase
DVT Phase
EVT Phase
Design Phase
Planning Phase
Proposal phase
Note: EVT (Evaluation Verification Testing); DVT (Design Verification Testing); PVT
(Production Verification Testing)
To protect Earth, BenQ has established green product management system and
required all materials, components/parts, packaging and manufacturing processes to
comply with worldwide regulations such as:
◆ Hazardous subatances management: EU RoHS directive, REACH regulation
and etc.
◆ Tack-back waste e-products: EU WEEE Directive and etc.
◆ Energy-saving design: EU EuP(ErP) Directive, China Energy Labelling and etc.
◆ Others: EU Battery Directive, Package and Package Waste Directive and etc.
29
6.3 Ecodesign
BenQ green products cover four design categories: product design improvement,
energy saving and carbon reduction, packaging improvement and ecolaels:
Product Design Inprovment
Energy Saving & Carbon Reduction
Power consumption Criteria ◆
Energy Saving Design ◆
◆ Environment-related substances
Managemen
◆ Easy-recycling Design
◆ Recycled Plastics
BenQ
Green Product
◆ Reducing Packaging
Materials
◆ Reducing Packaging Volume
◆ Recycled Packaging Materials
◆ Green Printing
CECP, Eco-labelling ◆
◆
TCO’03/’05 ◆
PC3R/TGM/TEL ◆
Eco Labels
EPEAT, Energy Star
Packaging Design Improvement
6.3.1 Product Design Improvement
A. Environment-related substances Management
All BenQ products have to meet Hazardous Substances Guideline
(SUP-QM-07-02) which covers EU RoHS Diective and other legal and voluntary
restricted substances. In 2009, we managed following items:
RoHS Substances
Sum of Cd, Pb, Hg, Cr
6+
Other Legal and Voluntary Restricted Substances
PCB and PCT
Ozone Depletion Substances
Cd and its compounds
PCN
PAHs
Pb and its compounds
Organic Tin coumpounds
Cr6+ and its compounds
SCCP(C10~C13)
PVC(only for packaging &
mechanical parts)
PFOS
PBBs
Formaldehyde
Ni and its compounds
PBDEs
Azo dyes
REACH SVHC(survey only)
Hg and its compounds
Asbestos
Radioactive Substance
Furthermore, we monitored worldwide study reports and suggested control
criteria on possible hazardous substances in electric and electronic products, such as
BFR/PVC-free topics advocated by iNEMI, Green Peace and draft RoHS revision. As a
Brand’s commitment, BenQ plans to accomplish following objectives of hazardous
substances by 2010:
30
◆ Hg: to install LED lighting source to replace traditional CCFL and raise the
quantities of LED products year by year.
◆ As: to adopt arsenic free glass substrate in each product line
◆ BFR: to use BFR-free (<1,000 ppm) plastics (>25g) in all products
◆ PVC: to use PVC-free (<1,000ppm) packaging and mechanical plastic parts in
all products
◆ Phthalates: to ban specified Phthalates (<1,000ppm) in all products
B. Easy-recycling Design Principles
In order to lower environmental impact and facilitate material recycling, BenQ
has embraced the following design principles:
◆ Use single material for plastic parts
◆ Plastic parts can be disassembled with common tools
◆ Identify the material used for plastic parts (>25g) based on ISO 11469
◆ Adopt recycled plastics as much as possible
◆ Embrace the design of snap-in, rather than glue-in or welding, for the
connection type of mechanical parts.
◆ Use less screws and fewer types of bolts
◆ Avoid unnecessary surface coating and metal deposition on casing parts
◆ Avoid paiting, plating and printing in post-treatment
◆ Embrace common color codes or available paints
In general, the Recycling rate, Reuse rate and Energy recovery rate of BenQ
products is over 75%, and can rise to 80% in 2010, in compliance with draft EU WEEE
Directive. Furthermore, in EU, USA and Taiwan BenQ provides recycling service
within local recycling framework to ensure all e-wastes and packaging wastes are well
recycled and disposed.
C. Recycled Plastics
To echo the ecodesign concept of “from cradle to cradle”, we also have adopted
more than 10% recycled plastics (counted by total plastic weights) in several eco
models:
V2400 Eco
V2200 Eco
U121 Eco
nScreen i221 Eco
Recycled plastics>10％
Recycled plastics>15％
Recycled plastics>15％
Recycled plastics>15％
31
6.3.2 Energy Conservation and Carbon Abatement
A. Worlwide Power Consumption Standards and Criteria
BenQ products have already met standby/off mode requirements of EU EuP(ErP)
Directive. In a move leading most peers, we will incorporate off mode of 0.5W
addressed in 2013 criteria in 2010 LCD monitors and launch a leading spec. of 0.1W in
2011 LCD monitors.
In addition, ourl LCD monitors, All-in-One (AIO) PCs, Notebook PCs are ready
for version 5.0 requirements of Energy Star Program and Adapters can meet Level V
requirements of Energy Star for External Power Supply ver. 2.0.
B. Energy Saving Design Principles
As most power consumptions occur in the usage phase of electric and electronic
products, we embrace following energy saving design principles:
1. LCD Monitor
◆ To use parts with energy saving function
or high conversion efficiency as possible
◆ To adopt LED panel with high
illumination efficiency and low power
consumption
◆ To design backlight module with Ambient
Light Sensor and Proximity Sensor to
adjust power consumption
◆ To set backlight enter Power Saving mode
if no image signal and enter Power Off
mode in several miniutes if still no signal
2. Digital Projector
◆ To adopt high efficiency and high
conversion efficiency parts
◆ To design with LED lighting source
◆ To enhance brightness and transparency
by improving Color Wheel layout
◆ To design with zero power consumtion
circuit by adding AC power switch
3. Notebook PC
◆ To use Solid State Disk (SSD) to save 15%
power consumption
◆ To design modules of Bluetooth, TV,
Ethernet, Wireless and backlight with zero
power consumtion circuit if no using
4. Digital Camera
◆ To lower power consumption by special
software
◆ To set the peripherals enter Standby mode
atuomatically
◆ To lower Standby consumption by Burst
mode if PWM is entering Power off
◆ To add “Eco preset” mode and show up
the power saving percentages
◆ To remind users with icon of power
consumption index when adjusting
backlight
◆ To remind users the time to rest by adding
OSD Timer
◆ To control light source enter ECO (energy
saving) mode by software
◆ To minimize power consumtion by
flexible control of each module switch
◆ To raise brightness performance and
increase usage efficiency of projector
◆ To save at most 30% power by providing
function of Switchable Graphics
◆ To save about 5% power by auto
sensoring Ethernet or entering power
saving mode
◆ To save 10% power by adjusting
brightness of LCD panel automatically
with BenQ’s power saving technique
32
By adopting the above design principles, our 2009 eco models have pretty good
performance in energy saving:
Product
AIO
2009 Eco model
nScreen i221 Eco
Benchmarking Model
Normal Desktop
(200W)
Power On Power On Energy saved Cost saved Reduced CO2
saved W
hrs/day
KWhr/yr
NTD
Kg CO2e
149
8
435.08
1,061
277.15
6.51
8
19.01
46
12.11
Notebook
Joybook U121 Eco BenQ S61
LCD TV
VK3211
BenQ VB3222
40
8
116.80
285
74.40
Projector
MP772/MP575
BenQ MP771/MP722
80
8
256.96
627
163.68
LCD
V2400 Eco
BenQ G2411HD
18
8
56.06
137
35.71
DSC
C1030 Eco
BenQ C1020
0.2
1
0.07
0
0.05
Note：1.Taipower, Energy Charge: 2.5 NTD(Sumer); 2.41 NTD(Non-Sumer), July 2008
2.Taipower, CO2 emission coefficient of power: 0.636 Kg CO2e/kWh, 2008
3.Usage scenario assumptions: Power-on for 8 hrs/day; Standby/Off for 16 hrs/day
6.3.3 Packaging Improvement
Product packaging is also an important category of BenQ ecodesign. In 2009 we
revised packaging design to achieve compact size, raised loading rate, and reduced
energy consumption for transportation and its cost.
A. Reducing Packaging Materials
Taking LCD monitor V2400 Eco as an exemple, we used recycled papers instead
of EPS as cushion and thereby enhanced the recycling rate of packaging. With slim
packaging design, in addition to reducing packaging materials, we saved 56% shipping
space and lowered the transporation cost and the environmental impact it may cause.
2008 LCD Monitor Benchmark Project
2009 LCD Monitor Project Improved
33
B. Reducing Packaging Volume
For instance, plastic partitions for DSC products are replaced with recycled
papers, user manuals are replaced with e-file, and optimized packing is attained by
meticulously calculating the size of packaging and pallets, thereby saving 20% volume
in total.
2008 DSC Benchmark Project
2009 DSC Project Improved
C. Recycled Packaging Materials
All 2009 Eco models embraced recycled boards (>80% recycled content). We plan
to extend the use of recycled packaging materials to all models from 2010 and increase
the recycled contents for recycled boards to 85%.
D. Green Printing
Except for 80% recycled boards, all 2009 Eco models also adopted mono color of
soy ink printing on gift boxes to save 70% inks and facilitate the recycling of packaging.
In 2010, we plan to use more soy ink both in each product’s gift box and spec. sheet.
Gift Box of U121 Eco
Gift Box of nScreen i221 Eco
6.3.4 Eco Labels
Eco Label products stand for about 25% advanced products in the market. BenQ
has not only embraced the ecodesign concepts of energy conservation, carbon
abatement, low environmental impact and environment friendly materials, but applied
for ecolabels to underscore the compliance of our eco models with the latest
requirements for green products. Based on registered dates, in 2009 we were granted
ecolabels as follows:
34
A. China
Eco-label
China CECP
China Environmental
Labelling
2009 Registered Products
Projectors: MP525, MP575, MP626(V), MP670(V), MP724,
MP727(ST), MP776(ST), MP777, MP782(ST-V), EP3225,
EP3230, EP3725D, EP3726D
LCD Monitors: V2200 Eco, V2400 Eco
LCD TVs: VK3211
B. USA
Eco-label
EPEAT
2009 registered products
LCD Monitors: Gold-V2200 Eco, V2400 Eco;
Silver-E2220HD, E2400HD
Notebook PC: U121 Eco
Energy Star
AIO PC: nScreen i221 Eco
LCD Monitors: E910(T), E2220HD(P), E2420HD(P), G610HDPL,
G702AD, G920HD(A), G920W(A), G920W(A)L,
G922HD(A)L, G922HDP(A)L, G2020HD(A),
G2222HD(A)L, G2222HDH, G2222HDA, G2420HD,
G2420HDBL, G2411HD(A), G2411HDB, M2700HD,
2200 Eco, V2210(Eco), V2220(P), V2400 Eco,
2410B, V2410T, V2410(Eco)
Notebook PCs: S35, S43, U102, U103, U121, U122
AIO PCs: nScreen i91, nScreen i92, nScreen i221
C. EU
Eco-label
2009 registered products
TCO’03
LCD Monitors: G610HDA, G610HDAL, G2411HD, G2411HDA
TCO’05
LCD Monitors: G920W(A), G920W(A)L, G922HD(A), G922HD(A)L,
G922HDPL, G2420HDBL, V2200 Eco, V2210,
V2210B, V2210 Eco, V2400 Eco,V2410 Eco, V2410,
V2410B, V2410T
D. Japan
Eco-label
Japan PC Green Label
(PC3R)
2009 registered products
LCD Monitors: E900HDP, E2220HD, E2420HD, M2200HD,
M2400HD, G2220HD, G920HD, G2411HD,
G922HD, G925HD, E900HDP
AIO PCs: nScreen i91, nScreen i221
E. Taiwan
Eco-label
Taiwan Green Mark
2009 registered products
LCD Monitors: E900HD, E900HDA, E2200HD, E2200HDA, SE2231,
MK2432
Projectors: MP575, MP623, MP724, MP727, MP735, MP772ST
Notebook PCs: U121 Eco
Taiwan Energy Label
LCD Monitors: M24K, MK2432, SE2231
35
6.4 Product Carbon Footprint
Product Carbon Footprint is a measurement of any direct and indirect CO2
emissions during whole life cycle of the product (ISAUK Research Report 07-01, 2007).
BenQ supports sustainable activities aimed to keep the Earth better and closely follows
worldwide trend of carbon footprint measurement criteria for Country, City,
Enterprise, Indivisual and Products. For BenQ itself, we set year 2010 as the baseline
for GHG inventory. We co-worked with vendors of LCD monitor (G2020HD) and
LCD TV (VB3223E) in launching our pioneering models to disclose product carbon
footprint based on PAS 2050 standard created by BSI, Carbon Trust and DEFRA. Both
products are the first ones to be awarded with certifications of carbon footprint in
Taiwan industry.
Product
LCI Boundary
Manufacturing/
Sell-in
Life span
Usage Senario
LCD Monitor (G2020HD)
◆B2C(business-to-consumer)
◆Include packaging
LCD TV(VB3223E)
◆B2C(business-to-consumer)
◆Include packaging
China
Taiwan
6 years*1
7.2 years*3
◆On mode: 6 hrs/day*2
◆Sleep mode: 2 hrs/day*2
◆Off mode: 16 hrs/day*2
◆On mode: 5 hrs/day*4
◆Sleep/Off mode: 19 hrs/day*4
Carbon
Footprint
Within
Life Cycle
Total Carbon
Footprint
Verification by
443 kg CO2e
1,255 kg CO2e
BSI Taiwan
SGS Taiwan
Note：1.Taiwan EPA, Project Summary Report(No. EPA-94-HA15-03-A085), May 2006.
2.Environment and Development Foundation,”PCR- for the Preparation of Environmental
Product Declaration (EPD) of TFT-LCD Monitors”, November 2008.
3. Masahiro Oguchi, Takashi Kameya, Suguru Yagi, Kohei Urano, Product flow analysis of
various consumer durables in Japan, RECYCL-1965, 2007.
4. AU Optronics, “PCR- for the Preparation of Environmental Product Declaration (EPD) of
TFT-LCD TVs (draft)”, 2009.
36
6.4 Customer Care Quality
BenQ’s customer care is provided through the establishment of service centers
and service network built by authorized service providers worldwide. Our Website has
also published information listed below:
◆ Corporate Information
◆ Product Information
◆ Promotions
◆ Online Shop (Depends on Regions)
◆ Product Warranty
◆ Product Support Information
◆ Software Updates.
◆ Contact Information for Service Center, Authorized Service Provider.
Customer satisfaction surveys are conducted by BenQ’s five regional sales offices
worldwide regularly. Survey results are used for the benchmarking and auditing of
each service center & authorized service provider. Displacement of or request for
quality improvements will be sent to those service center or providers that fail to meet
the requirements of BenQ’s standard service quality.
All authorized service providers are asked to provide service records by uploading
them to a database for all regional sales offices to review. BenQ’s headquarters in
Taiwan also does service data analysis on a daily basis for service quality assurance to
ensure continuing improvements.
37
７
Vendor and LSP
38
7.1 Management Principles
Since the split of OEM and Brand, BenQ has outsourced R&D, manufacturing
and logistics operation to professional suppliers and logistics service providers. To
enhance business competitiveness, we focus on brand marketing, product and
technology developoment, global logistics, after-service and integrate all suppliers and
logistics service providers’s resources.
The speedy growth of new computing and internet technologies has contributed
to global economic developed but also produced ecological impacts day by day. For
sustainable development, BenQ requires suppliers and logistics service providers to
obtain ISO 9001 and ISO 14001 certification as a demonstration of social
responsibility.
7.2 Vendor Selection
To provide best service quality and the most environment-friendly products to
customers, BenQ follows standard procedure for vendor selection. Through the
qualification and auditing processes, we wish to build a lasting relationship with
vendors that could colaborate with BenQ in fulfilling social responsibility. Since 2008,
BenQ has reinforced our requirements for existing ventors on social
responsibility-related issues and advocated same ideas among potential vendors.
In BenQ management system and control flow, potential vendors have to
cooperate actively with BenQ for auditing program and documents review on issues
regarding environment caring and social responsibility, in order to enter QVL
(Qualified Vendor List):
QVL to provide：
Vendor
Required
QVL
Basic Info.
documents
Review
s
◆ ISO 14001
◆ OHSAS 18001
◆ SA 8000
For vendors that cannot offer copies of SA 8000 certificates, an improvement
plan or a pledge to follow the standards of SA 8000 is required and BenQ will track the
progress of their phase-in plan. For vendors that cannot offer copies of ISO 14001 or
OHSAS 18001, BenQ will require them to produce a phase-in or improvement plan.
Regarding aforementioned operational procedure, 100% of current vendors have
passed related documents review and tracks. In the meantime, before a QVL vendor
becomes a formal supplier, BenQ would carry out RFQ (Request for Quotation)
process to guarantee that their production and products conform to environment
assessment and safety requirements.
39
In RFQ stage, except for general specs, BenQ also requires the compliance with
quality, EMC, safety and green product specs such as ecodesign requirements for
EuP(ErP) and BenQ Restriction of Hazardous Substance Guideline (SUP-QM-07-02).
If vendors fail to commit or fail at auditing, they could not be awarded the project. Via
such process, BenQ assures the products can meet customer needs.
From 2010, BenQ will launch more green products and enhance green supply
chain management. We will ask suppliers to implement carbon footprint inventory,
RoHS revision(draft) and low halogen product etc. step by step, in order to offer the
safest and most environment-friendly products to customers. Furthermore, by
introducing such movements, we wish to collaborate with qualified vendors, fulfilling
together the commitment to the healthiness of customers, so as to safeguard the
ecological environment and protect the planet we live on.
7.3 LSP Selection
BenQ not only verifies conformance of transportation service to our
requirements but also demands logistics service providers (LSP) to provide ISO 9001
and ISO 14001 certification in LSP selection procedure. If vendors can provide ISO
9001 and ISO 14001 certification and conform to our requirement for freight cost and
service, they are likely to become qualified LSPs.
Regarding transportation process, the capacity of marine transportation is larger
than air transportation and carbon dioxide emissions per unit of marine
transportation is also lower than air transportation. Most BenQ cargo is shipped via
marine transportation. For the sake of carbon abatement and ecological environment
protection, we had raise the share of marine transportation to 80% in both 2008 and
2009, compared with 60% in 2007, leaving only 20% to air transportation.
Reference：International Chamber of Shipping, “Shipping, World Trade and the Reduction
of CO2 Emissions”, 2009
40
Many shipping firms have slowed down sailing speed for economical benefit and
environmental protection. 2According to related research, when the speed of a ship
drops from twenty-four knots to eighteen knots, it would reducefuel wastage and
carbon dioxide emissions by 60%. BenQ not only chooses logistics service providers
which conform to the requirement of energy conservation and environmental
protection but also actively look for transportation services featuring energy
conservation and low carbon emission in the market.
2
Theo E. Notteboom, Bert Vernimmen, “The effect of high fuel costs on liner service configuration in
container shipping”, Journal of Transport Geography, 2008
41
８
Human Resource
42
8.1 Employee Profile
As of Feb 28, 2010, BenQ had hired 1,137 employees worldwide in Asia, Australia,
Europe, and the Americas. There are over 47 various nationalities among employees;
34.7% of employees are in Taiwan headquarters, and the other 65.3% employees are in
other overseas offices.
Year
Worldwide
Overseas
Taiwan
2008.09
1,694
1,207
487
2009.02
1,399
998
401
2010.02
1,137
742
395
Note：The above information is without Temporary workers
Employment Type
Male（％）
Female（％）
Permanent
63.7
36.3
Temporary
15.4
84.6
Note：The above information is based on Taiwan area by 2009.12.31.
8.1.1 High Quality Workforce
BenQ employs high quality workforce. 92.4% of our employees have Bachelor
degree or higher; 40.8% employees have Master degree.
Education Background（％）
Master and above
Bachelor
Other
40.8
51.6
7.6
8.1.2 Age and Gender Distribution
BenQ believes in equal opportunity for both sexes and for people of all ages, an
attitude which is fully reflected in out recruiting and talent cultivation policies. The
average age of staff is 35 years old, with 53.8% in their 30s to 40s. Male workers
account for 62.2% , while female workers amount to 37.8%.
Age Distribution（％）
＜30 years old
30~40 years old
＞40 years old
21.9
53.8
24.3
Gender Distribution（％）
Female
37.8
Male
62.2
43
8.2 Our Commitment
BenQ believes that compensation and benefits are an important issue to our
employees, and therefore have developed a competitive compensation policy.
Every full-time employee in Taiwan is guaranteed to have monthly salary,
Dragon-Boat Festival bonus, Mid-Autumn Festival bonus, and Year-End bonus.
Performance bonuses are granted according to individual performance and company
performance every year. Employee dividend sharing from BenQ’s profits are also
allocated to our employees.
All employees are guaranteed to be paid higher than the basic wage set by the
Labor Standards Act. The employee’s compensation is determined by employee’s
professional experience, personal performance, and educational background.
Candidates with identical background will have identical starting pay, regardless of
their race, religion, political affiliation, gender, marital status, and membership of
labor union. Employees are always paid on schedule and can inquire about salary
details on Online Salary Inquiry System which guarantees confidentiality, saves ink
and papers, and fosters employees’ self-management. Any compensation payment is a
reward for employees’ contribution and as thus shall not be deducted in advance, as
penalty for breach of contract or as indemnity.
In compliance with local legal requirement, on the first day when joining BenQ,
all employees are provided with Labor Insurance, National Health Insurance,
Engagement/Volunteer Leave, and other required leaves. All employees are also covered
by group insurance which is additional to the local legal requirement, such as life
insurance, health insurance, cancer medical-expense insurance, accidental death and
dismemberment insurance, accident insurance aviation clause, and so on. The
retirement plan for our employees conforms to the local legal requirements. In Taiwan,
the structure of retirement plan is based on either defined benefit or defined
contribution plan; and premium is paid each month directly by BenQ to either the
legal pension account or the personal pension account under the Labor Standards Act
and the Labor Pension Act. The pension policy in our worldwide operation offices are
compliance with each country’s local pension law.
When significant operational changes that might affect employee’s rights arise,
according to the local labor law, we provide employees 10 days of advance notice if
employee’s service period is longer than 3 months and shorter than 1 year; 20 days of
advance notice if employee’s service period is longer than 1 year and shorter than 3
years; and 30 days of advance notice if employee’s service period is longer than 3 years.
44
8.3 Working Environment
8.3.1 Workplace Safety
BenQ headquarters has been certified OHSAS 18001 for an occupational health
and safety management system. Inspired by the vision of a happy company, we have
integrated global standards and government regulations to establish our ESH
management system. We not only strive to prevent the happening of traditional
environment-related events and work-related accidents, but also establish entrance
control mechanism and employee opinion system to safeguard the personal and
property safety of employees.
We sett up an entrance control system at the entrance of the building to protect
the staff. In order to enhance the safety in the office, we provide a system named
“1234” to collect opinions from our employees.
Based on continuous improvement cycles, BenQ formulates a series of regular
inspections in accordance with regulations for environmental soundness. An ESH task
force team identifies and evaluates risk, provides task assistance, and implements
improvement and actions as part of management system. Committee of ESH
management would review these key issues to ensure addressed property. Comments
from the members of committee of ESH management and staff are used in planning
our safety training as well as the frequency of safety inspections.
Although the office working style is simple, it highlights the importance of
emergency responses. To avoid major accidents, such as fire accidents, food poisoning
or natural disasters, many kinds of emergency response procedure have been
established. Periodical courses of evacuation drill, emergency response training, and
equipment training are held to effectively and efficiently minimize the impact of
occupational hazards.
With systematic safety management, in 2009 both of our Disabling Frequency
Rate(FR) and Disabling Severity Rate(SR) were 1.42. All the accidents belong to traffic
accidents, rather than those related to company environment or working. Encouraged
by this accomplishment, we seek further improvement of our performance to ensure a
more comfortable and safe environment for all employees.
Item
Schedule
Inspection Results
Drinking Water
Jan, April, July, Oct
Under the standards of regulation
Noise (Surrounding)
Oct
Under the standards of regulation
Noise (Workplace)
June, Dec
Under the standards of regulation - 85dB(A)
Illumination
June, Dec
Concentration of
Carbon dioxide
June, Dec
Under the standards of regulation
Office area>300Lux, Others>100Lux
Under the standards of regulation <5,000ppm
45
Item
2008
2009
Disabling Frequency Rate (FR)
0
1.42
Disabling Severity Rate (SR)
0
1.42
Evacuation drill
8.3.2 Occupational Health
We’ve been creating a healthy and vibrant workplace for our employees for years.
In this workplace our employees can be fully committed to their works without any
distractions. We’ve been taking the occupational health examination conducted by
Taipei City Government since 2005, and won the honor of the best workplace in 2005
and 2006. In addition, we were certified as a healthy workplace by Bureau of Health
Promotion, Department of Health, Taiwan in 2007 and 2009.
◆2005 Awarded the Best Workplace Prize
◆2005 Awarded the Eden Prize
◆2006 Awarded the Healthy Workplace Legacy
Prize of Taipei City
◆2007 Granted Piloting Health Award
◆2007 Awarded Badge of Certified Healthy
Workplace
◆2008 Excellent Healthy Workplace designated
by Director of Burea of Health
Promotion
◆2009 Badge of Certified Healthy Workplace
46
We take strategic approaches, including regular health examination programs and
the provision of health-promoting activities and medical facilities to the staff, to creat
a healthy workplace for our employees. Any unusual report/data from the health
examination will be treated for further diagnosis or follow-up evaluation. Other
health-related activities are held regularly for all colleagues including interesting
healthy promotion program, presentation of health knowledge, training course for
“first aid” and occupational safety knowledge, such as:
◆ Why cancers occurr suddenly
◆ Course for eyes protection for Computer workers
◆ DIY for massage and relaxation–the prevention of cardiovascular disease
◆ Repetitive Strain Injury for Computer workers
We also cooperate with Eden Social Welfare Foundation in running an in-house
massage room, where massage professionals from the Foundation help our employees
relieve their tensions and stress. The service not only improves the health of colleagues
but also provides working opportunities to the blind people. In 2009, the service was
provided to over 1,000 persons/timet. We also have a well-equipped nursing room,
which is granted a 5 Star rating by two Parenting magazines.
In additionl to offering all employees the opportunities of trainings and
development, we do our best to make BenQ a blissful enterprise by conducting the
Happy Mall program. This program encourages our employees to pursue personal
health and fulfillment, while devoting themselves to the company.
47
Weight control activity
Breastfeeding-Friendly Workplace
In-house massaging service
Regular healthy examination
8.3.3 Livinging Environment
In an expression of its care for employees’ daily life, BenQ provides them a
comfortable living environment, various services and facilities including a canteen to
supply meals during lunch and dinner times, a coffee shop, a fitness center, a
gymnasium, massage service, wellness center, a mailroom, and etc to create a pleasant
workplace for all the staffers to spend their working hours.
48
8.3.4 Human Rights
BenQ headquarters has embraced SA 8000 for social accountability management
system since April 2006. We have started ESH plan based on the standards of the
management system to safeguard the right of employees. External audit is conducted
once a half year to ensure effective management. Our policy on labor rights follows:
◆Child Labor: BenQ does not employ child labor.
◆Forced Labor: BenQ respects employee’s free will and forbids any forced labor.
◆Health and Safety: The company has passed the certifications of ISO 14001 and
OHSAS 18001.
◆Freedom of Association: BenQ has diverse communications channels and
respects the right of all employees to form and join organizations of their
choice.
◆Discrimination: BenQ does not engage in or support discrimination in hiring,
remuneration, access to training, promotion, termination, or retirement.
◆Disciplinary Practices: BenQ forbids any abusive punishment or behavior.
◆Working hours: BenQ complies with local laws on working hours.
◆Remuneration: BenQ ensures that wages and benefits are rendered in full
compliance with local laws and deductions from wages are not made for
disciplinary reasons.
BenQ SA and ESH policy is compliant with standards of social responsibility,
meaning that BenQ does not employ child or forced labor, but provides a healthy and
safe workplace and ensures convenient communications channels for employees.
There’s no discrimination against race, gender, marital status, age, political affiliation
or religion. We care for staffers and ensure remuneration shall meet at least legal or
industrial standards. No harsh or inhumane treatment is allowed. From recruitment
on, BenQ complies with the standards of the policy. No incident of discrimination,
forced labor or child labor was identified in 2008. To be a responsible corporate citizen,
we also request our suppliers to follow our insistence on human right.
8.4 Employee Relations
BenQ puts in place a variety of internal communication channels, including
“1234 mailbox”, staff meeting, management meeting, welfare committee meeting and
food committee meeting, etc. Through these channels, the employees can deliver their
opinions and get instant and effective responses.
Employee rights to the freedom of collective bargaining are embodied in
quarterly labor-management meeting. The ratio of employee representatives to
management representatives is 1 to 1.6. The employee representatives are elected
directly by all employees in each department. These representatives are responsible for
expressing opinions raised by all employees. The conclusions for every issue under
discussion are recorded in quarterly labor-management meeting minutes, which will
be sent to all relevant departments for reviews and implementations.
49
Monthly Sales Status Seminar
Supervisors
Director Meeting
Welfare Committee
HR Structure
Food Committee
Labor-capital meeting
Sex harass
Complaint Channel
Responsible
person
M a n a g e m e n t
E m p l o y e e
1234 mail box
T o p
B e n Q
Department meeting
Interview
BenQ Communication Frame
8.5 Training and Talent Development
Talent is the cornerstone of BenQ's competitive advantage. Supporting and
developing BenQ talent has always been a key management principle. Based on the
needs of the company, employee skill courses and management leadership programs
have been held continuously to reinforce BenQ's competitive edge. Additionally,
instillation of knowledge and corporate culture into daily work behavior of employees
has become an indispensable tool in the development of talent and the development of
the company.
In 2009, every employee received at least 47 hours of training in various topics,
including corporate culture, professional skill enhancement, and leadership
development. In total, 305 courses were offered and attended by over 3,321 persons.
Further, BenQ encouraged group learning by supporting the sharing and transfer of
new knowledge and skills between teams, departments, and business divisions. For
new employees, we offer training program to introduce corporate culture, branding,
and fundamental working skills under the auspices of Win Camp.
50
BenQ learning system includes New employee training, Competency training and
Leadership/Managerial training. Each employee can participate in these training
courses by individual or department demand. For effectively communications, we
formulate ESH training courses including health and safety, management system,
emergency response, green products, environmental protection, and social
responsibility according to legal requirements and the characteristics of the company
and industrial environment. We also encourage employees to apply for subsidy to
attend external training programs.
BenQ Learning
System
New Employee
training
Corporate
Culture
Competency Training
Core
Competency
Professional
training
Managerial
Competency
Leadership and
Managerial Training
New
Manager
Training
Senior
Manager
Training
Top
Manager
Training
Employees can join e-learning courses, freely inquire about the training timetable,
and register for training courses directly via E-Learning System (Learning@BenQ).
At year end, each employee has to conduct performance appraisal and propose
next year’s Individual Development Plan, via internal and/or external training, to
improve their professional and general skills. Sustainable management is not only
based on product innovation and process improvement, but rely on an organism-like
organization able to effortlessly adjust to challenges posed by the environment. BenQ
supports this concept and continues to strengthen organizational learning capabilities
and employee training and development. Cultivating our competitive strength now
will determine our ability to face the challenges of the future.
51
９
Humanistic and Social
Concern
52
Bringing enjoyable technology to the stage of the world, walking step by step with
global vision, BenQ always believes that the goal of an enterprise is not only making
profit and being on the stage of the world but also fulfilling a firm commitment to the
world and human being.
9.1 BenQ Foundation
The establishment of BenQ Foundation has embodied BenQ’s commitment to
offering humanistic outreach to the community. Founded in 2003, the Foundation
acts as a catalyst to disseminate the spirit of “Bringing Enjoyment and Quality to Life”
through educational programs, charitable donations, awards and scholarships. The
Foundation believes these efforts will foster the long-term development of beauty and
truth in arts and literature as well as future concrete innovations for society. Here’s
the exceprt of BenQ Foundatoin’s many activities:
▍BenQ Award
With the advent of the digital era, aware of the importance of digitally recording
this wave of digital revolution, the BenQ Foundation has organized the BenQ Award to
promote the value of creative writing and to encourage writing on the subject of how
technologies have brought us a beautiful new world.
The BenQ Award aims to encourage participants creating literary works based on
their daily experiences and presenting them digitally in a new digital aesthetics and
literary style.
Event Promotion
Competition theme
數位感動創意生活
53
▍Reading For Hope
To narrow the gap of educational resources between urban and rural areas, BenQ
Foundation has joined hands with Commonwealth magazine in pushing the “reading
for hope” program, which includes the donation of books and magazines to
elementary schools in remote areas, enabling their schoolchildren to access good books
anytime, anywhere. Under the auspices of the program, the foundation has also
sponsored reading-assistance activities at four remotely located elementary schools for
four years in a row, including Juiping elementary school in Linkou village of Taipei
County, Sanfeng elementary school in Hsinchu County, Chihsing elementary school in
Taichung County, and Chenhai elementary school in Tainan City. Volunteers from the
group, dubbed “Q seed volunteers,” first receive training to become storytellers and
then assist schoolchildren in reading illustrated book to arouse their reading interest,
so that they can form correct value concept and develop the capability for lifelong
learning.
“Reading for hope” features reading under such guiding methods as activities,
drama, and play, which are coupled with the vivid and lively tones and body language
of volunteers to lead schoolchildren to be immersed in the stories of illustrated books,
so that they can form correct value concept. In every session of “reading for hope,”
volunteers can be spotted making serious preparation and brilliant performance,
striving to achieve the best effect via painstakingly producing sophisticated stage
properties or costumes or undertaking rehearsals repeatedly. Volunteers invariably
present the contents of books to children in most lively manner and attract their
concentrated attention, thereby instilling the morals of the books in their minds
deeply.
The cultivation of correct value concept is carried out not only via interaction in
classes but also play and interaction between volunteers and children during class
breaks which deepens mutual trust and builds an emotional tie, inducing children to
regard volunteers as targets of trust and learning. Meanwhile, volunteers also derive
utmost happiness from their contribution when they spot solid growth potential in
those children. In 2009, over 200 Q volunteer persons took part in the “reading with
hope” events at six elementary schools located in the remote villages of Juiping of
Taipei County’s Linkou, Telung of Taoyuan County, Sanfeng of Hsinchu County,
Chihsing and Houli of Taiching County, and Chenhai of Tainan County.
54
▍Assistance plan for Miaoli Digital Opportunity Center
BenQ Foundation takes part in the “plan for pushing the creation of digital
opportunities in remote villages,” starting with the provision of assistance to nine
“digital opportunity centers” (DOC) in Miaoli County in 2008 and further expanding
the scale to 12 centers in 2009. The foundation forges optimal courses in the three
major aspects of digital learning, tourism industry, and local culture for the centers,
not only helping community members augment their information-application
capability but also contributing to the marketing of local agricultural products and
tourist attractions, as well as joining hands with community leaders and senior
students in establishing digital archive for local culture.
Effort over the past two years has generated abundant results, converting many
students from a computer novice to a veteran capable of marketing their products via
blogs or online auction, thereby improving their livelihood. A good example is a
villager nicknamed “Brother Red Date” in Kungguan village of Miaoli County, who
successfully applied digital technology in marketing red dates after two years of serious
learning. He subsequently became a famous figure online and gained even wider fame
following the coverage of his story by cable-TV news channel TVBS.
55
BenQ Foundation has also erected online marketing platform for several varieties
of local fruits, such as top-grafted pear of Sanwan, Wendan shaddock of Hsihu, and
sweet persimmon of Shilin, which, plus the pushing of collective purchase among the
group’s employees, has elicited warm reception and scored remarkable result. Another
key task is the digital recording of Hakka and aboriginal culture, such as the Hakka
deity play, Earth God culture, weaving operation of the Atayal tribe, and the paSta’ay
festival of the Saisiyat tribe.
56
9.2 Social Concern
▍Aug. 8 Green Light Plan
After typhoon Morakot wrought havoc in Taiwan in summer 2009, the BenQ
Group was among the first donors, contributing NT$100 million to the relief
operation and urging others in the society to open their pockets too. In addition,
BenQ launched an in-house “You are the hope” program, encouraging its employees to
make donations, whatever the amount, to help Aug. 8 flood victims during the
typhoon weather their plight. The program elicited warm response from BenQ staffers,
who gave out NT$1 million together. Donations made by the group companies,
staffers, and China’ss Changhong Electric Co., Ltd. totaled NT$230 million, which is
managed by BenQ Foundation.
The group has set up a panel to oversee the
implementation of the relief program, dubbed “Aug. 8 Green Light Plan,”which has
listed the education of the children in disaster areas as the primary objective.
After discussion with the Ministry of Education, the BenQ Foundation offered
assistance for the campus reconstruction of Taiwu elementary school in Pingtung
County and Chialan elementary school in Taitung County, employing the group’s
green technology to build a campus on the basis of green architectural design and
energy-conservation concept, which highlights co-existence of humans and nature.
The foundation also assisted schools and tribes in disaster areas in constructing
solar-energy systems, as a back-up power source during the occurrence of major
natural disasters in the future.
The “Aug. 8 Green Light Plan” panel consists of architect Kuo Hsu-yuan, Fu Tsu
Construction, the construction and solar-energy teams of AU Optronics, designer
Hsiao Chin-yang, and writer Chu Hsin-yi, as well as award-winning directors Yang
Li-chou and Chen Wen-pin, who together produced documentary for the life of Taiwu
and Chialan tribes and schools.
In addition, as computer equipment of many schools and communities in
disaster areas were seriously damaged, the BenQ Foundation donated 1,000 PCs,
including PCs, notebook PCs, and projectors featuring one-piece injection-molded
body, to schools and digital opportunity centers in dozens of municipalities.
57
▍Supporting Local Agriculture
BenQ supports Taiwanese agriculture by purchasing fruits from Fanlu Township
Farmers’ Association, Chiayi County. With the enthusiastic support of our employees,
about 1,000 boxes of persimmons were sold out in the purchase, bringing revenue of
hundreds of thousands of NT dollars to the Farmer’s Association. This purchase not
only represented the largest amount for a single order, but also encouraged the
work-harding farmers to keep devoting to quality Taiwanese agriculture.
58
Meanwhile, BenQ group also responds to the new concept of diet, “low food
mileages”, by purchasing the healthiest, freshest Taiwanese agricultural products. By
taking actions in daily life, BenQ leads its colleagues to reduce the emission of CO2 and
achieve the goal of carbon abatement. In 2009 we held several purchasing activities:
Month
Purchasing Item
Place of origin
Jan
Orange
Gukeng Township, Yunlin County
April
Organic Tomato
Puyan Township, Changhua County
Junly
Pear
Sanwan Township, Miaoli County
Sept.
Pomelo
Ruisui Township, Hualien County
Sept.
Pomelo
Madou Township, Tainan County
Nov.
Persimmon
Dongshi Township, Taichung County
Nov.
Persimmon
Motaining, Taichung County
▍Encouraging Carbon Reduction Commuting
In order to reduce CO2 emissions, BenQ provides parking spaces for bicycle sto
encourage staffer cycling to work. Besides, BenQ held a series of “Tour de East Taiwan”
campaign to provide staffers an opportunity to get closer to nature and experience
human culture. To date, the activitiesd have attracted the participation of 202
persons/time.
To respond to the company policy, colleagues have set up bicycle club by their
own. They have riding activities every Tuesday night and on holidays. It’s a great
chance to visit the outskirts of Taipei via a vehicle which produces no carbon emission.
59
▍GRI G3 Index
Aspect
Strategy and
Analysis
Organization
Profile
Report Profile
Report Scope
and Boundary
GRI Content
Index
Assurance
Governance
GRI G3 Index
Statement from the most senior decisionmaker of the organization about the
1.1 relevance of sustainability to the organization and its strategy
1.2 Description of key impacts, risks, and opportunities
2.1 Name of the organization
2.2 Primary brands, products, and/or services
2.3 Operational structure of the organization
2.4 Location of organization’s headquarters
Number of countries where the organization operates, and names of countries
2.5 with either major operations or that are specifically relevant to the
sustainability issues covered in the report
2.6 Nature of ownership and legal form
Markets served (including geographic breakdown, sectors served, and types of
2.7 customers/beneficiaries)
2.8 Scale of the reporting organization
Significant changes during the reporting period regarding size, structure, or
2.9 ownership
2.10 Awards received in the reporting period
3.1 Reporting period for information provided
3.2 Date of most recent previous report (if any)
3.3 Reporting cycle (annual, biennial, etc)
3.4 Contact point for questions regarding the report or its contents
3.5 Process for defining report content
3.6 Boundary of the report
3.7 State any specific limitations on the scope or boundary of the report
Basis for reporting on joint ventures, subsidiaries, leased facilities, outsourced
3.8 operations, and other entities that can significantly affect comparability from
period to period and/or between organizations
Data measurement techniques and the bases of calculations, including
3.9 assumptions and techniques underlying estimations applied to the
compilation of the Indicators and other information in the report.
Explanation of the effect of any re-statements of information provided in
3.10 earlier reports, and the reasons for such re-statement
Significant changes from previous reporting periods in the scope, boundary, or
3.11 measurement methods applied in the report
3.12 Table identifying the location of the Standard Disclosures in the report
Policy and current practice with regard to seeking external assurance for the
3.13 report
4.1 Governance structure of the organization
Indicate whether the Chair of the highest governance body is also an executive
4.2 officer
For organizations that have a unitary board structure, state the number of
4.3 members of the highest governance body that are independent and/or
non-executive members
Mechanisms for shareholders and employees to provide recommendations or
4.4 direction to the highest governance body
Linkage between compensation for members of the highest governance body,
4.5 senior managers, and executives and the organization’s performance
Page
5
26-27
8
8
25
8
8-9
8
8
8
8
12-13
1
1
1
1
1
1
1
1
21
20
1
60-63
64
24-25
24
24
24,50
24
60
Aspect
GRI G3 Index (Cont’)
4.6
4.7
Management
4.8
4.9
4.10
Commitments
to External
Initiatives
4.11
4.12
4.13
4.14
4.15
Stakeholder
Engagement
4.16
4.17
Processes in place for the highest governance body to ensure conflicts of
interest are avoided
Process for determining the qualifications and expertise of the members of the
highest governance body for guiding the organization’s strategy on economic,
environmental, and social topics
Internally developed statements of mission or values, codes of conduct, and
principles relevant to economic, environmental, and social performance and
the status of their implementation
Procedures of the highest governance body for overseeing the organization’s
identification and management of economic, environmental, and social
performance, including relevant risks and opportunities, and adherence or
compliance with internationally agreed standards, codes of conduct, and
principles
Processes for evaluating the highest governance body’s own performance,
particularly with respect to economic, environmental, and social performance
Explanation of whether and how the precautionary approach or principle is
addressed by the organization
Externally developed economic, environmental, and social charters, principles,
or other initiatives to which the organization subscribes or endorses
Memberships in associations (such as industry associations) and/or
national/international advocacy organizations in which the organization
List of stakeholder groups engaged by the organization
Basis for identification and selection of stakeholders with whom to engage
Approaches to stakeholder engagement, including frequency of engagement by
type and by stakeholder group
Key topics and concerns that have been raised through stakeholder
engagement, and how the organization has responded to those key topics and
concerns, including through its reporting
Page
24
24
10,18,49
25
24
25
31,36
13
16
16
16
16
61
▍GRI G3 Performance Indicators
Economic Performance Indicators
Page
Management Approach
24,44
Financial implications and other risks and opportunities for the organization’s
EC2
Core
26-27
activities due to climate change
EC3
Core
Coverage of the organization’s defined benefit plan obligations
44
Understanding and describing significant indirect economic impacts, including
EC9
Add
26-27
the extent of impacts
Environmental Performance Indicators
Page
Management Approach
EN2
Core
Percentage of materials used that are recycled input materials
EN3
Core
Direct energy consumption by primary energy source
Initiatives to provide energy-efficient or renewable energy based products and
EN6
Add
services, and reductions in energy requirements as a result of these initiatives
EN8
Core
Total water withdrawal by source
EN9
Add
Water sources significantly affected by withdrawal of water
18
31,34
20
EN11
Core
EN12
Core
EN18
EN21
Add
Core
EN25
Add
EN26
Core
EN28
Core
Location and size of land owned, leased, managed in, or adjacent to, protected
areas and areas of high biodiversity value outside protected areas
Description of significant impacts of activities, products, and services on
biodiversity in protected areas and areas of high biodiversity value outside
protected areas
Initiatives to reduce greenhouse gas emissions and reductions achieved
Total water discharge by quality and destination
Identity, size, protected status, and biodiversity value of water bodies and
related habitats significantly affected by the reporting organization’s discharges
of water and runoff
Initiatives to mitigate environmental impacts of products and services, and
extent of impact mitigation
Monetary value of significant fines and total number of non-monetary
sanctions for noncompliance with environmental laws and regulations
Social Performance Indicators
Management Approach
Management Approach of Labor Practices and Decent Work
Benefits provided to full-time employees that are not provided to temporary or
LA3
Add
part-time employees, by major operations
Minimum notice period(s) regarding operational changes, including whether it
LA5
Core
is specified in collective agreements
Percentage of total workforce represented in formal joint management-worker
LA6
Add
health and safety committees that help monitor and advise on occupational
health and safety programs
Rates of injury, occupational diseases, lost days, and absenteeism, and number
LA7
Core
of workrelated fatalities by region
Education, training, counseling, prevention, and risk-control programs in place
LA8
Core
to assist workforce members, their families, or community members regarding
serious diseases
LA10
Core
Average hours of training per year per employee by employee category
Percentage of employees receiving regular performance and career development
LA12
Add
reviews
Composition of governance bodies and breakdown of employees per category
LA13
Core
according to gender, age group, minority group membership, and other
indicators of diversity
LA14
Core
Ratio of basic salary of men to women by employee category
32-33
21
21
20
20
20-22
21
20,21
33-34
20
Page
18,49
44
44
44
49
45-46
47-48
50
24,51
43
44
62
Social Performance Indicators (Cont’)
Page
Management Approach of Human Rights
HR4
Core
Total number of incidents of discrimination and actions taken
Operations identified in which the right to exercise freedom of association and
HR5
Core
collective bargaining may be at significant risk, and actions taken to support
these rights
Operations identified as having significant risk for incidents of child labor, and
Core
HR6
measures taken to contribute to the elimination of child labor
Operations identified as having significant risk for incidents of forced or
HR7
compulsory labor, and measures to contribute to the elimination of forced or
Core
compulsory labor
Management Approach of Society
Monetary value of significant fines and total number of non-monetary
SO8
Core
sanctions for noncompliance with laws and regulations
Management Approach of Product Responsibility
Type of product and service information required by procedures, and
PR3
Core
percentage of significant products and services subject to such information
requirements
49
49
49
49
49
49
20
29
29-30
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▍External Assurance
BenQ self declared the application level of this report is Level B. The report has
qualified by Global Reporting Initiative (GRI) as Application Level B.
Some portions of this report are externally verified, such as SA 8000, ISO 14001,
and OHSAS 18001. We will seek the possibility of external verification after assessing
the cost-effectiveness of the third-party certification.
64