fan guide

Transcription

fan guide

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FAN GUIDE
NEW ENGLAND PATRIOTS
welcome to gillette stadium
Dear Patriots Fan,
On behalf of the entire organization, we thank you for your loyalty and passionate support of the New England Patriots.
We are incredibly proud to have rewarded our fans with a decade like the one we just completed. Together, we celebrated
more victories (126) in one decade than any other franchise in NFL history. In addition, the Patriots’ 14 playoff victories in
the 2000s tied both the Steelers and Cowboys of the 1970s for most postseason wins in a decade. We also celebrated a
league-leading seven division titles, four conference championships and winning three Super Bowls. But, we recognize that
past accomplishments do not guarantee future success. As we turn the page to a new decade of Patriots football, we remain
as committed to winning as we did when we bought the team 16 years ago.
While we have successfully established a championship tradition, we have also established what we believe is a championship philosophy. We will continue to build teams from top to bottom, with as much consideration for the final player on
the roster as the first. We will acquire players who are hard-working, prepared, committed to winning and willing to sacrifice
personal success for the success of the team. We will continue to try to position ourselves to win not just this season, but in
future seasons. We honed that philosophy over the course of the last decade and we will remain true to it going forward.
In addition to what will stay the same, we enter this new decade with a keen focus on what will change. We intend to
continue to improve the fan experience to reward your commitment to the Patriots. Beginning in 2010, you will see significant changes at Gillette Stadium that will enhance your game day experience. We are also amending the Patriots Pass It On
season ticket transfer program, making it easier for season ticket holders to transfer their accounts to family members and
friends with whom you have shared your account over the years. Stay tuned for announcements and updates about other
improvements and opportunities that will take place throughout the year.
Thank you for your continued loyalty to the New England Patriots. Together, we hope to make this new decade as successful as the last.
Sincerely,
Robert K. Kraft
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Jonathan A. Kraft
Commen t s? C o n t act : cu s t o m e r s e r v i c e @ gi l l e t t e s t a di u m .c o m
Thank you for being a New England Patriots season ticket holder. The Patriots are constantly striving to
reward the loyalty of our season ticket holders both on and off the field. On the field, the Patriots have treated
season ticket holders to a 59-13 (.819) record at Gillette Stadium since it opened in 2002, including a 7-1 record
at home in the playoffs. Off the field, season ticket holder “membership” has its rewards, many of which are
described below.
PASS IT ON PROGRAM
NOW FREE
For the first time, Patriots season ticket holders will
be allowed to transfer their accounts to immediate family members for FREE. Transfers may also be accepted
between friends who have historically shared their accounts.
Applications for transfer will be available through the Gillette
Stadium Ticket Office and will be accepted from Sept. 1
through Dec. 31, 2010. All approved Pass It On requests will
be processed in time for the 2011 season. For more information, please refer to the Pass It On Program brochure that
was sent along with all 2010 season tickets or contact the
Gillette Stadium Ticket Office directly at (508) 543-1776 or
[email protected].
SEASON TICKET HOLDER
RECOGNITION
Season Ticket Holder SNEAK PEEK
Prior to the start of every preseason, the Patriots host an in-stadium
training camp practice exclusively for their season ticket holders. This
year, season ticket holders will get their sneak peek at the 2010 New
England Patriots on Monday, Aug. 2 at 7:00 p.m., 10 days before the
team’s first preseason game.
Exclusive Pre-Sale Access to Gillette Stadium Events
You receive exclusive pre-sale access to purchase tickets to stadium
concerts and events before they are available to the general public.
The concert offers over the past few years have included Bruce
Springsteen, U2, The Rolling Stones, Billy Joel and Elton John, Kenny
Chesney, Taylor Swift, Bon Jovi, AC/DC, Brad Paisley and Jimmy
Buffett.
TICKET OPTIONS
Playoff Ticket Priority
After hosting just one playoff game in the first 35 years of the franchise’s history, Patriots season ticket holders have been treated to 12
home playoff games in the past 15 seasons and the Patriots are 11-1
in those games.
Ticket Forwarding
Using our bar code technology, you can forward your tickets electronically to family or friends. For more information, log into your account
at www.patriots.com/ticketexchange.
Patriots TicketExchange
If you cannot attend a regular season or postseason home game, this
service allows you to post your tickets for sale to other season ticket
holders and wait list members.
for season ticket holders
season ticket holder Amenities
INSIDER INFORMATION
“Special Access” e-mails
For unique content, special promotions and ticket alerts
sent exclusively to our season ticket holders, please register at
sth.patriots.com. Once you have registered, you can manage your
account at www.patriots.com/ticketexchange by clicking on “Account
Settings” to update your e-mail address and contact information.
“Special Access” — Extend to a Friend
Do you know others who attend games on a regular basis, but are not
season ticket holders? As the season ticket account holder of record,
you can share “Special Access” e-mails with friends by logging into
sth.patriots.com and clicking “Invite a Friend” under the “Account
Tools” tab.
Season Ticket Holder Pin – Wear It and Win!
By wearing your season ticket holder pin to all Gillette Stadium
events, it allows us to identify you and randomly reward you with
Patriots prizes and other unique experiences.
Discounts from Patriots Partners
• 15% off all purchases at the Patriots ProShop on non game days
• $10 off your annual subscription to Patriots Football Weekly
• Other discounts: Register for “Special Access” e-mails for
discounts to many of our marketing partners.
We are constantly adding to our amenity offerings and remind you to keep your contact information current
so we can alert you to new season ticket holder opportunities through your “Special Access” e-newsletter.
Q u es t io n s? C o m m e n t s ? Co n t a c t : c u s t o m e r s e r vi c e @gi l l e t t e s t a d ium. c om
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Training camp parking is available in all retail
parking lots and can be easily accessed via any
one of the pedestrian walkways shown on this map.
Directional signage will be in place to guide fans to the
primary training camp parking lots (lot 20 & lot 22).
parking &
getting around
finding your way around training camp
training camp information
training camp information
For the Patriots fan who can’t wait for football season to start, wants to get
closer to the action, or simply wants an inexpensive way to entertain the kids
this summer at the football-themed “Patriots Experience” interactive playground, Patriots training camp offers just the ticket.
For approximately three weeks every summer (from late July to mid-August),
80 Patriots players report to training camp for daily practice sessions under the
watchful eye and often vociferous instruction of their coaches. Join thousands of other Patriots fans this summer for an
opportunity to enjoy the sights and sounds of football in Foxborough at Patriots Training Camp 2010.
All public training camp practice sessions, as well as admission to Patriots Experience and parking, are FREE.
PATRIOTS PRACTICES
FREE
Patriots training camp sessions are held on the practice fields at
Gillette Stadium and are FREE for the public to attend. Daily schedules, including last-minute cancellations or schedule changes, will be
posted online at Patriots.com/trainingcamp. Fans are also encouraged
to call the training camp information hotline at (508) 549-0001 for
daily updates throughout camp.
PATRIOTS EXPERIENCETM
FREE
One of the most popular family activities at Patriots training camp is
Patriots Experience. Featuring skills competitions, face painting and
Patriots Cheerleader appearances, Patriots Experience is free and fun
for all ages and is located in the West Suite/Clubhouse lot adjacent to
the practice fields. For a schedule of hours of operation please visit
Patriots.com/trainingcamp or call 508-549-0001.
AUTOGRAPHS
FREE
On days when practice is open to the public, selected players will be
available for autographs following practice both along the sidelines
of the practice fields and in the Patriot Place Plaza near the Patriots
ProShop (see map on the previous page). On-site personnel are always
available to answer questions about autograph procedures.
FOR OUR GUESTS
WITH DISABILITIES
FREE
Gillette Stadium welcomes all fans to 2010 training camp. For those
requiring additional assistance, enter the stadium parking lots as
directed and follow signs for accessible parking. Seating at the
practice fields will be available in all bleacher sections. For more
information, please call the Gillette Stadium ADA coordinator at 508384-9191. TTD/TTY is also available by calling 508-384-4389.
PATRIOTS PROSHOP
The Patriots ProShop will be open for business on all days that training
camp is open to the public. The ProShop is located on the first floor of
The Hall at Patriot Place presented by Raytheon, accessible from the
P1 entrance to Patriot Place or by following signs from the training
camp parking lots. Be sure to check with on-site staff for directions.
ProShop hours are Monday-Saturday 10:00 a.m. to 9:00 p.m. and
Sunday 10:00 a.m. to 7:00 p.m. On days with early morning practices,
the ProShop will open at 8:00 a.m. For your convenience, Patriots
merchandise will also be available in other temporary locations around
Gillette Stadium during training camp. Call 888-662-PATS or check out
the online store at patriotsproshop.com.
CONCESSIONS
A variety of concessions will be available for purchase at training
camp, including popcorn, hamburgers, sausages, hot dogs, pizza, frozen lemonade, hand-dipped ice cream sundaes and a variety of cold
beverages. Stands will be positioned at various locations, including
Patriots Experience and near the practice fields.
ACCESS AND PARKING
FREE
Parking is FREE for all public training camp practices. To access the
parking lots for camp, fans arriving from the north should enter the P6
entrance. Fans arriving from the south should enter the P8 entrance
(see map on page 4). Wherever you choose to park at Patriot Place,
pedestrian walkways to training camp are available.
TRAINING CAMP HOTLINE
Always remember to call 508-549-0001 or visit Patriots.com/trainingcamp for the latest practice schedule information before making your trip to training camp as practices are subject to change due to weather and other factors. For
driving directions to Gillette Stadium, please see page 19.
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ticket information and policies
TICKET INFORMATION AND POLICIES
On game days, the ticket office will open four hours prior to kickoff and close at the end of the second quarter.
The ticket office is located just outside the Patriot Place Gate. There are also ticket booths on the main and upper
concourses at the 50-yard line for your convenience. Regular business hours are 9:00 a.m. to 5:00 p.m. Monday
through Friday. Please feel free to contact the ticket office at:
Gillette Stadium Ticket Office
One Patriot Place, Foxborough, MA 02035-1388
Phone: 508-543-1776
E-mail: [email protected]
SEASON TICKET POLICIES
Thank you for being a Patriots season ticket holder. Below is information about important policies and programs. We encourage all season
ticket holders to review this information, especially new season ticket
holders for 2010. As always, if you have any questions about your
season tickets or any of the information below, do not hesitate to
contact the ticket office.
Disclaimer
All season ticket sales are final and no refunds or exchanges will be made. Season ticket accounts
cannot be transferred or split, except as specifically permitted in limited circumstances under the
“Pass It On Transfer Program” described below. The Patriots suggest that season ticket holders
detach the proper ticket for the game they are attending and leave remaining tickets at home.
Please carefully read the disclaimer on the back of your tickets. Tickets obtained from sources
other than the New England Patriots or Ticketmaster may be tickets that have been reported lost
or stolen, have been revoked by the Patriots, or have been illegally resold or counterfeited, and in
such cases will not be honored. Season tickets are revocable licenses that may be revoked by the
Patriots in their sole discretion, and that do not confer any ownership or leasehold rights. Please
see the back of your tickets for additional terms and conditions. Use of tickets for advertising or
promotional purposes (or other commercial use, such as contests or sweepstakes) is prohibited
without the Patriots’ written consent.
Season Ticket Renewals
Season ticket sales in future seasons are subject to any changes, limitations and/or deadlines that
the Patriots may adopt. The purchase of season tickets for 2010 does not entitle a season ticket
holder to purchase season tickets in any subsequent year. Without in any way limiting its rights,
the Patriots organization expressly reserves the right to:
• Change season ticket policies and prices at any time and for any reason.
• Apply changes differently to different persons or entities, including without limitation
persons who are engaged in reselling tickets (whether licensed to do so or not).
• Charge an administrative fee in connection with any approved correction or change to
season ticket holder account information.
• Refuse to sell future season tickets to any individual or entity, including, but not limited to,
individuals or entities who:
a) Fail to comply with any applicable payment deadline or other condition or restriction,
whether in effect at present or in the future.
b) Resell tickets to third parties (whether licensed to do so or not).
c) Engage in a dispute relating to the identity of the season ticket holder of record.
d) Engage in improper conduct including, but not limited to, possessing any of the prohibited items or engaging in any of the prohibited conduct described in this guide or
on the ticket(s).
e) Permit use of their tickets(s) by an individual who engages in improper conduct including, but not limited to, possessing any of the prohibited items or engaging in any of the
prohibited conduct described in this guide or on the ticket(s). This restriction applies
to all season ticket holders, including authorized ticket agents.
Season Ticket Account Address Changes
For our records and your protection, all address changes must be submitted in writing and
accompanied by a photocopy of the season ticket holder of record’s driver’s license (need not
show new address), passport or state identification card and a copy of a document showing the
season ticket holder of record’s name connected to the new address [note: the identification
must be that of the season ticket holder of record]. On company accounts, address changes and
changes in contact name must be on company letterhead and include the new address or contact
person, as applicable. It must be signed by an officer of the company and include his/her business
card showing his/her title.
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Season Ticket Holder of Record
The Patriots will conduct season ticket transactions including, without limitation, seat additions,
deletions and changes of address, with the season ticket holder of record only. The season ticket
holder of record is the name or entity that appears on the first account identification line of the
season ticket account. The Patriots retain the exclusive right to settle, in their sole discretion, any
and all disputes concerning the identity of the season ticket holder of record. Season ticket holders will be liable for any losses or damages caused by prohibited conduct, including liability to the
Patriots, for any unauthorized use of tickets for advertising or promotional purposes.
Replacement Ticket Policy
If a ticket can be replaced, it must be done in the manner specified below. Only the season ticket
holder of record, with proper identification (driver’s license, passport, or state identification card)
can obtain replacement tickets. A $10.00 non-refundable processing fee will be charged at the
time of replacement. In the case of a stolen ticket(s), a police report must be filed with the agency
having jurisdiction where the theft occurred. A copy of the police report must be presented to the
Gillette Stadium Ticket Office prior to a replacement ticket(s) being issued.
Patriots Ticket Exchange
Season ticket holders who cannot attend a regular season home game may post their tickets
on Patriots Ticket Exchange for sale to other season ticket holders and waiting list members at
face value. Under this service, the selling ticket holder will receive face value for their tickets and
will not be held responsible for the conduct of individuals who purchase tickets through Patriots
Ticket Exchange. However, the purchaser of the tickets will be responsible for the use and conduct of the patron who attends the game and will be subject to all stadium rules and regulations
in connection with the ticket and its use. Patriots Ticket Exchange is not available for preseason
games. Please visit Patriots.com and click on “Tickets” to post your tickets or to learn more about
Patriots Ticket Exchange.
Playoff Ticket Option
Season ticket holders in good standing will be given the option of purchasing seats for any 2010
season playoff game hosted by the Patriots at Gillette Stadium. The Patriots will provide instructions relating to the purchase of playoff tickets if it appears likely that the Patriots will be eligible
for postseason play. If the Patriots are fortunate enough to advance to the Super Bowl, tickets will
be made available to season ticket holders through a lottery. This policy will be at the Patriots’
sole discretion.
NEW IN 2010
Pass it on program - Now free
For the first time, Patriots season ticket holders will be
allowed to transfer their accounts to immediate family members for FREE. Transfers may also be accepted between friends
who have historically shared their accounts. Applications for
transfer will be available through the Gillette Stadium Ticket
Office and will be accepted from Sept. 1 through Dec. 31,
2010. All approved Pass It On requests will be processed in
time for the 2011 season. For more information, please refer
to the Pass It On Program brochure that was sent along with
all 2010 season tickets or contact the Gillette Stadium Ticket
Office directly at (508) 543-1776 or [email protected].
FLEX SCHEDULING
A limited number of individual game tickets go on sale for each
home game. For ticket availability please call the ticket office at
508-543-1776 or contact Ticketmaster at 800-745-3000 or
Ticketmaster.com.
The NFL utilizes “flexible scheduling” in Weeks 11-17 of the NFL
season. Flexible scheduling will ensure quality matchups in all NFL
Sunday time slots in those weeks and gives teams a chance to play
their way onto primetime and into the late afternoon 4:15 p.m. time
slot on CBS and FOX. Please check Patriots.com within two weeks of
any Week 11-17 game to determine if there has been a scheduling
change.
AWAY GAMES
The Patriots have an exciting away game schedule in 2010. Fans
interested in attending road games during the 2010 season are
encouraged to purchase tickets through our opponents’ ticket offices.
The numbers to call to request ticket availability are:
OpponentDate of Game
Telephone
New York Jets ..................... 9/19....................973-549-4600
Miami Dolphins.................... 10/4....................888-346-7849
San Diego Chargers ........... 10/24...................877-242-7437
Cleveland Browns ............... 11/7....................440-824-3434
Pittsburgh Steelers . ........... 11/14...................412-323-1200
Detroit Lions ...................... 11/25...................313-262-2010
Chicago Bears ................... 12/12...................847-615-2327
Buffalo Bills......................... 12/26...................877-228-4257
WILL CALL
Will Call, for the pickup of pre-ordered tickets, is located at the Gillette
Stadium ticket office and is open on game days four hours prior to kickoff until the end of the second quarter. Please note that for your protection tickets can only be released to the person whose name appears
on the Will Call ticket envelope and photo identification is required.
Patrons are required to pick up all tickets left at Will Call and are not
permitted to leave tickets for another party to pick up. If you have any
questions about the Will Call procedures please do not hesitate to contact the ticket office at 508-543-1776, or ticketmaster.com.
ticket information and policies
INDIVIDUAL GAME TICKETS
TICKET TERMS AND CONDITIONS
Game tickets are revocable licenses and can be revoked at any time
and for any reason. Tickets that are lost, stolen or rendered void
cannot be replaced and are non-refundable. Tickets obtained from
sources other than the New England Patriots or Ticketmaster may be
tickets that have been reported lost, stolen, revoked by the Patriots,
or illegally resold or counterfeited, and in such cases will not be
honored. Please see the back of your tickets for additional terms and
conditions.
TICKET RESALE
The unlawful resale of tickets to third parties, including by Internet
auction or on stadium property, is prohibited. The Patriots reserve the
right to refuse the sale of future season tickets to any individual or
entity that resells tickets to third parties (whether licensed to do so
or not), except as such sales are permitted pursuant to the Patriots
Ticket Exchange program (see page 6).
SEASON TICKET WAITLIST
Members of the Patriots Season Ticket waitlist receive many of the
amenities enjoyed by season ticket holders, including the opportunity
to purchase single-game tickets, exclusive event invites and concert
presale offers. To register for the list, log onto to Patriots.com and
click on “Tickets.”
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GILLETTE STADIUM INFORMATION AND POLICIES
GILLETTE stadium INFORMATION AND POLICIES
Gillette Stadium takes great pride in being your host on game days and providing a safe, enjoyable experience
for you upon each of your visits. Below is important information about stadium policies and procedures. If after
reading this you have any questions about attending a Patriots game at Gillette Stadium, do not hesitate to
contact us at 508-543-8200. Please also take the time to read our Fan Code of Conduct on Page 10.
STADIUM ENTRY
Stadium gates typically open two hours prior to kickoff. Please allow
plenty of time for the entrance procedures. Everyone who seeks
admission into the stadium must have a valid ticket for the game
(including small children) and must consent to a search of his or her
person and anything that he or she is carrying. Individual game tickets and season tickets are revocable licenses, and nothing contained
herein limits the right of the Patriots to revoke such licenses at any
time and for any reason, at the Patriots’ sole discretion.
Fans can choose to enter one of three gates at Gillette Stadium (see
map on page 16).
• The Bank of America Gate — located in the northwest corner
of the stadium.
• The Patriot Place Gate — located on the north side of the stadium.
• The uBid.com Gate — located in the southwest corner.
The gates at each location are identified for males or females to assist
pedestrian flow.
BEHAVIOR POLICY
The Patriots strictly prohibit and will not tolerate the following behavior, which is cause for ejection without ticket refund and subject to the
loss of season ticket privileges:
a) selling or otherwise distributing alcoholic beverages or any
other drug or intoxicant,
b) entering the playing field,
c) loitering in the aisles,
d) engaging in rowdy, profane, abusive, inconsiderate, drunken, or
other inappropriate behavior,
e) reselling or auctioning of tickets to third parties (online or otherwise), or
f) causing property damage.
These actions may also be cause for arrest and prosecution. See also
the Fan Code of Conduct on page 10.
RE-ENTRY POLICY
Persons leaving Gillette Stadium will not be allowed to re-enter.
PATRON SCREENING AND
PROHIBITED ITEMS
Gillette Stadium and all agencies that work to provide visitors with a
safe environment ask that you cooperate fully with staff and arrive at
the gates in ample time prior to the game (at least 60 minutes before
kickoff). Everyone who seeks admission into Gillette Stadium must
have a valid ticket for the game (including small children) and must
consent to a search of their person and anything they are carrying.
Failure to consent to such a search will result in denial of entry into
the stadium.
By entering Gillette Stadium the ticket holder thereby waives any
claims against the NFL, MLS, New England Patriots, New England
Revolution, other participating clubs, performers and promoters and
any of their affiliates and agents.
8} Q ue s tions ?
Individuals in possession of a prohibited item(s) may be denied
admission to the stadium, ejected or arrested and prosecuted, and
may forfeit the privileges of the season ticket holder of record.
Prohibited items that are discovered in the stadium will be confiscated. Gillette Stadium and its affiliated clubs, and its agents and
affiliated entities are not responsible for injuries sustained in, on, or
around the stadium.
Prohibited Items:
Any item deemed inappropriate by stadium management will not
be allowed into the stadium, including, but not limited to:
• Any alcoholic beverages.
• Weapons of any kind [including knives].
• Food or beverages [unless the individual is in possession of
a letter signed by Mark Briggs, Chief Operating Officer of
TeamOps LLC].
• Illegal drugs or substances.
• Coolers or containers, including cans and bottles.
• Umbrellas.
• Fireworks or pyrotechnics.
• Animals, except service animals assisting those with disabilities.
• Strollers or baby seats.
• Folding and/or stand alone chairs.
• Noisemakers, bullhorns or air horns.
• Helium balloons or beach balls.
• Bags larger than 14” x 12” x 10” (see below).
The following items are subject to inspection prior to being allowed
into the stadium:
• Bags: Only small bags (no larger than 14” x 12” x 10”) and plastic bags carrying purchases made at the stadium ProShop.
• Chairs/Seats: Only chairs approved for persons with accessibility
issues will be allowed into the stadium.
• Cameras: Still cameras only. All video cameras are prohibited.
Detachable lenses on still cameras may be detached during
inspection.
• Small Electronics: Items such as cell phones, personal digital
assistants, small transistor radios, small TV monitors, audio
recording equipment, etc. will be allowed into the stadium but
may have to be turned on during inspection.
• Seat Cushions
• Binoculars
• Small Flags: Flags with poles less than two feet in length will be
allowed into the stadium after inspection.
• Banners: Banners may be prohibited due to size or message
content (see below).
BANNER POLICY
To maintain our family atmosphere, stadium management reserves
the right to approve all banners. In addition, stadium management
reserves the right to prohibit banners due to space availability, banner
size, interference with other fans or message content.
WHEELCHAIR SEATING
Small portable radios or televisions are allowed as long as they are
used with an earpiece or headphones.
Seats designated as “wheelchair” are for wheelchair use only. Access
into these seating areas is reserved for patrons who use wheelchairs
and their companions. Patrons in wheelchairs can access these seating areas via the elevators located in the suite entrances or via the
public ramps. For more information on ADA services please see page
12 of this fan guide or contact our ADA Coordinator: (508) 384-9191;
TDD/TTY (508) 384-4389 or visit GilletteStadium.com.
ALCOHOL POLICY
Patriots fans who consume alcohol are encouraged to drink responsibly. You must be 21 years of age or older to purchase alcohol.
Valid driver’s licenses, Massachusetts state identification cards and
passports are the only acceptable forms of identification at Gillette
Stadium. Duplicate and expired licenses, liquor I.D.s, birth certificates,
police badges, or any other forms of identification are not accepted at
Gillette Stadium. Each person may purchase only two alcoholic beverages at any one time. All alcohol sales will be discontinued in the
third quarter. Sales may be discontinued earlier at the discretion of
stadium management. Questions regarding Gillette Stadium’s alcohol
policy can be directed to the guest services booths located on the
concourses at midfield.
SMOKING POLICY
Smoking is prohibited except in designated smoking areas on the
ramps. Fans who fail to comply with this policy are subject to ejection from the stadium and possible loss of season ticket holder
privileges.
DESIGNATED DRIVER PROGRAM
To ensure safe transportation to and from Gillette Stadium, please
register one person from your group as your “TEAM Designated
Driver.” Fans who register as a Designated Driver at Gillette Stadium
will receive a complimentary non-alcoholic beverage, a commemorative key chain and will be eligible for raffle prizes, which include pregame field access at Patriots games and autographed memorabilia.
Additionally, one designated driver will be selected as the designated
driver of the year and will be an honorary captain for the coin toss
at the Patriots final home game on January 2, 2011. Look for our
Designated Driver booths located at the main entrance gates and
at the customer service booths located at midfield on the main and
upper concourses. Gillette Stadium and TEAM Coalition, Inc. encourage everyone to act responsibly by being a designating driver for their
friends and family. If you do plan on consuming alcohol at the game,
then make sure you have a designated driver.
NON-ALCOHOL SECTIONS
Sections 225 and 238 are designated as non-alcohol sections. Please
respect the wishes of the patrons seated in these two sections and
refrain from consuming alcohol in this area.
LOST AND FOUND
Lost and found items should be taken to one of the guest services
booths located at midfield on the east and west sides of the main
and upper concourses of the stadium. For information on lost items,
please call Gillette Stadium at 508-384-9202.
LOST CHILDREN/TAG-A-KID
PROGRAM
Missing children should be reported to the nearest event staff member. We recommend that families with small children participate in
our Tag-A-Kid program. This will allow Gillette Stadium personnel to
know the exact location of the child’s seat. Please register your small
children at one of our guest services booths located at the 50-yard
line of the main and upper concourses, or at either one of the two
family entrance gates. The program is FREE, and the child will receive
a wristband with his/her seat location on it.
FIRST AID
First aid stations presented by CVS Pharmacy are located at midfield
on both the east and west sides of the main and upper concourses
of the stadium.
POLICE
Police officers are on duty throughout the stadium and parking lots.
Gillette Stadium parking lots are monitored by police for illegal activities. Should you require police assistance, please notify the nearest
event staff member or notify a uniformed police officer. In case of
emergency, call 911.
gillette stadium INFORMATION AND POLICIES
RADIO AND T V POLICY
ATMs/CREDIT CARDS
Bank of America ATMs are located at midfield on both the east and
west sides of the main and upper concourses of the stadium as well
as in the 100-level end zones and outside the stadium next to the
ticket office and the ProShop. Credit cards are also accepted at our
ticket office, ProShop, Locker Room retail stores and concession
stands. Visa is the preferred credit card of the New England Patriots.
DISABILIT Y ACCOMODATIONS
Gillette Stadium offers a full range of opportunities for fans with disabilities. Please see page 12 of this fan guide for more detailed information
or call the Gillette Stadium ADA coordinator at 508-384-9191; TTY 508384-4389 and request a copy of our comprehensive access guide.
The Patriots are committed to providing a safe and enjoyable game experience for all of our fans. If you witness
any prohibited behavior, please notify the nearest event staff member of the exact location (section, row, and seat) or
send an SMS text message to 78247 describing the issue and location of the incident. The first word in the message
must be “conduct” for your message to be routed properly. You will receive a confirmation text from Gillette Stadium
and your identity will be kept confidential. Thank you!
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fan code of conduct
2010 fan code of conduct
The New England Patriots and Gillette Stadium are committed to creating a safe, comfortable, and enjoyable
experience for fans of all ages, both in the stadium and in the parking lots. We are proud to support a leaguewide initiative by the National Football League to promote fan code of conduct initiatives designed to enhance
the experiences for all fans. All Patriots patrons are expected to take responsibility for their conduct. We want all
fans to enjoy their day of game experience and ask all of our patrons to make sure they are not doing anything
that would negatively impact the enjoyment of others. Fans attending games are required to refrain from the following behaviors:
• Behavior that is unruly, disruptive, or illegal in nature.
• Intoxication or other signs of alcohol impairment that results in
irresponsible behavior.
• Foul or abusive language or obscene gestures.
• Interference with the progress of the game (including throwing
objects onto the field).
• Failing to follow instructions of stadium personnel or law enforcement;
• Verbal or physical harassment of any of our guests, including
other fans, players, coaches or staff.
• Smoking in areas other than those designated as “smoking area.”
• Violating the New England Patriots ticketing policies.
All event patrons are responsible for their conduct as well as the
conduct of their guests or any other people they allow to use their
tickets, both in Gillette Stadium and in any areas outside of Gillette
Stadium that are either owned or operated by Gillette Stadium or its
affiliates. Stadium staff will promptly intervene to support an environment where event patrons, their guests, and other fans can enjoy the
event free from inappropriate behavior. Event patrons and guests who
violate these provisions will be subject to ejection without refund and
potential loss of ticket privileges for future games. The New England
Patriots, Gillette Stadium and the NFL thank you for adhering to our
fan code of conduct.
parking and transportation
Gillette Stadium strives to make your visit as safe and efficient as possible. Knowing where to park and how to get there,
as well as what other transportation options are available, will improve your experience. Below is information on where
to park on game days as well as other important information about parking and transportation at Gillette Stadium. If
you have any questions or concerns about parking at Gillette Stadium, do not hesitate to call 508-549-0477 or e-mail
[email protected].
GENERAL PARKING INFORMATION
Parking lots operated by Gillette Stadium and its affiliates open four
hours before kickoff, unless otherwise specified. Parking lots will
close within two hours after each game unless otherwise specified.
Parking lot re-entry is not allowed. Each parking lot is numbered to
assist you in identifying your location. In addition, each light pole is
numbered and corresponds with the parking lot number.
To provide all visitors with a safe and enjoyable visit to Gillette
Stadium, the following parking lot restrictions apply on game days:
• Visitors must be in possession of a valid ticket to that day’s
game to gain access to parking lots.
• Parking license is limited solely to the purpose of parking your
vehicle on our property to gain entry to Gillette Stadium. Each
paid license entitles the licensee to occupy one parking space.
• Solicitation, commercial or otherwise, by anyone for any purpose is expressly prohibited.
• Sale of any food, beverage or other items in Gillette Stadium parking lots, either prepaid or walk-up, without obtaining prior written
approval of stadium management is expressly prohibited.
• Visitors must follow the directions given by the parking attendants and park within the space they designate for your use.
• Spaces cannot be held for vehicles arriving at a later time.
• Vehicles cannot be pulled into drive aisles after they are parked.
Failure to abide by these rules and restrictions will result in the immediate revocation of the individual’s parking license, the individual will
be escorted from the property, the vehicle will be towed at the owner’s
expense, and such conduct may result in the loss of season ticket
holder privileges.
10} Que s tions ?
NEW FOR 2010
Several changes have been made to our game day
parking operations for 2010. They include:
General Parking
• If you arrive from the south, general parking will no
longer be accepted at the P8 entrance. Fans may park
in P7 until full, however the majority of available parking
will be in P10 or P11.
Bus & RV Parking from the South
• Buses and RVs arriving from the south will be directed to
enter the P10S entrance and will park in Lot 52. P11 will
no longer accept bus or RV parking. There is no change
to the bus and RV parking from those arriving from the
north.
Limousine Parking
• Limousine parking has been relocated to the stadium
side of Route 1.
• If you arrive from the north, enter P1 and follow the signs
for limousine parking.
• If you arrive from the south, enter the P7 entrance and
park as directed.
Comm en t s? C o n t act : cu s t o m e r s e r vi c e @gi l l e t t e s t a di u m .c o m
parking and transportation
WHERE TO PARK
PEDESTRIAN CROSSING
Fans who park across Route 1 in P10, P11 or other satellite locations
should only cross Route 1 at one of three designated locations: south
flyover, P10 crossing or P1 (see map on page 16). Fans who use
the P10 crossing can walk through Patriot Place’s north center and
access the Bank of America, uBid.com or Patriot Place gates.
RETAIL PARKING
Dedicated retail parking lots have been established for customers of
Patriot Place who are not attending the game. Parking in these lots is
free provided you follow the Game Day Rules and Regulations. Each
customer will receive a copy of these rules as they enter these parking lots. Anyone attending a game will still need to park in the general
parking lots, even if shopping while on site. To access the stores in
the southern center of Patriot Place please use the P9 driveway. To
access the stores on the northern center please use the P6 driveway
from the south and the P4 driveway from the north.
PUBLIC TRANSPORTATION
Public transportation to Gillette Stadium is available for all home games.
For scheduled times please call the Gillette Stadium Information Line
at 508-543-3900, the MBTA Information Line at 617-222-3200 or
visit MBTA.com.
P10 AND P11 ARE ALWAYS YOUR BEST
OPTION FOR ENTRY AND DEPARTURE
GENERAL PARKING FROM THE NORTH
USE P2 AND P10 (NORTH) — Please use Route 1 south
(exit 9 off I-95). As you approach the stadium, use the left
lane to enter P2 (over the bridge) or stay to the far right to
enter P10 north. If you see delays in the left lanes accessing the P2 gate, stay to your right and use P10 north.
This will save you time and allow you to park sooner. As
always, watch the overhead message boards for the latest traffic conditions.
GENERAL PARKING FROM THE SOUTH
USE P11 AND P10 (SOUTH) — Please use Route 1 north
(exit 14A off I-495). As you approach the stadium, please
stay in the far left lanes to access P11 and P10 south.
This will save you time and allow you to park sooner. As
always, watch the overhead message boards for the latest traffic conditions. Parking is also available via P7, but
is limited and fills fastest.
DISABLED PARKING
Disabled parking is located in P1 and P7 from the north
and south respectively (see disability access information
on page 12).
Q u es t io n s? C o mm e n t s ? Co n t a c t : c u s t o m e r s e r v i c e @ gi l l e t t e s t a d ium. c om
{11
Disability Access Information
disability access information
All fans are welcome at Gillette Stadium for Patriots games. Below, please find important information regarding
disability access. If you have any questions, please feel free to contact the Gillette Stadium ADA coordinator:
ATTN: ADA Coordinator — Guest Services
One Patriot Place, Foxborough, MA 02035-1388
[email protected]
VOICE: 508-384-9191
GUEST SERVICES
Gillette Stadium Guest Services is located at midfield on the main and
upper concourse levels. These service centers are staffed by trained
personnel. The service center dispenses assistive listening receivers
and headsets and alternative format materials.
ELEVATORS
Public elevators are available for guests with mobility issues. There
are two elevators located in each luxury suite entrance.
RAMPS AND ESCALATORS
Code compliant public ramps are available in Gillette Stadium. These
ramps are located at the Bank of America, Patriot Place and uBid.
com entrances.
RESTROOMS
All public restrooms are accessible to our patrons with disabilities.
Family restrooms are also located on every level of the stadium.
WHEELCHAIR AND COMPANION
SEATING
Gillette Stadium provides wheelchair and companion seating with
enhanced sightlines on all levels. Be advised that Gillette Stadium personnel reserve the right to take appropriate legal action against individuals who fraudulently obtain wheelchair and companion seating.
TICKET INFORMATION
The fully accessible Gillette Stadium ticket office is open Monday
through Friday 9:00 a.m. – 5:00 p.m. Tickets can be purchased in
person at the box office or by phone at 508-384-9191.
QUESTIONS, COMMENTS AND
SUGGESTIONS
Meeting the needs of our patrons with disabilities at Gillette Stadium
is an ongoing commitment. In our quest to continually improve stadium accessibility, we ask that you contact us with your comments,
questions and/or suggestions.
ASSISTIVE LISTENING SYSTEM
Gillette Stadium is equipped with an assistive listening
system (ALS). Headsets and receivers are available at
no charge at guest services. A deposit will be required.
Guests who choose to bring their own headsets and
receivers may access the system on a standard FM
broadcast.
CONCESSION STANDS
Every concession stand and bar is accessible to patrons
with disabilities. If assistance is required at any of the
food service areas, please contact the nearest event
staff worker.
TELEPHONES
An accessible telephone is located on the 100 level at
section 136.
SERVICE ANIMALS
Service animals for disabled patrons are allowed.
Please contact our ADA Coordinator if any accommodations are required.
12} Que s tions ?
From the South: Enter
via P7 and follow the signs.
From the NORth: Enter
via P1 and follow the signs.
Please note that our
accessible parking spaces
typically fill within the first
hour of our parking lots opening.
disability access information
ACCESSIBLE PARKING
ACCESSIBLE SEATING
All wheelchair and
companion seats have
enhanced sightlines. These
seats are available on all
levels.
{13
14} Que s tions ?
the left lane to enter P2 (over the bridge) or the right lane to enter P10 north.
From south — Please use Route 1 north (exit 14A off I-495). As you approach the stadium,
please stay to your right to enter P7 or stay to your left to enter P11 or P10 south.
From north — Please use Route 1 south (exit 9 off I-95). As you approach the stadium, use
general parking
Allow plenty of time when
driving to Gillette Stadium.
Traffic restrictions will be
in place on local roads in
Foxborough before and after
each game — fans must use
I-95, I-495 or Route 140 to
access Gillette Stadium.
From north — Use Route 1 (exit 9 from I-95) — as you
approach the stadium stay in the center lane and enter
P1.
From south — Use Route 1 (exit 14A from I-495) — as you
approach the stadium stay in the right lane and follow limo parking
signs and enter P7.
Limos
From north: Use Route
1 (exit 9 from I-95) —
as you approach the stadium
stay in the far right lane and
enter P10N.
From south — Use Route 1 (exit
14A from I-495) — as you approach the
stadium stay in the far left lane and enter
P10S.
RVs
From north — Use Route
1 (exit 9 from I-95) - as
you approach the stadium
stay in the right lanes and
enter P10N.
From south — Use Route
1 (exit 14A from I-495)
- as you approach the stadium stay in the left lanes
and enter P10S.
Buses
finding your way around / Grounds & Parking
finding your way around / CONCOURSEs
UPPER & MAIN CONCOURSES
The upper concourse provides
amenities and facilities for people with
tickets in the 300 seating sections.
The main concourse provides
amenities and facilities for people
with tickets in the 100 and 200
seating sections.
Portable Food &
Beverage Stands
Located around the concourse, you will find a
variety of portable carts serving beverages of
all types, sandwiches fresh from the grill, fresh
popped popcorn, barbecue specialties and seasonal items.
(680 plus companion chairs)
All the essentials —
fresh popped popcorn,
cotton candy, peanuts,
pretzels, all-beef hotdogs, nachos, candy,
draft beer, cold drinks,
hot chocolate and coffee.
Papa Gino’s Junior Ginos
pizzas too!
Featuring delicious,
gourmet grilled Italian
sausages, smoked Polish
sausages and kosher hot
dogs.
All your hickory smoked
favorites — BBQ ribs,
beef brisket, pulled pork
and BBQ chicken served
with traditional sauces.
Golden fried delights
such as buckets of BBQ
or spicy Buffalo wings,
chicken tenders and
french fries.
Sizzling sandwiches like
certified Angus Beef
hamburgers and cheeseburgers, grilled cheesesteaks and chicken
sandwiches.
Pull up portside for fish
and chips, clam strips,
deep fried shrimp and
New England clam
chowder.
All Gillette Stadium concession stands offer the basics: soda, candy, popcorn,
draft beer, peanuts, pretzels and nachos.
{15
16} Que s tions ?
Please remain on the marked pathways
for your safety and ease of access to the
parking lots.
PLEASE NOTE:
All pedestrians should cross
Route 1 at either the south flyover
bridge, the P10 crossing or at the P1
traffic light (see
on map).
finding your way around / pedestrian routes
Can’t get enough of the New England Patriots? Find everything you need to know about your favorite team
through the Patriots Football Network. Not just game day… every day… the Patriots are on:
TELEVISION
PATRIOTS.COM
PATRIOTS ALL ACCESS — An Emmy-award winning behind-the-scenes feature program airing
every Friday at 7 p.m. during the season on WBZTV in Boston and on Patriots.com
TOTALLY PATRIOTS —
A show for young Patriots
fans airing every Sunday
during the season at 10 a.m. on WSBK TV-38
in Boston.
PATRIOTS TODAY — A daily, in-depth video show featuring the latest
Patriots news throughout the day.
patriots football network
patriots football network
PATRIOTS THIS WEEK — A recap of each
week’s developments every Saturday during the season at 10:30 p.m.
on WSBK TV-38 in Boston.
PATRIOTS 5th QUARTER — Instant reaction and analysis immediately following each game on WBZ-TV/TV38.
RADIO
PATRIOTS FOOTBALL WEEKLY — Updates and exclusive content
from the writers of Patriots Football Weekly, from breaking news to
player features and the popular “Ask PFW” postings.
PATRIOTS MONDAY — Unique insight and analysis from Coach
Belichick and star players Mondays during the season on WEEI Sports
Radio 850 AM (Boston); 103.7 FM (Providence); 1440 AM (Worcester);
105.5 FM (Springfield); 96.3 FM (Cape Cod); 95.9 FM (Portland, ME);
93.5 FM (Keene, NH).
PATRIOTS FRIDAY — A look ahead at the weekend’s game, match ups
and rivalries, including player interviews on Fridays during the season
on WEEI Sports Radio 850 AM (Boston); 103.7 FM (Providence); 1440
AM (Worcester); 105.5 FM (Springfield); 96.3 FM (Cape Cod); 95.9 FM
(Portland, ME); 93.5 FM (Keene, NH).
PATRIOTS PREGAME AND POSTGAME —
News, notes and analysis beginning three
hours prior to kickoff, during halftime and
after the game on 98.5 The Sports Hub.
PATRIOTS.COM RADIO — Insight and
analysis from the writers of Patriots
Football Weekly and others, streaming
online Mondays through Fridays beginning
at noon.
Get social with the Patriots
Facebook.com/NewEnglandPatriots — Find the Patriots
on Facebook to for the latest updates, pics and games.
Twitter.com — Follow @RealPatriots and @patriotsdotcom on Twitter for the latest news on Patriots transactions, exclusive, behind-the-scene photos and more.
Patriots on your mobile device
Patriots.com/mobile — Get Patriots news, alerts, photos, schedules,
rosters, media and more anytime, anywhere on your mobile device
(phone, iPhone/iTouch, Droid or Blackberry).
{17
the hall at patriot placE presented by raytheon
the hall at patriot place
PRESENTED BY rAYTHEON
Have you taken the opportunity to visit The Hall at
Patriot Place presented by Raytheon, located just outside
Gillette Stadium’s Patriot Place Gate?
The Hall at Patriot Place is the only sports and education experience of its kind, showcasing the tradition
of the Patriots, exploring the history of football in New
England, and promoting math and science education for
thousands of schoolchildren each year through its partnership with Raytheon. With artifacts never before viewable by the public, four and half hours of video content
and fun, interactive exhibits, The Hall has something for
Patriots fans of all ages.
In 2009, The Hall received a Gold MUSE Award
from the American Association of Museums and The
Hall’s signature film, “Patriots Way,” won a CINE Golden
Eagle Award. The Hall was also named to Boston Globe
Magazine’s “Best of the New” and was a Yankee magazine Editor’s Choice recommendation.
See what you’re missing with a visit to The Hall at
Patriot Place presented by Raytheon in 2010.
tickets, hours & contact info
TICKETS
Adults............................................... $10
Children 5-12.................................... $5
Children 4 and younger ................. FREE
Seniors (60+) .................................... $7
Active military with ID ....................... $7
To purchase tickets, visit
TheHallatPatriotPlace.com
or The Hall’s ticket office.
SUMMER HOURS
(June 18 – August 31)
Monday-Saturday............. 10 AM-9 PM
Sunday............................. 10 AM-7 PM
REGULAR HOURS
Monday-Friday ..............10 AM – 5 PM
Saturday.........................10 AM – 9 PM
Sunday...........................10 AM – 7 PM
Closed on the day of all Patriots home games.
Check TheHallatPatriotPlace.com for other closings.
CONTACT
508-698-4800 www.TheHallatPatriotPlace.com
E-mail: [email protected] Twitter: twitter.com/TheHall
“One of the greatest things about sports is the bond players and fans share. We wanted
to create a place where our fans and alumni could visit and relive those moments together.
We wanted to preserve the legacy of this franchise and give our greatest players the most
prominent display of any hall of fame in the world.”
— Robert Kraft
18} Que s tions ?
GILLETTE STADIUM
TELEPHONE NUMBERS
Gillette Stadium Events Line............................... 508-543-3900
Ticket Office....................................................... 508-543-1776
Stadium Reception............................................. 508-543-8200
Training Camp Info Line...................................... 508-549-0001
Stadium Parking................................................. 508-549-0477
ADA Coordinator................................................. 508-384-9191
TD/TTY............................................................... 508-384-4389
helpful information
helpful information
OTHER HELPFUL
TELEPHONE NUMBERS
MBTA (game day service from
Boston and Providence)...................................... 617-222-3200
Patriot Place....................................................... 508-203-2100
The Hall at Patriot Place
presented by Raytheon....................................... 508-698-4800
Patriots Football Weekly..................................... 508-384-4381
Patriots ProShop................................................. 888-662-PATS
Ticketmaster...................................................... 800-745-3000
HELPFUL WEB SITES
Patriots Official Website................................. www.patriots.com
Gillette Stadium/Ticketing................... www.gillettestadium.com
Patriots ProShop................................www.patriotsproshop.com
Patriots Football Weekly.............................www.pfwonline.com
The Hall at Patriot Place
presented by Raytheon.............. www.thehallatpatriotplace.com
Patriot Place.......................................... www.patriot-place.com
DRIVING DIRECTIONS
TO GILLETTE STADIUM
From Boston
Interstate 93 south (S.E. Expressway) to Interstate 95 south. Take
Interstate 95 south to Exit 9 onto Route 1 south. Follow Route 1 south
approximately three miles to Gillette Stadium
From Rhode Island; Southern Connecticut
Interstate 95 north to Interstate 495 north; exit 14A onto Route 1 north.
Follow Route 1 north approximately four miles to Gillette Stadium.
From Cape Cod
Interstate 495 north to exit 14A onto Route 1 north. Follow Route 1
north approximately four miles to Gillette Stadium.
From Maine; New Hampshire
Interstate 95 south to exit 9 onto Route 1 south. Follow Route 1 south
approximately three miles to Gillette Stadium.
From Central/Western Mass; Northern Connecticut;
Vermont; Upstate New York
Interstate 90 east (Massachusetts Turnpike) to Route 495 south; exit
14A onto Route 1 north. Follow Route 1 north approximately four
miles to Gillette Stadium.
Ticketmaster..........................................www.ticketmaster.com
The Patriots are committed to providing a safe and enjoyable game experience for all of our fans. If you witness
any prohibited behavior, please notify the nearest event staff member of the exact location (section, row, and seat) or
send an SMS text message to 78247 describing the issue and location of the incident. The first word in the message
must be “conduct” for your message to be routed properly. You will receive a confirmation text from Gillette Stadium
and your identity will be kept confidential. Thank you and enjoy the game!
{19
SEASON
SCHEDULE
PRESEASON
DATE
OPPONENT
Thurs, Aug. 12
New Orleans Saints 7:30 PM
Thurs, Aug. 19
at Atlanta Falcons
Thurs, Aug. 26
Thurs, Sept. 2
St. Louis Rams
at New York Giants
TIME
LOCAL / NETWORK
WBZ / NEP Preseason Net.
8:00 PM
WFXT / FOX
7:30 PM
7:00 PM
REGULAR SEASON
DATE
OPPONENT
Sun, Sept. 12
Cincinnati Bengals 1:00 PM
Sun, Sept. 19
at New York Jets
TIME
LOCAL / NETWORK
WBZ / CBS
4:15 PM
WBZ / CBS
Sun, Sept. 26Buffalo Bills
1:00 PM
WBZ / CBS
Mon, Oct. 4
8:30 PM
WCVB / ESPN
1:00 PM
WBZ / CBS
at San Diego Chargers 4:15 PM
WBZ / CBS
atMiami Dolphins
Sun, Oct. 10
BYE WEEK
Sun, Oct. 17Baltimore Ravens
Sun, Oct. 24
Sun, Oct. 31Minnesota Vikings 4:15 PM
WFXT / FOX
Sun, Nov. 7
at Cleveland Browns
WBZ / CBS
Sun, Nov. 14
at Pittsburgh Steelers 8:20 PM
1:00 PM
WHDH / NBC
Sun, Nov. 21Indianapolis Colts
4:15 PM* WBZ / CBS*
Thurs, Nov. 25
12:30 PM WBZ / CBS
at Detroit Lions
Mon, Dec. 6
Sun, Dec. 12
at Chicago Bears
Sun, Dec. 19
Sun, Dec. 26
New York Jets
8:30 PM
WCVB / ESPN
1:00 PM* WBZ / CBS*
Green Bay Packers 8:20 PM* WHDH / NBC*
atBuffalo Bills
Sun, Jan. 2Miami Dolphins
1:00 PM* WBZ / CBS*
1:00 PM* WBZ / CBS*
* Game time and network subject to possible flexible scheduling adjustment.

fan guide

Transcription

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