Resort Tax Committee - Bal Harbour Village
Transcription
Resort Tax Committee - Bal Harbour Village
Mayor Jean Rosenfield, Chair Gilberta Garcia-Tunon Bruce Gelb Michael M. Krop Sandra S. Lansing Richard Lodes John Manrique Village Manager Alfred J. Treppeda Village Clerk Ellisa L. Horvath, MMC Village Attorneys Weiss Serota Helfman Pastoriza Cole & Boniske Resort Tax Committee Regular Meeting Agenda September 8, 2011 9:00a.m. Bal Harbour Village Hall 655 - 961h Street Bal Harbour, Florida 33154 FINAL AGENDA 1. Call to Order/Roll Call 2. Pledge of Allegiance 3. (Tab 1) Approval of Minutes: June 16, 2011 Regular Meeting 4. (Tab 2) Discussion of Director of Tourism Marketing Bonus 5. (Tab 3) Resort Tax Financial Update and Discussion of Proposed 2011/2012 Budget 6. (Tab 4) Director of Tourism Marketing Report- Carolyn Travis 7. Other Business 8. Adjourn. One or more members of the Village Council, Architectural Review Board, and Gated Residential Section Advisory Committee may attend this meeting of the Committee and may discuss matters which may later come before their respective Council, Board, and Committee. If a person decides to appeal any decision made by the Committee with respect to any matter considered at a meeting or hearing, that person will need a record of the proceedings and, for such purpose, may need to ensure that a verbatim record of the proceedings is made, which record includes the testimony and evidence upon which the appeal is to be based (F.S. 286.0105). In accordance with the Americans with Disabilities Act of 1990, all persons who are disabled and who need special accommodations to participate in this proceeding because of that disability should contact the Village Clerk's Office (305-866-4633), not later than two business days prior to such proceeding. Bal Harbour Village Hall 0 655 96th Street, Bal Harbour • FL 33154 • 305-866-4633 • Fax 305-868-6575 All meeting attendees, including Village staff and consultants, may be subject to security screening utilizing a metal detector and/or wand, prior to entering the Council Chamber, Conference Room, or other meeting area located within Village Hall. This is for the safety of everyone. Thanks for your cooperation. Bal Harbour Village Resort Tax Committee Regular Meeting Final Agenda- 09/08/2011 2 BAL HARBOUR VILLAGE RESORT TAX COMMITTEE REGULAR MEETING MINUTES - JUNE 16, 2011 A Regular Meeting of the Sal Harbour Village Resort Tax Committee was held on Tuesday, June 16, 2011, in the Conference Room at Sal Harbour Village Hall (655- 961h Street, Sal Harbour, Florida). 1. CALL TO ORDER/ROLL CALL: The meeting was called to order at 9:02 a.m. by Mayor Rosenfield. The following members were present: Mayor Jean Rosenfield Michael M. Krop Richard Lodes John Manrique Others Present: Alfred J. Treppeda, Village Manager Ellisa L. Horvath, MMC, Village Clerk Matthew Pearl, Village Attorney Christopher Wallace, Finance Director Carolyn Travis, Director of Tourism Marketing Absent: Gilberto Garcia-Tunon Bruce Gelb Sandra Lansing As a quorum was determined to be present, the meeting commenced. 2. PLEDGE OF ALLEGIANCE: The Pledge was led by Dr. Krop. 3. APPROVAL OF MINUTES: A motion was offered bv Mr. Lodes and seconded by Dr. Krop to approve the May 17, 2011 Regular Meeting Minutes. The motion carried {4-0). 4. RESORT TAX FINANCIAL UPDATE: Mr. Wallace reviewed his report and reported that the tourism budget was doing very well. Ms. Travis distributed and reviewed a graph showing the revenue from the Miami Beach Resort Tax. She reported that their numbers had increased, but noted that the Village's numbers had increased more (percentage wise). Ms. Travis discussed the increase at all of the properties in the Village. Mr. Lodes discussed the increase at the Shops and · restaurants. Dr. Krop requested the financial information from last year from Mr. Wallace to use as a frame of reference. Brian Dye, St. Regis Hotel Director of Sales & Marketing and Steph, St. Regis Hotel Sales Manager, introduced themselves. Mr. Treppeda reported that the hotel had estimated a March/April 2012 opening. He Bal Harbour Village Resort Tax Committee Regular Meeting Minutes 061! 6/20 II clarified that the St. Regis would be on the tax rolls for the following year (2012/2013) not the upcoming year (2011/2012). He explained that the Village only had a guarantee for six months of resort tax revenue through the St. Regis Development Agreement (for Fiscal Year 2011/2012) and the other six months would be an estimate of the expected resort tax revenue at the St. Regis. Mr. Dye will provide Ms. Travis with projections and figures for the St. Regis resort tax revenue. Mayor Rosenfield questioned the number of units that had been sold at the St. Regis. Mr. Manrique reported that over half had been sold. Mr. Treppeda clarified that the resort tax revenue payments from the St. Regis Development Agreement would end when the hotel opened. He noted that at that time actual resort tax revenue collected would then be submitted. Mr. Manrique estimated the hotel to be opened in March 2012. 5. TRAVIS: DIRECTOR OF TOURISM MARKETING REPORT - CAROLYN Month Recap/Status/Actions: Ms. Travis distributed the Overview: May Meeting and reviewed the following: In Bal Harbour, Domestic PR, US Sales Actions, Brazil, Argentina/Chile, Europe, and Russia. The following were also discussed: local activities, global sales/PR efforts by market, projection comparison, and Bal Harbour Tourism Shuttle. · In Bal Harbour: Ms. Travis reported that the Sea View may not want to continue the Kids Club past the summer. Mr. Treppeda explained that the Sea View had indicated that they may want to use that space for something else. Ms. Travis reported that the St. Regis and ONE both wanted to partner with Miami Children's' Museum for their Kids Clubs. She distributed and reviewed collateral that was mailed to residents. Mayor Rosenfield invited Ms. Travis to attend the Aventura Marketing Council next week, since a lot of leaders from Brazil would be in attendance. Ms. Travis requested approval to reallocate $4,000.00 for a Bal Harbour Village local food and beverage ad in PLUM Magazine (money is to be reallocated from PLUM Television to PLUM Magazine). A motion was offered by Mr. Lodes and seconded by Dr. Krop to approve the reallocation of $4,000.00 to PLUM Magazine. The motion carried {4-0). Domestic PR: Ms. Travis distributed press clippings (LDPR) and reviewed the May LDPR report. She reported that they were working on a six month action plan. US Sales Actions: Ms. Travis reviewed the monthly sales report from Suzanne Corbo. She reported that all travel agent business had increased, in response to Ms. Corbo's efforts. Brazil: Ms. Travis received positive feedback from the Brazil trip and reported an increase in bookings from that market for the hotels. She distributed and reviewed Flavia's (Brazil) revenue results and ad value (over 1/2 million in ad value over the last five months). Ms. Travis reported that the On Request contract was expiring and requested that it be extended for 15 months, to coincide with the end of the fiscal year (September 2012), at $2,000 monthly. Dr. Krop questioned the ability to judge the effectiveness of the ads. Ms. Bal Harbour Village Resort Tax Connnittee Regular Meeting Miuutes 06/16/2011 2 Travis explained that it was considered public relations and noted that there had been an increase in Brazilian traffic at the hotels and the Shops. Mr. Dye explained that public relation was difficult to track, but an ad wouldn't be difficult to track. He discussed tracking . through the 1-800 numbers. Ms. Travis noted that would be difficult for international calls, but could be used for the ads in the US. She agreed that should be used in the ads. Dr. Krop questioned the effects of the ads on housing purchases in the Village. He noted the influence for people to buy in the Village, due to the ads. Ms. Travis agreed and noted that was a key message that LDPR pitched. She did not know how the effects would be gauged for that. Ms. Travis requested approval of Flavia's contract for 15 months, for a total of $30,000.00 ($2,000.00 per month), to be taken from the advertising budget since it was cut back due to the numerous amounts of hits from Brazil. A motion was offered bv Mr. Lodes and seconded by Mr. Manrique to approve extending tlte contract witlt Flavia (On Request) {or $30,000. 00, {or 15 montlts, from tlte ad budget. Tlte motion carried (4-0). Argentina/Chile: Ms. Travis distributed clippings and reviewed Argentina/Chile (DLX). She reported that the DLX contract (Carmen -for sales and pr) was expiring and requested that it be extended for 15 months, to coincide with the end of the fiscal year (September 2012), at $2,500 monthly (money is already allocated for sales managers). A motion was offered by Mr. Manrique and seconded by Mr. Lodes to approve extending tlte contract witlt Carmen CDLX) (or $37.500.00 ($2,500.00 montltly). Tlte motion carried (4-0). Europe: Ms. Travis reported that the return from LPS (Laura) was not large enough to warrant her retainer. Ms. Travis discussed the GMCVB and reported that $25,000 of the $50,000 money contributed by the Village would be used for the Village to work with the GMCVB reps in Europe (UK, Germany and Switzerland). Mayor Rosenfield discussed the importance of seeing the return on investment from the GMCVB. Ms. Travis agreed and noted thatthe · Village needed to use the GMCVB resources to the Village's benefits. She explained that the plan would be when the GMCVB had a rep in a certain country the Village would participate in those missions. She explained that the lnterlocal Partners and the members could not hire them directly because the GMCVB felt it would cannibalize their efforts. Mr. Manrique clarified that the GMCVB reps were bound by an exclusivity agreement. Ms. Travis agreed. She explained that the Village would use the GMCVB reps in the UK and Germany/Switzerland in an ad hoc basis. Ms. Travis distributed and reviewed the GMCVB UK, Germany & Switzerland Sales Missions Itinerary. She requested to participate and to invite the hotels to attend. She explained that a total of $7,000.00 would be taken out of the $25,000.00 already given to the GMCVB. She requested approval of $6,000.00 for her travel expenses for the European Sales Mission in July 2011. Jason Stine, Harbour House resident and Realty Group of Miami Investment Specialist (estate agent specializing in European investors for the area), and Alain Bal Harbour Village Resort Tax Committee Regular Meeting Minutes 06116/2011 3 Jean-Jacques, Realty Group of Miami Investment Specialist, introduced themselves and explained that they catered to European clients. Mr. Manrique clarified that the $6,000.00 was not part ofthe $25,000.00 (to be allocated to the UK and Germany/Switzerland Sales Missions). He added that the Village paid the GMCVB $50,000.00 and was now telling them what to use the $25,000.00 for. Mr. Dye explained that if he wanted to go for the St. Regis then he had to pay for his own travel. Ms. Travis clarified that the Village paid the GMCVB to set up functions, their services, etc. Mr. Manrique clarified that the $6,000.00 was for Ms. Travis to represent the Village and the hotels would pay their own way if they went. Mayor Rosenfield wanted it made clear that the Village would not pay for the hotels to participate. A motion was offered by Mr. Lodes and seconded by Dr. Krop to approve $6,000.00 for Ms. Travis to participate in the GMCVB European Sales Mission. The motion carried (4-0). The Committee discussed the possibility of meeting on July 7, 2011, due to Ms. Travis' travel schedule, or cancelling the meetings in July and August. Europe Status: The following items were included in the agenda: July UK TripGMCVB and GMCVB/BH partnership. Overview of Reports: Reports for the following were included in the agenda: LDPR - National Public Relations, Suzanne Corbo - Northeast US, Laura Schmidt European, DLX Argentina, and On Request- Brazil. 6. OTHER BUSINESS: Dr. Krop requested clarification of Fund Balance Appropriated ($582,484.00) on the current year's budget and questioned if it was to be spent this year. Mr. Wallace clarified that $1,517,431 was the unreserved and undesignated fund balance. Dr. Krop didn't understand how the Council voted to remove $500,000, but it was still shown in the budget. Mr. Treppeda explained that it had been put aside, but not spent yet. Dr. Krop clarified that it was not available for the Committee to use. Mr. Treppeda agreed. Mr. Wallace reported that the last page showed the actual budget figures. Dr. Krop questioned the amount in the current beach renourishment fund. Mr. Wallace explained that there was currently $1 million (there was $1.2 million and $500,000 was used, which was brought back up to $1 million, per Village Code). Dr. Krop questioned the amount of money the Committee had in the budget. Mr. Wallace reported the amount to be $1.5 million (unreserved and undesignated fund balance). Mayor Rosenfield clarified that the Council had the right to use the money, since resort tax money could be used for the beautification of the Village. Dr. Krop agreed. Mr. Treppeda explained that the $500,000.00 was used for studies regarding the sand transfer station. Mr. Manrique introduced Marco Selva, St. Regis Bal Harbour Resort General Manager. Mr. Selva addressed the Committee and discussed the St. Regis project. Mr. Manrique questioned the Village's beach program. Mr. Treppeda reported that the County handled maintenance of the beach (sand), the Village maintained the landscaping, Resort Tax paid for the landscaping, and the State, Federal and County paid for beach Bal Harbour Village Resort Tax Committee Regular Meeting Minutes 06/16/2011 4 renourishment. Mr. Treppeda will find out how often the beach was maintained by the County. Mayor Rosenfield suggested that if the County cut back on the number of days the beach was maintained, then the Village could possibly pay for that. Mr. Treppeda discussed some of the properties that had helped to keep their portion of the beach maintained. He discussed the Engineering studies that were being conducted for a sand transfer station, to ascertain the best method to use for renourishment. Mayor Rosenfield noted that the Council would review the studies and determine how to proceed. Mr. Treppeda will find out dates for scheduled beach renourishment. 7. ADJOURN: There being no further business, the meeting was adiourned bv consensus o(the Committee at 10:17 a.m. Mayor Jean Rosenfield Attest: Ellisa L. Horvath, MMC, Village Clerk Bal Harbour Village Resort Tax Committee Regular Meeting Minutes 06116/20 II 5 Tourism Director Bonus Calculation 3rd Quarter FY2011 (April Remittances For March Collections, etc) Total Tourism Revenue Less Adjustments: St. Regis Developer's Agreement Quarzo Makoto Other Miscellaneous Revenue Adjusted Total Increase In Tourism Taxes Bonus@ 30% $ $ $ $ $ 243,252.57 ·1,009.00 237,656.43 $255,415.20 $ 18,136.00 $ 22,108.00 $ 2,144.00 $305,814.80 $ 68,158.37 $ 20,447.51 5.00% N/A N/A 112.49% 28.68% Quarter 4, July thru September Total FY2011 Bonus Based on 30% of Increases for Quarters 1, 2, and 3 --,;----::-;,~:-::;-::=--.;.$...;..36;.;.,9;.;6.;;.5;.;;.3;;_3 $3,080,444.50 Increased FY2011 over FY2010 Revenues $ 123,217.78 Note: The Approved Bonus Plan allows for a bonus of 30% of quarterly revenue increases from the prior year to the current year, with an annual cap of $15,000.00. It does not Include any entities that have not had at least a year of history, such as Quarzo and Makoto, nor does it include the revenue generated from the St. Regis Development Agreement. Once the cap gets exceeded, the Committee may then consider whether or not to award any additional bonus for quarterly revenue increases. The amount of$16,517.82 in bonus has been approved and paid thus far. The increase in revenue for the third quarter based on 30% would generate a bonus of $20,447.51. You have the option to recommend a bonus based on the revenue increase. Again, the $15,000.00 annual cap was met in the second quarter. $ 6,160,889.00 September Resort Tax Meeting 1.) Production comparison 2.) 3.) 4.) 5.) 6.) 2012 Budget 2012 Advertising Plan 2012 Sales/Activity Plan 2011 Retreat Overview of in market reports/activities June/July FAMTRIPS Press • • • • • • • Brazii/Tatiana Babadobulos/A Magazine/ June 9-10 Brazil /Bruna Tiussu /Estado 0 Sao Paulo /May 30- June 3 Brazil I Betina Neves /Viaje Mais Brazil I June 3-5 USA I Emily Finkbinder I Stylecaster.com I July 28-30- US USA I Marian Fox I Coastal Living Magazine- Entree Magazine I July 4'" Argentina/Andrea Ventura/La Nacion Newspaper/ July 31- August 2 Travel Russia/Russian Service Bureau/Sod is Fam/13 agents/ July 12 TRADE IN MARKET REPRESENTATIVES ACTIVITIES USA- Suzanne Corbo • • • 47 total sales calls in June, 10 total sales calls in July. Markets included Philadelphia, Toronto, New Jersey and New York (Merrick, Woodbury, Harrison, White Plains, and New York City,) 14 sales calls in Philadelphia Traveled to Toronto for 1l sales presentations. Argentina -DLX- Carmen Florio • • • • • Total24 sales calls in June an.d July to travel agents and tour operators Promotions: 4x3 hotel promo was sent out to 48 corporations Advertising: BH ads ran in local publications Ladevi and Gata magazines E-newsletter was sent out to database of 1,100 travel agents Press Releases distribution: Quarzo opening was released locally Brazil-Sales Representative- Carmen Chiotta • • • Total of 61 sales calls in June/July/August: 8 tour operators, 48 travel agencies and 5 corporations. Markets included: Rio de Janeiro, Belo Horizonte and Sao Paulo Advertising Trade Shows: Casar. Trade Show in Rio de Janeiro with 300 clientsBe Happy Event. PUBLIC RELATIONS UNITED STATES- LDPR JUNE-JULY 2011 PRINT • Southern Season's- Feature with images- Bal Harbour Destination • Miami Magazine- Quarzo opening • Ocean Drive Magazine- Quarzo opening • West Coast Woman- Bal Harbour destination- Quarzo opening • Hombre- Bal Harbour destination • Hombre- ONE Bal Harbour ONLINE • Southern Seasons online- Feature with images- Bal Harbour • Self-Magazine- ONE Bal Harbour • West Coast Woman- Bal Harbour Destination I Quarzo opening • HombreOnline- Bal Harbour Destination • Hombre Online- ONE Bal Harbour All placements included Call to Action (Bal Harbour URL) AD Value in JUNE 2011 $6,000 PR Value in JUNE 2011 $18,000 AD Value in JULY 2011$42,449.15 PR Value in JULY 2011$125,168.00 SPOKE PRINT • • • • • • • • • • • • • • • • • • • PR BRAZIL JUNE- JULY 2011 Estado de Sao Paulo- Sea View Press Trip Bruna TiussuDiario do Comercio- Tourism in Miami/Quarzo A Gazeta- Tourism in Miami- ONE Bal Harbour Mercado & Eventos- Press Conference with CT in Sao Paulo- Circulation Brasilturis- Press Conference with CT in Sao Paulo Guia Panrotas- Destination BH Press Trip- Fa biola BemfeitoRevista Top Destinos- Special article Bal Harbour Revista Elite Travel- ONE Bal Harbour Resort & Spa A Magazine- ONE Bal Harbour Resort & Spa Revista Hoteis- Quarzo Hotel in Bal Harbour Jornal A Noticia- Destination Bal Harbour Jornal Mogi News- Destination Bal Harbour Jornal Primeira Sao Paulo- The 5 senses of Miami Focus BH Jornal do Comercio- The 5 senses of Miami Focus BH Jornal Cruzeiro do Sui-- The 5 senses of Miami Focus Jornal 0 Diario- Mogi Das Cruzes -The 5 senses of Miami Focus BH Jornal Higienopolis News -Quarzo News Jornal Brooklin News- -Quarzo News Jornallnterior News Valinhos -Quarzo News • • • • • • • • • • • • • Jornal Campo Belo -Quarzo News Jornal da Zona Sui- Quarzo News Jornal de Alphaville- Quarzo News Jornal do Butanta- Quarzo News Jornal do Morumbi _ Quarzo News Jornal dos Jardins e Itaim Bibi Augusta Jornal Moema News~ Quarzo News Jornal 0 Estado de Sao Paulo- The Five Senses of Miami Jornal Aero porto Jornal- Quarzo Hotel in BH Guia Top Destinos- Guide about Miami I Bal Harbour Revista Robb Report- Destination Bal Harbour Joyce Pascowitch- Article of press trip Journalist Vanessa Cabral did in Jan 2011 Expresssions- ONE Bal Harbour Resort & Spa ONLINE • Terroi Gourmet- Bal Harbour Shops Exclusive Items Revista Estilo- Katie Holmes in BHS • • Busk - Katie Holmes in BHS • Cesar Giobbi- Katie Holmes in BHS • SEGS- Exclusive Items BHS • Gil Fuentes- Exclusive Items BHS • Jornal City Tour- Exclusive Items BHS • Vitrine Hotel- Exclusive Items BHS • Portal de Propaganda- Exclusive Items BHS • Blog Copastur- Exclusive Items BHS • Valor luxury- Exclusive Items BHS • Comunique-se- Exclusive Items BHS • Difundir- Exclusive Items BHS • Jornow- Exclusive Items BHS • BOL- Quarzo. Hotel Bal Harbour • UOL- Quarzo Hotel Bal Harbour • A Critica -- Quarzo Hotel Bal Harbour • Whiz- Quarzo Hotel Bal Harbour • Hot Sport Brazil- Sea View Hotel in BH • Cafe News Brazil- Quarzo Hotel Bal Harbour • Diario Do Comercio- Tourism in Miami Quarzo Hotel Bal Harbour • Giro Pelo Mundo- Exclusive Items BHS • Jornal da Cidade Bauru- The Five Senses of Miami and BH • Jornal da Cidade Bauru- Sensory Experience Bal Harbour • Mogi News- Destination Bal Harbour • TransViagem- Quarzo Hotel • Cruzeiro do Sui Online- Makoto Contemporary Japanese Menu • Cruzeiro do Sui Online_ Sensory.experience in Spas • Cruzeiro do Sui Online- The Five Senses of Miami focus in BH • Estado de Sao paulo AD Value in JUNE 2011 $ 119,940.23 PR Value in JUNE 2011 $335,820.70 AD Value in JULY 2011 $846,518.99 PR Value in JULY 2011$2,539,556.98 DLX ARGENTINA- JUNE 2011 PRINT • • • • • • • • Para Ti Magazine- Bal Harbour Destination Report Magazine- Bal Harbour Destination Ladevi Magazine- Bal Harbour Destination Vanidades Magazine- Bal Harbour destination Luz Magazine- Bal Harbour Destination Ladevi Magazine- Quarzo Hotel Cronista Comercial- Clase Ejecutiva Mustique Magazine- Bal Harbour Destination ONLINE • Cuisine et Vins online- Bal Harbour Destination AD Value JUNE 2011 $12,600 PR Value JUNE 2011 $37,800 AD Value JULY 2011$36,500 PR Value JULY 2011 $106,500 AGENCY Market LDPR Spoke PR DLX USA Brazil Argentina TOTAL PR VALUE JUNE· JULY 2011 Circulation Impressions Ad Value 1,546,543 969,323 187,800 2,703,666 4,639,629 2,877,969 563,400 8,080,998 $ 48,449.15 966,459.22 $ 49,100.00 $1,064,008.37 $ PRValue $ $ $ $ 145,347.45 2,899,377.66 147,300.00 3,192,025.11 " Bal Harbour June 2011 Status Nast Traveler, Lisa story. up i lr<>n,.,·rlir•n possible Bal Harbour inclusions for fall issues Southern Seasons 11-Apr OK! Weekly 27-Mar The Record (NJ) I' .. ......... ~ ............. ~ WWILII ........ I BaiHarbourdestination LJCII I IC:U ... VUI Ill IVIICIIIII \,.l<;i;;II,.JIIOUVII with images feature Short item "Sun, Stay & Shop" package for Mother's Day I 100,000 I 300,000 I $5,750 I 800-$47-9222, Bal $17,250 4500, ONE URL 753,866 2,261,598 $77,000 213,502 640,506 $780 Southern Seasons online Feature with images 23-May Floridalifeofluxury.com Feature with image 16-May canada. com Short item 16-May Orlando Sentinel online (FL) Short item 16-May Hartford Courant online (CT) Short item 16-May Tri-Cily Herald online 0NA) Short item 16-May The Telegraph online (GA) Short item 16-May The Modesto Bee online (CA) Short item 16-May The Herald online (NC) Short item 16-May Sun-Herald online (MS) Short item 16-May Merced Sun-Star online (CA) Short item 16-May Kentucky. com Short item 16-May Ledger-Enquirer online (GA) Short item ONE URL& BHS URL $231.ooo 1 1 onn OA7 n..,..,.., t $2,340 $6,348 Early Summer 2011 I Harbour URL; 305- I Bal Harbour URL 800-847-9222, Bal Sal Harbour destination 474 NIA $250 $750 Harbour URL; 305455-4500, ONE URL Quarzo opening Quarzo opening (syndicated The Miami Herald) Quarzo opening (syndicated The Miami Herald) Quarzo opening (syndicated The Miami Herald) Quarzo opening (syndicated The Miami Herald) Quarzo opening (syndicated The Miami Herald) Quarzo opening (syndicated The Miami Herald) Quarzo opening (syndicated The Miami Herald) Quarzo opening (syndicated The Miami Herald) Quarzo opening (syndicated The Miami Herald) Ouarzo opening (syndicated The Miami Herald) Quarzb opening (syndicated -rt.._ ._., _ _ , '•---•·n from from from from from from from from from from from 13,445 NIA $952 $2,856 631,454 NIA $1,052 $3,156 1,568,750 NIA $2,210 $6,630 177,371 NIA $512 $1,536 136,389 NIA $465 $1,395 219,495 NIA $597 $1,791 185,798 N/A $652 $1,956 120,667 NIA $516 $1,548 144,386 NIA $336 $1,008 74,746 NIA $412 $1,236 401,616 NIA $1,004 $3,012 184,327 NIA $359 $1,077 Quarzo URL 16-May Leader-Post online (Canada) Short item 16-May Kansas City Star online (KS) Short item 16-May The Miami Herald online Short item 11-May 11-May 8-May 3-May 3-May 28-Apr 28-Apr 28-Apr 26-Apr 25-Apr 19--Apr · MacaroniKid.com Short item a-newsletter with image Short item Maca.roniKid.com with image Short item The Miami Herald online with image Feature with Recommend online image Feature with Naples Illustrated online images Feature with NYCityMama.com imaoes Short item TheReaiDeal.com with image Feature with HoteiChatter.com image Feature with Palm Beach Illustrated online images Feature with ShermansTravel.com imaae Short item GaribbeanNewsDigital.com with image 17-Apr TraveiPulse.com 11-Apr GetATraveiDeal.com 8-Apr NYCityMama.com 5-Apr 5-Apr WanderlustWomen Travel. com UrbanDaddy.com/Miami e-Newsletter Short item Quarzo opening (syndicated from The Miami Herald) Quarzo opening (syndicated from The Miami Herald) 305-222-7922 & Quarzo URL 305-222-7922_& Quarzo URL 305-222-7922 & Quarzo URL Link to Bal Harbour URL Link to Bal Harbour URL 305-222-7922 & Quarzo URL 35,005 N/A $234 $702 334,249 N/A $799 $2,397 Quarzo opening 1,403,770 N/A $2,470 $7,410 Bal Harbour destination 70,000 N/A $2,211 $6,633 Bal Harbour destination 30,000 N/A $1,745 $5,235 Quarzo opening 1,403,770 N/A $2,871 $6,613 Quarzo opening 5,141 N/A _$957 $2,871 Quarzo URL Quarzo opening 575 N/A $225 $675 Link to Quarzo URL 13,400 N/A $1,578 $4,734 Link to Bal Harbour URL 48,998 N/A $1,457 $4,371 N/A Quarzo opening 70,759 N/A $5,879 $17,637 Link to Quarzo URL Quarzo opening 1,459 N/A $628 $1,884 Link to Quarzo URL Quarzo opening 784,136 N/A $5,500 $16,500 Quarzo URL Quarzo opening 21,085 N/A $311 $933 N/A Quarzo opening 33,784 N/A $782 $2,346 305-222-7922 & Quarzo URL 44,000 N/A $250 $750 Bal Harbour URL 8,808 N/A $455 $1,365 Bal Harbour URL 2,250 N/A $199 $597 60,000 N/A N/A N/A 241,106 N/A $8,770 $26,310 784,136 N/A $3,217 $9,651 Bal Harbour URL 577,024 N/A $1,040 $3,120 305-455-5400 & Bal Harbour URL "Book Three, Fourth Night Free" oackaae at Bal Harbour hotels Quarzo opening (syndicated from HoteiChatter.com) Feature· with "Book Three, Fourth Night Free" image package at Bal Harbour hotels Short item "Sun, Stay & Shop" package for with image Mother's Day Short item "Sun, Stay & Shop" package for with image Mother's Day Feature with Quarzo opening image Feature with Quarzo opening imaae "Sun, Stay & Shop" package for Short item with image Mother's Day Short item Culture Season: Performance on the with image Green I Link to Bal Harbour URL 305-222-7922 & Link to Quarzo URL 305-222-7922 & Link to Quarzo URL 5-Apr UrbanDaddy.com/Miami 4-Apr ShermansTravel.com 1-Apr Delta SKY online 31-Mar HuffingtonPost.com Feature Bal Harbour destination feature 12,644,000 N/A $13,588 $40,764 N/A 27-Mar NorthJersey.com Short item "Sun, Stay & Shop" package for Mother's Day 563,078 N/A $1,102 $3,306 800-847-9222 & Bal Harbour URL 25-Mar Miami magazine online Short item Culture Season: Art Nights 17,818 N/A $952 $2,856 Bal Harbour URL 16-Mar GetATraveiDeal.com 44,000 N/A $250 $750 10-Mar FamilyvacationCritic.com 116,971 N/A $500 $1,500 1-Mar Luxist.com 1,200,000 N/A $5,644 $16,932 13-Jan Cachet Lifestyle Link to BHS ONE URL Drive and Hombre online Experience, with information on the new store . Magazine, Eric Bal Harbour for a round-up on last minute summer vacation Self, Allison Kate Hash news. ·the Fall Season." ~ 51,019 153,057 305-222-7922 July/August Ocean Drive 50,000 150,000 $7,000 $21,000 July West Coast Woman 30,000 90,000 $900 $2,700 June Hombre 150,000 . 450,000 $19,000 $57,000 1,890 N/A $94 $282 18-Jul July West Coast Woman Online June Hombre Online BaiHarbourdestination 1,263 N/A $1,516 $4,548 June Hombre Online ONE Bal Harbour 1,263 N/A $732 $2,196 Quarzo URL \JS-Pr oalls \M ~i\t (j)PJ(p u"\0 . Sales Report Submitted by Suzanne Corf>o June and July, 2011 The Affluent Traveler Tom and I met to discuss the possibility of working together with ONE and The St. Regis as well as a destination.· They did a campaign with Palm Beach that was ·extremely successful and he is going to forward me a copy to present to Carolyn. Tom Hayden 516-624-0500 Ext. 2055 thavden®theaffiuenttraveler.oom E. Clarke Travel 264 Closter Dock Road Amex Karen is very familiar with Bal Harbour as a destination but was not as familiar with the hotels so it was a great opportunity to presen the properties and update her-on each one. Amex Pedro is a well-seasoned agent that has worked at this agency for many years. He was interested in everything that Ba1 Harbour has to offer and especially like the shuttle to South Beach. Closter, NJ 07624 201-767-0203 Karen Essafi [email protected] E. Clarke Travel 200 Main Street Fort Lee, NJ 07024 201-947-2443 Pedro Spinolio [email protected] Concierge Travel 633 Wyckoff Avenue Virtuoso Julie and Dennise have a small agency but South Florida is a popular destination for their clients. Their agency is located in a weahhy area so many of their travelers are looking to and able to HescapeH during the winter months. They are looking forward to the opening of The St Regis. AHC The RFP was just distributed in July for the 2012 Altour Hotel Collection program. ONE is included and 1am working on The St Regis. I met with the agents and provided updates. INe need to use their intranet site more to infonn all 74 offices of promotions, etc. Wyckoff, NJ 07481 201-485-8152 Dennise Tracey & Julie Caldo dennig>@mnciergetravel.com [email protected] Altour International 115 West Century Road Paramus, NJ 07652 201-477-7000 Terry Mccabe [email protected] Tzell Travel 30 Two Bridges Road -Suite 270 Signature I met with the agents to provide updateS on The St. Regis and other items. Signature This agency is no longer part of-Virtuoso and is now using the Signature program since they are a Tzell affiliate. 1did a walk around and met with the agents to provide updates. Fairfield, NJ 07004 201-692-8111 Ext. 206 Marlene Gelardi [email protected] Travel15 101 Eisenhower Par1<way Roseland, NJ 07068 973-228-3033 Carole Williams [email protected] Pro Travel 5 Becker Farm.Road Virtuoso I had lunch with laura to discuss 1he ways to better work the Pro netv.lork. She has been with the company for many years and provided some insight regarding their intranet site, etc. The hotels need to keep her and Andy Pesky iriformed of newsworthy items so they may · d.istribute the information to all offices. Amex I made a visit to see the agents and provide updates. Just trying to stay front-of-mind fOr the holiday requests. Roseland, NJ 07068 973-396-5218 Laura D'Angelo laura[)@protravelinc.com Avenue Travel 385 Northfield Avenue West Orange, NJ 07052 973-325-2345 Tom Nero ·[email protected] Tzell Travel Miriam Cohen 212-999-5532 mcohen®tze!lcom Signature I had lunch with Miriam to update her on The SL Regis project. She is a fan of ONE and is happy to have another option in Sal Harbour. She will visit the property after it opens. US0r Soln CQR ~l\De (QlW Monthly Sales Report = Jun-11 Liberty Travel Lib/Go This agency is located in a very upscale neighborhood and as a resultis extremely busy. They are booking a lot of singles, girls weekends and golf outings. They are looking for options for last minute getaways. There.are several co-op opportunities. 3926 Wm Penn Hwy Monroeville, PA 15146 412 856 4660 Evelyn Swanson -manager [email protected] Odyssey Travel Ensemble The business is growing at this agency. They are looking for new ideas for couples travel so please send any offers that may be of interest. 4468 William Penn Hwy Murrysville, PA 15668 724 733 5952 Vicki Able - Manager [email protected] Frontiers - Elegant Journeys Virtuoso 600 Warrendale Dr This is a very upscale agency with an adventure division for hunting , fishing & exploration. They specialize in anythillg high end; please send a few brochures from each property. They also have a gay division. Wexford, PA 15090 724 9351577 Mollie Fitzgerald - Manager [email protected] Liberty Travel Lib/Go The agents are booking lots of singles travel, girls weekend getaways, golf outings and are always looking for new options. Lib/Go Busy office in an upscale area. Booking lots of family travel, singles, girls weekend getaways, golf outings and are always looking for new ideas and offers. 4818 McKnight Rd Pittsburgh, PA 412 635 7331 Chris Jennings - Manager [email protected] Liberty Travel- Pleasant Hills 2 Clairton Blvd Pleasant Hills, PA 15236 412 655 6191 Becky Poulet - Manager [email protected] Travel Leaders Business is great at this agency and they are in need of new agents. Family travel is the big thing ~t the moment and they are. always looking for new, affordable ideas. Please send specials as they become available. 1580 Mclaughlin Run Rd Upper St Clair, PA 15241 412 221 6772 Sigrid Kiernan - Manager [email protected] WorldView Travel 0JVVT) Virtuoso 731 Washington Rd This agency is· also located in an. upscale neighborhood. They are busy booking families, singles, girls weekends and golf outings. Also looking for special·options for short notice bookings. Lots of co-op opportunities Mt Lebanon, PA 15228 412 3441212 Carl Brandtonies - manager carl<b@wo~dview-travel.com Virtuoso Hyde Travel This agency works with referrals only. Their specialty is upscale honeymoons and they are always looking for new options. I had the opportunity to familiarize them with the MJL collection. 634 Beaver St Sewickley, PA 15143 412 741 5750 Shari Sasuccio - Manager [email protected] Liberty Travel- Downtown Lib/Go Busy office booking a lot of families, singles, girls weekends, golf outings - looking ·tar special options for short notice bookings 600 Libe~ Ave Pittsburgh, PA 15222 '4122612416 Lindsay Snyder- Manager [email protected] This is a small office that has been in the department store for 40 years. It is very busy and books a mix of family & couples. They also specialize in honeymoons and have a honeymoon Atlas Travel- Macy's registry. 400 Fifth Ave - 9~~'~ fl Pittsburgh, PA 15219 412 261 0248 William Katz- owner/manager [email protected] Shadyside Travel Ensemble 1601 Penn Ave #6000 This is a small, upscale office. They are interested in FAM trips because the agents tend to sell mostly what they have experienced. They are in need of adventure packages & holiday ideas. They work with referrals only. Pittsburgh, Pa 15221 412 681 2006 Joe Weigler- Owner/manager [email protected] In the University area of the city and due to their location they handle a lot of the staff. Business is great. Proving to be a record year. Peoples Travel 201 S. Craig St Pittsburgh, PA 412 621 3492 Patty Truchok- manager [email protected] Gulliver's Travel Virtuoso This agency is the near the University area of the city. They handle a lot of the university staff and student travel. They are very busy and business is great. 460 So. Graham St. Pittsburgh, PA 15232 412 441 3131 Jaye Austin- Team Leader jaye@gittravel AAA -Gorp -Western PA AAA 5900 Baum Blvd Pittsburgh, PA 15206 800 441 5008 #6 HUGE corporate office for AAA- handles the overflow from all the offices in the area. Has a very large tours division. They are in need of new ideas from hotels interested in tour groups Dropped off info to all 6 AAA offices in the Pittsburgh area Ruth Nagy - VP/manager ~com Vision 2000 1200 Sheppard Avenue East Virtuoso Toronto, On M2K2S5 416-487-5385 This is a great agency with several locations. The agents book very upscale business. There are two office and they book both corporate and leisure business as well as meeting and groups. Courtney Anderson !V.anderson@• Til Travel 35 ~he Esplanade Toronto, ON MSE1Z4 Lucy Vieira [email protected] Virtuoso Til is one of the largest, privately owned travel agencies in Canada. Their website, tticanada.com lists each manager and agent with his/her e-mail address. Great info for the database. Lucy Vieira is the Director .of Away, the agency's new marketing tool. Please ·e-mail any pertinent information for possible editorial. Tim Costigan, President, previously worked for A&K and is a great guy. He understands the value of relationships and works very closely with the reps. The Travel Network 1920 Avenue Road Toronto, ON MSH183 416-789-3271 llanaValo [email protected] Virtuoso Great agency with two locations, the other being in MontreaL This office h?S great business and the owner, Ruby, is slowly handing more and more responsibilities to her daughter-in-law, IIana. Thye are very familiar with Bal Harbour and do book a lot of Acqualina. !!! Paragon Travel 1064 Coxwell Ave. Toronto, ON 416-461-0231 Nick Ensemble The agents were stressed the day I visited because their systems were down. I quickly familiarized them with Bal Harbour Village and left information. I promised to keep them informed of updates, promotions, etc. via e-mail. [email protected] !!! Zebrano Travel 287 Macpherson Ave., Ste. 304 Toronto, ON 416-960-0 190 Lynn Mooc Virtuoso This company acts as a concierge to their dients and handles everything from travel-to interior design. The current agent is new and was not as familiar with their clients travel patterns. They book five-star properties but she wasn't sure of which destinations. Unfortunately, the owner, Wendy was not in the office the day I visited because she was on a project. Lmooc@!zebrano.com East West Travels 130 Comberland St. Toronto, ON 416-961-8234 Ensemble This agency is in a great location and has the largest travel retail store in North America. As a result, they receive a lot of walk in travel. The agent I met with was not familiar with Bal Harbour Village and its hotels. I educated him on the properties and left information for the owner who was out of the office. Ensemble This is a small agency but it handles very upscale business. I had the opportunity to meet with Lana and update her on Bal Harbour. Ensemble Agnes was out oftown the week I was in Toronto but asked to send information via e-mail. John Vibe Travel Fettes Travel 14 Prince Arthur Ave. Toronto, ON M5R1A9 416-934-5980 Lana Verocche [email protected] . 1300 Yonge St., Ste. 606 Toronto, ON M4T1X3 416-986-8747 Agnes Tadili [email protected] Transun Travei/Uniglobe New Wave Travel This was a very nice agency located in a charming part of Toronto. The agents were familiar with Sal Harbour Village and thrille:d to learn more about the activities, the shuttle, etc. Please keep them informed of any updates via e-mail. 1221 Yonge St. Toronto, ON M4T2T8 416-968-2455 Amanda Kelley 1075 Bay Street Toronto, ON M5S2B1 416-928-3113 Gary Unsworth Virtuoso In my opinion, this is the best agency in Toronto. Kathy Kurtzman is the top producing agent and I had dinner with her while in town .. She will be attending Travel Mart for the first time this year. Every dient she has booked at ONE has loved the property. This agency books everything; corporate, leisure, group and there is a cruise division. Amex Erika attended the Preferred Hotels & Resorts Event. I have met her in the past and she is responsible for Strategic Marketing for Amex Canada. The hotels should send her any important or newsworthy information for possible editorial. She is a great lady and very nice to work with. gunsworth~ne~vetrav eLnet American Express Travel 121 Richmond St. West, 12th Fl Toronto, ON M5H2K1 416-941-5428 Erika Emerson erika.m.emerson~ae~.c om Maritime Travel 100 King Street West Toronto, ON M5X1A6 416-361-9330 My flight departure time was changed so missed this call. I sent information and will visit during my next trip this fall. Susan Doherty smdohe[!)(@maritimetrav el.ca Carlson Wagonlit Travel 36 Toronto St. Toronto, ON M5C2C5 416-364-0903 Andrew My flight departure time was changed so missed this caH. I sent information arid will visit during my next trip this fall. andrew~clarkewaytravel. com Carlson Wagonlit Travel 10 Carlson Court, Ste. 800 Toronto, ON M9W6L2 416-798-9760 Rosemary Dyson My flight departure time was changed so missed this call. I sent information and will visit during my next trip this faiL [email protected] !!! Number 1 Travel Virtuoso 2011 Merrick Rd. Merrick, NY 11566 516-868-1711 Susan McGuire [email protected] Altour International 135 Crossways Park Dr., Ste. Woodbury, NY 11797 516-714-0800 Nancy Scanlon nancy [email protected] Austin/Protravel lnt'l 265 Spagnoli Rd. Virtuoso Melville, NY 11747 516-465-1000 Roz Resnick [email protected] Jeffreys World of Travel 3 Grace Avenue Signature Great Neck, NY 11021 516-482-0540 Jeffrey Kane [email protected] Power Travel 4 Manetta Hill Road Plainview, NY 11803 516-822-9222 AMEX Donna and her agents have been booking ONE and are excited for The St. Regis to open next year. We should invite this office for a FAM. They have great business and are currently booking a lot of Acqualina. I did a walk around and updated the agents on the Village. This office is getting ready to move to the Pro Syosset office as will as the Garden City agents. Once finalized, ev~ryone will be in one location and there will be a total of 60 agents. I gave a BH presentation to the agents to refresh and update them on Bal Harbour. It had been a while since I last visited this office to it was good reminder. Virtuoso I had dinner with the agents from this office and it was a great opportunity to get to know them better. The office is extremely busy with upscale business and they are booking a lot of ONE. This will also be a great producer for The St. Regis once opened. Virtuoso Charles and his team continue to have great, steady bookings for the hotels. They are excited about The St. Regis coming on board next year and have booked ONE. Virtuoso I did a walk around to see the agents and provide updates. This has become a great office since it was purchased by Pro. Usa Mazzillo [email protected] Harrison Travel 275 Halstead Avenue Harrison, NY 10528 914-835-2500 Charles Rosen [email protected] Rich/Protravellnt'l 500 Mamaroneck Ave. Harrison, NY 10528 914-992-5544 Donna Devore [email protected] Valerie Wilson Travel 2700 Westchester Ave., Ste. Purchase, NY 10577 914-273-8880 Pat Ferguson patf@vwiLcom Virtuoso Great lunch presentation to almost 20 agents. Several will be attending Travel Mart and are looking forward to seeing and hearii1g more about The St Regis. Altour International 120 Bloomingdale Rd. White Plains, NY 10605 914-993-4099 Nancy Hutchinson Signature I did a walk around and updated the agents on the Village_ [email protected] Tzell Travel 119 West 40th St. New York, NY 10018 212-944-2121 Ext. 2209 Christina Malik [email protected] Valerie Wilson Travel 475 Park Ave. South New York, NY 10016 212-532-3400 Alicia Diaz [email protected] Classic Travel 275 Madison Avenue Virtuoso New York, NY 10016 212-843-2900 or 917-322-9753 Signature Virtuoso Gina Gabbard is the new VP of Leisure and a great addition to the Tzell office_ We had a great meeting and she is going to e-mail information for several different marketing opportunities including Preferred Partner of the Month. Upon receipt, I will forward to Carolyn Travis and each pro·perty to review. I did a walk around to see the agents and update them on The St Regis, etc. Met with Lance and the agents to provide updates. They do not seem to have much business for Bal Harbour but I will continue to stay in front of them for the one that may arise. Lance Stamps [email protected] Protravellntemational 515 Madison Ave. New York, NY10022 212-755-4550 Ext. 9315 Beverly W31dman Virtuoso [email protected] I had a great visit and saw a lot of the producing agents in this office_ Priscilla Alexander was talking about the TAAB session held at BVH in February. She is anxious for The St RegiS to open_ Accomplished Traveler 336 West 37th St., Ste.1170 New York, NY 11018 212-586-2020 Virtuoso Jason continues to be a strong producer for Acqualina and tries to book ONE whenever possible. He feels that he will definitely have business for The St. Regis next year. Jason Miller [email protected] Roberta Sonnino 19 West 34th St. New York, NY 10001 212-714-2540 Tom Mclaughlin [email protected] Virtuoso Altour affiliate office. This office books both corporate and leisure business. I am continuing to grow the relationship with the agents. Ovation Travel 71 5th Avenue New York, NY 10003 212-679-1600 Virtuoso I had dinner and drinks with the key agents. This office sells ONE and a lot of St. Regis as a brand. Donna DiDio [email protected] Frosch Travel 909 Third Avenue Signature New York, NY 10022 212-404-6300 Karen Magee [email protected] Attended one of the weekly mini tradeshows and saw several agents. This office is not as busy as it used to be since losing several aQents to Tzell. LVMH continues to be the top account for Frosch NYC and they are still booking ONE. It would be a good corporate account for Quarzo as well if interested. First in Service 130 West 42nd St., Ste 401 New York, NY 10036 212-398-6555 Gina Rojas [email protected] Signature This is a Tzell affiliate office and has great business for all markets- corporate, leisure entertainment and group. I met with the agents and did a presentation for BHV. Cassis Travel Services 535 5th Avenue, Ste. 1010 New York, NY 10017 212-333-3633 Lillina Spatola [email protected] Virtuoso This agency books primarily corporate business, however, they have a few leisure agents that work from home. The only way to reach is via e-mail so please send update~, promotions, etc. ·' BAL HARBOUR MIAMI II I June,01 NIA NIA 62.0 R$ 7.376,00 $4.417,96 $13.253,69 NIA NIA 30.5 R$1.105,03 $661,69 $1.965,08 J ~lJ'.ll )..0\\ BALHARBOUR Follow up to presentation- sent ad proposal to BH for ads in LadeVi with BH 1.1. hotels promotion 1.2 IBuquebus agency ( Darsena Norte) Pto Madero BH presentation sales & reservation agents ( 1 5 aprox.) 1.3 IBuquebus agency ( sucursal COrdoba) BH presentation sales & reservation agents ( 12 aprox.) 1.4 IPentagono Travel BH presentation 1.5 Fernandez Turismo 1.6 8Turismo 1.7 calls & presentation BH presentation BH presentation call and site inspection coordination (she wanted to visit O"ne Bal 1.8 1.9 quotation request for One Bal HarbOur ( august) 1.10 quotation request for One Bal Harbour (october) Icoordinated fam trip at One Bal Harbour (July) 1.11 1.12 Meridional Seguros 1.13 Akzo Nobel Received One Bal Harbour & Sea View Hotel 4 x 3 promotion 1.14' Alfred Toepfer (agropecuaria) Received One Bal Harbour & Sea View Hotel 4 x 3 promotion 1.15 Allianz Received. One Bal Harbour & Sea View Hotel 4 x 3 promotion 1.16 Ansa! Refrigeraci6n Received· One Bal Harbour & Sea View Hotel 4 x 3 promotion 1.17 Antares Naviera S. A Received One Bal 1.18 1.19 Assist-Card Brystol MYers Received One Bal Harbour & Sea View Hotel4 x 3·promotion 1.20 Bunge Argentina Received One Bal Harbour & Sea View Hotel 4 x 3 promotion 1.21 Arcos Dorados Received One Bal Harbour & Sea View Hotel 4 x 3 promotion 1.22 Axa Asisstance Received One Bal Harbour & Sea View Hotel 4 x 3 promotion 1.23 Cia. Industrial Cervecera Unida SA(Budweisser) Received One Bal Harbour & Sea View Hotel 4 x 3 promotion 1.24 Cosmeticos Avon Received One Bal Harbour & Sea View Hotel4 x 3 promotion 1.25 HSM Inspiring Ideas Received One Bal Harbour & Sea View Hotel 4 x 3 promotion 1.26 Emerson Received One Bal Harbour & Sea View Hotel 4 x 3 promotion 1.27 Deloitte Co. Received One Bal Harbour & Sea View Hotel 4 x 3 promotion 1.28 Ernst & Young Received One Bal Harbour & Sea View Hotel4 x 3 promotion 1.29 Camuzzt.Gas Pampeana Received One Bal Harbour & Sea View Hotel 4 x 3 promotion 1.30 Central Puerto Received One Bal Harbour & Sea View Hotel 4 x 3 promotion 1.31 AC Nielsen Received One Bal Harbour & Sea View Hotel 4 x 3 promotion 1.32 BGH S.A Rec~ived 1.33 Baker Hughes Received One Bal Harbour & Sea View Hotel 4 x 3 promotion 1.34 Bel !tech Received One Bal Harbour & Sea View Hotel 4 x 3 promotion 1.35 Dana Argentina Received One Bal Harbour & Sea View Hotel 4 x 3 promotion 1.36 Bic Argentina Received One Bal Harbour & Sea View Hotel 4 x 3 promotion 1.37 TNS Gallup Argentina Received One Bal Harbour & Sea View ·Hotel 4 x 3 promotion 1.38 Diageo I Navarro Correa Received One Bal Harbour & Sea View Hotel 4 x 3 promotion 1.39 Camara de Comercio EEUU Received One Bal Harbour & Sea View Hotel 4 x 3 promotion 1.40 Camara de comercio ltaliana Received One Bal Harbour & Sea View Hotel 4 x 3 promotion 1.41 Canon Received One Bal Harbour & Sea View Hotel4 x 3 promotion 1.42 Capital Markets Received One Bal Harbour & Sea View Hotel 4 x 3 promotion 1.43 CGGVeritas 1.44 Cine Canal Received One Bal Harbour & Sea View Hotel 4 x 3 promotion 1.45 Compass Group Received One Bal Harbour & Sea View Hotel 4 x 3 promotion 1.46 CTM Received One Bal Harbour & Sea View Hotel 4 x 3 promotion 1.47 Daimler Ha~bour i & Sea View Hotel4 x 3 promotion Received One Bal Harbour & Sea View Hotel 4 x 3 promotion One Bal Harbour & Sea View Hotel 4 x 3 promotion Received One Bal Harbour & Sea View Hotel 4 x 3 promotion (inplant Furlong) . Received One Bal Harbour & Sea View Hotel 4 x 3 promotion 1.48 Oak Americas Received One Bal Harbour & Sea View Hotel 4 x 3 promotion 1.49 Duke Energy Argentina Received One Bal Harbour & Sea View Hotel 4 x 3 promotion 1.50 Dupont Argentina Received One Bal Harbour & Sea View Hotel 4 x 3 promotion . One Sal Harbour & Sea View Hotel' 4 x 3 promotion 2.1 2.2 2.3 2.4 2.5 release for Quarzo Hotel & Report Travel Magazines Harbour Newsletter all press data base I second-sending- reminder) payment follow up all travel agency data base lconference call with Brian Dye Turismo- Lan Chile trip coordination ( 20-22 August) ! • ! !. I ~· ,. i ~ i i• ! " ~· ~ i {' • •''' • t .• I ~ .!• < 1 • ~ l" ~ ~ I ~ ' ~ .i' ~ [ ~ I •• r< ' ! !' ~ ••' I ! • ••• OfQ=l:ilL IBAL HARBOUR---------.---; ACTIONS· BRAZILIAN MARKET· AUGUST 2011 X X X de Viagens (Sao Paulo)- Mrs. Monica Haddad Godoy X GSP TUR (Sao Pau]o)- Mrs. Camila Osterne- travel consultant X LINK PREMIUM (Sao Paulo}· Ucha Verlssimo ·director X Porto Velho Turismo (Bela Horizonte)- Roberto Spinelli- director X RITZ TURISMO (Sao Paulo)- Patricia Mil Homens- director X Personal Tour ( Rio de Janeiro)- Sonia Durao- director X Check Out Turismo (Sao Paulo)- Martha Pereira.- director X BONTOUR VIAGENS E TURISMO (Rio de Janeiro}· Mariline Dart· director X Set Viagens (Sao Paulo}- Mr. Jose Ramalho Pereira- director X Belvitur Turismo (Bela Horizonte}- Mrs. Marcia Loureiro- manager X BE HAPPY TURISMO (Sao Paulo}- Daniela Oliveira· travel consultant X X X X \ACdL-c.e:-r '- WQX.Se1\1M.ii\Jt ~\)J\ d-.o\\ X X X Travel (Sao Paulo)- Mr. Felipe Soubhia X X 2 Remarks Visited Marilia Ferraz to know if TP Tours has been selling ONE Sal Harbour with FIT Contract. TP Tours has been promoting ONE Bal Harbour through email marketing and has been confirming some bookings directly _with the Hotel. Master Turismo is organizing an incentive group for BMG Bank next November. Organized a site inspection at ONE Bal Harbour, however the hotel hasn't availability in the period requested. was suggested another date in November to accommodate the group at ONE. waiting clients decision. Monica requested 2 2bedroom suites at ONE Bal Harbour for December, 2011 directly with the Hotel. Assisted Monica to get photos of 2bedroom suite to send to her clients. Requested my assistance to book one deluxe room at ONE Bal Harbour directly with the hotel. Requested my assistance to book one 1bedroom suite at ONE Bal Harbour directly with the hotel. Assisted Roberto to confirm 31bedroom suites at Quarzo on Dec 26-29, 11. Reservations confirmed directly with hotel. Visited Patricia last July and she requested a reservation at ONE through Teresa Perez Tours. Her client couldn't travel due to VISA's problem and Patricia requested my assistance to ask ONE BH to leave the credit to her client instead of charging no show. Sent by postage brochures of Sea View and Quarzo. Martha requested brochures of One Bal Harbour and Sea View. She has some clients interested in the Hotels during New Year's eve. Mariline has owned 2 nights stay at ONE during the dinner promoted by BHV in Rio de Janeiro. Mariliene enjoyed the stay at ONE and has already booked 1 deluxe room for her client. Ramalho did his first reservation at ONE Bal Harbour to Mr./Mrs. Sanseverino. Booked directly with the Hotel. Assisted Marcia Loureiro to confirm a twin room at ONE Bal Harbour. The Hotels hasn't availability in twin rooms. The solution was to confirm 1 bedroom suite including extra bed. Belvitur has FIT contract with ONE Bal Harbour and has been directing reservations to ONE Bal Harbour. Be Happy confirmed reservation through INTEREP (local tour operator) at Sea View. Spoke to Rene who prorriptfy granted an upgrade to Be Happy's clients. Did a presentation on Bal Harbour Village and left sales kit with brochures of ONE BH, Quarzo and Sea View. Andrea Belliboni requested a booking at ONE Sal Harbour through sabre. Celeste requested my assistance to request a backup of commission check of ONE Sal Harbour. Left all information about Bal Harbour Village as well as brochures of the Hotels. Jacque_line has opened JR2TUR one year ago. Went to visit Jacqueline and present Bal Harbour Village and the Hotels. Jacqueline sent an email marketing to her clients to promote 3 nights, 4th free. Prefer booking through local tour operators or directly with the hotels. Presented Bal Harbour Village and the hotels and promoted the summer package 3 nights, 4th free. Book directly to the hotels. Visited Conceito Brazil to present Bal Harbour Village. They have good potential for Bal Harbour as they operate packages to Miami and Orlando. Book through Hotelbeds. Betina is familiar with Bal Harbour Village but has never been at ONE Bal Harbour and Quarzo. She will be in Miami next Aug 16 and requested site inspections in both hotels. Assisted Felipe to liaise with Bal Harbour Village and ONE Bal Harbour to send the artwork for the new catalogue. 4 ~L~ [BAL HARBOUR - - - - - - - - - , - - - - - - - - - - - - . - - - - - - - - - 1 ACTIONS· BRAZIUAN MARKET- JUNE 2011 ltNTERPOINTTURISMO- (sao Paulo) Mrs. Heloisa Levy, Mr. Frederico Levy, Mrs. Renata Ribeiro -www.interpoint.com.br X PEREZ TURISMO (sao Paulo)- Lara RennO- Supplier Relations X TURISMO (sao Paulo)- Mr. Aldo Leone- www.agaxtur.com.br X www.maktour.com.br X X SET TURISMO ( sao Paulo) - Mr. Jose Alipio Ramalho -director TRAVEL (sao Paulo)- Mr. Pedro Henrique- director X X PARAGON TURISMO (sao Paulo)- Marcelo Almeida- director VIRTUOSO AGENCY X CLEYOS TUR (sao Paulo)- Mrs Cleide Cantamessa- director X X X X X X X X X X X " fepte£-e.l'\10.1\!'t ~dOll X X X X X X X X X X X X X X IFORMULA TURISMO (Rio de Janeiro by phone} -Ana Cristina Vila~ -director X X X DECATUR TURISMO X PARAGON TURISMO X INTERPOINT TURISMO CATALOGUE X PHD Travel Cataloaue X Primetour X Check Out Turismo X Grande S§o Paulo Turismo X . 3 Remarks Visited Jet Set in May to introude Bal Harbour Village. Carlos Henrique Abatayguara and Jose Alipio Ramalho (directors) attended the dinner in sao Paulo last May 11. Ramalho asked me to return and make a presentation for the travel consultants. Did the seminar on BHV for 6 people. Promoted sell 3 nights, 4th free. Promoted summer savings and left Quarzo folder. Book directly with the hotels. Marcelo knows Sal Harbour Village, but was not familiar with Hotels. Did a presentation of each Hotel. Marcelo has recently booked 1Premier Deluxe Ocean View for 10 nights at ONE Bal Harbour directly. Small travel agency with some potential clients to Bal Harbour Village. Cleide books through wholesalers in Brazil when clients want to pre-pay the stay and direct with the hotels when clients want to pay upon check out. Promoted summer savings. Alatur is more focused in corporate business, but has a small leisure dept Promoted hotels for incentive groups. Book directly with the hotels. Roberta Ferraz attended the dinner last May 11 and included ONE Bal Harbour and SEA VIEW in the website. Promoted summer savings. Book through Hotelbeds. Mello Faro is a medium travel agency dealing with corporate accounts, but Eliana Faro also has good high end clients. Promoted summer savings. Requests bookings directly with the Hotels or lnterep. Aida Hanna attended the dinner last May 11. Promoted summer savings. In general books through wholesalers in Brazil (Designer Tours, Queensberry) Visited Marcel Tur for the first time. Celeste informed that they are focused in corporate accounts and eventually has some requests for Miami. They book through SABRE and AMADEUS. Left information on Sea View, ONE and Quarzo and promote summer deals. Vera has some good clients who travel Oriental and Fontainebleau. to Miami with frequency. She was not familiar with Hotels in Bal Harbour and appreciated the presentation of the hotels. She's been booking Ritz Carlton Key Byscane, Mandarin 2nd visited as Bal Harbour Village. Pires informed that already booked Sea View for a family last April (Easter). Promoted the summer savings. Booked through JNTEREP. Did a presentation on BHV for 3 travel consultants. Promoted summer savings. Request hotel reservations through wholesalers or directly with some hotels. Small agency focused in leisure travels. Has 3 free lancers. Did a presentation on BHV. Request hotel reservations through wholesalers or GDS. First time I visited CW Handles some small co·rporate accounts. No potential for BHV. Ha~dles corporate accounts and leisure. Book through GDS and also uses Brazilian wholesalers such as Teresa Perez Tours, Designer Tours. Informed both wholesalers have FIT contracts signed with ONE. Agency specialized in Medial events and congress. Presented BHV for future events in Miami. Sign contract groups directly with Hotels. Medium travel agency handling corporate account and leisure. Book through GDS or Brazilian wholesalers when clients want to pre-pay the stay. Virtuoso agency. Good potential for BH Hotels. Consult Composer system and book directly with hotels. Assisted Eduardo to book 2bedroom suite directly wit ONE Bat Harbour. Promoted the summer savings. Elizabeth attended the dinner in sao Paulo. Request a trainning session for her sales team. Presented the destinations and hotels. Book through GDS or Brazilian wholesalers when clients want to pre-pay Bia attended the dinner in sao Paulo. Went to see Bia to make a presentation on Bat Harbour location and hotels again as Bia doesn't speak English very well and had some doubts about the destination. WM has small corporate accounts and some direct clients. Book through wholesalers in Brazil like Advance, Queensberry, Agaxtur. Small agency focused in events and congress in Brazil. Few production for international hotels. Introduced BHV and promotions of BH Hotels. Podium Tur is a leisure travel agency. Basically works with Queensberry's packages, but has some luxury FIT Clients. Book through representative offices in Brazil like LHW, UTELL or directly with Hotels. Travel agency member of Globalstar- worldwide travel management company. LTN is specialized in international events and corporate accounts. Presented BHV as destination for future corporate events. Small agency handling some corporate accounts and leisure. Cassia attended the dinner in sao Paulo. Promoted summer savings. Book directly with hotels, Galileo or wholesalers. Promoted Bat Harbour Village and summer savings to Floriano by phone. BMP Turismo is Virtuoso agency located in Curitiba and has good potential to sell BH hotels. Book through SABRE or directly with the properties. Promote summer savings to_ Sarah Haussner by phone. Plante! Turismo is Virtuoso agency located in Rio de Janeiro and has good potential to sell BH hotels. Book through GDS Promote summer savings to Claudia Rodrigues and Ana Cristina Vilac;;:a_ by phone. FormulaTurismo is Virtuoso agency and also a tour operator located in Rio de Janeiro and has good potential to sell BH hotels. Book through GDS, Hotels directly or through its tour operator when the hotel has direct agreement. Promoted the summer savings to Flavia for his clients traveling to Miami on vacation in July. Bat Harbour Village participated in Be Happy Magazine with 3 pages and as part of the agreement, all suppliers participating in the magazine also had the opportunity to promote to direct clients in CASAR Trade show in May as well-as attend the 15th anniversary event held in sao Paulo for 300 clients in June. Bat Harbour had a table to attend Be Happy clients during the event. Promoted Sal Harbour Village and HOtels. Assisted Helena with quotation of deluxe suite at ONE BAL HARBOUR. Exchange emails with Hotel to get the best rate POssible. Assisted Marcelo Almeida with reservation of 2 deluxe suites at ONE BAL HARBOUR from July 2 - 13, 2011. Exchanges emails with SEA VIEw, ONE and QUARZO to participate in Jnterpoint Catalogue. Bal Harbour Village will participate with 1 institutional page, SEA VIEW and QUARZO will share 1 page, ONE will participate with 1 page Assisted PHD Travel to finalize the neaotiation with ONE BAL HARBOUR and BAL HARBOUR VILLAGE to oarticioate in PHD Travel catalooue. Assisted Primetour to reauest a oomolimentarv stay for 1 of PTS oonsultants at ONE Bal Harbour Recommended Check Out Tur's client stavirm for the 2nd time at ONE BAL HARBOUR. Assisted Lea Dorf from GSP Turto try to get special amenities at Bal Harbour Shops for a group of interior designers. Unfortunately we oouldn't attend GSP Tur for this special group because Bat Harbour Shops has no gift coupons or discounts 6 D·LX Rl"P j__,~ ~'' BALHARBOUR Date/circulation/ad value IJuly/35.000/Ad value U$ 14.400 /PR value U$ 43.200 1.2 IJuly/55.000/Ad Value US 9.400 /PR valueU$ 28.200 1.3 IJuly/6.900/ Ad value U$ 500 /PR value U$ 1.500 1-4 5.000 I Ad value U$ 1 . 700 /PR value U$ 5.1 00 lt .• l .. /7 nnnt Ad Value US 10.500 /PR value US 31.500 J.)(\Q.. C}O 1..\ BAL HARBOUR D L-')( Date/drculation/ad value ~une/45.0.00/Ad value US 10.800 I PR Value U$ 32.400 Ad value US 500 /PR Value U$ 1.2 1.500 I..June/6.900/ Ad Value u$ 500 /PR value US 1.500 1.3. Ad Value U$ 800 /PR_Value U$ 2.400 2.2 23 2.4 2~ 2.6 2.7 3.1 3.2 ILunch with Para li