Resort Tax Committee - Bal Harbour Village

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Resort Tax Committee - Bal Harbour Village
Mayor Jean Rosenfield, Chair
Gilberta Garcia-Tunon
Bruce Gelb
Michael M. Krop
Sandra S. Lansing
Richard Lodes
John Manrique
Village Manager Alfred J. Treppeda
Village Clerk Ellisa L. Horvath, MMC
Village Attorneys Weiss Serota Helfman
Pastoriza Cole & Boniske
Resort Tax Committee
Regular Meeting Agenda
September 8, 2011
9:00a.m.
Bal Harbour Village Hall
655 - 961h Street
Bal Harbour, Florida 33154
FINAL AGENDA
1.
Call to Order/Roll Call
2.
Pledge of Allegiance
3. (Tab 1)
Approval of Minutes: June 16, 2011 Regular Meeting
4. (Tab 2)
Discussion of Director of Tourism Marketing Bonus
5. (Tab 3)
Resort Tax Financial Update and Discussion of Proposed 2011/2012
Budget
6. (Tab 4)
Director of Tourism Marketing Report- Carolyn Travis
7.
Other Business
8.
Adjourn.
One or more members of the Village Council, Architectural Review Board, and Gated Residential Section
Advisory Committee may attend this meeting of the Committee and may discuss matters which may later
come before their respective Council, Board, and Committee.
If a person decides to appeal any decision made by the Committee with respect to any matter considered
at a meeting or hearing, that person will need a record of the proceedings and, for such purpose, may need
to ensure that a verbatim record of the proceedings is made, which record includes the testimony and
evidence upon which the appeal is to be based (F.S. 286.0105).
In accordance with the Americans with Disabilities Act of 1990, all persons who are disabled and who
need special accommodations to participate in this proceeding because of that disability should contact
the Village Clerk's Office (305-866-4633), not later than two business days prior to such proceeding.
Bal Harbour Village Hall
0
655 96th Street, Bal Harbour • FL 33154 • 305-866-4633 • Fax 305-868-6575
All meeting attendees, including Village staff and consultants, may be subject to security screening
utilizing a metal detector and/or wand, prior to entering the Council Chamber, Conference Room, or other
meeting area located within Village Hall. This is for the safety of everyone. Thanks for your cooperation.
Bal Harbour Village Resort Tax Committee Regular Meeting Final Agenda- 09/08/2011
2
BAL HARBOUR VILLAGE RESORT TAX COMMITTEE
REGULAR MEETING MINUTES - JUNE 16, 2011
A Regular Meeting of the Sal Harbour Village Resort Tax Committee was held on Tuesday,
June 16, 2011, in the Conference Room at Sal Harbour Village Hall (655- 961h Street, Sal
Harbour, Florida).
1.
CALL TO ORDER/ROLL CALL: The meeting was called to order at 9:02
a.m. by Mayor Rosenfield. The following members were present:
Mayor Jean Rosenfield
Michael M. Krop
Richard Lodes
John Manrique
Others Present:
Alfred J. Treppeda, Village Manager
Ellisa L. Horvath, MMC, Village Clerk
Matthew Pearl, Village Attorney
Christopher Wallace, Finance Director
Carolyn Travis, Director of Tourism Marketing
Absent:
Gilberto Garcia-Tunon
Bruce Gelb
Sandra Lansing
As a quorum was determined to be present, the meeting commenced.
2.
PLEDGE OF ALLEGIANCE: The Pledge was led by Dr. Krop.
3.
APPROVAL OF MINUTES: A motion was offered bv Mr. Lodes and
seconded by Dr. Krop to approve the May 17, 2011 Regular Meeting Minutes. The motion carried
{4-0).
4.
RESORT TAX FINANCIAL UPDATE: Mr. Wallace reviewed his report
and reported that the tourism budget was doing very well.
Ms. Travis distributed and reviewed a graph showing the revenue from the Miami Beach
Resort Tax. She reported that their numbers had increased, but noted that the Village's
numbers had increased more (percentage wise). Ms. Travis discussed the increase at all of
the properties in the Village. Mr. Lodes discussed the increase at the Shops and ·
restaurants.
Dr. Krop requested the financial information from last year from Mr. Wallace to use as a
frame of reference.
Brian Dye, St. Regis Hotel Director of Sales & Marketing and Steph, St. Regis Hotel
Sales Manager, introduced themselves.
Mr. Treppeda reported that the hotel had estimated a March/April 2012 opening. He
Bal Harbour Village Resort Tax Committee Regular Meeting Minutes 061! 6/20 II
clarified that the St. Regis would be on the tax rolls for the following year (2012/2013) not
the upcoming year (2011/2012). He explained that the Village only had a guarantee for six
months of resort tax revenue through the St. Regis Development Agreement (for Fiscal
Year 2011/2012) and the other six months would be an estimate of the expected resort tax
revenue at the St. Regis. Mr. Dye will provide Ms. Travis with projections and figures for the
St. Regis resort tax revenue. Mayor Rosenfield questioned the number of units that had
been sold at the St. Regis. Mr. Manrique reported that over half had been sold. Mr.
Treppeda clarified that the resort tax revenue payments from the St. Regis Development
Agreement would end when the hotel opened. He noted that at that time actual resort tax
revenue collected would then be submitted. Mr. Manrique estimated the hotel to be opened
in March 2012.
5.
TRAVIS:
DIRECTOR OF TOURISM MARKETING REPORT - CAROLYN
Month Recap/Status/Actions: Ms. Travis distributed the Overview: May Meeting
and reviewed the following: In Bal Harbour, Domestic PR, US Sales Actions, Brazil,
Argentina/Chile, Europe, and Russia. The following were also discussed: local activities,
global sales/PR efforts by market, projection comparison, and Bal Harbour Tourism
Shuttle.
·
In Bal Harbour: Ms. Travis reported that the Sea View may not want to continue the Kids
Club past the summer. Mr. Treppeda explained that the Sea View had indicated that they
may want to use that space for something else. Ms. Travis reported that the St. Regis and
ONE both wanted to partner with Miami Children's' Museum for their Kids Clubs. She
distributed and reviewed collateral that was mailed to residents.
Mayor Rosenfield invited Ms. Travis to attend the Aventura Marketing Council next week,
since a lot of leaders from Brazil would be in attendance.
Ms. Travis requested approval to reallocate $4,000.00 for a Bal Harbour Village local food
and beverage ad in PLUM Magazine (money is to be reallocated from PLUM Television to
PLUM Magazine).
A motion was offered by Mr. Lodes and seconded by Dr. Krop to approve the reallocation of
$4,000.00 to PLUM Magazine. The motion carried {4-0).
Domestic PR: Ms. Travis distributed press clippings (LDPR) and reviewed the May LDPR
report. She reported that they were working on a six month action plan.
US Sales Actions: Ms. Travis reviewed the monthly sales report from Suzanne Corbo.
She reported that all travel agent business had increased, in response to Ms. Corbo's
efforts.
Brazil: Ms. Travis received positive feedback from the Brazil trip and reported an increase
in bookings from that market for the hotels. She distributed and reviewed Flavia's (Brazil)
revenue results and ad value (over 1/2 million in ad value over the last five months). Ms.
Travis reported that the On Request contract was expiring and requested that it be
extended for 15 months, to coincide with the end of the fiscal year (September 2012), at
$2,000 monthly. Dr. Krop questioned the ability to judge the effectiveness of the ads. Ms.
Bal Harbour Village Resort Tax Connnittee Regular Meeting Miuutes 06/16/2011
2
Travis explained that it was considered public relations and noted that there had been an
increase in Brazilian traffic at the hotels and the Shops. Mr. Dye explained that public
relation was difficult to track, but an ad wouldn't be difficult to track. He discussed tracking .
through the 1-800 numbers. Ms. Travis noted that would be difficult for international calls,
but could be used for the ads in the US. She agreed that should be used in the ads.
Dr. Krop questioned the effects of the ads on housing purchases in the Village. He noted
the influence for people to buy in the Village, due to the ads. Ms. Travis agreed and noted
that was a key message that LDPR pitched. She did not know how the effects would be
gauged for that.
Ms. Travis requested approval of Flavia's contract for 15 months, for a total of $30,000.00
($2,000.00 per month), to be taken from the advertising budget since it was cut back due to
the numerous amounts of hits from Brazil.
A motion was offered bv Mr. Lodes and seconded by Mr. Manrique to approve extending tlte
contract witlt Flavia (On Request) {or $30,000. 00, {or 15 montlts, from tlte ad budget. Tlte motion
carried (4-0).
Argentina/Chile: Ms. Travis distributed clippings and reviewed Argentina/Chile (DLX). She
reported that the DLX contract (Carmen -for sales and pr) was expiring and requested that
it be extended for 15 months, to coincide with the end of the fiscal year (September 2012),
at $2,500 monthly (money is already allocated for sales managers).
A motion was offered by Mr. Manrique and seconded by Mr. Lodes to approve extending tlte
contract witlt Carmen CDLX) (or $37.500.00 ($2,500.00 montltly). Tlte motion carried (4-0).
Europe: Ms. Travis reported that the return from LPS (Laura) was not large enough to
warrant her retainer.
Ms. Travis discussed the GMCVB and reported that $25,000 of the $50,000 money
contributed by the Village would be used for the Village to work with the GMCVB reps in
Europe (UK, Germany and Switzerland). Mayor Rosenfield discussed the importance of
seeing the return on investment from the GMCVB. Ms. Travis agreed and noted thatthe ·
Village needed to use the GMCVB resources to the Village's benefits. She explained that
the plan would be when the GMCVB had a rep in a certain country the Village would
participate in those missions. She explained that the lnterlocal Partners and the members
could not hire them directly because the GMCVB felt it would cannibalize their efforts. Mr.
Manrique clarified that the GMCVB reps were bound by an exclusivity agreement. Ms.
Travis agreed. She explained that the Village would use the GMCVB reps in the UK and
Germany/Switzerland in an ad hoc basis.
Ms. Travis distributed and reviewed the GMCVB UK, Germany & Switzerland Sales
Missions Itinerary. She requested to participate and to invite the hotels to attend. She
explained that a total of $7,000.00 would be taken out of the $25,000.00 already given to
the GMCVB. She requested approval of $6,000.00 for her travel expenses for the
European Sales Mission in July 2011.
Jason Stine, Harbour House resident and Realty Group of Miami Investment
Specialist (estate agent specializing in European investors for the area), and Alain
Bal Harbour Village Resort Tax Committee Regular Meeting Minutes 06116/2011
3
Jean-Jacques, Realty Group of Miami Investment Specialist, introduced themselves
and explained that they catered to European clients.
Mr. Manrique clarified that the $6,000.00 was not part ofthe $25,000.00 (to be allocated to
the UK and Germany/Switzerland Sales Missions). He added that the Village paid the
GMCVB $50,000.00 and was now telling them what to use the $25,000.00 for. Mr. Dye
explained that if he wanted to go for the St. Regis then he had to pay for his own travel.
Ms. Travis clarified that the Village paid the GMCVB to set up functions, their services, etc.
Mr. Manrique clarified that the $6,000.00 was for Ms. Travis to represent the Village and
the hotels would pay their own way if they went. Mayor Rosenfield wanted it made clear
that the Village would not pay for the hotels to participate.
A motion was offered by Mr. Lodes and seconded by Dr. Krop to approve $6,000.00 for Ms. Travis
to participate in the GMCVB European Sales Mission. The motion carried (4-0).
The Committee discussed the possibility of meeting on July 7, 2011, due to Ms. Travis'
travel schedule, or cancelling the meetings in July and August.
Europe Status: The following items were included in the agenda: July UK TripGMCVB and GMCVB/BH partnership.
Overview of Reports: Reports for the following were included in the agenda:
LDPR - National Public Relations, Suzanne Corbo - Northeast US, Laura Schmidt European, DLX Argentina, and On Request- Brazil.
6.
OTHER BUSINESS:
Dr. Krop requested clarification of Fund Balance Appropriated ($582,484.00) on the current
year's budget and questioned if it was to be spent this year. Mr. Wallace clarified that
$1,517,431 was the unreserved and undesignated fund balance. Dr. Krop didn't
understand how the Council voted to remove $500,000, but it was still shown in the budget.
Mr. Treppeda explained that it had been put aside, but not spent yet. Dr. Krop clarified that
it was not available for the Committee to use. Mr. Treppeda agreed.
Mr. Wallace reported that the last page showed the actual budget figures. Dr. Krop
questioned the amount in the current beach renourishment fund. Mr. Wallace explained
that there was currently $1 million (there was $1.2 million and $500,000 was used, which
was brought back up to $1 million, per Village Code). Dr. Krop questioned the amount of
money the Committee had in the budget. Mr. Wallace reported the amount to be $1.5
million (unreserved and undesignated fund balance). Mayor Rosenfield clarified that the
Council had the right to use the money, since resort tax money could be used for the
beautification of the Village. Dr. Krop agreed. Mr. Treppeda explained that the $500,000.00
was used for studies regarding the sand transfer station.
Mr. Manrique introduced Marco Selva, St. Regis Bal Harbour Resort General Manager.
Mr. Selva addressed the Committee and discussed the St. Regis project.
Mr. Manrique questioned the Village's beach program. Mr. Treppeda reported that the
County handled maintenance of the beach (sand), the Village maintained the landscaping,
Resort Tax paid for the landscaping, and the State, Federal and County paid for beach
Bal Harbour Village Resort Tax Committee Regular Meeting Minutes 06/16/2011
4
renourishment. Mr. Treppeda will find out how often the beach was maintained by the
County. Mayor Rosenfield suggested that if the County cut back on the number of days the
beach was maintained, then the Village could possibly pay for that. Mr. Treppeda
discussed some of the properties that had helped to keep their portion of the beach
maintained. He discussed the Engineering studies that were being conducted for a sand
transfer station, to ascertain the best method to use for renourishment. Mayor Rosenfield
noted that the Council would review the studies and determine how to proceed. Mr.
Treppeda will find out dates for scheduled beach renourishment.
7. ADJOURN: There being no further business, the meeting was adiourned bv
consensus o(the Committee at 10:17 a.m.
Mayor Jean Rosenfield
Attest:
Ellisa L. Horvath, MMC, Village Clerk
Bal Harbour Village Resort Tax Committee Regular Meeting Minutes 06116/20 II
5
Tourism Director Bonus Calculation
3rd Quarter FY2011 (April Remittances For March Collections, etc)
Total Tourism Revenue
Less Adjustments:
St. Regis Developer's Agreement
Quarzo
Makoto
Other Miscellaneous Revenue
Adjusted Total
Increase In Tourism Taxes
[email protected] 30%
$
$
$
$
$
243,252.57
·1,009.00
237,656.43
$255,415.20
$ 18,136.00
$ 22,108.00
$ 2,144.00
$305,814.80
$ 68,158.37
$ 20,447.51
5.00%
N/A
N/A
112.49%
28.68%
Quarter 4, July thru September
Total FY2011 Bonus Based on 30% of Increases
for Quarters 1, 2, and 3
--,;----::-;,~:-::;-::=--.;.$...;..36;.;.,9;.;6.;;.5;.;;.3;;_3 $3,080,444.50
Increased FY2011 over FY2010 Revenues
$
123,217.78
Note: The Approved Bonus Plan allows for a bonus of 30% of quarterly revenue increases from
the prior year to the current year, with an annual cap of $15,000.00. It does not Include any
entities that have not had at least a year of history, such as Quarzo and Makoto, nor does it
include the revenue generated from the St. Regis Development Agreement. Once the cap gets
exceeded, the Committee may then consider whether or not to award any additional bonus for
quarterly revenue increases. The amount of$16,517.82 in bonus has been approved and paid
thus far. The increase in revenue for the third quarter based on 30% would generate a bonus of
$20,447.51. You have the option to recommend a bonus based on the revenue increase. Again,
the $15,000.00 annual cap was met in the second quarter.
$ 6,160,889.00
September Resort Tax Meeting
1.) Production comparison
2.)
3.)
4.)
5.)
6.)
2012 Budget
2012 Advertising Plan
2012 Sales/Activity Plan
2011 Retreat
Overview of in market reports/activities June/July
FAMTRIPS
Press
•
•
•
•
•
•
•
Brazii/Tatiana Babadobulos/A Magazine/ June 9-10
Brazil /Bruna Tiussu /Estado 0 Sao Paulo /May 30- June 3
Brazil I Betina Neves /Viaje Mais Brazil I June 3-5
USA I Emily Finkbinder I Stylecaster.com I July 28-30- US
USA I Marian Fox I Coastal Living Magazine- Entree Magazine I July 4'"
Argentina/Andrea Ventura/La Nacion Newspaper/ July 31- August 2
Travel Russia/Russian Service Bureau/Sod is Fam/13 agents/ July 12
TRADE IN MARKET REPRESENTATIVES ACTIVITIES
USA- Suzanne Corbo
•
•
•
47 total sales calls in June, 10 total sales calls in July.
Markets included Philadelphia, Toronto, New Jersey and New York (Merrick,
Woodbury, Harrison, White Plains, and New York City,) 14 sales calls in
Philadelphia
Traveled to Toronto for 1l sales presentations.
Argentina -DLX- Carmen Florio
•
•
•
•
•
Total24 sales calls in June an.d July to travel agents and tour operators
Promotions: 4x3 hotel promo was sent out to 48 corporations
Advertising: BH ads ran in local publications Ladevi and Gata magazines
E-newsletter was sent out to database of 1,100 travel agents
Press Releases distribution: Quarzo opening was released locally
Brazil-Sales Representative- Carmen Chiotta
•
•
•
Total of 61 sales calls in June/July/August: 8 tour operators, 48 travel agencies
and 5 corporations.
Markets included: Rio de Janeiro, Belo Horizonte and Sao Paulo
Advertising Trade Shows: Casar. Trade Show in Rio de Janeiro with 300 clientsBe Happy Event.
PUBLIC RELATIONS
UNITED STATES- LDPR JUNE-JULY 2011
PRINT
• Southern Season's- Feature with images- Bal Harbour Destination
•
Miami Magazine- Quarzo opening
• Ocean Drive Magazine- Quarzo opening
• West Coast Woman- Bal Harbour destination- Quarzo opening
•
Hombre- Bal Harbour destination
•
Hombre- ONE Bal Harbour
ONLINE
•
Southern Seasons online- Feature with images- Bal Harbour
•
Self-Magazine- ONE Bal Harbour
•
West Coast Woman- Bal Harbour Destination I Quarzo opening
•
HombreOnline- Bal Harbour Destination
•
Hombre Online- ONE Bal Harbour
All placements included Call to Action (Bal Harbour URL)
AD Value in JUNE 2011 $6,000
PR Value in JUNE 2011 $18,000
AD Value in JULY 2011$42,449.15
PR Value in JULY 2011$125,168.00
SPOKE
PRINT
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
PR BRAZIL JUNE- JULY 2011
Estado de Sao Paulo- Sea View Press Trip Bruna TiussuDiario do Comercio- Tourism in Miami/Quarzo
A Gazeta- Tourism in Miami- ONE Bal Harbour
Mercado & Eventos- Press Conference with CT in Sao Paulo- Circulation
Brasilturis- Press Conference with CT in Sao Paulo
Guia Panrotas- Destination BH Press Trip- Fa biola BemfeitoRevista Top Destinos- Special article Bal Harbour
Revista Elite Travel- ONE Bal Harbour Resort & Spa
A Magazine- ONE Bal Harbour Resort & Spa
Revista Hoteis- Quarzo Hotel in Bal Harbour
Jornal A Noticia- Destination Bal Harbour
Jornal Mogi News- Destination Bal Harbour
Jornal Primeira Sao Paulo- The 5 senses of Miami Focus BH
Jornal do Comercio- The 5 senses of Miami Focus BH
Jornal Cruzeiro do Sui-- The 5 senses of Miami Focus
Jornal 0 Diario- Mogi Das Cruzes -The 5 senses of Miami Focus BH
Jornal Higienopolis News -Quarzo News
Jornal Brooklin News- -Quarzo News
Jornallnterior News Valinhos -Quarzo News
•
•
•
•
•
•
•
•
•
•
•
•
•
Jornal Campo Belo -Quarzo News
Jornal da Zona Sui- Quarzo News
Jornal de Alphaville- Quarzo News
Jornal do Butanta- Quarzo News
Jornal do Morumbi _ Quarzo News
Jornal dos Jardins e Itaim Bibi Augusta
Jornal Moema News~ Quarzo News
Jornal 0 Estado de Sao Paulo- The Five Senses of Miami
Jornal Aero porto Jornal- Quarzo Hotel in BH
Guia Top Destinos- Guide about Miami I Bal Harbour
Revista Robb Report- Destination Bal Harbour
Joyce Pascowitch- Article of press trip Journalist Vanessa Cabral did in Jan 2011
Expresssions- ONE Bal Harbour Resort & Spa
ONLINE
• Terroi Gourmet- Bal Harbour Shops Exclusive Items
Revista Estilo- Katie Holmes in BHS
•
•
Busk - Katie Holmes in BHS
•
Cesar Giobbi- Katie Holmes in BHS
•
SEGS- Exclusive Items BHS
•
Gil Fuentes- Exclusive Items BHS
• Jornal City Tour- Exclusive Items BHS
• Vitrine Hotel- Exclusive Items BHS
•
Portal de Propaganda- Exclusive Items BHS
•
Blog Copastur- Exclusive Items BHS
•
Valor luxury- Exclusive Items BHS
•
Comunique-se- Exclusive Items BHS
•
Difundir- Exclusive Items BHS
• Jornow- Exclusive Items BHS
•
BOL- Quarzo. Hotel Bal Harbour
•
UOL- Quarzo Hotel Bal Harbour
•
A Critica -- Quarzo Hotel Bal Harbour
•
Whiz- Quarzo Hotel Bal Harbour
•
Hot Sport Brazil- Sea View Hotel in BH
•
Cafe News Brazil- Quarzo Hotel Bal Harbour
•
Diario Do Comercio- Tourism in Miami Quarzo Hotel Bal Harbour
•
Giro Pelo Mundo- Exclusive Items BHS
• Jornal da Cidade Bauru- The Five Senses of Miami and BH
• Jornal da Cidade Bauru- Sensory Experience Bal Harbour
•
Mogi News- Destination Bal Harbour
• TransViagem- Quarzo Hotel
•
Cruzeiro do Sui Online- Makoto Contemporary Japanese Menu
•
Cruzeiro do Sui Online_ Sensory.experience in Spas
•
Cruzeiro do Sui Online- The Five Senses of Miami focus in BH
•
Estado de Sao paulo
AD Value in JUNE 2011 $ 119,940.23
PR Value in JUNE 2011 $335,820.70
AD Value in JULY 2011 $846,518.99
PR Value in JULY 2011$2,539,556.98
DLX ARGENTINA- JUNE 2011
PRINT
•
•
•
•
•
•
•
•
Para Ti Magazine- Bal Harbour Destination
Report Magazine- Bal Harbour Destination
Ladevi Magazine- Bal Harbour Destination
Vanidades Magazine- Bal Harbour destination
Luz Magazine- Bal Harbour Destination
Ladevi Magazine- Quarzo Hotel
Cronista Comercial- Clase Ejecutiva
Mustique Magazine- Bal Harbour Destination
ONLINE
•
Cuisine et Vins online- Bal Harbour Destination
AD Value JUNE 2011 $12,600
PR Value JUNE 2011 $37,800
AD Value JULY 2011$36,500
PR Value JULY 2011 $106,500
AGENCY
Market
LDPR
Spoke PR
DLX
USA
Brazil
Argentina
TOTAL
PR VALUE JUNE· JULY 2011
Circulation Impressions
Ad Value
1,546,543
969,323
187,800
2,703,666
4,639,629
2,877,969
563,400
8,080,998
$
48,449.15
966,459.22
$ 49,100.00
$1,064,008.37
$
PRValue
$
$
$
$
145,347.45
2,899,377.66
147,300.00
3,192,025.11
"
Bal Harbour
June 2011 Status
Nast Traveler, Lisa
story.
up i
lr<>n,.,·rlir•n possible Bal Harbour inclusions for fall issues
Southern Seasons
11-Apr
OK! Weekly
27-Mar
The Record (NJ)
I' .. .........
~
.............
~
WWILII
........
I
BaiHarbourdestination
LJCII I IC:U ... VUI
Ill IVIICIIIII \,.l<;i;;II,.JIIOUVII
with images
feature
Short item
"Sun, Stay & Shop" package for
Mother's Day
I
100,000
I
300,000
I
$5,750
I
800-$47-9222, Bal
$17,250
4500, ONE URL
753,866
2,261,598
$77,000
213,502
640,506
$780
Southern Seasons online
Feature with
images
23-May
Floridalifeofluxury.com
Feature with
image
16-May
canada. com
Short item
16-May
Orlando Sentinel online (FL)
Short item
16-May
Hartford Courant online (CT)
Short item
16-May
Tri-Cily Herald online 0NA)
Short item
16-May
The Telegraph online (GA)
Short item
16-May
The Modesto Bee online
(CA)
Short item
16-May
The Herald online (NC)
Short item
16-May
Sun-Herald online (MS)
Short item
16-May
Merced Sun-Star online (CA)
Short item
16-May
Kentucky. com
Short item
16-May
Ledger-Enquirer online (GA)
Short item
ONE URL&
BHS URL
$231.ooo 1
1 onn
OA7
n..,..,..,
t
$2,340
$6,348
Early Summer
2011
I Harbour URL; 305-
I
Bal Harbour URL
800-847-9222, Bal
Sal Harbour destination
474
NIA
$250
$750
Harbour URL; 305455-4500, ONE URL
Quarzo opening
Quarzo opening (syndicated
The Miami Herald)
Quarzo opening (syndicated
The Miami Herald)
Quarzo opening (syndicated
The Miami Herald)
Quarzo opening (syndicated
The Miami Herald)
Quarzo opening (syndicated
The Miami Herald)
Quarzo opening (syndicated
The Miami Herald)
Quarzo opening (syndicated
The Miami Herald)
Quarzo opening (syndicated
The Miami Herald)
Quarzo opening (syndicated
The Miami Herald)
Ouarzo opening (syndicated
The Miami Herald)
Quarzb opening (syndicated
-rt.._ ._., _ _ ,
'•---•·n
from
from
from
from
from
from
from
from
from
from
from
13,445
NIA
$952
$2,856
631,454
NIA
$1,052
$3,156
1,568,750
NIA
$2,210
$6,630
177,371
NIA
$512
$1,536
136,389
NIA
$465
$1,395
219,495
NIA
$597
$1,791
185,798
N/A
$652
$1,956
120,667
NIA
$516
$1,548
144,386
NIA
$336
$1,008
74,746
NIA
$412
$1,236
401,616
NIA
$1,004
$3,012
184,327
NIA
$359
$1,077
Quarzo URL
16-May
Leader-Post online (Canada)
Short item
16-May
Kansas City Star online (KS)
Short item
16-May
The Miami Herald online
Short item
11-May
11-May
8-May
3-May
3-May
28-Apr
28-Apr
28-Apr
26-Apr
25-Apr
19--Apr
· MacaroniKid.com
Short item
a-newsletter
with image
Short item
Maca.roniKid.com
with image
Short item
The Miami Herald online
with image
Feature with
Recommend online
image
Feature with
Naples Illustrated online
images
Feature with
NYCityMama.com
imaoes
Short item
TheReaiDeal.com
with image
Feature with
HoteiChatter.com
image
Feature with
Palm Beach Illustrated online
images
Feature with
ShermansTravel.com
imaae
Short item
GaribbeanNewsDigital.com
with image
17-Apr
TraveiPulse.com
11-Apr
GetATraveiDeal.com
8-Apr
NYCityMama.com
5-Apr
5-Apr
WanderlustWomen
Travel. com
UrbanDaddy.com/Miami
e-Newsletter
Short item
Quarzo opening (syndicated from
The Miami Herald)
Quarzo opening (syndicated from
The Miami Herald)
305-222-7922 &
Quarzo URL
305-222-7922_&
Quarzo URL
305-222-7922 &
Quarzo URL
Link to Bal Harbour
URL
Link to Bal Harbour
URL
305-222-7922 &
Quarzo URL
35,005
N/A
$234
$702
334,249
N/A
$799
$2,397
Quarzo opening
1,403,770
N/A
$2,470
$7,410
Bal Harbour destination
70,000
N/A
$2,211
$6,633
Bal Harbour destination
30,000
N/A
$1,745
$5,235
Quarzo opening
1,403,770
N/A
$2,871
$6,613
Quarzo opening
5,141
N/A
_$957
$2,871
Quarzo URL
Quarzo opening
575
N/A
$225
$675
Link to Quarzo URL
13,400
N/A
$1,578
$4,734
Link to Bal Harbour
URL
48,998
N/A
$1,457
$4,371
N/A
Quarzo opening
70,759
N/A
$5,879
$17,637
Link to Quarzo URL
Quarzo opening
1,459
N/A
$628
$1,884
Link to Quarzo URL
Quarzo opening
784,136
N/A
$5,500
$16,500
Quarzo URL
Quarzo opening
21,085
N/A
$311
$933
N/A
Quarzo opening
33,784
N/A
$782
$2,346
305-222-7922 &
Quarzo URL
44,000
N/A
$250
$750
Bal Harbour URL
8,808
N/A
$455
$1,365
Bal Harbour URL
2,250
N/A
$199
$597
60,000
N/A
N/A
N/A
241,106
N/A
$8,770
$26,310
784,136
N/A
$3,217
$9,651
Bal Harbour URL
577,024
N/A
$1,040
$3,120
305-455-5400 & Bal
Harbour URL
"Book Three, Fourth Night Free"
oackaae at Bal Harbour hotels
Quarzo opening (syndicated from
HoteiChatter.com)
Feature· with
"Book Three, Fourth Night Free"
image
package at Bal Harbour hotels
Short item
"Sun, Stay & Shop" package for
with image
Mother's Day
Short item
"Sun, Stay & Shop" package for
with image
Mother's Day
Feature with
Quarzo opening
image
Feature with
Quarzo opening
imaae
"Sun, Stay & Shop" package for
Short item
with image
Mother's Day
Short item Culture Season: Performance on the
with image
Green
I
Link to Bal Harbour
URL
305-222-7922 & Link
to Quarzo URL
305-222-7922 & Link
to Quarzo URL
5-Apr
UrbanDaddy.com/Miami
4-Apr
ShermansTravel.com
1-Apr
Delta SKY online
31-Mar
HuffingtonPost.com
Feature
Bal Harbour destination feature
12,644,000
N/A
$13,588
$40,764
N/A
27-Mar
NorthJersey.com
Short item
"Sun, Stay & Shop" package for
Mother's Day
563,078
N/A
$1,102
$3,306
800-847-9222 & Bal
Harbour URL
25-Mar
Miami magazine online
Short item
Culture Season: Art Nights
17,818
N/A
$952
$2,856
Bal Harbour URL
16-Mar
GetATraveiDeal.com
44,000
N/A
$250
$750
10-Mar
FamilyvacationCritic.com
116,971
N/A
$500
$1,500
1-Mar
Luxist.com
1,200,000
N/A
$5,644
$16,932
13-Jan
Cachet Lifestyle
Link to BHS
ONE URL
Drive
and Hombre online
Experience,
with information on the new store .
Magazine, Eric
Bal Harbour for a round-up on last minute summer vacation
Self, Allison
Kate Hash
news.
·the Fall Season."
~
51,019
153,057
305-222-7922
July/August
Ocean Drive
50,000
150,000
$7,000
$21,000
July
West Coast Woman
30,000
90,000
$900
$2,700
June
Hombre
150,000 .
450,000
$19,000
$57,000
1,890
N/A
$94
$282
18-Jul
July
West Coast Woman Online
June
Hombre Online
BaiHarbourdestination
1,263
N/A
$1,516
$4,548
June
Hombre Online
ONE Bal Harbour
1,263
N/A
$732
$2,196
Quarzo URL
\JS-Pr
oalls \M
~i\t (j)PJ(p u"\0 .
Sales Report Submitted by Suzanne Corf>o
June and July, 2011
The Affluent Traveler
Tom and I met to discuss the possibility of working together with ONE and The St. Regis as
well as a destination.· They did a campaign with Palm Beach that was ·extremely successful
and he is going to forward me a copy to present to Carolyn.
Tom Hayden
516-624-0500 Ext. 2055
thavden®theaffiuenttraveler.oom
E. Clarke Travel
264 Closter Dock Road
Amex
Karen is very familiar with Bal Harbour as a destination but was not as familiar with the
hotels so it was a great opportunity to presen the properties and update her-on each one.
Amex
Pedro is a well-seasoned agent that has worked at this agency for many years. He was
interested in everything that Ba1 Harbour has to offer and especially like the shuttle to South
Beach.
Closter, NJ 07624
201-767-0203
Karen Essafi
[email protected]
E. Clarke Travel
200 Main Street
Fort Lee, NJ 07024
201-947-2443
Pedro Spinolio
[email protected]
Concierge Travel
633 Wyckoff Avenue
Virtuoso
Julie and Dennise have a small agency but South Florida is a popular destination for their
clients. Their agency is located in a weahhy area so many of their travelers are looking to
and able to HescapeH during the winter months. They are looking forward to the opening of
The St Regis.
AHC
The RFP was just distributed in July for the 2012 Altour Hotel Collection program. ONE is
included and 1am working on The St Regis. I met with the agents and provided updates.
INe need to use their intranet site more to infonn all 74 offices of promotions, etc.
Wyckoff, NJ 07481
201-485-8152
Dennise Tracey & Julie Caldo
dennig>@mnciergetravel.com
[email protected]
Altour International
115 West Century Road
Paramus, NJ 07652
201-477-7000
Terry Mccabe
[email protected]
Tzell Travel
30 Two Bridges Road -Suite 270
Signature
I met with the agents to provide updateS on The St. Regis and other items.
Signature
This agency is no longer part of-Virtuoso and is now using the Signature program since they
are a Tzell affiliate. 1did a walk around and met with the agents to provide updates.
Fairfield, NJ 07004
201-692-8111 Ext. 206
Marlene Gelardi
[email protected]
Travel15
101 Eisenhower Par1<way
Roseland, NJ 07068
973-228-3033
Carole Williams
[email protected]
Pro Travel
5 Becker Farm.Road
Virtuoso
I had lunch with laura to discuss 1he ways to better work the Pro netv.lork. She has been
with the company for many years and provided some insight regarding their intranet site, etc.
The hotels need to keep her and Andy Pesky iriformed of newsworthy items so they may ·
d.istribute the information to all offices.
Amex
I made a visit to see the agents and provide updates. Just trying to stay front-of-mind fOr the
holiday requests.
Roseland, NJ 07068
973-396-5218
Laura D'Angelo
laura[)@protravelinc.com
Avenue Travel
385 Northfield Avenue
West Orange, NJ 07052
973-325-2345
Tom Nero
·[email protected]
Tzell Travel
Miriam Cohen
212-999-5532
mcohen®tze!lcom
Signature
I had lunch with Miriam to update her on The SL Regis project. She is a fan of ONE and is
happy to have another option in Sal Harbour. She will visit the property after it opens.
US0r Soln CQR
~l\De (QlW
Monthly Sales Report
=
Jun-11
Liberty Travel
Lib/Go
This agency is located in a very upscale neighborhood and as a resultis extremely busy. They
are booking a lot of singles, girls weekends and golf outings. They are looking for options for
last minute getaways. There.are several co-op opportunities.
3926 Wm Penn Hwy
Monroeville, PA 15146
412 856 4660
Evelyn Swanson -manager
[email protected]
Odyssey Travel
Ensemble
The business is growing at this agency. They are looking for new ideas for couples travel so
please send any offers that may be of interest.
4468 William Penn Hwy
Murrysville, PA 15668
724 733 5952
Vicki Able - Manager
[email protected]
Frontiers - Elegant Journeys
Virtuoso
600 Warrendale Dr
This is a very upscale agency with an adventure division for hunting , fishing & exploration.
They specialize in anythillg high end; please send a few brochures from each property. They
also have a gay division.
Wexford, PA 15090
724 9351577
Mollie Fitzgerald - Manager
[email protected]
Liberty Travel
Lib/Go
The agents are booking lots of singles travel, girls weekend getaways, golf outings and are
always looking for new options.
Lib/Go
Busy office in an upscale area. Booking lots of family travel, singles, girls weekend getaways,
golf outings and are always looking for new ideas and offers.
4818 McKnight Rd
Pittsburgh, PA
412 635 7331
Chris Jennings - Manager
[email protected]
Liberty Travel- Pleasant Hills
2 Clairton Blvd
Pleasant Hills, PA 15236
412 655 6191
Becky Poulet - Manager
[email protected]
Travel Leaders
Business is great at this agency and they are in need of new agents.
Family travel is the big thing ~t the moment and they are. always looking for new, affordable
ideas. Please send specials as they become available.
1580 Mclaughlin Run Rd
Upper St Clair, PA 15241
412 221 6772
Sigrid Kiernan - Manager
[email protected]
WorldView Travel 0JVVT)
Virtuoso
731 Washington Rd
This agency is· also located in an. upscale neighborhood. They are busy booking families,
singles, girls weekends and golf outings. Also looking for special·options for short notice
bookings.
Lots of co-op opportunities
Mt Lebanon, PA 15228
412 3441212
Carl Brandtonies - manager
carl<[email protected]~dview-travel.com
Virtuoso
Hyde Travel
This agency works with referrals only. Their specialty is upscale honeymoons and they are
always looking for new options. I had the opportunity to familiarize them with the MJL
collection.
634 Beaver St
Sewickley, PA 15143
412 741 5750
Shari Sasuccio - Manager
[email protected]
Liberty Travel- Downtown
Lib/Go
Busy office booking a lot of families, singles, girls weekends, golf outings - looking ·tar special
options for short notice bookings
600 Libe~ Ave
Pittsburgh, PA 15222
'4122612416
Lindsay Snyder- Manager
[email protected]
This is a small office that has been in the department store for 40 years. It is very busy and
books a mix of family & couples. They also specialize in honeymoons and have a honeymoon
Atlas Travel- Macy's
registry.
400 Fifth Ave -
9~~'~
fl
Pittsburgh, PA 15219
412 261 0248
William Katz- owner/manager
[email protected]
Shadyside Travel
Ensemble
1601 Penn Ave #6000
This is a small, upscale office. They are interested in FAM trips because the agents tend to sell
mostly what they have experienced. They are in need of adventure packages & holiday ideas.
They work with referrals only.
Pittsburgh, Pa 15221
412 681 2006
Joe Weigler- Owner/manager
[email protected]
In the University area of the city and due to their location they handle a lot of the staff.
Business is great. Proving to be a record year.
Peoples Travel
201 S. Craig St
Pittsburgh, PA
412 621 3492
Patty Truchok- manager
[email protected]
Gulliver's Travel
Virtuoso
This agency is the near the University area of the city. They handle a lot of the university staff
and student travel. They are very busy and business is great.
460 So. Graham St.
Pittsburgh, PA 15232
412 441 3131
Jaye Austin- Team Leader
[email protected]
AAA -Gorp -Western PA
AAA
5900 Baum Blvd
Pittsburgh, PA 15206
800 441 5008 #6
HUGE corporate office for AAA- handles the overflow from all the offices in the area. Has a
very large tours division.
They are in need of new ideas from hotels interested in tour groups
Dropped off info to all 6 AAA offices in the Pittsburgh area
Ruth Nagy - VP/manager
~com
Vision 2000
1200 Sheppard Avenue East
Virtuoso
Toronto, On M2K2S5
416-487-5385
This is a great agency with several locations. The agents book very upscale business.
There are two office and they book both corporate and leisure business as well as meeting and
groups.
Courtney Anderson
[email protected]•
Til Travel
35 ~he Esplanade
Toronto, ON MSE1Z4
Lucy Vieira
[email protected]
Virtuoso
Til is one of the largest, privately owned travel agencies in Canada. Their website,
tticanada.com lists each manager and agent with his/her e-mail address. Great info for the
database. Lucy Vieira is the Director .of Away, the agency's new marketing tool. Please ·e-mail
any pertinent information for possible editorial. Tim Costigan, President, previously worked for
A&K and is a great guy. He understands the value of relationships and works very closely with
the reps.
The Travel Network
1920 Avenue Road
Toronto, ON MSH183
416-789-3271
llanaValo
[email protected]
Virtuoso
Great agency with two locations, the other being in MontreaL This office h?S great business
and the owner, Ruby, is slowly handing more and more responsibilities to her daughter-in-law,
IIana. Thye are very familiar with Bal Harbour and do book a lot of Acqualina.
!!!
Paragon Travel
1064 Coxwell Ave.
Toronto, ON
416-461-0231
Nick
Ensemble
The agents were stressed the day I visited because their systems were down. I quickly
familiarized them with Bal Harbour Village and left information. I promised to keep them
informed of updates, promotions, etc. via e-mail.
[email protected]
!!!
Zebrano Travel
287 Macpherson Ave., Ste.
304
Toronto, ON
416-960-0 190
Lynn Mooc
Virtuoso
This company acts as a concierge to their dients and handles everything from travel-to interior
design. The current agent is new and was not as familiar with their clients travel patterns. They
book five-star properties but she wasn't sure of which destinations. Unfortunately, the owner,
Wendy was not in the office the day I visited because she was on a project.
[email protected]!zebrano.com
East West Travels
130 Comberland St.
Toronto, ON
416-961-8234
Ensemble
This agency is in a great location and has the largest travel retail store in North America. As a
result, they receive a lot of walk in travel. The agent I met with was not familiar with Bal
Harbour Village and its hotels. I educated him on the properties and left information for the
owner who was out of the office.
Ensemble
This is a small agency but it handles very upscale business. I had the opportunity to meet with
Lana and update her on Bal Harbour.
Ensemble
Agnes was out oftown the week I was in Toronto but asked to send information via e-mail.
John
Vibe Travel
Fettes Travel
14 Prince Arthur Ave.
Toronto, ON M5R1A9
416-934-5980
Lana Verocche
[email protected]
. 1300 Yonge St., Ste. 606
Toronto, ON M4T1X3
416-986-8747
Agnes Tadili
[email protected]
Transun Travei/Uniglobe
New Wave Travel
This was a very nice agency located in a charming part of Toronto. The agents were familiar
with Sal Harbour Village and thrille:d to learn more about the activities, the shuttle, etc. Please
keep them informed of any updates via e-mail.
1221 Yonge St.
Toronto, ON M4T2T8
416-968-2455
Amanda Kelley
1075 Bay Street
Toronto, ON M5S2B1
416-928-3113
Gary Unsworth
Virtuoso
In my opinion, this is the best agency in Toronto. Kathy Kurtzman is the top producing agent
and I had dinner with her while in town .. She will be attending Travel Mart for the first time this
year. Every dient she has booked at ONE has loved the property. This agency books
everything; corporate, leisure, group and there is a cruise division.
Amex
Erika attended the Preferred Hotels & Resorts Event. I have met her in the past and she is
responsible for Strategic Marketing for Amex Canada. The hotels should send her any
important or newsworthy information for possible editorial. She is a great lady and very nice to
work with.
gunsworth~ne~vetrav
eLnet
American Express Travel
121 Richmond St. West,
12th Fl
Toronto, ON M5H2K1
416-941-5428
Erika Emerson
erika.m.emerson~ae~.c
om
Maritime Travel
100 King Street West
Toronto, ON M5X1A6
416-361-9330
My flight departure time was changed so missed this call. I sent information and will visit during
my next trip this fall.
Susan Doherty
smdohe[!)(@maritimetrav
el.ca
Carlson Wagonlit Travel
36 Toronto St.
Toronto, ON M5C2C5
416-364-0903
Andrew
My flight departure time was changed so missed this caH. I sent information arid will visit during
my next trip this fall.
andrew~clarkewaytravel.
com
Carlson Wagonlit Travel
10 Carlson Court, Ste. 800
Toronto, ON M9W6L2
416-798-9760
Rosemary Dyson
My flight departure time was changed so missed this call. I sent information and will visit during
my next trip this faiL
[email protected]
!!!
Number 1 Travel
Virtuoso
2011 Merrick Rd.
Merrick, NY 11566
516-868-1711
Susan McGuire
[email protected]
Altour International
135 Crossways Park Dr., Ste.
Woodbury, NY 11797
516-714-0800
Nancy Scanlon
nancy [email protected]
Austin/Protravel lnt'l
265 Spagnoli Rd.
Virtuoso
Melville, NY 11747
516-465-1000
Roz Resnick
[email protected]
Jeffreys World of Travel
3 Grace Avenue
Signature
Great Neck, NY 11021
516-482-0540
Jeffrey Kane
[email protected]
Power Travel
4 Manetta Hill Road
Plainview, NY 11803
516-822-9222
AMEX
Donna and her agents have been booking ONE and are excited for The St. Regis to open next
year. We should invite this office for a FAM. They have great business and are currently
booking a lot of Acqualina.
I did a walk around and updated the agents on the Village.
This office is getting ready to move to the Pro Syosset office as will as the Garden City agents.
Once finalized, ev~ryone will be in one location and there will be a total of 60 agents.
I gave a BH presentation to the agents to refresh and update them on Bal Harbour. It had been
a while since I last visited this office to it was good reminder.
Virtuoso
I had dinner with the agents from this office and it was a great opportunity to get to know them
better. The office is extremely busy with upscale business and they are booking a lot of ONE.
This will also be a great producer for The St. Regis once opened.
Virtuoso
Charles and his team continue to have great, steady bookings for the hotels. They are excited
about The St. Regis coming on board next year and have booked ONE.
Virtuoso
I did a walk around to see the agents and provide updates. This has become a great office
since it was purchased by Pro.
Usa Mazzillo
[email protected]
Harrison Travel
275 Halstead Avenue
Harrison, NY 10528
914-835-2500
Charles Rosen
[email protected]
Rich/Protravellnt'l
500 Mamaroneck Ave.
Harrison, NY 10528
914-992-5544
Donna Devore
[email protected]
Valerie Wilson Travel
2700 Westchester Ave., Ste.
Purchase, NY 10577
914-273-8880
Pat Ferguson
[email protected]
Virtuoso
Great lunch presentation to almost 20 agents. Several will be attending Travel Mart and are
looking forward to seeing and hearii1g more about The St Regis.
Altour International
120 Bloomingdale Rd.
White Plains, NY 10605
914-993-4099
Nancy Hutchinson
Signature
I did a walk around and updated the agents on the Village_
[email protected]
Tzell Travel
119 West 40th St.
New York, NY 10018
212-944-2121 Ext. 2209
Christina Malik
[email protected]
Valerie Wilson Travel
475 Park Ave. South
New York, NY 10016
212-532-3400
Alicia Diaz
[email protected]
Classic Travel
275 Madison Avenue
Virtuoso
New York, NY 10016
212-843-2900 or 917-322-9753
Signature
Virtuoso
Gina Gabbard is the new VP of Leisure and a great addition to the Tzell office_ We had a great
meeting and she is going to e-mail information for several different marketing opportunities
including Preferred Partner of the Month. Upon receipt, I will forward to Carolyn Travis and
each pro·perty to review.
I did a walk around to see the agents and update them on The St Regis, etc.
Met with Lance and the agents to provide updates. They do not seem to have much business
for Bal Harbour but I will continue to stay in front of them for the one that may arise.
Lance Stamps
[email protected]
Protravellntemational
515 Madison Ave.
New York, NY10022
212-755-4550 Ext. 9315
Beverly W31dman
Virtuoso
[email protected]
I had a great visit and saw a lot of the producing agents in this office_ Priscilla Alexander was
talking about the TAAB session held at BVH in February. She is anxious for The St RegiS to
open_
Accomplished Traveler
336 West 37th St., Ste.1170
New York, NY 11018
212-586-2020
Virtuoso
Jason continues to be a strong producer for Acqualina and tries to book ONE whenever
possible. He feels that he will definitely have business for The St. Regis next year.
Jason Miller
[email protected]
Roberta Sonnino
19 West 34th St.
New York, NY 10001
212-714-2540
Tom Mclaughlin
[email protected]
Virtuoso
Altour affiliate office. This office books both corporate and leisure business. I am continuing to
grow the relationship with the agents.
Ovation Travel
71 5th Avenue
New York, NY 10003
212-679-1600
Virtuoso
I had dinner and drinks with the key agents. This office sells ONE and a lot of St. Regis as a
brand.
Donna DiDio
[email protected]
Frosch Travel
909 Third Avenue
Signature
New York, NY 10022
212-404-6300
Karen Magee
[email protected]
Attended one of the weekly mini tradeshows and saw several agents. This office is not as busy
as it used to be since losing several aQents to Tzell.
LVMH continues to be the top account for Frosch NYC and they are still booking ONE. It would
be a good corporate account for Quarzo as well if interested.
First in Service
130 West 42nd St., Ste 401
New York, NY 10036
212-398-6555
Gina Rojas
[email protected]
Signature
This is a Tzell affiliate office and has great business for all markets- corporate, leisure
entertainment and group. I met with the agents and did a presentation for BHV.
Cassis Travel Services
535 5th Avenue, Ste. 1010
New York, NY 10017
212-333-3633
Lillina Spatola
[email protected]
Virtuoso
This agency books primarily corporate business, however, they have a few leisure agents that
work from home. The only way to reach is via e-mail so please send update~, promotions, etc.
·'
BAL HARBOUR MIAMI
II I
June,01
NIA
NIA
62.0
R$ 7.376,00
$4.417,96
$13.253,69
NIA
NIA
30.5
R$1.105,03
$661,69
$1.965,08
J
~lJ'.ll )..0\\
BALHARBOUR
Follow up to presentation- sent ad proposal to BH for ads in LadeVi with BH
1.1.
hotels promotion
1.2
IBuquebus agency ( Darsena Norte) Pto Madero
BH presentation sales & reservation agents ( 1 5 aprox.)
1.3
IBuquebus agency ( sucursal COrdoba)
BH presentation sales & reservation agents ( 12 aprox.)
1.4
IPentagono Travel
BH presentation
1.5
Fernandez Turismo
1.6
8Turismo
1.7
calls & presentation
BH presentation
BH presentation
call and site inspection coordination (she wanted to visit O"ne Bal
1.8
1.9
quotation request for One Bal HarbOur ( august)
1.10
quotation request for One Bal Harbour (october)
Icoordinated fam trip at One Bal Harbour (July)
1.11
1.12
Meridional Seguros
1.13
Akzo Nobel
Received One Bal Harbour & Sea View Hotel 4 x 3 promotion
1.14'
Alfred Toepfer (agropecuaria)
Received One Bal Harbour & Sea View Hotel 4 x 3 promotion
1.15
Allianz
Received. One Bal Harbour & Sea View Hotel 4 x 3 promotion
1.16
Ansa! Refrigeraci6n
Received· One Bal Harbour & Sea View Hotel 4 x 3 promotion
1.17
Antares Naviera S. A
Received One Bal
1.18
1.19
Assist-Card
Brystol MYers
Received One Bal Harbour & Sea View Hotel4 x 3·promotion
1.20
Bunge Argentina
Received One Bal Harbour & Sea View Hotel 4 x 3 promotion
1.21
Arcos Dorados
Received One Bal Harbour & Sea View Hotel 4 x 3 promotion
1.22
Axa Asisstance
Received One Bal Harbour & Sea View Hotel 4 x 3 promotion
1.23
Cia. Industrial Cervecera Unida SA(Budweisser)
Received One Bal Harbour & Sea View Hotel 4 x 3 promotion
1.24
Cosmeticos Avon
Received One Bal Harbour & Sea View Hotel4 x 3 promotion
1.25
HSM Inspiring Ideas
Received One Bal Harbour & Sea View Hotel 4 x 3 promotion
1.26
Emerson
Received One Bal Harbour & Sea View Hotel 4 x 3 promotion
1.27
Deloitte Co.
Received One Bal Harbour & Sea View Hotel 4 x 3 promotion
1.28
Ernst & Young
Received One Bal Harbour & Sea View Hotel4 x 3 promotion
1.29
Camuzzt.Gas Pampeana
Received One Bal Harbour & Sea View Hotel 4 x 3 promotion
1.30
Central Puerto
Received One Bal Harbour & Sea View Hotel 4 x 3 promotion
1.31
AC Nielsen
Received One Bal Harbour & Sea View Hotel 4 x 3 promotion
1.32
BGH S.A
Rec~ived
1.33
Baker Hughes
Received One Bal Harbour & Sea View Hotel 4 x 3 promotion
1.34
Bel !tech
Received One Bal Harbour & Sea View Hotel 4 x 3 promotion
1.35
Dana Argentina
Received One Bal Harbour & Sea View Hotel 4 x 3 promotion
1.36
Bic Argentina
Received One Bal Harbour & Sea View Hotel 4 x 3 promotion
1.37
TNS Gallup Argentina
Received One Bal Harbour & Sea View ·Hotel 4 x 3 promotion
1.38
Diageo I Navarro Correa
Received One Bal Harbour & Sea View Hotel 4 x 3 promotion
1.39
Camara de Comercio EEUU
Received One Bal Harbour & Sea View Hotel 4 x 3 promotion
1.40
Camara de comercio ltaliana
Received One Bal Harbour & Sea View Hotel 4 x 3 promotion
1.41
Canon
Received One Bal Harbour & Sea View Hotel4 x 3 promotion
1.42
Capital Markets
Received One Bal Harbour & Sea View Hotel 4 x 3 promotion
1.43
CGGVeritas
1.44
Cine Canal
Received One Bal Harbour & Sea View Hotel 4 x 3 promotion
1.45
Compass Group
Received One Bal Harbour & Sea View Hotel 4 x 3 promotion
1.46
CTM
Received One Bal Harbour & Sea View Hotel 4 x 3 promotion
1.47
Daimler
Ha~bour
i
& Sea View Hotel4 x 3 promotion
Received One Bal Harbour & Sea View Hotel 4 x 3 promotion
One Bal Harbour & Sea View Hotel 4 x 3 promotion
Received One Bal Harbour & Sea View Hotel 4 x 3 promotion
(inplant Furlong)
.
Received One Bal Harbour & Sea View Hotel 4 x 3 promotion
1.48
Oak Americas
Received One Bal Harbour & Sea View Hotel 4 x 3 promotion
1.49
Duke Energy Argentina
Received One Bal Harbour & Sea View Hotel 4 x 3 promotion
1.50
Dupont Argentina
Received One Bal Harbour & Sea View Hotel 4 x 3 promotion
.
One Sal Harbour & Sea View Hotel' 4 x 3 promotion
2.1
2.2
2.3
2.4
2.5
release for Quarzo Hotel
& Report Travel Magazines
Harbour Newsletter
all press data base I second-sending- reminder)
payment follow up
all travel agency data base
lconference call with Brian Dye
Turismo- Lan Chile
trip coordination ( 20-22 August)
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IBAL HARBOUR---------.---;
ACTIONS· BRAZILIAN MARKET· AUGUST 2011
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de Viagens (Sao Paulo)- Mrs. Monica Haddad Godoy
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GSP TUR (Sao Pau]o)- Mrs. Camila Osterne- travel consultant
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LINK PREMIUM (Sao Paulo}· Ucha Verlssimo ·director
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Porto Velho Turismo (Bela Horizonte)- Roberto Spinelli- director
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RITZ TURISMO (Sao Paulo)- Patricia Mil Homens- director
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Personal Tour ( Rio de Janeiro)- Sonia Durao- director
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Check Out Turismo (Sao Paulo)- Martha Pereira.- director
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BONTOUR VIAGENS E TURISMO (Rio de Janeiro}· Mariline Dart· director
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Set Viagens (Sao Paulo}- Mr. Jose Ramalho Pereira- director
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Belvitur Turismo (Bela Horizonte}- Mrs. Marcia Loureiro- manager
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BE HAPPY TURISMO (Sao Paulo}- Daniela Oliveira· travel consultant
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Travel (Sao Paulo)- Mr. Felipe Soubhia
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2
Remarks
Visited Marilia Ferraz to know if TP Tours has been selling ONE Sal Harbour with FIT Contract. TP Tours has been promoting ONE Bal Harbour through email marketing and has been
confirming some bookings directly _with the Hotel.
Master Turismo is organizing an incentive group for BMG Bank next November. Organized a site inspection at ONE Bal Harbour, however the hotel hasn't availability in the period
requested. was suggested another date in November to accommodate the group at ONE. waiting clients decision.
Monica requested 2 2bedroom suites at ONE Bal Harbour for December, 2011 directly with the Hotel. Assisted Monica to get photos of 2bedroom suite to send to her clients.
Requested my assistance to book one deluxe room at ONE Bal Harbour directly with the hotel.
Requested my assistance to book one 1bedroom suite at ONE Bal Harbour directly with the hotel.
Assisted Roberto to confirm 31bedroom suites at Quarzo on Dec 26-29, 11. Reservations confirmed directly with hotel.
Visited Patricia last July and she requested a reservation at ONE through Teresa Perez Tours. Her client couldn't travel due to VISA's problem and Patricia requested my assistance to ask
ONE BH to leave the credit to her client instead of charging no show.
Sent by postage brochures of Sea View and Quarzo.
Martha requested brochures of One Bal Harbour and Sea View. She has some clients interested in the Hotels during New Year's eve.
Mariline has owned 2 nights stay at ONE during the dinner promoted by BHV in Rio de Janeiro. Mariliene enjoyed the stay at ONE and has already booked 1 deluxe room for her client.
Ramalho did his first reservation at ONE Bal Harbour to Mr./Mrs. Sanseverino. Booked directly with the Hotel.
Assisted Marcia Loureiro to confirm a twin room at ONE Bal Harbour. The Hotels hasn't availability in twin rooms. The solution was to confirm 1 bedroom suite including extra bed. Belvitur
has FIT contract with ONE Bal Harbour and has been directing reservations to ONE Bal Harbour.
Be Happy confirmed reservation through INTEREP (local tour operator) at Sea View. Spoke to Rene who prorriptfy granted an upgrade to Be Happy's clients.
Did a presentation on Bal Harbour Village and left sales kit with brochures of ONE BH, Quarzo and Sea View. Andrea Belliboni requested a booking at ONE Sal Harbour through sabre.
Celeste requested my assistance to request a backup of commission check of ONE Sal Harbour. Left all information about Bal Harbour Village as well as brochures of the Hotels.
Jacque_line has opened JR2TUR one year ago. Went to visit Jacqueline and present Bal Harbour Village and the Hotels. Jacqueline sent an email marketing to her clients to promote 3
nights, 4th free. Prefer booking through local tour operators or directly with the hotels.
Presented Bal Harbour Village and the hotels and promoted the summer package 3 nights, 4th free. Book directly to the hotels.
Visited Conceito Brazil to present Bal Harbour Village. They have good potential for Bal Harbour as they operate packages to Miami and Orlando. Book through Hotelbeds.
Betina is familiar with Bal Harbour Village but has never been at ONE Bal Harbour and Quarzo. She will be in Miami next Aug 16 and requested site inspections in both hotels.
Assisted Felipe to liaise with Bal Harbour Village and ONE Bal Harbour to send the artwork for the new catalogue.
4
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[BAL HARBOUR - - - - - - - - - , - - - - - - - - - - - - . - - - - - - - - - 1
ACTIONS· BRAZIUAN MARKET- JUNE 2011
ltNTERPOINTTURISMO- (sao Paulo) Mrs. Heloisa Levy, Mr. Frederico Levy, Mrs. Renata Ribeiro -www.interpoint.com.br
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PEREZ TURISMO (sao Paulo)- Lara RennO- Supplier Relations
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TURISMO (sao Paulo)- Mr. Aldo Leone- www.agaxtur.com.br
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www.maktour.com.br
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SET TURISMO ( sao Paulo) - Mr. Jose Alipio Ramalho -director
TRAVEL (sao Paulo)- Mr. Pedro Henrique- director
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PARAGON TURISMO (sao Paulo)- Marcelo Almeida- director VIRTUOSO AGENCY
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CLEYOS TUR (sao Paulo)- Mrs Cleide Cantamessa- director
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X
X
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X
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IFORMULA TURISMO (Rio de Janeiro by phone} -Ana Cristina Vila~ -director
X
X
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DECATUR TURISMO
X
PARAGON TURISMO
X
INTERPOINT TURISMO CATALOGUE
X
PHD Travel Cataloaue
X
Primetour
X
Check Out Turismo
X
Grande S§o Paulo Turismo
X
.
3
Remarks
Visited Jet Set in May to introude Bal Harbour Village. Carlos Henrique Abatayguara and Jose Alipio Ramalho (directors) attended the dinner in sao Paulo last May 11. Ramalho asked me to return and make a
presentation for the travel consultants. Did the seminar on BHV for 6 people. Promoted sell 3 nights, 4th free.
Promoted summer savings and left Quarzo folder. Book directly with the hotels.
Marcelo knows Sal Harbour Village, but was not familiar with Hotels. Did a presentation of each Hotel. Marcelo has recently booked 1Premier Deluxe Ocean View for 10 nights at ONE Bal Harbour directly.
Small travel agency with some potential clients to Bal Harbour Village. Cleide books through wholesalers in Brazil when clients want to pre-pay the stay and direct with the hotels when clients want to pay upon check out.
Promoted summer savings.
Alatur is more focused in corporate business, but has a small leisure dept Promoted hotels for incentive groups. Book directly with the hotels.
Roberta Ferraz attended the dinner last May 11 and included ONE Bal Harbour and SEA VIEW in the website. Promoted summer savings. Book through Hotelbeds.
Mello Faro is a medium travel agency dealing with corporate accounts, but Eliana Faro also has good high end clients. Promoted summer savings. Requests bookings directly with the Hotels or lnterep.
Aida Hanna attended the dinner last May 11. Promoted summer savings. In general books through wholesalers in Brazil (Designer Tours, Queensberry)
Visited Marcel Tur for the first time. Celeste informed that they are focused in corporate accounts and eventually has some requests for Miami. They book through SABRE and AMADEUS. Left information on Sea View,
ONE and Quarzo and promote summer deals.
Vera has some good clients who travel
Oriental and Fontainebleau.
to Miami with frequency. She was not familiar with Hotels in Bal Harbour and appreciated the presentation of the hotels. She's been booking Ritz Carlton Key Byscane, Mandarin
2nd visited as Bal Harbour Village. Pires informed that already booked Sea View for a family last April (Easter). Promoted the summer savings. Booked through JNTEREP.
Did a presentation on BHV for 3 travel consultants. Promoted summer savings. Request hotel reservations through wholesalers or directly with some hotels.
Small agency focused in leisure travels. Has 3 free lancers. Did a presentation on BHV. Request hotel reservations through wholesalers or GDS.
First time I visited CW Handles some small co·rporate accounts. No potential for BHV.
Ha~dles
corporate accounts and leisure. Book through GDS and also uses Brazilian wholesalers such as Teresa Perez Tours, Designer Tours. Informed both wholesalers have FIT contracts signed with ONE.
Agency specialized in Medial events and congress. Presented BHV for future events in Miami. Sign contract groups directly with Hotels.
Medium travel agency handling corporate account and leisure. Book through GDS or Brazilian wholesalers when clients want to pre-pay the stay.
Virtuoso agency. Good potential for BH Hotels. Consult Composer system and book directly with hotels.
Assisted Eduardo to book 2bedroom suite directly wit ONE Bat Harbour. Promoted the summer savings.
Elizabeth attended the dinner in sao Paulo. Request a trainning session for her sales team. Presented the destinations and hotels. Book through GDS or Brazilian wholesalers when clients want to pre-pay
Bia attended the dinner in sao Paulo. Went to see Bia to make a presentation on Bat Harbour location and hotels again as Bia doesn't speak English very well and had some doubts about the destination.
WM has small corporate accounts and some direct clients. Book through wholesalers in Brazil like Advance, Queensberry, Agaxtur.
Small agency focused in events and congress in Brazil. Few production for international hotels. Introduced BHV and promotions of BH Hotels.
Podium Tur is a leisure travel agency. Basically works with Queensberry's packages, but has some luxury FIT Clients. Book through representative offices in Brazil like LHW, UTELL or directly with Hotels.
Travel agency member of Globalstar- worldwide travel management company. LTN is specialized in international events and corporate accounts. Presented BHV as destination for future corporate events.
Small agency handling some corporate accounts and leisure. Cassia attended the dinner in sao Paulo. Promoted summer savings. Book directly with hotels, Galileo or wholesalers.
Promoted Bat Harbour Village and summer savings to Floriano by phone. BMP Turismo is Virtuoso agency located in Curitiba and has good potential to sell BH hotels. Book through SABRE or directly with the properties.
Promote summer savings to_ Sarah Haussner by phone. Plante! Turismo is Virtuoso agency located in Rio de Janeiro and has good potential to sell BH hotels. Book through GDS
Promote summer savings to Claudia Rodrigues and Ana Cristina Vilac;;:a_ by phone. FormulaTurismo is Virtuoso agency and also a tour operator located in Rio de Janeiro and has good potential to sell BH hotels. Book
through GDS, Hotels directly or through its tour operator when the hotel has direct agreement.
Promoted the summer savings to Flavia for his clients traveling
to Miami on vacation in July.
Bat Harbour Village participated in Be Happy Magazine with 3 pages and as part of the agreement, all suppliers participating in the magazine also had the opportunity to promote to direct clients in CASAR Trade show in
May as well-as attend the 15th anniversary event held in sao Paulo for 300 clients in June. Bat Harbour had a table to attend Be Happy clients during the event. Promoted Sal Harbour Village and HOtels.
Assisted Helena with quotation of deluxe suite at ONE BAL HARBOUR. Exchange emails with Hotel to get the best rate POssible.
Assisted Marcelo Almeida with reservation of 2 deluxe suites at ONE BAL HARBOUR from July 2 - 13, 2011.
Exchanges emails with SEA VIEw, ONE and QUARZO to participate in Jnterpoint Catalogue. Bal Harbour Village will participate with 1 institutional page, SEA VIEW and QUARZO will share 1 page, ONE will participate
with 1 page
Assisted PHD Travel to finalize the neaotiation with ONE BAL HARBOUR and BAL HARBOUR VILLAGE to oarticioate in PHD Travel catalooue.
Assisted Primetour to reauest a oomolimentarv stay for 1 of PTS oonsultants at ONE Bal Harbour
Recommended Check Out Tur's client stavirm for the 2nd time at ONE BAL HARBOUR.
Assisted Lea Dorf from GSP Turto try to get special amenities at Bal Harbour Shops for a group of interior designers. Unfortunately we oouldn't attend GSP Tur for this special group because Bat Harbour Shops has no gift coupons or discounts
6
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BALHARBOUR
Date/circulation/ad value
IJuly/35.000/Ad value U$ 14.400 /PR value U$ 43.200
1.2
IJuly/55.000/Ad Value US 9.400 /PR valueU$ 28.200
1.3
IJuly/6.900/ Ad value U$ 500 /PR value U$ 1.500
1-4
5.000 I Ad value U$ 1 . 700 /PR value U$ 5.1 00
lt .• l .. /7 nnnt Ad Value US 10.500 /PR value US 31.500
J.)(\Q.. C}O 1..\
BAL HARBOUR
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Date/drculation/ad value
~une/45.0.00/Ad value US 10.800
I PR Value U$ 32.400
Ad value US 500 /PR Value U$
1.2
1.500
I..June/6.900/ Ad Value u$ 500 /PR value US 1.500
1.3.
Ad Value U$ 800 /PR_Value U$ 2.400
2.2
23
2.4
2~
2.6
2.7
3.1
3.2
ILunch with Para li